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Sail Date: August 2019
Free, high-quality food (except bar drinks, obviously) there were 4 restaurants on this ship. One is a buffet open only for breakfast with a wide variety of options. (Again, entry is free!) There is a grill, pizza place, and a salad bar ... Read More
Free, high-quality food (except bar drinks, obviously) there were 4 restaurants on this ship. One is a buffet open only for breakfast with a wide variety of options. (Again, entry is free!) There is a grill, pizza place, and a salad bar open after breakfast and multiple soda fountains on Deck 11. The other 3 restaurants are open only for dinner except on the last day, and during dinner, you have the same (fun) waiters assigned to you and ready to serve. The menu has a lot of options and it's all free. Dinner consists of an appetizer, main course, and dessert. Now the rooms are kind of narrow but like dinner, the same person does your room and they are fun! In the morning the set it up so that it is spacious and at night the couches are turned into beds, and in my room with three kids, there are panels in the ceiling that become beds and the room service person makes animals out of the towels and usually gives you chocolate. Also, the shows are beautiful and on this ship, they invited Charles Peachock, winner of America's Got Talent to do his tricks. Also, note that it is hard to get lost on this ship for its massive size and it has a lot of age-fenced clubs for your kids to hang out. Also, the ship stopped at a pretty, disney-owned, private island. TL;DR -Ship: Really big, I compared ships at the port -Cabin: Really nice interior, a little small but actually very livable -Dining: food is great, waiters are fun, especially for children -Entertainment and Activities: Shows are REALLY good and have age-fenced clubs, and the ship stopped at a private, pretty island -Service: dinner waiters are assigned to you and are fun. Room service is great, and animals are made from towels. -Ports and Shore excursions: fast and that's partly because of the multiple gangplanks This is our second time and we're planning a third!! This was a great trip for all and you should join us! Read Less
3 Helpful Votes
Sail Date: August 2019
being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get ... Read More
being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get to know their families and likes, nope we were lucky if they even remembered to get us coffee after dinner. We were second seating with no chance to change it, after eating if we wanted to see a show it was really late and we ended up falling asleep. If we wanted to get a photograph with a character, we ended up waiting for hour, easy. The shopping in the Bahamas that was touted as so much cheaper than the US, well don't forget the VAT tax. Not such a deal then. The Disney island was a let down as well, because of the weather all excursions were canceled except the snorkeling which should have been, the water was so choppy and visibility was zero but they still charged us 120 dollars. Back at the room we were exhausted but guess what? They decided to do maintenance on the balcony and we were left to find somewhere to wait until we could get back in. The pool was constantly closing down and the aqua duck was a hour wait if that was even working . The wave phones were also broken and unusable, we were terrified we would get charged for. The kids area was a joke, no activities just kids waiting around to play video games. I will NEVER go on another Disney Cruise. Ever. Read Less
4 Helpful Votes
Sail Date: August 2019
Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning ... Read More
Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning and at lunch were mostly excellent - Supper was usually poor: meats were mostly dried out and of poor quality - when you name a dish a certain name (ie. Jerk Chicken; amaretto desert) ensure that it remotely tastes like said named dish - I have lived in the Caribbean for a number of years, and the Jerk chicken did not taste like Jerk chicken, not even remotely; the amaretto desert barely had a hint of amaretto; the coconut curry was poor overall, although it was closest to the name) - cooks very timid with the spices, very bland - wife ate the worst lasagna of her life, and she's not normally a picky eater - our table partners were far more disappointed with their meals than we were, and would agree that the food served at supper was sub-par - service was just okay, often slow, and at times would get orders wrong - nice people though Entertainment: - Aladdin was good - Magician was poor and kept constantly plugging his wares - Ventriloquist was very good - Comedian was good - rest of the shows - okay for the kiddies, but nothing to write home about Overall Onboard Experience: - excellent for my young child and wife, who spent a lot of time with the characters, at the movies, shows, boutique, tea time, etc. - poor overall experience for myself and my 13 year old boy who wanted to hang out - he's not into the characters and/or into the shows; we spent time on the basketball court, but there is only so much time you can spend with the sun beating down on you all day; - terrible pool experience: my 13 year old who is 6 feet 2 inches tall and looks 18 (three weeks prior a waiter at a restaurant asked him what kind of beer he wanted to drink) did not want to spend time in the kiddie pool with the 2, 3 and 5 year olds; nor did I, as I am over 6 feet myself - to have two grown men hang out with the little kiddies would not only look odd, but it was not something that we were interested in doing - so we went to the adult pool one night at about 10:00 p.m. - spend an hour there, and was great (it was empty) - next night we went again to hang out a bit and cool off, and this time a different attendant questioned his age and kicked him, even though there were only two other people there, and the two of us were behaving appropriately (we were being civilized, not loud, not disturbing anyone, etc.) - talked to Customer Service about the situation, and they were unwilling to budge and/or accommodate, even though I told them that my son would act appropriately, orderly, etc. and not disturb anyone - spoke to 4 managers in total - Yuki was very nice, but could not assist - after speaking to Yuki, two managers came to speak to me at the same time; I found that a bit "aggressive" of them - last manager by the name of Arief (apparently the top customer service manager on the ship) seemed a bit condescending (ie. Mr. "A" we have already discussed this with you...Mr. "A", I am not going to go over the same points that were already discussed"); I am not even sure that he correctly understood everything that I spoke to him about (seemed to have some difficulties understanding- English is my 4th of 5 languages, so there is no excuse that he should not have understood his customers) - overall, other than Yuki, I found the latter managers unwilling to listen; unwilling to use their heads and apply some discretion; all hid behind their "policies") - they all told me that my son and I could hang out together in the kiddie pool, or that my son could go to the teenage pool (true, he could, but then he'd be there by himself and I'd be by myself in the adult pool - not my idea of family time) - kept telling me that if they let my son in the pool, then they'd have to let all other teenage children in the pool (untrue - they gave me a cabin upgrade - they did not give everyone else on the ship an upgrade); we live in world full of policies, rules, etc.; exceptions to these policies and rules are made all the time based on individual circumstance (ie. people get a break from traffic tickets all the time; bureaucrats and politicians intervene in certain cases to make exceptions based on individual circumstances; etc.) - applying discretion is what allows our world to function more smoothly at times... Overall: The staff were nice overall, other than the higher-up client/customer service managers who were unwilling to provide the customer service that Disney supposedly prides itself on. At least for myself and my son, we did not in any way receive our money's worth - we could have done the same cruise with a different line anywhere from 50% - 65% cheaper. Movies on the television were limited. Even though we weren't on the cruise to watch movies, given the fact that my son was kicked out of the pool, we spent a fair amount of time in the room when not playing basketball, eating, at the shows, etc. Read Less
4 Helpful Votes
Sail Date: July 2019
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day ... Read More
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day sailing was fraught with sub par entertainment at best, even the Aladdin musical was reportedly an understudy who could not sing! The movies were the same repeated over and over again instead of offering additional selections and in the 11 nights the Edge Effect was the only entertainment worthy of applause. Even the on demand movies were quite limited. The menu's were the exact same menu's they have been serving since at least 2016, just lost all of the magic. Sea days were boring unless you played bingo, trivia or made crafts, the pools hot tubs were ridiculously full of bodies, our dream vacation was a let down of gigantic proportions. The crew was mostly kind but even there one could see the difference. We paid an exorbitant amount of money and did not feel as if we were valued passengers at all. We have a positive outlook on life but dare I say this sailing was a huge let down. Of course the rain was torrential on Castaway Cay day, no wonder we were able to pay for an available cabana, but they ordered us to leave an hour early and still we paid full price. Disney we know you can't control the weather but you could have not charged full boat for the pleasure of sitting in the wooden hut. We were super disappointed from bow to stern. Debarkation was chaos and a night mare, everyone leaving at once, just a mass exodus funneling to the one area. It was nice Disney but so long for now, see ya real soon....NOT! Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was amazing. Food at Palo (brunch and dinner) were exceptional. Rely (brunch with champagne pairing) was incredible. Kids Club my kid was glued to it and constantly wanted to be there. Pirate Night was fun, and I realized that I ... Read More
The cruise was amazing. Food at Palo (brunch and dinner) were exceptional. Rely (brunch with champagne pairing) was incredible. Kids Club my kid was glued to it and constantly wanted to be there. Pirate Night was fun, and I realized that I could have enjoyed the fireworks from our veranda, but hey, it was fun to be with everyone. Excursions, we did National Parks at British Virgin Island Gordo, and walked Devil’s Beach and The Baths. This was amazing, water, felt great, the walk in the caves was very adventurous (climbing down steep rocks, at times using a rope to hold on to, or walking down steep stairs so be warned) and very fun. St. Thomas was a trip to Coral World which was very relaxing, and very interesting to learn about sea life, animals and coral. Castaway Cay was the worst experience I have ever had. I set out to do the 5K which I walked. Lots of water, and beautiful stuff to see. I met my family and noticed that the weather was getting very hot. We found some chairs under an umbrella and sat. My son swam in the water, and I am not sure what it is with the heat and moronic people, but obscenities started to happen in everyday conversation. After discussing it with the people that were using it, and receiving a “Sorry” we decided to move to another area. Really, why do you have to use that language in front of your kids and mine? Come on! Wife started to get really hot and headed back to the ship. My son and I stayed for about 20 minutes longer, and as we headed back to the ship a Coast Guard helicopter landed next to the ship. I found out later, that the Coast Guard was called in because someone was suffering from Heat Stroke. THAT IS HOW HOT IT IS. Just know if you go out on the island, there is nothing to do except be in the sun or the water. When in the water, its a little cooler, but not much. No air conditioning on the island, and the air is pretty still, not a lot of breezes. The food for Castaway Cay left a lot to be desired we had a burger (son didn’t even finish it), and chicken burger. Both of which were the worst part of the food we had on the ship. I did drink a lot of Powerade which made me feel a bit better, but didn’t make anything taste any better. My son and I headed back, got on the ship and my son and I rode the Aqua Duck 17 times in a row....AND IT WAS SO MUCH COOLER! The Stateroom Host was incredible. Our head waiter, waiter and assistant waiter were amazing. The food was fantastic, all in all, you have to do a Disney Cruise if you haven’t. You don’t have to do the excursions obviously, you can enjoy a movie, or show, but enjoy that cruise. It really makes you feel special! My family is currently trying to figure out where to go next and when we can do it. This was my very first cruise, and having heard about other cruise lines, I may be a bit snobby and only cruise with Disney! :) Read Less
