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8 Helpful Votes
Sail Date: September 2016
Overall appearance - Disney Cruise Line is a must for fans of Disney. Having visited Disney World, Florida and Disneyland, Paris we had high expectations and being first time cruisers we were unsure of what to expect. Of course Disney ... Read More
Overall appearance - Disney Cruise Line is a must for fans of Disney. Having visited Disney World, Florida and Disneyland, Paris we had high expectations and being first time cruisers we were unsure of what to expect. Of course Disney didn't fail in providing a one of kind experience for my partner and I, and one that will be remembered for years to come. The Disney Magic is the oldest of Disney cruise lines 4 ship fleet but from the outset you wouldn't be able to tell. The exterior of the ship is immaculate, complete with Mickey on the front and Goofy on the back with the infamous mickey heads on the two funnels. From the point of arriving at the terminal and seeing this magnificent ship in front of you, it really gets you excited for the adventure your about to embark on. Check In - Check in was seamless at the port and no sooner had we arrived, handover over our luggage, collected our keys to the world cards, a quick photo with sailor mickey and had a brief stroll around the terminal - we were boarding at midday! From then .. A walk up the galley and in to main atrium were you are welcomed aboard with an announcement of your family name and applause from Disney cast members. Again here the decoration is fantastic, a large open area with Lumière's Resteraunt on your left, chandeliers hanging from the ceiling and your favourite Disney characters worked in to the surrounding stair cases and wall panels. State Room - Our room was ready at half 1 ... On the dot! We stayed in a class 9 stateroom on deck 7 with a large porthole. The rooms are beautiful, spacious and comfortable. We had a lovely queen size bed complete with a Disney cruise line pillow embroider with "a dream is a wish your heart makes". A curtained area with a pull down bunk bed (stored away during the day and for those who don't need it), a large comfortable sofa , vanity unit and TV complete the other side of the room. Our state room host was friendly and welcoming, popping in on our first evening to introduce herself and ask how we would like our room prepared during the evening. Every night we would retun to our room to fresh towels, an interesting and amusing towel animal, individual Ghirardelli chocolates and our Personal Navigator for the next day along with any other information for port of calls. The split bathroom was useful as well in that showering didn't block the use of the toilet. There is also a hairdryer in the room and a launch room on several floors (free use of the iron but washers and dryers would charge a small fee to your state room account). Entertainment - We always attended the first show of the evening at 6.30 ... Our logic was that the majority of families with children would dine at this time and as a a result the theatre would be mostly full of adults ... This wasn't the case and as a result shows would tend to be very noisy as tge children would often get pretty restless and bored. Of course Disney this is to be expected when travelling with Disney but it was often a bit frustrating for those of travelling "adult only" . Perhaps Disney could consider a more adult friendly performance of there shows at a later point in the evening? The shows themselves where, for the most part, spectacular. Highlights being Tangled, The Musical; Walt Disney, The Dream Goes On and Disney Dreams, An Enchanted Classic. The cast and crew are world class and had the audience on their feet after several performances. If anything, the shows were perhaps a bit short at 30-40 minutes but with that being said its unlikely the children would have held out much longer. Evening entertainment however left a lot to be desired. Despite Jo Slow, who was hilarious, giving it her all in Fathoms for 30 minutes in the evening for a game show such as Match Make or the 80s Quiz ... It seemed Disney had planned adult only entertainment as an after thought and as a rsult from 10.30/11pm the resident DJ Simone was often left playing her club classics to 1 or 2 late night guests and the bar staff. There always seemed to be a lot going on for families but the adult only offering needs to be reconsidered. Dining DCL run a rotational dining system which allows all guests and he opportunity to dine in the 3 on board resteraunts ...Animators Palate, Lumière's and Carioca's. Animators Palate was by far our favouring dining area. On our first and last evening we were treated to a wonderful show ... I won't spoil the details but its fantastic. Lumière's had a more up market feel to eat and was obviously inspired by Beauty and The Beast ... When compared to Magic Kingdom's, Be Our Guest, it came up short but it was still a pleasant dining environment. Carioca's was our least favourite dining room and we only ate here once. We didn't feel we had missed out on anything. Overall the food was OK/ good ... It wasn't spectacular and wasn't without fault. It was often a tad cold when it was served and it was obviously mass produced. However, it was always well presented and it was clear that DCL were trying to produce good food whilst feeding 1200 people per sitting across 3 resteraunts. The service staff where fantastic and couldn't do enough to help, you build a good rapport with them over the week and they do their best to remember your preferences and your dislikes over the course of your holiday. Port Adventures - Excursions with Port Adventures where frankly hit or miss with DCL. We had is me fantastic experiences in the port of Naples visiting Pompeii with our local guide Vito who was knowedgable, funny and charming ... Guiding us through the old ruins and explaining the history as we went. As well as in Villefranche where we visited Nice, Monoco and Monte Carlo - a truelly beautiful part of the world where we could have spent an entire week let alone 1 day! However we had a dreadful experience in Rome ...Whilst it was the most expensive excursion we booked we returned feeling ripped off and with a bad taste in our mouth. Of course when you book a "Rome On Your Own" excursion you don't expect guided tours of every location however at $200 for 2 of us we expected more that was in essence a shuttle bus service. We were first dropped off at The Colosseum were we were told we had an hour and a half to explore but that this wasn't enough time to go inside to walk around and take a few photos. 