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9 Helpful Votes
Sail Date: December 2018
My husband and I wanted to celebrate our 45th anniversary in style so we chose the Queen Victoria. We have been on the other two Queens and were very pleased. We live in south Florida and just didn't want to do the Caribbean again. ... Read More
My husband and I wanted to celebrate our 45th anniversary in style so we chose the Queen Victoria. We have been on the other two Queens and were very pleased. We live in south Florida and just didn't want to do the Caribbean again. We booked our cruise in March of 2018 and were told by the agent who took the booking that if we took an interior guarantee we'd probably end up with a window or balcony. Wrong - we didn't get our cabin until just before we sailed and it was a very large interior but next to the pool pump for the Hydrotherapy pool on the floor above. To make up for the noise that went from 7AM to 10 PM the ship gave us a $300 on board credit. There were no other rooms for us to move into. The cabin stewards were wonderful, we never had to ask twice for anything. The entertainment was the best we've had on any cruise. The lectures were wonderful; Our one complaint was the food. Many nights the food was over cooked, dried out. We were so disappointed in the food that I doubt I'd take another cruise on this ship. Read Less
6 Helpful Votes
Sail Date: December 2018
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location ... Read More
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location the balcony had a solid front which didn’t cause any issues A very calm transit through the Bay of Biscay Food and waiters in Brittania we’re excellent best we have had (Alex and Jeffrey) New Year’s Eve was spectacular We enjoyed all the ports, disappointing that we didn’t get into Madeira, this was due to the weather, it was not safe for the tenders, very scary watching other tenders going into port Would highly recommend a very good cruise The only negative I have is the high costs of the drinks and the cost of spa treatments, if only they reduced the prices t am sure more people would indulge Read Less
5 Helpful Votes
Sail Date: December 2018
We were soon on the ship after arriving in Southampton. Our stateroom was a standardbalcony. It had new carpets, bed and settee all good after the recent refurbishment, the bed cover was a really nice blue and we were please to see a ... Read More
We were soon on the ship after arriving in Southampton. Our stateroom was a standardbalcony. It had new carpets, bed and settee all good after the recent refurbishment, the bed cover was a really nice blue and we were please to see a bottle of bubbly in an ice bucket ready for us. This room had a nice large television as well. The Captain at the lifeboat drill warned the ship was going into rough water and she was spot on as soon as we reached the Eng Channel. Many people told me they had been sea sick and did not recover until the end of day two when the ship reached calm waters. After this and on the way back we had very calm seas. The ship was very well decorated for Christams and looked lovely, everything was well organised, the ship had an air of calmness. We were given a very nice Christmas card and matching Christmas menu and a present each. Our state attendent Hernando worked tirelessly and there were no issues in respect of the cabin. We loved the free room service especially the brekfasts and lunch sandwich's and warm apple pie and cream!! Time spent in the gym soon got rid of the excess treats. The gym staff were very committed and although I do my own excercises, those that asked for help and training were well advised. Ethan from SA always said hello, even when busy, which was a nice gesture. Although not a fan of gyms in the past I felt good here and felt encouraged to go everyday!. The ship employed several hosts, who danced at the parties no one was pressured to join in, The Spanish hostess Silve had a nice personality and as the floor was never empty guests soon got up and the parties went well. In previous reveiws I had notedthe cost of wine on the ship and this needs looking at as a matter of urgency. Cunnard have the ability to buy good wines at a price which means they can make a profitand sell wine at a price lower than £10.00 a class plus 15% SC. Our bar bill was thelowest ever and this is not to the benefit of the ship sales or staff wages. The weather was particularly good in Tenerife and we had a lovely sea day on Christmas day to enjoy all outside decks and pool. There was always a seat on top deck and there was table tennis and short mat bowls, which was fun. However all too soon we were heading back, with this cruise from Southampton in December you are going to have several days when you are not going to be able to use the outside areas. I would have like to have seen the Officers including the Captain more round the ship, especially on the decks and in the lido doing unannounced spot checks, as this helps to maintain high standards thoughout the ship. Having said my experience was that overall the crew gave everything and I was lucky to share Christmas aboard with them on this lovely ship Queen Elizabeth. Read Less
4 Helpful Votes
Sail Date: December 2018
For my first ever cruise I wanted it to be an unforgettable experience on what I thought of as a "classic" ship, ie one with a black hull, white decks & red funnels. Which is why I ended up booking my maiden voyage on a ... Read More
For my first ever cruise I wanted it to be an unforgettable experience on what I thought of as a "classic" ship, ie one with a black hull, white decks & red funnels. Which is why I ended up booking my maiden voyage on a Cunard ship! From the outset we were very impressed: the Art Deco interior appealed to us greatly, as did the attentive service and friendly staff. Not knowing whether I'd take to cruising, I booked the cheapest cabin option but was still content with the room, even though it was windowless. Frankly, it made little difference as we spent the minimum possible time in it as we enjoyed either the ship's facilities or going ashore opportunities to the full. It seems that Cunard has addressed the niggles mentioned by CC's official reviewer as, for example, the staff in the Lido restaurant were falling over themselves to fill & refill my coffee cup and were only too happy to help guests to their seats with their plates. The entire experience was most enjoyable and - compared to an equivalent stay in a 4.5 / 5 star hotel - excellent value for money. The rigourously enforced formal dress code after 6pm in most areas of the ship appealed greatly, as a welcome short-term respite to the "come as you please" trend that currently holds sway in society. Whilst we were prepared for - and attracted to - the inevitable maturity of our fellow travellers (we DID NOT want our first cruise experience to be on a "party boat"!) we did not expect, as a couple in our 50s, to be amongst the youngest people on board, which was the case. There were a couple of niggles but nothing too serious. For example, the use of the Spa area was an additional cost option, and the formal, complementary cream teas offered at 3.30pm daily were served by surly, seemingly disinterested waiters. But all in all it was a most enjoyable first foray into the world of cruising. Read Less
4 Helpful Votes
Sail Date: December 2018
This trip was an opportunity that came up and though it wasn't an 'ocean liner' I was very excited to experience a luxury cruise line. As a solo woman traveler who loves to dance, the knowledge of their dance hosts had me ... Read More
This trip was an opportunity that came up and though it wasn't an 'ocean liner' I was very excited to experience a luxury cruise line. As a solo woman traveler who loves to dance, the knowledge of their dance hosts had me polishing up my dance shoes. Embarkation was short and painless. Though I had been scheduled for a 3:30 embarkation, I was nervous that would be too late to get settled prior to the safety drill. I arrived at 1:30 and there was no problem boarding at that time. No more than 6 people in line and any slowness was due to the pace of the slowest passenger. My cabin was ready at this time with luggage arriving within the hour. I haven't had an internal cabin in 40 years, so this was essentially a new experience for me. Though considered small by some, it was ample for one person. Closets were spacious and designed for people with suits and fine clothes. Drawers under the bed could hold the luggage. Bed was very comfortable and there was a choice of pillows. Bedside lighting was a little dim for reading if you didn't also use the over bed ceiling light. Soundproofing was much better than experience on other lines....that or people were just generally quiet. I did have a few negative thoughts. There is no seating for reading. The only chair is a desk chair, but the desk is covered with the coffee making set up and as it is also the hair drying location and plug for curling iron, it just was all too crowded. I can understand needing the coffee table for room service, but that corner could have taken a well designed arm chair for those who like to actually use their cabins. The bathroom was comfortable with adequate storage. The shower heated quickly and though a plastic shower curtain, I had no occasions of cling. The negative here is that the shower was very slow to drain......like 20 minutes. If I had long hair or needed to condition my hair, the water would have overflowed. My wonderful steward Alisha reported this several times, and I could hear them working on it more than once, but it just did not improve. 