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21 Helpful Votes
Sail Date: September 2018
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised ... Read More
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised with P&O three times , NCL , and Royal Caribbean, and again with Cruise and Maritime. However the cruise I am on at the moment with Crystal on the liner Symphony beats them all hands down . The reason I have titled my review as ‘Don’t cruise on this ship’, is because it has well and truly spoiled me , and I don’t think I would be able to cruise on another liner without feeling that that they had fallen short compared to Crystal. Unfortunately I might be a while saving up for my next Crystal cruise as it works out at about double the price of the ones I have named above, but goodness is it worth it! From the moment I boarded I was treated like a treasured guest. I think the main reason is that the ship never appeared crowded , the staff had time to be attentive to the guests. In order to make my point a little more clearly I will try to give examples. On previous cruise liners - long queues for the bar during the day on the all inclusive deals,wine waiters in the restaurant only coming to the table once during the meal as they all appeared rushed off their feet. Crystal- no queues anywhere, waiter service round the pool, public areas and in the dining rooms ,constantly replenishing glasses, stopping to chat with guests. On previous cruise liners - sea days when the weather is good , don’t bother trying to get a sun bed or seat of any kind after 10 am as they are either reserved with book, towels or bodies! On sea days when the weather is bad , everywhere noisy and crowded with public areas looking like my mum’s nursing home , or Butlins , depending on which cruise line you are on. Crystal - nowhere is crowded , on the sunniest days barely half the sun beds are occupied with anything, and inside is the same , no loud piped music , no queues for anything. I don’t mean it to sound like a graveyard , it is just quiet and understated and not intrusive. On previous cruises- tips , and drinks are extra. Even on the all inclusive cruises speciality coffee and certain drinks , ice cream ,plus the mini bar in the room and certain room service menus are all extra . Crystal - All included , no staff being extra nice at the end of the holiday in the hope you will leave them an extra tip , on Crystal the staff are attentive , happy and welcoming the whole time.All speciality coffees included, with waiters on hand in public areas to dispense drinks of all sorts, and don’t get me started on the ice cream , with about 20 different flavours ( no cheap imitations) they were brilliant , and of course all included. On previous cruises- Being tendered into port whilst other ships have the cruise terminal position, queuing up for an hour before breakfast to get tender tickets so that we can get off the boat at a reasonable time . Paying extra for shuttle buses out of the port , and again having to queue up for ages in order to get a ticket that insures we get a shuttle at a reasonable time. Crystal - certainly on this cruise whenever there was a dock/cruise terminal , we got it. On the couple of occasions we were tendered in , there were no queues , no waiting , and shuttles when needed were waiting with plenty of room , and ran frequently. Food- on previous cruises tables for two have been few and far between especially on P&O. The food has been OK , but things like steak have often been tough and sometimes inedible. Self service has been good , but often the food would only be warm. On one liner our dinner companions (no table for two available) had paid a substantial amount for the drinks package and eventually having managed to get the attention of the wine waiter they were poured a glass of wine each , they didn’t see the wine waiter for the rest of the meal. On Crystal the food has been excellent , no expense spared and steaks have been so tender and cooked to perfection , as has all their food. We did try the speciality restaurants which were very good , but the main restaurant was so good that we didn’t feel the need to try anything else , also your wine glass is replenished before it ever becomes empty. The cabin we had on Crystal was a comparable size to that of other liners , but the fittings were superior . Our cabin attendant was efficient and friendly and tailored our cabin cleaning/turn down service around our movements which wasn’t the case on some of the other cruises we have been on. Of course it is very much horses for courses and if you like loud music, sing alongs , karaoke , bingo and announcements from your cruise director throughout the day , or water shoots and bumper cars , then this cruise line might be a bit quiet for you. The larger proportion of passengers are American , the rest are English , Asian and European. I think there is quite a bit to do on board with lectures , a cinema , and Dvd’s That are played through your TV . We only had 3 sea days so we were able to find