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3 Helpful Votes
Sail Date: July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
1 Helpful Vote
Sail Date: March 2019
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise ... Read More
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise went on. Remy food & service beyond expectation but definitely a splurge. Oceaneers Club staff great but activities too young for our 10 year old. Disney excursion well-organized and enjoyable. Courtney Taylor trip beyond expectation - Karl went above and beyond in providing personal experience for our family. Getting on and off ship very easy and safe. Unable to find any open chairs by family area on Castaway Cay for a couple of hours. We went ashore at 10 a.m. Chairs opened up around noon. Cookies Too food was okay. Disappointed Cabanas was closed last night of cruise - wasn't feeling well and ordered room service - BLT sandwich was inedible. Heard crew complaining about work regularly. Read Less
1 Helpful Vote
Sail Date: December 2018
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would ... Read More
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would have like some movies geared to an audience of other than children. Disembarkation was not organized! It was a free for all to leave the ship. Families were allowed off then sent back to clear their accounts. They had to fight upstream because of the massive crowd to leave. And then were told they could go back to the final checkpoint to leave. Passing all the folks who were waiting in line. Not good. We were stopped at one point and told the computers were down. Only to overhear the staff talk about stopping disembarkation due to crowding at customers. We were lied to by Disney staff. Read Less
7 Helpful Votes
Sail Date: November 2018
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the ... Read More
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the Oasis-class ships are nothing but mere floating malls in the ocean - no theme, no character. We wanted a cruise that was going to be memorable before I head to a long deployment. After much deliberation, we went back to the Dream as our last cruise with them three years was exactly just that - it was magical. This cruise went out exactly the same way as we had it three years ago. We got our transportation arranged from the airport, and the whole embarkation process was smooth like before. Once on the ship, we had our cabin on the tenth deck, middle, just below the pool deck. I found our location to be very convenient to wherever we needed to go. We had access to two nearby elevators, and the pool deck are just a deck up. We also noted that our balcony is directly below the pool deck, so like an awning, it was well protected from the elements which I found nice. The room itself had shown some age to it. I'm not sure when and if the ship have ever been refurbished, but with my OCD, I quickly found scuff and wear marks on the light switches and fixture parts that have been heavily touched through the years. Expecting a premium product for this price, it was hard for me to see past that glare of the wear. Our embarkation lunch at Cabanas were not too pleasant. It was way too crowded, open tables were hard to find, and I found some of the servers unwelcoming. Once we got our seats, we did find the food less desirable than the last time we were on the ship. We brought these issues to management and were given immediate answers to our concerns. Over the following days, we experienced the same magical moments that we had the first time we cruised with these ship. Public spaces were clean and looked just as ornate as before. For those that haven't cruised on this ship, Disney did not spare on the small details in creating their theme on the ship. Their shows were of Broadway caliber, especially beauty and the beast. Their character meet and greets were always a hit with the kids, if you don't mind waiting up to a half hour. And because this was a holiday themed cruise, they went over the top for showcasing Santa. As well, their pirate show fireworks on the top deck was an extravaganza. Hands down it was the coolest experience I've ever had at Sea. Our day at Castaway Cay was just Divine. I still can't forget how beautiful and perfect the island looked. It didn't feel over crowded and there were ample opportunities to just unwind and take it all in. Buffet services followed us there and it was great. No complaints. Food was something that this ship have to at least revamp. It was almost the same menu we had three years ago, so we were not as excited this time. Also, we were not served lobster on this cruise, not one time, which I found surprising. On the other hand, we were able to enjoy our previous favorites instead. I was about to write off Disney from our future cruise consideration after this trip, but what made us book another future cruise with them is the fact that our daughter had the best time of her life at their Kids club while the peace of mind it gave us allowed us parents to enjoy our own time at Sea. I don't think we even want to risk trying that out with other cruise lines and be disappointed. Another biggest factor that made us decide to book another future cruise with them is their customer service. They truly went above and beyond to ensure that, despite the issues we raised, we had a magical experience on this ship. Our guest manager was exemplary, and nothing short of commendable. When we disembarked, we felt highly satisfied that the cruise fulfilled our expectations. So much that we ended up cancelling our Royal Caribbean cruise for next year, and ended up prebooking our next Disney cruise with an even bigger family in tow. Disney cruises are not the cheapest out there, but the many repeat cruisers we had on board can't be wrong on going again for the Disney experience. With the amount of people already prebooking their cruise, we can't be wrong on making that decision either. It's simply the best cruise experience for families, and definitely something to strongly consider if you've never cruised with Disney cruises before. Read Less
Sail Date: November 2018
I enjoyed the family atmosphere. I always felt safe onboard and on shore excursions. I love that more is included and there were fewer add-on charges. If it were the only cruise line I have experienced I may not noticed how much extra ... Read More
I enjoyed the family atmosphere. I always felt safe onboard and on shore excursions. I love that more is included and there were fewer add-on charges. If it were the only cruise line I have experienced I may not noticed how much extra service is included. One example would be shore excursions. On other lines I’ve just been given the vague instruction to line up on the dock. On Disney they send you to a lounge or theater to check in and have a cast member walk you to your tour guide. There are usually opportunities to buy water and/or a cooler. On water related tours I’ve never had less than 2 chances to borrow a beach towel from the ship and return bins near the gangway upon return. If needed, sunscreen and insect repellent are generally available. Upon returning to the ship, other lines have had ice water available and hand sanitizer. Disney had those too, but the water was a variety of flavor infused and they added chilled moist wash cloths on hot days. We did have one dock lineup with Disney. It was at a port where we had to tender and their meeting places were color coded covered areas with bench seating available. Excursions are not the only extra services found on Disney, just a good example. On another line we experienced being dropped off at a historic location and told to find a taxi home. We hope to sail this line many times in the future, but I’m sure we’ll sail other lines too. My favorite saying is I love Ruth Chris, but I don’t need it every time I have steak. On an average Friday night Texas Roadhouse is just right. All this said, I ‘m not sure it’s for everyone. There are pleanty of adult only activities and nightlife aboard, but there isn’t the party atmosphere I’ve experienced elsewhere. There are mixology classes and cocktails available throughout the ship, but it’s not a booze cruise. Entertainment could also an issue. Again, plenty to be found in adult areas at adult times, but the big “Broadway” shows are family friendly and feature Disney characters. I love that, you may not. A side note about my experience cruising in general, manage your expectations. Weather can cause issues on any ship. A rude passenger can happen on any ship. A cabin repair can be needed on any ship. Don’t let it ruin your trip. Also food, I’ve spoken to a few people who found cruise food disappointing. Main dining (included) my personal opinion is it’s comparable with what you would expect a wedding reception. Some lines, like Disney, do it well and others don’t. The point in the main dining rooms is to try new things. If you can’t decide between two offerings, order both. If you don’t like the new thing you tried, they’ll bring you something else. You can order as much as you like at no extra charge. That’s the attraction in the main dining room. You should expect fine dining on any line to be found in the specialty restaurants for an additional fee. Finally, I’ve found it’s more important to research by ship vs by cruise line. Picking a line is important, but ship and cabin amenities can vary widely with in each line. Read Less