2 people trying to shower in a row where going to either have to wait or mop up the overflow. This cruise fell over Christmas Day, so the ship was nicely decorated for the Season. There were little sprigs of (fake) greenery in our mail slots as well as a small tree decoration in the cabin. A large gingerbread village was a wonderful endeavour. Trees were dotted all over the ship. These became challenges as the first day or so out of Southampton were rough and the trees had to be retethered several times. I enjoyed the Christmas carol service, watching the Captain read Twas The Night Before Christmas to the children aboard, but I think this is my one and only time away from family over Christmas. I am not much of a joiner, but there are plenty of events to choose from throughout the day. For those who like a quiet read or activity, there are places onboard that provide quietude, if not solitude. There is ample space for everyone on board. I was slightly apprehensive about set evening dining. I am quite used to dining alone and can become impatient with table mates when it isn't a good mix, but I was lucky with my allocation. There were a good number of solo travelers on this cruise and Cunard worked at setting solos together. We had a table with about a 50/50 split of ladies and gents. I was the youngest at 61 with the oldest at 88, but we seemed to mesh well and a smaller group of us often went to the theatre together after dinner, or did shore visits together. I utilized breakfast room service some days but prefer the dining room for most meals. The buffet has a good selection but can get bogged down during prime meal times. The weather in some ports was nice enough that the out door grill was open. The bean burger was particularly good. I enjoyed the food very much particularly what my table mates called 'strange' items. Over the 12 days, I ate frogs legs, pheasant, venison, guinea fowl, pigeon...and I expect some other game items I have forgotten. I find on cruises these tend to be tender and carefully cooked, so I was not disappointed. At times standard beef was returned by table mates, or chicken was 'boring'. My occasional beef (prime rib) was excellent and done to my preference. There was goose for Christmas Eve dinner and a traditional turkey dinner for Christmas....complete with plum pudding. At times the first course was difficult to interpret and not what expected from the description. At times, also very small, but serving sizes were generally sufficient if not expecting North American size servings. One could indulge without necessarily gaining weight. I did not go to all the entertainment in the theatre, but I enjoyed what I attended. I also liked the daytime guest speakers, however, one may want to consider retiring, or reducing the content to allow for a slower, more accurate presentation. Slips of the facts or using incorrect names had the audience mumbling the corrections under their breath several times in each of his presentations. I was a little nervous about whether I would meet the dress code, particularly for formal nights, but there was a lot of 'comfortable' clothing on board. It wasn't the casual clothing seen on Caribbean cruises by 'American' cruise liners, but a lot of wash and wear fabrics, and more than one gent had comfortable shoes (canvas sneakers and even Crocs) worn with their tuxedos. They were at least black. There were some stunning gowns, but in general, nice clothing that was comfortable. The themes were not embraced by a lot, but there was an unexpected group that went in for Christmas day time wear - jewelry, flashing lights, theme sweaters and head gear. Some of it spilled over into dinner dress, but very few. The young in spirit group. The cruise was all (and more) than I expected and I enjoyed it very much. It hasn't made me a Cunard convert yet, but it will be the marker used to measure cruises in the future for a while, I imagine. Read Less
4 Helpful Votes
Sail Date: December 2018
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably ... Read More
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably the best to date. We were also glad to see that Cunard were maintaining the dress code, I did not see anyone who was not dressed to the correct standard. The dress standard is what Canard is all about. The dining staff were extremely attentive and were very keen to try and please. The ship was decorated beautifully in readiness for Christmas, we even had a small Christmas tree in the room. Our Stateroom was very comfortable, the Cunard staff could not do enough for us, nothing was too much trouble. The enrichment activities were wonderful, in particular the NASA talks by Jim Kennedy. Overall the evening entertainment was to a high standard in particular the Cunard show called Hollywood nights, especially the new introduction of the "Greatest showman" which we thought was stunning. Most of the evenings involved late night drinks in the Commodore club listening to a pianist/singer. Overall a fantastic cruise Read Less
7 Helpful Votes
Sail Date: December 2018
We just arrived back home after sailing for 10 nights around the Canary Islands and Madiera. We originally were booked in a Queens Grill Q5 Cabin, but we received an offer from Cunard of purchasing an upgrade to Q1, which we chose to take ... Read More
We just arrived back home after sailing for 10 nights around the Canary Islands and Madiera. We originally were booked in a Queens Grill Q5 Cabin, but we received an offer from Cunard of purchasing an upgrade to Q1, which we chose to take up. For us it was very exciting to be sailing on the QV but to be sailing in a Q1 (The Aquataine Suite) was beyond exciting. We arrived at check in and everything went smoothly. We were on the ship very quickly and we were met at the entrance by our Butler who personally showed us to our suite. The Suite itself is amazing, absolutely huge and well fitted out. A bottle of Lauren Perrier Rose Champagne was on ice for us along with strawberries dipped in chocolate. Our Butler and Steward were both excellent and catered for all our needs. We missed our first lunch in the QG Restaruant as we were late arriving at the ship so we were both very much looking forward to dinner. When we originally booked our Q5 suite, 14 months ago, we booked it on board the QE and we specifically requested a window seat in the restaurant. However once we upgraded we felt that we would automatically be given a very good table. Much to our dismay on arriving in the restaurant we were placed on a table which was quite small and abutted a wooden pillar! Consequently my hb rather than being able to look out towards the sea view looked face on to the pillar.The table was also placed at an odd angle so my hb was also sticking out into the pathway of the waiters. Of course my hb spoke to the Maitre 'D who said he would try and move us. Ironically we found out later that the new couple who were in the Q5 suite we had previously booked, were on a larger table situated in the middle of the huge window! Anyway by the end of dinner the Maitre'D had been able to find us a new table which was as we originally hoped, with full window views. Our first night had therefore been tainted a little with this incident, but we didn't let it ruin which was so far a lovely time. However the first night in our suite was terrible! The sea was a little rough and consequently the ship was rolling a little, but this in itself didn't bother us as we have cruised many times. What was bad was that everything in the suite was rattling, creaking, banging...I felt that the whole room was going to break off and fall into the sea! Not what I expected at all. It was so noisy that both I and my hb just couldn't sleep. We informed the Butler the next morning but all he could offer was a door wedge for the worse offender! Obviously I believe this is a design fault in some way. There is a sliding door between the clothes hanging area and the doors to the toilets which just did not work, consequently it had been wedged open with a door stop. The Butler said he had informed maintenance as it had been like that for some time but nothing had been done so far. The rest of the journey continued to cause similar noises and bangs, depending on the severity of the sea. The engine noise was also very noticeable but we were expecting that being at the back of the ship. Our first morning we asked the Butler for our Ipad, which we had been told on our arrival would be brought each day and our choice of newspapers would be downloaded for our convenience. IT would then be removed in the evening in order for it to be updated. Unfortunately the Ipad never arrived, we asked the Butler twice, the concierge about 3 times but it never did arrive throughout the whole trip! The last disappointment was the width of our very long wrap around balcony. It was only approx 5 .5 foot wide and therefore the only way to stretch out in the (very little) sun was length ways, and the only way to look out to sea was by sitting upright on a chair. When we had been in a Q5 last year the balcony was much wider. It's a pity because I think they have unnecessarily sacrificed balcony space in favour of more room space even thought the rooms are already huge! Overall we had a fabulous trip but there were some downsides to this suite as I have pointed out. Would I go on QV again, yes without a doubt - would I choose this suite again....close call!! Read Less
