1 Helpful Vote
Sail Date: July 2019
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
1 Helpful Vote
Sail Date: April 2017
My wife did extensive research with emerald and several other cruise companies and found that emerald was closest to our ideal , the frosting on the cake was that all tips and taxes were included. The flights arranged and meeting at ... Read More
My wife did extensive research with emerald and several other cruise companies and found that emerald was closest to our ideal , the frosting on the cake was that all tips and taxes were included. The flights arranged and meeting at airport efficient and easy . Coach ready and then our luggage was taken care of and next saw them in our cabin. Same on homeward journey arrangements transfer and Ie plane boarding check in all handled efficiently. Biggest praise was for the staff and crew. All were always cheerful and pro active in their approach. Efficient,rembering our names , polite friendly service was smooth but not intrusive. Cruise director Nina van Loon very personable and helpful interesting talks and info. And shore excursions well balanced for all age types and plenty of free exploring or resting time, excellent choice of locations. Boat was smooth and quiet and well maintained could hardly feel any motion. All in all we are sold on river cruising and particularly Emerald and look forward to booking with them again. Read Less
Sail Date: April 2017
We chose this cruise because I have always wanted to see the tulips at Keukenhof Gardens and what a display they have, not just of tulips but all the flowers are just so wonderful and you just cannot believe the colours and the size of ... Read More
We chose this cruise because I have always wanted to see the tulips at Keukenhof Gardens and what a display they have, not just of tulips but all the flowers are just so wonderful and you just cannot believe the colours and the size of them. The orchid house was so so beautiful, you could just be in that for hours let alone walking round the outside. A must if you really like your garden and flowers, cannot wait to get the tulips I ordered in October and plant them in my own garden to remember the gardens. Also Amsterdam and Antwerp are cities we had not visited so it was a good chance to explore them also, plus the excursions all sounded so interesting and were. Arnhem where we visited the Airborne Museum which is dedicated to the battle of Arnhem in 1944 was so good plus the war cemetery,was very moving. It was a busy 7 days but we so enjoyed it plus meeting new people most in our age group was great. All service, food and staff are wonderful a friendly smile no matter what time of day it is. We really hope to book and go on another one next year making it our 3rd with Emerald , really nothing is to much trouble for them. Read Less
8 Helpful Votes
Sail Date: April 2017
As regular ocean cruisers we decided to try something different. We were not disappointed - this Danube, Mainz, Rhine cruise ticked all the boxes for a small ship. Great food, interesting mix of people and very efficient crew. One of ... Read More
As regular ocean cruisers we decided to try something different. We were not disappointed - this Danube, Mainz, Rhine cruise ticked all the boxes for a small ship. Great food, interesting mix of people and very efficient crew. One of the highlights was a tour of the galley which was something of an eye-opener. How five crew members worked in such a confined space producing such excellent food was a miracle! All the tours were efficiently organised and the innovative communication system recently introduced worked extremely well - all the guides raved about it! Destinations were all well worth the visit with usually sufficient free time to explore. The 'extra' tours/trips which included a visit to the Schonbrun Palace and a private concert in Vienna were excellent. Richard Grey the Tour Director was the best we had ever encountered on any of our previous ocean cruises. The only downside to the whole trip was the mayhem at Heathrow which would probably put us off from doing a similar holiday again unless Eurostar was an option. Otherwise, a most enjoyable two weeks which probably surpassed our expectations. Read Less
4 Helpful Votes
Sail Date: November 2015
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and ... Read More
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and Olga in the lounge bar though every crew member made sure we wanted for nothing. Simona the Cruise Director made sure that all the excursions ran smoothly and pick ups and drop offs were exactly as planned, a hard job logistically. What a beautiful ship with fantastic food. The excursions were great with very frinedly, knowledgeable tour guides, especially Eva who was our guide for the Slazburg tour, she had us all singing the songs from Sound of Music, not everyones cup of tea but it just seemed appropriate when we were in he locations were it was filmed. I will definately be back on an Emerald river cruise and would highly recommend them to all my family and friends, if you haven't tried it then I would say you are missing out on a wonderful cruise. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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