Sail Date: August 2019
The dates met our needs, the itinerary was what we wanted and the value was ideal. we loved the included morning excursions and liked the fact that they had easy walking tours along with the regular paced ones. the extra not included ... Read More
The dates met our needs, the itinerary was what we wanted and the value was ideal. we loved the included morning excursions and liked the fact that they had easy walking tours along with the regular paced ones. the extra not included tours were excellent France. i thought the food at dinner was superb. the portions were just right. for lunch i felt the extra main courses were a bit large since we usually had salads and soups. we did not partake in many of the after dinner entertainment offerings. the new on and off the ship scanners seemed to work well. having the head phones and channel cards in the room made it easy to get started on all excursions. the disembarkation process was the best i have experienced. very well organized and went off without a hitch. the guides were very good and spoke excellent English. one of the best river cruises we have been on (our fourth) Read Less
1 Helpful Vote
Sail Date: August 2019
This cruise was a present from my parents and for a range of reasons I took my son, so our family group ranged from 16-76 years old. I was a bit anxious about this, assuming (rightly) that he was going to be decades younger than most ... Read More
This cruise was a present from my parents and for a range of reasons I took my son, so our family group ranged from 16-76 years old. I was a bit anxious about this, assuming (rightly) that he was going to be decades younger than most people. It didn't make a difference! We had an absolute ball. We were picked up efficiently, fed on arrival and then the secret luggage fairies delivered our bags to our room...with check in being earlier than expected. The cabins were a delight - the window came down to give the impression of a balcony...beds were comfy, shower strong and loads of storage space. The food was brilliant - obviously we ate too much and I had plenty of excellent wine. I bought the extended drinks package, so for a small additional amount, had free flowing wine and beer.Without this, the drinks were slightly expensive. The staff were just brilliant - a special mention to Miguel - the hotel manager - he was everywhere - loading bags, serving ice cream, moving bikes. The company is lucky to have him. Our excursion guides were all slightly' quirky' - funny, knowledgable and at no point turgid or boring. There were a range of walking groups, from a bit of a hike to gentle walking - so catering for everyone. We were rubbish at the quizzes, but at least there were plenty we could try. There is a swimming pool and gym (not huge, but OK) on board, lots of cycles, yoga and aqua. It didn't make a dent on the food I ate - but it could have been much worse! So I have gone from being slightly anxious to discussing our next trip with Emerald! Read Less
2 Helpful Votes
Sail Date: July 2019
Just wondering when did French authorities release the boat to start cruising again. We had to spend last night in Radisson Blu in Lyon following the French Authority demanding a ‘controlle’ inspection on the boat. The staff were not ... Read More
Just wondering when did French authorities release the boat to start cruising again. We had to spend last night in Radisson Blu in Lyon following the French Authority demanding a ‘controlle’ inspection on the boat. The staff were not allowed to work and we had to spend last night in hotel. We were looked after excellently by the Emerald staff, cannot praise them enough. The whole cruise was excellent. The wine experts very entertaining and knowledgable. The wine tasting was a real treat, expertly presented. The food was superb especially the gourmet evening with French chef. The wine selection for the meals were very good and added to the enjoyment. No faults to list, just praise for the staff and crew. The boat was kept spotless the cabins were efficiently serviced with attention to detail. All the included excursions were well organised with very good local guides. Let’s hope the boat is going again. Read Less
Sail Date: July 2019
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and ... Read More
Chose this cruise because I love France. Arles, Avignon and Lyon were really interesting ports of call. Ship was spotless. Food was very good. Service in the dining area was excellent. All staff and crew were friendly, helpful and efficient. We were disappointed that the ship often sailed during the night. When it did sail during the day, there was no access to the top deck due to the many, many lochs and bridges. (There was free access when in port). On day 6, the french authorities boarded the ship for an audit. The ship was prevented from completing its journey. The next day : * we travelled by coach to a vineyard - over 2 hours each way * a scheduled cheese/wine event did not take place * we made our own arrangements for lunch * returning from the coach trip, we were told to pack as we would be staying overnight at the Radisson hotel and we had to find somewhere for our evening meal * we were able to claim for 2 basic meals - but the allowance was far short of the standard and number of courses we had become accustomed to plus, unlimited wine with our meals * passengers were very low in spirit at the end of the holiday and we have never had an explanation as to why the ship's paperwork was not in order. * Liberte was unable to make its return journey to Arles, meaning many more disappointed people. I have written to Emerald Waterways suggesting compensation should be a seventh of the cruise price. I have not had a reply - just a standard letter and a cheque for £110. I don’t think this is adequate when you consider the disruption and inconvenience we experienced. Read Less