plenty of quiet spots to sit and read ,so to be fair we didn’t really try out their activities, although we did play table tennis - this had its own part of the deck with a large heavy net covering the area where you played , thus preventing the ball escaping under sun loungers etc. Afternoon tea served in one of the lounges was a sight to behold and was of the same standard as the Ritz or Fortnum and Mason! We didn’t tend to watch the entertainment in the evening , as we are not really into shows , but we did catch one of the comedians one evening (John Joseph) who was hilarious. I feel that throughout the whole cruise nothing was too much trouble , the passenger and their comfort was the important aspect, not how much money could be generated from them. I think it is well worth the extra money and have started saving my pennies already! Read Less
10 Helpful Votes
Sail Date: August 2017
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended ... Read More
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended up right at the front of the ship. It was absolutely fine most of the time, but we did have one rather rocky night in the Bay of Biscay! Embarkation was remarkable. We were very lucky to be within driving distance of Dover, where our cruise started. From leaving the car, we were in the Crystal Dining Room within 15 minutes – having stopped off to check out our room on the way! We have stayed in this room category on Symphony previously (PS), so it was just as expected and very comfortable. As I have said in previous reviews, I do think a little updating is required and hopefully this will happen in the upcoming dry dock. In particular, the TVs are very small and somewhat dated and some of the furnishings are looking a little tired. However, it is a well-planned and thought out space with plenty of storage, and a good-sized and equipped bathroom. The bed was very comfortable with quality linens and pillows. We forgot to bring a phone charger, so we were pleasantly surprised to find that there was an integral charger in the clock. We sampled many of the facilities on the ship – the gym, spa, cinema (rather weird choices of films sometimes!), Vintage Room, lectures, casino, shops etc. We also enjoyed several specialty restaurant reservations. Service throughout the cruise was outstanding. Where we did have an issue, it was resolved quickly, efficiently and with good grace. The crew, across the board, were unfailingly friendly and helpful – I know they are trained to be so and ‘have’ to be, but it makes for a great ambience nevertheless. We found the food to be excellent, as previously. We did eat several times in the specialties and never tired of either. The CDR was also good, but I felt service was a little below par at times and that they were over-stretched with so many people to take care of especially on the BTO evenings. This resulted in either long waits before ordering and between courses, or conversely one plate being whipped away and the next course being served almost simultaneously. We found the included wines to be very drinkable and of course there was always the option to purchase wines when we felt like splurging. I wish they had a better included champagne though! We are reluctant to buy a bottle of champagne because we would never get anywhere near finishing it, but I cannot drink the included stuff. We had signed up for the Ultimate Vintage Room, but perhaps there wasn’t enough interest because it was not offered. Instead we did the regular Vintage Room dinner and we thoroughly enjoyed it. Great food, wine and company.. a really good evening. We thought all the ports were well worth visiting, but perhaps didn’t make the best choices with a couple of our excursions which were a bit long/boring/expensive. We didn’t get to all the shows but enjoyed those that we saw, with the exception of the new light show which wasn’t to our taste, but I’m sure many would disagree. We also found the lectures interesting, informative and entertaining. All in all, we had a wonderful time and look forward to our next Crystal cruise. Read Less
19 Helpful Votes
Sail Date: June 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
3 Helpful Votes
Sail Date: January 2017
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
1 Helpful Vote
Sail Date: November 2016
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at ... Read More
