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2 Helpful Votes
Sail Date: March 2019
We would probably never travel with MSC again and neither would a lot of people we spoke to on the cruise. We chose this cruise because of the itinerary - Dubai, Muscat, Eilat, Jordan, Suez Canal, Cyprus, Athens, Katakolon, Kotor, Split ... Read More
We would probably never travel with MSC again and neither would a lot of people we spoke to on the cruise. We chose this cruise because of the itinerary - Dubai, Muscat, Eilat, Jordan, Suez Canal, Cyprus, Athens, Katakolon, Kotor, Split and Venice, which was on the whole very good. Athens was dropped because of bad weather and we ended up going to Corfu instead which was rather disappointing but not the ship's fault. A problem before we even flew out was that MSC gave us an embarkation time of 21.12 when our plane landed at 7.30. We tried to find out if we could board earlier and were told that we could at 13.00. However, when we arrived at the ship at 10.30 we were allowed on. Why couldn't they have told us that and saved us the worry of how to waste several hours at the port? The cabin was a bit cramped with nowhere to put our suitcases and a third bed stuck out from the wall so you had to watch your head as you walked by. The cabin steward was very good. The cruise itself didn’t start too well as on the first evening’s theatre show we were rudely and embarrassingly turfed out of our seats as we had unknowingly sat it seats meant for the disabled – we later discovered that there were signs on the backs of the seats but not on the front which is where we had come from. We were then told to go and find other seats, of which there weren’t any as the theatre was completely packed. From what I can deduce, the theatre seats 650 people but the ship had 1900 passengers so it would be impossible to seat everyone at the two shows and you needed to be there very early to find a seat. Several of the shows were opera which didn’t appeal to the majority of people. Some of the shows had some childish warm-up people which were an insult to people’s intelligence. The dancers, acrobats, magician and trapeze lady were very good. The cruise director Nicholas had a very strong Italian accent and was difficult to understand when speaking English. Everything was announced in English, German, Italian, French and Spanish which was very annoying. There were few announcements about where we were or what was happening, this would have been particularly useful while in the Suez Canal. On leaving some ports they played excruciatingly loud music which nearly deafened anyone sitting near a loudspeaker. The ship was mainly good but the service let them down, especially in the restaurants as they didn’t seem able to cope even on sea days when they must have known they would be busier. We ordered poached eggs for breakfast one day and after waiting for 15 minutes they came stone cold. Another day we went to the restaurant for lunch and were seated quickly. We then waited nearly 15 minutes before having to ask a supervisor for a menu and then again had to wait for a long time to have our order taken and then to order drinks. It was really awful. The service at dinner was mostly very slow, not the waiters’ fault I think but more the kitchen’s. Some meals were not as described and several meals were returned as inedible. There was very little in the way of vegetables at any meal in the restaurant. They did not cater well for vegetarians and not at all for anyone who needed a gluten free diet. Staff in the self-service buffet areas would wipe many tables with the same cloth which was never rinsed and they rarely used a disinfectant spray. They were always running out of English teabags, surprising as there were 800 odd English-speaking people on board. We failed to find one single salt cellar on the whole ship that wasn't damp. The laundry service was not very good. A fellow passenger sent some items down for washing and they came back crumpled and un-ironed – how were they supposed to iron them themselves? As I said previously, it is unlikely for us to go on a cruise with MSC in future if this is an example of their ships. Read Less
3 Helpful Votes
Sail Date: March 2019
we choose this cruise for the price the length and the itineries we had the most awful experience this cruise and would never like to go on the Lyrica again even if you were giving cruises away the food was disgusting it was always cold ... Read More
we choose this cruise for the price the length and the itineries we had the most awful experience this cruise and would never like to go on the Lyrica again even if you were giving cruises away the food was disgusting it was always cold tasteless it was so noisy you could not here yourselves think and you could not escape it either it was noisy all over the ship why do you think you have to make so much noise to enjoy yourself because you really don't some staff just went through doors and let them bang in your face so rude . no one seem to tell you anything you had to go to the reception to find things out for instance about whether there was a shuttle bus or not oh it was just awful the only thing that kept me sane was the craft sessions the instructors were a bit rubbish and didn't speak English but we got through sort of I could go on for ever but if you fancy a cruise please do not go on the lirica its awful awful awful showers not big enough if you are Italian or german you might be ok Read Less
2 Helpful Votes
Sail Date: March 2019
MSC Lirica March 2019 from Dubai to Venice. This was one of our best trips, both the itinerary and especially the staff made this happen. Past similar cruises have felt dull on board, still fun but something missing. The Lirica felt ... Read More
MSC Lirica March 2019 from Dubai to Venice. This was one of our best trips, both the itinerary and especially the staff made this happen. Past similar cruises have felt dull on board, still fun but something missing. The Lirica felt more welcoming, the staff definitely made this happen and made a real point to sit down and get to know us, seating areas allowed you to interact with other guests, and the smaller ship size was easy to meet up with others - we left the ship with some great new lifelong friends. I would definitely travel on this ship again. The ship is older, lots of brass and glass décor, however it was a pleasant atmosphere. Food I felt was good, much better than other larger MSC cruises we have been on. 21 days and no repetition, that's not easy to do. Dining rooms had breakfast/lunch menus and also a buffet to pick off of (separate from the main buffet). A few inconsistencies with quality of the beef in the meals, a few bad drinks, but that is always expected. Entertainment staff was awesome, the theatre shows themselves were ok and well done, but I really enjoyed the adhoc performances and the random general silliness and fun much more. We and others had some initial issues with packages and cruise cards, some cancelled excursions, a bit of rerouting and change of ports - this was all handled professionally and quickly by the staff. Read Less
Sail Date: March 2019
We chose this cruise because it was good value for money. It was a very good deal and it included our flights with Emirates to Dubai return from New Zealand. We arrived 2 days before departure to explore the city of Dubai. Embarkation was ... Read More
