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1 Helpful Vote
Sail Date: October 2018
We wanted a luxury ship for an 80th birthday celebration with an interesting itinerary and that’s what we got. We were in a Balcony cabin mid ships and we were able to enjoy room service breakfast on our balcony before excursions. The ... Read More
We wanted a luxury ship for an 80th birthday celebration with an interesting itinerary and that’s what we got. We were in a Balcony cabin mid ships and we were able to enjoy room service breakfast on our balcony before excursions. The Britannia restaurant was excellent and all our meals were delicious apart from a tough piece of meat early in the cruise, but when I mentioned this to the head waiter he took it seriously and it never happened again. The afternoon tea service was very good and included. We enjoyed the entertainment and the talks, our service was excellent and we enjoyed our port excursions with no hitches. We really have no complaints at all except for the fact that every last coffee, tea, soft drink and alcoholic drink was charged and the markup on wine was excessive. Since we are not heavy drinkers this expense was kept in check but I felt that I had to keep a close watch on the bill. We had manicures and pedicures of a high standard, also expensive and a hard sell on products, which I have to say are excellent. WiFi for first time cruisers with Cunard was costly. All the embarkation and disembarkation processes were smooth with no queuing for the beginning and excursions. The final disembarkation was a bit chaotic because everyone had to go to the theatre at a designated time but because so many people turned up and the announcement was only in the theatre, it was packed and overflowing and anyone who could not get in was unaware of their instructions. Word of mouth spread the information. A better system would be to make a tannoy announcement around the deck and allow people to gather on that deck. Read Less
7 Helpful Votes
Sail Date: October 2018
We have sailed with other cruise lines a number of times and we were booked on a trans-Atlantic sailing with one of those other lines when we looked into the possibility of arriving at the departure point by taking the Queen Mary to ... Read More
We have sailed with other cruise lines a number of times and we were booked on a trans-Atlantic sailing with one of those other lines when we looked into the possibility of arriving at the departure point by taking the Queen Mary to England. We thought that as opposed to flying, taking the Queen Mary would be an alternate method of getting to Southampton and it would allow us to experience travel on the Cunard line. In researching the Queen Mary, we came across the Queen Elizabeth Mediterranean Europe sailing. The itinerary, price and timing were excellent so we booked. We arrived in Southampton four days before our sailing and checked into a historic (and supposedly haunted), hotel in the old town. As expected, we did not see any ghosts but we loved the ambiance of a storied building with a bit of quirkiness. We also enjoyed a day trip to Winchester which was easily achieved by taking a local bus and touring on our own. On the day of departure, 15 October, 2018, we headed to the port around 12:10pm. I would be remiss if I did not comment on the excellent boarding process. Never have we encountered such a smooth, seamless and speedy check-in as we did with this sailing. Cunard set a service standard with its handling of the check-in, security screening and overall boarding experience. From the time we arrived to the time we entered our cabin, we were welcomed and made to feel like we were valued guests. Given that this was our first sailing with the Cunard line, we were very impressed. Two things of note that both surprised and pleased us was the availability of our cabin and luggage delivery. There was no waiting around in overcrowded common areas for our cabin to be opened to us. Upon boarding, we were told our cabin was available to us and we found it ready and waiting. Some friends had purchased special items for us and these were already in the cabin which although expected, showed a certain level of efficiency given the quick turn-around time to service and set up each cabin. Shortly after we entered our cabin, all of our luggage was delivered. This was truly impressive and a marked difference from what we have experienced on different cruise lines where we have experienced waits of up to eight hours. Our cabin was 8129 which falls into category “BC”. It is an irregular sized room which gives it a little more space than normal. It also meant that the balcony is a little larger as well. Over-all I would describe the cabin as having sufficient space for our needs and we found it to be quite comfortable. The two seat sofa, which I understand is also a sofa bed, was a little tired looking but not shabby. The bathroom was a good size. I had read reviews that indicated the showers were small but I found the shower, and bathroom as whole, to be fairly consistent in size with those found on ships associated with other cruise lines and perhaps even fractionally larger. We had plenty of closet space. Given that ours was a 17 day sailing with four (4) formal nights, we had packed a lot of clothes, the available storage space was appreciated. Our cabin attendant, Glenn, was excellent. Dining was in the Britannia Dining room and was a bit of mixed experience for us. We are used to open dining options (such as “My Time” or “Select” dining), so having a fixed seating dinner time was not the best option for us. Unfortunately our only options other than the daily buffet had been early, late or specialty dining. Also disappointing is the fact that this fixed seating meant that we, and all others in our assigned dinning time, were seated at specific tables that would be ours for the duration of the sailing. For those used to flexible times and the ability to move around to different tables, this was a let-down. Our little table for two was not in the best location but to be fair, there were certainly worse areas in which to be seated. I could see windows but we were far enough removed from those windows to be disappointed that every evening we would be doomed to miss every single sail away from port or the ability to view the sunsets. Since the ship was departing most evenings around the 6pm time-frame, our only option was to miss either our assigned dinner seating or the view of the sail away and/or sunsets. What was fairly maddening, is that there were tables by the windows, which were often unoccupied. For example when we departed Venice, it would have been delightful to view our departure as we dinned however several choice seating tables by windows remained unoccupied while we strained to catch a glimpse of anything from our mid room perch. Surely there is a fair solution to this problem and going to payment for an open seating option on the upper level of the Britannia restaurant is one of them. As with other cruise lines, we would be willing to pay extra for an open dining option that assigns window seats on a first come, first serve basis. The food was on average, good. I rate it as good as it was inconsistent. Some days the food was exceptional (five star), and other days it was adequate at best. Service was always superb. Presentation was usually quite good and all meals arrived well