3 Helpful Votes
Sail Date: December 2018
We have been on the Queen Victoria before and it has always been a favourite of ours and it did not disappoint. We had a wonderful suite with a full sized Christmas tree as an added bonus. The Butler and his assistant were fantastic and ... Read More
We have been on the Queen Victoria before and it has always been a favourite of ours and it did not disappoint. We had a wonderful suite with a full sized Christmas tree as an added bonus. The Butler and his assistant were fantastic and nothing was ever too much trouble for them. Our suite was always kept pristine and we never lacked for anything. We travelled with our adult daughter so we wanted a second bedroom and bathroom and the suite provided both (although it could be too big for just two people, it all depends on what you are looking for). The Head Maître’ D and Head Waiter in the Queens Grill restaurant were brilliant (as usual) as were the rest of the staff. My daughter has food allergies and they could not do enough to ensure she had a great gastronomic experience. The ship is superbly appointed throughout and the crew in general are very friendly and courteous (just remember to return the friendliness and courtesy to them). We have always enjoyed the Enrichment Program and always proves to be very enlighting. The entertaiment on the ship we have always found to be very average with the occassional highlight. However we were disappointed that they did not have the fencing on this cruise. The ports and shore excursions were good but not brilliant but we knew this before the cruise so they met our expectations. If I have a criticism of the crew, it is with the officers of the ship that seem to refuse to engage with the guests and can be very stand offish. Cunard is the only cruise line that I have experienced this with. Just a point of note, the ship can be quite formal at times so if you like a laid back type of cruise you should do your research before embarking on a Cunard cruise. For us, we would like less formality but it is worth putting up with just so as we can experience the White Star service. We have already booked a cruise on the Queen Elizabeth for January 2020 and we are looking forward to sailing with Cunard again. Read Less
9 Helpful Votes
Sail Date: November 2018
1st Cunard experience and sad to say we have B2B booked with them in Aug/Sept 2019, 1st time ever I'm only half hearted about an upcoming cruise !!!!!! I'm sure the locations will cover any Cunard shortcoming. Let me start by ... Read More
1st Cunard experience and sad to say we have B2B booked with them in Aug/Sept 2019, 1st time ever I'm only half hearted about an upcoming cruise !!!!!! I'm sure the locations will cover any Cunard shortcoming. Let me start by saying that while nothing was really wrong it's just that there was nothing that stood out or made the cruise an unforgettable 5 (or even 4) star experience. We cruise to relax and unwind, enjoy new locations and enjoy the company of cruisers from different parts of the world .... being a Luxury category cruise line with a bit of nostalgia thrown in we expected to be treated to something special, we dressed the part, as Cunard expect/insist, but were totally disappointed with the level of service provided. Perhaps suite guests get to experience this sense of "luxury" in their dedicated dining room ..... for others it appears non existent (cattle making up the numbers providing a bit of profit to Cunard ?). Embarkation went smoothly enough, there was an initial problem with the gangway but once this was resolved, no problem, guests were quickly able to board. Had read that a few previous QE guests indicated the ship was looking a bit tired and dated, apart from from minor carpet issues on a couple of decks we saw, and had no issue with the ships condition .. ours was the last cruise before a scheduled refurbishment. We almost always travel in oceanview and our cabin (1076) was as expected, about average size and fit out compared to previous (non Cunard) cruises. Our Steward (Mario) was overly quiet and shy but always offered a greeting when we met, no problem or issue there. Having left London early a quick snack for lunch was enjoyed in the buffet, all tastes were provided for and we never really had an issue with quick meals that we had there after shore excursions and such. Same can't be said for the Lido Grill on the pool deck where the 'chef' seemed to think that cooking was a chore. The only thing that kept us sane during dinner was the company of fellow cruisers, we're asked to dress to a 5 star standard but service was at a 2 star level ..... the meals were unimaginative, bland, small, lacking in variety and very below par for a 5 star cruise liner .... this was the 1st time ever that an incorrect meal was provided, not once but twice !! Initially they indicated a 'wine package' would be available, no details were ever offered or suggested/recommended (yes we could have asked for it but should that really be necessary?). perhaps being the 2nd sitting was a little too strenuous for staff. After dinner most cruise lines offer a reasonable show ..... we sat through about 5 minutes of 2 offerings and quickly departed, extremely poor, worst offering we've ever experienced. One or 2 of the 'enrichment' talks' apparently were quite good, but may have meant little for non British guests. Shore excursions/tours were about average in cost (they're all on the pricey side) but were well managed with minimal hassles. One of the issues many people have is being hassled for drinks every 5 minutes .... let me assure you this will NOT happen .... indeed drink service was extremely hard to obtain, always quicker to walk up and order yourself rather than wait for service staff to ask (5 star prices with 2 star service). After a day or 2 we established a rapport with the wait staff in the midship bar and had no problems there, initially. Being on a late dinner sitting we always made our way there before changing for dinner .... after 5 or 6 days of sitting there between 5 - 7 pm enjoying a martini I was asked to leave "sorry sir, no jacket, no service after 6pm" .... was OK for at least 5 days but must have got someones nose out of joint ???? Being scheduled for refurbishment resulted in most "shops" shutting down 2 or 3 days before the end of the cruise ... not a great experience for guests to have staff moving bits and bobs into storage while the cruise is still underway. Disembarkation could have been as efficient as boarding if it wasn't for the fact that workmen were crowed around waiting to board as guests were being offloaded. In closing the QE will be doing sailings out of Australia from Feb 2019 ..... I wish them luck, cruising tropical waters during an Australian summer is about daytime shorts and evenings with light, neat casual clothes to match the conditions (forgot the jacket) ..... not sure the Cunard dress standards will be appreciated by Aussie cruisers. Read Less
5 Helpful Votes
Sail Date: October 2018
This was our sixth cruise on Cunard, but the first time we tried the Princess Grill category. We had the promotion that offered pre-paid gratuities, $800 on board spending money,and free drinks (under $12). When you deduct the value of ... Read More
