3 Helpful Votes
Sail Date: April 2018
We chose this cruise because we wanted to go to Petra and the Dead Sea. However, from the minute we were picked up from the airport in Dubai, things went horribly wrong. We were a family of six adults. This was our 13 th cruise with ... Read More
We chose this cruise because we wanted to go to Petra and the Dead Sea. However, from the minute we were picked up from the airport in Dubai, things went horribly wrong. We were a family of six adults. This was our 13 th cruise with RC and will definitely be our last. We were supposed to have special needs assistance as arranged by Royal specialist services as I have mobility problems and my husband was recovering from a broken ankle 7 weeks previous. We were promised wheelchair assistance at the airport and pier, but as soon as we became under the jurisdiction of RC the assistance disappeared. There was no wheelchair assistance at the hotel where we were booked in for breakfast and when we got to the pier we did as instructed, found an RC person, asked about wheelchair assistance and were told we had to wait for two hours, outside sitting on a concrete floor in the midday sun with temperatures in excess of 40degrees. Family members went off and found two wheelchairs, not belonging to RC and took us into immigration and we were not allowed to go any further because they were not RC wheelchairs. Eventually 2 RC personnel came after a lot of hassling, took us on board, dumped us in the Windjammer and took away the wheelchairs so we could not access our stateroom. We were told that we would have to stay where we were wait until the ship sailed as they did not have enough wheelchairs. Again family members went off searching for staff to resolve the situation and after making a fuss which we really did not want to do, we eventually got a wheelchair and the family ferried us to our stateroom which was scruffy with paint on the carpet and the balcony was a disgrace, they had to come and clean it before we could go out on it. The automatic doors to some of the toilets did not work so unless someone was with you, you could not get in or out of the toilets. We are Diamond plus but it meant nothing. We asked for bath robes and were told there were none available. At each port the ship started discarding furniture and metal into skips lined up along the quayside as the ship was going to Cadiz for a refit and many crew members were finishing their contracts in Barcelona so they didn't' really care. Many were of Eastern origin and had difficulty understanding what we wanted or needed. The officers and guest relations were mostly absolute rubbish and guest relations were rude. We were so disappointed as we have recommended RC to friends and family but never again. I could write a lot more but am too disgusted. All they wanted was our money. Read Less
5 Helpful Votes
Sail Date: March 2015
Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to departing with some ... Read More
Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to departing with some requests but to no avail, they don't seem to acknowledge any sort of email enquiry. So why was I suprised that when I tried to call them they didn't answer the phone either? To my better judgement we decided to go ahead with the cruise, as we particularly wanted to see this side of the world & with only Costa available to this area we had no choice. We spent 3 wonderful days in Dubai staying in a lovely hotel before boarding the Costa Serena. (Wish we had stayed in Dubai now!) we wanted to board the ship during the day but all the information we had told us we could only board after 8pm. What utter rubbish!! We decided to go to the port early & try to get on board. Evidently people had been boarding since about 1pm, we got there about 4pm. My first impression was at the port, there was one girl doing the check in with a face like a fish and no courtesy what so ever. On other ships we had to leave a deposit on either on a card or cash, nothing was requested here? On arrival into the main atrium I found it dowdy and gloomy with not much light. The decor was appalling!! Then I noticed what sounded like drilling and chipping noises, LOUD!! When I looked up on the next deck there were maintenance men working on what would've been the shops? I just assumed that perhaps it was something they done when in port? How wrong was I, the work was continuous the whole duration of our cruise. The noise limits were endless. You couldn't sit to relax with a drink you couldn't hear the music being played for the horrendous sounds coming from the workforce above. We then ventured to other parts of the ship to find some areas divided where some areas were not accessible, workmen were walking around the ship carrying huge boards of plasterboards over guests heads?? What have we come to I asked myself?? As our cabin was not available until 8pm & we couldn't access our bags as all the doors to the cabins on each deck were not only shut but locked?? We had no choice but to arrive in the dining for our evening meal in the clothes we had travelled in.lucky for us we had a table of 6 & we were all English ( not many on board) the waiters were very attentive but we did seem to wait a while between each course. The choice was not very large (compared to other cruise ships) & the food was not very variable and tasteless. We were on the all inclusive drinks package & it was worth every penny as the drinks on board were expensive. Only trouble was you were not allowed a bottle of water it had to be a glass! The dining room was fine for the evening meal we ate in Vesta restaurant, but forget having breakfast or lunch there, it was a nightmare! We went twice to each then forgot it. The service was appalling & so was the food. Once I waited 20 minutes for a coffee?? So we went to the self service restaurant on deck 9. Although it was the same choice every day, breakfast was continental, cereals, fruit, pastries,anything that was suppose to be hot clearly was not & the waiters made no attempt to clear the tables until you walked away & had finished. At lunchtime there was pasta, carvery, salad, bread, soup & desserts of fruit, cakes of some description. It was not horrendous but the only trouble is after getting your food there were no tables available so by the time you found a table your food was cold!! The bar staff that continually parade around the restaurant conveniently chose to ignore the British guests unless you were lucky enough to grab one & ask them to serve you. The entertainment team were very amateurish & the shows were the worst I've ever witnessed. The first was a magician, we walked out half way through it was unbelievable! Most of the staff had a couldn't give a damn attitude & it became very stressful! The noise & dust from the continuous Maintenance going on around the ship really ruined our cruise along with the attitude of the staff, the dim gloomy cabins and dreadful decor on board, together with the awful entertainment and plain unimaginable food made this our worst cruise ever! The jacuzzi turned my new swimsuit brown (far too much chlorine in the water) when I complained to the guests services they were not interested & told me to claim on my insurance?! After a lengthy argument with them I demanded to see the Captain, who obviously doesn't deal with such trivialities!! I was told it will be dealt with & a letter will be with you within a few hours with a decision as to what can be done. After 8 hours I had heard nothing so returning to see them I demanded to see someone of higher authority. When speaking to her I was told nothing can be done on board & it has to be dealt with when I get home. With my previous experience of trying to contact Costa I don't hold out much hope?? There attitude was unbelievable & they really couldn't care less. The queue was so long when we had finished our meeting with her & everyone was complaining about one thing or another. There were several pools on board, we decided to use the "Adult Pool" at the Aft of the ship on deck 9. Unfortunately though this was not adhered to as plenty of European kids decided they would use it "bomb" every guest using it! The pool attendant asked them to use but as in the case of many situations they decided to ignore it!! The pool slide was out of action the whole duration due to maintenance but actually no work was seen to be done? The 4D Cinema was not in English & had no sound!!! Unfortunately for everyone on board on Thursday we experienced a sandstorm which meant that we couldn't really get off the ship back in Dubai. This meant it was another day we had to endure the ship! There was no additional entertainment to enjoy and soon the ship became very full with lots of disgruntled guests hanging around. im not convinced that the ports of call in Oman were of any interest, in particular Khasab! We thought as many guests did that they should forget Khasab and have 2 days in Abu Dhabi where there was so much more to see & do & not enough time for only having 1 day. Probably though knowing all the savings Costa was trying to make this was just another? So to sum it all up, would I do another Costa cruise? NO WAY NOT IF THEY PAID ME!!! Someone recently wrote saying this was the Ryanair of cruise ships, this is an understatement!! Read Less

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