displayed and visually pleasing. A very nice touch was the production, at the last evening meal of the sailing, of a folder containing copies of every menu used during the sailing. Nicely done! A quick word about the dress code. We loved the formal evenings and we also enjoyed the dress code and the fact it was enforced. It was a far departure from a trans-Atlantic cruise we took last year. On that cruise we were seated at dinner on a “formal night” and the photos from that evening show that while we were in evening wear, the people at the next table sported shorts, t-shirts and flip-flops. Unfortunately that couple were not the only ones who adversely affected the overall look and tone of the evening so Cunard’s dress code policy was refreshing and the formal evenings were elegant. We bought one meal in “The Veranda” a specialty dining restaurant. The décor was chic, the service exquisite and the presentation of all components of the meal was stunning. The appetizers were excellent, the main course poor (for both of us), despite sending one meal back. We normally enjoy three or more meals in a specialty dining room(s) during a cruise but even the lovely atmosphere and a great table by a window was not enough to tempt us back into the Veranda. There is another dining option in the form of a Lido deck offering. For a small surcharge we were able to dine in a reserved area of the Lido deck offering specialty food themes that change throughout the cruise (American, Asian etc). Service and food were excellent. We will certainly enjoy this option on our next cruise. Entertainment was very good. I confess that we did not attend all the shows and in fact probably missed 60% of the theatre entertainment. Our first-hand experience, although limited, was thoroughly enjoyable. Comfortable seating, quality acts. There were a lot of activities onboard but no more or less than we have found on other cruise lines. The library was outstanding both in appearance and content. Spanning two levels with a spiral staircase and dark wood paneling, it exuded comfort and warmth. For those of us who usually motor through several books on a sailing, it was a little oasis. The Golden Lion pub was a treat and I confess that we attended the various daily trivia events with great enthusiasm. It would have been nice to have some sort or progressive trivia with a prize at the end. The pub atmosphere was congenial and informal. We met numerous people and also partook of the fish and chips at lunch which was very good. Given that we were enjoying the peaceful solitude of our balcony, we did not spend a lot of time in the outdoor common areas of the ship. We did however enjoy a spirited game of chess on the giant outdoor chess board. Overall Queen Elizabeth experience was excellent and we were so impressed with the Cunard line that we booked another sailing and we have convinced a number of friends to join us. Read Less
7 Helpful Votes
Sail Date: September 2018
This cruise was a part of Imagine Cruises Orient Express package-including Lake Garda and Florence. The other elements were fantastic but I will concentrate on the included 7 night cruise in this review. We have done a number of cruises ... Read More
This cruise was a part of Imagine Cruises Orient Express package-including Lake Garda and Florence. The other elements were fantastic but I will concentrate on the included 7 night cruise in this review. We have done a number of cruises previously mainly with Celebrity and RCI so have a fair idea about cruising. Our transfer from Florence to Civitavecchia went without problem and we were on board within 20 minutes of arrival. We were disappointed to find that Cunard do not do all in drinks packages and the on board prices were quite high with wine prices extortionate.We had a balcony stateroom on the 6th deck and we were pleased with its position near the forward lifts. There was lots of storage space and lots of hangers in the wardrobe(a plus). A welcoming half bottle of bubbly was waiting in our cabin- a nice touch. The cabin steward(Patrick) was efficient and unobtrusive. The ship was quintessentially old fashioned even though it was just over 10 years old - dark panelling was In abundance and understatement was the order of the day. Overall it was a very nice ship with a traditional feel. There were a mix of passengers on board with 1,300 Brits out of 2,000 total. There were a variety of different ages on board but the majority seemed to be over 65. Activities seemed to cater for this age group with ballroom dancing, afternoon tea and traditional games being predominant. The staff on board were excellent and were both polite and helpful. However, throughout the cruise we did not really relax as much as we expected. The cruise was a bit like going to your grandparents for tea - everything felt very nice but you needed to be on your best behaviour all the time in case anyone disapproved. This may have been down to the make up and age of the passenger complement but it felt a bit stifling at times. We ate in the Britannia restaurant in the evening and had either breakfast in our room or in the Lido buffet restaurant where we also had lunch. The food in the Britannia was different each night and of sufficient variety for most tastes. It was nicely presented and tasted ok but was not something that you would say “I could eat that again”. The waiting staff were friendly and efficient. Food in the Lido again was nicely presented and did what it said on the can - fast food for lots of people. It was our first time with fixed dining times so this put a bit of pressure on us time wise with 6.00pm dining rather a rush and 9.00pm dining too late for us. Freedom dining would have been better. Entertainment in the Theatre was good. The Queen Victoria song and dance group were standard for most cruises whilst the visiting entertainers were very good. Hannah Marie - a classical singer was very good, the comedian Phil Melbourne was hilarious and Revolver played lots of sixties songs quite well - catering for the age of the audience again. Tea dances, ballroom dances and line dancing were in evidence every day and various musicians played around the ship. The itinerary of the ship was very good with stops in Barcelona, Ajaccio, Villefranche and Livorno. It was possible to independently visit the first three but we did a ships tour to Pisa on the last stop. Overall, the cruise was a “nice” experience. Cabin, dining, staff and itinerary were all good or excellent. Other passengers -as with all cruises, were a mix of friendly ordinary people and others who had their own ideas of what a cruise was for and who should be on it. Entertainment in the Theatre was excellent and elsewhere catered for the Cunard clientele so we can’t really complain. Would we travel with Cunard again? Probably not. Nothing in particular and everything was very nice but not as relaxed as we had hoped. Disembarkation, in Civitavecchia was again easy with bags awaiting collection and the coach ready to take us to the airport. We were off and on the coach within 15 minutes of our allotted time. Read Less
4 Helpful Votes
Sail Date: August 2018
Just back from 17 nights first time on this ship but have travelled with Cunard previously on QM2 transatlantics. Amazing boarding experience no waiting at all we were in our cabin within 20 minutes from leaving the car. First thing ... Read More