2 Helpful Votes
Sail Date: July 2019
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very ... Read More
The quality of food and the service on board this ship is excellent. Unfortunately the disembarkation and the situation we found ourselves in was traumatic to say the least and it robbed us of the last two days of our cruise which was very expensive. Let me explain - after our evening meal on Thursday the captain announced that we had been ordered to return to Lyon by the French Authorities- no explanation as to why and we still don’t know why. We were told that on Friday morning we were to have breakfast between 7am and 8am as the staff, who were all wonderful, had been ordered to cease all services at 8am. So if you stayed on board, which we did, there was no lunch, no evening meal not even a cup of coffee. We elected to stay on board instead of subjecting ourselves to a very long coach journey. When the coach did return we were told to pack our cases and be ready to leave as we were to be transferred the hotel Radisson in Lyon. This is not what you expect to experience on an expensive river cruise with a reputable company. I must say the Cruise Director Jana (I hope that is how to spell her name) was absolutely marvellous and was assisted by Drazen who was also marvellous. They had arranged wonderful entertainment. One thing we were disappointed with was that we couldn’t enjoy sitting on the top deck when the ship was sailing as we did when we were on the Rhine cruise. I’m not sure the French Authorities want to have cruises on their rivers if this is how they treat the people on them. We still haven’t had an explanation as to why this situation occurred. Read Less
1 Helpful Vote
Sail Date: July 2019
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they ... Read More
Having been with emerald last year to Holland and Belgium we loved it so much we booked again, such luxury and quality. Emerald are good value for money, not cheap or too expensive. This company have very good staff all over the ship, they can’t do enough for you, very attentive, the Liberte is a small ship, the guests are like having a big family, very friendly. The tour guides are fantastic, very knowledgeable and most are French and they speak in English. The food every day is geogeous from breakfast, lunch and dinner to afternoon tea and late night snacks. The accommodation is luxurious and comfortable, lovely beds. The tours that are included in the price are brilliant. I would not hesitate to book again for another cruise with Emerald it’s deciding exactly where to next so much choice. From home to the airport then the transfers it was effortless. Read Less
1 Helpful Vote
Sail Date: July 2019
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for ... Read More
This was our first river cruise with Emerald and it won’t be our last. Everything was so well organised from the embarkation at Lyon to disembarkation at Arles. When we joined the ship it was lunchtime they had prepared a buffet for everyone which was very nice, check in is officially 3pm but our cabin was ready early, the cabins are very nice light and airy lovely beds and nice bedding. The whole ship is lovely very clean and modern and comfortable. The dining room is very nice always a good selection of food at every meal and different wines every day, which were excellent, the staff work so hard always have a smile, wherever they are they will greet you, they were such a lovely crew. Whoever did the laundry deserves a big pat on their back, it was so quick beautifully returned and done in such hot conditions as the outside temperatures was 35+ Some of the days! The cruise director Yana was fantastic, she was always there happy cheerful ready to greet everyone, she works so hard but we could tell she loves her job, she is a real joy I hope we meet her again. We were only back three days and we booked another river cruise with them for next year. Read Less
Sail Date: July 2019
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the ... Read More