1 Helpful Vote
Sail Date: July 2019
This cruise was definitely for the grandchildren, who loved every minute of it. We also loved the cruise but the much higher cost than for other “family oriented” cruise lines means this will likely be our first and only cruise on ... Read More
This cruise was definitely for the grandchildren, who loved every minute of it. We also loved the cruise but the much higher cost than for other “family oriented” cruise lines means this will likely be our first and only cruise on Disney. Arrival and Embarkation: Smooth and quick, no issues. Parking garage directly adjoins arrival processing. Only surprise was that a power strip we carried with us was confiscated (returned to us at end of cruise). Other cruise lines we have been on (RCL, Princess, Celebrity, Carnival, Cunard) allow; Disney does not. Cabin: Balcony cabin (8182) at far aft of ship. Some engine noise and vibration but not a problem for us. Quiet. As others have noted, more spacious than balcony cabins on other "family oriented" cruise lines, like RCL and Carnival. Lots of space and storage areas. Balcony adequate and nice view aft. Appreciated separate baths for toilet / sink and shower / tub / sink. Bed comfortable and AC worked just fine. Room steward (Arnis Devilla Cabral from the Philippines) was terrific. In short, no issues. Dining: Buffet crowded, particularly at breakfast but this is the norm for all non-luxury cruise ships, right? Found food in all venues to be excellent. We enjoyed rotating through different dining rooms with same exceptional wait staff (Agung Joko Susilo from Indonesia and Nick Khotala from Thailand - love the international staffs on all cruise ships - major reason I love cruising) each night. Definitely do not skip nights at Animators Palate dining room. I did note there was not as much variety in buffet foods as many other cruise lines. There was little to no curries, Mexican, Chinese / Asian offerings. Think Disney is "missing the boat" on this and that is why gave "four circles" in my rating for dining. We did not visit either of plus cost-restaurants (Remy and Palo) on board. Enrichment Activities: Not much that I noted and honestly, Disney does not market itself as a venue for this. Enrichment on this cruise comes from experiencing the foreign countries visited and the interactions with the multi-national crew members. If mind-stimulating lectures and presentations on weighty topics are important to you, recommend choose a different type of cruise. I think enrichment provided was average for a family-oriented cruise and thus so rated. Entertainment: All outstanding. Production shows (three) are superb - all of them, not just Aladdin. Do not miss the production shows. Outside of the major production shows, particularly enjoyed comedian Jonathan Burns and juggler Max Winfrey. Disney is not as good, my view, for lounge acts (my exception, pianist Tim Moss). This being Disney, whereas other cruise lines use the central atrium area for adult oriented music changing through the afternoon and evening, Disney uses primarily for child-oriented dance parties with Disney characters and similar. There are a lot of venues for adult entertainment. The Tube area on Deck 4 is focused on adults after about 8:30PM. In fact, the only time I witnessed a firm "no" from a crew member to a guest was when a guest tried to enter The Tube area during adults-only evening hours with young son in tow - he was politely but firmly refused entrance and pleading was to no avail. Good for Disney! All the entertainment we attended was very much family friendly. Disney also shines in movie presentation, on deck 11 (Funnel Vision) and in the Buena Vista theater. We saw Toy Story 4, one week after premier, and the screen in the theater is larger than most (and, of course, very comfortable and great sound system). We also saw recent release Dumbo. Popcorn is available – for purchase. Disney also has better than average options available on TV in cabin, mostly Disney films, of course, but not all. Shore Excursions: We used Disney to book excursions on Grand Cayman (glass bottomed boat for young granddaughter and submarine for grandson) and Cozumel (El Paradiso beach outing). All excursions we did were excellent and as advertised, no issues. We also very much enjoyed the day at Castaway Cay. It is definitely more low-key than latest similar offerings from RCL but as with all associated with Disney, what is provided is first class in quality. Beaches were beautiful with plenty of lounge chairs and umbrellas for all who wanted. The picnic style lunch provided was good. The shuttle train is frequent. All in all, it was a very enjoyable day. Fitness Center and Recreation: Did not use but Fitness Center but checked and clearly well-equipped and maintained. The AquaDuck Slide was very popular with our daughter and grandson and there were lots of family-oriented activities throughout each day. The Muppet detective "game" (not sure what to call) you can sign up for is a lot of fun for all and very inventive. In short, loads of activities and chances to "recreate;" most all are family oriented. Pools: As with all cruise ships we have been on, crowded and hard to find a lounger in the shade. . .except in the strictly enforced adults only pool area on Deck 11 near bow. Presumably as most adults have children in tow and cannot enter this area with children, every time we checked this area, we found the pool to be near empty and plenty of loungers available. Again, kudos to Disney. There is also a very nice small hidden bar here, the Cove. Onboard Experience: Very enjoyable. We do not gamble and Disney ships to not have a casino, so we do not miss and allows for more venues (like two large theaters). Lack of “all you can drink” drinks packages meant no intoxicated jerks encountered. I suspect since most adults (not all but definitely most) are traveling with young children, best behavior is the norm. Couple notes: (1) Very few men wear a tux on the two formal nights; any suit or sport coat with tie will fit right in. Saw no formal evening gowns on the ladies; cocktail dress or "go to church" attire was the norm. (2) The free coffee, all venues, is ABSOLUTELY the worst I have had on any cruise. The brand (shown at the buffet) is Joffrey’s. I have had that brand coffee – the brand is not the issue. Coffee is bad because it is brewed so weak; makes McDonalds and Burger King coffee equivalent to a strong Starbucks brew. So, if want a good coffee, resign yourself to buying a Cafe Americano for about $3. (3) There is no printed daily events paper provided; you are expected to download and use the free "App", which is excellent. That said, if like me you miss having that printed paper you can pull from your pocket as needed, go to Guest Services and request. They do have (called the Personal Navigator) and if requested (as we did) will be delivered daily each evening to your stateroom for the next day. (4) Bingo is too expensive, too many people playing, too few games per session, and for the number of people playing and cost, the jackpots are way too low. We normally enjoy playing bingo on cruises; on this cruise, we played once and that was enough. Ripoff, my view. (5) There is always an alcoholic and non-alcoholic "drink of the day," for about $5.25 each. Children's Programs: We had our adult daughter and two grandchildren, ages 6 and 3 with us. Both grandchildren participated and both very much enjoyed. The "Club" is well run (not a surprise) and checking kids out is strictly controlled. We felt very secure leaving grandchildren there and they were never happy to leave. Of note, there are LOTS of opportunities each day for your child to have a chance to meet pretty much any Disney character you can name (from Mickey, of course, to Vamperina). These character meet and greet opportunities are advertised on the App and in the printed Navigator. There are also unannounced character encounter opportunities each day that you may unexpectedly walk into. You can buy the professional photo always taken as your child meets or just take and keep your own photos (and Disney employees accompanying each character are happy to take photo using your cell phone or camera). If you are considering signing up for a character breakfast or similar because you believe this is the only way your child will get to directly interface with a Disney character, you may want to rethink and put that money toward something else. Public Rooms: All spaces are clean and very well maintained at all times. The Disney Fantasy is NOT showing its age. Service: Impeccable and friendly, all staff and venues without exception. Debarkation: I think this was the quickest we ever got off a cruise ship. Under 45 minutes from time we started moving toward an elevator to leave to time we picked up luggage (easy to find) and cleared customs and immigration. I don't know how done as there are no set times assigned to everyone for departure and no area you have to wait for your group to be called. When you are ready to get off the ship, you can. Value For Money: My experience, the cost for a Disney cruise is more than twice as high as an equivalent length cruise and cabin on Royal Caribbean (and almost three times the cost for similar on Carnival). For me and my spouse, bottom line for us is that we are glad we took this cruise on Disney but doubt we will repeat. . .and definitely will not repeat without the grandchildren. The food is excellent and in buffet, we thought, superior in quality to all except Celebrity but the food in dining rooms was as good as other cruise lines, not better and there was less variety offered in the buffet than on other cruises (and the burgers on Carnival are WAY better). The main theater entertainment was superb but felt the entertainment in other venues was no better than on other family- oriented cruises and we missed having “adult focused times” in the atrium area. No can match (or even come close to matching) Disney for character visits or for movies offered but Disney ships simply not have some of the newest gee whiz stuff found on new large cruise ships (like the RCL skating and diving shows). Castaway Cay is terrific but so are the similar venues offered by other cruise lines (RCL in particular). The ship is beautiful and is well maintained (think slightly better maintained than ships on other cruise lines, except Cunard). The cabin was the best balcony cabin we have ever had, any ship. The staff is terrific but honestly, we always rave after a cruise about the superb service we get, all cruises and all cruise lines. So for us, worth doing once but (again for us) the very much higher cost to go on a Disney cruise is simply not worth it. Our cruise budget is limited and we would rather go on two RCL or Princess or Celebrity cruises (with money left over) than one Disney cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
I went on the Disney Magic 20 years ago and ever since then I have been telling my wife we need to take the family on a Disney Cruise. We finally booked the Western Caribbean 6 night cruise on the Fantasy. We have four kids ages 11, 13, ... Read More
