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29 Helpful Votes
Sail Date: April 2016
Having previously cruised on the Queen Victoria and the Queen Elizabeth in 2013, I thought that I would 'complete the set' by joining the QM2 on the final leg of her 2016 World Cruise from Dubai to Southampton. How things ... Read More
Having previously cruised on the Queen Victoria and the Queen Elizabeth in 2013, I thought that I would 'complete the set' by joining the QM2 on the final leg of her 2016 World Cruise from Dubai to Southampton. How things have deteriorated in 3 years! My 2013 experience of Cunard was excellent service from friendly staff in all areas and excellent food - even during a Force 10 gale. Not so on the QM2. I had to find my own way to my cabin - it was a cabin, not a stateroom - on deck 11. My case arrived 5 hours later. Bathrobes are no longer standard - you have to request one. Pillows are no longer feather filled - lumpy man made fibre. Britannia Restaurant night one - menu thrown at me whilst slopping water into a glass and then demanding 'Had I chosen?' The food served was awful - I had only a starter and main - the starter was a couple of prawns in Marie-Rose sauce followed by a fillet of Baramundi that had given it's life in vain. It was so overcooked that I could have re-soled my shoe with it. I asked if I could have a drink with my meal and was told that the Sommelier was the only one that could take drink orders - he arrived half way through the main course. Night 2 in the Restaurant was no better, in fact, worse as the Sommelier did not even turn up. By now, the ship was in the grip of Norovirus and the Captain took great delight in making announcements including words such as vomiting and diarreah during lunch or dinner and I took the remainder of my meals in the Self Service Canteen on deck 7, where the food was unappealing and the staff were surly to rude. I stuck to pasta, cooked to order, toast and bananas. Cunard failed to control the Norovirus - if one person in a double occupied cabin was showing symptoms, they were confined but the other person was allowed to roam the ship at will, infecting anyone and everyone! We were denied access to the port of Dohar and we were also denied access to Jordanian Territorial Waters, meaning that Aqaba and Petra were off the list. This was my 15th cruise in 4 years and I chose to leave the ship in Cyprus, 10 days into the cruise, because I was so disappointed by every single aspect of the cruise. Something that I have never, ever considered before. The Carnival Cuts are apparent in every area of the ship - although I should qualify that because so many areas of the ship were restricted to 'normal' passengers and reserved only for World Class, Britannia Club, Queens Grill etc. passengers - perhaps the cuts are less evident there. Never again. Read Less
1 Helpful Vote
Sail Date: May 2015
This cruise left a lot to be desired. This ship has not aged well nor has the refurbishment been a success. There was old carpet on the floors, there were strange smells throughout the ship, and more than one passenger had plumbing ... Read More
This cruise left a lot to be desired. This ship has not aged well nor has the refurbishment been a success. There was old carpet on the floors, there were strange smells throughout the ship, and more than one passenger had plumbing problems. It is time for a complete overhaul or the junk heap. My room was on the second floor and I could hear the rattles and coughing of what I guess were the engines. The Captain was an outgoing and engaging man, the fool was excellent, and my room steward was wonderful. But my carpet was old and it was hard to open the closet door if you wanted to go in the bathroom. One day my faucet spewed some brown stuff and would not stop until I called guest services. After that I was afraid to rinse my mouth from that faucet. I had come to this ship from the Quantum and this was a drastic change but that does not excuse RCL's commitment to excellence. I was totally disappointed. Read Less
3 Helpful Votes
Sail Date: April 2015
This was the first time we had travelled with P&O although we have done numerous cruises with Cunard, Royal Caribbean et cetera. We had of course read reviews before boarding and noted that there had been a number of previous negative ... Read More
This was the first time we had travelled with P&O although we have done numerous cruises with Cunard, Royal Caribbean et cetera. We had of course read reviews before boarding and noted that there had been a number of previous negative remarks, some of them quite caustic. We were initially surprised at quite how overwhelmingly British are P&O ships. Prices are in sterling and generally lower than on ships with dollar pricing. There is also a refreshing absence of having to pay a 15% tip for every drink. Food has the emphasis on “British traditional”, with plentiful supplies of sausage, black pudding and several varieties of tea. On one occasion the “dish of the day” was cottage pie although more exotic dishes were also available. As we left one port ‘Jerusalem’ was belted out lustily by the passengers from the deck to the puzzlement of the locals. The passengers were also mainly British and, as befits a lengthy world cruise for those with time to spare, elderly. There had been reports of passengers being ill, but of course the same bunch of folk at home would have had illness problems as well. The ‘Arcadia’ cough episode seemed to be over. The crew were uniformly attentive, friendly, and cheerful. As is our practice, we quickly found out the names of the important people (cabin steward, table waiters, bar waiter et cetera) and established cordial relations. We felt that the standard and variety of the food in the main restaurant was slightly below that of other lines, although we heard extremely satisfied comments from fellow diners concerning the speciality restaurants. In the self-service ‘Belvedere’ breakfast was top class, lunch and dinner rather limited in choice. Puds were great and there was always a selection of cheese including Stilton (try getting that on a US ship). We never went hungry. We found the ship bright and airy with pale colours everywhere contributing to the atmosphere. There were minor problems in our cabin including the air conditioning although these were fixed promptly. There were some scuffs and scratches which indicated that a “wash and brush up” would be a good idea quite soon; we think this may be occurring in the autumn. Bars presented Brit-flavoured entertainment (pub torch singers, karaoke and so on) of a professional standard. We only attended one show – a Queen tribute – which had us (and everyone else) singing along. Our favourite bar was the Crow’s Nest – high up with superb views and entertainment that leaned towards classical. We agreed we really didn’t ‘get’ a lot of the critical comments. Okay if you’re poorly you are not going to have great time (although we didn’t need them ourselves we heard good reports of the medical service). I have yet to meet a rude crew member on any cruise line. So I’m sorry if people didn’y have a good time – we did. We will ‘do’ P&O again. Read Less

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