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at capacity. The second leg was food and wine and was only half full. On the first leg, the dining room was always full and a bit noisy but the service did not lag. There are enough public spaces that, even at capacity the ship does not feel crowded. For the Christmas season, the ship was very nicely decorated with Santa’s, trees, elves and nutcrackers in abundance. We took most of our dinners in the main dining room and found the food in quality and choice to be excellent, as was the service. We also dined once on each segment in Silk Road and Prego. These meals were superb as was the service. We had several lunches at the Trident Grill. A toasted ham and cheese sandwich for one lunch was less than satisfactory. It gave the impression of being production line product that was pulled out, unwrapped and toasted. Other than that, the Grill food was satisfactory.. Breakfasts in the Lido Grill were fine with a large selection from the buffet and we discovered the person who had access to the berries (in a drawer behind the serving line). The Grand Buffet lunch in each segment was a great showing of the prowess of the chef and culinary staff. There was one issue we experienced with wine. When we boarded and went to our first lunch, my wife asked for a glass of Marlborough Sauvignon Blanc (her favorite) and the wine steward said there was none on board and had not been on board for three years. She settled for a French SB. However, the second night at dinner we learned that there was an Ara Marlborough SB carried for the dining room and had been for sometime. We could not understand why the first wine steward was ill-informed. When we called room service to have a bottle sent to our stateroom, we were informed that Ara was only available in the DR and could not be sent via room service. We found this strange for an all inclusive cruise line, especially as the Ara was not a premium wine. Service at all levels was excellent - dining room staff, bar staff, and stateroom attendant. Before dinner, we found a glass of wine in the Avenue Saloon to be quite nice and this venue was never crowded. Palm court was also a great venue and we were impressed by the Mozart Tea served there. The on-board entertainment was excellent. Dr Sobey’s lectures on the ocean and Dr Sowell on the history and culture of the various islands we were to visit were very informative and enjoyable. The iMovie course by Kerry Merrick and Dina Sterr was fantastic and I now use the skills I learned to capture pleasant memories of this cruise. My wife also learned knitting from the on-board knitting instructors. The Magic Castle at Sea shows (one per each segment) were amazing especially because the venue was the intimate Avenue Saloon and even being so close to the action did not permit us to crack the slight of hand. Cooking demonstrations were not so successful as there is not a convenient venue for these and the Galaxy Lounge stage elevated the chef above the audience. The port guides for each stop were very useful with maps and information. Read Less
10 Helpful Votes
Sail Date: September 2016
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the ... Read More
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the staff were friendly and efficient but especially would like to mention our 2 dinner waiters on Table 49 at the 2nd sitting, Salih and Viaos Both of them were amazing, efficient and lovely personalities. We looked forward to dining experience because of them. Our other waiter was Louis in the Palm Lounge. He looked after our party of 14 wonderfully and efficiently, we couldn't fault him and his co-worker. Because of their friendliness we went to the Palm Lounge every day. They contributed to making our 'Crystal' experience complete. And of course our maid on the 7th Floor Marcie, always bright and helpful. We would love to do another Crystal cruise. Read Less
23 Helpful Votes
Sail Date: March 2016
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read More
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was disappointing. It does not come near the food served other luxury cruise lines. We had a number of dishes that were inedible, e.g. under-cooked pancakes, tough and dry duck and tasteless shrimp. Now there were some excellent dishes, but the quality was inconsistent. The chef was miserly with vegetables. Fish was served without fish knives. The menus were full of typos, spelling mistakes and grammar errors. Sorry I am being picky, but this is supposed to be a superb high quality line. Prego was excellent, but Silk Road was reasonable sushi bar at best. Silk Road's much touted black cod was overly sauced with teriyaki so that it was impossible to taste the cod. Eating in the casual venues such as the Bistro and the Trident Grill was always a pleasure. The sandwiches at tea were dry. (We went twice.) We chose Dining by Reservation. This was a mistake. I don't think the ship is structured to handle the flexibility of this programme. Usually we were placed in the middle of the dining room, which meant that it was also the center of the hub-bub as the staff prepared for the second sitting. Service: The service was impeccable in the dining room, the bars and all drinking and eating venues. It was impressive how quickly the staff learned personal preferences. The concierge desk went out of the way to offer us a cheaper, yet very comfortable transfer at the end of the cruise. Embarkation: This was very pleasant and handled with ease. One felt welcomed on the ship. Entertainment: The main shows were abysmal. Most of the cast were talented, but they could not rescue the amateurish material with which the had to work. Ill fitting costume