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6 Helpful Votes
Sail Date: December 2018
Overall, it is difficult to imagine anyone who is executing the overall shipboard experience better than Cunard and their flagship Queen Mary 2. From the big pieces, ship design and maintenance, to the fine details, cool towels and ice ... Read More
Overall, it is difficult to imagine anyone who is executing the overall shipboard experience better than Cunard and their flagship Queen Mary 2. From the big pieces, ship design and maintenance, to the fine details, cool towels and ice water waiting for guests returning from ashore, everything was executed brilliantly. We were on the Christmas holiday sailing roundtrip from New York in a sheltered balcony stateroom and we took our meals in the Britannia Dining Room at the late sitting. Some areas that may be most interesting for those considering a voyage. EMBARKATION Absolutely seamless. We arrived via car service at the pier and were through check-in, had our photo snapped, dropped off our hand luggage in the room and were eating in the Kings Court in less than 30 minutes. Our luggage was delivered before 4PM. STATEROOM Our sheltered balcony was well-appointed, with more than adequate storage. The room was spotlessly clean and in overall excellent condition. There were two minor issues, we had some very warm but not hot water for about 24 hours, but the problem was documented and corrective action taken and our room was able to be cooled just adequately, but didn't really offer the ability to make it delightfully cool. FOOD Food in the Britannia Dining room was outstanding. The menu had a very broad and deep offering with diverse flavors always on display. Portions were perfectly sized for a multi-course meal and the service was attentive and professional. One of Cunard's signature benefits is lunch served daily in the dining room, even on port days, which we found very pleasant. The Kings Court was recently refreshed and the new layout is far superior to the previous version. While the overall selection may be slightly smaller than what is available on other ships, the quality of the individual dishes is outstanding and there certainly are dishes to suit a wide variety of tastes. We only had breakfast from room service, but the food arrived fresh and the order was correctly filled. It is a luxurious option to have a hot meal delivered in the morning. ENTERTAINMENT Cunard is unparalleled in their breadth of onboard entertainment. The guest lecturers were world class, the evening entertainers very good to exceptional and the days offered so many options that it would be all but impossible to take it all in. SHIP Queen Mary 2 remains unique among ships offering cruises. She feels more like a grand stately hotel than anything, but maintains a great maritime heritage. Despite the large number of passengers, the ship never felt crowded. Overall cleanliness and condition were absolutely marvelous. The crew's care and attention to detail was evident everywhere. ITINERARY While it was not the critical factor in our choosing this journey, the round trip out of New York and stops in Barbados, St. Lucia, St. Thomas, St. Kitts, St. Maarten make for a great variety of experiences and of course it all begins and ends in one of the world's greatest cities. SUMMARY Cruising with Cunard is different than anywhere else. There is a formality and refinement that just isn't prominent elsewhere. This leads to a great environment that isn't stuffy or boring, but refined and thoroughly enjoyable. Between the magnificent ship, the fabulous food, the superior service and the warm waters of the Caribbean in December, this was a marvelous journey. Read Less
8 Helpful Votes
Sail Date: December 2018
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was ... Read More
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was very nice and the Cabin boy I had was wonderful. He made sure everything was well stocked. The Britannia Restaurant is very nice and my dinner companiens are wonderful and glad they sat with me at the table. I each gave them a box of Fudge to say Thank You. However QM2 knew I was a vegan and they did not bother to get products for me. The Chef did not even know what yams are.! Makes you wonder.? Staff in the Britannia very stuffy as they did not want to smile most of the time. The Entertainment was fantastic and the Dancers amazing. Went to afternoon Tea and they served products with Nuts in and had an allergic reaction and medical and staff did not care and took me 2 days to recover. One day I asked for toast and on the side I had mold on. Service from the staff very Rude and talked about guests behind your back in own language that I can understand. No Ports of shore as went right to Southampton from Brooklyn, NY As for Disembarkation was the same problem as staff did not care if you have a Disability. After I got off my bags went on the floor and yes I cried. The security in Southampton are wonderful and they helped me since QM2 staff could not care. In my opinion I would never go back on the QM2 due to the problems and staff. Read Less
3 Helpful Votes
Sail Date: December 2018
I was on this cruise to celebrate my birthday. The ship was nicely decorated for the Holidays with even a small Christmas tree in our suite. We got lots of chocolate in the suite, at tea, and in the Princess Grill. Only 4 other ... Read More
I was on this cruise to celebrate my birthday. The ship was nicely decorated for the Holidays with even a small Christmas tree in our suite. We got lots of chocolate in the suite, at tea, and in the Princess Grill. Only 4 other people showed up for the Cruise Critic gathering on the first sea day. This lack of interest has happened on the past few cruises, no matter what line. They were setting up for a wedding where we met so I felt like I was in the way. One of the ladies told us about the books written by the bar waiter, so I bought them and look forward to reading them. He graciously signed them for me. We didn't stay up for NYE, so were interested in what was reported in a blog by one of the other passengers. We were in the Princess Grill which was wonderful. I booked the Veranda Steakhouse for my birthday, the last evening. Should have stayed in the Princess Grill, it is much nicer, less hectic and has better food, although we did have a couple of kids in PG who let loose once in awhile. Did not expect that. Cunard overbooked the PG and offered us and some others a free cruise if we would downgrade. We refused the offer. We had sailed on the QM2 once before in the sheltered balcony they offered us which was okay, but I wanted to see how the PG was in comparison with when we were upgraded to PG on the QE2. I am glad that we did it, but don't think we will do it again. Been there, done that. We had been to all of the ports before, so didn't take any excursions even though we had quite a bit of on board credit. Our port schedule was changed when it was too rough to go to Antigua and St. Kitts replaced it. This was on Boxing Day which is the start of their Carnival celebration. Stores were closed except the port shops and there was a big parade and crowds of people. We had to tender there and in St. Lucia. The weather was pretty good except for rain off and on in St. Maarten. The ship is very nice but sometimes difficult to navigate. The Queen's Room was very crowded at times. The entertainment was great but we had to get there early to get a decent seat. This happens on other ships though. Having some free internet time was nice but it was so slow that I couldn't do much. Missed seeing the American football games, particularly the Rose Bowl, only British soccer was shown. The water in the outdoor pool was cool even in the Caribbean, so I went to the hot tub on the Grill deck. They even served tea and scones up there which was very nice. I was surprised that even though the children seemed to have their own pool, they were still in the pool that said it was only for age 18 and over. The warmer indoor pool was full of kids, so I only went there once. We received two lovely cups and saucers with the Cunard ship logos on them, wondered if everyone else had. We had discarded some of the luggage tags that we put on prior to boarding and then found out we were supposed to use them again for disembarkation. Have never done this before on any of our cruises. I still had one on my larger bag, but it was placed in the wrong area in NY, as was my other bag with a new, handwritten tag they gave me. It took me awhile to find my bags and the people there didn't seem to know what was going on. Not sure if we will ever go on a World Cruise, but if we do, it will not be on this line. I am getting used to the other lines which don't make me dress up. We did like formals in our younger days. My number of cruises is about to pass my age, so I guess that's why my tastes are not what they used to be. Read Less
3 Helpful Votes
Sail Date: December 2018
From the first of our 6 cruises with Cunard we have respected the dress,hand gel,guest conduct expected by Cunard that results in many guests returning,however!!! We wish to offer the following observations whilst on board for 26 nights ... Read More