Just back from 17 nights first time on this ship but have travelled with Cunard previously on QM2 transatlantics. Amazing boarding experience no waiting at all we were in our cabin within 20 minutes from leaving the car. First thing that struck us about Elizabeth was the ceilings were lower & consequently fewer steps between each deck which meant we were less exhausted on arriving in the Lido buffet on the first few days than is typical when arriving in Kings Court! Over all the layout of the ship was easy to understand and finding ones way around was easy. Cabin 4178 was fine, plenty of storage and we didn't have any trouble fitting stuff in the shower room despite other peoples complaints about the size of the bathroom. We discovered we'd left all my husbands jackets & formal outfit at home about 30 minutes before the all aboard time which raised our stress levels. However we made some quick calls to family & by the end of muster drill had a plan to fed ex the case to our first port. Pursers desk were very helpful in getting us the relevant details & ensuring we could rent a tux for the first gala night. The Port Agent received the package & this ensured it was in our cabin when we returned from our day out. There were a few problems with the water, in the first week - one day necessitating cold or no showers for the afternoon/evening and we woke another day to a complimentary bottle of water outside the cabin because there had been an issue through the night that meant there was no water in the cabins - fortunately all back on by 5am so not too much of a problem. I think the refit team will be very busy in November. Staff were wonderful especially in the Commodore club & Carinthia. We had a table for 8 and 2nd sitting which was pleasant, we felt there was more repetition in the food than earlier trips - desserts designed to turn up reworked the following day for lunchtime desserts while good from a limiting waste pov feels more leftovers rather than luxury. Also in the buffet info on the dessert & afternoon tea cake offerings was rarely put out so you might guess what something was then try it & not eat it when had it been labelled you wouldn't have been tempted to try it. Stops were good and all bar one were new to us. Didn't get a map for Valencia being unfamiliar with how port days worked (go to the tours or pursers desk and ask for one) Dubrovnik was very hot & crowded. Venice was lovely, Sibnek was glorious. We had tenders at 2 stops and the organisation for these seemed efficient. We don't often attend the evening shows but our table mates did and were happy with most of them. Some interesting educational & amusing talks during the day. Enjoyed Malcolm Nelsons talks on smuggling. All in all a lovely & relaxing trip and tempted to book another Read Less
2 Helpful Votes
Sail Date: August 2018
No real complaints, comparable to P&O and royal carrabian, but with all the "white star" service promotion we expected Cunard to be better! Not the case here. At this level I expect good service and high quality food and ... Read More
No real complaints, comparable to P&O and royal carrabian, but with all the "white star" service promotion we expected Cunard to be better! Not the case here. At this level I expect good service and high quality food and entertainment. Yes it was good, but no better than other Cruise lines. I was expecting this to be another step up and it wasn't. We didn't feel looked after as much either. The quality of service is certainly high. But P&O look after their passengers better with more personal care and the food was definitely better on royal carrabian. One definatate complaint is the price of the wine and service charge. This is outrageous with 2 large glasses of the cheaper wine costing $32 and a bottle just over $40! The average age of passengers is quite high with the majority over 60. We didn't find this an issue and enjoyed their company but some younger people my find Cunard too stuffy. Read Less
3 Helpful Votes
Sail Date: May 2018
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining ... Read More
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining room altogether and enjoyed buffet service in the Lido.. Now bearing in mind that cruising seems to be all about dining and its experience we definitely were 'off message' Efforts were made to encourage us to go to the Grills restaurant. The service we received was attentive and friendly and we had a great time doing our own thing. The shops were actually lacklustre with stuff we wouldn't normally buy, high end is great but very limiting. On this cruise the theatre was also a bit mundane although it was packed so glad that others enjoyed it night after night. we are back on the ship for 2 months next year ( 2019) so is indicative that things were good. Read Less
3 Helpful Votes
Sail Date: April 2018
After 14 years cruising on P&O, DW and myself decided on a change as I was celebrating a big birthday. We loved the elegance of the ship, the white star service and the friendliness of 99.99% of the staff. We dined in Britannia ... Read More
After 14 years cruising on P&O, DW and myself decided on a change as I was celebrating a big birthday. We loved the elegance of the ship, the white star service and the friendliness of 99.99% of the staff. We dined in Britannia on 2nd sitting and had great table companions. The food was better than Pando and the Lido buffet was fine. We had 1 night in the speciality restaurant Coriander and that too was fabulous. The shows by the singers and dancers were top class and we would have preferred to see more of them rather than a dreadful Irish comedian and an embarrassingly awful Italian magician. The insight speakers were very interesting - Clare Balding, Ken Lennox and Carole Phillips were all very entertaining though Julian Ruck was not to our taste. There were 7 ports of call including 4 new to us. These were Zadar, Valencia, Guardina Naxos and Cagliari. We thoroughly enjoyed Zadar and the trip to Taormina from Naxos (4 euros on a local bus as opposed to the $62 Cunard were asking) was a real highlight. We did however find little to detain us too long in the other 2. Ports revisited were Venice (lovely), Dubrovnik (likewise) and Gibraltar (just Gibraltar!). Embarkation and disembarkation were fine and we booked a 2020 cruise on Queen Elizabeth whilst on board. Downsides were the ridiculous 18% service charge on drinks and the equally ridiculous excessive charge for WiFi. Overall though we had a great time Read Less
1 Helpful Vote
Sail Date: April 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
4 Helpful Votes
Sail Date: October 2017
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit ... Read More