20 minutes latest we are left with a collection of photos and nowhere to go. This was repeated in Rome city centre and again at St Davids Basilica in The Vatican .... But the service we have come to expect from Disney or any of its providors . We discussed this with the Port Adventures team when we returned but where basically told that we got what we signed up for but that our feedback would be noted ... Finally - Our only other thought was that for an "all inclusive" cruise ... We sometimes felt a bit short changed. Charging for soft drinks in the theatre, when the same drinks where free on deck 9, or for pop corn was a bit unfair. The cost of alcohol was also a bit of a concern, we aren't big drinkers but a cocktail often coated in excess of $10 ... Being a first time cruiser I'm not sure if this is the going rate ... But it seems a tad pricey for my tastes. The DCL beer mug and token is a good option if you drink beers though! Even with a few point for improvement Disney Cruise Lines offers a cruise with a unique selling point ... Where else can you do all this in the company of your favourite characters, unmistakeable Disney themed surroundings, world class performances and wonderful cast and crew members?! We had a fantastic holiday, wouldn't hesitate to recommend DCL to our friends and family and made some wonderful new friends! Read Less
23 Helpful Votes
Sail Date: September 2016
This was our third cruise for our family of 6 (4 boys, 4,9,10 & 12) with the DCL, but our first on the Magic. We have been on the Wonder and Fantasy in the past. We had adjoining veranda rooms on deck 6 which gave us plenty of space in ... Read More
This was our third cruise for our family of 6 (4 boys, 4,9,10 & 12) with the DCL, but our first on the Magic. We have been on the Wonder and Fantasy in the past. We had adjoining veranda rooms on deck 6 which gave us plenty of space in and outdoors. We have only been on DCL and have always had a veranda as when we took our first cruise I was unsure of how I would deal with being locked inside a floating can! We choose a med cruise as a good way to see Europe with our kids (and for ourselves as well) in a comfortable and familiar way. Our cruise was the tail end of our 2.5 week vacation where we did London, Paris and Barcelona on our own (at a very hectic and break neck pace!). As this was our 3rd time on a DCL boat there was a familiarity and comfort in getting back on board. Food was good as always - I only had one bad meal (chicken fettuccine was dry to my liking), and regret not going with another selection. The sit down meals are very good, with enough selection to fit your taste, but also limited enough to force you to try something different. My 10 year old was experimenting on this trip with new foods, and our waiter brought him a few chicken fingers on the side when he was nervous about his order (just in case he didn't like it). The shows, food, cleanliness (amazingly clean - thank goodness...) game shows and fun stuff for the kids are all well known and live up to the hype and expectations for us returning travelers. My kids spent very little time in the Oceaneer labs/club - it's not their thing - instead opting out for the pools and sports deck, and ice cream. The stand out is always the service, in particular the wait staff, which follows you from dinner to dinner. Being from the Toronto area, we are exposed to great foods from other cultures - my 12 year old, who loves Indian food, mentioned this to our waiter and the next night he had curried chicken, rice and paneer waiting for him for dinner! He was thrilled. We found the boat to be well sized and rarely felt crowded on the decks by the pool etc. The kids loved the slides and my 4 year old loved the splash pad - to be honest the 12, 10 & 9 yr old did as well! I did a few runs down the slide and aquadunk as well - but am getting too old to do the 12-15 in a rows my boys managed (with little to no lines!). We have our own pool, so I get the heebie jeebies about public pools and only went in to hang with the kids or as a 'raft' for my 4 yr old. Watching movies at night by the pool was nice and after we saw the shows and participated in a game show or other family activity we would hit the sports area for some basketball - and usually have the place to ourselves. We took advantage of the discounted Drink of the Day (DOTD) as our alcoholic choice - usually about $6 for some rum, orange, pineapple juice variation - a vacation drink for sure. Breakfasts were great and never crowded (on port days), likely because we went down about 15 mins after the on shore times. When on board we took advantage of the many choices for lunches. The kids stuck to the burgers, fries, chicken strips and pizza offerings, whereas my wife and I enjoyed the wraps and lighter sandwiches, or would hit the buffet for a few items. With all the 'heavy' food being thrown around and big dinners, it was nice to have lighter options. The one thing I missed is a simple bag of chips - Fantasy offers Lays chips as a snack FOC, didn't see any on the Magic. We did not book any excursions with DCL as we had hired our own guides ahead of time who picked us up at the docks and got us to the places we wanted to see and more. The pricing is at least 1/3 of the DCL pricing and in our case the experiences were custom and personal (we had GREAT guides). The DCL tours charge a fee for kids, despite the fact that many of the museums and sights in Europe do not have a fee for kids under 18. We had booked this cruise while on the last one - which gave us a 10% discount and a $200 on board credit per room (we had 2 rooms), so there was no sticker shock for all the booze charges, gratuities and on board expenses when we got our bill at the end. We put a deposit on another cruise before we left - probably the best endorsement I could give. Read Less
Sail Date: August 2014
11yr and 9 yr old girls and their parents. Love Disney, last 2 summers spend in Florida which we all loved but eldest gets travel sick and doesn't like flying so wanted to try a close option. I had been on a 2 week Caribbean cruise ... Read More
