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16 Helpful Votes
Sail Date: April 2019
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were ... Read More
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip. The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours. Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table. Keep in mind that this was all on the first day. The next day we were moved to a new table, which thankfully was better placed and staffed. Cornwall and Nery were lovely—at least they were more interactive and even gave us a few riddles to solve (as a side-note, our stateroom attendant was also quite good. We do not recall her name, but our room number was 7678. A minor bright spot for our trip). Turning back to the dining experience though, there still wasn't any Disney magic to be found. Other wait staff was doing magic tricks for their tables, or folding the kids menus into special shapes or bringing the kids extra napkins folded like flowers or hats. Ours really did nothing extra for us, and while Dan came by to check on us from night to night, it was clear he was doing so not out of a genuine wish to make our experience memorable, but rather to cover himself for the first-night debacle. The 7 nights of entertainment was also extremely disappointing. It had two decent shows with Disney characters etc., and the ventriloquist, Taylor Mason, was great! However, there was also a guitar player whose act seemed to be nothing more than taking requests for older songs from the audience and a talented but extremely boring guitar player. There were also sticks and boards players who were entertaining, but far from headliner quality. The "broadway" night was a man who sang to the crowd for an hour. My daughter fell asleep, my husband and son left after half an hour. That was NOT magical, it was boring, we can listen to CD's at home. We thought there would be at least some dancing in the background or something. The juggler/comedian who performed was quite good, but he was not a headliner, you had him in one of the small rooms, where he couldn't even do certain juggling acts due to the low ceiling. So while there were a few good shows, some of the nights were a complete waste of time. I was told that the entertainment on a Disney Cruise was incredible. That is simply not the case. As for the late-night adult entertainment - Chris was incredible. He made any and all activities fun. But he disappeared after night three of the cruise. The other nights they had mini shows that were mostly boring. The Broadway guy sang—again. The guitar guy sang—again (and did the same show of, “no I don't do that type of music,” and then would play some music that we wanted to play. Really no creativity whatsoever. The juggler/magician once again did a nice show. And the violinist in the champagne lounge was lovely. We did some trivia games (they were okay at best), we did the character drawings (the teachers seemed to be reading off a paper and not very trained). We did the carrot and potato race twice, which was a decent activity. We did the magic show (the kids loved it, but then the magician performed 2 more times, the exact same show). Just like the juggler, one act on repeat. Same with sticks and boards side show, same as stage show. I already talked about the wait staff, the food for the kids was fine, but the food for the adults was nothing special and actually blown away by the food on Norwegian cruise lines. Another disappointment was of course Castaway Cay – the ship tried to dock 3 times and couldn't. We of course understand safety and we appreciate the effort to dock at the island. But this is a significant part of a Disney Caribbean Cruise. How is it that you don't have an alternative plan to get people on the island if currents are strong and wind are high? But more importantly, if you don’t have a plan, where are the plans to make the extra day at sea even somewhat memorable? The plans appeared to be nothing more than a couple of trivia games, another potato race, and a sticks and boards workshop that were thrown together at the last minute. How does that possibly compare a day on a private island with white sands, snorkeling, bike riding, and water slides? Our kids were literally in tears, and yet I couldn’t even begin to lie to them and say that the activities during the day at sea somehow made up for it. Interestingly, the Castaway Cay activities were never removed from the on-board Disney Cruise app (that the staff recommended continuously), despite attempting to refresh the app so that those activities would disappear. Therefore, while we were sitting on the ship that day, whenever we would look at the app we would still have to see the fun activities we were missing. It was a brutal blow to my kids to have to see these activities, but then be informed that those were the ones from the island, and therefore not available. Turning to the Kids Club--you are Disney and the cruise is supposed to be an amazing experience for the children. How is it possible that this was run so poorly? Our kids are seven and nine years old. You had a few sporty activities for the 9-year-old age group in the club rooms. But it was basically LORD OF THE FLIES in there. The counselors did not run the games well, and the games were not fun because they would turn into chaos within just a few minutes. Why would you not organize activities where the counselors lead them on different activities on the boat, such as basketball, or dodge ball? Or at least keep the games organized so the kids can have fun and not be fighting over the rules? Absolutely unacceptable. People had to sign up for the soap race car event early. My son missed this since (like the dinner crew) it wasn't really announced (you had to look for it). My daughter did some cooking, volcano building, and slime making, and she traced a few Disney pictures. These were all fine, but these are the most memorable activities over a 7-day cruise? Meanwhile, our son played video games almost the entire time he was in there. To be clear, my son was on a Disney Cruise, and yet when he was in the Disney Kids Club he was left on his own to play video games. I even saw one of the counselors meanly grab a kid by the arm and push him back because the child was trying to ask a question while I was talking to the counselor. Luckily another counselor came over and took the kids away but if that was my kid, I would have been furious. Given the lack of interaction in the kids club, neither one of my children really met anyone that they now consider a friend. Not surprising when there are about a dozen iPads and 10 other video game screens. Where are the camp counselors getting the kids together and playing name games and other interactive silly games that get kids laughing and making memories? They were usually standing together talking, or just leaning against a wall. Or standing out in front of the hallway directing people in. Not learning kids’ names, not teaching them songs, or how to draw, or playing board games with them, or running other games (there are books and books of games to play as Ice Breakers that kids that age love). After a week the counselors did not even KNOW who my kids where. I would go looking for them and they would have no advice for me, they could only look on the map at their little dot. The kids were literally just blinking GPS spots in their minds. In short, we choose a Disney Cruise, and paid a significant premium, for the Kids Club, the Disney shows, and overall Disney Magic. The other parts of a cruise you can get on any ship. Our decision seems to have turned out horribly. Again, how could our kids spend seven days with Disney counselors and come out not knowing one name, or one story, or one funny joke that was taught to them? This is completely unacceptable. Not having any game plan for a day at sea if Castaway Cay does not work out is similarly unacceptable. And the entertainment/shows were also disappointing. We did our best to try everything and find the Disney magic, but everything was far below what was expected. We took time off of work, flew out from California, and our kids missed school. We sacrificed a lot for this supposedly amazing experience. We could have had a better experience on a 4-day cruise out of Long Beach and still had 5 more days (and thousands of extra dollars) to do something else spectacular. Read Less
1 Helpful Vote
Sail Date: March 2019
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining ... Read More
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining food was superb- many options on the menu! -Our servers in main dining were wonderful- best I’ve ever had on a cruise. They were personable, and very efficient. -Our inside cabin was very comfortable and clean. -Entertainment is high quality. The main stage shows are of a high caliber with Frozen the musical stage show being a highlight. - We enjoyed all the adult entertainment options on the ship! We liked trivia, bingo, crafts, adult only game shows, adult only pool area and the adult only restaurant, Palo. Cruise entertainment staff were very upbeat and personable! - Ports of call were Cabo and Ensenada. -In Cabo we took an excursion to the Breathless all inclusive resort! It was gorgeous and staff were wonderful. -Port of Ensenada we took a wine tasting tour that was fabulous! We LOVED our guide and the countryside was beautiful. This was an amazing cruise and you cannot beat the Disney experience. I have previously sailed on Holland America and Disney beats out Holland in the service and entertainment categories! Read Less
1 Helpful Vote
Sail Date: March 2019
This was our second sailing on the Fantasy and we loved it both times. Sailed with husband and boys ages 8 and almost 3. Positives - entertainment (live music, activities and shows, esp. Wishes and Believe), staff, service, kids rooms ... Read More
This was our second sailing on the Fantasy and we loved it both times. Sailed with husband and boys ages 8 and almost 3. Positives - entertainment (live music, activities and shows, esp. Wishes and Believe), staff, service, kids rooms (Its Small World and Oceaneer's Club/Lab) and port adventures. When we docked in Tortola we took the ferry to Virgin Gorda and did the baths/caves .. my 8 year-old loved it. We also enjoyed the Kon Tiki boat ride on St Thomas. Negatives - the food. I think this was the worst cruise ship food I have ever had, and I have been on around 20 cruises across all lines. Also seemed worse than our prior trip on the Fantasy in 2017. Although my kids didn't notice! Also, I encountered 2 staff members with bad attitude (one at Port Adventures desk and one at Book your Next Cruise desk) - still a significant minority, but also a first for Disney. We noticed some enhancements after the dry dock so that was nice too. However, perfect cruise for our boys ages 3 and 8. Read Less