Sail Date: September 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
3 Helpful Votes
Sail Date: September 2018
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 ... Read More
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 people getting on and off the ship. The Disney Magic is a wonderful ship. We enjoyed that it it not too big or too small. We had plenty of public rooms to hang around and every single decor detail was perfect. The ship is in really good shape for its age. Crew members are working day and night on repainting and cleaning, making the ship look as new. The most outstanding thing is the cleanliness. From the pools to the lobby to little corners of public spaces. Everything shines and crew members are cleaning 24/7. The furnitures all over the ship looked and felt high quality. We were 3 adults in a cabin and 4 in the other. We were anxious that the single beds would be uncomfortable for adults, but they happened to be very comfy (my 20 years old sister is very picky and said she slept very well in those beds). We all had great nights of sleep. The deck 2 is really quiet all day and night. The cabin is so big that we had enough room and private space for 4 adults ! There is more than enough storage space. The split bathroom (one with toilet and sink and the other with bathtub/shower and sink made getting dressed and everything really smooth with 4 adults in the same cabin. The thick curtain to split the cabin in two was also really useful. The food on the ship was overall very good and better than i expected (i read a lot of reviews before cruising). We tried the specialty restaurant Palo for dinner. The food was good but not exceptional. We wouldn't recommend it, since the food in the main dinning rooms was really good. The service was outstanding in all the complimentary venues. There was a lot of variety in the buffet menu and the offering was different every time we went. The food at Lumiere's for lunch was excellent and the service really smooth. The ambiance was perfect when we wanted to escape the noise of the buffet and have a 3 course meal for lunch. We knew that Disney Cruise Line was renowned for its onboard entertainment and we learned why. The quality of the shows is amazing. Even the older ones in our party, who don't know a lot about Disney Characters and Movies, had a wonderful time. It really was outstanding for a ship of that size. There was always something to do all day long. We never managed to do everything. One great thing was that the pools were heated, which was perfect for colder Fall weather. We enjoyed the quiet adults only pool. There wasn't as many kids as we expected on the ship and we don't see them a lot since they are spending most of their time in the kids clubs. We chose a Disney cruise for the outstanding guest service and our expectations were exceeded ! Every crew member was friendly and very professional. That service is worth the price ! The excursions were a little too expensive. We visited a Hydro-electric Dam in Baie-Comeau and we enjoyed our tour, but the price was a little bit too much. For the other ports, we walked around by ourselves since the ship was docked close to everything. Special mention to Saguenay, where the welcoming celebrations were amazing ! The fireworks in Québec were also incredible ! Reminded us of the ones in Disney World ! We already booked our next Disney cruise for next September ! Read Less
2 Helpful Votes
Sail Date: July 2018
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however ... Read More
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however it isn’t easy to have a large pool onboard a cruise ship there are also adult exclusive pools and a pool for teen club vibe (14-17) Ship is easy to navigate with maps all around and staff are friendly the ship has a fun mini golf course and basketball court. The 3 times I’ve been on the cruise my son has been able to go to all 3 clubs oceaners lab (3-12) edge (11-14) vibe (14-17) the oceaners lab is very large and great for kids as there is always activity’s on this also goes with edge and vibe. Edge is fairly small however is my sons favourite out of the 3 and every time has been extremely sad to leave his new friends. The activities range from sports deck fun to trivia challenges and video game challenges and much more. We have never made him go to the clubs yet he has chose to he would wake up have breakfast with us ( which the breakfast is a large buffet) then go to the youth club until dinner have his dinner then go back till the club closed. The waterslide the aqueduct is also a must do. There is a rotational dining plan where you change restaurants every night and cycle between the 3 and your servers rotate with you. And one restaurant even allows you to draw a character and have it animated the food quality is great with bread service,starter, salad/soup, main course, dessert. not to mention the adult only restaurants you can go to. There is also an option to share your table with another family at first this may see odd however I would fully recommend as the look at of you have children there gender there age etc and match you up with a family like so you child will instantly have a friend. You can also get food like pizza and ice cream and soda during the day for no fee The whole ship is in Christine condition as everynight and whenever the boat docks workers are always jetwashing painting or doing maintenance There is also a range of activities for adults including Karaoke music quizzes game shoes etc and like there is plenty for kids to do there is also plenty adult exclusive areas all over the ship Overall an amazing vacation and would recommend to anyone thinking about booking with or without kids Read Less
6 Helpful Votes
Sail Date: July 2018
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. ... Read More