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit hothead reservation. From the moment I stepped on board I got the feeling that the QV was a good ship. Crew were friendly and the whole embarkation process was handled smoothly and efficiently; certainly more so than when boarding the QM for the Christmas cruise. There were even shuttle buses to take us from the terminal building to the ship. The Victoria recently came out of a refit and my cabin was immaculate. I had booked a deck 4 guarantee obstructed view cabin and was pleased to be assigned a cabin on deck 5 and the only obstruction was when looking down. I was concerned about the quality of the food given some of the reviews I had read but was very pleased with the quality and quantity of the food. I am lactose intolerant and got to chose my meals the night before and have them cooked without dairy. Lots of choice so no complaints there. Lunches were taken in the Lido except in Crete and Rhodes when I ate ashore. Lots of choices and even a few lactose free sandwiches. The salad bar was particularly good and there was no wilting lettuce. Breakfast was also usually in the Lido, usually lox and bagels and scrambled eggs on one day when a new pan appeared in front of me. The bread and rolls were freshly baked and far too tempting! I took one course on using an IPad for photography. I wish it had been offered on one of the sea days before our first excursion as it had lots of good advice and was worth the $15 charge. I did not attend the shows, nor did I attend any of the lectures. Neither interested me. I had hoped there would be something on the history and culture of the area in which we were sailing rather than an ex White House staffer from the “W” era or some one talking about pop music. Enjoyed listenening to the string quartet, and the hardest on a couple of occasions and watching the ballroom dancers. Most passengers were from UK and man, many of themcould dance! Only did one shore excursion in Sarande. An interesting stop and tour of Butrint. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top ... Read More
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top class, with top class service. The Lido buffet restaurant had everything you could want and was mostly very nice. There were a variety of bars, a pub and nightclub which was always nearly empty. We usually stayed at the back of the ship pool area which had a few lovely daybeds with shade. The only thing was that to go anywhere but the nightclub, pool deck bar and winter garden bar, (which was lovely, but usually empty), gentlemen had to wear a jacket, which was not ideal, even to go in the pub a jacket was required, which we thought was unnecessary, collared shirt should have sufficed. There was a wide variety of ages, but mostly elderly on board. The band played some good music, but catered more for older guests. Formal night masquerade ball, did not require a mask even though we wore them. Not all guests wore formal wear, so long dresses were not a must for the ladies. All in all it was a great cruise if you don't mind dressing up. Read Less
Sail Date: September 2017
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, ... Read More
Last minute deal that visited ports we had not seen before. Nice ship, mid size, almost exactly like Holland America one we used last year but not so flashy. Food was better on Cunard, staff were excellent, entertainment reasonable, thrilled to see Bill Bryson. Concord pilot very interesting. Ports were good and interesting except for Zandar, which was a waste of time. Loved Kotor. Cost of drinks extortionate, so stuck mostly to free fruit juice but brought two bottles onboard and paid the 20$ corkage. They are silly, most people I talked to simply drank less. Removed the daily Service charge and tipped direct. It's the line's job to pay the staff reasonable wages, not mine. I don't do the formal thing but have no problems with those who want to and was happy to avoid the dining room on formal nights and to wear a jacket at other times. My wife tells me the lack of makeup mirrors in the rest rooms was a problem. Everything else perfectly acceptable, we would use Cunard again but not specifically choose them over others. Read Less
9 Helpful Votes
Sail Date: September 2017
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by ... Read More
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by the toilets was a bit of a surprise. When we arrived in Athens it was all very efficient and with a very quick transfer we were in our room in no time ,our bags arrived 10 mins later brought by our really hardworking and lovely Butler Elvie. Elvie was our room steward on our first cruise and not only did she remember us, she made sure that everything that was needed in our room or by us was catered for seamlessly. She is a real credit to Cunard. The Room itself was a nice space with everything that you could want well kept with plenty of storage. There was a crooked picture above the bed though which as it is fixed in place could not be moved ,drove me mad !! The Queens Grill had really great waiting staff Aurica our waitress was again a credit to Cunard and made our dining a nice experience, However the food in the restaurant varied sometimes great ,sometimes average many times lukewarm. I think Oceania offer better Menus with much less pre preperation than Queens Grill and this should be looked at by Cunard. Cunard can not choose its passengers and some of them in the Queens Grill were really nice but you also get those difficult elderly snobs who seemed to enjoy making the waiting staffs, life impossible remember the people that serve you are human too guys. Our deck area was clean well arranged and had nice touches with tea and snacks provided it lacked a whirlpool though. overall Queen Vic is a lovely ship with very little movement even in bad weather. Disembarkation was well organized again for me, However the big letdown for me, is that on a B A flight charted by Cunard we got split up and we and many other Queens Grill passengers got shoved in the back of the aircraft provision of catering would also have been a nice touch. Cunard needs to realise that when people pay top dollar thats what they expect form start to finish. Overall a nice week some good staff but needed to be a bit more special. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we ... Read More
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we were pleasantly surprised. Visually, the main public areas look elegant and stylish and we rather enjoyed the formality. We were in a balcony cabin on deck 5. The lifeboats are situated on the deck below and so, when seated on the balcony, we could see the roof of the lifeboat below. On other lines, this cabin would have been described as partially obstructed, but that was not the case with Cunard. That said, it didn't really bother us but I do think that Cunard should more accurately describe the cabin. In addition, the cabin seemed smaller than ones we've experienced on other cruise ships and the bathroom was especially tight. Wardrobe space was plentiful though, with much more hanging space than we've been used to. Food, on the whole, was good although lunch options in the buffet were disappointingly limited. Nonetheless, there was always something to eat and it's impossible to go hungry. Afternoon tea was especially impressive and beautifully served. On the whole, the main shows were on par with other cruise lines but the range of other entertainment around the ship felt very limited. We were concerned that on embarkation day, we had a Cunard arranged flight which didn't land at Athens until, around 7pm. This meant we didn't get on the ship until about 9pm. On other cruises, we had been used to boarding by early afternoon and so it felt as though we had lost a significant part of our first day. However, on disembarkation day we had an 8pm flight home and were able to remain on the ship until 4pm which compensated for the late arrival. It would have been helpful if Cunard had informed us of this arrangement in advance as we were concerned at the start of the cruise that we would be transferred to the airport in the morning or that we would have to do a tour with an airport drop off. Despite a few gripes, outlined above, the overall experience was a good one and the ports met our expectations. We would cruise on Cunard again if dates, itinerary and price are right. Read Less