11yr and 9 yr old girls and their parents. Love Disney, last 2 summers spend in Florida which we all loved but eldest gets travel sick and doesn't like flying so wanted to try a close option. I had been on a 2 week Caribbean cruise and a week med cruise previously and to be honest found the days at sea boring and got cabin fever a week in. My kids had never cruised. Found 5 nts for us just right if you don't spend all day on excursions, enough time to try all the fantastic restaurants, see all the good shows ,enjoy the ship and keep being exciting . So glad we took the advice for inside mid ship low floor room as its not true that the ship is always smooth! One night my eldest even with a " hyoscine patch" was unwell but felt ok in the room. Room was bigger than I was expecting , decent storage, (take extra hangers) and glad we took our fridge magnets to "decorate our front door". We found the experience such fun from the moment we got on the ship , staff fantastic especially the servers "Bradford and Nina". Last night we opted to go to Palo and thought we could take the kids first to the buffet but its shut on sea days, found out when we turned up!. My husband spoke to Guest services and our waiters and my two had a fab time on their own in Animations Palette , our servers even cut up their steak for them. We really enjoyed Palo but if I am honest found the soufflé at Lumieres just as good . They liked the independence of exploring the ship alone with their "wave phone" . Enjoyed the disney shows , and the 3 d cinema but would have liked to know the 5 days listings times first day. I went to see a film alone as it was too late for the others, would have waited for us all to see together had I known it was to be shown in the Walt Disney theatre on the day at sea. Would have like more adult entertainment in the day as we had already been to Rome so stayed on ship that day. Only one exercise class a day at very early times and then only for 30mins. I did make the Pilates 5pm sea day and it was a good challenging class , balancing tricky on a moving ship! Wish it had been longer though. My girls were delighted with their pin trade, some great cruise ones changed when they had a 15min trading on one of the days, otherwise the shops had a few books ( usual average pins there) Glad we took costumes for the pirate night, was a lot of fun and excellent fireworks and late night buffet, glad I skipped dessert that night (we had second seating). Only restaurant that didn't wow us was cariocas. Menu looked nice but not as tasty or flavoursome as we were expecting. Wished the bingo had been less expensive 60 dollars for a family of four too steep for a "bit of fun". Liked cosy café, like a starbucks on ship, comfy chairs , magazines, good coffee (reasonably priced extra), quieter as adult only and very tasty "included" cakes/snacks .   Read Less
3 Helpful Votes
Sail Date: August 2014
My mother, 2 newphews and I sailed on the Disney Magic in August this year, this was our second cruise on the ship. My mother and I are frequent cruisers with Celebrity and Cunard and have also sailed with NCL and MSC. The positives about ... Read More
My mother, 2 newphews and I sailed on the Disney Magic in August this year, this was our second cruise on the ship. My mother and I are frequent cruisers with Celebrity and Cunard and have also sailed with NCL and MSC. The positives about Disney are definitely the service in the dining rooms and the stateroom, our wait staff were outstanding and Shakka our stateroom attendant went above and beyond the call of duty to ensure my family were comfortable. Entertainment was good and varied, we loved watching movies under the stars, the pirates party and the fireworks. The ship itself is relatively small and its public areas are lovely, however, the pool area is too small ( we could not access the same during the day as it was wall to wall with adults and children, the same can also be said of the hot tubs). My two nephews loved the aquadunk which was open until 11pm at night. We found all the restaurants to be pleasant and serving a varied selection of food to suit all appetites, although Cariocas in the morning was frantic and it was very difficult to secure a table. Our Stateroom was 8094 a huge accessable room aft, situated directly underneath Cariocas, therefore the balcony was particularly noisy with the scrapping of chairs above, during the day. We had a large bathroom with a large walk in shower. When we booked the cruise in August 2013 we booked the cabin because it was larger and had 2 single beds, a sofa bed and a bunk, plus a wall bed (which we did not intend to use). Approximately 4 weeks before our cruise departed I found out by default that when Disney re-imagined the ship they did away with all twin beds and now only had queen beds. I raised my concern with Disney prior to the cruise, however, they were not sympathetic to the concerns I raised about the changes regarding bedding configuration and the fact that it was different to that which we had booked. Our bedding situation was problematic in that my mum who is nearly 77 years of age slept in the pull down wall bed (because she was the smallest of all of us). This bed had a mattress approximately 50 inches long which was thanks to our attendant changed to a longer mattress on day 3 of the cruise. Given that our cabin was £4000 for the 4 nights we expected to receive the bedding configuration that we had booked. We experienced a couple of other issues with our cabin which included the air conditioning vent leaking over the queen bed and the outside door jamming. Both issues were dealt with promptly and the hotel services manager was most apologetic. We reiterated to Disney on our return that we were unhappy with the bed configuration, however, they have been unreceptive to our comments and simply said"sorry". Would we cruise Disney again, the answer is no unless we had access to twin beds. Read Less
Sail Date: August 2014
Travelled with my two Grandchildren aged 7 and 10 who loved the ship, and were happy with just about everything on it! I wasn't so easily impressed and I don't really know how I feel after the cruise The positives - - the ... Read More
Travelled with my two Grandchildren aged 7 and 10 who loved the ship, and were happy with just about everything on it! I wasn't so easily impressed and I don't really know how I feel after the cruise The positives - - the Adults food was mostly great (did not enjoy a very tough rib eye in Cariocas - and was ignored when I commented), I enjoyed the few meals that we had in the Buffet in Cabanas, - The spa, I had a lovely pedicure with friendly service - The shows were fantastic - quiet cove was quite lovely - Oceaneers Lab and club were great -Wave phones were really useful - The Characters - Our room steward & room, plenty of storage and the kids and I loved it The not so goods - Only one drink station for soft drinks on deck 9 aft - bit of a trek if you're on a lower fwd deck - 20% tax on everything in shops (who gets the tax - we're at sea?) and why can't they add it to the price - Automatic tips on bar service, which you have to pay even if it's taken ages to get a waiters attention, -he's slow and brings the wrong drink -the extortionate overcharging for excursions that Disney refuse to take any responsibility for when they aren't great -The pool having to be closed by the lifeguard for safety reasons because she couldn't see the bottom I'm really confused because there was so much to love about the cruise, but it just all seemed to be about the money. Read Less