We chose this cruise because it was good value for money. It was a very good deal and it included our flights with Emirates to Dubai return from New Zealand. We arrived 2 days before departure to explore the city of Dubai. Embarkation was smooth. We were allocated a time to embark( 6 pm) which we did. The suitcases didn't arrived till midnight which was a pain. Our cabin was an inner cabin on Bella. Good bed but they were fold up bunk beds close to the sides of the main bed and I had hit my head a few times on that. We did a back to back cruise, so after the 20 days , there was a 4 day cruise and we were given an other cabin just 3 door further up the corridor, that room was bigger and had no fold up beds above the sides. The ship itself I think is beautiful, a nice size, not too big. We had booked all excursions beforehand online with the MSC excursions. This way it was cheaper but also safer to be with an MSC excursion. We loved it and learned so much. The food at the buffet was always plenty and the only thing I didn't like was the masses of people trying to get in and get a table was a nightmare, but once you found a table you need to leave a coat over your chair or it would be gone again. I once was on my own, had got myself a coffee and something else, and I just went to get something else, a quick hot chocolate from the machine and when I came back all the other stuff was taken away by staff, I hadn't even started drinking it, but I had not left my coat on the chair. We always had dinner at Hippocampus restaurant downstairs. The meals were very nice and good portions, not too big and not too small. 3 course meal and you were full. We loved our staff there, Christian from Honduras, and Alex from Kiev. I am concerned , though, that the staff is being overworked and underpaid. They were often very tired. They seem to get only 4 hours of sleep at night and maybe a couple of hours during the day. That's not much rest. Our cabin steward was Argus from Indonesia, a was very friendly and loyal and did his work really well. Always smiling and always asking how we were. We travelled with an other couple, friends from our hometown. I would definitely go again but not take that back to back cruise with the 4 extra days( we did it because it had an excursion to San Marino) but the people were completely different folks. Mainly Europeans that brought their whole family, kids, babies and strollers. They would very loud and often rude, pushing their way to the front of a queue like with the buffet on deck 11, it was a nightmare to try and eat there. I because sick and tired of the throngs of people. During the 20 days sailing from Dubai to Venice, we had a nice mix, quite a few Aussies, UK people, 20 NZ-ders, and some French and Italians and a lot of Germans and a handful of Dutch. It looked more like a cruise designed for your average income type people, definitely not upper class. But to us that was ok, it was a fantastic cruise and you get what you pay for. The critics I have heard review this ship are expecting a highest standard like silverline cruises for the price of a " backpackers" type cruise to put it this way, which is unfair. I think MSC Lirica is fine as long as you know if it was cheap, don't expect too much, but for us it was enough, and fine we saw a good chunk of the world. The shows were great, we went most nights. The other musicians also very good. We didn't buy a drinks package but just went and bought drinks as we had dinner. The laundry personal service for your own laundry is quite outrages expensive. It was 30 euro for a bag with 20 items, if it wasn't 20 items you got it back dirty again, so it HAD TO BE 20 items. Then it would be washed and folded the next day. Why don't they have a laundrette service where you can put in your clothes in a washing machine? My answer is: It is a cheap cruise and they have to make money somehow. Also half of the passengers all got sick with a very bad cough, that was after we had gone through the Suez Canal and came out in the freezing wind of the Mediterranean. A doctors visit on the ship will put you back 100 euros. Luckily my own doctor had give me my own anti biotics and so I was ok. But I had to visit the ship doctor for a skin condition, that was 100 euros. But the doctor was very good. All in all, I would do this again( not the back to back 4 day cruise ) and maybe go on a different route. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise because it was good value for money. It was a very good deal and it included our flights with Emirates to Dubai return from New Zealand. We arrived 2 days before departure to explore the city of Dubai. Embarkation was ... Read More
We chose this cruise because it was good value for money. It was a very good deal and it included our flights with Emirates to Dubai return from New Zealand. We arrived 2 days before departure to explore the city of Dubai. Embarkation was smooth. We were allocated a time to embark( 6 pm) which we did. The suitcases didn't arrived till midnight which was a pain. Our cabin was an inner cabin on Bella. Good bed but they were fold up bunk beds close to the sides of the main bed and I had hit my head a few times on that. We did a back to back cruise, so after the 20 days , there was a 4 day cruise and we were given an other cabin just 3 door further up the corridor, that room was bigger and had no fold up beds above the sides. The ship itself I think is beautiful, a nice size, not too big. We had booked all excursions beforehand online with the MSC excursions. This way it was cheaper but also safer to be with an MSC excursion. We loved it and learned so much. The food at the buffet was always plenty and the only thing I didn't like was the masses of people trying to get in and get a table was a nightmare, but once you found a table you need to leave a coat over your chair or it would be gone again. I once was on my own, had got myself a coffee and something else, and I just went to get something else, a quick hot chocolate from the machine and when I came back all the other stuff was taken away by staff, I hadn't even started drinking it, but I had not left my coat on the chair. We always had dinner at Hippocampus restaurant downstairs. The meals were very nice and good portions, not too big and not too small. 3 course meal and you were full. We loved our staff there, Christian from Honduras, and Alex from Kiev. I am concerned , though, that the staff is being overworked and underpaid. They were often very tired. They seem to get only 4 hours of sleep at night and maybe a couple of hours during the day. That's not much rest. Our cabin steward was Argus from Indonesia, a was very friendly and loyal and did his work really well. Always smiling and always asking how we were. We travelled with an other couple, friends from our hometown. I would definitely go again but not take that back to back cruise with the 4 extra days( we did it because it had an excursion to San Marino) but the people were completely different folks. Mainly Europeans that brought their whole family, kids, babies and strollers. They would very loud and often rude, pushing their way to the front of a queue like with the buffet on deck 11, it was a nightmare to try and eat there. I because sick and tired of the throngs of people. During the 20 days sailing from Dubai to Venice, we had a nice mix, quite a few Aussies, UK people, 20 NZ-ders, and some French and Italians and a lot of Germans and a handful of Dutch. It looked more like a cruise designed for your average income type people, definitely not upper class. But to us that was ok, it was a fantastic cruise and you get what you pay for. The critics I have heard review this ship are expecting a highest standard like silverline cruises for the price of a " backpackers" type cruise to put it this way, which is unfair. I think MSC Lirica is fine as long as you know it was affordable, don't expect too much, but for us it was enough, and we saw a good chunk of the world. The shows were great, we went most nights. The other musicians also very good. We didn't buy a drinks package but just went and bought drinks as we had dinner. The laundry personal service for your own laundry is quite outrages expensive. It was 30 euro for a bag with 20 items, if it wasn't 20 items you got it back dirty again, so it HAD TO BE 20 items. Then it would be washed and folded the next day. Why don't they have a laundrette service where you can put in your clothes in a washing machine? My answer is: It is a cheap cruise and they have to make money somehow. A doctors visit on the ship will put you back 100 euros. I had to visit the ship doctor for a skin condition, that was 100 euros. But the doctor was very good. All in all, I would do this again( not the back to back 4 day cruise ) and maybe go on a different route. Cabin and crew were all very friendly and helpful and eager to please. Read Less