8 Helpful Votes
Sail Date: October 2016
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities ... Read More
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities and reasonable vantage point to view our entry into and out of ports. We are very regular travellers with Cunard, we are Diamond level, and we are disappointed at the extortionate price of drinks even before the 15% service charge is added and a further 10% when in Spanish waters!! All other activities now mostly carry an additional nominal charge from $150 to €15 The daily programme is mostly filled with tasters for the Spar so they can sell products and treatments at enormously inflated prices! As a result of the pricing policy the Captains, World Club and senior Officers parties have become a mass scramble for a free drink The ship now bears all the indications of grabbing margin at any cost, The White Star service which Cunard believe they are delivering is no longer there Evening entertainment is at best reasonabley good but never top rate or excellent Every seat everywhere on the ship need reupholstering they have all sunk! Harsh words but very very true and echoed by all our fellow passengers, Cunard really need to take notice of the views of Britannia level customers, where the volume and growth potential is and stop pandering to the Grills passengers Read Less
3 Helpful Votes
Sail Date: August 2016
Stateroom on floor 7 excellent, Britannia Restaurant excellent, Crew excellent, However the dance hosts were all American, two of them must have learnt there dancing from a library book, one was a try hard and the fourth did have some idea ... Read More
Stateroom on floor 7 excellent, Britannia Restaurant excellent, Crew excellent, However the dance hosts were all American, two of them must have learnt there dancing from a library book, one was a try hard and the fourth did have some idea of what to do with a lady on the dance floor but it was all too much American Smooth style dancing which gets in the way of those who dance International, this can easily be amended by using British dance hosts who tell the truth on their CV. There was sequence dancing but the host sounded as though she'd rather have been having fun somewhere else and left the moment she put the final dance on. Why do they talk in US dollars c'mon. Our ports of call changed a total of 4 times, so a bit of guess work which did remind me of my childhood days going on mystery train trips (oh please laugh). Lets all campaign for weighing scales on board, maybe in the toilets. Other than that had a great time so overall thank you Cunard. Read Less
2 Helpful Votes
Sail Date: August 2016
The Queen Victoria is 'Outdated Elegance' as another critic has stated... and that is what we love, the Elegance of a Past-dated time. The Queen Vic has it in spades!! The ship has a wonderful, homely feeling once you board. ... Read More
The Queen Victoria is 'Outdated Elegance' as another critic has stated... and that is what we love, the Elegance of a Past-dated time. The Queen Vic has it in spades!! The ship has a wonderful, homely feeling once you board. Everything was as we expected..... A MAJOR bone of contention is the carrying of your own suitcase etc after check-in at departure airport ....to the ships' transfer coach. It doesn't feel very sophisticated having to fight your way through other passengers at the arrival airport to get to the transfer coach..... you don't do that with Thompsons :-/ ! As another critic states, the 15% additional charge on everything doesn't sit nicely and makes lots of items far too expensive, including drinks !! WOW !! Talk about costly! I think that the 'built-in' charge of the tips for the crew is excessive too. We cancelled this gratuity at the helpful Pursers Desk on day one and then tipped our own people.... but it would be nice to be able to put an amount to suit your own purse into a 'pot' for people working behind the scenes. As for Synergy and The Golden Lion lady pianist/singer.... TURN THE VOLUME DOWN !!! The volume at these shows was so loud that you couldn't speak to anyone sitting close to you without shouting, unfortunately. Everything else was just fine... just sad we had to leave, but I had to, I had ran-out of clothes that fit me!! Read Less
14 Helpful Votes
Sail Date: July 2016
We have just come back from our first trip on a Cunard ship but with previous experience of many other cruise lines and our overall experience was excellent. We usually travel with our teenage sons but this was our first trip on our own we ... Read More
We have just come back from our first trip on a Cunard ship but with previous experience of many other cruise lines and our overall experience was excellent. We usually travel with our teenage sons but this was our first trip on our own we are in our early to mid 40's and wanted a more adult experience than some of the other cruise lines offer. Firstly we had a private flight from Bournemouth put on Cunard on Titan airlines and so everyone on the plane was joining our cruise which was nice. The transfer to the ship in Athens was well organised and easy and the embarkmentation onto the ship was quick and painless. The rooms where spacious and clean and the interior of the ship gave an elegant classic feel without some of the usual gaudy interior carpets and wall colours many other cruise lines opt to use. We had booked a couple of trips with Cunard directly and again the organisation was excellent. We had a very enjoyable few evenings in the champagne bar with the very charming sommelier, Anton and the canapes and chocolate covered strawberries where very appreciated! The food in the main dinning room in the evenings was at times a little disappointing and we actually paid the surcharge and went to The Veranda restaurant on three out of the seven nights which was absolutely excellent. The service in The Veranda was also fantastic with the contrast of the four nights in the main dinning room ( where we had a floating table, ie we were on a different table each night) sometimes the service was great other times leaving a lot to be desired and the whole ambiance of the entire main dinning room to us felt very frantic, busy and rushed, it was not a calm relaxed environment in which to eat dinner, but this may depend on where your table is and who you have a waiter. We do have to add though that the main Maitre d and Head waiter were fantastic sorting out a little issue we had when sharing a table and offering us alternative options, fantastic service from these guys. The afternoon tea lived up to expectations and was fabulous, we didn't use the spa but it looked very nice and the Winter Garden room was lovely to sit in. On the sea days the sun loungers where taken by around 9 - 9.30 but this was just around the pool, it was busy on those days but the rest of the time the ship felt very spacious and uncrowded. The formal nights were great and the Queens room had ballroom style dancing on if that is your thing you will love it, but for those of us who can't ballroom dance it was a little disappointing to not have chance to dance in such a lovely venue and so instead we ended up in Hemisphere listening to the very good live band. Overall the ship was full of older teenagers and people in there 40's, 50's and 60's with a few older people too (i had thought we may be the younger ones on the ship but we were very wrong) There are many nice touches that are offered including a Captains cocktail party with free drinks and canapes and the quality of the theater acts was good too. we have already booked, along with some friends, another cruise this November this time to try the QE2. We would definitely recommend Cunarrd for quality and a great overall experience. Read Less