From the first of our 6 cruises with Cunard we have respected the dress,hand gel,guest conduct expected by Cunard that results in many guests returning,however!!! We wish to offer the following observations whilst on board for 26 nights recently over Christmas and new year. 1. Some Guests refusing to use the hand gel on entrances to food areas giving the following excuses. I washed my hands earlier in the cabin I take vit C tablets each day It makes my hands sticky It has an affect on my skin I washed my hands earlier in the toilet All these excuses even though they all used hand rails,buttons in lifts and handles on doors on the route to the food halls and restaurants. When the staff are asked why they did not insist the guests to use the gel,the staff said they were accused of harassment and did not get backing from their supervisors. 2. Guests using the beautiful coffee tables in lounges as foot rests with and without shoes. Again when staff asked guests not to do this they refused,claiming they paid the bill not the staff. 3.Guest wearing baseball caps,sporty tee shirts,torn jeans some looking like they have just come off a building site,around the ship and in the restaurants on formal nights sitting amongst smartly dress guests who had followed the issued instruction on dress code. Again when staff tried to insist on the code they were accused of harassment not getting support from their supervisors. 4. A guest walking around the ship and through the kings hall carrying a dog. Nobody stopped and challenge this action 5. Male and female guests in the kings hall wearing only swim wear and bath robes Again when staff tried to challenged this they were accused of harassment. No support given by supervisors. 6. Guests laying full length along the beautiful settles in the lounges with and with shoes on. Again when challenged by the staff the offenders claimed harassment ,without support from supervisors. 7. More and more guests failing to attend the compulsory safety drill claiming they did not care and having to do it the next day in the lounge disturbing other guests comfort. When questioned about the guests conduct,the officer just shrugged his shoulders. All in all this made the cruise quite disappointing and we will question wether we would want to go on Cunard in the future. What was great was the captain and staff,so friendly and polite,the serving waiters,excellent as always. Cunard please take note!! Many of these offending guests were not British, give it some thought. Read Less
2 Helpful Votes
Sail Date: December 2018
As a critic, it becomes a nightmare to fulfil your dreams, as you are always on duty you never switch of. I choose Queen Mary2 because I still believe she is the most elegant ocean liner that’s sails, awaiting the new queen, many ... Read More
As a critic, it becomes a nightmare to fulfil your dreams, as you are always on duty you never switch of. I choose Queen Mary2 because I still believe she is the most elegant ocean liner that’s sails, awaiting the new queen, many whispers on what she will be called “Queen Anne” is my answer now to wait and see, the cruise set sail and began its magnificent voyage to New York seven sea days. I was disappointed to find the ginger bread village had been cut only a quarter of the village displayed and they didn’t bring it out until we continued onto the Caribbean. The Cunard guest choir was outstanding. The staff always serving at such high standards. The North Pole making connection to say Father Christmas arriving the children amazed .. perfect xmas voyage - finally I could switch off.. place my sun hat upon my head and relax as we headed towards the Caribbean feeling the warmth as my body began to tan. New Year’s Eve the 8 o’clock party to bring in the new year in the golden lion was absolutely one of the best parties I have been too for bringing everyone together. The veranda head waiter and his staff for me shone more than any one with exception to Clyde and Romas in the golden lion. The Britannia restaurant food was of a good standard Christmas Day was exceptional. The spa for once on a cruise ship had a hairdresser that actually could do your hair. Maya. The events planner deepsha was professional in organising my event to perfection. The itinerary packed with things to do what ever your day you desired to fill with. The water colour class was a great class as 35 dollars also the floristry class with mikey and jay lo absolutely outstanding 50 dollars for a two day course. You practiced with beautiful flowers and Cunard never cheated you to gain money , they gave an exceptional class to ensure you had a five star experience. I took myself off to the 9.am fencing club now able to use a sword beware this critic can now defend herself. Midge Ure was performing and also gave lectures this was received well with passengers, whilst I carried in the moves with his daughter Molly in the fabulous G32. Until Dawn broke. The queen Mary2 suffered a complete power failure through out the ship on New Year’s Eve late in the evening. Darkness hitting the ship no power for around 25 minutes. The ship drifting as the chief engineer and his colleagues desperately trying to find a solution, alongside the captain who took almost 10 mins to make his announcement try to get to grips with what was happening to the ship before trying to let passengers know the details, some passengers complained this was too long but for the captain safety being his first priority. Three times they tried and Queen was back under command. A ship where no panic hit due to the training given to ensure passengers were safe and not frightened at this time. Another negative the social hostess was the worst I have ever come across, dosnt interact with passengers is very off putting Thai I was shocked to see, but I didn’t downgrade a star because I know Cunard will deal with it . So yes Queen Mary2 as you as sail keep on making dreams a reality. Yes she is a little more pricey but if you pay peanuts you get monkeys. Cunard provide excellence I await to sail again Lady Kendal Jaggar Read Less
14 Helpful Votes
Sail Date: November 2018
Just a little history ,this was our 41st Cruise and our 3 rd on The QM2 , we've cruised all the major Cruise lines ,from inside cabins to Owners suites ,So we pretty much know what to expect . We choose this cruise because it seemed ... Read More
Just a little history ,this was our 41st Cruise and our 3 rd on The QM2 , we've cruised all the major Cruise lines ,from inside cabins to Owners suites ,So we pretty much know what to expect . We choose this cruise because it seemed like a good value and according to all the printed material we viewed online ,they were staying to 10 PM on 2 of our favorite Islands , St Maarten and Barbados . [ see attached pics] At the time In May when we decided to book on Cunard we already had a Cruise booked at the same time [RCCL Anthem] so we had to pay 200.00 to re-book the RCCL cruise to a later date and booked on the QM2 . All went fairly smooth as we live on long Island ,and had car service to the Pier . Embarkation was a little slow ,But we were on the ship within one hour . The ship itself is a very elegant, But showing wear in both the staterooms and common area's ,Like in many places there are "soft spots " in the floor ,where you step down and get the feeling that the Carpet is all thats supporting you ,some were actually marked with cones . The Good Here's some of the good, Nice Gym ,no problem with crowding ,excellent Library , The Kings Court was OK for breakfast ,good omelets, breads etc. Stateroom was adequate ,by no means spacious ,with enough storage for a 13 day cruise . My wife seemed to enjoy the Puzzles that were available on deck 2 forward ,she and a group of people she met onboard spent hours on these 1000 piece puzzles, [ I have no interest in this] My sea days started with a visit to the gym , which was never really crowded, I guess because a good portion of the passengers were in there 70 and 80s , then head up to the Buffet for breakfast , Had my omelet chef trained how I like my omelet by the second day , He was good as I'm picky about any oil in my omelet, I spent at lease 2 hours a day in the casino at the black jack table ,the first night one of my table mates hit it big ,had 5.00 chip on the Lucky Ladies , he was dealt 2 queen of hearts and the dealer had black-jack payoff ,I believe he walked away with 6,250.00 nice on a 5.00 bet , first time I ever saw that in my 10 years of playing blackjack The Bad After a few visits to, the Kings Court for lunch which was always crowded, the lunch selection were only OK limited sandwiches, Sushi was available on certain days and was fresh . Tried dinner [to avoid formal nights] a couple of times and it was not good , seems like they put the better quality cuts out first , but if you show up at 7.30-8.00 it's gone and what was left was either over cooked or Luke warm at best , I decided to rename the Kings Court the Canine Court ,as most of the food I tried was only suitable for a Canine , Instead of thinking what can I choose today ,it turned into what can I possibly stand