1 Helpful Vote
Sail Date: March 2019
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and ... Read More
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and sprayed water from neck, missing caulking to messy over caulked area's and the noise, you could not get away from it on the 8th deck, do not book an stateroom with a connecting door and stay away from deck 8. Chair dragging, running, jumping quiet about 0100hrs. The ship is showing her age, deck 4 very narrow for running track. Dining same as the Dream class yet no one dressed for dinner on this ship but a handful of us. Minimum activities, everything everywhere trivia! Our stateroom host was on his phone almost always, left trash bins ajar never refilled soap, had to ask for it and shampoo etc. He smiled and always apologized, just off putting & we are neat freaks so he never had much to do. The movie theater had zero leg room, it was very uncomfortable if you are over 5'6". The sail away party was awful, I can go hear a DJ anywhere, if you have a choice skip this one. (Unless you enjoy really small elevators packed with people and stairs that are so narrow they are hard to navigate especially when there are children running up & down them with no parents in sight. No Magic on the Magic in our opinion, pretty bad when you are Okay with disembarkation day! Read Less
2 Helpful Votes
Sail Date: March 2019
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and ... Read More
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and was surprised at all the negative ones. I really think some of the negative reviews are coming from people who are used to other cruise lines and don't do Disney parks. For those not used to having to get to things early and wait in order to get good seats or see characters (much like rope drop at the parks), this cruise is going to seem super stressful. For those of us who are park pros, it's just another Disney day! I saw a lot of bad reviews of the food, but we found the food to be quite good every night! They are serving 3000 people, so I didn't expect five-star dining.... but truly, it was delicious! My 15-year-old son had one meal he claimed was the best thing he had ever eaten. Cabanas was a pretty typical buffet, but we all enjoyed it. The kids of course all loved the soft-serve ice cream on demand. We had adjoining staterooms and it was great. Having the verandah was completely worth the little bit extra we paid for it! We hung up as much as we could to save drawer space. I would suggest bringing a hanging bag for your toiletries. That helped a ton in the small bathroom. The shower//tub is VERY small and I spent much of the cruise pondering how 6-foot-tall men deal with it. Every employee we encountered seemed happy and were very polite and helpful. Our servers, Radu and Juan were wonderful, as was our stateroom host, Goodluck. We tipped them all extra. We did not tip the head waiter extra above the standard tip just because we only saw him a couple of times. The shows were amazing. Believe and Beauty and the Beast wowed our three boys! We missed the Golden Mickeys the first night because we were all exhausted. Spent the rest of the cruise regretting that decision because everyone raved about it. The pool was as expected. Small and crowded. We had been warned and we know pools are cruise ships are notoriously small. The kids rode the Aquaduck a couple times right when we boarded and several times on Nassau day since we did not leave the ship that day. They enjoyed it! Castaway Cay was amazing and lived up to every expectation and everything we had heard about it. LOVED the constant hand wipe distribution at the restaurants and buffets. The ship was immaculately clean. We discovered trivia on Day 3 and had such a blast. We wished we had hit those earlier! Here are our criticisms: 1) We bought the popcorn buckets after the second night because our kids always wanted popcorn. But seriously. The popcorn should NOT be extra for as much as you're paying for this cruise. 2) The food at Castaway Cay was by far the worst food we had the entire trip. It was definitely not up to par. 3) The age range for The Oceannear's Club it WAY too big. Our almost 9-year-old and 11-year-old were both bored and never went back after the first day. They said there were lines for everything. I feel like they need like a 3-6 and then maybe 7-11 grouping? Our 15-year-old enjoyed the little bit of time he spent at Edge, which wasn't a ton. Read Less
2 Helpful Votes
Sail Date: July 2018
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however ... Read More
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however it isn’t easy to have a large pool onboard a cruise ship there are also adult exclusive pools and a pool for teen club vibe (14-17) Ship is easy to navigate with maps all around and staff are friendly the ship has a fun mini golf course and basketball court. The 3 times I’ve been on the cruise my son has been able to go to all 3 clubs oceaners lab (3-12) edge (11-14) vibe (14-17) the oceaners lab is very large and great for kids as there is always activity’s on this also goes with edge and vibe. Edge is fairly small however is my sons favourite out of the 3 and every time has been extremely sad to leave his new friends. The activities range from sports deck fun to trivia challenges and video game challenges and much more. We have never made him go to the clubs yet he has chose to he would wake up have breakfast with us ( which the breakfast is a large buffet) then go to the youth club until dinner have his dinner then go back till the club closed. The waterslide the aqueduct is also a must do. There is a rotational dining plan where you change restaurants every night and cycle between the 3 and your servers rotate with you. And one restaurant even allows you to draw a character and have it animated the food quality is great with bread service,starter, salad/soup, main course, dessert. not to mention the adult only restaurants you can go to. There is also an option to share your table with another family at first this may see odd however I would fully recommend as the look at of you have children there gender there age etc and match you up with a family like so you child will instantly have a friend. You can also get food like pizza and ice cream and soda during the day for no fee The whole ship is in Christine condition as everynight and whenever the boat docks workers are always jetwashing painting or doing maintenance There is also a range of activities for adults including Karaoke music quizzes game shoes etc and like there is plenty for kids to do there is also plenty adult exclusive areas all over the ship Overall an amazing vacation and would recommend to anyone thinking about booking with or without kids Read Less
1 Helpful Vote
Sail Date: April 2018
This cruise is my fourth; having done one with Holland America, one with Carnival, and one with Norwegian. We took this cruise because our son (4 years old) is obsessed with Marvel and we thought this would be a great Disney opportunity ... Read More
This cruise is my fourth; having done one with Holland America, one with Carnival, and one with Norwegian. We took this cruise because our son (4 years old) is obsessed with Marvel and we thought this would be a great Disney opportunity for him. The dining was fine. The buffet was no different than any other cruise, and we actually enjoyed the sit down dinners. We were initially turned off when we received the 2nd seating (8:15), however we luckily got changed to first seating (6:00). The room was ok. It was smaller than the verandah/mini suites we normally get, but we enjoyed it had a sliding deck door. The bathroom and shower however were terrible. They split them into two seperate rooms, making them extremely small and uncomfortable. We also had both flood on day 4 for no reason. Also, our room service was terrible. Now to the first reason I give this 2 stars at best: the kids. This ship is a floating animal farm, with parents who worry more about their midlife crisis bodies than disciplining their children. My 4 yr old had 12 year olds jumping over and pushing him in the 18 inch pool; all while mother dearest was fixing her bikini so the 18 year old would notice. I had 11 and 12 year olds pushing my son so they could see Dr. Strange. Which leads me to my second issue: the program. Disney did a terrible job tailoring the cruise for children. I'm sorry, but at a certain point you realize Santa isn't real. So I get irritated when I'm waiting 40 minutes, and missing other things, so my 4 year old can get a picture with CPT America because people in their 40s want pictures with him too. SERIOUSLY?!?! Are you going to hang that at work?! Disney needs to make time strictly for the kids. They also didn't taylor the events for kids with needs. My son is shy, but he wanted to do the Avengers Academy. The event was 'closed', meaning no adults. We stood there and tried to seek away, but he wanted us to stay since he felt uncomfortable with 11 to 14 yr olds siting on his hands and pushing him. Disney needs to segregate the children better or allow parents to stay. All in all, my son got his Marvel Day, after many hours complaining to the Captain, but we will never go again. Read Less
8 Helpful Votes
Sail Date: April 2018
This was our 8th cruise, and our 5th with Disney Cruise Line. We’re a family of four, with two daughters, ages 8 and 10. We booked our cruise, hotel, and Magical Express transfers with Dreams Unlimited, and handled the rest ourselves. ... Read More