I went on the Disney Magic 20 years ago and ever since then I have been telling my wife we need to take the family on a Disney Cruise. We finally booked the Western Caribbean 6 night cruise on the Fantasy. We have four kids ages 11, 13, 15, and 16 so we had two staterooms. Needless to say we spent a LOT of money on this vacation so our expectations were high because of that, and also because it was Disney. Positives: * Staterooms and our host Ignacius were incredible. He was amazing and friendly the whole time. * We saw the Aladdin, Disney Wishes, and Disney Believe shows...all were incredible but if you can only see 1 or 2, I think Wishes was the best, then Believe, then Aladdin. * Got to see Toy Story 4 on the ship for the first time. That was cool. * Cabanas breakfast buffet was great every day. * Room Service and Bianca were great! My kids liked ordering room service and they would send us little surprise treats here and there. My wife got to know Bianca quite well haha. * For smokers, Disney does a great job having places for smokers that are connected to the bars and restaurants, out of the way from everyone else, but not holed up underneath a stairwell or something like we heard from other cruise lines. * BBQ at Castaway Cay was AMAZING!!!! Some of the best food on the cruise. I read another review saying it was their worst. Interesting because we all loved it! * Overall the ship is amazing and clean everywhere! * Lots of opportunities for photos with characters * Pirate night and fireworks * AquaDuck...but go on it after 6pm and there is no waiting! That was when we did it because we had the 8pm dinner service. * Most of the staff was friendly and relaxed. Our servers at Cabanas for dinner (we took a break from the other 3 restaurants for one night) were fantastic! Ezra our assistant server at the 3 restaurants was awesome! * Trivia!!!!! We did multiple ones and it was a lot of fun. * Bingo - positive and negative. Positive because it was fun...Negative because it was over quickly and we were never close to winning. :) Negatives: * Francis, our server at the 3 restaurants. Yeah.....no. Nope, nope, nope. We wrote a letter to DCL about him specifically and that is all I will say. * Food was good and occasionally great, but never exceptional. Overall I can't say it wowed me. It's Disney. At times it was great, at times just good. But never poor. I can't say I had one meal that wowed me, although BBQ at Castaway Cay was really good. Maybe I was just ready for some ribs....lol. * Paying for popcorn. Really Disney? We just paid $18000 for our cruise and all the extras and now I have to pay for popcorn? That's pretty cheap of them. I think for the money you pay I wish more would've been included like popcorn, photos, a few well drinks, and parking at Port Canaveral ($119). * Snorkeling at Castaway Cay. We did not buy the snorkeling activity because we thought we could just do it on our own. At the family beach they have a section that is roped off specifically for snorkelers. We literally saw 3 white minnows and that was it! And we went out REALLY far, almost as far as you can go. There is no way we wouldn't have seen anything other than they must screen off the water or do something to keep the fish where the snorkeling activity is done. And the reason it has to be screened off is because there is no way they would let us be out that far, unless there was no risk of sharks. Which means they must have it blocked somehow. I can't prove it's what they do, but if so, that's pretty lame. Excursions: * We did Kayaking and Snorkeling at Cozumel. It was pretty good but took a long time to get there. Probably spent two hours just getting to it from organizing at the D Lounge to finally getting in a Kayak. But it was good. Next time we will do something different. * Costa Maya - Loved the beach break! Our favorite part of the trip. Lots of fish to see snorkeling, neat area, and felt exclusive. Only negative is we got tired of the vendors keep coming around to sell us stuff. But it was a minute thing. All the kids said they liked Costa Maya the best. I agree. Read Less
3 Helpful Votes
Sail Date: June 2019
This was another great cruise on Disney. The Dream is still an amazing ship. We always enjoy our time on all Disney Ships. Embarkation was a breeze. we were in boarding group 1, so we waited less than a half hour for boarding to start, ... Read More
This was another great cruise on Disney. The Dream is still an amazing ship. We always enjoy our time on all Disney Ships. Embarkation was a breeze. we were in boarding group 1, so we waited less than a half hour for boarding to start, then walked right on to start enjoying the ship. We don't have children traveling with us, so that helps a little when boarding. Disney maintains all their ships, and the Dream is just beautiful. We just can't say enough about how well Disney takes care of their ships. Now this was a last minute trip for us, so we originally booked a GTY. We were assigned cabin 10556. Again, Disney does an amazing job with the ship and our state room was no exception. it was very spacious and well maintained. Our cabin host took great care of us and we have no complaints about the service. We were a little worried about the location. Our cabin door opened right into the midship stairs/elevator lobby, and the cabin was right under the pool deck. I will say that we never heard any noise from the lobby area. It was remarkably quiet, especially for the amount of people traveling through that area. I will say though, we could hear a lot of noise from the deck above. This really wasn't an issue during the day because we spent such little time in the cabin. We did have issues at night. we could hear the movement of deck chairs and cleaning equipment and carts being used up there at all hours of the night. So while we still had an great time, I don't think I would ever choose a cabin on deck 10 again. Dining was great. the food is awesome! Our server staff was outstanding and we really had a fun time. They amazed us with magic tricks and kept us truly entertained as the took such great care of us. I can never complain about the food on a Disney Cruise. We visited Palo's twice, once for brunch and again for dinner on a different night. Their service and food is over the top. I highly recommend the Palo's brunch. And take your time and enjoy it, they give you over 2 hours to enjoy the service and the amazing food with the best view from the back to the ship. Cabanas is alway great too. We always love the egg station, with fresh omelets prepared to order. I love their selection and really can find something different to enjoy every day. Room service was awesome, also. We received coffee every morning to sip as we enjoyed the sun rise from our verandah. We really didn't partake in much of the entertainment on board. We had heard there were changes made to Disney Believe, so we did go to that show, and it was very good. They premiered Toy Story 4 on the ship, but we wanted to avoid the large crowd for that. we have no children traveling with us, so that really wasn't our thing. We love the adult activities around the ship. But we mainly enjoyed relaxing in the adult area by the satellite pool. This was a double up visit to Castaway cay, so the first stop, we enjoyed hanging out at Serenity Bay having drinks and sitting with our feet in the ocean. Disney does a great job maintaining their little piece of paradise. We never get off the ship in Nassau. we spent that day riding the Aqua Duck and sipping drinks by the pool. Th second stop at Castaway Cay, we had brunch at Palo's and decide to remain on the ship and relax. Disembakation was a breeze. We alway do express walk off with our luggage. Once the announcment is made, we depart. We usually wait less then 10 minutes to get through customs and then, sadly, board the bus for the trip back to MCO. Read Less
4 Helpful Votes
Sail Date: June 2019
I recently took a Disney cruise on the Disney Dream, a 4-day with stops at Castaway Cay and Nassau. I did not think I would ever take a Disney cruise. I’ve been on about 20 Royal Caribbean and Norwegian cruises and didn’t think I ... Read More
I recently took a Disney cruise on the Disney Dream, a 4-day with stops at Castaway Cay and Nassau. I did not think I would ever take a Disney cruise. I’ve been on about 20 Royal Caribbean and Norwegian cruises and didn’t think I would ever spend the extra money for the Disney experience. But, now that I have, I’m glad I was able to see the difference and had a lovely cruise. I’ll try to explain a few differences between the Disney Dream and Royal Caribbean, in case you are trying to decide between a Disney cruise and a lesser expensive line. Booking: We booked the cruise by calling the 1-800 Disney cruise line phone number. We asked for two ocean view rooms, which connected. The ocean views we had were on Deck 8 and the ocean view windows were lovely. The windows were big with cushions for kiddos or small adults to sit and relax. From what I saw while on the cruise, there are other ocean view rooms with smaller windows (and are probably less expensive) but we were not offered this option, even when we asked for the cabins to be less expensive. I should have done more research on my own before booking the cabin offered by the phone agent. But, our cabins were lovely and there were plenty of room for storage. The coolest feature of the room, which Disney has over every other line, is the separate bathroom… one with a sink and potty and the other with sink and bathtub. The bathtubs are very, very cool. There is an overhead shower, a bath option, and a hand-held option. The bathtubs are great for kids and are just very cool in general on a cruise. Room service worked really well. The food was good and delivered quickly. The rooms had great Disney On Demand and tons of movies, which was nice for our kids. This was a nice perk you don’t find on other lines (the variety and amount of free movies). A note about “boarding time:” Going into this cruise, my biggest concern was getting on board the boat, as our “boarding time” was 1:30pm, which I did not like. I performed all my online check-in’s about 3 weeks before. I should have performed this sooner, but so be it. Since I am very familiar with cruises, I didn’t think I should have to wait until 1:30 to get on board the boat. With Royal Caribbean, we are used to getting on board at 11am or 11:30 on really, really big boats. I inquired with Disney customer service line several times about getting an earlier boarding time. With three phone calls I didn’t get anywhere. But, on the morning I left for the cruise, I called one more time to inquire and was told I could probably get on board a little sooner at Port Canaveral (rather than cruises which leave out of Miami). This was wonderful to hear and I arrived at the port a little sooner and was able to board about an hour before my “assigned boarding time.” There were numbers for “boarding times” but I acted like I didn’t see them and just got on board. I’d recommend getting to Port Canaveral about an hour before your “boarding time” because it takes a bit of time to get through security and get checked in. Embarkation: Upon entering the ship, it is quite lovely. The entrance is fun with how they announce families on Deck 3, where folks enter is big, gold, and lovely. We went directly up to Cabanas for lunch. My son loves buffets and I would have preferred to have lunch at the Enchanted Garden. Cabanas was totally crazy. Tons of people, not enough space to sit, as this is typical on the first day of a cruise. But, the food was tasty and we just tried not to let the crowds bother us. After lunch we went to our cabins, as they were ready right at 1:30pm. Cruise App: We downloaded the Disney cruise app and was looking forward to using it. All of our activities booked online were loaded through the app already. The app also gives updates on most of your signups, but not all (or at least I noticed our Bippity Bobbity Boutique appointment did not pop up). We were able to see the schedule for the ship on the app. But, the printed schedule can also be found on Deck 3 at the customer service desk. We didn’t figure out the texting part of the app, but had we wanted to take the time, it could have been fun. There are plenty of fun things to do on board. There are tons of activities, characters, food, and fun. The kids club is also well marked on the schedule. The kids club is very, very impressive. The kids club is massive and has tons of fun activities, movies, crafts, books, video games, you name it. It is truly large and very impressive! If your kids enjoy going to kids club and parents are looking to have some alone time, Disney should really, really be considered. The kids club is also very safe with code words and lots of security. The kids club also texts and calls the cabins if kiddos want to be picked up. I liked this feature. Food/Drinks: The rotating Dining Rooms were fun. The food on the Disney cruise was fine… I would say as good as Royal Caribbean. The buffet Cabanas had really nice roast beef and ham for the slicing. Cabanas also had peel and eat shrimp, crab, and oysters, which Royal Caribbean does not offer. On Disney, the soda is included. If you or your kids drink a lot of soda, this alone is a good reason to take Disney. The soft serve ice cream is also