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. DAY 1: Embarkation went smoothly, but lines were extremely long to get thru the scanners and into cruise terminal (arrived at 1015a for 1030a Port Arrival Time, got to check-in desk after 11a). Super long lines for photos but we caught one with Goofy before our boarding group was called. Headed straight to Enchanted Garden for a civilized, seated lunch. Our server was lackluster and seemed more intent on pushing me to buy an alcoholic beverage than actually fulfilling our food order. Food was mediocre. My cocktail was not so good. Many many mistakes on the part of our server. Signed up for the free 2 hrs of Internet at port, but got no connection or signal due to "108 error". Don't expect to get any work done prior to embarkation. Plus, I had to run around the ship to move my Remy reservation, move my Senses reservation, un-double-book us for a port adventure that showed up twice on our itinerary, reinstate one activity that had fallen off our itinerary, and take our photos and set up a PW for Oceaneer's Lab/Club(no one at terminal to do it), so we were busy criss-crossing the ship for these 5 stops. I made sure out last stop was the Oceaneer's Lab/Club so that my son could check it out. He was content to hang out in Disney Infinity room. Unfortunately, he didn't care for any of the other really cool and interactive areas. With a promise that he would be back, I had to drag him out so that we could go check out the pool and AquaDuck. Short AquaDuck line and it was super fun. The line grew and he didn't want to climb all the steps to wait again. HA! Then all he wanted to do next was watch the big screen movie from inside the pool. LOL We did that for about 45 min and then I had to pull him out and bring him back to the Oceaneer's Lab/Club so that I could go to Senses... I ran off to Sense for my appt, arriving 15 min early as instructed. After waiting 20 min past my appt time and still no sign of the doctor, I had to tell them that I just had to leave. No appt and I wasted precious time I could have spent with my child. Luggage arrived outside of stateroom when expected, and our stateroom was large, clean, ready for us. I swear that this bed has to be the most comfortable bed on earth! Between the rocking of the ship as it surged forward through waves, my sound machine, and the blackout curtains, I slept really well and my son -- a notoriously bad sleeper -- slept like a log and refused to sleep anywhere but the drop-down bunk. HUGE plus for DCL on that win. We were assigned late dining, so we caught the stage show at 630p; my son LOVED it, even though we've seen both versions of Beauty and the Beast films, and various stage productions. They did a fabulous job. Met two other families at dinner that night and DCL did a FABULOUS job of matching up kids who had similar interests. Our server, Nova, was a sweetheart and almost over the top in her willingness to help me, a single mom. She was cutting my son's food for him, something I usually have to do. And she didn't make fun of the fact that I tried three appetizers but no entree for dinner. BTW, the escargot was awful -- mealy and definitely not fresh. I was so disappointed. But Nova's smile made it feel insignificant. Disney did acknowledge my note that we were onboard to celebrate my son's bday and servers sang happy bday to him at the end of the meal. It was a highlight for him and a great way to start off our trip. DAY 2: Castaway Cay was beautiful. Most activities were cancelled due to weather conditions, but we enjoyed the beautiful beach, loungers, umbrellas and our rented float&tube. I did like how Disney provided drums of super-strong mosquito repellent for us to apply as we got off the ship (Zika risk in the area). BBQ lunch was awful (I had heard it was "delicious") and I ate only crisps (potato chips) and fruit from the fruit bar. We didn't see a single character on the island for photos the entire day. Although I saw servers on the not crowded beach, no one came by to take orders. And by the end of the day, I saw ONE photographer wandering around and chased her down to get our photos taken. She didn't enter our stateroom number correctly b/c the photos never appeared in our Shutters binder. Post office also wasn't opened when we arrived on the island and wasn't open when we left, either. That evening, we wanted to watch the Avengers movie AND catch the Golden Mickeys, so we had to see the stage show, grab a quick bite on the pool deck, and then go watch the movie. My son's fave part was buying the Infinity Gauntlet drink cup. He's still playing with it. Best $20 I spent on that cruise. We found the wave phones to be useful; I had to go back to our stateroom to grab our refillable popcorn bucket. By giving him one phone, he was able to keep in touch with me while I ran around the ship. He knew exactly where I was and I knew he was still waiting in our seats at the theater. Very nice to have onboard. DAY 3: Maybe b/c it was a member cruise, but the lines for character meets were so long that by the time we got to the front, it was about 2 characters beyond who you came to see. We did not get to see a single character we lined up to see other than for the two ticketed Meet&Greets (Frozen, Princesses). Even the latter of the two ticketed events had a super-long wait. They were also poorly prepared for many of the scheduled events. For example, at the arts&crafts event, there were not enough supplies for everyone. It took forever to get even a pair of scissors (for an activity primarily consisting of cutting out card stock figures), and then by the time we got a pair, the Cast Member in charge was rushing us to get out of there. I had a great treatment at Senses by a fabulous aesthetician from Shanghai. She was so cool and sweet. However, she never mentioned that the flotation bed on which she performed my services in was an upcharge; it flotation bed was presented to me as if it were part of the service I had booked. I wish she had been more clear so that I least I could have expected the extra charge, which I am sure I would have opted to pay for anyway. It was just a slightly unpleasant surprise when I got the bill to see that I had been charged extra without being told it was going to be extra. Afterwards, I knew I was going to have a dinner at Remy, so I got my son from Oceaneer's Lab/Club -- OK, the Disney Infinity Room -- and we went to get his dinner from Cabanas, which he loved. The selection is good for a kid, and he liked picking out his own seat with a beautiful ocean view. Afterwards, I dropped him back off at Oceaneer's Lab/Club, I mean Disney Infinity, and went to my own ocean view dinner. Remy was everything it was supposed to be. I did every upcharge available and do not regret it one bit. The drinks and food and caviar were excellent. It was actually too much food that I could not even finish the last three courses, but I soldiered on. I actually had a bit of difficulty understanding my server's accent, but he was kind, patient and attentive, so it was all good. This one meal came closer to making up for how mediocre (or poor) all the other food I'd tried onboard had been thus far. If only we could upgrade to Remy more than a couple times per cruise.... *sigh* Afterwards, I got my son from OLC/DI and we went to see the late showing of the Christopher Robin movie. Could not get seats together but we sat near each other. it was a lovely movie and made us both laugh. Day 4: Another Castaway Cay stop (score!!) but again, most activities were cancelled due to weather. Our morning stingray encounter was cancelled, so since I knew we didn't like the food on the island, we ate an early lunch onboard -- technically it was a late breakfast in the Enchanted Garden -- and then made our way off the ship late. Nova was not our server but she spotted us and proceeded to help my son make up his breakfast plate, slathering the cream cheese on his bagel for him. Once on the island, I managed to find an afternoon slot for us to feed them and snorkel amongst them. It was certainly a unique experience, but not as much fun as building a sandcastle, using our floats, or wondering if the stringray that made its way over to the beach area had escaped from the enclosure... hahaha! It turned out that we were not allowed to hang on to our snorkel gear past the stingray encounter, so I had to rent a separate set to do that; I had brought a set on the cruise, but it was back on the ship since I had been told we could hang out to our gear tp use for snorkeling once the stingray encounter was finished. In the end, it was quite a long swim out to the snorkel area, and with the rough waves, my non-strong swimmer son couldn't really make it all the way, fighting the current every inch. We turned back and just enjoyed the beach. My only complaint on this day was that they took away all our clean towels by 2p. I thought that was oddly early considering the onboard time was 445p. We had to get out of the ocean with no towels left on our chairs for our clean-up/shower-off. At least there were freshwater showers to rinse off at, and the sun mostly dried off the drippiest parts of us before we boarded our tram. The post was office opened on our return to the ship, so we bought a stamp for the postcard, from our stateroom desk, that we'd written to the grandparents. Side Note: it took about 6 weeks for that postcard to reach them. That night, my