5 Helpful Votes
Sail Date: August 2014
We are a family of 4 with 2 children aged 6 and 10. We planned to start our holiday in Barcelona staying for 2 nights prior to the cruise.We stayed in a lovely hotel called Groupotel Gravina, 5 mins walk away from La Ramblas and only a ... Read More
We are a family of 4 with 2 children aged 6 and 10. We planned to start our holiday in Barcelona staying for 2 nights prior to the cruise.We stayed in a lovely hotel called Groupotel Gravina, 5 mins walk away from La Ramblas and only a short walk to the Christopher Columbus Monument where we hopped on the port bus, taking us directly to the ship, a short 5 minute ride. As first time cruisers, but lovers of disney we didnt know what to expect at all. Seeing the ship for the first time was an amazing experience for all the family. The check in was busy but organised and time soon passed as the kids had their first sighting and photos taken with Captain Micky and his friends! We were astonished as to the size of the ship, the welcome we received and the friendliness of all the staff who greeted us. The magic began as soon as we stepped into the beautiful atrium! We took on a small bag with swim wear as recommended so could go straight to the pool. Kids pool small but we decided it was more of a cool down pool than a play pool. Kids loved movie screen overlooking pool, showing disney films. Kids LOVED the kids club (never used a kids club before as keen to experience holidays as a family) however the activities in oceaneers lab and club were so good our kids were keen to go back again and again! Perfect for the ages of our kids who could go back and forth to each along a connecting corridor. Our 6 year old particularly liked the Toy Story and the Avengers lab and we did make use of the dine and play service, where the youth workers collected the kids after they had finished their meal, allowing adults to finish meal at a more leisurely pace! Meet and Greet with the Characters fantastic as short queues and plenty of time to take photos and chat (completely different to eurodisney experinces!) Evening shows all AMAZING. Sail away party and pirate party fantastic atmosphere. Food on the cruise FANTASTIC. Buffets at lunch and breakfast exceptional quality for such a vast quantity they produced. The choice was vast. We enjoyed the rotational dining in the evenings. Our favourites being Animators Palate and Lumieres. The food on Deck 9 was so good for both adults and children for either a healthy or not so healthy snack! Also don't miss the beautiful desserts on offer in The Cove cafe (adults only) beautiful! During the early evening after the first show and before our second dinner seating they served fantastic canapes on deck 9, including scallops and garlic sauteed prawns, which we enjoyed with the sangria we took on board! Alcohol on board VERY expensive. We did purchase the wine deal with our meals which was 3 nice bottles of wine for $90, excluding tax. The staff on board were exceptional. Always happy, charming, polite and nothing too much trouble. We decided not to book the pricey excursions as did not leave the ship to visit Palma as had already been but did take the complimentary bus into the old town of Ibiza, which was beautiful, even if just to take photos of the ship from an elevated position. I got up each morning (6.30am) to see the ship dock at the ports and to see the sun rise, an unforgettable experience. A nice opportunity to walk the empty decks too. We had a train booked from Barcelona station at 10am so needed to leave the ship promptly, Was amazed at how easy it was to disembark, just walked off the ship! Made sure we kept our luggage to take off with us. In summary an AMAZING and Magical holiday for the whole family that we will never forget and worth every penny!   Read Less
3 Helpful Votes
Sail Date: August 2014
First time that I have been on a cruise, I travelled with my husband and 6 year old granddaughter. The ship is really stunning, we had a inside cabin at the front of boat, which meant we did feel the boat move a bit, did not realise that ... Read More
First time that I have been on a cruise, I travelled with my husband and 6 year old granddaughter. The ship is really stunning, we had a inside cabin at the front of boat, which meant we did feel the boat move a bit, did not realise that mid ship cabins are probably the best to book. Food and service both excellent, decided to choose our own tips as Disney would have charged us 180.00 dollars in tips for a five day cruise, come on Disney, why don't you pay your staff good wages, instead of relying on tips, where in Europe would you expect a 6 year old child to pay tips, just felt that this was a total rip off. We took alcohol on board with us, to have a drink last thing at night, had a few drinks on board, the drinks are very expensive. The family pool was just a bit too crowded, no way that my granddaughter could swim in it, accident waiting to happen as people were shoulder to shoulder standing in it. It was hard to get a seat where we could see her too. Enjoyed the entertainment, twice charmed I did'nt think was as good as the others, the magic show was good too. Granddaughter loved the clubs, and the quizzes too. Saw Michelle Heaton of Liberty X, on board with her mum and son and daughter, stunning girl, her mum looked very pretty too, gorgeous little girl and boy too, did not approach them, as thought, maybe they would like some peace and quiet. I think it was a ok shoot. Also saw a wedding on board and the bride had white Mickey Mouse ears. All in all, we enjoyed ourselves, embarkment was really really easy. Read Less
3 Helpful Votes
Sail Date: August 2014
I'm a little late to post,we had a very smooth and enjoyable experience with our young kids.The staff really went out of their way to fulfill our needs, my twin boys both 2yrs old were usually tired by 630pm and couldn't make the ... Read More
I'm a little late to post,we had a very smooth and enjoyable experience with our young kids.The staff really went out of their way to fulfill our needs, my twin boys both 2yrs old were usually tired by 630pm and couldn't make the shows so they had dinner in the cabin,each night our server would make sure a selection of their favourites was in the cabin at 6pm. The shows were all worth seeing,loved the Pirates party on the 2nd to last night. We booked a private tour for every stop, it's exhausting trying to rush back to catch the shows. I would suggest if you're sailing with kids old enough leave them onboard to enjoy the kids club and especially if u've already been to Europe skip some of the port visits ,relax and enjoy the ship instead. Overall fantastic ,only the pools for adults are too small. Read Less