This was our 8th cruise, and our 5th with Disney Cruise Line. We’re a family of four, with two daughters, ages 8 and 10. We booked our cruise, hotel, and Magical Express transfers with Dreams Unlimited, and handled the rest ourselves. This year, we wanted to continue our family tradition of taking a Disney cruise about once a year, but instead of taking a 7-day cruise, we decided to take a shorter cruise combined with some time visiting the amusement parks in Orlando. We had a few days at Universal Orlando (the Hard Rock Hotel for one night and a few nights at a rental house in Kissimmee), four nights on the Dream, and two nights at the Contemporary Resort. This review is really just about the cruise, but I mention our other plans because it made our transportation to and from the cruise interesting. We flew into Orlando for this trip. We had 5 large suitcases and 5 small bags for our 11-day trip, so we looked into transportation options with plenty of space. We ended up hiring a private SUV transport from Kissimmee to Port Canaveral. That was simple and comfortable, and the costs were on par with the other options we considered (Uber X, transport to the airport plus the Magical Express, a rental car plus parking, or a one-way car rental). Check-in at the cruise terminal was quick and efficient. We were sure to reserve a nice early boarding time well in advance. We arrived at the terminal 30 minutes before our assigned boarding time of 12:30, and we were on board by 12:45. I appreciate how they improved the kids’ club check-in this time. We were able to register our girls on-line and get their Magicbands right at the check-in desk. Gone are the hour-long lines just to get the Magicbands! They said our stateroom would be ready by 1, so we checked our big bags and just brought a couple of carry-on bags to lunch at Cabana’s. Our girls LOVE all of the selection at Cabana’s, so they were excited about lunch. After lunch, we went to see our room. Room 9590 is a Deluxe Family Oceanview with Verandah. We have always chosen this type of room because the size and layout work well for our family of 4. It’s located just aft of the midship elevators. The location is ideal for everything except laundry; the launderette is all the way forward. We really appreciate being close to all of the dining and shows with the midship-aft location. It’s also far enough below the pools that you don’t hear noise from above you while you’re in the room, but high enough that you can easily walk up to the pool deck. Another useful bit of information is that the room faces the beach at Castaway Cay, so it has great views that day. So far as the quality of the furnishings, everything was in excellent condition. I would choose the same room again. Next it was time to explore the ship, because this was our first trip on the Dream. We also wanted to scope out a location on deck to watch the SpaceX launch from Cape Canaveral at 4:30. We were disappointed to see that a huge Carnival ship was between us and Cape Canaveral, but fortunately, by going all the way back to the mini-golf course, we were able to see the launchpad and rocket set up and ready to go. There are several active launch pads at Cape Canaveral Air Force Base and the Kennedy Space Center, so the best viewing may vary by launchpad. You can identify the rocket with your naked eye if you have good vision and know what to look for. Spaceflightnow.com had a picture of the rocket on the pad from that morning, so that helped us figure out which one it was. Now that we knew where to go, we grabbed a Midship Detective Agency clue sheet and ran around doing that with the kids until safety drill time. Our meeting point for the safety drill at 4:00-4:20 was at the opposite end of the ship from our launch viewing point and several decks down, so we had to walk very fast and weave through crowds of people to get there by 4:30. We made it with about 1 minute to spare! There were probably 100 or more people on the mini golf course with the same idea as us, but the kids were able to wiggle up to the railing. Suddenly we saw a very bright orange flame, and the rocket lifted off to cheers! It flew straight up above us, and after about 30 seconds we clearly heard it rumbling. About 2 minutes after launch, it was too faint/distant to see. Pretty cool! SpaceX sometimes lands the boosters back at Cape Canaveral, but unfortunately they were not landing the booster that day. I’d love to see a rocket land someday too! We decided to chill in our room during the sail-away instead of going to the deck party. The deck party is great, but after days and days at amusement parks, we were ready for a bit of quiet. Next was dinner at Animator’s Palatte with Crush (so fun), and for dessert, the ridiculously huge Family Challenge ice cream sundae from Vanelope’s Sweets and Treats. It was delicious, but we only managed to eat about half of it before we surrendered. Finally, instead of the show, we decided to watch A Wrinkle In Time in 3D in the theater together. Day 2 was at Nassau. I have to say, other than the parliament building and a few very expensive shops, the area near the cruise ship docks is... sketchy. There were a lot of derelict buildings that were abandoned and literally falling apart. I can see why most people went on an excursion or stayed on board, rather than just walking around. Our choice was to spend the day at the Atlantis Resort. We met in the theater with several hundred other guests for our bus transfers to Atlantis. That whole process, including the bus ride, took a little over an hour. Atlantis itself is quite nice. We started off with the aquarium, which is on par with other good aquariums we’ve been to. It has some fun archeological theming too. The girls really just wanted to get outside to the water park, or we could have spent a couple of hours there. I would compare the Atlantis water park to Disney’s Blizzard Beach in terms of its size, number of attractions, and crowds. We didn’t get in the water until around 11, and the last bus left at 3, so we didn’t have time to do too much. The girls especially enjoyed swimming under waterfalls in the pool area, the inner tube water slide that takes you through a tunnel in the shark tank, and the Rapids River, which takes the lazy out of lazy river. Our package included lunch at one of several quick service restaurants in the water park, which was good. I would recommend this excursion to anyone who enjoys water parks. I would not recommend trying to combine it with another excursion on the same day, because there’s not enough time. Back onboard, we quickly rinsed off and took the girls to the Oceaneer Club. They really love the onboard kids’ clubs! My husband and I had signed up in advance for the Martini tasting, so we made our way to the Meridian bar for that. We didn’t know we were also going to learn how to make the martinis ourselves, so that was a fun surprise! The class was engaging, tasty, and worth the fee. We wrapped up day 2 with dinner together at the Enchanted Garden and the Broadway-style show Believe. I think it’s my 3rd time seeing that particular show, because it’s also playing on the Fantasy, but we still loved it. Somewhere in there, DH and I also snuck in a date at Pink: Champagne and Wine bar. We were the only guests in there, and it was quite romantic. Day 3 was at Castaway Cay. My husband ran the 5K, while the rest of us slept in and had breakfast at Cabana’s. This is the third time he’s run the 5K, because he always enjoys it. We met back in our room around 10 and made our way to the beach together for our 11AM stingray feeding. This is probably the 4th time we’ve scheduled that activity, but the first couple of times it was canceled due to high winds! This time we had a few showers, but overall it was a nice sunny day. We fed the stingrays and laughed as they slid around our legs, and then snorkeled in the stingray lagoon. I made one mistake here by renting snorkel gear instead of tubes/rafts. The girls had had enough snorkeling already, and really wanted tubes instead. It took a bit of walking back and forth, but eventually I talked to the customer service rep at the information booth, who changed my snorkel gear rentals into tube rentals. That was tedious, so next time we’ll just rent the tubes. We found some beach chairs and hammocks, and spent the rest of the afternoon hanging around the beach. Our 10-year old asked to join a dance party nearby, and we felt she was old enough to do that unsupervised and then come back to us. We had the BBQ picnic lunch too, with ice cream and tropical drinks. We would have enjoyed spending as much time as possible on the beach, but we had scheduled a beer tasting at 3:30 at Pub 687, and a pirate makeover for the girls at 4:45, so we had to leave the beach around 2 to get cleaned up. Mistake #2 was over-scheduling that day. We should have skipped the beer tasting to have more time at the beach. Pirate night was great fun, as usual. We all like to dress up and get some silly pirate photos. After dinner, the girls really wanted more time in the kids’ club, so they did that while I watched the Pirates in the Caribbean fireworks, and my husband watched a soccer match in the pub. Sometimes it’s nice to split up, instead of doing everything together! I got our laundry done too, because I know the day at sea is the worst time to do that. Day #3 was at sea, and we had a few things planned. My husband and our 8-year-old went to meet Anna and Elsa, and then to the Princess Greeting, while I slept in with our 10-year-old and had breakfast with her. Then we headed for the pools and water slides like, it seemed, everyone else on board! It was insanely crowded on the pool deck, but the kids didn’t seem to mind too much. We all love the Aqua Duck! The girls went back to the kids’ club for a while, so we could take the Mixology class in the Meridian bar. This was my favorite of the three tasting classes. We learned how to make 4 popular cocktails. We also made an appointment to book our next Disney cruise. We’ve learned that we can combine the booking credit from our travel agent (I’d recommend Dreams Unlimited or Costco) with the discount for booking on the ship, by just asking to list them as the booking agent. I can’t think of any reason why you wouldn’t want to stack discounts like that! We’re not sure exactly when we’re taking our next cruise, so we just booked an interesting looking “holder cruise” on the Wonder next summer, and we can always change it later. We took the girls to dinner poolside, because they never actually eat in the kids’ clubs when we ask them to! Then they were happy to get one last visit to the clubs while my husband and I had a wonderful dinner at Remy. We always enjoy the chance to enjoy top-notch food and service at least once per cruise, and Remy is the best of the Disney restaurants, in my opinion. Another glitch was that we didn’t allow for enough time to re-pack and get our luggage set out for the couriers. It takes more than an hour to put just what you need for the last morning in carry-on bags, and just what you need for Walt Disney World into a backpack, then pack everything else in the room in the large bags, so they can take them to customs for you. We managed to get four of the bags set out by 10:30 PM, but they never picked up the last one that was set out too late, so we had to take that with us on disembarkation day. We usually like the early dinner because the girls are easier to deal with at dinner, but our assigned breakfast time at 6:15 was too painfully early. So, we just brought our luggage to Cabana’s at 7 and had breakfast there. Our Magical Express bus departed at 9, so at 8:15, we sadly bid farewell to the Dream. The Magical Express bus took us to the Contemporary, and I won’t go into that part of our trip here, except to say that we were in the Animal Kingdom by 11:30! Another useful tidbit is that the Contemporary provides free Magical Express transfers to the airport, but you need to reserve that in advance. We were also able to check our luggage at the hotel directly onto our Delta flight home. They offer that for a few airlines now, and it’s very nice to not worry about your big bags on your last day. So, would we do this cruise again? Absolutely. In fact, we may change our holder cruise to the same itinerary. On the one hand, the 4-night cruise almost feels like it’s over before it starts, but on the other hand, it fits nicely into a short school break. I don’t feel the need to go to amusement parks before or after the cruise next time, because that makes for a rather tiring vacation. But, if you haven’t been to Disney World in a while, they do make it easy to combine the two. Next time, we’ll have to allow for more unscheduled time each day. Those big unscheduled blocks of time are precious! Until next time... Happy Travels! Read Less