2 Helpful Votes
Sail Date: March 2019
I chose this cruise for the itinerary. It went to places I have never been before. Have travelled on other cruise lines, but this was the worst ever. Seating in the restaurant was tables for 4 all in a long line, like a cheap cafe. We ... Read More
I chose this cruise for the itinerary. It went to places I have never been before. Have travelled on other cruise lines, but this was the worst ever. Seating in the restaurant was tables for 4 all in a long line, like a cheap cafe. We soon learned not to order beef as it was always tough. Most of the food was really unappetising, & obviously leftovers used. The classic example of this was leek & potato soup which contained mussels. There were large smoking areas which meant the whole ship smelled of cigarettes. If you went to an empty bar & ordered a drink, you always waited 10 mins for it to arrive. I had a balcony cabin & one evening the wind was whistling so loudly through the gap round the door, it would have been impossible to sleep. I mentioned this to the Cabin Steward who had obviously dealt with the problem before, he kindly stuffed towels into the gap. Games round the pool were suitable for young children, eg bouncing a ping pong ball into a cup, or flicking a playing card into a glass. The pools were always too cold to use, 70 degrees F. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this ship for the iternary but it was awful. The food was really bad, the dining room was like a cafe and none of the food was very hot. We had a balcony room which was much smaller than other cruise lines and there was a fault ... Read More
We choose this ship for the iternary but it was awful. The food was really bad, the dining room was like a cafe and none of the food was very hot. We had a balcony room which was much smaller than other cruise lines and there was a fault with all balcony doors on our side of the ship (port) they wouldn't open. The steward showed us how you had to bash the top of the door before it would release. The general areas the air con was very cold and you couldnt sit anywhere without a cardigan or jumper. Lots of people were going down with colds and chest infections. My husband got pneumonia and spent the night in the hospital on board ship and the next day the doctor said he would like us to go to the local hospital for a chest x-ray and blood tests which we did. We were met at the hospital by the port agent who said that MSC would not let my husband back onboard, the x-ray etc was just a ruse to get him off the ship. The port agent found me a hotel near the hospital which was nothing less than a DSS hotel. The landlady showed me how to put a chair under my door for safety. When I went back to the ship to collect our luggage I had to see the guest services manager. She said that I had to sign a form saying we were getting off the ship voluntarily. I said this was not the case, she said that I had to sign the form otherwise they couldn't release our passports in other words blackmail. When I got back to our room to pack the mini bar was already locked and i found on the cabin bill I had been charged for drinks, I said that this wasn't the case as we had all inclusive drinks package. The guest services manager said that we would have to pay the bill. I was also stopped at the gangplank as they had to make sure that I didn't owe money this was done in front of about 20 people. The port agent never contacted me I had to contact them, I was in a country where I didn't speak English, husband in hospital and could only speak to insurance company on a mobile for 12 days. As far as the port agents know I am still in Corfu. Don't rely on port agents being any help. Read Less
3 Helpful Votes
Sail Date: March 2019
Chose this cruise to help us unwind from a very stressful nine months due to illness,what a mistake that was ,certainly not due to weight gain as the food on offer was diabolical I had porridge every day as couldn't eat fry up over ... Read More
Chose this cruise to help us unwind from a very stressful nine months due to illness,what a mistake that was ,certainly not due to weight gain as the food on offer was diabolical I had porridge every day as couldn't eat fry up over cooked streaky bacon broccoli or cauliflower with beans eggs and various sausage tastes'Toast brick hard and cold, Entertainment not to our taste most nights and felt sorry for the poor ventriloquist who had to speak and answer in several different languages so fell flat " The ship itself was lovely spotless and brilliant friendly staff if you took the time to talk to them.But nothing to do onboard unless you wanted to learn to dance on the pool deck. Would not recommend to friends mainly due to food choices Lhama stew and Leek and potato soup with mussels and clams ,I pt on just over 3 lbs in the three weeks and I'm sure it was the last two days when we ate onshore to make sure we were full . Read Less
3 Helpful Votes
Sail Date: March 2019
We are from the UK, in our 50's and have done over 50 cruises. We usually go with Royal Caribbean, Celebrity, Princess, Cunard. A few with P&O. However we had never tried MSC and so decided to do this. Biggest mistake I have made ... Read More
We are from the UK, in our 50's and have done over 50 cruises. We usually go with Royal Caribbean, Celebrity, Princess, Cunard. A few with P&O. However we had never tried MSC and so decided to do this. Biggest mistake I have made in my life. To anyone who like us are thinking of doing an MSC cruise - don't !. To those who are planning to return, based on our experience I can only wonder why. I only hope that people who have only cruised once on MSC don't think that all cruises are like that. So what was the problem. Well first off we noticed a smell coming from the drains in our stateroom bathroom. Without going into too much detail, you can imagine what the smell was like. We reported it, nothing happened. A few days later we asked guest services if anything had been done. The reply was a blank stare and a comment along the lines of " I think it may have been fixed ". When we said the smell was still there, we still got the blank stare. We asked to be moved to another room. They said no, that wasn't possible. I asked if someone could come to my room and smell it for themselves. No one did. To keep a long story short, the bathroom stank for the whole cruise. No one contacted us to see if it had been fixed. I just don't believe they did anything. That episode alone put me off MSC for life. Entertainment on the ship was woeful. On the night they had shows, it was either listening to Italian classical music or the production shows which had a few so called singers screaming along to backing tapes. I would say it was like Butlins but that would be an insult to Butlins Activities were either dance lessons or Tai Chi classes. We enjoy trivia. However they only did one progressive trivia over 4 sea days with 12 questions each day. That was it. Simply not enough. I was lucky I had a number of books to read otherwise I would have been bored to death. Food in the main dining room arrived late and cold. Complaints were met with a shrug of the shoulder. Also, drinking water in the main restaurant was chargeable, something I found hard to believe. Food in the buffet was practically the same choice every night and was on some occasions, inedible. I witnessed on passenger holding a plate of food up to a chef and asking him if he would dare eat it. Guest service staff were rude and appeared totally disinterested. Any time we walked past, people were complaining about something or other. The swimming pool was too cold and so most people just didn't use it We didn't stop at two ports due to adverse weather . Whilst I understand this does happen, most other cruise lines reimburse the port fees that they no longer incurred. Not this cruise line At the ports we did stop at, MSC provided buses into town costing 9 Euros per person. They failed to mention local bus prices leaving from the exact same spot only cost a sixth of that. Drinks , specialty coffees and ice cream were way overpriced. Anywhere you walked on the ship you were being hassled by shop assistants, spa girls, casino staff to purchase stuff. Very annoying ! In summary, this was a total nightmare. Holidays are meant to be stress free but this was a totally stressful experience. After only a few days I wished I was back home. That's simply not good enough Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise had a brilliant itinerery but was let down by both food and entertainment on the ship. The food was of not very good quality in either restaurant or in buffet. If you liked fish you would be ok as it was cooked in just about ... Read More