4 Helpful Votes
Sail Date: July 2014
Disney Magic Mediterranean Cruise Barcelona-Barcelona July 26, 2014 This was our first Disney Cruise, but far from our first cruise. Many of our shipmates expressed surprise that we were on our first Disney cruise, they were all veterans ... Read More
Disney Magic Mediterranean Cruise Barcelona-Barcelona July 26, 2014 This was our first Disney Cruise, but far from our first cruise. Many of our shipmates expressed surprise that we were on our first Disney cruise, they were all veterans of several. My wife and I had invited our thirteen-year-old granddaughter to choose a spot to visit, anywhere in the world, with us. When she chose either Italy or Greece, we explored intergenerational tours of Italy and Greece. The Disney Mediterranean Cruise popped up on both searches, and proved to be an economic option. Reading reviews of Disney on Cruise Critic convinced me it was OK. It was ideal because it was intergenerational - the cabin was intergenerational, the meals were intergenerational, the excursions were intergenerational, the entertainment was intergenerational, even the television channels were intergenerational. Her cousin and her cousin’s grandmother joined us. Her cousin had a fear of sailing as a result of the Costa sinking. We flew to Barcelona, captured a jumbo taxi for the ride from the airport to the hotel (then booked her for the next day to the ship). We spent a quiet day in a hotel off the Ramblas, dining on tapas for dinner, then boarded the Magic the next day. We returned to Barcelona and spent four days sightseeing on our return, so there was little pressure and jet lag to recover from. Boarding was uneventful, with Disney efficiency in managing queues. We boarded, went to lunch and were welcomed by crew everywhere we went. After lunch our cabins were ready so we went to unpack. The girls explored the ship, including checking out the lounge for 11-14-year-olds. As we had a late seating, we had a wait for dinner until 8:45. At dinner we met our table mates (a family of five from Connecticut who were all six-time Disney cruisers, including a girl about our kids’ age. We also met our waiter, assistant waiter and head waiter. Their interest in our granddaughter’s gluten-free requirement was heart-warming. In Disney tradition, they followed us for the entire cruise, changing restaurants nightly. Day one was a stop in Nice, France, bright and early in the morning, where we went through Disney crowd control techniques and were seated on a bus, with a guide for the day and a tour that included the perfume factory in Grasse and the medieval village of St. Paul de Vance, with a stop for lunch on the waterfront in Cannes. By the time we returned to the ship, I was exhausted and ready for the adult pool, the major child-free haven on the ship. Days two and three were similar, with tours of Florence and Pisa, and an exhausting tour of Rome including the Coliseum and the Vatican. We were really ready for the first day at sea. The rest of the trip was similar, with relaxing days at sea interrupted by high intensity days in port. The later ports we did on our own, using public transportation to get to the city in Athens, Kusadasi, and Malta and the beach iin Mykonos and exploring on our own. The money saved was significant, but I’m not confident we could have done that on our own in France or Italy. Our cabin was ideal for a family tour, with a curtain separating the space into two rooms, one for our granddaughter and one for us. There was plenty of storage space. The bathroom was also divided in two, a room with toilet and sink, another room with bathtub and sink. Cabin service was friendly and efficient, and the towel animals were delightful. The rest of the ship was generally noisy and not that easy to navigate. As an Oceania fan, I was shocked to discover that the Disney Magic had no library, but it had half a dozen lounges with bars and music. The evening entertainment was all Disney, all the time, with shows and movies that managed to include Mickey and all his entourage. I am old enough to expect Annette Funicello with this crowd. The kids loved it. I didn’t. Meals were fixed seating at a scheduled time - 8:45 for the late seating. They rotated through three main restaurants. Service was exceptional, but the food was not - it was good, but not great. There is a premium restaurant with a $25 service charge that is adults only. It was quiet, and the food was better, but still not great. We had to leave the kids (thirteen year olds) on their own to eat there, but that was no problem. The waiters and other adults at the table assisted them. They didn’t miss us. There was little intellectual stimulation - occasional port discussions that touched on the geology or geography, but no lecture series. There was a “Pirates of the Caribbean” night where the ship was saved when Mickey came down a guy wire from the smokestack to rescue us from the pirates, followed by fireworks. I would easily travel on Disney again - when traveling with children. I wouldn’t do it without them.   Read Less
6 Helpful Votes
Sail Date: June 2014
Let me first say that by no means have I been a Disney hater and it pains me a bit to write this review. In fact, I have been a huge fan of the Mouse my whole life being an annual pass holder on both coasts, spending 6 of the last 10 ... Read More
Let me first say that by no means have I been a Disney hater and it pains me a bit to write this review. In fact, I have been a huge fan of the Mouse my whole life being an annual pass holder on both coasts, spending 6 of the last 10 Christmases at WDW and in general finding just about any excuse to spend my leisure time and dollars on Disney products. But the June 7 cruise from Barcelona was not only below Disney standards, it was also well below standards set by just about every other cruise line. Here are a few of our experiences aboard the Disney Magic that should give some pause to travelers debating paying the extra 30% to travel DCL versus another line. Our biggest issue was that on the third morning of the cruise my 11 daughter was lost. The situation was my daughter went down to Lumieres to get a table for breakfast we were right behind her. The procedure when you are seated is that the host takes your room number enters it into the computer then you are seated. We arrived downstairs 5 minutes later gave our room number and told the host that our daughter had checked in. He told us that no young lady had been seated yet, and showed us to another table. Thinking she had gone to the restroom on the way we sat and waited, no daughter. We asked again and glanced