better than Royal Caribbean. There are more machines, more flavors, and none of the machines are broken. I attended the champagne class and it was very informative and the champagne was delicious. On Disney, you can purchase drink packages too. But, they are very different than Royal Caribbean. For instance, when I inquired about getting a beer package, it would have been about $60 for a dozen beers. It was not the price that bothered me; It was that they deliver the beer to my cabin for my fridge. I wanted to be able to grab a drink at whichever bar I was near, which was not an option with a package. Also, it has to be the same type of beer… no mixing and matching. The best price I found for a draft beer was on deck 3 across from customer service. It was at least $2 cheaper than the bottled beer, which was a nice treat! Characters: Yes, there are tons of lines. We didn’t want to wait in line for Mickey. But, we stumbled across him, just as he was leaving. My mom, who is quite elderly and moves very slow, motioned for us to run ahead. Mickey saw this. Mickey left his spot, walked over, and escorted my elderly mom back to the spot for the picture. It was beautiful and it brought me to tears. It reminded me of the “old days” when I was young and I could walk up to Mickey at the park’s entrance and embrace him without all the lines and chaos of today. I wish I would have told Customer Service about this wonderful moment. If you are looking for a moment like this with characters, perhaps a cruise should be your choice and you should skip the parks. If you book the Princesses and Frozen Friends ahead of time, the line moves quickly and it’s manageable. I recommend getting online and booking the day you’re able to (the agent who takes your reservations will be able to tell you the exact date). There are characters at many times during the day and those lines are very, very long. If you want to “do it all,” I can see how it would really stress you out. We just did what we could manage without getting frustrated. Castaway Cay: I’m from Florida and we have beautiful beaches. I’ve been to Coco Cay (Royal Caribbean) many, many times, and I love it. So, I had really, really high expectations for Castaway Cay. If you’re from somewhere without beaches, you will think it is paradise. The private island is lovely, but very compact and crowded with a long walk to get anywhere. I would try to avoid going right to the beach, where thousands of other people are. Or, I would skip the beach all together and splurge on a cabana or head directly to the adults only beach. I didn’t care for the beach part where everyone seems to congregate. Too many people in a small area. The beach/ocean for the water sports is much more expansive, but hardly anyone was over there (not saying I recommend it, b/c I just saw it from afar) One of my dear friends who has taken many Disney cruises waits to visit the island until after lunch. This would be my strategy if I ever go back. The lunch on Castaway Cay is just plain bad. And since Royal Caribbean has really beefed up their island lunches, Coco Cay blows Castaway Cay away for island lunch. Movies/Shows: The movie theater is very cool on the Dream. Movies are readily available and also movies which are current in the theaters, which is a nice perk. The Golden Mickey show was cute, but the gift shop should not charge $40 for the trophy of the Golden Mickey. Just plain mean. Beauty and the Beast is astounding; an outstanding show. The set, the special effects, the music… just beautiful. The soda is complimentary outside the theater (unless there was a mistake) and the popcorn should be free, but it is inexpensive to purchase. Games: The Detective Agency interactive game on board should not be missed (your kids will see it, don’t worry). My kiddos loved it and we performed all three challenges. If you are worried about time… the game can be played quicker by skipping to every other deck. For instance, you must visit every deck in the game, but the games are forward and aft on every other deck. So, you would want to hit decks, 2, 4, 6, 8, 10 at one time and then go back for the odd decks another time (to save time). It was a highlight. When you see the game on Deck 2 (outside the Enchanted Gardens) or on Deck 5 (by the kids club), grab a map of the game, primarily to use as an on board map. The maps on Deck 3 at the service desk are too small to read. Aquaduck: The Aquaduck ride is very, very cool. You must be 54” to ride alone. I had my son measured at the pediatrician just several weeks before the cruise. Although he was 54” on our home ruler and 54” at the pediatrician, he was too short to ride by himself, as I don’t believe their measurements are accurate on the Dream. I got into it with the lifeguard… it’s a long story. Just be aware the ruler could be inaccurate, which makes a difference if you have smaller children and everyone wants to ride (two seater floats). The lines are quite long and we waited up to 45 minutes. But, on the night of the Pirate Show, there was not a line for the Aquaduck and its open for an hour during the Pirate Show. My son and I skipped the show (it looked really dull anyways) and we went on the Aquaduck during the show, round and around for an hour straight without a line. It was the best part of the cruise. We were the only ones in bathing suits on the whole deck, but we were absolutely having the most fun. It’s a memory of my son I’ll treasure forever. So, please skip the show and go on the Aqauduck. Or, skip the island in the morning and go on the Aquaduck when everyone else is getting off the boat. It’s worth it. Service: We are nice, friendly people, so we get good service on other cruise lines. But, Disney really blows everyone away with service. The dining room service was outstanding. They really catered to my elderly mother and helped her over and above normal service. They also catered to the kids. The room attendant was also really accommodating. Even the staff in the halls were super friendly. We always have great service on Royal Caribbean, but it was even more noticeable on Disney. Disney Visa: If you have a Disney Visa card, and you tie it to your on board expense account, you receive 10% off on retail items. I don’t remember getting anything else 10% off besides the shopping. This was a nice benefit I did not expect and did not see advertised anywhere. Spa: I went to spa and purchased the Rain forest Package, which included the private access to the aromatherapy showers, the heated lounge chairs, and two small Jacuzzi's, which have a great view. The package is for the whole cruise, so you can spend as much time as you’d like. It was very private, away from kids, and relaxing. I would recommend getting it. Departure morning breakfast: We didn’t know we had to be at our dining room when the dining room opens. We were turned away when we arrived late. We were banished to crazy Cabanas before departure. This is not the policy on Royal Caribbean, as you can arrive in the main dining room whenever you want. Just something to consider when making your decision. If given the choice, I would still choose Royal Caribbean, primarily because of the price and the perks I get because I have cruised so much with that line. But, I’m really glad I tried Disney and I may even go on another Disney cruise someday in the far future. Thankfully, I didn’t get too spoiled and I’m still happy to cruise on other lines. If you are planning to cruise very infrequently, or maybe only one or twice in a lifetime, I would choose Disney, as you are probably going to have a wonderful experience. If you live near a port or cruise often, I would choose a lesser expensive line… you will still have fun! Read Less
6 Helpful Votes
Sail Date: June 2019
We are a late-60s couple who enjoy cruising. This was our fifth cruise, first with Disney. We were traveling with a large family party. We had a very good time, but I thought I would write this review slanted toward older adults who are ... Read More
We are a late-60s couple who enjoy cruising. This was our fifth cruise, first with Disney. We were traveling with a large family party. We had a very good time, but I thought I would write this review slanted toward older adults who are trying to decide if a Disney cruise is right for them. First the bottom line, then the good and the not so great. Bottom line: it was great for an extended family gathering. I am less energetic than my younger relatives and could enjoy quiet time in the adult areas while they were off doing fun family things. We got to gather as a family at night at dinner and enjoyed hearing about their adventures. Are we glad we went? Absolutely. Would we do Disney again just as a couple? No. See below. The good... We thought Disney Fantasy was great. It was spacious, spotless, very well run. The food was great both in Cabanas and in the dining rooms. * Food - We didn't have a single bad meal. We thought it was far superior to Carnival, somewhat better than Norwegian. Not as good as Windstar but Windstar is much smaller and more expensive. The bars were great, bartenders efficient and friendly. * Cabin - Our deluxe oceanview cabin was larger and better organized than similar cabins on other cruises (except, again, for Windstar). * Entertainment - We didn't do any of the shows but our family members who did seemed to enjoy them. We thought pirate night was a lot of fun. * Embarkation - Embarkation and debarkation were efficient. We used the 'don't see your bags until your home airport' option and loved it. * Adult space - Disney did a good job with providing quiet adult-only space. The deck spaces especially were much better than either Carnival or Norwegian ships we have sailed on. The not so great... although I would give Disney high marks overall, some things don't suit everyone. * Disneyfication - we enjoyed seeing the characters and all the branding on board, but for adults without children it is something we wouldn't want to do again except with family. Unless you are a Disney fanatic, once will probably do it for you. * the 'go figure' category - some things just didn't make sense. We were staying at a Disney Resort, which you would figure would get you on the ship at a reasonable time. Not so. We had to have our bags packed and ready at 8:00 a.m., but our transport didn't get there until 12:30, which meant we didn't get on the ship until close to 2:00 p.m. Bummer. * the dining rooms are unavoidably very noisy. Lots of kids, lots of noise. If you are adults sailing alone, probably not your atmosphere of choice. * lack of activities for adults. One of the main reasons we wouldn't do Disney again is that the activities for adults without children was distinctly lacking. A bit of trivia (ok), bingo (been there, done that), and tasting/mixology classes that were booked long before we got to try to sign up for them. We were a bit bored during the day. * the excursions were oriented toward active families. Fair enough - that's the market. But we were disappointed in the range of excursions available. Other cruise lines have done a much better job. * prejudice against first-time cruisers. See above. It seemed to me that Disney was much worse about this than other lines we have used. I know you have to give preference to loyal members, but you should balance that with giving some opportunities to first-timers. So, again, glad we went. Good value, great fun, excellent food. Read Less
2 Helpful Votes
Sail Date: May 2019
Disney cruise with Grand children and son and girlfriend. The best part was the food. The service with Leo and Sum was fantastic, I was so impressed with how they interacted with my family... My daughter is vegan and my grandson has ... Read More
Disney cruise with Grand children and son and girlfriend. The best part was the food. The service with Leo and Sum was fantastic, I was so impressed with how they interacted with my family... My daughter is vegan and my grandson has an egg allergy. It was unbelievable how well we were catered to and treated by everyone. Really enjoyed pirate night Shows were great! Shaun Farquart was great in the adult and children shows. 5K was fun island was fun. The island was nice but a little to little to Disney. Cloudy day made it more enjoyable. Would have been to hot if the sun was out. Grand Kids loved the movies and shows. Downside was the price of drinks. Room service was great. As I said the waiter Leo and Sumi were the best part of this cruise, Leo took care of us at lunch even when he wasn't our waiter Read Less
1 Helpful Vote
Sail Date: April 2019