This was our third river cruise with Emerald, having thoroughly enjoyed the two previous ones on the Douro and Rhine, we were not disappointed. Everything went smoothly from beginning to end, largely due, in our opinion to the experience, hard work and dedication of our super (and funny) cruise director Darren (he reminded me of Alan Carr). As on our previous two cruises with Emerald, all meals and the complimentary wines served with lunch and dinner were just superb (one or two of the waiters serving wine seemed more reluctant than others to top-up regularly, but they were easily avoided by moving to a table where one of their more generous colleagues were serving). There was an inclusive excursion at every stop, with local top notch tour guides provided. Every town/city was interesting, we particularly enjoyed Avignon and Viviers, and we found these inclusive tours were enough without going on additional paying excursions in the afternoon. We thought that rather too much cruising was done during the hours of darkness, and it would have been nice to have more opportunities to sit and watch the world go by during the afternoons and evenings, but I'm sure there were probably good logistical reasons for this. We would certainly go on another Emerald river cruise, but are quickly running out of rivers in Europe. I've marked fitness & recreation, entertainment and enrichment activities as excellent, but in all honesty, I didn't avail myself of any fitness facilities and the other two categories are a matter of taste. Read Less
Sail Date: June 2019
This was our first time cruising and could not have had a more positive experience. Every attention to detail was covered by Emerald. We arrived a day early for an extra 24 hours in Lyon but still Emerald picked us up from the airport and ... Read More
This was our first time cruising and could not have had a more positive experience. Every attention to detail was covered by Emerald. We arrived a day early for an extra 24 hours in Lyon but still Emerald picked us up from the airport and then again from the Raddison the next day. The ship was immaculate, not a speck of dust and how they keep all those huge windows gleaming is amazing. The staff were wonderful. Jana the Tour Director did a marvelous job, well supported by Drazen the Activities Manager and a host of others. The food was 5 star at every meal, as were the wines. The tours and entertainments were top hole. There is something on offer from 7am to 10:45pm, but of course, nothing is compulsory. That said, the tours were not to be missed with knowledgeable guides and fascinating places. The onboard entertainments offered something for everyone. There was never a dull moment, and certainly never a hungry moment or any problem with getting a drink! Read Less
3 Helpful Votes
Sail Date: May 2019
Our second cruise on Emerald Waterways and as wonderful as the first. Great value on a fabulous itinerary. The staff is very friendly and accommodating. A special thanks to Darien for being attentive and hilarious; he made the trip ... Read More
Our second cruise on Emerald Waterways and as wonderful as the first. Great value on a fabulous itinerary. The staff is very friendly and accommodating. A special thanks to Darien for being attentive and hilarious; he made the trip special. The food was excellent and even include a diner prepared by a celebrity chef; an underlying fantastic meal. The wines served were very good and changed ever day. Somehow they seem to outdo the previous day’s selection ever day. All the city stops were interesting with an included morning tour in each, we took 2 of the 4 optional afternoon tours; finding them both well worth it. All the guides we had were professional and informative. Seeing the Roman Aqueduct was a particularly memorable sight. Both River Cruises we have taken have been relaxing and afforded us the opportunity to meet interesting other people; this trip was no exception as we spent much time with two other couples; one from Perth Australia and another from England near the Scotland border and with one our neighbors and their associated friends. We were shocked to find a group of 16 on board that were from nearby in our little state of Delaware; what are the odds. Highly recommend Emerald Warerways. Read Less
1 Helpful Vote
Sail Date: April 2019
We arrived before our check-in time so cabin was not yet ready but we were welcomed on board, our luggage was stored for us and we were offered buffet lunch. Embarkation and disembarkation were very well organized. Cabins are very ... Read More
We arrived before our check-in time so cabin was not yet ready but we were welcomed on board, our luggage was stored for us and we were offered buffet lunch. Embarkation and disembarkation were very well organized. Cabins are very comfortable and efficient. Crew was exceptional. Meals on board were delicious - chef takes advantage of regional specialties and local fresh markets. Free wine (white, red, rose) and beer (only one choice on draught) with lunch and dinner (3 hour windows each). Panoramic balcony rooms have windows the full cabin width where the top drops down to allow plenty of outdoor air and viewing. Emerald's payment policy of 50% at booking with remaining balance due shortly before cruising was appreciated (rather than full payment required at booking like at least one other company). Tip: take advantage of discounts offered by attending an information session. Emerald's docking locations are typically right in the city centre so there weren't many bus trips; you could walk to the town centres which was appreciated if you wanted to go back into town during free time. Included shore excursions were interesting and educational. Local tour guides in each town were very personable and knowledgeable. The optional tour ($) to Pont du Gard was a definite highlight of the trip. Worth every Euro! Emerald also has the policy of encouraging their guests to buy and bring on board local beer, wine and food and will gladly uncork and provide glasses, etc. for you. We would definitely book with Emerald again! Read Less