and wigs added to the bad community theater feeling of the shows. The two solo performers were excellent. The lounge/bar performers were all excellent, especially the charming Mark in the Avenue Saloon. Shore Excursions: These were ordinary. Possibly because the two ports are very small Crystal had no choice of suppliers, but they were certainly not the promised "Crystal Adventures." The Ship: The re-fit of the ship has created many elegant and comfortable spaces.The cabins are silent and the bathrooms make amazing sue of small spaces. Unfortunately the refit stopped at the aft end of the ship. The dining room is a dark and noisy space with light fixtures that are dated and probably always ugly. The placing of the serving stations may be efficient, but they increase the noise level.The Stardust Club is an underused, undefined and dated space. My fantasy would be to change it into a second dining room so that open seating would be possible. The announcement-free environment was superb. Enrichment and Daytime Programmes: All excellent. Cruise Director: I do not usually point out individuals in a review, but the Cruise Director on this cruise was completely useless. Although he was always smiling, he was not friendly and certainly did not play the role of the host that most cruise directors assume. His emceeing was so bad it was embarrassing. At disembarkation he did not know what was happening and managed upset some very elderly passengers. He walked away from them (still smiling) completely unaware of the chaos he created. Small Complaints: A formal night on the last night this segment was inconvenient. As the next day was at sea for the ongoing passengers, a last formal night could have been scheduled then. One of our two day laundry orders took 4 days to arrive in our cabin. The attendant's explanation was a shrug and a giggle. We used express check out. Our bill arrived 15 minutes before we were to board our transfer and was full of mistakes. I have never had this happen on any other line. Summary: Would I sail on Crystal again? Maybe, if they offered a really spectacular itinerary. I would certainly board with 4* expectations and maybe I would be surprised. Read Less
2 Helpful Votes
Sail Date: October 2011
Before boarding the "Symphony" October 25 for a 12 night to Bermuda and the Caribbean, a three night New York pre stay was delightful, anchored by a fine hotel "The Setai", newly built from the ground up, staring at the ... Read More
Before boarding the "Symphony" October 25 for a 12 night to Bermuda and the Caribbean, a three night New York pre stay was delightful, anchored by a fine hotel "The Setai", newly built from the ground up, staring at the Empire State Building. My wife and I, treating ourselves to a belated 47 year anniversary, watched a top Broadway Show "Going Away" and the the next evening,a Cuban band while dining. We visited The Whitney and New York City museums, Ground Zero Memorial and the protest encampments. We strolled the High Line Park, ingeniously landscaped on top of an abandoned railway trestle. Also we took Greenwich and East Village walking tour in which residents spend millions for historic quarters with tiny AC boxes in the windows. I boarded the "Symphony" with an incipient cold which manifested itself fully mid cruise. However, the seas were smooth. I managed to attend most ship events and go ashore in which I found the Caribbean Islands less interesting and exotic than Far East Ports and environs, which have more variety than the proliferation of endless tax and duty free stores which envelope the Caribbean ports. However, a satisfying out of town alternative is the fine beaches and water sports. We discovered two gorgeous beaches as the swimming was calm, buttressed by sugary and rock free sand. In contrast, Grand Cayman Seven Mile Beach was disturbed by a recent storm.(The beauty of travel is that that one's perceptions can change for better or worse, no matter how many travel books, cruise folders,or weather reports one reads. Nicely, Crystal Cruise Lines was a good cocoon). The Caribbean island taxi rides seemed exorbitant, as in Bermuda, but there I liked the shop keepers best as their manners seemed more refined and street touts were rare. Antigua was lively and rollicking, with clothes, behavior and cars mimicking inner city youth culture in America, a country and president they admire. The street scene was a relief from the social rigidity and constant activities aboard the "Sympathy". Dining,lectures,card games,table tennis, fitness instruction,dance lessons, just never ending.. The ship, not unlike a wondrous summer camp for retirees, like myself, had luscious dinning and endless activities, but the cramped window only cabins forces couples to escape early elsewhere on the ship. Never mind, Crystal has some event or activity to entertain you to relieve any boredom. My advice is to book a balcony, if affordable, as the wonderful promenade deck has few chairs to escape the pool crowd and really be left alone, not trading stares. The bathroom was compact