to try today , most choices were either cold or overcooked . We expected the Britannia Restaurant to be much better ,but we soon found out that it's not much better than the Buffet, although the service was good the waiters tried there best to satisfy us ,but you can't blame the waiter if the steak is tough or the fist is cooked to death , . . Our last QM2 cruise was in 2010 and it was excellent ,overall both service and food has declined considerably since 2010 Our room Horrible pillows , use a Duvet instead of a top sheet , How to cook in the Caribbean, this might be OK for an Alaska Cruise ,but not for the Caribbean .Even with the room temp all the way cold its still way to hot . No interactive TV system ,But did have a nice flat screen TV Overall it appears Cunard is trying to Cut Costs and relying on its past reputation ,to target 1st time cruisers ,that don't have any history to compare more modern newer ships . The Deceptive On about the 3rd sea day we went to the Pursers office to check times in Port as they claimed to have changed the Itinerary , This is when we found out that they were not staying to 10.00 pm in either St Maarten or Barbados , we were told that they never stay past 5.30 and that our travel agent had printed the wrong times . Very Unhappy ,we talked to about 6 other couples that had viewed the same info from different travel agency's, one couple offered to let us make copy's of the Itinerary they had with them ,we brought that to the pursers office ,but they claimed it didn't have enough info . the next day were in St Thomas ,we called out travel agent and had them email a copy of the Itinerary to the ship. Sure enough St Maarten and Barbados were listed as staying to 10.00 PM . They claimed they had to contact Corporate office , a few days later we were contacted by the person in charge of the Pursers claiming that even though we proved them wrong they had the option of changing ports and times at there digression. I kind of expected this ,but they offered to write a letter stating that the itinerary was changed and we might get some compensation from our trip insurance . Right Good luck with that . I feel like we got scammed , these are tricks that you might expect from a used car dealer ,not a claimed 5 star cruise line . We paid for 10 extra hrs as advertised [ bait] and than got zero with no compensation [switch] I would have been satisfied for the 200.00 it cost us to change cruises . I Can't recommend this cruise or ship when they pull stunts like this ,avoid them, even if this was listed by mistake ,they should have offered a retraction ,before we made the final payment ,Not while we had started out cruise. We won't set foot on this ship ever again . Read Less
4 Helpful Votes
Sail Date: November 2018
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew ... Read More
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew loved sea days . Its smooth even in the Atlantic, there is a sense of occasion and dining at the princess grill was nothing short of exceptional and with a cellar of over 400,000 bottles on board the choices are plentiful and and fruitful.Every dinner was a dinner party nobody could wait to talk about the day and enjoy the evening .The rooms are spacious the staff is exceptional. I was so impressed that i booked another cruise Now before you think this is a retired persons ship, you are almost correct most have retired in there 40s or semi retired. I have travelled on other lines however if you like a more serene cruise with a sense of occasion with out screaming children this is it .sailing out of New York Harbour has history and probably the most iconic entry/ departure port in the world. The rooms are great , I have say they are better insulated than other liners so you dont hear almost anyone, the downside of this insulation is internet, it is best used in public areas or leave the door ajar. I personally can't wait for the next one, for me and probably more 80% of the passengers on board the only question is "when can we do this again.?" Read Less
5 Helpful Votes
Sail Date: November 2018
On boarding the QM2 we were once again struck by it's elegance. We were anxious to return once again to sailing on her. Boarding was very easy once we finally got through the traffic back up at Red Hook. The 4 of us went to the ... Read More
On boarding the QM2 we were once again struck by it's elegance. We were anxious to return once again to sailing on her. Boarding was very easy once we finally got through the traffic back up at Red Hook. The 4 of us went to the English pub for fish and chips and when finished found our balcony cabins and saw our luggage already there! Our cabin was beautifully furnished and our cabin attendant anxious to help us in any way. We quickly went on to the best equipped library we have seen. Plenty of best sellers were available. While one couple went to the Veranda restaurant, we proceeded to a beautiful table next to the window and enjoyed our first dinner.Unfortunately, when the 4 of us went to the Veranda restaurant, our steaks were so tough we couldn't eat them!Such a disappointment after a 5 minute talk by waiter on how great they were.I would not go there again. All through the trip the service was outstanding, the wine steward in particular went out of his way to be of service. Our only complaint was the food was a lower standard such as chicken, pork etc. Food was tasty but on a 13 night trip lobster was served once. This was quite different from our last trip that served high quality meats and fish. Entertainment was very good but the guest lectures were outstanding! We had tenders on several of the ports of call, making it impossible for some guests to go as they had mobility problems. On the whole the guests were a mix of different nationalities and blended nicely with each other. We would definitely return to the QM2-hope the food returns to excellence. Read Less
8 Helpful Votes
Sail Date: November 2018
Having last sailed the TransAtlantic crossing on the Old Girl the QE2 in 1993, our trip to Europe from NYC coincided with the QM2's early November sailing date, so we decided to take the ship instead of flying. The Old Girl was just ... Read More
Having last sailed the TransAtlantic crossing on the Old Girl the QE2 in 1993, our trip to Europe from NYC coincided with the QM2's early November sailing date, so we decided to take the ship instead of flying. The Old Girl was just so amazing, and she was missed. And we decided that the only way to go was the Queen's Grill, as we had done before on our last Cunard cruise in 2008 just before the Old Girl went out of service and was packed off to Dubai. It mystifies me that the QM2 was designed with the lifeboats hanging from Deck 8, just below the Queens's Grill Deck 9 suites. So all the views from the most spacious and consequently expensive cabins on the ship have partially obstructed views of the ocean below from their windows and balconies. Not so bad in the winter when the balconies are too cold to be used, but for a sailing the rest of the year, this is just nuts. Partially obstructed cabins usually go for a large discount. Apparently Cunard learned from this huge design mistake, and the later built Victoria and Elizabeth do not have this problem for the Queens Grill cabins, nor for the QG or Princess Grill Dining Room, as discussed in the next paragraph.. Furthermore, the Queens Grill Dining Room is on Deck 7. The outdoor walking track that goes all round the ship is on the perimeter of Deck 7. So all day long the Queens's Grill diners, and the Princess Grill on the other side, get the pleasure of a constant stream of walkers and runners by, looking in often on the diners, and distracting to the fine dining experience. My wife and I found this most disconcerting. Again, why did they design the ship this way? The QG food is way above average, with caviar and foie gras on request at dinner all the time, with a little notice, plus special orders, but one does get tired of the featured standards like Orange Duckling, Beef Wellington, Tenderloin steak, Broiled Lobster and Dover Sole. More variation would be good. Appetizers need more creativity. Vegan selections boring. Sandwiches at lunch few and boring. Waiting staff excellent. Lunch menu choices could use a little sprucing up. The Maitre De takes very good care of his precious guests. Nice wine offerings. Staterooms in the Queens Grill category other than the view problem are very nice. Large bathrooms, although I would have preferred a stall shower rather than this tub/shower. Better in rocky seas for safety and just leaning against the shower walls when necessary for stability . Beds very comfortable. Large walk in closets and lots of storage space. At over 500 sq ft the Queens Grill stateroom is very nice and comfortable indeed. The last of the Ocean Liners is large at over 125,000 tons and sails very steady and mostly smoothly, even in strong winds and bad seas, but when strong winds slice across the ship's path, it is going to get rough, as for any ship. So it was on one day of the seven days crossing the pond from NYC to Southampton and a night or two. I am not a great sailor, not