9 Helpful Votes
Sail Date: July 2016
Drove down to Souhampton from London and used CPS for parking in the docks. As usual, it was very efficient, although quite expensive. We had a Princess Grill cabin which was as expected with plenty of wardrobe space and drawers. The ... Read More
Drove down to Souhampton from London and used CPS for parking in the docks. As usual, it was very efficient, although quite expensive. We had a Princess Grill cabin which was as expected with plenty of wardrobe space and drawers. The service and food in the Princesss Grill was first class with nothing being too much trouble - the word 'no' didnt crop up once. The sommelier was also excellent and made sone very good choices for us - he chose the lower end price wise. Drinks and wine on board are expensive, even more so with the depreciation of the pound. Service throughout the ship was also excellent. The only down side was the production shows which were very poor. Alhough the singers and dancers work very hard the material they have to work with is dire. Most of the music we weren"t familiar with. When you consider that the average age on board was well into the sixties where was the music of Cole Porter, Gershwin, Rogers and Hammerstein? There was a good variery of guest acts, of course they wont be to everyones taste. We had very calm seas all the time and good weather with a couple of showers in Messina. There was a burst piipe on deck 6 which necessitated a total shutdown of water throughout the ship for five hours from 3.45pm until 8.45pm so I had to buy some baby wipes to try and wash with. Didn't see any evidence of the Norvo virus which other reviewers have mentioned. We love the ship and have already booked our next cruise on her. Read Less
12 Helpful Votes
Sail Date: October 2015
It is with a little trepidation I start this review on a cruise. I have reviewed restaurants, hotels and attractions on TripAdvisor but when it comes to reviewing the whole package it is more daunting The review will reflect my own ... Read More
It is with a little trepidation I start this review on a cruise. I have reviewed restaurants, hotels and attractions on TripAdvisor but when it comes to reviewing the whole package it is more daunting The review will reflect my own likes and dislikes but I always try to be objective and reflect actualities. This is the fourth time I have sailed with Cunard and the third time on the Queen Victoria. When I first left college over forty years ago I worked for three years with P&O as an assistant purser so I know the cruise format from both sides. From the start I do believe the cruise is good value for money and is a excellent way of taking a vacation. However I have to qualify this as this time I went as a single traveler and this costs 175% of the normal fare. This made the trip much more expensive. It was for this reason I traveled in a B grade balcony cabin. In the past I have traveled in the Queen’s Grill Q1 and Q3 The cabin I will review later My main concerns were eating in the Britannia Restaurant and apart from the cabin there is little difference in what one receiver. In truth I need not have worried. There are quiet secluded areas in this restaurant and a single table in one of these was what I was allocated. The service was extremely good and I found the menu quite acceptable. I was permitted to “Mix and Match” within the menu and always found something to my liking. I was permitted to have a lobster main course as a starter and there was also Chateaubriand and Beef Wellington. I had the cheese course as well as a desert on more than one occasion and coffee at the table was most acceptable. I have seen reviews highlighting lack of choice and small portions but neither of these issues could I recognise. It would be impossible neigh unhealthy, to eat vast portions in a meal with that number of courses three times a day. I had no problem choosing dishes from different menu areas. I am sure if I had asked for more of a particular item it would have been provided but I do recommend it is always best to make friends with your waiter and head waiter. Doors open. If you want something, ask, don't whinge. The entertainment on this cruise was very good. Much better that the previous year. The singers and dancers were particularly accomplished. The girl dancers were better than the boys. There however was one little bearded guy who had fully mastered all the steps and sequences. If a step has a beginning , middled and an end or continuation most of the boys did not reach the middle let alone the end. With programmes like “Strictly” on the TV every night, people know about hold, core strength, spotting, isolation, step finishing and a great deal more. The “End of the Pier/Pantomime” brigade need to look to there laurels today when providing song and dance entertainment. In general I would commend this troop who provided a good solid show, well produced and with high quality costumes. Classical tastes were well catered for with a string quartet, harpist and pianists to entertain them plus comedians and other musical artists. The ports on this cruise were many, frequent, and various. The distance of some places from the port was a bit problematic , e.g. Florence and Pisa. The over night in Monte Caro was a pleasant addition permitting a night in an hotel on shore, dinner and the Casino. All of which were a great success and I have reviewed on TripAdvisor. Shore excursions are expensive and not really tailored for disabled passengers. I normally have a taxi. This is expensive but you can be taken right to the various places and waited for. The drivers are very knowable and usually speak good english. If you agree a price, durtion, and route at the start you should have no problems. Gibraltar is not necessarily cheap for quality items. I saw a watch that I know is £1750± in the UK boldly displayed for £2278. Be careful!! For what is provided this cruise i believe was good value for money I did however have a few niggles. On my arrival at the ship I had lunch in the Lido Restaurant. As it was a fly cruise I had be up since 6am that morning had nothing to eat except a tea and biscuit on the plane. I was endeavouring to normalise my insulin levels when I was attacked by a young lady trying to sell me a “Wine Package”. I said I was not interested as I have had one in the past I didn't believe them to be value for money. She was most persistent, even trying to sell me a bottle for that night, and offering to fetch a menu so I could choose what I was eating. ‘This would save me time as it was going to be very busy that night in the restaurant'. This whole episode was inappropriate, annoying and tacky. If I had not been so tired I would have made a scene there and then but did not. That evening , on my table was a bottle of “Cunard Still Water” with a card stating I could purchase for so many dollars. This again is tacky beyond belief. I had the jugged iced water for the rest of the cruise. I also believe still bottled water in the cabins should free. There were a couple of signs of cost cutting since the previous year. The ship’s pens are of a lower quality and the pool towels do not have the company logo on then anymore. I used the White Star luggage transfer facility. This is not cheap but worked very smoothly. On a fly cruise the baggage allowance is a bit problematic Read Less