3 Helpful Votes
Sail Date: April 2019
This staff were terrific - professional, and very well organised. Each member was war and friendly, without familiarity. Though they did know what our preferences for tea/coffee, wine etc. after a couple of days. The pace was gentle, ... Read More
This staff were terrific - professional, and very well organised. Each member was war and friendly, without familiarity. Though they did know what our preferences for tea/coffee, wine etc. after a couple of days. The pace was gentle, offering well guided daily walks, and more activities if one wanted. Local guides provided much one the way of local and historical information. The food at all meals was excellent, and the wines were local to each area we visited and the wait staff ‘generous’ with it, within reason. The bar offered many selections either a la Carte or via a couple of drinks package options. Again, the staff excelled and provided fun and entertainment. The cabin was well set out, spacious for its type and facilities. Cabin service twice daily was very good. The welcoming warm and the disembarkation procedure was seamless and very well organised. Could not fault any service provided and had a wonderful time on aboard and at our stops along the way. Read Less
2 Helpful Votes
Sail Date: April 2019
Went on a river cruise on board the Emerald Liberte back in April. Can't say enough about the entire trip. From the moment we boarded the crew were so welcoming and helpful. Our cabins were nice but the balcony and window were ... Read More
Went on a river cruise on board the Emerald Liberte back in April. Can't say enough about the entire trip. From the moment we boarded the crew were so welcoming and helpful. Our cabins were nice but the balcony and window were fantastic. Everyday the food was amazing. From breakfast to dinner, there was always something delicious to eat. The staff in the lounge and dining room were always there to help. Both Captains and Yanna and Drazen were exceptional. The daily excursions gave you a nice feel for the towns we stopped in. It was great docking right in the middle of the towns. Every town we stopped it was beautiful but my favorites would be Lyon, Avignon and Arles. Nightly entertainment was fun. But it was also relaxing to just sit in enjoy a conversation with the group. It was the most wonderfully relaxing but fun trip I have taken in a while. I can't wait to take another Emerald Cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a ... Read More
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a very competent, friendly and professional team who constantly demonstrated a desire to please. Accommodation, bar and drinks, onboard entertainment, pool/cinema area and especially the food and accompanying wines were all consistently very good. And of course last but not least, the guided land tours and scenery were in excess of expectations. We had a drinks package and struggled thereafter to spend money on board! My wife regrettably made up for it whilst on shore and we came home with marvellous cheeses, mustards, wines and chocolates! Jana the cruise Director and DD the cruise Entertainment director were superb and got to know all 130 passengers personally and treated them as both individuals and as members of the Team Emerald. A glowing review I know but well deserved Read Less
3 Helpful Votes
Sail Date: April 2019
Wonderful way way to see Southern France. Service was incredible. Friendly service staff. The food was deliciously prepared. We saw a little bit of everything from architecture to art museums. Plenty of time if you want to hang out on the ... Read More
Wonderful way way to see Southern France. Service was incredible. Friendly service staff. The food was deliciously prepared. We saw a little bit of everything from architecture to art museums. Plenty of time if you want to hang out on the deck, or by the pool, or walk the town where the ship is docked. Cabins were clean, quiet and efficient. The gym is small, but there is a running track up on top of the ship. There was plenty of walking on the tours, so lots of opportunities to get exercise if you want it. This is a mature crowd, and children are not allowed which makes for a very quiet good time. The cruise is geared towards an older crowd, so if you are looking for extreme partying or a 24 hour buffet, this isn't the cruise for you. There is always some sort of entertainment at night. There isn't much shopping to do, but for me, I appreciate a more educational trip - the tour guides were very interesting and full of information. Great Value, great time! Read Less
4 Helpful Votes
Sail Date: October 2018
Although veteran ocean cruisers, we'd never tried river cruising until August 2017, when we sailed with Emerald Waterways on the Douro in Portugal. Reader, we loved it! Measured against our vague criteria of Ambience (the ship and its ... Read More