like my wife, but most days the rolling I can take. It is the combination of the rolling and pitching in the North Atlantic that does me in. As this one bad day proved, once again. The ship is large - 2600 passengers, although today there are the many 4,000- 5,000 passenger behemoths that have destroyed European ports such as Venice and most of the Caribbean Islands. We prefer the small Seabourn size ships, of 450 passengers and took this cruise mostly out of convenience to get to Europe. Three formal nights out of seven is just excessive to our way of thinking, but most of the Brits on board loved it that way. A really big dress deal for both men and women. Not at all the casual dress style growing so fashionable on so many other smaller ships today, such as Oceania, Seabourn, Silversea and Regent. Dress standards are very important to maintain, but so many other cruise lines have dropped standards and let people take advantage these days. It has gone in the other direction. No tuxedos for me however, so it was dark suit and tie these formal nights. Other nights it was a pleasure to wear a sports coat and tie, as were all the other gentlemen for the most part in the Grill dining rooms. A handsome crowd of men and women, elegantly attired. The main Theater has very bad seating, whereby people crowd in next to each other on long couch type seats. Not too many rows of seats have a separate seat for one person. Too many bodies get crammed in this way, but not to my liking. Just when one thinks he or she is settled in, along comes another person or two and they just push their way in. Very tight, and with coughing and sneezing, not good. The other large entertainment and lecturing room Illuminations, has very nice separate seating and is much more comfortable. Lectures and performances almost non stop all day long. Most very good. Whether about the Cold War and submarines in WW2, being kept captive in Lebanon or piano performances. The only planetarium at sea has some fantastic shows. The QM performers team put on at least one extraordinary production number. Fourteen dancers and singers, with many costume changes, and a fine orchestra. We enjoyed immensely the large collection of Hollywood and Broadway passenger celebrity photos on the old QM and QE displayed in many areas throughout the ship, and many photos of the old fleet itself. It will be a while before we take another Cunard cruise, and I do not think it will be on the QM2, although we enjoyed this one very much despite its shortcomings in QM category cabin and DR placement. Read Less
2 Helpful Votes
Sail Date: November 2018
This was my first cruise and I was not looking forward to it! However, the transatlantic crossing was high on my husband’s bucket list, so I booked a Princess Grill cabin for the 7 night cruise to New York. Embarkation from Southampton ... Read More
This was my first cruise and I was not looking forward to it! However, the transatlantic crossing was high on my husband’s bucket list, so I booked a Princess Grill cabin for the 7 night cruise to New York. Embarkation from Southampton was fast, greetings from the crew as we boarded were lacklustre and we could have had some help as we wandered around looking for our cabin. However, on entering our cabin we were spellbound! It was large, luxurious, inviting (champagne and chocolates awaiting) and the big wall of windows looking out onto the balcony was perfect. Our cabin was so nice we spent a lot of time in it with room service breakfast and occasional lunch and dinner. The Stewards and waiting staff were excellent. The Queens Grill lounge was lovely for afternoon tea and the the Princess Grill dining room was very elegant. The meals were small but very tasty, the service was unobtrusive but friendly. We sat at a table of six and the other four guests were fascinating. The art work around the ship was fabulous. The theatres were spectacular. We loved the lectures especially those on the Titanic and the Concord. We did not go to any of the musical shows or balls but they seemed popular. The Kings Court buffet restaurant we avoided as it always seemed impossibly crowded. The Verandah Restaurant was very nice but it was just a steakhouse and frankly a steak is rather ordinary fare and not a gourmet experience. We enjoyed the dress code I loved ‘checking out’ the other ladies! It was very cold as to be expected in November and it snowed one night. However, that was exciting to us, our cabin 1067 was very stable. My husband caught a cold, as did many others on board but this often happens when traveling. HINT the ship is run at a cool temperature so take a shawl for a little extra warmth. It was too cold to be out on deck for long so I didn’t use the pool, etc. Overall, very few complaints, it was an unforgettable experience. My first cruise will not be my last - we have already booked a six night cruise on Queen Elizabeth in March. Read Less
15 Helpful Votes
Sail Date: December 2017
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change ... Read More
Like to be away over holidays & this cruise use to be wonderful lst cabin - Royal Theater over my head. Vibrating dancing & music til 11 @ night Hotel manager told me nothing can be done in a few days, they'll change my cabin 6 days later I was moved. Moved to a lovely cabin w/a balcony. Tv did not work. No heat at night..it cut off & I had to sleep w/robe, socks & cover myself w/my raincoat. Was told problems on the ship w/.a valve Toilet one day would not flush....& when it did, hardly any water. Not just my cabins, many others had no toilet for a day Called for maintenance..only 7 men that were working..& I had to wait.. Soap, I had 1 bar in my bathroom..tipped up front so I got stuff that I should have had to begin with. Linens stained...washcloths had brown stains. Comforter dirty..not washed..never used it...got 2 top sheets instead. Very disappointed..took this same cruise & it was wonderful....not this time...everything changed. & not for the better...Even 1 night the lobster was fabulous! A few nights later, no one at the table could chew it..very tough & dry. Read Less
7 Helpful Votes
Sail Date: December 2017
We recently did the Christmas and New Years cruise on Cunards QM2 and to say we were disappointed was an understatement.We have cruised with Cunard 19 times now and this has got to have been the worst one we have been on.Everything that ... Read More
We recently did the Christmas and New Years cruise on Cunards QM2 and to say we were disappointed was an understatement.We have cruised with Cunard 19 times now and this has got to have been the worst one we have been on.Everything that attracts a Cunard passenger is slowly but surely being whittled away. Unfortunately as far as i can see Carnival is your typical American corporate company its all about the bottom line.From the removal of the smart tasty jars of jams and marmalade replaced with cheaper tasteless versions to the nasty self service motorway service station food court known as Kings Court.Here the food is tasteless cheap and nasty i cant believe you can make food look so appetising yet so tasteless and bland.No clotted cream with the cream teas any more ,no its been replaced with a rather cheap nasty cream. The Chefs Grille no longer serves freshly made assorted sandwiches or burgers, instead theres a stainless steal hot serving rack keeping warm already made burgers which are dried up and tasteless along with cold chips awful! The service in the Britannia Restaurant on the first 2 nights was dreadful we sat there for 45minutes and nobody came to our table, in the end i had to seek assistance from one of the restaurant managers before we were served and things didn't get a lot better after that. The only male toilet on the pool deck was out of order for days, the deck clocks were either set at the wrong times or were not working at all.One morning the whole ship was with out hot and cold water and toilets for 4 hours .We found on a number of occasions that Waiters in the theatre wouldn't bring you soft drinks if you had a soft drinks package as they were missing out on there gratuities. The entertainment was poor compared to other cruises we had been on with Cunard in the past, the list of disappointments goes on and on to many to mention, but one of the worst things was the ship was rife with colds and flu and sickness bugs.My friend was so ill with the flu she spent Christmas eve to the 28th of December in bed and when she got home had to spend 2 days in hospital and have 4 weeks off work. But the most annoying and infuriating thing for us was that Cunard have decided to censor the internet, how dare a corporate company decide what i can or can not see its outrageous especially when its an exceptionally expensive service i am paying for, and an extremely poor one at that.The internet is hugely overpriced and is awful you spend ages trying to log on and log off and then you are not allowed to, or are unable to connect to anything so don't bother unless you have it free as part of your package, otherwise you spend most of your free time complaining at the internet cafe connexions. The only people who decide what i am allowed to see or not see is our democratically elected governments. Here is an example of how absurd and extreme Cunard have become with censorship before they show an episode of the UK programmes Tipping Point or the Chase there is a parental guidance warning Pathetic!!!!!!! For anyone who does not know of these TV programmes they are English Quiz shows shown on English TV between the hours of 5pm and 6pm in the evening. Until there has been a change in this policy i will never be cruising with Cunard or any of its associated cruise company's again.Carnival needs to remember the American first amendment which is about the freedom of choice and free speech shame on you Cunard !!!!!!!!!!!! Read Less