Sail Date: March 2018
We just returned from a 5 Day Cruise on the Disney Magic. We departed from Port of Miami. Ports visited were Cozumel and CastawayCay. We had stateroom 2550. The cabin was nice and quite. I really liked the 2 “room” bathroom. ... Read More
We just returned from a 5 Day Cruise on the Disney Magic. We departed from Port of Miami. Ports visited were Cozumel and CastawayCay. We had stateroom 2550. The cabin was nice and quite. I really liked the 2 “room” bathroom. With 3 girls ....having the toilet and shower/bathtub in separate rooms was very convenient. The mattress were fairly comfortable. I do believe it’s about time for these mattresses to be replaced. Our stateroom host was great. He couldn’t do enough for us. My granddaughters (8 and 10) loved everything! The kids club (Oceaneers) was a favorite. They could check themselves into the club, and I would pick them up. They enjoyed the musical productions at the end of the day, too. These were well done. The girls loved dressing up on pirates night! (Bring your own costumes. Buying these on the ship are quite expensive). They also loved dressing up in princess dresses, which we bought before we packed for the cruise. We signed up - online - (a few weeks before leaving on the cruise) for ticketed Disney Character events. Do this as early as you can as they “sell” out. These events are free, but you have to sign up. Also we had fun with the Marvel Day-at Sea. Heads up - Since this is basically, just one day, the lines get very long ( hour wait) to meet Capt America and Thor! While we were waiting to get onto the ship, we were given a letter, informing us that the Mexican government recently lifted a tourist warning on traveling between the Cancun area and Cozumel. Nevertheless, Disney was cautiously avoiding excursions across this area. This made me very nervous about doing a reserved snorkeling excursion in Cozumel, so I cancelled it. We did a little shopping in Cozumel...a little overwhelming for an 8 and 10 year old due to lots a cigar smoking and salesmen calling out to us to buy their goods. Not much fun for us. Castaway Cay was a nice break. The captain couldn’t get the ship docked until about noon ( rough seas ) so we only had snacks offered on the island. We had Fun snorkeling (although not much aquatic life to see) . The girls felt comfortable in the floatation vests offered by Disney. We brought our own snorkeling gear since it ran about $100 for the 3 of us to rent them. We loved renting bikes ($10 each) and biking around the island. It was a great way to see the island and the beautiful ocean scenes. Bottom line, the girls had a blast on the cruise! And I loved seeing their joy and excitement. It was nonstop excitement over meeting Disney characters, nonstop high energy throughout the ship! I could hear young moms expressing exhaustion about day 3! My girls loved the pool area, even though the pool looked like a can of packed sardines....so crowded! My only complaint was the quality of the food. Given the price of a Disney Cruise, Disney should definitely improve on their cuisine! I heard multiple passengers complaining. The recent cruises I’ve done on - Celebrity, Royal Caribbean and Holland America; all had far superior cuisine to Disney. My girls weren’t too disappointed because all they cared about were the free ice cream cones and room service delivered cookies and milk at the end of the day. Read Less
3 Helpful Votes
Sail Date: March 2018
I choose because why else Disney! Toddlers 3 and 4 girls of course loved it! Took 5 adults to corral and keep up with them. Never had such friendly and great service on a cruise line the concierge level attendants were stellar!!! They made ... Read More
I choose because why else Disney! Toddlers 3 and 4 girls of course loved it! Took 5 adults to corral and keep up with them. Never had such friendly and great service on a cruise line the concierge level attendants were stellar!!! They made up the bunks in the cabin for the grandkids for one night for us so the parents could have a break and they allowed them to come into the lounge to have breakfast and watch cartoons. BBB for the girls is the best money spent as is Palo. Regrets, if you have small kids don't waste money on a cabana its far from the activities. Would not do Couples Villa in port you'll likely be facing another ship during you romantic hottub experience. The Shows are great keep the little ones up for Beauty and the Beast!!! For the oceaneer club a bit disappointed its connected to the older lab club from behind the walls and we dropped off toddlers at oceaneer for face painting and somehow they wandered over to the older side and an hour later did not get their faces painted making us late to dinner, Quire unorganized apparently the key is to watch the schedule for planned activities which we learned the last day otherwise they may end up sitting. Older kids who love video games probably love it. I will probably do another IF i can work out the bed situation maybe I'll sleep on the fold out couch. So great cruise IF the kids love Disney I"d say the younger the better since they still believe in all the characters but better accommodation for the $$$ on other lines. Read Less
5 Helpful Votes
Sail Date: March 2018
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney ... Read More
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney Wonder 15 years ago. So, we were excited to revisit the perennial reader's favorite. We took advantage of the Disney check-in from home, as well as the Disney transport. It was nice to not to have to worry about our bags (which always magically appear onboard in our cabin, after checking in at the airport upon departure). When we landed in Orlando, though, we did not enjoy having to wait at the airport to board our bus for the Port for almost an hour. Not a great way to start our vacation. I think the reason Disney does this, is to manage crowds at the Port, but I think I would rather be waiting at the Port, instead of the airport. This part was not managed well. Once on board the ship, we were simply blown away with all of the design and decor. Each and every space on the ship was designed with thoughtful details (including music in each zone of the ship to create the mood). The selection of colors, textures, tiles, carpets and more was simply exquisite (and even the bathrooms are all specifically designed to fit in each area of the ship - be sure to check out the ones in Tatooine, with their round sliding doors). Activities abounded while on board, but here's what you need to know. Disney has all of their different activities segmented by age. So, if you are traveling with a child who is 18 and a friend who is 17, they will have a hard time trying to do much together on the ship, as Disney is very strict about the age cut-offs for everything. The older kids club goes from 14-17, and my 18 year old was not allowed to participate in their activities. And the "adult-only" areas on the ship, including many of the night-time activities (where drinking age is still 21) is strictly limited to those 18 and older (and this includes the 2 adult-only restaurants). When we asked if our daughter and friend could join us for dinner, we were told no, that the 17-year old would be unable to join (and they assign reservations to each guest, whose age is on file in the computer). So, that was sort of a bummer, because almost ALL of the activities are age-segmented. The onboard shows were amazing!! The two nights of fireworks onboard were pretty spectacular. We were there for the Star Wars Day at Sea. Think more people got into the Pirate night than the Star Wars theme. Think they could have done a better job of enhancing the offerings throughout the day for Star Wars day. We did have a great guest lecturer from Lucasfilms, who oversees all of the design and merchandising for all of the Star Wars films. The food was average, but the service throughout the ship was incredible. They had a ton of staff onboard and their attention to detail was fabulous. There are a couple of pools onboard. Total sensory overload at the main pool during the day with not one, but two pools filled with kids, and really loud movies playing all day long everyday. The adult pool area was better, but not as much ability to be in the sun near the pool. There is an adult-only deck on the top deck, which would be nice, but we had high winds at sea, and the area was not fun to be in. Great bar service at the adult pool area, and there is an additional bar up one deck (Currents), where they have live music (and is the best area on the ship to watch fireworks, if you don't care about seeing the accompanying stage show). Our room, which was an enlarged aft balcony suite, featured a 40' long balcony, which was awesome to have to escape the crowded pool areas. However, the trade-off was the severe vibration from the engines that we experienced a couple nights on our 7-night journey. The furnishings in the room are tired. Time for an update. Overall, it was a fun family trip, but for the money we paid, I would be hard pressed to not want to go back to Regent (we have been spoiled). We will probably wait until we have grandchildren to return back to the Disney ships. Read Less
26 Helpful Votes
Sail Date: April 2017
This was my second Disney cruise (first was on the Dream) and I have to say that overall, this one was a disappointment. I would honestly give it 2.5 stars but I rounded up; my husband who loves all things Disney gave it 3 stars. We ... Read More