This was our sixth cruise on Cunard, but the first time we tried the Princess Grill category. We had the promotion that offered pre-paid gratuities, $800 on board spending money,and free drinks (under $12). When you deduct the value of these benefits from the price of a P1 category cabin, it wasn't all that much more than a regular balcony cabin For some reason, this category on this cruise was several thousand dollars less than later cruises on basically the same itinerary. And it was considerably less than the next lower grade - Britannia Club, which makes no sense but that's what it was. Overall I would say this was perhaps the best cruise we have ever been on. The service was fantastic, and so was the food in the Princess Grill. The weather was also great, and the Cunard shore excursions were all good and reasonably priced. This was our first time in the Canaries so we found the islands, and the two stops on the mainland very interesting.The ship was in very good shape overall, despite being scheduled for a major refit in November. Some of the carpeting was tired but otherwise everything was in good repair. There are some shortcomings in the bathroom, detailed below. The temperature control in the room was excellent. Our waiter in the Princess Grill was Ravi, assisted by Vish, and the service was top notch, for three meals a day. I really appreciated being able to come to each meal when I wanted and always having the same table, which was very nicely located (after the Maitre D' kindly changed for us from a less desirable one the first day). We had afternoon tea several times which is served in the Queens Grill for all Grill guests, and it was so much better than the experience in the Queens Room for Britannia Class passengers. The entertainment was pretty good, but it is not one of Cunard's strengths. The Royal Cunard Singers and Dancers put on 5 shows and they were good. Some of the guest entertainers were really good, others just OK. The lecturers were also a mixed bag. Lord Digby Jones was excellent, as was Brian Hoey who spoke on the Royal Family. One of the speakers really insulted non British guests, and I hope he was spoken to about that. Of the 2000+ guests on board, over 1700 were British and that makes for a very calm and pleasant environment. It is one of the main reasons we like to sail on Cunard. So we were very pleased with this cruise. It will be hard to settle for anything less than the Princess Grill category if we sail on Cunard again. Read Less
8 Helpful Votes
Sail Date: March 2018
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / ... Read More
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / but very clean Used Britannia Restaurant most of the time - Food and service in Evening excellent but think this was a training cruise - breakfast and Lunch could be hit and miss - Waiters had attitude Entertainment was not bad - speakers were excellent - have seen better shows photography - not well publicised - bought an expensive package- only to find wrong photos so have no records of Anniversary no sign of senior officers around deck - waiters in short supply to clear tables and serve drinks - did not know where upper deck was Drinks were over priced - west end prices would not go on this ship again Read Less
9 Helpful Votes
Sail Date: March 2018
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, ... Read More
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, which is unusual and was very inconvenient. The ship was very noisy with the infrastructure creaking and groaning 24/7 The food was adequate but not of the usual standard and the menu should really be changed more regularly. To have the same limited menu for two weeks is not luxury. The meal times were only redeemed by the Maitre'd, he was a lovely man and extremely attentive and helpful. We, and others in Grills, encountered a lot of aggression, abuse and inappropriate comments from other passengers because we were Grills passengers. That was a first! The entertainment was not of the usual standard, and the young dancers in charge of line dancing seemed to forget we were all on holiday, for fun, and treated it like one of their rehearsals. The fun was missing We didn't do shore excursions because we felt they weren't value for money. It was a bad experience all round and as a result we will not be travelling with Cunard again. Read Less
4 Helpful Votes
Sail Date: December 2017
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We ... Read More
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We spoke and wrote to the Captain but still the room was filled with female smokers - totally against the so -called rules. We have never experienced this attitude in our previous cruises with Cunard. After seven days of poor service in the Britannia restaurant in the evening we went to the Buffet where the food was amazingly better, as was the service.The waiters in the Restaurant just gave their attention to the Large number of Oriental guests who spent the whole time swopping tables and constantly taking photographs. We enjoyed the relaxed atmosphere in the Carinthian lounge where the service was excellent. Would we go on Wueen elizabeth again I doubt it, Will stick to Queen Mary! Read Less
4 Helpful Votes
Sail Date: December 2017
Chose this cruise because I wanted to be in Madeira for the firework display and to spend Christmas on board. Service was very poor, the staff looked tired and everything was an effort. The food in the Lido buffet was not replenished ... Read More
Chose this cruise because I wanted to be in Madeira for the firework display and to spend Christmas on board. Service was very poor, the staff looked tired and everything was an effort. The food in the Lido buffet was not replenished fast enough, e.g. when one quarter of tomato is sitting alone in the tray it should have been replaced before it got that low. I had to ask for cuttlery in the Lido and I saw one passenger cleaning the table herself as it had not been done by a waiter, The ship is shabbty and looks as tired as the staff. I stayed on the ship on 7th January as my sister was joining me to sail to New York. I changed cabins to 4145. I have travelled on Cunard many times and these were the worst sailings I have experienced. It was hard work getting co-operation from the pursers' office when I had a query or complaint, Read Less
5 Helpful Votes
Sail Date: December 2017
Queen elizabeth no 801 23rd dec 2017 - 7th jan 2018. I am a regular passenger with cunard but i had a real problem with my cabin on this cruise. I was in cabin 6182, an inside cabin. I was traveling as a single person so had to pay ... Read More
Queen elizabeth no 801 23rd dec 2017 - 7th jan 2018. I am a regular passenger with cunard but i had a real problem with my cabin on this cruise. I was in cabin 6182, an inside cabin. I was traveling as a single person so had to pay the supplement for that grade. I think this cabin is not even fit for one person, most certainly not two. There is no desk space the way the cabin is configured at present. The tray for tea/coffee making equipment is a nice touch but in this cabin leaves no desk/dressing table space. There is also no causal chair . See attached photographs This meant that the whole time had to be spent on the bed. I complained to the purser (hotel general manager) she responded saying that all desk areas were the same except for queens and princess grills cabins. I have traveled in everything from a q1 downwards. The desk space is not the same in all cabins. In 6182 it was 69 cm. And in the other 84.5 cm. Thus they vary by 15.5 cms and the high space in the 6182 also not available as it is taken up by the tv. The customer service manager offered me cabin 4110 late in the voyage which was perfect. However this not really my point. I tried to load photograph but this proved impossible, however one desk was 69 cm the other 84.5 cm. This being 15.5 cm longer On the last leg of the world cruise, cape town to southampton i traveled in a single cabin on deck 1. This cabin was perfect. This time i was unable to book a deck 1 single through cunards site and had to go to an agent. I notice from the present 2018 site every single cabin for all cruises is marked “sold out” for the whole year. I find this unlikely and this would appear to be a crafty and dubious business practice. When i book a cruise i watch the website frequently and twice a day towards departure and it is obvious when cabins and fares are updated and consolidated. The amount i paid for my 6182 cabin was similar to the fare for a single on deck 1. This single was an oceanview. It therefore had a window, a settee, a usable desk area and plenty of space. Cabin 6182 has no window, no desk and no settee. All for a similar fare. I know very well you get what you pay for, but it is unconscionable to charge the same fare for totally contrasting cabin facilities, what, in one cabin, is provided for a particular fare should in another cabin have similar facilities. Anything else is unacceptable, unethical, sharp business practice and possibly illegal. To further compound this shadiness by “blocking off” all the single cabins on every cruise for the whole year, makes the situation worse. Primary points for attention are: SIMILAR CABIN FARES MUST EQUATE TO SIMILAR CABIN FACILITIES SELECTED CABIN GRADES SHOULD NOT BE DISPLAYED AS “SOLD OUT” WHEN THEY ARE NOT Single travellers are constantly being exploited. Do not let you agent or cunard book you in cabin 6182 on the queen elizabeth. SOLO TRAVELLERS Arising from this problem i have a further concern as to what is provided for “solo travellers”. On this cruise q801 there was very little and what was