9 Helpful Votes
Sail Date: December 2017
The bad service was from start to finish Cunard talk about pride and quality and high standards please let me tell you Cunard are fooling themselves if they think this is true twice i went on the Queen Mary 2 and 2 times they break my ... Read More
The bad service was from start to finish Cunard talk about pride and quality and high standards please let me tell you Cunard are fooling themselves if they think this is true twice i went on the Queen Mary 2 and 2 times they break my suitcase on loading a great way to start the holiday wasting time at the Pursers desk I am sure that there are many happy customers but that is when nothing goes wrong and they have a trouble free voyage what you fail to do and understand customer service begins when there is a problem this means you look listen and try and resolve the problem ASAP not quote company policy and refuse to use Comon sense and help the customer my problem lasted the whole week why ???????? my case was repaired by using black silicon and i was pushed away told dont worry we did a good job Everyday I went to see the Purser wasting my own time when I should have been on holiday this cruise was something we saved up for for 3 years this was a present for my mother who is 86 years old a present to my wife as we were married last year and did not have a honeymoon instead it cause us to argue and fight over a suitcase as we had to go every evening to talk to the purser as without the case how was I able to make our onward travel When Cunard broke the case the first time I vowed never to go back on the Queen Mary or use Cunard again but as I said my mother is 86 and wanted so much to go again as she felt comfortable on the ship as it would be familiar to her I really did not want to book but after my first cruise on the Queen Mary I was sent a e mail apologising and making a promise if I was to return that I would not be dissapointed again and Cunard would make it special well I can say that you made it special you broke another case and made my holiday hell I thought I was going on The Cunard flag ship shame it was run like a Dover ferry So let's go right back to the start as the booking experience was a total nightmare I had to make many calls from Turkey at a premium rate to sort out Mothers luggage tags and try to sort out her world club status that I must say was never sorted even after many calls and promises I know it not a lot but Mother would have loved to be able to show her Silver key card instead of the standard first time card so as you can see your booking experience is hard the way to contact was expensive and difficult and the response and again ability to sort out small problems was to hard for Cunard staff this is when I had my first doubts and realised that you don't want happy customers you just want their money as I had paid at this point and I was no longer important Also I booked online and booked a early savers rate we had been saving a long time so saving a few hundred pounds was important after a few phone calls I was told with the rate I booked I could not grantee my cabin being close together and even being able to have a double bed so with my mother being 86 we needed to be close by and as we booked together and to be then told this by the sales team was a concern and to get a cabin with separate beds really ??? So guess what I was talked into changing my booking in fear as to get what I needed so well done the sales team they took more money from me no problem that was the easy part but did I get my problems sorted or better servive no again Cunard robots did their job took the money and gave nothing This brings me to another complaint as I paid for the upgrade and got what you call a queen bed ? Which was in fact two single mattresses which to me was a joke let's look at it another way I paid for a queen bed and got two singles pushed together not what I call quiality I have had better beds in the travelodge and the premier inn So moving on to the facilities on board last time I was happy to past the time by using the gym and signing up for the free classes there was 3 one early one before lunch one and one around 4pm giving enough time to wash and prepare for my early dinner this year the last session did not give enough time as it finished about 5.30 how can you do this class and get back rest and shower and prepare fore dinner the first night I was told by dining staff I was late I was made to be uncomfortable I was rushed to order and was not able to enjoy so after two nights stopped going to the dinning room and yes I know I could have asked for second seating but mother can not eat that late So the classes where not available you also charge for more of the classes as you have removed all the free ones and the times that were good for the classes for me were swaped to talking about excerise and diet and not physical classes also two of the classes were cancelled as first day the room was being used to store bed mattresses and the last day the room was used to store the suitcases ready for departure also as Cunard call the Queen Mary luxury why is the gym a dark hole in the bottom of the ship stuck by the store were you have to dodge staff and fork lift trucks which is dangerous and a joke So as you can see so far Cunard high standards and service is where ???????????? During the time of the voyage I spoke to many staff including the Pursers front desk staff and no one seems to have any long service on board the longest serving member on the desk was just over a year a lot seemed to be new also I would look at why this is as to build up good customer service experience would be required to give good service this clearly shows their inexperience and maybe why do they not carry on and serve longer ?????????? Also I spoke with a lot of passengers that were unhappy for other reasons and they shared my view that the Pursers staff wher poor I spoke with 3 passengers that also had suitcases broken so clearly a regular problem and stil happening after 3 years and pleas I remind you I traveled many miles from Turkey to UK and New York to Heathrow I stayed in many hotels in the UK traveled on many trains and my cases where handled by many airport staff and various hotel staff and nobody broke my case not once Cunard did it twice Its is not just about my suitcase damage I wasted so much time in my 3 days in New York looking time i could be sight seeing I only stayed just 3 nights so at least one day was wasted doing this as I said I paid a lot of hard earned money to go on this cruise only to be treated like a second class person I need you to understand I paid over £4,000 and as I see it a waste of money for what service ????? So read think and let me know is Cunard interested in customers as people are you interested in making customers return ? Or are you just intrested in making as much money as possible as there are always more fools out there that will accept this and say nothing I think its all about the money you clearly have a class divide on board and your service and treatment is based on how much you have spent i recomend people avoid Cunard and choose another cruise as there are plenty out there the Queen Mary is just a name that you are paying extra for Read Less
15 Helpful Votes
Sail Date: December 2017
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the ... Read More
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the whip hand in deciding what to do with the ship. QM2 always had an ergonomic problem. It is the worst vessel at sea to get around; so many blind alleys, blocked off areas, exclusion zones and without doubt the worst use of space ever. What they have done is increased the spaces available to make money, though curiously they have turned a wonderful casino into little more than a slot parlour. I was amazed to see that Queens grill and Princess grill dining rooms are located n a non-descript part of the ship with wonderful views of the super-structure, providing they don't mind being stared at by lesser mortals promenading outside their dining room windows. A poor substitute for QV and QE where premium guests have the views of Olympian gods from their dining room, unobserved by lesser mortals. I was most unimpressed by the huge waste of space in and around the Queens Room and other areas of the ship. so much more could be done in these spaces with very little effort. As for the Kings Court, OMG it is like dining in a tunnel on the London Underground. It was cold outside so everyone uses it as a thoroughfare from one end of the ship to the other, a nightmare at busy times negotiating your way to a table through the throng. The service, rooms, food, entertainment were all wonderful as you would expect. I will avoids this ship like the plague, I hate the general layout and find it to be the biggest waste of space on the high seas. One last thing, don't book a cruise on this ship id you are a smoker. Cunard considers smokers as lesser mortals who must be punished for their nasty habit and will confine them to the most uncomfortable out of the way parts of the ship with plenty of wind and rain to cleanse them of their filthy habit. If you smoke you may want to find a another cruise line because the only thing Cunard will help you with is purchasing smokes, god forbid you want to light up. Maybe during the next re-fit they will find a corner of the bilge tanks for the smokers to use. Read Less