Although veteran ocean cruisers, we'd never tried river cruising until August 2017, when we sailed with Emerald Waterways on the Douro in Portugal. Reader, we loved it! Measured against our vague criteria of Ambience (the ship and its facilities, the river, its scenery and towns), Service (the crew's friendliness, helpfulness and professionalism) and Food (quality, variety, flavour, novelty), everything was absolutely excellent. Especially the food: great news, since it's a major focus of every holiday we take. Portugese chef Nuno Gomes was an absolute star, turning out delightful delicacies, dish after dish. Not only talented, but also enthusiastic and proud of what he created, Nuno was to be seen running the egg station each morning at breakfast, and at lunch explaining the regional dishes which he'd that day prepared. He was a highly-competent professional, and he absolutely made our holiday. And so we returned to Emerald in October 2018, this time on the Rhône in France (from Lyon to Arles). Well, the Ambience was again excellent, and so indeed was the Service (everyone from Captain Dario on down was lovely); we've nothing negative to say about either. Which brings us to the Food. The Food was, well, OK. It wasn't poor, it wasn't unpleasant, the ingredients were excellent... it just wasn't as well-prepared as we'd hoped for. Chef Teodor (much younger than Nuno) seemed to be just going though the motions; there was no passion in his food. Favours were indistinct or muddy, corners were cut (eg 'glazed carrots' were plain boiled, fruit wasn't fully peeled) and, boy, were potatoes over-used! Every soup was potato soup; the 'fresh carrot' soup had added hints of carrot, the 'fresh fennel' soup had only added aniseeds, and the 'fresh cauliflower' soup had been shown a photograph of a cauliflower. Even a 'Quiche Lorraine' (classically eggs, cream and bacon, plus optional cheese) was padded with potato; sheesh! And if you're dishing up a succession of bland wispy gelatine-set savoury mousses, please don't try to dignify them as 'parfaits', or 'pates', or 'terrines'. So, meal after meal, we were left thinking: with a little more care and imagination, that could have been so much nicer. (The star of every lunch and dinner was waiter/sommelier Sasa, whose insightful comments on the wines he was serving were very much appreciated.) In summary, the cruise was a bit disappointing -- for us -- only because of the cookery. On the other hand, most of the other passengers seemed perfectly happy, so maybe you shouldn't pay too much attention to these remarks... unless food means as much to you as it does to us. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise because my husband hadn't ever been to France and I hadn't been anywhere in France except Paris. From start to finish it was superb. The cruise director Darren made sure that everyone had all the ... Read More
We chose this cruise because my husband hadn't ever been to France and I hadn't been anywhere in France except Paris. From start to finish it was superb. The cruise director Darren made sure that everyone had all the information they needed to make the most of the trip, besides being unfailingly funny and truly solicitous of his guests' welfare and experience. The hotel manager Isztvan and his entire staff (sorry for misspellings) were also endlessly swift, efficient, smiling, and tireless. Our cabin steward, Gabriela, made sure that our cabin was always spotless, and we really appreciated her sense of humor when she put my husband's sunglasses on the towel dog she made for us one night. The chef Teo and his staff did a remarkable job of producing really wonderful food every two hours (Darren's phrase, not mine) with superb service at mealtimes and in the bar upstairs. I've crewed a sailboat with 14 people aboard as cook, deckhand, and general bottle washer and I know how hard it is to maintain the kind of standards we saw aboard the Liberte. Bravo. The sailing staff also was quick, efficient, and also endlessly pleasant when we saw them. We enjoyed the captains mightily, in particular Remi's (again, sorry for misspellings) technical talk toward the end of the cruise. Each of the guides the ship provided for our included tours and those hired was knowledgeable, competent, and funny. We enjoyed them all. This was our first cruise of any kind. It made believers of both of us - in this type of vacation and in Emerald and the Liberte in particular. We'll be back. Bon voyage - J Read Less
1 Helpful Vote
Sail Date: September 2018
The Emerald Liberte is just one year old and has lovely clean and uncluttered lines. The swimming pool is a big bonus and doubles as a cinema when the floor is slid over it. Service from the lovely young hard-working crew is amazing, all ... Read More