This cruise had a brilliant itinerery but was let down by both food and entertainment on the ship. The food was of not very good quality in either restaurant or in buffet. If you liked fish you would be ok as it was cooked in just about every way you could think of and ways you have'nt heard of. It didn't even look like fish as most of time either in oil, batter or mixed in something. Salads were couscous based and same salami cheese and lettuce every day. On a good note soups were alright up until last day when we got potato and leek soup with clams and mussels. Never heard of this before. Pizza, fries and gravy saved the day most of the time. Sweets were the best it was only hot food that no one could seem to cook properly. The crew as you would expect were brilliant and we made friends and would banter with them on daily basis. Cabins were ample for what you need storage, furnishings and bed, that was very comfy. The lady that looked after our room was great and looked after us daily. The ship is very nice, clean and very easy to get round but entertainment was not best. Pianos, opera singers ok if you like that sort of thing. Alison the lady doing port info was very good.The shows because of about 8 different languages very limited what they could do on stage. The variety shows were ok but mostly opera and classical on in theatre at night. We used msc trips twice and both were very well organised and worth money but the ship seems to be a bit disorganized. Getting off ship was a nightmare. Would we go again. NO Read Less
1 Helpful Vote
Sail Date: March 2019
We read the negative reviews prior to booking. I really don't take much notice of them. How wrong we were. We booked because of the itinerary, lots of places we wanted to visit.Not much to add to many other negative reviews. The ... Read More
We read the negative reviews prior to booking. I really don't take much notice of them. How wrong we were. We booked because of the itinerary, lots of places we wanted to visit.Not much to add to many other negative reviews. The overall on board experience was dreadful. Frustrating to miss 2 of our desired ports Sir bani yas & Piraeus (Athens). Of course MSC did not refund port charges even though they substituted a port for the 2 missed..We travelled as a group of 3 couples. Have to agree with others about food, endless announcements in 6 languages. Staff seemed disengaged except for bar staff & coffee shop. Positives..... Embarkation exceptional. MSC gives you status match which was good. Loved the music played when we left ports. Coffee (if you had the beverage package or paid for it) was great. Guest relations desk well manned 24 hrs a day. WOW that's not much. Negatives to add.... Guest relations desk apart from about 2 people who were brilliant, the rest seemed clueless. We were charged for drinks which should have been included in our beverage package. We had signed for 0 charge but they still charged us. Luckily we had the receipt. When we went to challenge this we were told it was our mistake. Eventually resolved but took a lot of discussion. Poor drainage in bathroom shower, eventually resolved. Daily program often not delivered to our cabin until 10pm or 11pm. European travellers were farewelled by the captain with a handshake while the non-Europeans exited through a different area in Venice. No water in dining rooms.....they want you to buy water!!! B2B in Venice....couldn't get off the ship for hours, no communication, huge levels of frustration from all of us. My list goes on but that's enough to add. We have an excellent Travel Manager who organised for us to meet with the local MSC state manager which we did. She seemed horrified about our experience & will give MSC our feedback. Still waiting. MSC has a good product will airfares & hotels bundled. Their itineraries are amazing. I think their bigger ships would be totally different from the small ships. MSC would need to come back to us with very good compensation for us to travel with them again. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose the cruise for the itinerary, particularly the Suez transit, and the fact nearly all ports were firsts for us, as was MSC. The ship was very clean and extremely smooth, cabins adequate though shower curtain in bathroom was ... Read More
We chose the cruise for the itinerary, particularly the Suez transit, and the fact nearly all ports were firsts for us, as was MSC. The ship was very clean and extremely smooth, cabins adequate though shower curtain in bathroom was extremely annoying as it sticks to you due to the tiny area! Had two days to explore Dubai before boarding then overnight on board too so crammed in lots of sights, nice to be berthed close to the old Creek, very interesting with the boats busting up and down. Embarkation was smooth and was nice to be moved straight to Black tier due to our status on Royal Caribbean, gaining us some nice benefits including a four course lunch with wine, bottle of fizz in cabin and chocolate covered strawberries to name a few! Surprised to find that fellow passengers who had cruised with them many times got no rewards however, wouldn’t inspire my loyalty! Sadly missed Sir Bani Yas due to weather but Muscat was beautiful, the Grand Mosque was one of the highlights of the trip, luckily we arrived very early when it was quiet. Exciting five days at sea with security guards patrolling due to piracy threat and then into Eilat, the only slightly disappointing port, snorkelling not as good as expected. Petra was fabulous, took the ship trip which we thought was very good value and the lunch was superb. The walk in and out was hard but rewarding and far more to see than expected, we got a good overview in the time we had and scenery was beautiful on the journey too. Suez transit did not disappoint, watched from start, at sunrise, to finish. Wonderful experience and one to tick off the bucket list. Once we were in the Med it was like a second cruise, weather cooler and off every day so a busy last week. We missed Athens due to the weather but I personally preferred the alternative of Corfu, Kotor was amazing and we completed the climb up to the monastery at midday which nearly killed us. Split was interesting, yes they have their own currency but so do we, wasn’t a problem. Concluded the trip with two days in Venice which was lovely, covered most of the city with a 48 hour bus and vaparetto pass, very impressive public transport. The two days in hotels were just right, all done as a package from Cruise 1st. The food.....uninspiring, bland and unimaginative. If, as we were told, the executive chef is Italian then he should be ashamed of himself, never saw a leaf of basil once! I would at least expect my dining room meal to be better than I could cook myself and 60% of the time it wasn’t. As for not providing jugs of water on the dining table I have never heard of such a stupid rule, we just took a bottle of water in every evening but a great way to alienate your customers. The pastries, cakes and puddings were very nice but in general service wasn’t great in the restaurant or buffet. Pizza was excellent but only four types over 20 days... Evening shows with dancers were brilliant, as were musicians round the ship though opera singers a bit screechy. Other entertainment was childish, hysterical and noisy, must be an Italian thing. Very little trivia and the constant six language announcements make you lose the will to live after a while. It was nice to have such a wide variety of nationalities on board though. Onboard speaker Alison Hypher was exceptional, just what you need on a cruise with such a varied itinerary. She struck the perfect balance between historical fact and useful information, could not recommend her highly enough. The coffee shop was nice, reasonably priced with friendly staff, and I did like the outdoor area at the back of the buffet to sit and eat. I got the impression that service in general is take it or leave it, senior staff tend to avoid eye contact rather than say hello and was surprised to see staff smoking or drinking in public areas. Did not like the smoking in the pub which permeates far beyond. For the price we paid this was a fantastic adventure but I feel MSC could improve vastly in the areas mentioned. Read Less