15 Helpful Votes
Sail Date: December 2017
Just returned from three back to back cruises aboard QM2.....two across the Atlantic and one from New York to the Caribbean. I fine it hard to fault any aspect of the total package that they offer, as its level of quality and service ... Read More
Just returned from three back to back cruises aboard QM2.....two across the Atlantic and one from New York to the Caribbean. I fine it hard to fault any aspect of the total package that they offer, as its level of quality and service almost harkens back to a bygone age. Throughout the 27 days the consistent level of service from the whole crew was exceptional; be it the cabin steward, the bar staff, the waiters or the sommeliers. In addition the quality of the food in all restaurants we visited was of the highest level. We were in the standard Britannia restaurant but ate out at the alternative dining Verandah, were invited for one meal in Queens Grill and also ate several times in the Kings Court buffet. All were of the highest level and it is worth mentioning the superb work achieved by the Maitre d's of each of these. In the Britannia, Atilla is totally on top of everything, as is Luis in the Verandah and Osman in the Queens Grill and the same is so with the sommeliers, under the masterful control of Domino De Four. In my view, The Verandah is at least one star Michelin Level both in terms of the food and the service and our one meal in the Queens Grill was also superb. Equally the new re mastered Carinthia Lounge is a superb venue and their snack breakfasts and lunches are wonderful innovations. Add to the above a host of thought provoking speakers including Jane Corben from Panorama, the superb historian Joshua Levine and one of President Bush's senior staff plus entertainment such as water colour painting, some outstanding wine tastings, fencing and the superb team from RADA and you have some really good things to do when crossing the 'Pond'. In the evenings the pick of the acts were Phillipa Healey and The MacDonald Brothers and in addition such recent films as Dunkirk and Churchill were being shown. Thankfully also Cunard do have proper standards of dress and behaviour plus they do not sell 'booze' packages and so there were no examples of drunken goings on, now so prevalent on such as P&O and Celebrity. Finally a word about the shore excursions.....we went on four and all of them were fantastic with great guides. Yes with Cunard you pay a realistic price for realistic quality and you need to like a level of formality. If either disturbs you then they are the wrong line for you but certainly as far as I am concerned they produced a level of service, quality and value for money that I regarded as exceptional. Read Less
15 Helpful Votes
Sail Date: November 2017
we didn't have to fly and we had been on the ship before. This was the fourth time we had been on the QM2 and it is certainly not what it used to be. The service in Britannia was excellent as always but the service in the kings ... Read More
we didn't have to fly and we had been on the ship before. This was the fourth time we had been on the QM2 and it is certainly not what it used to be. The service in Britannia was excellent as always but the service in the kings court was lackadaisical. On previous cruises we never felt that the drinks were over-priced but that is certainly not the case now. I feel as though Cunard is nickel and diming. The one tour we took was a disaster. We waited to start for one hour for one person who was late.Then the traffic was horrendous and which of course is unavoidable but if we had started on time maybe it could have been avoided. When we complained to the tour office they were not very helpful.They doubted our word. I told them to contact the other people on the tour who would verify what I told them.So far no resolution. The tender service was poorly handled. Some of the entertainment was good. The classical pianist was excellent .RADA was entertaining. The productions were good but terribly over amplified. Other than the liquor shop the items in the shops were not appealing. With other ships to choose from, we won't be sailing on QM2 anymore Read Less
12 Helpful Votes
Sail Date: November 2017
This was my third time on QM2- I was on the cruise last year to the Carrib. I feel that things are slipping on this ship. The food was just awful at my 8:30 sitting in Brittania. I would call the portions childrens . Dull, no sauce to ... Read More
This was my third time on QM2- I was on the cruise last year to the Carrib. I feel that things are slipping on this ship. The food was just awful at my 8:30 sitting in Brittania. I would call the portions childrens . Dull, no sauce to spark up the flavors. The deserts were just awful. When have you ever been on a cruise in the Carrib that did not offer Baked Alaska??? Cherries Juble had a stale cracker thing in the middle! What??!! We were offered 1 round of bread and that was it. No bread left on the table. Talk about cutting back!! There were no Christmas decorations on the ship, but there were last year. Why? My tender crashed into waiting tender and nobody asked if we were OK. Seemed to be no one in charge. The waiters were great in dining rooms ---But the bus boys/servers in Carinithian Lounge and out on deck and at the buffet seemed so unhappy and sad. They rarely smiled, and were very unhappy in their work. They crashed the used dishes around. Jarring!! The ship had the feel of an old folks home, with people asleep in the lobby and on the Promd. deck with their mouths open!!! Never ever saw the Capt. or any officers walking around the decks. And be advised that the shore excursion people charge you 10% if you cancel, even if you give 7 or 8 days notice!!! This was not a fun cruise- I will go back to Princess now. Much nicer crew and much better food, although that would not be hard to do!!! Embarkation was fine as was getting off in NY. Very easy. Tea was very nice at 3:30 daily. Drink were much to pricy and small. I could add more, but I doubt anyone cares.......Nobody wants to say anything bad, because you are labeled a grump---I have been on 48 cruises and this line does not deserve the high marks, in my opinion. Just because it is Cunard does not mean they should not try to please any more!!!!!! Get with the times!!! (I am a stock holder) Read Less
9 Helpful Votes
Sail Date: November 2017
We can count ourselves as "seasoned" travellers and have been on many cruise ships. We love to dance and wanted to try the reportedly "biggest" ballroom at sea. We chose the Princess Grill cabin and had hoped for fine ... Read More
We can count ourselves as "seasoned" travellers and have been on many cruise ships. We love to dance and wanted to try the reportedly "biggest" ballroom at sea. We chose the Princess Grill cabin and had hoped for fine dining in the Grill Dining Room. This being our first sailing on a Cunard ship we did not know want to expect. But we had sailed on the new Britannia from Barbados and thoroughly enjoyed it, so we thought this British ship may be similar. Although the ship had been "refurbished" it was showing its age. The suite was nice and comfortable, and the cabin steward was most efficient and attentive. But we had no hot water on 2 evenings and taking a cold shower was impossible. They told us some pipes had "burst." We were unable to flush the toilet on a couple of occasions: we were told there was something wrong with the "vacuum" system. The WIFI was extremely slow: we spent about $600 on internet fees on a 12 night cruise. The food on this ship was surprisingly poor in taste and quality: most of our meals in the Grill Dining Room were bland, The fish dishes were miserable. We had to switch to meat and other varieties to get more "taste". But beef was usually tough and even the lobster was tough. We even went to the Kings Court buffet when we got fed up with the Grill Dining, but the buffet was worse. The Kings Court staff was a bunch of unhappy, unhelpful lot. Never served us tea or coffee: truly self-serve. The buffet lacked variety and quality, and always closed earlier than the designated time. But we had come to dance: so we could indeed forget the other negatives? The music was running from 7PM to midnight which was good for dancers. We did not get continuous dancing like this on other ships. The band and singer were good. But on most nights it was too crowded on the dance floor. And most disturbing was the fact people ignored the dress code: we saw guests wearing running shoes, tee shirts, short sleeve shirts: no jackets, no ties, no formal attire. What had happened to this "luxury" liner that used to observe the dress code????? We attended only 2 shows in the theatre: the production show was so poor that we could not put ourselves through another one. The planetarium was interesting. Unfortunately we are booked on the Queen Victoria in February 2018. We expect the food will be of the same bland and tasteless variety. We will never sail on the Queen Mary 2 again. One has a lot of options when you pay over $13000. Read Less