4 Helpful Votes
Sail Date: October 2015
This is our fourth Cunard cruise. We have done three Atlantic crossings and had been on this ship about 18 months ago at the beginning of the World Voyage. We had been keen to try a cruise with the line for a while – our minds were made ... Read More
This is our fourth Cunard cruise. We have done three Atlantic crossings and had been on this ship about 18 months ago at the beginning of the World Voyage. We had been keen to try a cruise with the line for a while – our minds were made up by an excellent on board credit offer. We started with a couple of days in Rome beforehand and arranged a private transfer with Rome Airport Transfers from our hotel to the port at Civitavecchia. We were picked up on time and were at the boarding area at 12:15. Registration was very quick and we were on the ship, and in our Queens Grill suite (which was available), within 15 minutes. We do find the suites an odd design, with their huge 'wet bar' areas, very strangely planned bathrooms, small televisions, and rather too much light wood veneer on the built in units. On the upside the storage is excellent, the bed very comfortable, and the balcony a good size. The general decor on the ship is very dull, the main colour is brown with acres of dark 'wood' in all the public areas - presumably to make it look 'British'. Two really good things for us were the internet – really excellent (we were able to download the newspaper very day), and the drink prices – people complain but, compared with American ships, the prices are almost a bargain - though cocktail quality varies from bar to bar. One of the ship's major plusses for us, and an improvement on the QM2, is the grills complex which has the private dining rooms, a lounge and sun deck - and a small secluded courtyard where lunch can be served on sunny days. The complex is set high up on the ship so the dining rooms have great views over the sea, though sometimes the lounge could be a bit crowded. The service in the Grills dining room was excellent, all of the a la carte choices at dinner were very good, and the table side preparation a great reminder of how it used to be. The waiters were also very happy to provide extras – we always find very few vegetables are served so they provided us with an excellent additional selection every evening. Cunard’s entertainment is a bit old fashioned but that’s the way their clientele probably like it (we thought the average age was about 60-70). The comedy juggler, Goronwy Thom, on the last night was excellent and the two speakers were also good. The cruise director was not very visible and there didn’t seem to be many support staff, though the ones running the quizzes were fine. Cunard make great play of their dance music, and it is good, but the ‘gentlemen dance hosts’ had to keep things going as there were generally few other dancers. The one evening they had the more upbeat pop band in the Queens ballroom was the only time it was full. There was music in some of the bars later in the evening but nothing between 5:30 and 7:30 when the ship was like the Marie Celeste - in fact that was the problem most of the time, the ship felt empty. On the plus side the dress code was observed to the full, we have never seen so many dinner jackets, and we heard of guests being asked to leave bars if they were not wearing a jacket! No complaints from us on that score. The itinerary was good, stopping in Rapallo Bay was a real bonus, and Barcelona and Valencia are always worth visiting though we were not sure we needed two nights in Monaco. We did some ship tours and prices were on a par with other lines, but in Europe it is so easy to do your own thing. Free shuttle buses were laid on in Livorno. Overall an enjoyable cruise but then we do like the dress code and are lucky enough to be able to use the Queens Grill. Read Less
8 Helpful Votes
Sail Date: September 2015
We chose Cunard because my wife loves the many formal nights, and we both really enjoy ballroom dancing in the Queens room. The service and the professionalism on the Queen Victoria was excellent. I've have never experienced ... Read More
We chose Cunard because my wife loves the many formal nights, and we both really enjoy ballroom dancing in the Queens room. The service and the professionalism on the Queen Victoria was excellent. I've have never experienced better on the many cruise lines I've been on. Only Celebrity was as good. Our cabin was sufficient. The only negative things were the poor selection of TV programs and our balcony was much smaller than the one we previously had on this ship. I was quite pleased with the food at the Lido deck buffet, but the food at the main dining room was boring and bland. Every night I would show up for dinner hoping the food would taste better, but It never did. The entertainment at the main theatre was quite good most nights.The band at the Queens room was also very good. They played great tunes for dancing. As for the entertainment around the rest of the ship, it was disappointing. Four string quartets and harpists are just far too boring for me and the pool band was average at best. We really enjoyed our shore excursions with Cunard. Our guides were very knowledgable and friendly. I had a great time on our shore excursions. As for the ship itself, it is an elegant and beautiful ship. It was very clean and I was unable to find any flaws. Read Less
2 Helpful Votes
Sail Date: September 2015
We boarded at Athens on a incredibly hot day. Embarkation was swift and comfortable even though we were 3 hours early. We had a balcony cabin on deck 4 kept immaculately by our steward. Lunch we tried to take where ever possible in the ... Read More
We boarded at Athens on a incredibly hot day. Embarkation was swift and comfortable even though we were 3 hours early. We had a balcony cabin on deck 4 kept immaculately by our steward. Lunch we tried to take where ever possible in the Brittania restaurant because of the superb quality of the meals. Sat on table for 6 at late sitting and enjoyed the company of the other guests who had all cruised before and of course that meant lots of conversations on where and with which cruise were good. We found the entertainment in the evening mixed, not always varied enough for us. But there is plenty for everyone really. Athens was so hot reaching 100 degrees that we decided to take the hop on, hop off open bus tour. A tip well worth considering is the buses with roof shades and not completely open to the sun. Visited the Acropolis. Tip: If you are EU passport holder over 60 the entrance is only half price. No need to take expensive Cruise tours which can be rushed or too hot to enjoy. Next stop was Bodrum which is bussling with shops, tavernas etc. A good place to haggle for a bargain, it's what the shop holders