around the restaurant, "no sir, we have not seen her." This was not in our daughter's character to wander off. So we began a search of the other restaurants, back to the room all over, starting to get panicked. After working with Guest Services for a bit my wife asked can you page for her. The reply from guest services was, "we don't have that capability." After 45 minutes I was back in the room getting one of the Disney intercom phones, so they could call if she was found, when my daughter, who had been seated in Lumieres in the back behind a server stand, and finished her breakfast, emerged and saw my wife at guest services. The staff had seated her, was aware that a 11 year old was dining alone, but somehow did not have the competency, intelligence or care to link the information. Furthermore, the following day we heard a page go out for a seemingly similar situation, so guest services was either incompetent or outright liars to us. Also, what about that enter the room in the computer process, they knew she was there. This caused undo stress to say the least, and cost us an hour of sightseeing on the Italian Riviera that day. I pray DCL never has a true case of a lost or abducted child onboard. To add to that drama, when I returned to the room to get our bathing suits to take with us to the Cinque Terre, the door lock failed, for the second of what would be 5 times during the week. The result that day is we did not get to swim in the beautiful ports of the Cinque Terre. Several other guests had similar issues we learned from chatting around deck. Each time this happened you would first be told to go to guest services to get a new room card, which did not fix the issue. This was followed then by having to wait for maintenance to come and reset the door lock feature. This cost even more time that could have been used to enjoy the sights in port. After the 5th failure, and making a big enough stink, maintenance changed out the lock so the 5th failure was the last. It also seemed that fairly heavy maintenance was occurring most nights of the cruise and between the hours of 11pm and 2 AM. On 6 of the 7 nights we were awakened by a banging noise against metal. We did see heavy spray nozzles being dragged down the side of the ship and workers continuously working around deck 4 life boats. Our traveling party was in 5 adjoining rooms on Deck 6 and all of us at one point had to call to complain about the heavy metallic thumping noises in the night. Usually after a call where we were told "no maintenance is going on right now" magically the noise would stop. During the day it was common to see maintenance workers with grinders and other equipment out on deck 4 and the noise was such that enjoying the balcony was challenging, and a nap such as was needed by our 2 and 4 year old cousins was impossible. So those being the major issues, here's our take on the rest of the cruise and the ship. Embarkation was relatively smooth although not quite as efficient as Other lines. We chose the 12:30 boarding time and were onboard by 1:15 or so. Bags were slow to be delivered showing up around 5. Room steward/service was a notch below our experience with Holland America. We did not have many requests, but when we asked for clean wine glasses to be delivered every day, we were told to "call room service." Regular water glasses disappeared and never came back until I mentioned to the steward that we in fact needed glasses. A personal irritation is the note that shows up in your stateroom on night 5 warning guests that any items taken from the room will be charged to your bill. Really? Restaurant Service: in a word fabulous. Our regular server, Sana, was amazing. He went above and beyond to make sure my wife's food allergies were addressed, always had each child's favorite snacks on the table before we arrived and in general he made every night in the dining room special. His assistant Joy was pure energy and happiness. We miss the two of them. We dined at Palo on night 6 and our server Simone was outstanding as well. The Chef also came out multiple times to talk to us about how he marinated the lobster and also to personally check on my wife's food needs. Food overall: Palo's was excellent. The full service dinner venues were average to mostly good. Carioca's was the only evening meal where the food was memorably poor with chewy steak, equally tough lamb and overdone seafood. Breakfast at the buffet was poor even by buffet standards with the exception of the hash browns which were trashy good. Sit down breakfast when they did not lose your child at Lumieres was good and a fair bit fresher than the buffet. Burger bar near the pools was average, pizza was not bad and the highlight on deck was the self serve soft ice cream. Each day had a special flavor and I liked the pineapple coconut the best. Entertainment: this was more hit and miss than I expected out of Disney. The dancers and singers were talented, but in fairness some of the material they had to work with was, not just cheesy but borderline stupid. The Villains Tonight show was a prime example of this, just bad. We did get to see Malificent in 3D which was great one evening. Beyond the major shows the offerings particularly for the over 10 crowd and adults is pretty poor. The after hours section of the ship is like a forgotten zone that would be so much better with a quality offering like a blues band something akin to other lines. Pool areas: kids areas are great, nice slides and water fun areas that my daughter enjoyed. The adults pool area butts up against the smoker tables, so relaxing in the quiet area required a favorable wind or a tolerance for smoke. On our last sea day we had a lady probably mid 40s with kids and her family who decided to bath topless around the family pool. This set off the various levels of Disney employees and Officers, 5 in all, that descended to try and get a translation through to the lady about putting a top back on. I honestly thought they were going to have to call Burbank to resolve such an issue, and the frantic negotiation was pretty comical. After all we were in Europe. Rooms: we were in a deluxe veranda room and the room was overall well appointed, and was nice when our door lock allowed us inside. The layout was intelligent and you had enough room to walk to the balcony even with the kids bed setup. The main bed was pretty close to the wall, and we all still have the bruises on our shins from running into the bedpost when trying to pass by. Our room also had a strobing light fixture above the bed which seemingly could not be fixed. Ship: has been recently renovated and overall looks great. The kids club on 5 takes up most of the deck and is a nice space. The counselors we encountered were