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we ... Read More
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we could of just stayed on it for another week. We have also done 3 day cruises on the Dream. Top notch entertainment and the dining for us was also top notch..Cabanas was ok but still much better than anything on a Carnival Cruise..we had a verandah and so worth it...loved how much room we had in our room. I know we have only done 3 cruises with Disney but I can not find fault with any of them. On this last one our room was next to a family with 3 kids and a baby...the kids screamed and cried the whole time and it sounded like they were playing ball in the room with all the noise...I know kids will be kids, but please teach them to respect others..this is not Disney's fault...our waitstaff David and Marco were fantastic and our stateroom hostess was great too...I do agree concessions for the movies should come with the price. Entire ship spotless!! Read Less
23 Helpful Votes
Sail Date: April 2019
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were ... Read More
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip. The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours. Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table. Keep in mind that this was all on the first day. The next day we were moved to a new table, which thankfully was better placed and staffed. Cornwall and Nery were lovely—at least they were more interactive and even gave us a few riddles to solve (as a side-note, our stateroom attendant was also quite good. We do not recall her name, but our room number was 7678. A minor bright spot for our trip). Turning back to the dining experience though, there still wasn't any Disney magic to be found. Other wait staff was doing magic tricks for their tables, or folding the kids menus into special shapes or bringing the kids extra napkins folded like flowers or hats. Ours really did nothing extra for us, and while Dan came by to check on us from night to night, it was clear he was doing so not out of a genuine wish to make our experience memorable, but rather to cover himself for the first-night debacle. The 7 nights of entertainment was also extremely disappointing. It had two decent shows with Disney characters etc., and the ventriloquist, Taylor Mason, was great! However, there was also a guitar player whose act seemed to be nothing more than taking requests for older songs from the audience and a talented but extremely boring guitar player. There were also sticks and boards players who were entertaining, but far from headliner quality. The "broadway" night was a man who sang to the crowd for an hour. My daughter fell asleep, my husband and son left after half an hour. That was NOT magical, it was boring, we can listen to CD's at home. We thought there would be at least some dancing in the background or something. The juggler/comedian who performed was quite good, but he was not a headliner, you had him in one of the small rooms, where he couldn't even do certain juggling acts due to the low ceiling. So while there were a few good shows, some of the nights were a complete waste of time. I was told that the entertainment on a Disney Cruise was incredible. That is simply not the case. As for the late-night adult entertainment - Chris was incredible. He made any and all activities fun. But he disappeared after night three of the cruise. The other nights they had mini shows that were mostly boring. The Broadway guy sang—again. The guitar guy sang—again (and did the same show of, “no I don't do that type of music,” and then would play some music that we wanted to play. Really no creativity whatsoever. The juggler/magician once again did a nice show. And the violinist in the champagne lounge was lovely. We did some trivia games (they were okay at best), we did the character drawings (the teachers seemed to be reading off a paper and not very trained). We did the carrot and potato race twice, which was a decent activity. We did the magic show (the kids loved it, but then the magician performed 2 more times, the exact same show). Just like the juggler, one act on repeat. Same with sticks and boards side show, same as stage show. I already talked about the wait staff, the food for the kids was fine, but the food for the adults was nothing special and actually blown away by the food on Norwegian cruise lines. Another disappointment was of course Castaway Cay – the ship tried to dock 3 times and couldn't. We of course understand safety and we appreciate the effort to dock at the island. But this is a significant part of a Disney Caribbean Cruise. How is it that you don't have an alternative plan to get people on the island if currents are strong and wind are high? But more importantly, if you don’t have a plan, where are the plans to make the extra day at sea even somewhat memorable? The plans appeared to be nothing more than a couple of trivia games, another potato race, and a sticks and boards workshop that were thrown together at the last minute. How does that possibly compare a day on a private island with white sands, snorkeling, bike riding, and water slides? Our kids were literally in tears, and yet I couldn’t even begin to lie to them and say that the activities during the day at sea somehow made up for it. Interestingly, the Castaway Cay activities were never removed from the on-board Disney Cruise app (that the staff recommended continuously), despite attempting to refresh the app so that those activities would disappear. Therefore, while we were sitting on the ship that day, whenever we would look at the app we would still have to see the fun activities we were missing. It was a brutal blow to my kids to have to see these activities, but then be informed that those were the ones from the island, and therefore not available. Turning to the Kids Club--you are Disney and the cruise is supposed to be an amazing experience for the children. How is it possible that this was run so poorly? Our kids are seven and nine years old. You had a few sporty activities for the 9-year-old age group in the club rooms. But it was basically LORD OF THE FLIES in there. The counselors did not run the games well, and the games were not fun because they would turn into chaos within just a few minutes. Why would you not organize activities where the counselors lead them on different activities on the boat, such as basketball, or dodge ball? Or at least keep the games organized so the kids can have fun and not be fighting over the rules? Absolutely unacceptable. People had to sign up for the soap race car event early. My son missed this since (like the dinner crew) it wasn't really announced (you had to look for it). My daughter did some cooking, volcano building, and slime making, and she traced a few Disney pictures. These were all fine, but these are the most memorable activities over a 7-day cruise? Meanwhile, our son played video games almost the entire time he was in there. To be clear, my son was on a Disney Cruise, and yet when he was in the Disney Kids Club he was left on his own to play video games. I even saw one of the counselors meanly grab a kid by the arm and push him back because the child was trying to ask a question while I was talking to the counselor. Luckily another counselor came over and took the kids away but if that was my kid, I would have been furious. Given the lack of interaction in the kids club, neither one of my children really met anyone that they now consider a friend. Not surprising when there are about a dozen iPads and 10 other video game screens. Where are the camp counselors getting the kids together and playing name games and other interactive silly games that get kids laughing and making memories? They were usually standing together talking, or just leaning against a wall. Or standing out in front of the hallway directing people in. Not learning kids’ names, not teaching them songs, or how to draw, or playing board games with them, or running other games (there are books and books of games to play as Ice Breakers that kids that age love). After a week the counselors did not even KNOW who my kids where. I would go looking for them and they would have no advice for me, they could only look on the map at their little dot. The kids were literally just blinking GPS spots in their minds. In short, we choose a Disney Cruise, and paid a significant premium, for the Kids Club, the Disney shows, and overall Disney Magic. The other parts of a cruise you can get on any ship. Our decision seems to have turned out horribly. Again, how could our kids spend seven days with Disney counselors and come out not knowing one name, or one story, or one funny joke that was taught to them? This is completely unacceptable. Not having any game plan for a day at sea if Castaway Cay does not work out is similarly unacceptable. And the entertainment/shows were also disappointing. We did our best to try everything and find the Disney magic, but everything was far below what was expected. We took time off of work, flew out from California, and our kids missed school. We sacrificed a lot for this supposedly amazing experience. We could have had a better experience on a 4-day cruise out of Long Beach and still had 5 more days (and thousands of extra dollars) to do something else spectacular. Read Less
3 Helpful Votes
Sail Date: April 2019
This was my family's first cruise together. Overall we had a very good time, and I think everyone would be game to go again. Background: Husband and I have a 3 and 6 year old, are fairly well traveled and more inclined to cultural ... Read More
This was my family's first cruise together. Overall we had a very good time, and I think everyone would be game to go again. Background: Husband and I have a 3 and 6 year old, are fairly well traveled and more inclined to cultural vacations vs beach. Despite my combing personal navigators, available port excursions, etc., we weren't sure what we'd do on a boat for 7 nights. As it turns out, there was plenty to do. 1. Cabin - was great with ample room and storage. We had a deluxe family verandah room, and the split bathrooms were key. Our attendant kept it very clean and was in our room multiple times a day. We all slept amazingly well. 2. Food - meh. Kids' meals were mac and cheese, pasta, chicken tenders and broccoli everyday. Discovering mid-cruise that the ship had peas onboard was a relief so the kids could at least eat some other green. Everything looked good and seemed fresh, but execution in MDR was about what you'd expect when you have thousands of people to serve. The lobster tail was overcooked and dry, for example. Lamb shank was mostly tender but unevenly cooked, enormous and a bit out of proportion with the rest of the meal. The buffets were very clean and items generally fresh - no real variety and taste wasn't exceptional. Overall, though, we ate well and quickly enough, which isn't easy to say when you've got young ones to feed and yourself. Still, if the MDR was a standalone restaurant in my hometown, I wouldn't necessarily put it on my list of go-to restaurants. 3. Entertainment - was really disappointing, surprisingly. I didn't know the cruise wouldn't feature Aladdin and had been looking forward to it. Believe was pretty good. Wishes was terrible and all about a guy trying to tell his best friend that he's interested. Not really what I want to watch with my 6 yo daughter. There was a clogging act (tap dance with a millennial twist), circus/juggling, and a magician. We went out of our way to attend these performances (with the exception of the magician) and although my kids generally enjoyed it, I wish we didn't bother and instead enjoyed the pool, spa or even Captain Marvel (which we tried to watch but never made) instead. 4. Port Excursions - we handled on our own. Went to Cane Garden Bay one day and Magen's Bay the other. They were relaxing but my kids weren't feeling so hot and very tired so we only stayed for a couple of hours. As travelers who enjoy learning about other cultures, my husband and I realized very quickly that the stops are fun experiences but not really a way to see or learn about a location. I suppose that'd be really hard to do in just a few hours. 5. Kids Club - both kids liked it when we toured and seemed interested and engaged. But on the second night, my daughter felt that one of the counselors had chided her and got turned off. My second was never as into it. They spent limited time in it after that, which I didn't mind because I wanted to spend time with them but it definitely thwarted our plans to have quality adult time together. 6. Service - exceptional. We put down a placeholder and will see if we return - the experience was great enough that I know we'd like to go on a cruise again. But the question I've been asking myself since planning this cruise as to whether it's worth it to spring for Disney over RCCL or another cruise line still remains. Read Less