expect. Santorini was next port by tender, which of course was well organised and fun . We used the cable car which is left of the landing area and cheap. There are a myriab of good and tacky shops and also cafes and restaurants for all tastes. Views here are amazing so take your camera to capture it all. Katakalon is another Greek stop for the ancient site of Olympia. We must say that we have been here on previous cruises so stayed close to the town also full of shops , cafes etc. A gala dinner was arranged to celebrate Queen Elizabeths long reign with Lobster and all the trimmings, it was gorgeous. We disembarked in Rome and stayed another 2 days as part of our package and had a superb end to our trip. Cunard are THE experts in cruising there can be no dought but we do find the wine and some spirits far overpriced. We often do our own research and found for example when we arrived in Salerno for trips to the Sorrento and Amalfi peninsula you are able to take a local comfortable ferry service to Amalfi, Positano etc for a few Euros which Cunard charge highly for. Saying that we realise some folk really do need to feel safe and relaxed when ashore. Disembarkation at Rome as usual was smooth and trouble free. So overall we rate this cruise 4 Star as the entertainment was lacking for us a little and wine and drinks overpriced and a 15% service charge is added as well. To sum up , beautiful Ship, superb staff in rooms and dining areas, evening shows lacking something, overpriced wine, lovely ports of call. We are already looking for our next adventure. Read Less
1 Helpful Vote
Sail Date: August 2015
My wife, daughter and I had a fly cruise for the second time this year. Our first was at Easter with P&O, ending at Venice. This time we started at Venice with Cunard aboard Queen Victoria. The ship is very elegant and the crew members ... Read More
My wife, daughter and I had a fly cruise for the second time this year. Our first was at Easter with P&O, ending at Venice. This time we started at Venice with Cunard aboard Queen Victoria. The ship is very elegant and the crew members were most helpful. I suppose the fact that it appeals to an older clientele would account for the activities (most how to keep body and soul together) and the music (for those who had given up the struggle). I am 68 but there didn't seem much for the baby boomers! P&O can be a bit Butlins at time but at least there is a choice to take or leave it. The deck of Queen Victoria was eerily quiet and desolate in the evenings. The big difference, which is more than a matter of personal taste, was the transfer arrangements. The P&O flight was a charter from Gatwick and after handing over the cases at the check in, we next saw them outside of our cabins - job done! What a lovely relaxing way to start a holiday. Cunard provided a BA charter (much better aircraft) but missed the opportunity to provide a trouble free transfer! The cases had to be claimed at the Venice carousel, which is never a happy experience, but watching the belt go around for seventy five minutes was a nightmare. I assume the elderly passengers were deciding to wait until the belt cleared. Guess what! If you do not take your case, it never clears because the sensor will not introduce any more cases. I saw one case go around twenty six times! Once we claimed them successfully we had to leave them again just a few steps further on. That was a pointless and stressful exercise, which clearly could have been avoided. We did wonder if we would ever get to see Venice, but we did just about manage it. Cunard - you know we have a choice and you have a great deal to offer, so please make the transfer a smooth and trouble free experience! I suspect we will think twice in future unless the embarkation port is Southampton. Read Less
Sail Date: August 2015
Victoria is a well appointed ship and this was a good cruise at a reasonable price. Staff are good and food was excellent! All the extras add up (drink!) and if you have any spa treatments the bill will climb quickly.. Cabins are ... Read More
Victoria is a well appointed ship and this was a good cruise at a reasonable price. Staff are good and food was excellent! All the extras add up (drink!) and if you have any spa treatments the bill will climb quickly.. Cabins are good and clean. Entertainment was excellent with the singers and dancers - especially the 4 Tunes group! We had great weather and this is a good mix of ports and 2 sea days. Overall a friendly ship that gives a good experience! On the down side, the tours are badly run. What is it with Cunard and coaches that they just can't seem to get right? Beware if they offer a shuttle bus at the local port (Salerno). Long delays in the heat upset many people and one extra bus was all thats required. We cancelled our tour to Olympia after Victoria took 45 minutes to get us off the ship......not good. If you complain, Cunard get quite stroppy and arrogant. Only the strong will get their money back! A pity really, but a bit more organisation and stronger customer service skills would sort this out. Embarkation at Istanbul - hot and humid in the basic warehouse! Give out some chairs and water please..... Rome - Leaving for the airport - ok, but need more time to cope with Rome airport. Please note. Jane Corbin - guest speaker - excellent!! Read Less
1 Helpful Vote
Sail Date: December 2014
Just returned from a 10 night Cunard cruise on Queen Victoria, our 1st and last. We booked about 12 months ago and were allocated cabin on deck 8 near a lift which we requested. When we got on board we found that we had been given an ... Read More
Just returned from a 10 night Cunard cruise on Queen Victoria, our 1st and last. We booked about 12 months ago and were allocated cabin on deck 8 near a lift which we requested. When we got on board we found that we had been given an upgrade to an outside cabin which was further away from a lift and had a lifeboat in front of the window, this wasn`t a real problem and the cabin was slightly larger than our previous one. The problem was nobody had told the people responsible for delivering the luggage and it was just before dinner that we received our luggage. The food in the Lido buffet was fine and in the main restaurant some days it was difficult to find anything on the menu that appealed and the portions were small. On the plus side the lunches in the bar were very good. The biggest disappointment was on the entertainment side . The guest entertainers were mediocre and the ships singers and dancers were poor and there is no designated cinema so if the entertainers are rehearsing there are no films shown. On 3 occasions the main ballroom was closed to all but the Cunard Loyalty Club for an hour so that they could have drinks with the captain. During the day there was little to do, the quizzes lasted only about 10 minutes and the deck games the same. How many people on board want to learn to Fence, fold napkins or tie scarves? Far more thought is required by the entertainments manager and his staff with regard to the entertainment provided and the timing of it as deck games etc were regularly timed so that they finished 15 minutes before you were due to go to the 1st dinner sitting. The good news is the entertainments manager is leaving the Q Vic and going to the Q Eliz. The bad news for the Q Liz is He`s coming.   Read Less
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