The Emerald Liberte is just one year old and has lovely clean and uncluttered lines. The swimming pool is a big bonus and doubles as a cinema when the floor is slid over it. Service from the lovely young hard-working crew is amazing, all overseen by Istevan the Hotel Manager who is a huge asset to Emerald Waterways. Everything runs incredibly smoothly because of his management - a true, gracious professional. The food is fantastic - consistently. The housekeeping team are wonderful and rooms are looked after well with an evening 'turn-down' service. I would say to those who have never been on a river cruise, remember that you are herded together with a lot of diverse folk in a limited space. You also have to enjoy being organised in a 'hi-de-hi campers' fashion. It's not for everyone and it's not for us again. Having said that, if you are thinking of a river cruise, I'm convinced you couldn't do better than Emerald Waterways - they have style. Read Less
Sail Date: September 2018
Went online and put in dates and place that worked for us and where we wanted to go. This cruise was shown so we chose it quite randomly. On first sight we were very impressed with the boat, it was clean and very modern. From the moment we ... Read More
Went online and put in dates and place that worked for us and where we wanted to go. This cruise was shown so we chose it quite randomly. On first sight we were very impressed with the boat, it was clean and very modern. From the moment we boarded it seemed that all staff wished to do was meet our every need. The staff were extremely polite and helpful. The ship was new and it was very well maintained. The food and wines were of a high quality and reflected the different towns and cities we visited. The opportunities for onshore sightseeing were interesting and fun. We really enjoyed the hearing from the 2nd Captain how the boat was piloted and where it had come from. We were amazed at the skill of the Captains getting us under the very many bridges and through the locks. We felt very safe, well treated and looked after on this cruise. We would recommend both this cruise and this company to everyone. Read Less
Sail Date: September 2018
We joined this boat after spending seven nights on EMERALD RADIANCE, as part of a 21 day trip put together by Evergreen, called Lisbon to Nice... So the trip on Liberte started quite late in the afternoon after a long day sitting around ... Read More
We joined this boat after spending seven nights on EMERALD RADIANCE, as part of a 21 day trip put together by Evergreen, called Lisbon to Nice... So the trip on Liberte started quite late in the afternoon after a long day sitting around in airports , getting from Porto to Lyon... This is not something mentioned in the brochures when you go to book.. Either is the fact that the luggage allowance on the TAP airlines is considerably less than the Singapore Air that they flew us out on. So keep this in mind! We had to be up at 5am in Porto ,and bussed to the airport early for a quick flight to Lisbon. then a nearly four hour wait at Lisbon Airport until we got a flight to Lyon.. ( we know there were earlier flights from Lisbon because people NOT on our package ,caught an earlier plane from Lisbon, giving them more time in Lyon) . So we all finally arrived at Lyon, quite exhausted.. they did transport us via mini bus to the boat, 6-8 at a time ,as soon as we came out of customs.....rather than waiting for all of us to be ready to go.. so we arrived first and started unpacking..we had missed the safety talk and introductions to the staff, so we had that after dinner. As I previously said, some of the people also travelling from Porto we’re there hours before us...I think that area should be improved... a totally wasted day for us.. Anyhow, onto the boat.. I’m quite sure this boat is slightly bigger than the Radiance, I could tell by the extra few inches gap that we had between the bed and the bathroom.. the room was set out identically to the Radiance...nice drop down window for fresh air and a drying breeze.. Plenty of storage , bench space.. again I used my magnets on the walls to keep paperwork off the benches.. water and glasses supplied, as well as robes and slippers, umbrella, walking sticks etc. Very comfortable room and bed. The bathroom... almost identical to Radiance again except it didn’t have the little recessed shelves that Radiance had, or a magnifying mirror that is so necessary these days..The toiletries provided on this boat were MOLTON BROWN.. A high end English company I think ..I know they are expensive to buy, but I have to say that the hair conditioner was rubbish...the toiletries provided on Radiance were better (Castelbel) Not sure, but it felt like the shower was smaller....I’d hate to be a bigger person.. I have to say , that I had a great deal of trouble getting my toiletries replenished on this boat..I had to ask nearly every day for more products.. never had that before.. ( I have very long hair that needs a couple of bottles of shampoo and conditioner each time it’s washed) Only given one soap..I hand wash every day, so needed more.. not a big problem, but frankly after being asked once, you’d think the steward would be onto this.. So this boat was different to the Radiance...the restaurant and bar area were in the same spots up the front.. all very minimalist and beautiful.. With the Pool area at the back .. there’s a spiral staircase at the end of each levels corridor ,that takes you to this area, or right upstairs, or to the spa etc.. If your cabin is towards the rear,this saves you having to go right