son had a pirate makeover scheduled because it was pirate night. He loved loved loved his face painting and the outfit was beautiful. Same Jack Sparrow outfit as the Disney Store, without any sale or discounts. Next time, I know to buy it from Disney when it goes on sale and just bring with us and pay for the face paint. We also could not understand the accent of this particular cast member and she spoke faster than lightening, but she was 100% in her role and my son took his pirate vow seriously. She did a BEAUTIFUL job. We loved her and I tried to tip her, but she said she could not accept it. We watched Hero on the Seas specialty show that evening and, while the singers are super talented, we were bored out of our minds without a strong narrative to tie it all together well. It didn't help that we sat near a lot of grumps who clearly did not want kids to be on this cruise (yeah, it's a Disney cruise so.....) and we were in the middle, so we could not sneak out early. From now on, aisle seats if we don't know beforehand what exactly the show will be... Because of the show, we went to pirate night dinner late. None of the other families were there, but our server still gave us a huge smile when we saw her. We love Nova! We went to the pirate stage show on the pool deck after dinner. It was so difficult to get a seat, but people were kind and my son is good at finding space. We especially enjoyed the novelty of shooting off fireworks at sea. Wonderful way to cap off the cruise. Additional notes: MISHIP DETECTIVE We managed to play a little of Midship Detective every day of this cruise and he finished all three mysteries. It is a FABULOUS activity and one of his fave things about this ship. I am so disappointed to hear that it isn't also available on the Magic and Wonder. What a shame! The cool thing is that we participated in a Fish Extender exchange and managed to drop off goodies while running around the ship paying Midship Detective. All in all, my kid got a lot of exercise, only had one ice cream per day on the cruise, and ended up losing 3 lbs while on vacation. SENSES SPA I bought a length of cruise Rainforest Pass and my feedback there is that they need swimsuit spinners and plastic bags in the locker rooms! After sitting in the hot tub or in the Persian Bath, you want to rinse off and wring out your swimsuit, not carry a dripping wet suit back to the stateroom through the public areas and corridors. So until they can install the swimsuit spinner in the locker room(s), I am bringing my own reusable "wet bag" on future cruises. Lockers also needed to often be repaired. I am very familiar with Digilocks, and it was frustrating that the ones in the women's locker room were poorly maintained, with a good 5-10% of them non-functioning at any given time, thus rendering those lockers useless. FOOD Food portions are simply too big. I would much prefer half the size offered and be able to get seconds or try to sample more small portions. Even when I asked for a reduced portion, it came full size. So much waste. Getting water from room service was nearly impossible. It came in little cups. They need to figure out a way to provide an entire carafe. I liked having a carafe of hot water in my stateroom, since I had brought my own teabags. Mint tea really helped settle my stomach after a big meal or to calm it during rough seas... The included food was mostly mediocre, but specialty dining was almost 100% worth the extra spent. Then again, I'm from NYC to big ticket dinners don't cause sticker shock for me. SHIPBOARD CHARGES Charges were run through to the CC on file every night, so it was annoying to have to go there every night if you wished to apply a GC to pay your folio. They could retroactively credit your CC with money if you had a GC, but it just took extra time. If DCL could do it like the resorts and just run CC on final night, it might be easier for all involved. Perhaps the internet connection can't handle that. Who knows. CLEANLINESS I found the ship to be spic and span, clean always. Once in a blue moon, a room service tray might sit in the hallways longer than it should have, but for the most part, the ship was clean from bathrooms to hallways to staterooms to restaurants. I have eagle eyes and I can't complain about what I saw. STATEROOM Our stateroom was the tops and I can not imagine a family of 4 sailing in anything smaller! It was just two of us and I found it to be perfect -- not too big or too small. Great view from balcony between two lifeboats down to the water. There was a while metal panel that blocked our view towards the right, though, so we could not see as much of Castaway Cay while in port. Our room steward didn't start making us towel animals until he saw one that my Senses aesthetician gave me to bring back to my son. Then we got a couple of towel animals that made us giggle. But he always, diligently, had our room cleaned, dirty dishes removed, and gifts placed on our bed. Disney Vacation Club kept him busy with giving out gifts, for sure! And as mentioned above, comfy bed (mattress, sheets, duvet, pillows), good blackout curtains, son loved drop-down bed and never even tried the flip-down sofa or *surprise* never asked to be in the big bed with me. Thank you DCL. I felt that the split shower was a bit small, and tended to shower in the Senses locker room since I was down there having treatments or using the Rainforest Room anyway. It felt much more like a legitimate shower down there. I would buy a Rainforest Pass just to use the locker rooms. ha SHUTTERS I prepaid $200 for a length of cruise photo package, but there were really very few photo opportunities on this cruise. Any photographers we saw were "busy" photographing the "celebrities", so I had little more than a dozen photos between embarkation, Princess Meet, and Frozen Meet. Especially since our Castaway Cay photos never showed up. AND we got two of someone else's photos. Friends had said they gotten over 300 photos on their 7-day cruise, so I was expecting at least 170 for my 4-day cruise. Imagine my disappointment to not have even gotten two dozen. This felt like a rip-off. POST-CRUISE I found a few discrepancies in my final bill and DCL was wonderful about fixing it. They charged me for my son's Oceaneer's Magic Band, but they removed it once I told them that I had indeed returned it to Guest Services on our departure day. Shutters also adjust my account by $30, in the end charging me the price of a 20-photo package. OTHER Overall, I feel that Disney Cruise Line does not make it easy to cruise as a single parent. There's a lot of administrative stuff to do and with a partner, you can at least divide and conquer the many many queues you have to be in throughout the vacation. However, Nova was a lifesaver, doing a lot of the stuff I would have otherwise done for my son at our meals. She really got the Disney premise that this is also a vacation for the parents, so she always tried to help. She definitely deserved extra gratuity. We hope to sail the Dream again just to be with her. Read Less
2 Helpful Votes
Sail Date: February 2018
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars ... Read More
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars fireworks for Starwars night. The service in the dining area was excellent and the steward was one of the best we have ever had. The food was good but the menu you could have more seafood options. All the shows were great and the Movie choices were excellent as well. The fantasy is one of the most beautiful ships I have ever been on the cabins are large and spacious. If you have children and you love Disney this is an excellent vacation for your family. The service continues to get better we really liked our dining staff Edgar & Clinton and the room steward Alston was excellent taking time to talk with us every time he saw us. We can't wait for our next Disney cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. ... Read More