provided was a shambles. The first “meeting” was situated in an area too small for those wishing to attend. The “bubbly” and coffee had not been arranged and the “host” did not turn up till very late. On the second occasion the “host” did not turn up at all. He was being santa or something. Due to the first meeting not having taken place there was no list of “solos” so it was impossible to arrange invitations for the solo lunch. In port there was no hosting attendance, coffee or other provision other than a notification of the scheduled meeting place. The solo lunch eventually took place on the last day. Solo travellers pay a considerably higher fare than other passengers but receive virtually nothing extra. There was a group arranged in the ballroom on new year’s eve but it was inadequately notified and many people did not realise it had taken place. Many of these ‘solos’ are older and also disabled therefore triply isolated and left on their own. This demographic of cruise passengers is becoming an increasing part of your client base. Cunard need to take better care of them. Also, the years of people with the large pensions are drawing to a close. Where are your passengers going to come from then? Another problem with being sole on this cruise was the lack of the gourmet/wine dinner in the veranda. I like to eat in this venue but on my own it is little difficult. The gourmet/wine dinner gives solos a chance to eat at a made up larger table. This event was dropped from the usual programme, again to the detriment of sole travellers. Each passenger receive an allocated ‘spend on board”. Should a solo traveler not receive 175% of this amount as they pay 175% for their fare? Primary points for attention are: GIVE MORE APPROPRIATE ATTENTION TO PROGRAMMES AND FACILITIES FOR SOLO TRAVELLERS Increase the personal spend for these passengers. ENTERTAINMENT The christmas show was a disaster. I understand it was probably a one off as it was christmas but if the singers had just come on stage and had a ‘sing along’ of christmas carols it would have been preferable. The costumes did not fit the dancers, the choreography was very poor and dated. I have seldom seen so much fear and embarrassment on a stage. The dancers did not know the routines, could not commit to the choreography and were embarrassed by their ill fitting costumes. Happily they did prove their worth in the other shows later in the cruise. How cunard have the audacity to bill the shows as “new” is beyond belief. I have seen most of these numbers on other cruises and ships in the past. The other entertainers were of a reasonable standard, however the speakers/lectures were not particularly good. The lecture on bletchley park being the least well received. The yacht club dj was very poor. He appeared to be unable to work out the type of music the passengers liked. The band would leave after their set with the dance floor full. The venue would empty in seconds once the stared to dj. The bar service is also poor. Only one waiter had the right idea how to work a club/disco type of venue. He would welcome the passengers at the door, help find them a seat, and ask what they would like to drink. The two staff behind the bar were very slow considering the number of drinks they were serving and the other room waiter was slow to get to passengers and ascertain their requirements. This bar must run at a loss Primary points for attention are: ONLY PUT ON PROPERLY REHEARSED DRESSED AND CHOREOGRAPHED SHOWS Do not bill as “new’ shows that have been staged before. FIND A NEW COMPETENT DJ TRAIN THE STAFF HOW TO WORK A BAR SUCH AS THIS ALTERNATIVE DINING OPTIONS The food in general was very good. Good produce, well cooked, and pleasantly presented. The waiting and sommelier staff were excellent, as usual. However, there was on major issue. I visited the “alternative” dining venue one evening. It was the one billed as “coriander”. The starter was ok, well presented although additional chutneys would have been acceptable, also a dedicated rice dish is required. The main course i ordered was lamb pasanda. I was very very over salted and the lamb meat was extremely tough. I am certain it had only been “lamb” many years before it reached the ship. There was good lamb on board as i had a rack during the following days which cut like butter. To charge a supplement for what was provided is a ripoff. Primary points for attention are: Improve the standard of food in this venue if you are going to charge a considerable supplement. THE PURSER’S DESK On several occasions i was given incorrect information by the recaption desk staff and also by the hotel general manager (purser). The desk staff probably were new and inexperienced and not fully trained. I did not receive my customer questionnaire. I asked a number of times. I was assured it would be resent my cabin. It did not appear. I also asked for the assisted disembarkation information on a number of occasions. Again, this did not arrive until the very last minute. I did suggest it may have been because of my cabin transfer but was assured this was not the reason. The customer services manager was very helpful and understanding and did what she could to address my situation. Primary points for attention are: THE PURSER’S DESK STAFF REQUIRE MORE TRAINING AND BETTER COMMUNICATION The purser (hgm) neads to check the accuracy of information sent out in a letter before it is sent. THE RELIGIOUS SERVICE The service on christmas eve was advertised as an “anglican” service. Before the service started, while we were waiting for the pianist, the “reverend” addressed those attending. I may have misunderstood what he was saying but: he announced that he and his wife had set up a “mission” to minister to passengers at sea. I found this a little disconcerting. The prospect that an ordained priest should go around personally benefitting from providing the holy sacrament to passengers on cruise ships i found rather repugnant. Which church did he belong to? does he have a bishop who has sanctioned this activity? Where i come from, northern ireland, in the past we have had too many people set themselves up as “men of god’ in their own church. I did not take the sacrament in the end although i did attend the service. Primary points for attention are: Provide more information on who and what the priest providing communion is. THE PROVISION OF INTERNET SERVICES When i wanted to write my letter of complaint on the ship i enquired if there were computers on which i could write a letter and print it. I eventually discovered i could write an email and send it to the bureau. However, to do this i would have to be “logged on” for the time it took to compose it. This would have been wasting my very expensive internet minutes. I am partially dyslexic and have problems with handwriting. The hand written letter i did eventually did compose took me some considerable time and was very rough and probably difficult to read. I found this whole situation quite embarrassing and frustrating. Primary points for attention are: Make word processing facilities available to passenger without having to “log on” to the internet. I have always enjoyed my cunard cruises. I think the waiters, room stewards and public room waiters all work incredibly hard. I even, as a regular traveler, consider some of them as friends. I look forward to seeing them each cruise. However, most of my issues were rooted in the management and policies in force on the ship. Most are the responsibility of “head office” management. I put all the above issues in a letter to cunard. After some considerable time i received a response. Many of the issues were totally ignored and the one over the unsuitability and pricing of my cabin was hardly addressed at all. Hence i am writing this review as others deserve to know cunard's contempt for passengers genuine problems. Read Less
7 Helpful Votes
Sail Date: December 2017
Let's see if I can make a sensible balanced up-date ? 1. Cruise Overall the cruise was very good. I loved sleeping on the sea days with my balcony door open. Looking at miles of empty sea and seeing the broken waves slide past ... Read More