high energy and my daughter really enjoyed time with them. Shore excursions: this is another area where we experienced a Disney miss. We were booked on a tour out of Villefranche and in the second group to get to the tenders. The call to go to our tender came 20 minutes after our departure time. We were in the after hours area and supposed to go down directly from there. Instead they sent us to the other end of the ship, where the tender was full so we waited longer. in short it was 1:35 minutes to get to shore. We were then compressed for time in Nice and Eze. Pros: Nice small amenities like sodas and ice cream available on deck at no extra charge, liberal alcohol policy which allowed us to buy some nice wines in Spain France and Italy, enjoy some on our balcony and bring others to dinner with a corkage fee of course. At sea fireworks were cool, and again our servers in the restaurant were great. Cons: Many employees we encountered were very nice, but were in no way able to really solve an issue. The standard response was always a sympathetic nod of the head and a "I am so sorry." That gets old. DCL also goes over the top in up selling everything. From the photo library to the special lotions you need after a massage it was just too much. Spa was a little small, had spa slippers that were all child size, half the lockers were jammed or locked open, and my massage therapist even after I asked for less pressure was hell bent to causing discomfort. I almost laughed when they asked if I wanted to book another massage later in the week. Overall: We had 5 adjoining rooms overall 4 couples with 3 kids and on our last night we asked each other, "how did Disney do compared to other lines we all have been on, and would we do Disney again?" Between all of us we had been on Holland America, Carnival, Princess, RCL and Seabourn. The sentiment was that DCL would fall below all of those lines and that surprised even me. Based on our experience with the Magic that week we all were unanimous in the thought that we would not cruise DCL again. When a diverse group some with young kids, some about to be parents, two grandparents and us (parents of a tween) all feel this way, it may indicate something is not quite right on this ship and with this cruise line.   Read Less
2 Helpful Votes
Sail Date: June 2014
We booked on the Disney Magic for the 12 day Mediterranean cruise for main reason that we thought Disney were a trusted brand who cared about Brand Image & Customer Service, we could not have been more wrong. Firstly let me say, that ... Read More
We booked on the Disney Magic for the 12 day Mediterranean cruise for main reason that we thought Disney were a trusted brand who cared about Brand Image & Customer Service, we could not have been more wrong. Firstly let me say, that most parents consider a Disney Cruise great for kids entertainment, which to a point Disney cater for as you would expect, however get ready for some heavy credit card charges on top of your allegedly "All inclusive" aspect of your booking. Food & Soft drinks are covered in the cost of your ticket which can range between £5,500 to £8,700 for a cabin for 2 Adults and I child under 3. Things that we thought were unacceptable was charging for hot drinks such as Cappuccino & Latte, which for the cost of the cabins should have been included, instead be prepared to pay over $7.00 for a very small Cappuccino!! That's approx £4.00 for a Coffee on-board where they have a captive audience. Take note, DO NOT BOOK Port Excursions with Disney, as they are hugely expensive and of very poor quality. We like most passengers on that cruise had booked port excursions through Disney, because we trusted the Disney brand and fully expected that all excursion would have been checked and verified by Disney staff, unfortunately not the case. We went on a Disney Excursion to see the ruins of Pompeii and the tour was a joke, the guide was of low quality, who persisted to rush around as quick as she could, losing large numbers of people in our group and a number of us complained to her asking her to slow & stop to allow individuals to catch up. Pompeii is vast and its a scary prospect being lost there amongst thousands of tourists, especially as coaches going back to the ship don't generally wait for stragglers. Her language to two little girls of 5-7 age in our group was wholly inappropriate, when she proceeded to explain what the "Pleasure House" was in Pompeii, All of this poor quality tour came at a hefty Disney price, as Disney generally charge a minimum of 200%-300% higher that standard organised tours, as we found out when we checked on Google when we got back. We raised a complaint but Disney staff simply said, thanks for the feedback, that's it! I think Disney, should look at brands like Amazon and learn about what customer service is all about and how to maintain customer loyalty. They were not interested in our complaint or of refunding any part of this over-priced excursion, its Disney policy I believe to maximise profit irrelevant of customer satisfaction. This was not the only excursion we had issues with however the most annoying one was the excursion in Corfu, which included "Wine Tasting" as part of the itinerary, however Disney's interpretation of Wine Tasting is a small glass of cheap wine from a 2.5 litre plastic bottle, very classy indeed! Once again Disney had outdone themselves with the quality of this excursion and many guests were not happy. We raised this with Disney staff at the Port Adventures desk when we got back to the ship, and once again nothing was done. I think in view of the experience we have encountered with Disney Cruise line we would not cruise with them ever again, Its clear to me that Disney is a huge money making machine and squeezing every last cent of money from guests before they disembark is the company mantra. For us in future its Royal Caribbean all the way.   Read Less
Sail Date: June 2014
So anyway. We have cruised before 4 times infact. Every cruise we have been on has had great excursions, great pricing, great value, and if we had any problems with them we had money off the bill. This brings me to my first and biggest ... Read More