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. Adult events were either alcohol related or trivia based. No craft type events for adults. The 5K in the past were first off the ship, not organized to be first this time. Activity listed at 8:00, doors did not open to check in until 8:00. Would be nice if they could separate adults and families in the dining rooms. Too many parents allow their children to scream all through dinner. Cabins were roomy, heavy duty curtain allowed room to be separated into two spaces. Beds were extremely comfortable. Would be nice if families were reminded that corridors outside staterooms are hallways outside bedrooms. Running and screaming aren't really appropriate. Read Less
1 Helpful Vote
Sail Date: December 2017
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We ... Read More
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed on the Magic out of Miami for a four day cruise. Embarkation was delayed. We had an inside cabin. Cabin was fine in mid-ship. Toilet broke but was repaired. Dining was second seating as all earlier seating was filled. Food was poor quality and served cold like it had been prepared earlier. Buffet for breakfast and lunch was good. Entertainment- The theatre show was stopped two nights due to technical difficulties and the A/C did not work in the theatre. The entertainers were excellent. Service was excellent. Ports were fine Key West, Castaway Cay Spa Rain Forest chairs wer not heating correctly We would not go again for the price. No response from customer service just a form letter. Read Less
4 Helpful Votes
Sail Date: October 2017
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of ... Read More
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of the cruise exceeded our expectations. The ship was immaculate and well maintained. The food quality was amazing and delicious no matter where we ate. We generally stuck with Cabanas from breakfast and lunch every day and were consistently very happy. The staff in all areas was just great. Our stateroom host Margaret was magically always around and took great care of us, we never needed anything extra. Our main waiter was Hilash - my kids are still talking about him from his magic tricks and puzzles at dinner to the Mickey Mouse shaped ketchup serving. We loved the shows and did not miss a single one. Marcus Monroe was so hillarious and entertaining that we are looking to go see him again live. Castaway Cay was really so beautiful and fun. My son was nervous to actually get in the water with the stingrays but we wanted to see them nonetheless. Kris at the Stingray exhibit (from the Bahamas) was so kind and let us stand and watch by the beach. He stayed with us and explained all sorts of stingray facts and gave us so much information. Really - very very kind and engaging! I have been on 2 other cruises with other companies and enjoyed them, but you folks have set the bar extremely high. After this cruise, my family will be only cruising with Disney Cruise Line. I love the constant family entertainment, I loved the kids areas, I loved all the food, I loved all the shows and music, and Marvel at Sea, Halloween at sea, and Animators palate shows..... loved it all. The Disney Cruise app is also great - kept us all in contact at all times. Everything was great. Read Less
9 Helpful Votes
Sail Date: August 2017
It is a very small and old ship and it is crowded everywhere: cabana, theatre, decks, hallways, gym shower area (only two showers). Not everyone staff, which should be polite, professional and efficient. There was a lady serviced in ... Read More
It is a very small and old ship and it is crowded everywhere: cabana, theatre, decks, hallways, gym shower area (only two showers). Not everyone staff, which should be polite, professional and efficient. There was a lady serviced in cabana, she is from Portugal, while she was talking with the guests at adjacent table of ours, her butt kept on bumping into my shoulder, so rude! In the end we have to move to another table. Entertainment shows are not high in artistic level at all, considering this is Disney we are talking about. You can tell these shows are put together corsely and have been played for many many years. We all think these actress should lose some weight for the job. Food quality is so so, nothing outstanding. The shops at ports of call sell faked diamond and replica watches. Disembarkation is so rushed just like kicking everyone out of the ship asap. Really not much good thing to say about this trip. Read Less
Sail Date: August 2017
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as ... Read More
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as the Citrus Tower in Clermont. The thing is that at my destination, me and my family went onto the Atlantis park, and went into the pool. I went on a lazy river with my mom, filled with several short and surprising waterfall drops in caves. The 1st few hours there were fun and I had lunch and drank. It was all fun until the last few hours, where my sister waited to go on the big waterside. It was h e double hockey sticks, I was getting hot and thirsty, and I saw the ship out at the distance, and I wanted to go back in there so badly, but it wasn’t until after another few hours that my sister waited and finally went down the slide. 4 Hours for a Water Slide!?! 4 hours is 240 minutes, and 3 hours is 180 minutes. I was glad I was in the water the whole time, but I was getting heat exhaustion and I was covering myself with water. I was dehydrated, among the most I’ve ever been. Once she was done and I was back in the ship, I was SO relieved to feel cooled off and hydrate myself again. Yet 3 or 4 hours or more out in the sun without water will really do a number on one, and I’ve gotten sunburn as well, even though I was covering myself with water. The worst areas were my shoulders and upper face, and my arms. I was tired and I felt like my sister, after waiting in line over 3 or 4 hours, was dehydrated and heat exhausted as well, though at the 2nd half of the line, she was covered in shade. So she must be lucky, and I was the real victim. I will NEVER forget, and after remembering this, I feel like I never want to go on another cruise vacation or to the Bahamas again. Read Less
3 Helpful Votes
Sail Date: August 2017
We have cruised three times. Once at Disney 15 years ago without kids. Second at Royal Caribbean with no kids. And third with Disney this August. All of them were to the Bahamas. The snorkeling was better on the Royal Caribbean Cruise. ... Read More
We have cruised three times. Once at Disney 15 years ago without kids. Second at Royal Caribbean with no kids. And third with Disney this August. All of them were to the Bahamas. The snorkeling was better on the Royal Caribbean Cruise. Castaway Cay had very little coral reef. But it did provide a section with a float so my daughter could see three fish that were in the kelp. I don't remember if the snorkeling was child friendly on the Royal Caribbean. But the winter snorkeling port adventure on Disney (January 2003) was also not up to my standards. I contacted a non Disney company in Nassau this time around for details and they said they could not accommodate us because we were not in port long enough. We did venture out in Nassau our own to Ardastra Zoo and Gardens and Tasty Teas which worked well for my family. My main complaints for my August 2017 Disney Dream cruise is the presumptions made by crew members. As a full time mom and foodie, meals were very important. I loved the breakfast buffet. It had lots of fruit that I didn't have to prepare. And many other options for my husband and daughter that made eating out fun. Lunch was okay but we didn't want to sit down so that was our choice and I cannot speak to lunch options. But the dinner was spoiled because our server was just okay. Every night he dropped my napkin in my lap and he moved through dinner quickly without allowing me to take the time to order what I really wanted. And he assumed my daughter wanted chicken nuggets every night. Needless to say we were happy to get off the boat so we could have some real food for dinner. Even my 6 year old daughter said so. My second complaint was the photography. In the Disney parks (we were there in 2015) there were lots of opportunity for crew members to take pictures. There were so many that I bought the full package and most of my pictures were of high quality. On the cruise I got 13 pictures and over half we didn't like. They were staged with the photographers