Let's see if I can make a sensible balanced up-date ? 1. Cruise Overall the cruise was very good. I loved sleeping on the sea days with my balcony door open. Looking at miles of empty sea and seeing the broken waves slide past was exciting. 2. Stateroom My stateroom was excellent. Small bottle of 'shampoo' with an ice filled ice bucket was a nice touch on arrival. The facilities in the room were great. The telephone system was dreadful. I was called a couple of times and could only hear a muffled voice a long way away. 3. Bed The bed was huge but, I struggled to get the pillows right and had cramped neck muscles every morning. 4. Air Conditioner/Heater This unit was over the bed so as you experimented with the right setting you either were blown with cold or hot air, very uncomfortable. 5. Food The overall standard of the food was excellent. The Britannia restaurant every evening kept up a very high standard. If anyone on our table was not happy with any dish, alternatives were quickly arranged. The Lido buffet restaurant (breakfast and lunch) was also very good. 6. Service Overall the service on board was excellent 6.1 Stateroom My stateroom steward Ramon, was friendly and always seemed to be on duty. My stateroom was always immaculate. Even my PJs folded. 6.2 Britannia Rest. The team of two Romeo Busaco and Danijela Stamenkovic were totally professional, friendly and very helpful. An American women on our table could be very trying. The head waiter had to come and listen to her moan on several nights. On one occasion the Chef came and listened to her tell him how to cook ! 6.3 Bar Carinthia This was my regular bar before dinner every evening. It was where there I made friends with two couples. We then generally met each evening. The lady who then permanently served me knew after the first evening not only that I drank G&T but my favourite gin, Tanquery. She was extremely professional. proficient, friendly and helpful - Katarzyna Samczuk. 6.4 Entertainment Entertainment was OK. Not easy I guess to please everyone. The main dance floor had ballroom and Latin every evening. But ballroom is not my strongpoint. I did dance quite often with an Danish women from America who could dance some Boogie with me. For me the party band - Synergy - were brilliant, wild party on News Year eve in the main foyer. Every sea day Dan and Alyona, a professional dance pair from the Ukraine, gave an hours dance class. I went to each one. After the first lesson I chatted to them and asked about Boogie Woogie. Neither of them knew Boogie. When I showed her my basic steps she said it was similar to ballroom jive (it is). She then promised to dance with me to Synergy that evening. When and wherever Synergy played they would stand around in the middle of the dance floor. Obviously willing to dance but no one had the courage to ask one of them to dance. Well I was on a promise and Alyona and I strutted our stuff the first of many times whenever Synergy played. She was as a professional, brilliant and we wowed the onlookers. After that quite a few women approached me and said 'I watched you dance, you are really good' 7. Drinks The drinks were often outrageously expensive. I bought mineral water for my stateroom, reasonabley priced. I didn't need a 'soft drink' package. The wine packages were outrageously expensive. I never drank during the day. In the evening before dinner in the Carinthia Bar I would have two G&T's. At dinner I would order a bottle of wine which I could stretch to two nights. Cheap Italian wine ended up at USD 40 a bottle. My drinks bill was ca. USD 900 with moderate drinking. No cocktails no cognac etc. 8. WIFI Bloody joke, if you wanted WIFI you had three expensive options x hours, x hours etc. One of the tour buses in the Canaries even had free WiFi. As soon as you left the ship my Telekom local partner kicked in and I got all my mail. Every bar or cafe you walked past kicked my WiFi into action. 9. Excursions As I had never been to any of the destinations, apart from a quick trip to Lisbon, I had excursions booked everywhere, again not cheap. The quality of the excursions was very good all the guides were very knowledgeable. I now have a good idea of which of the Canary Islands I would go back to. Very reasonably priced packages always available from Germany. I felt much much younger than most of the other pax. It was like being in an old peoples home. I have never seen so may geriatrics wobbling around. Walking sticks, crutches. Zimmer frames, electric scooters galore. My hip surgeon would have been in heaven and salivating with scalpels in both hands. 10. Captains cocktail party, well I was never inviteed is this an honour only for frequnt cuisers ? Many evenings I sat at the Bar Carinthia and watched hords off to Captains cocktail parties: I must admit I felt very left out ! 11. Overall I feel the total cruise was too expensive. My final bill leaves little from EUR 10,000 !! Read Less
6 Helpful Votes
Sail Date: December 2017
Whether it’s far into the most remote and hostile reaches of the Atacama desert, deep in the abyss of the Marianas trench or in the bowels of a seething volcano there will be no place on the planet where some inconsiderate ... Read More
Whether it’s far into the most remote and hostile reaches of the Atacama desert, deep in the abyss of the Marianas trench or in the bowels of a seething volcano there will be no place on the planet where some inconsiderate knuckle-dragging cave dweller has not foisted his screaming, bawling brat toddler on the sensibilities of peace-loving holiday makers. Thus it was both in the Britannia and the Lido buffet restaurants of Cunard’s magnificent Queen Victoria. In general, Cunard’s customer base would be well-off retirees with a smattering of younger inquisitive explorers who feel the need to be acquainted with the reputed delights of the cruise scene. Cunard promotes the excitement of travel in various grades of luxury with the added novelty of dropping in for a day or two at resort ports around the world so that tastes of exotica can be sampled with the reassurance of coming back to the mother ship at the end of the day. There are distinct attractions in this leisure market but some disappointments for the unaware. Cabin is a long bygone term and modern guests enjoy “Staterooms”. The degree of stateliness is directly proportionate to the price paid and this might vary from a few hundreds to tens of thousands of pounds for the same cruise which might be from 3 to 100 or more nights. Dining options and degrees of restaurant sumptuousness vary with the stateroom grade, though the menu will be impressive throughout. Standards of dress at the twilight of the day are expected to conform to smart semi formal or full evening dress depending on ship’ schedules. Food is of consistently high quality, free and abundant for better than 22 hours a day but alcohol is an extra at breath-taking, some say obscene, prices and in US dollars. Various supplements, additions and extras will rack up a hefty load on the unprepared wallet accompanied by a 15% surcharge on shown prices. Liberal use of Wi-Fi might set you back hundreds of dollars. Cash on board is considered somewhat vulgar and cruisers are issued with an identification card which is used for ingress/exit for the ship, stateroom doors and payment. At port visits, shuttle busses are arranged to ferry the troops to town centres or on numerous ship’s excursions arranged by a dedicated team but the cost of the any trip will considerably exceed the same expedition if arranged in port at the roadside or via local taxi. Entertainments aboard ship will satisfy practically every whim with dancing, theatre entertainments, recitals, concerts, lectures from celebrities, art exhibitions, film shows, card games and instruction in subjects as diverse as computer use and painting classes. Cunard identify very strongly with the romance of ocean travel from the golden era of the 20th century and this is reflected all over the ship with prominent images of famous liners of the past and photos of film stars, celebrities and luminaries sporting camelhair coats, wide flared trousers, pearls and silk scarves. Many of the traditions and customs from the past including deck quoits and the cigar room remain along with clumsy 1900 era slatted wooden deckchairs on the outer decks which are cripplingly uncomfortable. Titanic passengers must have been delighted to get off. Whilst lifeboat drill is no longer practised, passengers will get a stern telling off if they fail to attend the safety lecture which includes instructions and practice on the donning of lifejackets. Stateroom televisions show the ship’s progress in the manner of an airliner screen, a bow camera, updates from the entertainment director, lectures you may have missed, dress code for the evening and a selection of films and News broadcasts in various languages with repeats of popular UK TV shows. Sundecks are screened from the wind and surround at least 3 swimming pools with towels to hand for those intrepid enough to be thrown up and down the pool in rough weather. The ship’s furnishings and décor outdo the extravagance of the finest hotel and stateroom refinements and comfort are particularly impressive with the caveat that bathrooms might be bijou. As with all ocean travel Queen Victoria is not immune to vagaries of weather and rough seas can bring on the misery of seasickness. Modern developments in ship design include stabilisers under the waterline which reduce the amount of roll and larger ships such as Victoria suffer less from the pitching motion you might have experienced on cross channel ferries. Daily, the captain announces progress and expectations of weather conditions with times of arrival. If you consider yourself tolerant of motion sickness, happy with confinement in a big village for a few days and fancy brief samples of holiday destinations which would otherwise takes years to achieve, then the ocean wave may be the life for you. Read Less