Sail Date: March 2019
Because we want the reviews and feedback below to reach the right staff, we start with the address of the highest in rank! Review: We wanted to cruise to India Not a tour in a group but an individual tour, so we could go our own ... Read More
Because we want the reviews and feedback below to reach the right staff, we start with the address of the highest in rank! Review: We wanted to cruise to India Not a tour in a group but an individual tour, so we could go our own way. And afterwards we could enter our clean cabin. We have booked our excursions in the Netherlands at info@fstravel.nl, which was perfectly arranged to perfection. Our thanks go to all the staff who do their very best to make it perfect for you as a guest, super hospitable and you are really central as a guest nothing is too much! The dinner in restaurant LIppocanpo was worth a Michellen star! Delicious. Our hosts Gusti Wiiaya and ASSORI are top in our experience! We give these men a big 10! This cruise has been put under quite unreasonable pressure by a number of fellow guests, but nothing was too much for them ... a big compliment! Of course we also want to thank our stuart Farizi Andi from Housekeeping services for all the work that Andi has done for us, Andi is ready for you day and night and our Cabin was clean and clean Andi ThanXX also a big 10 for Andi We also want to thank Helda Sinaga and Richar Saldon of the Coffee Corner (Bar Services) for their hospitality at the Coffee Corner, always a smile and friendly. Nothing too much !!! Also a big 10 for Helda and Richar! If I were the manager of the MSC Lirica I would immediately extend all of the above people to their contract !!!! Our thanks also go to Valentina Caiazzo Guest Relationship Manager for the delicious drink and snack !!! Valentina also a big 10 !! If these people above were in our immediate area hence our big thanks. Thanks in part to the staff, our Cruise has become unforgettable and a dream has come true. !!!!! We do expect a response by e-mail from the management of MSC Lirica to be sure that our sincere compliments have ended up with the right staff !!! Greetings ❤️❤️❤️ Read Less
Sail Date: March 2019
I chose this cruise because it had an itinerary that appealed to me.I have been on at least 15 cruises and I can honestly say that this particular cruise was one of the better cruises that I have been on. The food was much better overall ... Read More
I chose this cruise because it had an itinerary that appealed to me.I have been on at least 15 cruises and I can honestly say that this particular cruise was one of the better cruises that I have been on. The food was much better overall than any other cruise that i have been on. The facilities and variety of bars and lounges to choose from was also much better as compared to other cruises. The itinerary was particularly of interest to me because I have been to India before and it gave me the opportunity to revisit some of the places that I had been to before.It also gave me the opportunity to visit Oman and Dubai - places that I have never visited before. I would have no hesitation to recommend this cruise to friends and relatives. It is a cruise that I would gladly repeat if I have the opportunity again anytime in the future. Read Less
1 Helpful Vote
Sail Date: February 2019
You’re not just paying for a trip,you’re paying for an experience and a lifetime of memories... I had the worst small room(7144)too small...can’t even move around..food was very bad...it’s like you’re eating at a convalescent ... Read More
You’re not just paying for a trip,you’re paying for an experience and a lifetime of memories... I had the worst small room(7144)too small...can’t even move around..food was very bad...it’s like you’re eating at a convalescent hospital (buffet)they need to create more varieties of food,if you take other cruise lines they have so much different variety of food to offer .. pizza n burgers were outside very cold,please provide warm n good food ....casino stuff was very friendly but they never offered any champagne or wine...they weren’t too pleasing ...entertainment was good...friendly waitress n staff...housing keeping was excellent ...excursion staff was very friendly helpful specially the guy who worked there...excellent service.......very friendly service in pharmacy shop...inside the ship (Lirica) it didn’t have much to do...less entertainment or activities to participate in..over all..all the staff was very friendly helpful..Dubai was very beautiful..for shopping I loved Qatar Doha..very reasonable prices..great for gold shopping Read Less
Sail Date: February 2019
I chose this cruise for the ports visited and I was not disappointed. The ship was clean and staff willing to please. The cabin steward was awesome. Bella Experience did not provide a robe and there is a delivery charge for ... Read More
I chose this cruise for the ports visited and I was not disappointed. The ship was clean and staff willing to please. The cabin steward was awesome. Bella Experience did not provide a robe and there is a delivery charge for breakfast in your room. These items were provided free when I sailed last year with Holland America in the cheapest accommodation. The entertainment was very good. Breakfast was always good but the food was not up to par for a cruise ship. For example: At the buffet - turkey served at the hot station was not a roasted bird but a turkey roll and ham was just this side of spam. Cheesecake ordered in the dining room. Mouse was delivered. If you wanted water with your dinner - you had to buy it. Now all this is not an enormous problem as I always found something to eat but I had some concerning issues re cleanliness in the dining room. -Companions appetizer plate removed leaving a black ring on the tablecloth -My desert plate removed leaving plate size blob of someone else's desert on the tablecloth -Red stain on tablecloth at first sitting -During down time a waiter at his station would stand with hands clasped over the zipper area of his pants and then rummage for silverware or carry plates. He was the only one I observed doing this consistently but in the end decided that I may be safer eating at the buffet. Unless this was the only cruise line plying ports of call I wished to visit, I will not sail with MSC again. Read Less
1 Helpful Vote
Sail Date: February 2019
* Our cabin attendant Mathew Lobo was always very happy and friendly and a great asset to the ship. * Our dining room waiters Inyoman Udiana Yasa & Andyson Anthony Manaji were always friendly & helpful with the menu and also ... Read More
* Our cabin attendant Mathew Lobo was always very happy and friendly and a great asset to the ship. * Our dining room waiters Inyoman Udiana Yasa & Andyson Anthony Manaji were always friendly & helpful with the menu and also both are a great asset to the ship * The meals in the dining room were average, a bit small in size and tasteless * The food in the buffet was a bit ordinary * We found it hard to speak to the Front Desk staff we are Australian, and they had trouble understanding us and we sure had trouble understanding them, not very helpful. * The entertainment at night time were very good. * The staff in the casino Florin & Danial were always very friendly, both are a great asset to the ship. ** We have been on MSC and found the Lirica a let down compared to our last cruise with MSC would not travel with MSC again. Been on 9 other cruise ships and Lirica would have to be the most disappointing Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise purely for the itinerary. MSC aren't our first choice for cruising, however most of the reviews were okay, so we booked the cruise. Check in went extremely smoothly with no queues and easy baggage drop off. Our ... Read More