telling us how to stand and rushed because of the line forming behind us. I missed the deadline to purchase the full digital copy package ahead of time and I am so glad. I was given a photo because the crew refused to accommodate my daughter who didn't want to have a picture taken with the princesses after our tea. And my favorite picture did not get printed. We were all packed expecting to disembark at 7 AM after getting the picture I ordered the night before. But the picture wasn't ready. It didn't include the beach ball I wanted in the picture anyway. The crew told us to put the ball down so I decided not to wait the 15 mins for it to be printed and left without it. The third item was the tea I attended. My daughter and I had tea in the Floridian in 2015 and it was lovely (no characters). I booked tea on the cruise and it was more to see princesses than tea, which was very disappointing. For $300 I could have booked high tea in a fancy restaurant in the Bahamas. The chai I had was good but the rest of the items were poor. We were given way to many sweets and my daughter was full before the scones were even delivered to our table. They clearly wanted us out as soon as possible. This cruise I wanted a relaxing experience. One that didn't involve rushing around to capture every moment and carrying my heavy camera. I hope my mobile phone pictures turn out well. Otherwise I am stuck with the one photo that isn't even the right size to fit in the mat I brought for Disney character signatures. I will be making some changes to our preparation to hopefully make our time better and obtaining the pictures I want. Mostly that will involve being more assertive with our dining and photo options. I hate to do that but I was disappointed and a bit distraught. Not something that should be happening on a vacation where we invested so much money and time in preparation. All that said, we will definitely be cruising again with Disney. The programming for my daughter was so great she asked to be put into the oceaneer lab, leaving time for my husband and I to relax like we want to. The shows my daughter really liked. Although she did ask why everyone kept calling her princess. And finally our room was perfect with a large window and bunk beds that our only kid could play on. She barely wanted to leave the room. And three days in I was perfectly happy to let her do that. We spent most of our time together as a family. The top deck miniature golf and aqua duct were awesome. The ship was clean. The hot food was hot and the cold food was cold. The life guards were very attendant and the pools were drained in the event of public health hazards. Sanitation was key and offered with every meal. Though I preferred the great hand washing station entering the oceaneer lab. I wish it could be installed in every bathroom in the US. This trip had its challenges but we made the best of it and enjoyed the experience. Our travel agent required that we bring our sense of humor. It was great advice. She gifted us a one day to Senses spa but I didn't figure out how to use it early enough. I hope to book that feature next time. The heated lounge chairs were a dream. Read Less
Sail Date: May 2017
This was our first cruise and we started at the top! Disney does everything top notch. The ship was just the right size that didn’t feel overwhelmingly big or too crowded. We were on the first Alaskan sail of the season: the weather was ... Read More
This was our first cruise and we started at the top! Disney does everything top notch. The ship was just the right size that didn’t feel overwhelmingly big or too crowded. We were on the first Alaskan sail of the season: the weather was cold so no fighting for lounge chairs in the decks. The cabin for our family of four adults was compact but surprisingly roomy. There was room for four big suitcases under the large bed. There was plenty of drawers and shelves for us to totally unpack. Each night, our cabin attendant made up the beds, which included turning the sofa into a bed and lowering a bunk bed from in the ceiling (clever use of space) and leaving an adorable animal on the bed made out of towels. Each night, we looked forward to seeing what it would be. After we left each morning, the same attendant would put away bunk, make the lower bed back into a sofa, and freshen up the room and bathrooms. The bathroom consisted of two small rooms. Both had sinks, one had a toilet, the other a tub/shower combo. One of the best parts of the cruise was the dining. Breakfast and lunch were an endless buffet, and dinner was one of three Disney themed dining rooms that families would rotate through, but keep the same servers. They knew us so well that by day 2, whatever beverages we needed came right away. One night, our kids told our Indian head server how much they liked curry. The next night, besides the regular menu, he surprised us with three Indian dishes that were amazing! Our only complaint is that one night, the adults wanted to skip the Cajun themed restaurant. Our kids went to our regular table. Instead of the buffet restaurant serving a buffet, they had the same menu we wanted to skip. This was Disney cruises before this one. An argument over the food started and the meal was a bust. To rectify the situation, chocolate covered strawberries were sent to our room and our friends' room. Entertainment was great-talented singers and dancers in the shows, as well as fun trivia games each night in the bar, comedians, and game shows. Jo, the show hostess for our week was outstanding!!! There was never a lack of things to do or see. If you have small kids, there's things to do and if your group is all adults as our was, you could easily bypass the kids and have fun. Our 19-25 year kids had a blast! There was also a formal and semi formal night for two different dinners. We all brought formal clothes and got dressed for dinner. Once we got down to the dining room, we realized that the majority of people didn’t dress up so it took away from the atmosphere. Wish there could’ve have been a separate dining room for those who wanted to dress up. Because of that, we didn’t bother to dress up for semi-formal night Read Less
9 Helpful Votes
Sail Date: May 2017
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. ... Read More
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. three years ago i had a blast on the Disney Fantasy and i knew someday i would like to cruise with disney again. We live in san diego, so we knew we wanted to depart from the San Diego port -- and to make sure the little one likes cruises, we decided on the Disney Wonder 2 nights cruise. It departs from San Diego which makes our lives that much more easier (because it's not so fun flying with a toddler). Disney definitely knows how to cater to families. When i was on the Disney Fantasy three yrs ago, i already had a lot of fun (and that was without a baby). So to go on Disney cruise with a toddler it made it even more special because it met all our expectation. I didnt have to carry so many thing around. All i had with me was the room key. Food, drinks, and snacks everywhere. When my toddler was hungry, i have access to pizza, chicken tenders, soups, cookies soft serve and more. When thirsty, Disney had whole milk dispenser, water, and juices easy for anyone to get a cup to quench their thirst. For entertainment, no need to question about disney, you know they will have great entertainment for adults and kids! from family activities, to kids only, to adults only shows. For a two nights cruise, they even kept their Pirates night -- fireworks on the sea followed by a late night buffet / snack. it was awesome. I didn't think they would include the pirate's night for a 2 night cruise.. i thought they only have that on longer cruises. The employees / staffs... c'mon it's Disney, you know you will meet friendly and polite staffs. You will definitely get one of the best services with this cruise line. Bottomline, 2 nights cruise is not enough to be honest. but it is a great getaway for parents with kids and who are local. yes Disney cruise is expensive but you get what you pay for. And for me that's totally worth it. Knowing that you will get great service, superb cleanliness and incredible entertainment. Definitely was a stress free vacation even though it was only for two nights. Going on this 2 nights cruise was less stress for me than going to hawaii for 1 week (even though hawaii is known for paradise). LOVED the dining experience. a rotation of dining at different restaurants so guests can experience different themed restaurants that the cruise offers. the waiters who serves you follows to each night so you get the same server. which i love because by 2nd night the server knows what you like and dislike. they even have your drink ready on the table by the 2nd night! love it! and yes of course with disney there will always be some magic touches! i highly recommend this itinerary for those who live in SoCal and who wish to have take their children on a disney cruise. I'm no Disney fanatic, but i'm definitely a Disney CRUISE fan! i am hooked!! Read Less