back to reception and up those stairs .. The pool area is divine really, plenty of seating, a nice bar/ coffee area, a shower and toilet, and well stocked with towels.. super comfy seats and tables...Just perfect for lounging around.. the pool , although small, is plenty roomy enough and a good depth. And of course , at night it transforms into a theatre, with popcorn.. just wonderful. So I liked this boat alittle more than the Radiance...just the layout, nothing else, but I’m aware that boats have to built to fit with the locks.. Again, we had fantastic staff on board..Jana the cruise director, Istvan, the hotel manager and all the others.. it’s obvious that they all get on well , and make the most of their busy times on the boat.. we had some very funny quizz, trivia and guessing games nights with the staff.. they were quite hilarious. We had cheese tastings, gallery tours , Fabien Morales special dinners... , wonderful excursions...even though we had visited a couple of these towns before, we saw different sides to them ... we never felt rushed, we had plenty of free time and were taken to the main places that most visitors would want to see. And plenty of advice and maps given, should you want to venture out on your own.. I made the walk to the Valhronna chocolate factory from our stop at Tournon.. OMG, any chocoholics out there... there are so many free samples that’s it’s criminal..lol. I did buy some, to make up for my gluttony whilst in the shop.. From Arles, our finishing point, we were bussed to Nice for three night.. long story short.. really enjoyed the time there and the Hotel Splendid.. Would I do this trip again..IN A HEARTBEAT.. Favourite Hotel...Jupiter Lisboa.. Favourite cruise.. definitely the Portugal Duoro.. loved the scenery and met some fabulous people on board ( unfortunately they went home after Porto ) Favourite ship. LIBERTE... loved the pool area and slightly bigger rooms ( on both boats we stayed in the middle category and level ,with balcony ...same sized rooms as the top ones, but much lower price and no rooftop noise) Would I travel with Evergreen again.? .. book me in now.. I found them to be well organised, food great, wine plentiful, you can do as much or as little as you please, rooms, small but perfectly designed. It was our fourtieth wedding anniversary whilst on board.. we had a wonderful surprise of sparkling wine and towel lovebirds put on our beds during dinner which was lovely..BUT I had found out that another couple were celebrating their 50th wedding anniversary that night too.. after dinner, I told Jana, and I could see them running around madly to do up this others couples room also ...which they did and the other couple were overwhelmed and so happy.. GREAT JOB guys.. Fabulous holiday, Thanks Evergreen and ALL THE STAFF from both boats. Read Less
2 Helpful Votes
Sail Date: September 2018
We liked the destination and itinerary plus our previous experience of Emerald service left us wanting more. The crew were all excellent at their jobs and went out of their way to accommodate all requests. The cabin was cleaned promptly ... Read More
We liked the destination and itinerary plus our previous experience of Emerald service left us wanting more. The crew were all excellent at their jobs and went out of their way to accommodate all requests. The cabin was cleaned promptly each morning and evening with the minimum of fuss or inconvenience to us. The Cruise Director was extremely knowledgeable on all matters regarding the destinations we visited and always presented a pleasant happy manner throughout our cruise. The food was excellent in particular the evening meals with a good choice of dishes all accompanied by a good choice of wine.The service could not be faulted very efficient and timely. The onboard entertainment is what you would have expected but the pianist did try to accommodate most musical requests. The choice of excursions was okay at best, with very knowledgeable guides providing commentary. Overall an excellent experience at a reasonable cost. Read Less
Sail Date: September 2018
Our cruise was the Sensations of Southern France from Evergreen Waterways. The ship was beautiful and immaculate, the staff outstanding, we had wonderful food and amazing wines. We were warmly welcomed and given full explanations of how ... Read More
Our cruise was the Sensations of Southern France from Evergreen Waterways. The ship was beautiful and immaculate, the staff outstanding, we had wonderful food and amazing wines. We were warmly welcomed and given full explanations of how everything would be done. It seemed nothing was too much trouble. We received a comprehensive information sheet every evening about the next day's destination and what activities would be available. Guided walking tours were flexible with faster and slower groups to help suit those less mobile like myself. Lots of information about places, people, culture and architecture was given by the local guides. The food was top quality with lots of variety and more than anyone could eat. A guest celebrity chef came aboard to cook local dishes one night, but frankly the regular shipboard cuisine eclipsed his dishes. Local produce and wines were the focus of the menus. As we docked in Tournon we saw world-famous vineyards of M Chapoutier and Paul Jaboulet Aine on the hills above us. How exciting to realise both vineyards were represented on the wine list for lunch and dinner that day! One night the people in the cabin next door to ours turned their tv up loud then went to sleep (passed out)! The wonderful night staff went to great and ingenious lengths to solve the problem for us. Even the disembarkation and final distribution of luggage was handled smoothly and efficiently. We are literally counting the days until we can book another Emerald cruise. Read Less