We chose this cruise purely for the itinerary. MSC aren't our first choice for cruising, however most of the reviews were okay, so we booked the cruise. Check in went extremely smoothly with no queues and easy baggage drop off. Our suite was spacious and clean, though a little dated. Unfortunately our first bite to eat was from the burger bar on deck 11 which was on a slate bun and soggy chips. Further to that, dining was extremely hit and miss. We dined mostly at the dining room for breakfast and dinner and found some of the evening servings inedible and learnt to choose very carefully. All of the staff in the dining rooms and bars were fantastic and most helpful. Our dining review does not reflect in any way on the staff. Entertainment was fun and the shows were quite good. Overall we enjoyed the cruise a lot with our only issue was with the food. Read Less
11 Helpful Votes
Sail Date: January 2019
For my wife and me, this was our 22nd cruise and our first with MSC. Overall the cruise was quite enjoyable. Here are the details. THE SHIP Many of the ships we have been on could be described as “gaudy” in the Las Vegas sense. ... Read More
For my wife and me, this was our 22nd cruise and our first with MSC. Overall the cruise was quite enjoyable. Here are the details. THE SHIP Many of the ships we have been on could be described as “gaudy” in the Las Vegas sense. There’s nothing wrong with that, but we prefer a more understated look. This ship has a comfortable feel with pleasant décor. All parts of the ship were immaculately clean throughout the cruise. We were pretty impressed by the elevators. I think we never had to wait more than 30 seconds for an elevator to arrive, and they quickly took us to our desired floor. They are large enough to hold several passengers (maybe as many as ten). There are numerous lounges and entertainment areas, most of which had comfortable seating. The lounges were never more than half full when we were there (but we tend to go to sleep fairly early). ENTERTAINMENT I was surprised that there was a production show in the theatre every night (except for the last night, when there was no show). In general, they were pretty good. One night was classical music, another was opera, and others were shows with singing, dancing, acrobatics, magic, and more. We thought the dancers were wonderful, among the best we’ve seen on a cruise ship. The acrobats were also impressive. The theatre seats, though, were uncomfortable. We sat in a different part of the theatre each night to try the seats, but it was hard to get comfortable. The seats tend to slope downwards which I found to be uncomfortable. We are enthusiastic trivia players on cruise ships, and this was handled well on this ship. They were all “video trivia” which involved showing pictures on a screen. That’s helpful in an environment where many different languages are spoken. The trivia hostess was impressive in her ability to communicate easily with participants in seven or eight languages. There were only a few opportunities to play trivia during the cruise, though. We wish there were more activities available on the ship. FOOD In general, we chose to eat at the buffet for both breakfast and lunch. We ate in the dining room in the evening for the first part of the cruise but ended up switching to the buffet for the last several evenings. The food in the dining room was fine, and tasted good, but wasn’t very impressive. On formal nights, you could only have lobster, steak or other specialties if you ordered them in advance and paid a fee. Speaking of the formal nights, I didn’t notice anyone in formal wear. A few men were wearing coat and tie, but most were dressed fairly casually. There are multiple dining rooms, so perhaps people were dressier elsewhere. In any case, we prefer casual dining, so this style was fine with us. Our favorite meal each day, and one we looked forward to, was the lunch buffet. There were numerous choices and most things were quite satisfactory. We enjoy Indian food and there were two Indian dishes at lunch each day. This was a cruise through the Middle East, but we didn’t really notice much effort to serve the food of that area. The desserts were pretty disappointing in quality. For us, that just meant that it was easier for us to stick to a healthier diet. For breakfast at the buffet, I should mention that you should get there early if you want a seat. We usually ate between 7:30 and 8:00 so there was no problem. Any later and you might need to take your food to the pool area or to your room. It’s also possible to have breakfast in one of the dining rooms. An advantage is that they serve made-to-order omelets there. We tried it on the first day but had a bad experience with rude and inattentive waitstaff, so we ate in the buffet at breakfast for the rest of the cruise. Some of our friends ate in the dining room each morning and enjoyed it. You don’t need to worry about finding a table there. CABIN We had an interior cabin and it was SMALL. However, surprisingly, there was a huge amount of storage space. There were shelves everywhere, even behind the huge vanity mirror. There were plenty of mirrors: the vanity mirror, a mirror covering the wall behind the bed, a full-length mirror, and the mirror in the bathroom. You can see yourself no matter which direction you face! I know that cruise cabins generally have small showers, but I’ve never seen one THIS small. The shower curtain clung to my body as I was trying to wash myself. If I were any larger, I might not have been able to fit. The shower provided a strong stream, but the temperature wasn’t steady—getting a bit cooler then a bit warmer. The towels were large and fluffy. The bed was quite comfortable, and the room had a stocked minibar. Our room steward Romi did a great job keeping the room clean and comfortable. OTHER The embarkation process was fast and efficient. It didn’t take long to get onto the ship. We had to tender ashore for one port and the process for that was also handled well. The internet was fairly slow, as it is on most ships, but they charge by data flow and not by the minute. That’s much better because you aren’t charged while waiting for a response from a webpage. The cost for internet is reasonable. We choose our cruises based primary on the itinerary, and then on cost and quality factors. This was our first time to visit the Middle East and we feel that the itinerary gave us a good introduction to the area. MSC did a good job for us and we greatly enjoyed this cruise. Read Less
11 Helpful Votes
Sail Date: December 2018
I am going to try to explain my experience as well as I can because my english is not excellent. We chose this cruise because of the lenght and the country visited. My son and Husband wantd to know Dubai and Abu dhabi, and I wanted to ... Read More