2 Helpful Votes
Sail Date: April 2019
We sailed on Disney Fantasy April 6-13 with three generations of family ranging from ages 4 to 77 (our kids are 4 and 5). This was our first Disney cruise although our family has cruised on other lines. Generally expectations were met ... Read More
We sailed on Disney Fantasy April 6-13 with three generations of family ranging from ages 4 to 77 (our kids are 4 and 5). This was our first Disney cruise although our family has cruised on other lines. Generally expectations were met and some surpassed. Disney knows how to make kids happy. Very happy. And keep adults relatively satisfied as well. Service was impeccable. The ship particularly succeeds in its creative details and loads of activities. Complaints are what you would expect of any mass market cruise or amusement park. Yes, there are crowds, the food is average, and there's the near constant upselling. But none of those overly detracted from the experience. Ship. The Fantasy is a large ship, attractive and well-maintained. The pool deck and buffet (Cabana's) are rather crowded, especially on days at sea. The main pools are small and the area around them tight. Same with the adults pool. There is a good portion of the deck reserved for adults but it's towards the bow and can be quite windy. I especially liked the feel of the Currents bar in the adults area with a nice view of the ship and sea. The Aqua Duck slide is fun but with a 30-45 minute wait a time investment. The atrium and interior areas are highlighted by clever and ever-changing digital art. Other than around meal times most of the ship's interior space is not too crowded. As a runner, I appreciated the .4 mile track on Deck 4, by far the best I've seen on a ship. We particularly liked the bar area in the evenings, especially the Irish pub. Bars are concentrated in a single part of the ship. Again, Disney plays to adults too. As for the ship's size, we definitely noticed it. There's a certain anonymity and impersonality that comes with never seeing the same people twice. Room. We were in 6150, a deluxe oceanview with verandah. Because our family had 4 rooms next to each other, the balconies were opened up and combined. Rooms are small but very well-designed. By day they sport a couch and coffee table. At night they are magically transformed into a kids' room with bunk beds and a curtain. The dual bathrooms were novel and useful. Oh, and the towel animals! Each night brought a different creature. Again, Disney has thought of a lot of nice touches. Food. Dining was about what we expected. Main dining room food was average. Surprisingly I thought the seafood dishes were generally better than the meat ones, which were often tough and flavorless. We mostly had breakfasts and lunches at Cabana's, which was fairly uninspiring and chaotic. One bright spot was the unlimited shrimp and crab at lunch. The food by the pool - both selection and quality - was quite poor. It would be nice if overall there were more adventurous options and different cuisines. Food is clearly not Disney's priority. That being said, we had quite good meals at Remy and Palo. Sure, they were splurges but we thought both exceeded expectations and were highlights of the cruise. P.S. The Mickey bars are really good with a nice dark chocolate shell. Service. Wow, the service. If only Disney could train the world. From our stateroom attendant to waiters to staff all over the ship, Disney knows how to make everyone feel special. At one breakfast, the waitress cut our kids' food and wiped their mouths. That itself may be worth the price of admission. And the front desk recovered our 4 year old's lost stuffed Pua all of three times (sadly it met its demise when lost the fourth). The service at Remy and Palo was so attentive as to almost be overwhelming. Kids' Activities. Kids are not bored on the Fantasy. And the kids' club is one of the really nice perks for both kids and adults. We dropped ours off almost every afternoon for a few hours. They seemed to have fun. That said, compared to our last all-inclusive at Club Med where the kids club had full roam of the resort and resort activities, there was something a little disconcerting about arriving each time to find our kids parked in front of a TV or video game. Outside of kids' club, our kids enjoyed the pools, dance parties, character greetings, the Disney Jr. breakfast, etc. Nickel and Diming ($$$). Disney Cruises don't come cheap and once on-board you realize there's a lot more to spend money on. Alcohol, specialty restaurants and shore excursions, fine. But charging extra for soft drinks at meals, lattes, smoothies, ice cream and even popcorn at the theater somewhat offends the idea that you're paying an all-inclusive price in advance. Although those Mickey foam lattes might have been worth the extra expense. Entertainment. The Aladdin show was on hiatus on our cruise. We attended two others - Disney's Wishes and Believe. Both were well done if not cheesy, one with an odd high school relationship plot that seemingly appeals to neither adults nor their young kids who predominate Disney cruises. Both are vehicles for delivering lots of choreographed Disney songs. When asked after the cruise about their favorite experience our kids both said the shows. So again Disney must be doing something right. Our kids also enjoyed the deck shows and other entertainment around the ship. I'd be remiss not to mention the "shows" in Animator's Palate at dinner. These are immensely creative and interactive. I'll echo others' advice that you should make sure to be present at those dinners. Ports. Our cruise sailed to the Eastern Caribbean. In Tortola, with our group of 12, we chartered a private boat through Antilles Power Boats. Rosie and Phil were great hosts and took us around to Norman and Cooper Islands and the Willy T's for lunch. In St. Thomas, we took the ferry from the ship to St. John and a taxi to Trunk Bay. In my view St. John has some of the finest protected beaches in the Caribbean if not the world. And even on cruise ship days they're relatively uncrowded. As for Castaway Cay, it was nice in an artificial Disney World sort of way. If anyone can create an island paradise from scratch it's Disney. But I don't entirely get the profound love for Castaway over on the Disney message boards. We have been to many beaches in the Caribbean and generally prefer the ones without 4,000 people parked on them like sardines. Castaway is unavoidably crowded. That said, the barbecue lunch was one of our better cruise meals, and the 5K "run" (most people walked it) was fun if not a little strange on an unattractive air strip and path around the interior of the island. Take-Aways. For full disclosure, there are people over on the Disney boards who boast of taking 5, 10, 15, 50, 100 (!!) Disney cruises or who regularly vacation at the parks. We are not among them. We enjoy different kinds of travel and intended the Disney cruise likely as a one-time experience. From this perspective, the cruise passed the test. Kids were happy, adults were happy, we went to nice beach destinations and were well taken care of. Worth It? Disney cruises come at a premium, and such a question is subjective and dependent on personal factors. We don't have any regrets doing it, enjoyed the experience and felt good about the trip. Having cruised on most of the other major lines, we don't think anyone does it better for young kids than Disney. Read Less
2 Helpful Votes
Sail Date: March 2019
We (my wife, my almost 2 yr old son, and me) chose this cruise mainly due to some friends who had booked the same cruise. Overall, we had a good time, good service, and good food. The main thing we were hoping for was some family time as ... Read More
We (my wife, my almost 2 yr old son, and me) chose this cruise mainly due to some friends who had booked the same cruise. Overall, we had a good time, good service, and good food. The main thing we were hoping for was some family time as my wife and I both work and as a result our son spends most of his waking hours m-f at daycare. So we chose not to put him in daycare/nursery on the ship. This, surprisingly, resulted in limited options for us on the Fantasy even though it is built for families/kids. Why? 1) My son is not potty trained yet, so all pools were off limits to him. He has been taking swim lessons at home, so everytime we walked by a pool he would ask to go it in, but he could not. There are two "splash" zones open to non-potty trained kids, but one is out of the sun and resulted in being too cold for playing in for extended periods and the other is up on a higher deck and was often too windy to play in for very long. But, to be fair, he did enjoy those areas when he got the chance. 2) the only other area on the ship specifically suited for toddlers is Andy's Room...which was only open to toddlers for a couple of hours a day as the rest of the time it was part of the Oceaneer Club. We did try to take him to other events listed as "all ages", but outside of one coloring event, they were not right for him. But we still had a good time. The only other issue we had was dinner. We had linked our reservation with our friends in hopes of linking our dinners. They have a 2 yr old too and we all were wait listed for the early seating. To my surprise, my family got the early seating but our friends did not. No matter, they will seat us with another family, right? Nope, we were seated with 3 grandparents who were cruising without their families. While they were nice people and we had pleasant meals with them, I am sure we all would have preferred to have been seated with others in similar situations to our own. And the fact that our friends were on the late seating threw their schedule completely off of ours and reduced the amount of time we all got to spend with each other. The service was great, the food was good, the room was nice, and seeing my son meet all the characters was something special. There are plenty of tips out there for Disney cruises, but one thing I would suggest is have two sets of fireworks, waiting until 10:30 is just too late for those families cruising with little ones. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our second sailing on the Fantasy and we loved it both times. Sailed with husband and boys ages 8 and almost 3. Positives - entertainment (live music, activities and shows, esp. Wishes and Believe), staff, service, kids rooms ... Read More
This was our second sailing on the Fantasy and we loved it both times. Sailed with husband and boys ages 8 and almost 3. Positives - entertainment (live music, activities and shows, esp. Wishes and Believe), staff, service, kids rooms (Its Small World and Oceaneer's Club/Lab) and port adventures. When we docked in Tortola we took the ferry to Virgin Gorda and did the baths/caves .. my 8 year-old loved it. We also enjoyed the Kon Tiki boat ride on St Thomas. Negatives - the food. I think this was the worst cruise ship food I have ever had, and I have been on around 20 cruises across all lines. Also seemed worse than our prior trip on the Fantasy in 2017. Although my kids didn't notice! Also, I encountered 2 staff members with bad attitude (one at Port Adventures desk and one at Book your Next Cruise desk) - still a significant minority, but also a first for Disney. We noticed some enhancements after the dry dock so that was nice too. However, perfect cruise for our boys ages 3 and 8. Read Less
2 Helpful Votes
Sail Date: March 2019
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and ... Read More