14 Helpful Votes
Sail Date: November 2017
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best ... Read More
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best Things About My QM2 Voyage • The crew, who were almost unfailingly polite, cheerful, efficient and available when needed. • The public areas of the ship, which, with the exception of King’s Court, rarely felt crowded, even on a sea day with the decks closed. • The musicians, especially the Dixieland concerts. • The dancing in the Queen’s Room. • The peaceful, well-stocked library, which features outstanding views. • Afternoon Tea, although what virtually amounts to another meal is hardly what I needed! • Room service breakfasts. • The bar/wine service at dinner. • Catholic Mass every day. • The shrimp linguini served at dinner the first night. Three Areas for Improvement • Excursion dispatching and tender operation in St. Lucia. I understand there was an initial delay beyond Cunard’s control, and I make allowances for that. But the organization left a lot to be desired. For some reason they chose to provide stickers with numbers that were not unique to the excursion, instead using a combination of number and color. Most of the colors seemed to be orange, peach, rose, pink or coral, but what could go wrong? They must have been boarding a lot of non-excursion passengers, because it took forever to get called. Then, our tender pilot had a great deal of difficulty docking and our 9:00 excursion (for which we had to report at 8:15) didn’t actually start until 10:15. When waiting to return we once again witnessed a docking procedure I can safely describe as inept, because the next tender docked without difficulty. And is there some rule that prohibits loading two tenders at the same time? Note that all of this relates to St. Lucia. I have no issue with the decision to scratch Antigua due to the conditions. • Dress code compliance, particularly in the theater and the pub. • Cunards’s website. It is full of inaccurate information. I could cite five instances, but I’ll spare you. It also requires six fields each time to log into the personalizer. Who else requires more than two or three? And the “one time” consent screen must be acknowledged every single time. So, I had to vent a bit, but this was a fantastic experience. Read Less
9 Helpful Votes
Sail Date: November 2017
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. ... Read More
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. It transpired she also hadn't taken our debit card details properly so we had to be called to the pursers office once on board to register the same debit card again. Cabin Regarding our A2 Cabin issues included an intermittent vacuum problem with our toilet not flushing on seven or eight occasions but resolved itself within a few hours, however it was very disconcerting sitting on it when the flush returned! The only other thing was whistling wind when at sea through the sliding patio door seals but the thick curtains helped. Our cabin was one of the new cabins on the 13th deck and a great improvement over standard cabins. The Club cabin living area looked similar in floor area but more luxurious than a standard Britannia balcony cabin. Our cabin had extra framed pictures and a very attractive bevelled mirror made up of six segments above the desk area. My wife did laugh though as she thought this was designed by a man because when she sat down for makeup and to dry her hair, her head reflected right into the bevelled areas of the central mirror segments. She looked like something out of the hall of mirrors and had to therefore stand up to do this which proved more than a little tedious throughout the cruise. The wall mounted television was central at the end of the bed and in a good position to view from there though we had to be a little careful passing the end of the bed as the screen protruded a few inches from the wall. From what I can remember there were mainly a few movie channels, BBC & Sky News and BBC HD and channel with soaps including East Enders, Coronation St, Emmerdale & White Chapel that might be welcome especially for longer cruises . Despite the recent dry dock there were still no movies on demand so we usually ended up seeing part of a film rather than all of it despite the programme times advertised in leaflets. We found the on board itinerary made it difficult to catch up for the start of films. Many of the cabin surfaces on our 13 deck cabin were roll tops of a luxurious marble look and very attractive. The bathroom surfaces were again of a marble look and the shower had large attractive light beige stone style tiling with a clear shower door that opened inwards or outwards, there were clear rubber seals on the door edges that prevented any water from escaping into the main bathroom area. We thought the doors also opening outwards very sensible for larger people. The shower itself was lovely! A light touch on the button on the shower head delivered four different settings! The bathroom itself had plenty of storage both under the basin and corner shelving. The Ship We felt the Carinthia Lounge was a great improvement over the old Winter Garden. Clearly much thought had been made to the new furnishings and dividing spaces where we sat in comfort while listening to the harpist or pianist. The area where snacks were served seemed like a good idea too. The newly improved Kings Court proved much easier to navigate and the new seating was very comfortable on the few occasions we used this. The films we saw in Illuminations were mostly very recent releases, and interesting films too (well done Cunard!) films like Dunkirk, Churchill, The Mountain Between Us, Kingsman II The Golden Circle etc. There were plenty of piano recitals. Our favourite past time was listening to the young talented harpist and pianists in the Carinthia and Commodore Lounges. The Theatre The newly boarded singers and dancers were in our opinion not worth watching, perhaps they will improve given time. Other acts seemed to be far more entertaining. Many of the speakers we found fascinating. Speakers Popular talks included the Costume Designer for The Greatest Showman and other well know films, the well respected author, actor & historian Joshua Levine talking about the blitz and Dunkirk; and a Canadian Astraunaut talking about his International Space Station experience. Such interesting speakers is one of the reasons why we book with Cunard. The Club Restaurant After an initial hiccup in the starboard side Club restaurant we asked if we could move to the Port side Club. This was because we felt the atmosphere was very tense, a couple of servers really did appear not to be team players and seemed disinterested to the point where my lovely DW was afraid to ask for another tea for fear of constant rolling eyes. A very unusual occurance and thankfully the Food and Beverage manager and head Maitre' D got back to us straight away and this was quickly dealt with. After the move we found Dominic and his team truly wonderful, his flambé seemed regularly available at table for customers who asked and Bruno our sommelier knew all the wines and gave us invaluable advice to the point where we left him to choose our preferred non EU New World wine selection. A suitable wine is an important part of our Cunard holiday and Bruno completed the 26 day challenge very well. Our table servers were lovely too, Carlo & Gonzalo were courteous and extremely capable. Overall we found the anytime dining experience suited our needs and the tables were spaced out well but close enough in many cases for neighbouringt ables wanting a quick chat. Food The food in the Club mirrored Britannia with the addition of the back page A La Carte section which remained the same throughout the trip but provided welcome additions such as scallops and beef tornados, the latter being my favourites. We found the quality and selection of the dinner menu very good indeed. The food in Kings Court was a little hit and miss, the minute steaks weretougher than my old boots but the succulent chicken kebabs were a hit with us. Late night KC offerings included savaloy hot dogs but I noted gone were my beloved KC late night burgers, oh how I mourn for them!. We also found that on occasion for lunch when there might be nothing on