10 Helpful Votes
Sail Date: May 2017
It fitted our timetable, and we had not experienced the Douro before. The travel brochure promised a wonderful river cruise experience. We expected Local/Regional cuisine served on board-especially fresh fish; however we were ... Read More
It fitted our timetable, and we had not experienced the Douro before. The travel brochure promised a wonderful river cruise experience. We expected Local/Regional cuisine served on board-especially fresh fish; however we were disappointed. We were also expecting more wine tasting. Prior to start of the cruise, the travel documents arrived late and it was difficult to contact the Customer Services. The promised second back pack never arrived. Although we were told that complementary wine, beer and soft drinks would be served during lunch and dinner, we were refused drinks during lunch on final day, 20th May. The evening entertainment consisted mainly of piano music and an occasional quiz. The staff were polite, friendly and attentive and worked well together. The food at dinner time was slow to arrive, and not piping hot. The barbecue was a success and enjoyed by all. Please note we boarded and disembarked the boat on the Douro river at Porto. Read Less
7 Helpful Votes
Sail Date: May 2017
Clean and bright ship, friendly and caring crew with a very competent Captain. Quality of meat and hotness of food in the restaurant could be improved. Tepid scrambled eggs are not nice! Meat was often tough. The efficiency of delivery ... Read More
Clean and bright ship, friendly and caring crew with a very competent Captain. Quality of meat and hotness of food in the restaurant could be improved. Tepid scrambled eggs are not nice! Meat was often tough. The efficiency of delivery of the evening meal needs to be smarter as there is a long delay in receiving the food after the taking of the order. Doesn't need to be served at speed but there is a happy medium. It was obviously a first time cruise together for the staff, they do need to improve their efficiency and delivery of information to guests. Some staff are more experienced than others however and they compensated for those who were inexperienced. Crew should endeavour to be quieter during the night time hours as there seemed to be constant moving about on the ship both on the out side top deck and inside the ship. Read Less
Emerald Radiance Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 5.0 4.4
Entertainment 4.0 3.8
Public Rooms 3.5 4.6
Fitness Recreation 4.0 3.8
Family N/A 3.8
Shore Excursion 4.0 4.5
Enrichment 4.5 4.1
Service 5.0 4.6
Value For Money 4.0 4.4

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