9 Helpful Votes
Sail Date: December 2017
This was our first time on Queen Victoria although we have been on Queen Elizabeth many times so finding our way around the ship was easy as they are almost identical. There appeared to be congestion at the docks as we had to wait in a ... Read More
This was our first time on Queen Victoria although we have been on Queen Elizabeth many times so finding our way around the ship was easy as they are almost identical. There appeared to be congestion at the docks as we had to wait in a queue in the car park for about 20 minutes before being directed to the terminal for unloading the car. We had booked the car in with CPS who whisked the car away and we were on board within 30 mins. The cabin was as expected. We had booked the Princess Grill and our table was near to the entrance as requested. Service throughout the ship was very good, particularly so in the restaurant where nothing was a problem. I have a special diet and ordering off menu was never problem. For the first couple of days service was slow but then it settled down. My only complaint is that the food was never hot. Entertainment was varied - Walk like a Man were excellent, guest lectures were good, production shows not to our liking. Bearing in mind the average age group why the don’t include music by Cole Porter, Irvin Berlin, Richard Rogers etc is a mystery to me. There have been some cut backs - no olives with drinks in the Grills lounge and where petit fours used to be served on a little stand now you get about four on a plate. They’re chipping away at little things all of the time. Overall a very enjoyable cruise and look forward to another. Read Less
10 Helpful Votes
Sail Date: December 2017
Lured by an offer of free drinks for the Grills, we thought we would try this Christmas cruise. We have been with Cunard many times, but never over Christmas. The Christmas aspects were great: elegant decorations, carol services, good ... Read More
Lured by an offer of free drinks for the Grills, we thought we would try this Christmas cruise. We have been with Cunard many times, but never over Christmas. The Christmas aspects were great: elegant decorations, carol services, good food, and Santa's visit via the funnel for some very excited children and almost equally excited adults. We were lucky with the weather in the islands, which was bright, sunny, and fairly warm, though we then had to make a dash to a very wet La Coruña to avoid a bad storm. The manner in which Commodore Rynd kept us informed of what was going on was exemplary. Other than the Christmas aspects, we enjoyed all the things we have come to expect on a Cunard cruise. The food in the Grills was very nice, and the service excellent. There was a wide choice of dishes, and we were regularly asked if there was anything else we wanted. The highlight was the wonderfully deliciously unctuous roast goose on Christmas Eve. We were on a table for two, between two others, and were lucky that their occupants were delightful, lively, interesting, and fun. We used our World Club voucher for an Indian meal in Coriander, which was very enjoyable change. Tea, served in the Princess Grill Restaurant, was fine. It felt less cosy than it used to be in the Lounge, but now there is plenty of space for everyone. The cakes, scones, and sandwiches were very good. The Q4 cabin was sparkling and spacious, as one would expect, and serviced very efficiently by the Butler and his assistant. I found the bed was very comfortable, and was surprised that my request to shoreside that it be made up with blankets had actually got through to the ship. Apart from the first day and the last two, I was able to spend some time on the balcony. Embarkation was as efficient as usual, although a lot of people turned up together for parking, but we were soon processed. We did not do any excursions, but simply wandered round the ports, which worked fine, except in Lanzarote, where an excursion would have been worthwhile, as Arriceife was rather dull. Disembarkation was delayed by a potentially serious incident, when an unexpected gust of wind separated the airbridge from the ship. Again the Commodore kept us very well informed. Throughout the ship, the atmosphere was great, and the crew endlessly friendly and courteous. Sometimes I wonder how they manage it. The ship itself never seemed crowded, but has a pervasive elegance and calm. Overall, it was a very enjoyable experience, and certainly one I would recommend, if you want to try Christmas away. Read Less
5 Helpful Votes
Sail Date: December 2017
My partner had done the QM2 Transatlantic but I had never cruised before so it was all new to me and I wasn't entirely sure what to expect. We had a wonderful time on the Queen Victoria over Christmas last year, i'd thoroughly ... Read More
My partner had done the QM2 Transatlantic but I had never cruised before so it was all new to me and I wasn't entirely sure what to expect. We had a wonderful time on the Queen Victoria over Christmas last year, i'd thoroughly recommend it for anyone looking to get away over the festive period. We chose a deluxe inside on deck 1 and were very pleased with our cabin. There was plenty of hanging space, the bed was very comfy and our room attendant (I can't remember his name) was very good, our room seemed to always have been done whilst we were at breakfast. I thought not having a window would bother me, but as we spent very little time in our cabin I honestly didn't notice it. The food in Britannia was delicious; we ate in there every evening and a couple of lunch times (we found the lunches better than the dinners on some days). We also enjoyed breakfast in there each morning as buffets aren't really our thing. My partner and I are both in our 20's and were at the younger end of the scale on the ship, but this didn't bother us. There was plenty to keep us occupied and we made some great friends whilst on board. The ship was done up beautifully for Christmas, and we all received a lovely Cunard Wedgewood plate on Christmas morning, which was a nice gesture. The officers did a Carol Concert one evening which was enjoyable and there were other festive things one could get involved. My only slight negative from the whole cruise was the prices in the bar (as pointed out by many other people), meaning we didn't drink as much as we usually do when we holiday in other places. If they lowered the prices just slightly, I think the bars would be much busier in the evenings. We purchased a FCD whilst on board and have already booked again for October. This time we're going to try an Ocean View and see which we prefer moving forward. Read Less
7 Helpful Votes
Sail Date: December 2017
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere ... Read More
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere near as good as that previously experienced, particularly the Theatre shows. The first nights show was particularly poor-no headline act, and the Royal Cunard singers and dancers were on for three nights out of the first five. Also, there seemed to be a shortage of musicians at first, for example, Synergy; who we really rated, missed performances on the first two days. We were informed that this was due to group members being deployed elsewhere on the ship. This also happened in the Golden Lion, where the regular entertainer missed performances to play with the Queens Room Orchestra. Service generally was not as good as previously experienced, both in the Britannia Restaurant and in the entertainment venues such as the Golden Lion and the Yacht Club. We went to the bar and ordered drinks on several occasions due to the absence of waiters. We cruised with P&O for the first time in early November and felt the the Entertainment Programme was better, whilst the service and food matched that of Cunard in every respect. This review probably sounds very negative, and we enjoyed many aspects of the cruise. However, it just did not meet the standards we have come to expect from Cunard. Read Less
3 Helpful Votes
Sail Date: December 2017
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team ... Read More
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team onboard and lovely passengers made the experience even more charming. The Internal Decor is the style to suite Cunard, and the Brand. The dining experience excellent and the lido had good choices.....they do not push you towards the other dining ( extra cost ) restaurants......P O food in the dining rooms and buffet has dropped in quality and this was mentioned by other passengers when comparing with Cunard. So we have book Queen Victoria for next December 13 ......due to being so delighted with this cruise.......well done to all the staff and the team at Cunard. They are building a new ship and have promised.....not to let their brand slip and keep the the standards.... Read Less
11 Helpful Votes
Sail Date: October 2017