the Britannia Club lunchtime menu or KC to our liking, a better alternative was the in cabin food service. The sirloin steaks were OK and the club sandwich and delicious burgers were of a very good quality and delivered hot. Also Rose who answered our in cabin orders was always polite and helpful. Itinerary Amber Cove and St Kitts seemed a reasonable replacement to the islands of St Martin & St Thomas that had suffered the recent storm damage. Just a couple of observations though regarding the anchor tender ports. We noticed announcements for independent passengers disembarking were not made until 11am. Not a great deal of time to explore when the last call for tender was in some cases 4.30pm though I guess not entirely surprising for a ship with so many passengers. Something to be aware of if not on a ship excusion. Also Antigua the last port of call, an anchor port, happens to be our favourite was cancelled. The captain made an announcement that the anchor was dragging on the sand bed and with the 15mph on shore winds this left the ship at risk of drifting towards the shore. It was announced that a handful of passengers had already got off so the ship would have to maintain position using thrusters etc until they could be brought back on board which transpired to be not until 5.30pm that evening which left the ships passengers we spoke to disappointed to say the least! Nothing was offered from Cunard for the huge disappointment of missing one out of 5 Caribbean ports and it being the last and arguably the best, not even a drink! The itinerary experience of missing out on the last port really was the biggest downside. I will have to review sailing on the QM2 to the Caribbean in future because of the problems with tender ports.I hope this will help anyone who is thinking about booking a similar cruise. Read Less
6 Helpful Votes
Sail Date: November 2017
We chose this cruise on the QM2 for our first trip to the Caribbean. Unfortunately, due to two hurricanes passing through the Caribbean earlier this year, two of the scheduled ports were cancelled due to storm damage ashore. Two ... Read More
We chose this cruise on the QM2 for our first trip to the Caribbean. Unfortunately, due to two hurricanes passing through the Caribbean earlier this year, two of the scheduled ports were cancelled due to storm damage ashore. Two alternative stops were inserted into the program, and we accepted that this was necessary, and not the fault of Cunard, both Amber Cove and St Lucia were fine as replacement stops. We were told by others that our lost ports (St Barts and St Thomas) were better than the replacements, but as first timers we were not to know. A couple of criticisms :- In this day and age, I was a little disappointed to be charged a steep rate for the connection of internet access when aboard. The Cunard line is at the more expensive end of the market and purportedly highly provisioned. Most upmarket hotels now provide free WiFi in the room (or at least common ares), and Cunard should start to consider diong the same. Seasoned travelers thesedays are reliant on being connected for social media and emails to continue their lives while "on the road". Also, the cruise missed another port at Antigua, when the ship failed to set the anchor to enable tenders to operate a service to the shore. The reason given was that the wind direction was not favourable, and the anchoring location chosen had a sand seabed where the anchor continued to drag. No-one could understand why this specific location was chosen, the QM2 has obviously been to Antigua many times before, and the seabed and predicted wind directions would have been well known in advance of our arrival. Isn't there a Plan B for such circumstances, rather than sitting 1km offshore bobbing around waiting for the scheduled departure time? Read Less
12 Helpful Votes
Sail Date: November 2017
Our first Transatlantic crossing on QM2. We had a great time,had an inside cabin which was roomy and very comfortable. The 7 days at sea passed very quickly, plenty to do on board if you wanted to be busy , plenty of places to just sit and ... Read More
Our first Transatlantic crossing on QM2. We had a great time,had an inside cabin which was roomy and very comfortable. The 7 days at sea passed very quickly, plenty to do on board if you wanted to be busy , plenty of places to just sit and relax to read a book if relaxing was a priority. Enjoyed the formal and themed evenings, for us the whole point is keeping up with traditional dress codes. Dining in the Britannia restaurant was good, excellent choice of food, attentive staff - take a torch as reading the menu in the dimly lit areas is quite a challenge !! A new shops company meant the evening we only saw one big show which was disappointing, the other supporting artists were excellent. Daily programme was OK, would have liked more craft activities, the Art course was expensive for those only aboard for 7 days - better value for those continuing to the Caribbean. The choir was great fun, we gave a ships performance !! Afternoon tea was lovely but get there early as tables quickly fill up, at times too cramped which spoilt the ambience , better on Queen Victoria. As always the ships photos were outrageously expensive - even though you order electronically - if cruise lines lowered the cost people would buy more !! Disembarkation was quick and easy as we used self service to save time. Read Less
3 Helpful Votes
Sail Date: July 2017
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me ... Read More
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me their films were equally bad and at least one of the lectures had similar problems. When I complained, I was stunned how unconcerned the staff was. The other problem was a woman who two days in a row put her diapered baby in the pool. That's dangerous for health reasons and clearly prohibited but nobody did anything. The staff on the ship were very accommodating and I have no complaints there. But so much was just little off. The ship needs to get its act together. I've traveled on Celebrity and Crystal and I gave them five star reviews. I won't be back to Cunard, and that's too bad. Read Less
14 Helpful Votes
Sail Date: December 2016
I primarily chose this cruise because of its reputation for ballroom dancing. It was also a great convenience to sail from Brooklyn. I enjoyed the interior of the ship. It was a pleasure to walk through. I enjoyed hearing the variety ... Read More
I primarily chose this cruise because of its reputation for ballroom dancing. It was also a great convenience to sail from Brooklyn. I enjoyed the interior of the ship. It was a pleasure to walk through. I enjoyed hearing the variety of music performed (well) throughout the ship. The people on the ship dressed more formally than on most other ships. Daytime, passengers were casual, but proper. (There were fewer baseball caps and t-shirts than you might see on other ships.) At night, especially formal nights, passengers were dressed with sophistication and elegance. I enjoyed the more formal atmosphere, but it might not be for everyone. The real highlight was that there was ballroom and Latin dancing in the Queens Room for several hours every night. A good portion of this was with a live orchestra and an excellent vocalist named Brad Reynolds. The dance floor is very large, and there were many other dancers taking advantage of this excellent venue. I did not attend the shows, as I usually have other interests. At Illuminations, I did attend one of the planetarium presentations, during which I had a very pleasant nap. While conscious, I enjoyed some of the visual display but found little of interest in the narration. I also took advantage on sea days of the excellent contract bridge classes. Dining was perfectly adequate, although most of the food fell short of extraordinary. I would have liked to see more imaginative and varied appetizers/first courses. Food in the Kings Court (buffet) was also adequate, but it lacked the astonishing variety often found on other cruise lines. Overall, this holiday cruise met, and even exceeded my expectations. I plan to do it again! Read Less
11 Helpful Votes
Sail Date: December 2016
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice ... Read More
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice inexpensive Ramada eastside hotel that included breakfast. Our cabin was nicely presented, the sheltered balcony was way better than expected and, while I do want to travel again on this ship, I do not feel I need upgrade next time (& there will be one) from the "sheltered". The customers were a mix of nice and very nice. Our late dining table was assigned & the upper outboard reaches of deck 3 & couldn't have been better. Service "white glove" throughout. The 4 Balls were so enjoyed & our advice is get there early because the biggest dance floor @ sea still isn't enough if you like to dance. We tried to steer a couple of our widowed table mates to the excellent dance hosts but failed there. A word on the ship's bands/orchestras/ singers/dancers: Best we have seen yet @ sea. Read Less
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