This was my second Disney cruise (first was on the Dream) and I have to say that overall, this one was a disappointment. I would honestly give it 2.5 stars but I rounded up; my husband who loves all things Disney gave it 3 stars. We traveled with our 2 school aged children and my parents in 2 interior staterooms. No problems with embarkation. We arrived late (3pm) because we spent the day at Kennedy Space Center. Our rooms were ready when we arrived. Both bathrooms had hair in the tubs and on the floor but were otherwise clean. The vents in the shower were full of crud...best not to look up! Beds were comfortable and rooms were adequate. The good: We thoroughly enjoyed the entertainment. The shows, especially Frozen, were top-notch. We saw several newly-released movies including Born in China and Beauty and the Beast. Our waiter was very entertaining. He was personable and friendly and very attentive. The assistant waiter was nice but did not interact with us much aside from taking drink orders. Our room host did a great job. Aside from the hairs upon arrival we had no complaints. The bad: The food was not up to the same standard as on the Dream. Steaks were rubbery and tough. Fish was hit or miss. Triton's was our best meal, and Tiana's Place was the worst. Shrimp and grits were completely flavorless and the sea bass was not good. Even sticking to our waiter's recommendations we encountered several bad meals. The kids' food was often the worst. Cardboard crust pizza with overcooked, hardened cheese or rubbery chicken tenders were the norm. We ended up ordering off the adult menu for them and splitting it but still usually got room service after dinner for them. The kids club was the biggest disappointment to me. I had hoped to use the adult-only spaces on this ship and enjoy some time alone with my husband but we got a call shortly after dropping the kids off that they wanted to be picked up, and we had a hard time getting them to go back. Both of my children hated the kids clubs. My son can be a bit of a "momma's boy" so if he had complained, I would have taken it with a grain of salt, but both of my children shared the same story and the same low opinion. After waiting his turn, another child quit playing one of the tablets in a gaming area. My son began playing, and after seeing that my son had been able to beat the level the other child was stuck on, the other child came back to reclaim the tablet. My son does not stand up for himself (he's 7 and quite sensitive), so he was disappointed and wanted to leave. He went to the first staff member he saw near the entrance and asked to be picked up, and was told that he had to go to the front desk. He thought he was at the front desk, so again, being timid, he went and sat on a bench and began to cry, not knowing what to do (at the open house, we specifically asked and were told that when he was ready to leave, he could tell any staff member wearing a blue and yellow shirt). My 10 year old daughter was also there and saw him crying, so she asked what was wrong, and then went to the front and again asked for us to be called. She happened to go to the same staff member, who then proceeded to snap at her, telling her that she had already told my son he needed to go to another area to have us called. Needless to say, this made both of them not want to go back. My daughter is a joiner and very outgoing and she did try going again, but there were so many kids in the club that she was unable to partake in any of the activities she wanted to do (building a volcano and making goo...there were not enough spaces or supplies for everyone). My son really wanted to do the whale dig on Castaway Cay but when he found out he would have to stay in the kids club to do it, he refused. Guest services was rude and disinterested both times we went to them. I lost my camera, and my husband lost a backpack on the cruise. Coming back onboard from Castaway Cay, someone accidentally picked up our back from the xray machine conveyor belt. We didn't see it happen but couldn't find our bag once on the other side. We went to guest services and they could not have cared less. They did not offer to call or go down to the gangway. We went back ourselves 3 times and fortunately the 3rd time someone had returned it after realizing their mistake. Guest services sent a form via our room hostess for us to sign that the matter had been resolved. That was the extent of their "help". This cruise was full of family members of the cruise ship staff. Cruise staff work very long hours and for months on end and I think it is wonderful that their families are able to join them. However, I truly believe that this lead to us having distracted and inattentive service instead of the usually superior service we have had from Disney cast members. I had pre-selected a 7 day Disney cruise out of San Juan to book while onboard to get a discount, but after this cruise, our family will be trying another line. We do not feel we got our money's worth, and even the kids were disappointed. The bottom line for us is that the awesome shows and amazing waiter were not enough to make up for the many other shortcomings. Read Less
18 Helpful Votes
Sail Date: April 2017
I chose Disney again for my cruise. This was our third time cruising and it was a mother-daughter cruise. My daughter is 9. The Disney Dream is a large ship with tons of amenities. Here are the Postiives: (1) The Oceaneer Club (for ... Read More
I chose Disney again for my cruise. This was our third time cruising and it was a mother-daughter cruise. My daughter is 9. The Disney Dream is a large ship with tons of amenities. Here are the Postiives: (1) The Oceaneer Club (for Kids 3-12) was fabulous. This club was so tricked out, as the youngsters say, that I did not want to leave it. It has "Andy's Room" from Toy Story, a Star Wars Deck with large screen video games, crafts tables, a lit up dance floor. The club is filled with youth directors to help your children and engage them. Loved it. (2) Food. Excellent, fresh, variety. I gained 10 pounds this week but it was worth it. The dining experience was spot on. (3) The activities onboard the ship. Great for the kids. Bibibidi Boppidi a must for the girls or boys. Here's why I didn't give the cruise 5 stars. The pool area is a cluster. It is awful. Guests "reserve" all the chairs and disappear. Disney staff won't monitor this. I stood for an hour watching my daughter swim (parents cannot leave children unsupervised in the pool) because all of the chairs were taken. The Disney staff around the pool only focus on cleaning the floor and clearing the towels. Not providing more seating. I found this to be a major operational issue. Also, single, widowed, divorced parents do not have an outlet. I was lonely despite the 30 minute singles program. It would be nice if Disney had a buddy system for single parents and only children. With that said, no one cruises like Disney. Disney corporation is top flight and I highly recommend the Disney cruise. It's worth the price. Read Less
Sail Date: April 2017
My family has cruised the Caribbean a handful of times. We love the vibe of the Caribbean but yearned for different ports, and a more port intensive cruise compared to the usual 2-3 ports that you get on a standard Eastern or Western ... Read More
My family has cruised the Caribbean a handful of times. We love the vibe of the Caribbean but yearned for different ports, and a more port intensive cruise compared to the usual 2-3 ports that you get on a standard Eastern or Western cruise. That put a Southern Caribbean on our bucket list. When we saw that one of our favorite ships, The Magic, was sailing just a handful of Southern itineraries we did what we could to be on that ship. This cruise left from San Juan. We had called on San Juan once before during an eastern sailing that diverted there instead of St Martin because of a tropical storm. We decided then that a few hours didn't do that town justice and were eager to visit again. We spent 2 nights pre-cruise and an additional night post cruise in San Juan to do some exploring and lots of eating. I booked our cruise, and subsequently the flights fairly last minute. While that gave us a good deal on the cruise the flight cost probably made up for that as they were not as inexpensive as they would have been a month earlier. The flight was about 4 hours from Philly and was pretty uneventful. While there were long lines getting out of the airport and to a car in San Juan, it did not take too long and it was easy - good signage - to get a cab to our hotel. It was hard to decide whether or not to stay in old city, on the beach, or near the port for a 2 pre cruise days. We ended up staying near the port at a Hyatt House. We had a one bedroom with a kitchenette which worked well for the 4 of us. The hotel had a pool and a lounge - free breakfast. We also had a room with a cruise terminal view - nice bonus to see our ship pulling in! That is always good for building the excitement. There were a few restaurants in walking distance and both the port and old city were a quick cab ride away. It was quite lovely though and I would definitely visit again. Embarkation was not too bad, though you do wait in line - with your luggage OUTSIDE of the terminal in San Juan. San Juan can be a tad warm! It went pretty fast but we were a bit sweaty by the time we got inside. There was also a snafu in the port. They didn't see on the computer that we had done our registration online and make us fill everything out again. Only to find it as we were filling out our last sheet. It was a bit annoying at the time but it didn't delay us too long. By the time we finished our boarding number was called and we walked on the ship. I want to say the process from drop off to on board took about an hour. A tad longer than we have experienced on other sailings from Florida. We had sailed the Disney Magic in 2013 and I personally loved the smaller feel compared to her larger sisters the Dream and the Fantasy. She is older but it is hard to tell. She has been upgraded a few times in her years and she shines like a newer ship. We jumped on a deal so our cabin was an ocean view guarantee. I was hoping the magic Disney fairies would sprinkle pixie dust on us and upgrade us to a balcony but ended up happy with our stateroom. Our ocean view room had a fairly large porthole window, a kind sized bed, and a couch. It boasted the split bathroom that Disney's ships are known for. One room has the toilet and a sink and the other room has a tub/shower combo and a sink. Our stateroom host was great at keeping our cabin clean and our bucket filled with ice. All Disney ships have rotational dining - they have 3 main restaurants where your wait staff follows you to each night. Each restaurant has it's own signature menu - then for the other 4 nights of the cruise there are different themed menus that is the same through all of the restaurants. If you don't want to eat at your