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and was surprised at all the negative ones. I really think some of the negative reviews are coming from people who are used to other cruise lines and don't do Disney parks. For those not used to having to get to things early and wait in order to get good seats or see characters (much like rope drop at the parks), this cruise is going to seem super stressful. For those of us who are park pros, it's just another Disney day! I saw a lot of bad reviews of the food, but we found the food to be quite good every night! They are serving 3000 people, so I didn't expect five-star dining.... but truly, it was delicious! My 15-year-old son had one meal he claimed was the best thing he had ever eaten. Cabanas was a pretty typical buffet, but we all enjoyed it. The kids of course all loved the soft-serve ice cream on demand. We had adjoining staterooms and it was great. Having the verandah was completely worth the little bit extra we paid for it! We hung up as much as we could to save drawer space. I would suggest bringing a hanging bag for your toiletries. That helped a ton in the small bathroom. The shower//tub is VERY small and I spent much of the cruise pondering how 6-foot-tall men deal with it. Every employee we encountered seemed happy and were very polite and helpful. Our servers, Radu and Juan were wonderful, as was our stateroom host, Goodluck. We tipped them all extra. We did not tip the head waiter extra above the standard tip just because we only saw him a couple of times. The shows were amazing. Believe and Beauty and the Beast wowed our three boys! We missed the Golden Mickeys the first night because we were all exhausted. Spent the rest of the cruise regretting that decision because everyone raved about it. The pool was as expected. Small and crowded. We had been warned and we know pools are cruise ships are notoriously small. The kids rode the Aquaduck a couple times right when we boarded and several times on Nassau day since we did not leave the ship that day. They enjoyed it! Castaway Cay was amazing and lived up to every expectation and everything we had heard about it. LOVED the constant hand wipe distribution at the restaurants and buffets. The ship was immaculately clean. We discovered trivia on Day 3 and had such a blast. We wished we had hit those earlier! Here are our criticisms: 1) We bought the popcorn buckets after the second night because our kids always wanted popcorn. But seriously. The popcorn should NOT be extra for as much as you're paying for this cruise. 2) The food at Castaway Cay was by far the worst food we had the entire trip. It was definitely not up to par. 3) The age range for The Oceannear's Club it WAY too big. Our almost 9-year-old and 11-year-old were both bored and never went back after the first day. They said there were lines for everything. I feel like they need like a 3-6 and then maybe 7-11 grouping? Our 15-year-old enjoyed the little bit of time he spent at Edge, which wasn't a ton. Read Less
1 Helpful Vote
Sail Date: March 2019
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise ... Read More
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise went on. Remy food & service beyond expectation but definitely a splurge. Oceaneers Club staff great but activities too young for our 10 year old. Disney excursion well-organized and enjoyable. Courtney Taylor trip beyond expectation - Karl went above and beyond in providing personal experience for our family. Getting on and off ship very easy and safe. Unable to find any open chairs by family area on Castaway Cay for a couple of hours. We went ashore at 10 a.m. Chairs opened up around noon. Cookies Too food was okay. Disappointed Cabanas was closed last night of cruise - wasn't feeling well and ordered room service - BLT sandwich was inedible. Heard crew complaining about work regularly. Read Less
Sail Date: February 2019
This was the first time I have sailed with DCL. The Wonder looked beautiful coming off its 2017 refurbishment. 14 nights was a gamble for a cruise line I have never sailed before but Disney lived up to it's reputation for excellence. ... Read More
This was the first time I have sailed with DCL. The Wonder looked beautiful coming off its 2017 refurbishment. 14 nights was a gamble for a cruise line I have never sailed before but Disney lived up to it's reputation for excellence. Of note, this particular cruise had only 300 children aboard. It was a running joke among the crew. It made for what was probably a much quieter cruise experience than typical. Embarkation was simple and for the most part, everyone arrived at their assigned time so it was not insanely crowded. Debarkation was equally as simple and we put our luggage out the night before to have it taken off the ship. It was just myself and my husband on this trip. Food: highlights were the incredible service in the rotational dining and the high quality of the food both in the dining rooms and in the buffet and quick service stops. Was every meal and every menu item amazing? No, but most of them were between “outstanding” to “very good.” You can preview the dinner menus on the DCL onboard app or by stopping outside your dinner location - there's a menu posted. Our servers were so accommodating and friendly and worked extremely hard to deliver a four star experience. The buffet was strongest at lunch. Beautiful options every day and a different variety every day which is hard to do on a 14 night sailing. Breakfast was plentiful and had an omelette station where they would make your order and give you a number, then deliver it to your table. Nice to not stand in line. Cabanas staff was on top of clearing and cleaning. There were always tables available. The quick service and room service were abundant with options - Pete's boiler bites was excellent for shawarma and standard fried fare/burgers and served a specialty every day that was not on the regular menu (chili dogs, Philly cheesesteak, spicy chicken sandwiches), Pinocchios for pizza (it was average), Daisy's Delights for soups, fresh made sandwiches/wraps/paninis, salads and tons of fresh fruit. Truly amazing. Even the self service ice cream was really good - standard chocolate and vanilla and then new flavors rotate into the mix each day. Self-serve ice cream sometimes is icy or has a funny taste, but DCL’s was great. Room service was PLENTIFUL and included in your cruise, and it didn't take more than 20 minutes (although they quote up to 45 minutes.) The best items we had were the buffalo-style chicken wings, BLT, French fries, Mickey ice cream bars and he famous “All Hands On Deck” cheese plate. It was SO easy to pile on the pounds! Pools: the adults-only pool was very crowded on most sea days because there were so few children on board. Their pools and hot tubs have fresh water. I tried the waterslide and it was cute and fun. Cove Cafe is in the adults area and was always populated. They have complimentary pastries throughout the day including rice Krispy treats which I did not see anywhere else onboard. Can’t really comment on the kids areas because we did not have kids with us. Spa: the gym was not crowded - ever. It was well equipped and had all the expected equipment. Entertainment: there’s something for everyone. On this long cruise, there was multiple speciality acts plus their regular nightly shows like Frozen and Disney Dreams. The on board movie theater showed about 7 rotating movies that were all recent releases, some in 3D. There’s also the “Funnel Vision” which is the giant pool-side screen showing movies all day long. And of course, character meets every day. Unlike in the parks, the characters actually take time to meet with you! Can't comment on the kids clubs experience but we did tour them during open houses and they looked incredible. Accommodations: we were in a deluxe Oceanview stateroom on deck 2 aft. The mattress was very, very comfortable. I am a fussy sleeper and I slept so well on this cruise! The split bath is as awesome as everyone says. The room was spotless. Even the bunk bed was comfortable. We did not schedule any port excursions. They just weren't up our alley. We did go to Castaway Cay and it was as beautiful as expected. What really made it all worth it was the outstanding service, from our stateroom hosts to the staff at the pool. There’s literally nothing I had to suggest to make it a better experience (except that the Wonder, unlike all the other Disney ships, does not have the free in-room on demand movies.) We will definitely be back. Read Less
Sail Date: February 2019
BACKGROUND: This cruise was a birthday cruise for my older daughter who is turning 5. We also have a 20 month old girl. We thought about doing the theme parks, but figured that is more stressful and we’d wait until the girls are older. ... Read More
BACKGROUND: This cruise was a birthday cruise for my older daughter who is turning 5. We also have a 20 month old girl. We thought about doing the theme parks, but figured that is more stressful and we’d wait until the girls are older. So we decided on DCL. Also joining us were my brother-in-law, sister-in-law, and their 7 yr old daughter. Technically, I’ve done DCL once before, on the Wonder. But that was a free cruise due to my friend working as a doctor on the ship (I crashed with him). So this was my first true DCL sailing with a family. CABIN: We stayed in 6138 (Deluxe oceanview with verandah), and in-laws had the connecting room. I was very impressed with the room. It didn’t feel cramped in there, even with the crib and diaper genie. We really loved having the two bathrooms and two sinks. And there was plenty of storage space for everything. I really liked that our large suitcases and even our car seat fit under the bed. The cabin location was great, and it was easy to get around everywhere. There was no vibration noise and not much foot traffic outside our room. Having the connecting room was awesome as the kids could go back and forth easily. ENTERTAINMENT: Since our 1 year old goes to bed early, one of us typically stayed in the room after dinner while the rest of the group went out. Out of the shows that I watched, I really liked the juggler and Wishes show, and the Knight magicians were great also. I didn’t care for the rePercussion show at all. We had a great time at the various music trivia contests, and actually won the 90’s one. For kid’s stuff, my older kid really loved all the character meetings. DINING: Overall I was quite happy with the food. The breakfast buffets were excellent- Mickey waffles, pancakes, made to order eggs, biscuits & gravy, fresh fruit, etc were all great. My kid loved the selection of Krispy Kreme donuts. My only complaint about breakfast is that it was very hard to find crispy bacon. We did one sit-down character breakfast and that was good, but we preferred the buffet options. Lunch buffets were also great. I liked the selection of pastas, rice dishes, vegetables, etc. The desserts were solid also (really enjoyed the Oreo cheesecake). The breads were tasty, especially the focaccia (overall, the various breads on the ship were so good!). Sit-down dinners were hit and miss. As others have mentioned, expect convention center banquet hall quality. We typically liked the appetizers and salads. But some of the entrees were not good at all. I can remember a few that I stopped eating after a few bites (chicken schnitzel, sesame tofu, seafood pasta). I did tend to like the filled pasta options (especially mushroom ones). Some of the sides were great, such as the delicious white asparagus. Food temperature was an issue, as many of the entrees were served lukewarm. I never really left dinner feeling stuffed. On the bright side, our servers David and Marko were awesome. We made sure to tip them extra. The other saving grace was that the dinner desserts were overall really good (especially the crème brulee cheesecake and the various sundaes). And the Mickey ice cream bars live up to the hype- they have a terrific dark chocolate shell. We did Palo brunch also. That was a great mix of salads, bread, cheese, seafood, pasta, and desserts. I thought the chicken parm wasn’t as good as people here raved about. But we did have the chef make an off-menu calzone that was so good, and probably the best calzone I’ve ever had. The almond croissant and blue cheese walnut bread were great. For desserts, I loved the tiramisu and cannoli the most. Was it worth $40 + tip per person? I felt it was for me, because I liked having the variety of food. But for someone looking to save money, you’d be fine skipping it. In terms of other food options, we were happy. The late night french fries at Flo’s Café were awesome. The gelato at the ice cream shop was also great, and priced reasonably. Loved the cheesy tater toys with fresh jalapenos at the Irish pub. And Cove Café made great lattes (with really fun latte art). I’m glad they offered a buy 5, get 1 free latte punch card. My one suggestion for the food is to provide more ethnic options. The vast majority of the food options were American and Italian. During the entire week, I only recall seeing one Chinese dish (basic fried rice) and a couple of Indian dishes. I know many people don’t like ethnic food or spice, but I was really surprised by the lack of Mexican (tex-mex) options. I’d consider tex-mex food to very mainstream these days, and even kids love it. But in general, I was happy with the food, and gained 5 lbs! SPA: We purchased the Rainforest room deal for the week. It was very relaxing to visit the various rooms and showers. We even took showers here a few days because the showers were so spacious. The spa uses Elemis toiletries, which I didn’t like as much as the DCL ones. SHIP: The Fantasy felt sizable, but never overwhelming. We found it very easy and fast to get around the ship (especially without kids in tow). Elevators moved quickly. We found everything to be very clean also. My one issue is that the pools were tiny and therefore super-crowded. PORTS: We couldn’t do much in terms of excursions due to the 1 year old. At Tortola, there wasn’t much to do for us, so we just walked around the square a bit. In St Thomas, we did the scenic tram, which was a great photo op. And we did bicycling at Castaway, which was a lot of fun. We spent the rest of the day at the beach there. The clear blue water was awesome (though slightly chilly). I know our 20 month old won’t remember this experience in the future, but I think the 5 year old definitely will. Would we go on DCL again? We want to, but that will depend on pricing also. Even though we went during a cheaper week, this was by far the most we’ve ever spent on a vacation. Eventually I’d like to go on one of the new ships, but will target an off-peak week. Overall, we had a fantastic time and have lots of great memories. Read Less