We chose Cunard - curious to sample the luxury service they claim to offer. The ship was indeed beautiful, clean and elegant. I was delighted with the stateroom - although anyone over a size 14 will have trouble fitting into their ... Read More
We chose Cunard - curious to sample the luxury service they claim to offer. The ship was indeed beautiful, clean and elegant. I was delighted with the stateroom - although anyone over a size 14 will have trouble fitting into their shower cubicle (and this applies to the higher costing staterooms as well) Plenty of storage space and the balcony was a little deeper than those on other cruise ships (this had been shaved off the length of the cabin - but worked ok) Usual naff hairdryer - but not worth bringing my own as the reduced power on ship makes it no better than the one provided. Nice toiletry bottles - no shower cap (although travelling friends had one in theirs) and I didnt have to ask for cotton balls and buds - these were there and waiting (you have to ask for them on Celebrity now) Pillows were so soft (I think they were filled with dandilion heads) they collapsed to nothing, so you had to fold them in half to get any support. Bedding good quality. However - for us the biggest disappointment was the staff behave as if you are invisible! Clearly they aim to have unobtrusive service - but this is to the point that no one gives the slightest interest as to whether you have had a good time ashore etc, They will reply if you greet them first - otherwise pretend you dont exist. (this is from officers down the line) and the impression is that they have been instructed not to engage in conversation with the guests. Our cabin steward joined the ship the same day we did. He was charming, efficient and smiling. (on the first day that was: although he remained highly efficient for the whole cruise - he looked exhausted after the first few days poor soul) Main dining room was a huge disappointment. Average to fair meals, served as if there was some race on! While eating desert - you had coffee cups slid under your arm while someone else was asking if you wanted petit fours as you tried to eat pud!!! This was every night. Every night I told our waiter - no thank you - I am allergic to pepper - every night he offered it again - he did remember I just wanted hot water and lemon after dinner though. Our waiters were nice enough chaps - just intent on getting us out asap. (had to smile when they gave us signed menus with the words 'exellent' written on them Clearly pleading for us to give them the high rating on survey forms. If you left your meal - other cruise lines always ask if there was a problem, or would you like something else - dont expect them to do that on Cunard. We became so tired of this that we began to eat in the Lido self serve buffet - where the food was so much better. Great choice, hot and better than the restuarant. They set the tables and you could have a relaxed meal and enjoy conversation with company without constact jostling and interuptions. The ship was packed with over 70s in wheel chairs and on sticks (75% were over 75 according to ships doctor and on previous cruise average age 85) also quite a few very young babies (who behave beautifully!). Not many young people and middle aged short in supply as well. Strict adherance to dress code after 6pm - companions had to make an emergency dash to the shop at 6.15 and passengers glared down their noses at them for not wearing evening dress - Drinks in bars were extortionate - we expect to pay premium prices - but doubles were being served without being asked for and they always serve the highest priced options if they could get away with it. Loved the formal nights - just a pity they decided to change all the days they had previously published and failed to tell us which themed night was which - plus we had two in close succession including one on a port day - never thad that before and hope not to again: far too rushed Entertainment was average. A new dance troupe had joined ship same time we boarded, and actually were very good (surprised me). There was an awful Irish comedian - whose material was about himself having survived a stroke and wanting us to applaud him for this alone, as his material was dire. Many passengers were upset by the content - having suffered strokes themselves and not wanting it used like this when they were getting on with it and not wanting to be reminded of the issues they face daily). So although I came back relaxed - I did not feel like I had had a fun holiday (unlike when we cruise with Celebrity) and we were more than ready to get off the ship and get home again. Glad I had the opportunity to try them but Cunard are clearly not for us - brace yourself Celbrity we are on our way back (you at least pretend to be pleased to see us !) Read Less
5 Helpful Votes
Sail Date: October 2017
We chose a Q6 suite 5196 at aft of ship to celebrate our 35th wedding anniversary. Beautiful suite and balcony with excellent service from butler and assistant butler but perhaps wouldnt suit everybody if you suffer as we endured a lot of ... Read More
We chose a Q6 suite 5196 at aft of ship to celebrate our 35th wedding anniversary. Beautiful suite and balcony with excellent service from butler and assistant butler but perhaps wouldnt suit everybody if you suffer as we endured a lot of movement across the BoB on our return. Food and choice of menu was excellent in Queens Grill with excellent service. Style and layout of QE is virtually the same as QV and even though due a refit in 2018 didnt look tired except for some carpet in passenger stateroom areas. Carpets in lifts were replaced during the cruise and coffee machines fitted in all suites during cruise and tea/coffee making facilities already fitted. In general very good cruise throughout but entertainment was mixed, I suppose could be down to personal taste, but thought the Cunard dancers and singers who were on their first cruise very poor. Marked low marks for embarkation due to the fact of a late change of terminal, due to ship breaking down blocking Ocean Terminal, to City Terminal causing huge problems as not set out for CPS valet which was very poor and disorganised embarkation. Ship was also late due to medical emergency on way back to Southampton causing diversion to Vigo. Read Less
2 Helpful Votes
Sail Date: October 2017
We originally booked this cruise to celebrate my retirement (however I decided to stay on for another 6 months ) so we then decided to upgrade from an inside to queens grill This was our first cruise with cunard, We have cruised ... Read More
We originally booked this cruise to celebrate my retirement (however I decided to stay on for another 6 months ) so we then decided to upgrade from an inside to queens grill This was our first cruise with cunard, We have cruised several times with Celebrity and princess We stayed in a B and B (primrose cottage ) the night before, booked again for next cruise We parked our car at cruise park about 5 mins from terminal private taxi to and from the port We arrived at the terminal nice and early 9.30 in the am ( it’s my DH ) The start of the cruise was a bit disorganised due to the late arrival of QE and a broken down cargo ship, however nothing put us off, so we sat and waited, not much to do apart from people watch and get my 12500 steps in Well before we new it we were boarding 12,15 I have to say the boarding was a bit flat, as we steeped into the atrium ie no atmosphere just a few nods from the crew members We were advised that our cabin, stateroom which ever you prefer would not be available until 1pm So off we went doing a lot oh wow look at that over and over, took several photos and then what to do now, although I had read reviews, on cc joined face book cunard groups I hadn’t picked up that queens grill restaurant was open, so we went to the lido and enjoyed a light lunch Then off to find our cabin we knew it was on the back of the ship deck 4 ( after years of cruising I still have no concept of port and starboard - which I feel I should know as I was in the brownies - those of you that were in the brownies will hopefully know what I am referring too Cabin located again we were impressed cabin a lot bigger than we have ever had, more pictures taken as once the luggage arrived it wouldn’t look the same ,!!! Luggage, well 6pm arrived the butler had popped in several times to say hello and he said he would go locate our luggage - I thought I was going to be confined to barracks as the 6pm cut off time for jeans had passed - that was the info I had read up on Anyway all 6 cases arrived probably 2 of those cases were full of just in case clothes and shoes Suited and booted Off we go to dinner, we had requested a table for 8, we were the first to arrive, so I was able to choose my seat - we always use the stairs ( an attempt to keep the lbs off) getting from 4 to 11 in heels was no mean feet I needed oxygen - we did get a few looks Read Less
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