main dining room you will find there is adult for fee dining, quick service food, room service, or quicker less formal sit down dining in Cabanas (which is buffet during the day) On the Magic they have more tables that seat large groups, while on the Fantasy and Dream they have many more 4 tops so that families can sit at their own table. It so happened on this trip for the first time in our Disney history - we were sat with another family. Let it be known that I am super shy and socially awkward at best. My kids are just fine though - not shy at all. The hubs is actually pretty outgoing too. So at face value this situation was really only uncomfortable to me. Dinners were pleasant on the surface but it wasn't an ideal situation in the end and we wished we would have asked in the beginning if it would have been possible to have our own table or be moved. I should have learned my lesson with this in the past when we weren't happy with our waitstaff and did not switch. I'm always too afraid of offending someone. The food was very good. No issues with the service staff, they were good at their jobs and bonuses for being really good with the kids/teens. Our assistant server even made gorgeous name drawings for each of the kids to take home. For breakfast or lunch you can go to the buffet, call room service, or you can sit down in one of the MDRs. In addition, during breakfast one of the quick serve locations has fruit and pastries or you can leave a card out for continental breakfast items to be brought to your stateroom. For Lunch in addition the buffet all of the quick serve locations are open. All of the food and service is excellent. Lines were busiest in quick serve and the buffet at main dining times and when we came back in from port. If you go at a slightly off time you will skip the line. This was a port intensive itinerary so we didn't take too much time for scheduled daily activities. We did go swimming, we watched an afternoon comedy show, and watched movies by the pool or in the theater. However we did do some of the adult only shows/comedy shows/game shows for the first time in 7 cruises! We were missing out. While we aren't big joiners it was fun to watch. Lots of laughs and good to have some adult time. The gym on the ship is more than adequate if you want to use a cardio or weight machine to work off some of those extra desserts. The promenade deck does wrap around the entire ship if you are into open air walking or running. Plus there is shuffleboard out there for some added hazards during your run :) 3 laps makes one mile on this deck. The kids did spend some time in the kid clubs. I have a teen and an 8 year old. The teen was just okay with the teen club. The club on the Fantasy and Dream is much more modern so she wasn't super excited that this area on the Magic hasn't been updated in quite awhile. The teen hangout resembles an urban loft with comfy worn in furniture. It's only decor but I guess in her case it did make a difference. She did make friends to hang out with though and had fun with them. The kid club on the Magic was re imagined just a few years back - I think in 2013. They have an avengers section, toy story, pixie hallow, and mickey on the one side of the club. The other side has navigation center, an illustrators area, computer area, and a huge interactive floor. The little one loves all of this kind of stuff and always found something to do and someone to play with. They do have organized activities in all of the kids clubs and you can see them either on your daily paper or on the app. Speaking of the app - it was convenient if you carry your phone with you. You can text anyone on the ship using the app (so keeping in touch with family and friends). The kid club will keep in touch with you that way too. You can also view what's going on, what restaurants are open and their menus, look at shore excursion and port info, and see character appearance times. We did book all of our excursions through Disney. We actually found it hard to book outside of the cruise line. When we contacted the providers we wanted to use they said they sell through the cruise line only. I'm sure not all excursions/companies were this way but the ones we chose were. Disney does a good job with shore excursions however. The price is never too extreme and from what we have experienced the companies they contract with all do a very good job. I will go more in depth on excursions in the port section of the review. All in all this was an amazing cruise on a cruise line that really knows how to make your cruise magical! We loved every second of this vacation. Read Less
8 Helpful Votes
Sail Date: March 2017
My husband and I took a 3 night cruise with our sons (13, 9 and 7). We loved it! Pros: Great, friendly staff. Fun pool areas and my younger sons really enjoyed the Kid's Club. (My youngest son is now in love with Stitch because they ... Read More
My husband and I took a 3 night cruise with our sons (13, 9 and 7). We loved it! Pros: Great, friendly staff. Fun pool areas and my younger sons really enjoyed the Kid's Club. (My youngest son is now in love with Stitch because they got to make Stitch's Space Goo and Stitch made a visit.) The food was really good on board. The Frozen show was very good. Getting on and off the ship was very organized and easy. Negatives: the Tween club is small and dark. My 13 year old son only went in once and did not want to stay. The main pool is pretty small but it is still fun. The hamburgers on Castaway Cay were very overdone. However, my oldest son liked the BBQ ribs. I can't comment on a lot of the activities at Castaway Cay because many of the activities were closed when we were there. A storm came through and it rained on and off through the day. However, the beach is very nice. The only other negative would be the cost. I would encourage any family to save up to go on a Disney Cruise but it is very pricey. Overall, I would highly recommend this cruise! Read Less
4 Helpful Votes
Sail Date: March 2017
We had a fabulous cruise! We loved the nightly shows and Castaway Cay. The beach and water were absolutely impeccable. That was my husband's favorite meal of the trip! We did a 3 night cruise, but would definitely opt for a longer ... Read More
We had a fabulous cruise! We loved the nightly shows and Castaway Cay. The beach and water were absolutely impeccable. That was my husband's favorite meal of the trip! We did a 3 night cruise, but would definitely opt for a longer cruise next time. All of the staff aboard the cruise were very friendly. One of the most impressive things about the entire experience was the lack of waiting. We didn't wait for longer than 5 minutes to get on the ship, off the ship, excursions, dining, etc. We were traveling with our 5 year old daughter, so the short wait times were very much appreciated. Everything ran so smoothly. The kids club was an extraordinary place that the kids enjoyed. We felt very safe with our daughter there given the ship's extensive technology. Our picture popped up as the only approved people with authorization to pick her up. We can't wait to go back! Read Less
14 Helpful Votes
Sail Date: March 2017
I expected my first Disney cruise to blow me away. The dinner service was so lacking that it colored my whole cruise. My paid for birthday cake for my special birthday which was not delivered on the correct evening was so disappointing. ... Read More
I expected my first Disney cruise to blow me away. The dinner service was so lacking that it colored my whole cruise. My paid for birthday cake for my special birthday which was not delivered on the correct evening was so disappointing. That colored my feelings for the cruise too. However, the evening shows were wonderful, the Concierges were wonderful and the Concierge Lounge was wonderful, with great coffee and Afternoon tea too. Pirate Night was excellent fun. The ticketed meet and greets were very easy to do and fun. My Concierge cabin was very noisy, above us and inside the cabin it creaked. The mattress dips a bit too much and some drawers stick. However, there was lots of room in our cabin. The school age kids couldn't find anything they wanted to buy in the gift shop with the gift cards I gave them. There wasn't a big selection in the gift shops on board. If my kids wanted to go on a Disney cruise again, I would go with them if they wanted me, but I wouldn't choose to go on another one. I like other cruise lines better. Read Less
7 Helpful Votes
Sail Date: March 2017
The Disney top notch customer service began even before we stepped on the ship. They sent emails every once in a while reminding us of things to bring, preorder, and book (e.g. excursions, photos packages, etc.). Then, when it got closer, ... Read More
The Disney top notch customer service began even before we stepped on the ship. They sent emails every once in a while reminding us of things to bring, preorder, and book (e.g. excursions, photos packages, etc.). Then, when it got closer, they sent us a small spiral book that had all of the information we needed, specific to us, along with our luggage tags. That was very useful since it had our flight information (I didn't even book that through them), transportation to and from the airport info, itinerary, and what to bring. When we got to Miami, someone was waiting for us at the baggage claim to take us to a bus that took us to the ship (because we booked the transportation- which I recommend). When we got to the port, the ease of embarking was remarkable! We've been on other cruise lines and this was much more organized and everyone was friendly! When we got on the ship, to our surprise, they announce your arrival with a microphone and employees smile and clap for you (our 8-year-old loved that). Our first stop was to the kids Oceaneer Club where we got our son a band (not extra) that he wears the whole trip to get in and out of the club. It's great! They know exactly where your child is the whole time!! That was very reassuring. I can't say enough good things about this club. There was plenty to do, lots of fun activities, in a safe environment. Our son absolutely loved it! The ship was the smallest we had been on, but I really liked it. We were never bored or amazed by all it offered onboard. It is a beautiful ship. The lines to meet characters were not that long, considering how many people were onboard. Same for the amazing broadway shows! We just got there 45 minutes early and always got front row! (They open the doors 30 minutes prior, so only stood for 15 minutes). We really enjoyed the Game shows, juggler (from Americas Got Talent!), bingo, and the broadway shows! The Star Wars shop and other shops we great! On Grand Cayman we did the Dolphin Extreme which was a lot of fun!! On Castaway Cay we were going to Jet Ski, but it was cancelled due to rough waters. But, that island was our favorite!! So nice and very fun!! The disembarkation was very smooth. We were well informed on what to do beforehand, which I appreciated. Everything from the last breakfast onboard to collecting our luggage (from a carousel!!) off the ship was very impressive. The absolute best we had been through. Disney is very organized, has the absolute best customer service, and everyone onboard was very happy. I felt safe and was happy the entire trip. I highly recommend going!! I will definitely do it again! Read Less