23 Helpful Votes
Sail Date: May 2017
My husband and I were invited by a group of friends to join them on a Disney cruise. After sailing many, many times on Carnival and RCI, we decided to give it a try because we've heard so many great things about how much more ... Read More
My husband and I were invited by a group of friends to join them on a Disney cruise. After sailing many, many times on Carnival and RCI, we decided to give it a try because we've heard so many great things about how much more superior Disney is, even for an "Adult" vacation. Well, it was quite disappointing. The "Adult only" area is positioned right outside their concierge floor so kids are constantly floating through, crying, whining, doing what kids do. It's not the kids fault. It's Disney's for poor planning on ship design. The dining rooms are very loud (especially Animator.) Food is elegant, and service is wonderful, but don't expect a peaceful meal. Again, Disney = LOTS of loud, crying tired little kids. We even were able to experience a mother changing her baby on a dining table - LOVELY. In the evening, don't expect much entertainment for adults. The choices are few and far between. Disney should really make up for the fact they have no casinos. Maybe hire some comedians for the 3-4 day cruises, offer more trivia, bingo, ANYTHING. We rented a cabana on Castaway and the service was incredibly slow. Almost an hour to get a drink delivered. Unacceptable. Bottom line...if you are vacationing without children, I would not recommend Disney cruises to any adults. Read Less
11 Helpful Votes
Sail Date: December 2016
I am 13 years old, and my 11 year old sister, my mom, my dad and I (Then 12) went to my first cruise on the disney dream. I was put in charge of researching our trip, which meant hours of studying websites (Including this one, thanks!) and ... Read More
I am 13 years old, and my 11 year old sister, my mom, my dad and I (Then 12) went to my first cruise on the disney dream. I was put in charge of researching our trip, which meant hours of studying websites (Including this one, thanks!) and seeing a lot of good reviews. So I was hyped! Even though we were traveling during the off season, it was still much busier due to the Atlanta track out/spring break and all of the Halloween festivities (Which I won't cover.). Surprisingly, even though we were near the back of the line, we still were all set in about an hour! What made the wait fun was watching a goofy short film created to show how to check in & out, the required emergency drill procedures, and most of all, to have fun (and be safe) on your cruise! Also, they really make you feel special when you enter. I won't spoil it, but its worth going alone for this. Our cabin was a veranda, and it was pretty spacious. The TV, although limited in channel options, had a large on demand menu that had pretty much every successful disney movie and show ever made.The room always was tidy and was up-to-par. Overall, it was awesome! The food was delicious! I had at least one seafood item per meal, and all of them varied from decent to excellent. The main problem I had was with the lobster appetizer, as the crab in question was very small, and I couldn't find it under the sauce. Overall, it was pretty decent. We didn't go on any excursions, but we did rent some floats at Castaway Cay, and those were in good condition. Ok, now on to the biggest problem of all, the kids clubs. Shocking, right? Since my sister and I were old enough, we went to the kids club, and I went to the tween club as well. The main problem with the kids club is that due to open house, 30 something kids had to crowd into the other club with another 30 something kids, and that caused two problems. 1) There was not enough counselors for every kid, and the fights could be heard for miles. 2) Every station had a very long line of kids who wanted to use the station as well. Plus, as we entered the room, the counselors tried to calm down screaming kids who wanted to do more in the club by saying we we "Invading the lab." (They called the kids clubs the club and the lab). That's just stupid! The tween club was better, but they were just void of any disney creativity. All the electronic trivia games were on google presentations (I wish I was kidding), and apart from the ice cream challenge (Which was just an ice cream bar, but I love ice cream so why would I pass this?), I would leave after 5 minutes of an activity, thinking "Was this actually disney?" Overall, this didn't affect my experience, but man, was it bad. The service was so awesome, but disney almost always has the best service, so let me just say that my dad payed extra money to the service members. :) Overall, I would say that it surpassed expectations, but if they could just focus on the kid and teen clubs, then it would be better. We defiantly will come back. Read Less
5 Helpful Votes
Sail Date: December 2016
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old ... Read More
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old loved the Oceanears Club, our almost 3 years old couldn't join the children areas unattended, just with us during the Open Houses... that was a little problem because she always wanted to enter with her big sister, she had to go to the nursery that is a zone for babies and has some toys... she didn't love that but she went once. She isn't potty trained so she couldn't go into the pools, but she stayed at the splashes and love it! There is no place to sit at the kids zone splashes, so you get really tired after 1h watching them run over the small space; I would recommend to the Cruise Line to add a sitting area for parents. You can see some areas of the rugs and the cabin that have beed used a lot. Some areas need new rugs. The adults only places are great. This a family vacation for all ages, young, teens, singles, fathers, grandparents.... And don't expect to see the Disney characters all day long, they do short appearances, so you have to go when they are schedule for the picture and greeting. I thought after this trip we would be sick of Mickey, but no!!!! You have the right amount of Disney's characters! Read Less
7 Helpful Votes
Sail Date: December 2016
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming ... Read More
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming children in the dining room - what is the matter with parents? Rotating dining rooms was different and enjoyable. Appreciated the casual dining attire, hubby was able to wear shorts and was very comfortable. Liked having a restaurant, not a buffet, on port days. Enjoyed the ship tours. Our Disney VISA ship credit was valid only for beverages, no use to us. We booked another cruise for next year with our group from a Florida retirement community. Embarkation was different from what we are used to and it wasn't explained in advance. We were all held in a large room and groups were called for boarding by number. Read Less
11 Helpful Votes
Sail Date: October 2016
We (myself, 39yo, and 2 daughters 7 & 9yo) sailed the Disney Halloween High Seas cruise. Initially boarding the cruise everything seemed wonderful. We embarked at 11:30 am but we were unable to go to our rooms until 1:30pm. It seemed ... Read More