I am going to try to explain my experience as well as I can because my english is not excellent. We chose this cruise because of the lenght and the country visited. My son and Husband wantd to know Dubai and Abu dhabi, and I wanted to visit India. We normally do a cruise per year, and we promissed not to do anymore cruises with italian companies, but we had no choices. Our expectastions were not high and we made our mind that the most important for us woud be the countries. We also booked an inside room as our opinion is to save money for other activities. talking about savings.... when you buy a cruise I am sure sometime you get offered some packages for drinks. We normaly never buy them as we do not drink that much. We nearly got it for this cruise thinking that it was a 15 days cruise and it might be worth to get a package. NO. THE DIFFERENCE IS TERRIBLE. With a package we were asked for about 400 euros by adults + 200 euros per kid. That makes about 1.000 euros. and there is a condition that says that you can only have drinks that cost under 6euros in the menu. let say for exemple you want to have a cup of wine, but that wine cost 10 euros on the menu.... well.... it wont be included in your package. we paid for drinks an average of 30 euros per day for all of us! Teas , coffee and water are offered for free 24h. When the boat stops in a country you spend whole day out. every dinner we had our bottle of wine + water.... we saved more than 50% on the package price!!!!! Coming back to our experience, it was extremely disappointing in general. The first table we got in the dinning room was a very small table for 2 against a wall with a big column where we were supposed to sit 3. we had no choice than having dinner there that night as we would change table the day after. on that 1st night, some wines were already sold out from the menu. the table was awfully dressed, different size of cups, some mini plates for olive oil that we are still waiting to get, knives missing, some tables with plates for breads, dirty napkin... than the food arrived.... OH DEAR! what a shame! no presentation at all, portions extra minis, no taste... awfull! I have ordered some steamed salmon.... It was as dry as a shoe sole! size of the loin: 7x2cm. We thought it was the first night, so we gave the kitchen another oportunity to surprise us. Next morning: breakfast.... not that bad for the 1st breakfast. but.... it has been THE SAME BREAKFAST, WITH EXACTELY THE SAME FOOD offer during the 15 days of cruise! well.... let see what happened on the 24th of December. Christmas night. we ordered some scallops.... guess what..... 1,5cm diameter each.... and guess how many units??? 3!!!!!!!!!!!!!!! wououuuwwwwwwwwwwww!!!!!!!!!!!!!!!!!!!!! than we ordered some lobster tail. guess what...... 5cm long by 1,5cm.... my husband ordered the "Selection of international" Cheese.....yes sure, cheese were international : GOUDA. and yes it was a selection of different gouda.... but it was exactely the SAME GOUDA WE HAD DURING 15 DAYS FOR BREAKFAST! but we were lucky as instead of sliced it came cut in smal cubes. wouwwwwwwwwwwwwwwwww!!!!!!!!!!!!!!!!!!!!!!! Finally the dessert: Pannetone (italian cake). we found strange our waiter asked us if we would like some chocolate sauce on the top of it. we finally understood why.... if you dont have the sauce you choke on! Mediterranean dinner.... we thought... good... we might have something nice. my son ordered some Gazpacho (tipical cold tomato soup from Spain). have you ever seen a soup you can eat with a fourk? IN MSC Lirica YES! (check picture). It was also soooooo spicy and hot that we could not even eat half. I have ordered some "bouillabaisse" which is a tipical french fish and sea food.... just awful as it was seemd to be done from those powder you just have to add oh water on the top.... My other picture is supposed to be a "tarte tatin". It was simply a roasted apple with some cream. Please, appreciate the decoration of the plate. It is work of art!!!!! I took a picture of the "Apple French Mille feuille". If you cant find it, it is absolutly normal as instead of the "mille feuille" I got something similar to a "yellow jelly". We all tried it, it was terrible. By the way.... the new year buffet was absolutely pathetic. poor. no qulity food. and..... THE SAME GOUDA WE HAD FOR BREAKFAST!!!! wouwwwwwwwwww!!!!!!!!!!!!!!!!!!!!! Lets move forward from the food.... teen club and it´s team. I have never meat someone so unfriendly. The tean club was sometimes closing before time because the girl responsible of the activities was "tired". she was super anthipatic and not nice at all. shows were not that nice either. bored. Waiters work in hard conditions in the dinning room.There is actually NO SPACE for them to walk around the tables. Service is slow. We were lucky to have a good waiter. He was actually the only person we gave tips in the boat. Oh... by the way..... the tips.... as you might know, some cruise companies charge you the tips directly onto your account and the payment is mandatory. In MSC it is charged onto your bill thatyou pay at the end of the cuise. the good thing is that you can ask NOT TO PAY the tips. Bear in mind also that everytime you buy sometjing on the shipt you are charged 15% for SERVICE CHARGES. we have decided not to pay tips and we personally gave to people who really deserved it (our waiter, his second, and our room maid). in general we found people rude, sometime unhelpful. I cannot talk about the excursions as we did not use them. We organise our own excursions and we discover much more options by ourselves. the only thing I can tell, is that the prices of excursions on the boat are abusives. We could have taken more pictures during the cruise as the dinners were really "funny" every day, but we didi not want to spend more time with this issue. Never again with MSC! Read Less
5 Helpful Votes
Sail Date: December 2018
We decided on this cruise as we did a similar itinerary last Xmas & new year with Celebrity. Don’t know where to start with MSC Lirica. Food in the dinning room was inedible. Every item ordered was either too tough, burnt or ... Read More
We decided on this cruise as we did a similar itinerary last Xmas & new year with Celebrity. Don’t know where to start with MSC Lirica. Food in the dinning room was inedible. Every item ordered was either too tough, burnt or not what was on menu. My husband and I decided to sit at a table of eight. Guests were trying to eat meat then spitting it out as they could not chew it. Veal in breadcrumbs was burnt & tough. Beef was so tough you could cut it with your knife. Lasagne was slices of pasta with a white sauce and sprinkled with spring onions. Not being a desert fan I ordered cheese. 2 small pieces of cheese with 3 grapes & a dried apricot. When I asked for the biscuits to go with my cheese was given a bread stick. Food in buffet was awful. Dried up meat etc Waiters wiping food left on tables on to floor. Watched the waiter walking round food that was dropped by guests. Pizza station had pepperoni pizza. Full pizza cut into 12 pieces with three pieces of pepperoni between the 12 slices. We asked to see the food and beverage manager who met up with 15 of the guests from all over the world. Each person representing their family. We all gave our concerns about the quality & standard of the food on the ship. He didn’t seem interested. No apology or no change in food. He did say he had compliments on the food. Don’t know who was feeding these guests as it was defiantly not the same chefs who prepared our food. We asked him to take a walk round the dinning room that night and ask guests their opinion on the food as everyone you spoke with were complaining. He didn’t appear on any of the nights. We were all getting off the ship in port to get something to eat. Ship was not very clean. Toilets were filthy with feusus over bowl, Wet floors and no hand wash. Lamps in our stateroom were thick with dust. Only thing good about the ship was the staff. Very friendly and efficient. So if your thinking of going on MSC LIRICA DONT WASTE YOUR MONEY Read Less
4 Helpful Votes
Sail Date: December 2018
The cruise itinerary was great but after that the experience goes downhill, except for our cabin steward who was outstanding. The food was pretty awful, the front desk service worse. The quality of the food was not equal to all other ... Read More