2 Helpful Votes
Sail Date: February 2019
Can not say enough good things about this experience...only con it was short. Next time definitely wanna do more nights. Disney does vacation well. We felt the service was off the charts. Placed a deposit for another cruise...got some very ... Read More
Can not say enough good things about this experience...only con it was short. Next time definitely wanna do more nights. Disney does vacation well. We felt the service was off the charts. Placed a deposit for another cruise...got some very good perks for doing this. My kids loved this trip. The food was amazing especially for vegetarians...I had so many options it was hard to choose. Castaway Cay was the best. The day was fun and relaxing. The pools do get a little crowded but we never had a problem getting a spot. I would recommend bringing something to entertain the children at the Port while waiting to board..also a snack. Everyone on the ship is super helpful so no need to stress about not knowing where to be. The kids team was great and really made my shy children feel welcome. There is so much to do on board. I recommend taking the time to do the mid ship detective agency all three of my kids loved it. Read Less
2 Helpful Votes
Sail Date: February 2019
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating ... Read More
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating dinner was very special. You rotate between three restaurants: Triton's, Tatiana's Place, and the Animator's Palate. Each had a different type of cuisine and really amazing decor and ambiance. The multi-media show at Animator's Palate was a highlight of the entire cruise. 3) Overall, the food was better than other cruises we've been on. 4) The service was exceptional (minus the kids' programs) 5) Castaway Cay was breathtaking! Cons: 1) The children's pools were so tiny! My daughter, who loves pools, felt too overwhelmed to even go in them. 2) Now for our biggest complaint. We booked the Disney Cruise because we thought the children's programs would be an area of emphasis for them. We found, however, that they were run more like a babysitting service. There were always several crew members around, but they were extremely unengaged with the kids. My daughter is a very shy, four year old and when I peeked into the Oceaneer Club, she was almost always alone, with the staff just standing around, chatting amongst themselves. The scheduled kids events at the Club were pretty lame. The program on Castaway Cay was even worse! When I went to pick up my daughter, I counted NINE employees standing around, and none of them were interacting with any of the kids. This was not at all what I expected, and definitely not the magical Disney-way I have come to respect. Because of the lack of attention, I signed my daughter up for about 1/3 of the time that I was hoping to. Everyone told me the kiddos are not going to want to leave the Club, but my daughter, honestly, dreaded going and they didn't seem to do anything to help ease her anxiety the four times I dropped her off. Definitely would consider other cruise lines before Disney again, due to the cost and terrible experience with the kids' club. Read Less
8 Helpful Votes
Sail Date: February 2019
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was ... Read More
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was outstanding. The steward that cleaned our room was wonderful. The ship was clean and beautifully maintained. The food-to put it mildly was very disappointing. Paying top dollar and getting a steak that’s like leather and hungry man gravy. Pasta sauce that was literally like ketchup, cheese cake that was a sponge tasteless blob. Had a special allergy order on Castaway Cay barbecue and was Literally given 2 slivers of spare rib!!!! Come on!! How can u not expect a comment on this. I can say staff was outstanding with catering to food allergies, but my husband had no special orders and was just as dissapointed. It’s a shame how they have cheaped out on their food and on top of that it was cold several times. We have decided to try another cruise line and pay 40 percent less. . Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this 4-day Disney Bahamian cruise for a short winter getaway with our daughter, son-in-law and grandson, who is almost 2 years old. We had cruised by ourselves or with friends before on Holland America and Oceania but this was our ... Read More
We chose this 4-day Disney Bahamian cruise for a short winter getaway with our daughter, son-in-law and grandson, who is almost 2 years old. We had cruised by ourselves or with friends before on Holland America and Oceania but this was our first kid-focused cruise and first cruise with Disney. There were many positives: 1) Embarkation and disembarkation were both very smooth processes - we took the Disney Cruise transfer from our resort to Port Canaveral. With stops to pick up guests at 2 other resorts, it took us just over an hour to get from our resort to the port. The transfers were very well organized. Once we got to the port, it took us no more than 15-20 minutes to register and get on board. For disembarkation, Disney provided a nice, early (6:45 am) sit down breakfast at one of the main dining rooms, where we were served by our regular waiters. That was a nice touch. The transfer to the airport was very good. 2) Ship itself is beautiful. 3) Ship is very well maintained - given the focus on short cruises and large number of children on each cruise I expected the ship to look "well used". That wasn't the case at all. The ship was impeccable. 4) Our deluxe veranda stateroom was great - clean, everything worked, lots of storage space. We liked the 2 room bathroom set-up - toilet and sink in 1 room, sink and bath/shower in the other room very much. Our room steward was readily available for questions and kept the room in perfect shape. 5) The quality of the food was surprisingly quite good - I would say at least as good as on Holland America, although not at the Oceania level. We also ate once at the Italian speciality restaurant, Palo, which was excellent. 6) Activities - there are different streams for young children, teens, families and adults. There are tons of things to do on board, many at no extra charge. 7) Shows are excellent - excellent entertainment in general 8) Service - truly exceptional. Our waiters were fantastic with our little guy. Moreover, they were great in helping my wife with her dietary restrictions. Within a day or two it seemed that everyone on board knew our little guy's name and he was happily giving fist bumps, high fives and waves to various crew members. Bar staff, staff in stores, photographers - everyone we met provided excellent service. Bravo Disney!!! 9) Disney Magic (children) - our little guy loved the character meet and greets - the Disney characters are great with little kids, interact so well with them & take the time with each person to make them feel special. For example, while on Castaway Cay, seeing Pluto play in the sand with our grandson brought a big smile to my face. There were a lot of opportunities to meet the Disney characters on the ship. There are also Disney movies playing, the Disney shows, even Mickey shaped waffles and a special Haagen Daaz type Mickey ice cream sandwich for kids for dessert. 10) Disney Magic (adults) - Started from the moment when we got on board, when we were greeted by a number of crew members as we got on the ship and our family was "formally" introduced. That was a nice touch. We found there are many adult-only areas and activities when you want a break from the kids. Some of the things we saw really impressed me - for example, Pirates night (as opposed to formal nights on other cruise lines) was a lot of fun. I couldn't believe how seriously everyone took it - crew members, Disney characters and many, many passengers all dressed up in costumes. And our dinner at Animators Palate, which is one of the 3 rotational main dining rooms, was a terrific experience. The interaction with the Disney characters, in this case Crush, on the screen by our table, just totally blew me away. Wonderful!!! 11) Castaway Cay, Disney's private island, is lovely. There is a lot going on and a lot to do, if you are so inclined. It is nice that there are plenty of lounge chairs with umbrellas (free) so you don't have to pay for a clamshell to have some shade. 12) We took a couples massage at the adult beach, Serenity Bay, on Castaway Cay. That was a wonderful experience that I would highly recommend. 13) Dining (dinner) is at set times - either the main seating at 5:45 pm or the late seating at 8:15 pm. With our little guy, we really wanted the 5:45 pm seating. But we booked this cruise fairly late and so when we booked they could only give us the late seating. However, we asked to be put on the waiting list for the main seating. And when we reviewed our reservations a few days before boarding we saw that we had been switched to the main seating. Yay Disney! 14) Rotational dinners - we liked the idea of having dinners in 3 different main dining rooms, each with different themes' and that our waiters followed us to each of the different dining rooms. That was perfect for us. There were also a few things we didn't like as much: 1) Most importantly, the ship was very crowded. For major events, like the sailaway party and the Pirates night party, the open area on Deck 11 was just a mass of humanity. There were children everywhere - I know, this was a Disney Cruise, so what do you expect...? Still, there was a lot of activity and noise, with kids running down the corridors outside our stateroom and shouting at 11 pm, a zoo-like atmosphere at the 2 children/family swimming pools. There are 1250 staterooms on the Disney Dream so normally that would translate into 2500 passengers on the cruise, assuming 2 people per stateroom. However, in that this is a family cruise, there are often 3, 4 or even 5 people per stateroom, so the net result is over 4000 passengers on board. That is a lot of people for a ship of this size. 2) Kids are offered chocolate donuts 1st thing at breakfast, Mickey waffles, unlimited soft ice cream and sodas during the day (self serve), lots of cookies, cakes and other sweet desserts at buffets and meals (e.g. our Mickey Haagen Daaz type ice cream sandwiches). That might explain why there seemed to be some kids who were virtually bouncing off the walls. There were some healthy choices but they were kind of limited. 3) We didn't care for the buffet at Cookies on Castaway Cay. We found it very ordinary. 4) I also found that the buffet at Cabanas (on deck 11) did not have as much selection and was not as good, quality-wise, as buffets on other ships. All in all we had a great experience on the Disney Dream. We liked it so much we wanted to stay on for the following cruise but unfortunately it was fully booked. A four day cruise is very short. Given our great experience, we plan to book another Disney Cruise but next time will probably go with a longer cruise, if possible. Read Less
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