So anyway. We have cruised before 4 times infact. Every cruise we have been on has had great excursions, great pricing, great value, and if we had any problems with them we had money off the bill. This brings me to my first and biggest criticism of the Disney Cruise line excursions. Firstly we where almost certain we cancelled one of our excurions. It was a visit to Monaco with the little train. This cost us $91 per person. When we priced this excursion up seperately it come to around $20 each. So that's disney grinding money and making 300-400% out of each guest. The person behind the excursion desk said that he had no record of this being cancelled before boarding and the cancellation timeframe has now expired. We accepted this and went on the heavily overpriced tour. Only to be stuck in traffic for 2 hours getting to Monaco - with no extension on our cruise time, even though the cruise excursion guides had no other excursions planned. I was furious. I complained to the desk and they said they will capture our feedback. We heard nothing back. The next problem was another pricey excursion we booked on Corfu. This supposedly included a tour to a beach, village, villa with some wine tasting. The beach was fine. The Villa was a bar/tavern the wine tasting experience included wine served out of a PLASTIC bottle. That literally tasted like vinegar. Absolute rip off. Again we and two other guests on the excursion felt the same way and we all complained. Only to hear NOTHING back. The customer service was absolutely ROCK BOTTOM. I've cruised with Celebrity and princess before and had far better customer service when problems arose. We spent over £7300 on the room for a 12 night cruise. The food was OK but nothing great -far better on Celebrity imho. For the sake of disney taking our critiscism on board giving us a small discount of $20-60 on the excursions it has left us furious. We spoke to many other guests and they also felt robbed by the excursions. Let me also say this. You go on disney boat. You expect it to be 100% geared towards kids? Is it! NO it is far from geared for kids. We had a 2.5 year old son with us. There was only a nursery (Charged at $8 per hour) that he could go into. He wasn't allowed into Palo (the adult only cover restaurant). He didn't like nursery so we where so restricted in the things that we could do. They had more ADULT only sections of the ship than NON adult only. They had adult only entertainment that we missed out on night after night. It just left us baffled and amazed. We really thought this would be so geared towards kids, But quite the opposite. Some positives include - the staff, they where fantastic. The pirate party with fireworks was amazing. I will never EVER be cruising whit Disney again. Next time it will be Royal Caribbean or NCL as they are very close to Disney for child ammenities. Think VERY carefully before you blow so much money on a Disney cruise guys. You can quite literally get a deluxe suite with Royal Caribbean for the same money! We went on the celebrity equinox a few years back and actually got PENTHOUSE suites for a little extra money than we paid on Disney! Sadly celebrity has nothing for children Read Less
Sail Date: June 2014
I traveled with two of my daughters aged 15 and 26 as a girls trip. This cruise was absolutely fantastic. The ports were great the food was as can be expected of a cruise. The adult only restaurant has amazing soufflé. The on deck order ... Read More
I traveled with two of my daughters aged 15 and 26 as a girls trip. This cruise was absolutely fantastic. The ports were great the food was as can be expected of a cruise. The adult only restaurant has amazing soufflé. The on deck order food was good but pay attention to the closing time. We were paired with another group who were a mom, a 15 year old son and a 24 year old daughter. We were skeptic at first but it ended up being amazing and super fun to dine with them. We had Branislav as our main server he was fantastic. My daughter loved vibe (the teen only club), but said that one of the people that worked there was kind of rude. Don't think that because it is disney that it is for little kids. They have adult only excursions (we didn't do because of 15 year old), and adult only restaurant, adult only pool, and at night the front half of deck 4 has a bar, a sports bar, a piano bar and a dance club which is fun. defiantly do second seating to avoid being rushed after excursion. Also we had a greek food night and I love greek food but it was bad. FUN FACT: YOU ARE ALLOWED TO BUY AND BRING ALCOHOL FROM PORTS ONTO SHIP AND CAN DRINK IT IN YOUR ROOM AT NO FEE. Daisy's delights has great fruit. Waterslide is fantastic, I didn't try it till the last day but I wish I had. I saw frozen twice. Make sure to schedule embarkment time so that you dont have to wait. Read Less
Sail Date: August 2013
First time with Disney Cruises with our 5 year old granddaughter. My wife was a bit apprehensive about whether she would be homesick or ill. We flew the day before to Barcelona mainly due plane times from the UK not being good for us as ... Read More
First time with Disney Cruises with our 5 year old granddaughter. My wife was a bit apprehensive about whether she would be homesick or ill. We flew the day before to Barcelona mainly due plane times from the UK not being good for us as they were too early in the morning. Having been to Barcelona a few times I picked a hotel just off the Ramblas so we could have a meal and take in the evening stroll. Grandaughter loved the human statues and was excited by what was going on. Arrived at the Port the next morning at 11.30 but obviously a popular time as check in was slow and a bit hot in the shed. Got granddaughter booked in to kids club and went on board being announced and clapped in by the staff After we had lunch on the top deck we went the room. I had booked a Navigators verandah stateroom which was ok but the whole ship was looking tired and was due in October to have a badly needed refit. The 4 days went so well it was very relaxing for us as granddaughter loved the kids club and the first night I had to dig her out about 10.30 to get her to bed. The security for the club is excellent and you have a mobile phone which you take with you so they can call if there is a problem. The Mickey band also means they have to be scanned in and out and cant leave without an adult fetching them. We virtually lost her for 2 days as lunch is provided so she was more than happy eating with her new friends and we were able to have a leisurely lunch. The pool area was pretty crowded but that didn't seem to bother her. The shows kept her spell bound in the evening and meeting characters around the ship was an added bonus. As we were on a short cruise - mainly because we didn't know how she would react - we didn't do any excursions but did get off at Palma for the morning. Shuttle buses were provided which made it easy as it was very hot and were glad to get back on the ship. The dining experience was great as the waiters stay with you through the cruise even though you move dining rooms so he they got to know what we liked. It was a brilliant cruise which we may repeat if she is interested again and even we enjoyed it Read Less
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