52 Helpful Votes
Sail Date: March 2017
We chose this cruise to coincide with our sons' spring break. This was the first time we were cruising with Disney. Everything was very nice. From the welcome aboard to the dining. The main server at our table (Stipe) went out of ... Read More
We chose this cruise to coincide with our sons' spring break. This was the first time we were cruising with Disney. Everything was very nice. From the welcome aboard to the dining. The main server at our table (Stipe) went out of his way to make sure our boys (8 & 12) were getting something they enjoyed - even if he had to go elsewhere to get it. Our cabin was an interior aft stateroom. It was little cramped, but we kind of expected that. Once the ship picked up speed though, the vibration in that part of the ship was almost unbearable and made sleeping difficult. Entertainment was great especially with the Star Wars day at sea. Food was great. Aquaduct is a must! Ice Cream great. Loved the Disney beer mug option. Beautiful ship and professional, friendly crew. Kids activities were top notch. Even though we felt some of the items were greatly overpriced onboard we were aware of that going in. The only area that I had any complaint about would be a shore excursion we took. Not really in Disney's ballcourt, but nonetheless they advertised it. Part of the excursion was taking us to an all exclusive beach after snorkeling. It was very, very expensive. Kind of felt stuck there until time to go. Eating at Cabana's for breakfast and lunch was great. Never ran out of options. All of the crew were courteous and kind. Our boys loved it. Leaving the ship was painless and easy. Don't know if we would go again on Disney since there isn't much of a price break for repeat guests. Overall we would rate this as a once in a lifetime experience. If someone has the opportunity to go they should. I saw several other guests that were "Castaway Club" members, but never really learned anything about that. Service was top notch - If I inquired about something I found what I was looking for 100%. This was only the 3rd cruise we have taken (1st for boys) and by far it was the best. Read Less
13 Helpful Votes
Sail Date: March 2017
Family of 4 including 2 kids ages 5 and 16. We had a great cruise on the Fantasy and visited Tortola, St. Thomas, and Castaway Cay. I continue to be very impressed with the cleanliness of the Disney cruise ships and how well everything is ... Read More
Family of 4 including 2 kids ages 5 and 16. We had a great cruise on the Fantasy and visited Tortola, St. Thomas, and Castaway Cay. I continue to be very impressed with the cleanliness of the Disney cruise ships and how well everything is run. We stayed on the 10th floor in room 10568. The room was great and near the midship elevators which we really liked. However, I do not recommend midship 10th floor rooms. The noise was a big pain in the butt. We were essentially directly under the pizza and burger bar and there was a lot of foot traffic. At night the teenagers seemed to spend a lot of time up there running. We also heard them stacking and dragging the chairs each night as they cleaned the deck. I can't really say this is Disney's fault. We learned our lesson and will do more careful research next time. Next time I go I will bring 4 bottles of premium wine and buy the cheaper stuff on board. I made multiple trips to Palo and Remy to buy good wine after we drank our 4 bottles by mid week. Tortola was great. We rented a car at the dock and went exploring on our own with another couple and had a great time. We did not get off the boat at St. Thomas since we were so relaxed. It was a little cool at Castaway Cay this trip so we just went for a long walk and enjoyed our day. The entertainers on the cruise were fantastic. Read Less
4 Helpful Votes
Sail Date: July 2016
To celebrate our upcoming retirement, we took our family on Disney Fantasy for a week long cruise in the Eastern Caribbean. We had a fantastic time...it could not have been better. All of us, from the four year old to the two retirees, ... Read More
To celebrate our upcoming retirement, we took our family on Disney Fantasy for a week long cruise in the Eastern Caribbean. We had a fantastic time...it could not have been better. All of us, from the four year old to the two retirees, had more activities and experiences to choose from than time available. The three children were always excited when they got to go to their kids club. Our son and daughter in law loved that the adult spaces were truly only for adults. The crowd handling, entertainment, and activities were always better than we expected...Disney is a pro in those areas. We can't wait until our Next Disney cruise...to Alaska in 2019. We rotated through three very different dining rooms. Our waitstaff stayed with us. They knew how to set up our table, offered favorite foods not on that nights menu, and entertained the three children. Our dinners were calm and leisurely...with three kiddos under nine! Read Less
10 Helpful Votes
Sail Date: April 2016
This was by far the best cruise we've EVER been on! Disney sure does know how to do a cruise! My husband and I took our 2 kids ages 5 and 9 and we traveled with 15 other family members as a mini family reunion. Disney made us feel ... Read More
This was by far the best cruise we've EVER been on! Disney sure does know how to do a cruise! My husband and I took our 2 kids ages 5 and 9 and we traveled with 15 other family members as a mini family reunion. Disney made us feel so welcome. The embarkation process was so smooth and simple and we were on the boat in no time. As we boarded the boat, we got a huge personalized welcome over the loud speaker from the crew. I was so impressed! The food was outstanding! I loved that I could get fresh fruits and vegetables and other lots of great food. There wasn't much chocolate onboard though, but I can do a week without chocolate. Our dining servers were so friendly and did quite the amazing job. The room was set up very well and was very organized. I loved the bunk beds that came out of the ceiling and that the crew would make up the bunk beds every evening and put them away in the mornings. There was lots of storage under the bed and in the closets...even in such a small space. The bathroom was setup very well with one bathroom having a tub/shower and sink and the other bathroom having a toilet and sink. The onboard entertainment was spectacular, especially the firework show in the middle of the ocean. The kids club was amazing! There were so many activities for our kids and my husband and I could have a lot of alone time and hang out in the adult only pools and lounge chair areas on the front of the boat. I always felt comfortable with the kids club workers and knew our kids were in excellent hands. One of my favorite features of the cruise, was after the kids ate dinner, the kids club crew would come take the kids from the dining room to the kids club for activities so us adults could finish eating our dinner and socializing without worrying about our kids. We didn't book any shore excursions through the cruise line since we read it was better to book outside of the cruise for more personalized and less crowded service. However, next time, I will book through the cruise so I know I'm getting what I pay for. On Tortola in the British Virgin Islands, we booked a trip to the Baths at Virgin Gorda through Patouche Charters and it was the worst service ever! The owner, Joe Standish, had sent me an email confirmation prior to arriving stating what the excursion would entail and that we would be aboard a 36' Power Catamaran. However, when we met him at the pier, he was very agitated and rude and said this other guy would be our captain. I wasn't too bothered about it until the "other guy" took us to his boat and it was not a 36' catamaran. It was a small fishing boat! At first I thought, "this must be the boat that is taking us to the catamaran." Haha, was I wrong. The boat was so small that it wouldn't be safe to go to the Baths when we were supposed to because it wouldn't make it back in the afternoon with the winds. We got totally scammed! Patouche didn't even charter us...he sold us to another company without informing us since he was overbooked that day. I will never deal with that kind of a company again. However we didn't let it ruin the amazing experience we had with Disney Cruiseline. I know if we booked through Disney, they would definitely have non-scammers charter their excursions. Read Less
34 Helpful Votes
Sail Date: April 2016
My wife and I took the April 9 cruise offered by Disney on the Disney Fantasy. We are two seniors (68,69). The cruise was during many families spring break. The cruise director said there were 3800 passengers on this sailing so it was ... Read More
My wife and I took the April 9 cruise offered by Disney on the Disney Fantasy. We are two seniors (68,69). The cruise was during many families spring break. The cruise director said there were 3800 passengers on this sailing so it was pretty full. We never at any time felt that the large number of kids on board was a problem. Spent our pool and sun tanning hours on the decks reserved for those 18+. Never had a problem finding a lounge chair to lay on to catch some sun. So, if you are traveling without any children I would hit the adults only areas. We had second seating at dinner. Most families with children eat at the main seating. We like second seating as it is later and we don't feel we have to rush back to the ship from shore excursions. We see the first showing (6:15) of the shows whatever entertainment is being offered and then still have time to kill before our dinner at 8:15. We had terrific food servers. Actually, the main server, Ronaldo, was our server on the Disney Magic in 2011 on a Mediterranean cruise. We requested him in 2013 when we found out he was sailing on the Fantasy for our western Caribbean cruise. Requested him again for our eastern Caribbean cruise April 9-16. We booked a cruise for summer of 2017 and told our server that we would see him again! That would be cruise number 4 with him. By the way, his name is Ronaldo and he is absolutely the best. Our cabin was a deluxe family oceanview cabin with veranda (9112). Plenty of storage, and plenty of room for two seniors that's for sure. The split bathroom is a real plus. Our cabin hostess was Andrea from Jamaica. She was absolutely the best. Cabin was spotless and sparkling. Provided us with fresh, clean towels at least three times a day and we didn't even ask for it. Our cruise took us to Tortola, BVI, St. Thomas USVI, and Castaway Cay. Three at sea days also. It was a very nice leisurely cruise for us which we enjoyed immensely. When in St. Thomas do take in the Paradise Point Skyride. Amazing views from the top. We had no complaints about service, food, entertainment. This was our 6th Disney cruise and we enjoyed it because of the great service Disney provides. If you have time and also don't mind an extra charge of $30.00 per person, you should eat at Palo for brunch or dinner. We did both the brunch and a dinner and it was fantastic as usual. Disney probably is more expensive than other cruise companies but I believe you get what you pay for. We were docked next to the Carnival Splendor and let me tell you looking at that ship compared to the Disney Fantasy, it is a rust bucket. The Fantasy was spotless!!! Read Less