2 Helpful Votes
Sail Date: August 2018
When we booked this cruise my husband and I we were expecting a week of pure indulgence and it didn't disappoint. The ship was very modern and although smallest in the fleet was very spacious. We had a balcony cabin and although the ... Read More
When we booked this cruise my husband and I we were expecting a week of pure indulgence and it didn't disappoint. The ship was very modern and although smallest in the fleet was very spacious. We had a balcony cabin and although the balcony was internal, you still had a lovely view of the river and if you wanted too, the window came down half way so you could lean on the rail and enjoy the fresh air. The bed and pillows were sooo comfortable and yes the pillows were soft, but all you needed to do was ask for another one if needed. The size of the cabin was fine and more than enough storage space for your clothes with additional storage under the bed for suitcases. Some people have commented that the cabins were small, but remember, you only sleep in them. The food was excellent and was available in some form throughout the day ie early/late breakfast, lunch, afternoon tea, dinner and evening snacks.Entertainment was very good and varied. The bar, where most people retired to on an evening was great. We went on all the inclusive guided walks which was most, if not every day. The guides we walked with were very good and very knowledgeable about the town/city we were visiting. They gave you a good insight into the place so, if you wanted to explore in the afternoon, you could go back to any of the places that interested you. But for us, the stars of the show were the cruise, from Jana the Cruise Director to the man who polished the chrome handrails everyday, the Captain and Second to the cleaners, the Chefs to the guys in the engine room. Everyone of them worked their socks off and made sure all the passengers had a great time and wanted for nothing. I would recommend this cruise to anyone, we had a lovely time and will definitely do it again. Read Less
1 Helpful Vote
Sail Date: August 2018
Almost exceeded all expectations from start to finish, excellent customer service from all staff, lead by Captain Dario and Captain 2 Remi and superbly supported by Jana, the Cruise Director. Cleanliness, spaces both within Cabin and ... Read More
Almost exceeded all expectations from start to finish, excellent customer service from all staff, lead by Captain Dario and Captain 2 Remi and superbly supported by Jana, the Cruise Director. Cleanliness, spaces both within Cabin and public rooms perfectly adequate for the number of guests on board. Had a lower deck cabin which was fine - hardly spent time in it! Food plentiful, very good at all meals always something to suit all tastes - perhaps even spoilt for choice - HOWEVER, one of the reasons for choosing this particular cruise on the Rhone was it was promoted that cuisine on board would be using fresh local food and the food and style of southern France: sadly during the galley tour we learnt that food was centrally sourced including bread and ice cream and that meals were planned by Head Office for all cruise ships whether they were on Rhone or Danube. The only real Provencal meal was the one prepared by the guest chef, which was superb, and could not be faulted. This doesn't mean that the Head Chef didn't have his twist on how he presented his food and he certainly had style and presence: it was just a disappointment that our understanding was marred by the fact that it wasn't all as authentic as expected. Overall there was a good balance of activities which you could take up or leave and do your own thing. The knowledge sessions on cheese and wine were interesting and the one evening of dancing was most unexpected but very enjoyable, more so seeing such interaction of all staff with guests. As with the food, the marketing suggested that there would be opportunity to visit vineyards and 'savour some of the world's best wines' sadly we sailed passed them by night sailing. We would arrange our own next time for example, in hindsight. we would have had time to visit L'Hermitage in Touron. We will go again, these two aspects lost the 5th star, but didn't mar our overall experience. we are already looking at dates for next year! Read Less
Emerald Liberte Ratings
Category Editor Member
Cabins 3.0 4.7
Dining 4.0 4.7
Entertainment 3.0 4.0
Public Rooms 4.0 4.7
Fitness Recreation 3.5 4.2
Family 1.0 4.2
Shore Excursion 4.0 4.5
Enrichment 2.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.5

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