We (myself, 39yo, and 2 daughters 7 & 9yo) sailed the Disney Halloween High Seas cruise. Initially boarding the cruise everything seemed wonderful. We embarked at 11:30 am but we were unable to go to our rooms until 1:30pm. It seemed to take awhile for our luggage to arrive to the rooms, but we did have fun because we were so excited just exploring the ship. I have sailed 3x previously with Carnival Cruises and for those being my only cruises thought they were wonderful for the price. I was a bit weary paying almost 3x more for the Disney Cruise, but hoped it would be great knowing Disney anything is just expensive. The cruise was good, I just don't know that it was worth 3x more the cost of Carnival. I don't feel that my expectations were too high, but I really thought the dining experience would be as good at the very least as Carnival. It was not. I felt the dining room were "stuffed" with people, and the service was no where near Carnival. We would order drinks and many times not receive our drinks until after our 1st course was there. 2nd and 3rd courses were very slow and not timely. The kids were getting bored sitting and waiting for our food to be eaten when their food was received with our 1st course, but the other courses took so long. We often time were the last people in the dining hall when we were almost always first to be seated. My girls did like the Oceaneer lab and the extra activities, but often times were unable to do the group activities within the lab because there were not enough spots. That was disappointing to them. I felt safe leaving my girls in the lab and going to the adults only deck for awhile. The swimming pools were ridiculous.... absolutely no room to swim or relax. The pools were entirely too small for the amount of people and children on these ships, and often times one or both of the pools were closed for an extended period of time because there was an "accident" in the pool by another child. However, the Aqua Duck was throughly enjoyed by all of us! As for the Halloween on the High Seas and the Halloween party.... it was fun, but my kids did expect to get some candy. The amount of candy handed out was hideous. We have been to Disneyland for Halloween and you walk out with too much candy, but also the "good" candy like Kit Kat, M&M's, Snickers etc. The candy my girls received for it being a Halloween cruise didn't even fill half of their small Halloween bags they brought with. My girls are not big candy eaters, but they were expecting to more than skittles and hard candies that you suck on. Character experiences were really good, but with long lines.... make sure you sign up and get tickets for the character experiences the day you get on the ship at Customer Service. Yes, you need tickets for the Princesses and popular characters. Occasionally they will have 1-2 characters around the ship several times during the cruise that you do not need tickets for, but you will find yourself "chasing" around the ship to meet these characters and waiting in lines every....single.....time. Entertainment I will say was better than Carnival...but rightfully so, it is Disney right? No, really the kids throughly enjoyed the nightly entertainment and the Pirate night with fireworks. So all in all, the Disney cruise was good, but not great or for me worth the extra amount spent. I have booked a Carnival cruise for next fall. Read Less
12 Helpful Votes
Sail Date: October 2016
I chose this cruise for the Port and I am so glad we did. We were able to visit WDW for a couple of days before heading to the port. We stayed conceirge level (room 12014) and it was SO worth it. The lounge was wonderful! The snacks ... Read More
I chose this cruise for the Port and I am so glad we did. We were able to visit WDW for a couple of days before heading to the port. We stayed conceirge level (room 12014) and it was SO worth it. The lounge was wonderful! The snacks and happy hour drinks were great. The conceirge staff (Amanda, Kemeisha and Twanda) and Room Host (Vicente) were what really made our trip fabulous. They were there for anything that we needed and loved to spoil us any chance the could. We sailed to Cozumel (beautiful water and wonderful people- food was wonderful too). We did the Dolphinaris port excursion and had a blast, just get ready for expensive picture packages ($75 for 3 pictures), as you are not allowed to bring your own camera. Next, we sailed to Grand Cayman. This port was beautiful as well. We did the Sting Ray Adventure and loved it. Really got to get up close with the sting rays and feed them. Our next port was Falmouth, Jamaica. This was my second favorite port. We went to the Jewel Resort and spent the day at the expansive pools, lazy rivers and multiple water slide. This all inclusive resort was exactly what my family needed. Pools for the kids, and free drinks and relaxation for the parents. And finally, our favorite port, Castaway Cay. Definitely saved the best for last! This island is beautiful. We decided to splurge and got a family cabana and we are so glad we did. A personal space with shade and shower, complete with complimentary snorkeling gear and floats, as well as a hammock and fully stocked refridgerator. I definitely recommend getting a cabana. Moving on to the food. All I can say is, "Wow." We had a wonderful dining room staff, Romme and Antoinette. The food was exquisite, never had a bad meal. The kids really enjoyed the quick service options on Deck 11, Flo's & Luigi's, that made food like pizza (10 different kinds), hamburgers, chicken burgers, even veggie burgers. We also made time for dinner and brunch at Palo, such a great restaurant for some adult time. Ian, our waiter both visits, was amazing! We loved all of the shows. What I was expecting was half of what the actually did, they were spectacular!!!! Read Less
2 Helpful Votes
Sail Date: October 2016
Our cruise was right after Hurricane Matthew,We didn't get in to Port Canaveral until 8pm Sunday because of the traffic going back into Florida. We stayed at the Country Inn and Suites, so we were at the port very quickly. Check in ... Read More
Our cruise was right after Hurricane Matthew,We didn't get in to Port Canaveral until 8pm Sunday because of the traffic going back into Florida. We stayed at the Country Inn and Suites, so we were at the port very quickly. Check in was fast and easy. We were able to take pictures with both Mickey and Minnie! Then it was time to board! I got goose bumps when our family was announced! That is such a nice touch. Since the Dream had been in port for a few days because the cruise before us was cancelled, our rooms were ready when we boarded. Our room, 8588 is a Cat 04B handicapped accessible room. It was very roomy. I ordered a scooter for my mom, and she had room to turn around and manuvuer inside the room. The balcony was nice. We spent a lot of time on the balcony while my grand prince was sleeping. Since this was a Halloween on the High Seas cruise, there were Halloween activities every day. We enjoyed the tree lighting and the trick or treating. Pirate night was awesome!.Although I booked time for Legend in the nursery, we never used it. The spa was wonderful. Dining was nice and the food was good. Our servers, were awesome and went out of their way to make sure Legend had food pureed for him. They even made sure we had turkey bacon and sausage at breakfast! There was too much to do, between our group events and ship events, that there is so much we wanted to do but didn't get a chance to do. I booked a placeholder for another cruise so that we can do the things we didn't get to experience! Castaway Cay is one of my favorite places on the planet! We were lucky enough to be able to share a cabana with some awesome people and we really loved it. I talked about this cruise a lot before we sailed, and a ton more since we've been home! I convinced 2 families to try a Disney cruise!!!! I'm still smiling!!! I highly recommend finding your cruise group on facebook or in the roll call. We had an awesome time and met so many wonderful people! Our group events were great (fish extender, trick or treat, meet and greet, pub crawl, etc) This was an awesome first birthday for Legend! He may not remember it when he's older, but he has pictures and autographs to help him remember. Plus more cruising as he gets older!! Read Less
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