7 Helpful Votes
Sail Date: March 2016
We sailed on the Dream on March 28 for a 4 night cruise. My husband and I were able to use the adult pool areas because my 17 year old son found the Vibe teen club on the first day and spent most of his ship time there from that point on. ... Read More
We sailed on the Dream on March 28 for a 4 night cruise. My husband and I were able to use the adult pool areas because my 17 year old son found the Vibe teen club on the first day and spent most of his ship time there from that point on. He's got a good personality and is very outgoing, but I don't see why others wouldn't enjoy it as well. The adult pool areas were a blessing to us because it was spring break and the family pools were crowded. We had two Cabanas lunches, one Cabana breakfast, one Palo Brunch, and the dining rotation meals in the restaurants (our rotation was Enchanted Garden, Royal Court, Animator's Palate (pirate night) and Animator's Palate (regular menu). The pirate menu was our favorite of the dinner meals. The Palo brunch was wonderful! And Cabanas has something for everyone from sushi to crab legs. As for ports, we did go into Nassau and visited the Pirate Museum, which is more like an attraction than a museum. I forgot how pushy Nassau people are! And I guess a lot of people didn't get off of the ship, because when we got on it was a 45 minute for the aquaduck! My husband took a pass, but my son and I rode it and it is a blast! Our Castaway Cay day, though, was a major bust. We walked in the 5K race and then a monsoon rolled in. So after 90 mintues with sideways rain, thunder, and wind, we went back to the ship. My son was going to do the teen excursion but it was canceled. BUT, none of that is Disney's fault. Stuff happens! It did clear up in the afternoon and my husband and I went back and stuck our feet in the ocean just to say we did. Our sea day was great, with Palo and day passes to the Rainforest room in the spa. It was very enjoyable. Got a nice picture of my son with Jack Sparrow and a family pic with Mickey Mouse. Also saw one of the shows, "The Golden Mickeys". I'm not that into shows even at the theme parks, so seeing one was an accomplishment for me; I always have better things to do. Our stateroom hostess took good care of us and our serving team was on point. We were seated with a family with two teens, and our server kept those teens and my son entertained with brain teasers. Read Less
6 Helpful Votes
Sail Date: March 2016
This is our third Disney cruise, we have sailed the Fantasy twice and this was our first time on the Magic. We are a family of 5 l; my husband and I mid-thirties with children aged 5, 3 and 18 mos. We traveled with two other families who ... Read More
This is our third Disney cruise, we have sailed the Fantasy twice and this was our first time on the Magic. We are a family of 5 l; my husband and I mid-thirties with children aged 5, 3 and 18 mos. We traveled with two other families who had children ranging in ages from 16 to 9. We were a table of 14 for dinner. My review will be based only on my perspective. Overall it was an ok cruise but for the cost it should have been better than ok. In fact, for our third Disney cruise it was, notably, by far the worst of the three. The short story - pros: *We were in group 2 and on the boat by 11:15 *Boat was spotless *Home for 4 days and no one caught anything from the boat (yay) *kids loved the camp *baby loved the nursery - staff was outstanding *Room was clean and nice *Room service was quick *Whiskey tasting was outstanding Cons: *Some kind of "technology" issue kept us standing outside of the port for about an hour *Castaway Cay was a total train wreck; I really feel Disney put us in actual danger *Service in the main dining room was poor *Food in main dining was poor *Coffee is the worst coffee I have ever had (still) *The ship shits down at like 11pm, midnight the latest - no food options except room service and literally nothing to do *Food at Palo wasn't as good as I have had before The details of the trip: We should have known we were in for it when our trip larger started on the curb at Port Canaveral. Some Disney employee did tell us we were outside because of some technology miscommunication so we stood there for a good 45 Min in the heat; it was kind of a mess getting in. That said, we are Castaway club Silver and the line for that was quick so once we got our key to the world card, we had time to get camp wristbands and then board. The ship was, as always, spotless and grand. Greeted by name and cheered for by crew. Unlike the past 2 trips, however, no one escorted us to the elevator or anything. It was fine, however, as it truly was not busy. We got a table to seat all 14 of us although the buffet didn't open until 11:45 sbut it was fine. Food was ok; less options than I remember especially for the kids but fine. We then went to our rooms as the Navigator said they would be ready at 1:30 but they were a good 15 min late so we sat in the crowded hallway waiting but again no big deal. Seriously tho, Disney, don't print 1:30 if you need till 1:45. Say 2pm and look like a hero at 1:45. Whatever I digress. The biggest issue of the trip was Castaway Cay which was our last day but such a big deal I will jump there next. I ran the free 5K and I have before so nothing changed there. Got off the boat, no one checked our IDs tho we needed them to get our bibs at check in. The race is more fun and not chip trimmed but they give you a bib as a souvenir and a "medal" that's made of rubbery plastic at the end. It's fun. There was an overcast which was great for running as it was breezy. Our family had a cabana and I asked a Disney employee "is there a storm coming" they said "no, the captain radioed the island, should blow past us". Ok so great. I laid around waiting for the rest of my family. They showed up about 20 min later and the host for the Cabana came, Lindsey. The sky looked way worse. I said "should we leave?" He said basically the same thing, storm should blow out to sea, hopefully miss us but if it does drizzle stay in the cabana, it's safest covered. Well we had TORRENTIAL rain with literally 50 MPH wind gusts. All 14 of us were totally stranded for almost three hours in our cabana. No food, no real shelter, freezing as we used all the dry towels and got soaked. It was awful. Lightening less than 100 yards away from us. All of the kids were terrified - the adults too! Shame on you Disney. I get no one can control the weather and you don't want people to miss out, but someone HAD to have seen this three hour monsoon on a radar - how you can encourage guests to remain out in weather like that is beyond me. Absolutely awful. We didn't have to pay for the cabana but still - the risk was terrible. The food was not as good as on other Disney sailing; my steak was overlooked on two different nights with two different preparations and they forgot to serve at least one person at our table. They only do Crush at the Animators Palate and not the animated drawings which was a let down as we only ate there once. The coffee is terrible. I think this is a known issue with Disney but still - fix it! They don't do enough chocolate desserts and the menu on Pirate night is the WORST! It's all spicy and seafood - I really struggle with that menu but that is true of all Disney pirate nights I have attended so far. We did have brunch at Palo. This was our third time and the only time didn't have calzone on the menu this time or the filet minion! Food was OK. I had the veal that was loaded with mushrooms that were hidden underneath which wasn't pleasant to me, but for some this could be a bonus. The chicken parm was good as were the desserts but the buffet sections were wierd. They had Nutella breadsticks and the next table had shrimp and prosciutto - just odd. It was worth the $30 but I was let down because I have had better at Palo! Camps were always a crowd pleaser for my kids and every time I called the nursery to check on my baby they were sweet and happy to check on him for me and gave me a full report. They never called me to take him for any issue and when I did check on him by stopping by and looking through the one way mirror - he was always happy and playing with an adult. They were always very professional and kind, excellent employees! We didn't get off in Nassau but those who did said it was nice. I did use the gym to run on the treadmill and that was very nice and clean and not too busy. They added a hot tub to the concierge sun deck; we were not Conceirge but one family who was with us was and that was a nice add - hope the do same with the Fantasy soon! We waited a long time for the Aquaduck but that's to be expected. 45 min with my kid was actually fun time for us to talk and giggle so it went quickly. I don't know why the soft serve ice cream and pizza stands close - I know other cruise companies serve this 24 hours. It's not a big deal for us but once in a while you kind of want a late night snack and the kids are asleep so room service isn't the best option. This never bothered me before but with the lousy dinner service it really stuck out to me on this trip. Disembarkation was a breeze; breakfast at our assigned table with our family before we lesurley walked off was great. I did fee relaxed on our drive home so it was overall an OK trip but having sailed Disney before I really was dissapointed with this trip. Read Less
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