The cruise itinerary was great but after that the experience goes downhill, except for our cabin steward who was outstanding. The food was pretty awful, the front desk service worse. The quality of the food was not equal to all other cruise lines we have sailed on...Holland America, RC, Celebrity, Carnival and Norwegian. Very few choices, limited fresh greens, veggies cooked in butter and salted, limited fruit. It was very hard to believe there was no decaf coffee and no green tea. The entertainment was good the first couple of nights but then was repeated evernight there after. The singing was good and the costumes were well done. Every evening at dinner and throughout the day there were over head announcements selling services and merchandise in the stores and that was annoying. The hand sanitizer dispensers were frequently empty which was very concerning. Very little education about the ports of call since this would be difficult in 6 different languages. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise due to the amount of new boxes we were able to tick ✅ Although we’ve spent time in Dubai before this offered overnight stays in Oman and other unusual destinations. The ship has had a fairly recent refurb ... Read More
We chose this cruise due to the amount of new boxes we were able to tick ✅ Although we’ve spent time in Dubai before this offered overnight stays in Oman and other unusual destinations. The ship has had a fairly recent refurb and the cabins were very compact but very well planned and practical. This is our tenth cruise and we rated it in our top three. We had a couple of slight problems on checking in to the cruise terminal when a staff member caused queue chaos by lifting a barrier and our key card didn’t have a code for the Drinks package we had pre paid but after I had raised our concerns with the Guest Relations Manager we all felt he had addressed our complaints appropriately and it didn’t spoil our trip. Although mostly French and Italians on board there was a great atmosphere and I have to say the animation team worked very hard to achieve the fun atmosphere on board. Plenty of bars with a great variety of drink options and it was good to see branded soft drinks available in cans as opposed to watered down pump alternatives, this was a big bonus for us. There was a great choice of quality wines too and I can highly recommend the drinks package. Bar staff in the Lord Nelson worked really hard and Helda from Indonesia kept our drink orders coming smoothly and speedily, she was great. Food was good in the buffet with lots of choices and great in the restaurant for evening meals although we only went 3 times. All in all I would recommend this ship as a good all rounder but we (a party of 4) especially rated the size of the ship as it wasn’t too big (we were on the Royal Caribbean Quantum of the Seas earlier this year and it’s too big and too commercial) wasn’t too small but just right and we’ve all decided to do the same trip again the same time of year if it’s on offer which is something we’ve never done before so that in itself is high praise indeed, well done MSC! Read Less
3 Helpful Votes
Sail Date: December 2018
We like MSC because of the wide range of people from different countries. On our trip to the UAE this December, we would say that this has been one of our best cruises. I had read numerous reviews of MSC Lirica and had low expectations. ... Read More
We like MSC because of the wide range of people from different countries. On our trip to the UAE this December, we would say that this has been one of our best cruises. I had read numerous reviews of MSC Lirica and had low expectations. Flying with Emirates was exceptional, the service and attitude of staff was excellent. Arrival into Dubai International airport was quick and efficient , no issues with immigration . Transport to port no issues. Embarkation was not as quick as we would have liked, but once onboard had a nice buffet lunch. Downsize was waiting for our luggage to arrive, thankfully it was an informal night. But it would have been nice to have been able to change out of our travelling clothes. I had pre booked all our excursions as the info received advised on receiving a 20% discount from onboard pricing. However, all trips were in Euro and seemed cheaper that what I had originally paid and they were offering discounts for booking more than one trip. However, the excursions out were value for money as we learned about culture and traditions etc. The ship was the cleanest that we have travelled on. One criticism was the hand cleanliness machines sometimes did not work and no one was really advising customers to use them. Food and drinks: We had 1st sitting, our table companions were really nice and we all enjoyed each others company. We only ate in the restaurant in the evening. The portions were not oversized and generally of high standard. If we still felt hungry, then we would go to the buffet and / or the pizza on deck 11. And for those still hungry nibbles from midnight to 2 am . Regarding drinks, I only booked two packages, both per cabin, not per person. Firstly was the coffee package: 15 cups of high quality coffee, and frozen coffee , teas and hot chocolate and secondly the 4 wines and 7 litres of water. I did not realise that we were allocated free water , so that was a bit of a waste. Having the choice again I would not book this package as the wine and choice was limited, the best two wines were an Italian rose and an Italian Merlot )Canti), the French wine was not so good. Other than that there were nightly offers on cocktails which made them good value. We thought that the entertainment in the Broadway Theatre was to a high standard, each show seemed to get better and better. If one wished to go to other decks to listen to other types of music one had plenty of choices. We did not participate in on the onboard activities as we were out on excursions and chose to relax once back on board. Service: The waiters and domestic staff were mainly from Indonesia, and India. Their service was exceptional. Nothing to complain about at all. Our cabin steward was Rias from Indonesia, she was excellent, we had clean towels twice per day. The cabin was bigger than our bedroom at home so for us it was a pleasant luxury. Ports and Excursions. This was a first time visit to the Emirates, most of the ports provided a free shuttle bus out of the port as pedestrians were not allowed to walk through. The alternative was to go on a MSC shuttle for a fee, which took you into the centre of the city. AS previously mention we found the excursion good value. If travelling in a group of 3 or 4 then one could negotiate good deals with the taxi drivers. Our favorite port of call was Doha in Qatar and would be the one place we would return to. The city is spotless. There were a few disabled people travelling and their needs were well catered for. It is noted that people become tired of hearing the seven languages when announcements are being made. However with such a diverse range of people travelling I think MSC should be applauded for this. As they cater for all languages. Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this cruise for the itinerary and the price. What we have come to realize is that what comes with lower cost is terrible customer service. Basically, when you have an issue that needs to be addressed, they really don’t care. I ... Read More
We chose this cruise for the itinerary and the price. What we have come to realize is that what comes with lower cost is terrible customer service. Basically, when you have an issue that needs to be addressed, they really don’t care. I have to say the cabin stuard and dinning staff were excellent, as well as Bruno, the buffet manager. But to the rest, we felt like we were an inconvenience, including the customer service desk, which is an oxymoron. They even tried to convince us that it’s normal for the toilet not to flush. Maybe she assumed this was our first cruise and wouldn’t know any better. They promised to have someone look into it but never did. So it was basically press the button 5 or 6 times and pray. The food varied from day to day; sometimes ok, other times not really. The itinerary is awesome and Oman is easily the best stop. Make sure to explore here as much as possible. We rented an SUV and stayed ashore overnight and were so glad we did. Do not miss driving up Wadi Arbaeen starting from Dibab. Read Less
MSC Lirica Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 3.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.3
Family 3.0 3.3
Shore Excursion 3.0 3.2
Enrichment 3.0 2.8
Service 4.0 3.5
Value For Money 4.0 3.4
Rates 3.0 3.8

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