but the shower water forceful and always hot. The cabin AC was quiet. One could sleep, but the bed was too firm so a crew member brought foam immediately. I felt as if I was cruising in a ocean retirement estate with nice wealthy passengers, dressed expensively, but if you can mask your true social station, such as mine, and update your clothes, you will be fine. The ship and passengers seemed tolerant as there were gays and handicaps sprinkled about who had good taste, apparently enjoying the space and tolerance. I found all passengers cordial and admired the determination of those in wheel chairs. However, at the disembarkation breakfast, I went to shake hand and say farewell to a senior dining staff member, who, excluded from ship tip recommendations,(which I innocently followed),was surprisingly rebuking and told me "I did not appreciate his service". Indeed I had tipped the stewardess beyond the recommendation as she was very helpful dealing with my cold. Bitter and feeling ostracized, I felt everything had been a fraud and I was duped.I contacted the line who gave the profuse but standard apology with a small future credit, with conditions. I did not accept this they as they only had one other ship remaining, "The Serenity", and frankly, I need more ship credit to dare splurge again, as middle class financially, I shouldn't extinguish my savings with endless cruises no matter how much I enjoy pampering. Actually, my top demand was for a direct apology from the ship member who offended me. As of yet, this has not been forthcoming. To deal with the tipping agony, the line is transitioning to " all inclusive". This will prevent such incidents as mine, reducing any temptation for dinning room staff pandering. Nevertheless, I still recommend Crystal, if you can afford a balcony. Overall I remember all the good mornings, the endless pepper offerings, the tea servings by deferential servants in long tails. But my fantasy evaporated at the end. Was everything a fraud, including myself? Read Less
Sail Date: September 2011
Embarcation/Transfer: We arrived into JFK at 17:30 on embarcation day. Used Crystal's transfer service, which is offered at the reasonable fare of $60.00 per person. We were to only passengers transferred on that flight ...so ... Read More
Embarcation/Transfer: We arrived into JFK at 17:30 on embarcation day. Used Crystal's transfer service, which is offered at the reasonable fare of $60.00 per person. We were to only passengers transferred on that flight ...so we had a stretch limo to ourselves from the airport to the ship. Nice way to begin the trip. In retrospect we should have planning to arrive into NYC the day before so we could have had a few extra hours on the ship. Embarcation was no more than a few short minutes as we'd pre-registered on-line. We were processed and escorted to our stateroom. Accomodations: We had sailed on Serenity in 2006, and we were not disappointed in Symphony's verandah stateroom. We were about mid -ship .. port side. Out TA had originally booked a B catagory verandah stateroom on deck 8, but on the starboard side. We requested a port side room and Crystal assigned us a portside stateroom on deck nine at no extra charge. The room is certainly adequate space-wise...beautiful creamy leather two-seat sofa and comfortable upholstered chair at vanity. Bathroom was lovely with the dual bowl sinks, marble, shower/bath fixtures, storage, etc. Bath products supplied are very nice. Our Stewardess was outstanding....room kept spotlessly clean...room service was delectable and served beautifully....my partner is a breakfast-on-the-verandah affecianado...and wasn't disappointed. A plus was being near the self-service (and free) laundry room. Also helpful were the two 'block-plug' outlets we took along as there is only one outlet at the vsnity and one outlet in the bathroom.....not enoufht to accomodate our phone, IPad, and camera charging stations. A Note On charges: The 1000.00 cabiin credit sufficed as. our 'all inclusive' feature ... covered our wine and cocktails and spa treatments and tours.....a real plus.....along with the Crystal Society savings we were pleased with the fare. It's worth it for the service and treatment offered. We even did the portrait photo...great photographer at a reasonable charge (50.00). On Board Guests If you pre-arrange with Crystal you are more than welcome to invite friends on board ... which we did in both New York and Boston. Note that there is no charge to feed your guests to a lovely meal at the Trident Grille at no charge...you only pay the bar bill ... (MDR and Lido Buffet also available at $23.50 per guest.) Dining Incomparable, Six-Star service and cuisine. Can't be improved upon. Senior waiter, waiter, and Maitre d' .... all anxious to make your dining experience memorable. If there is some item you particularly enjoyed on the menu they will make sure that is available to you even if not on the menu. (I enjoyed Caviar every night!) Prego and Silk Road are equally impressive, and all you pay is $7.00 per person for gratuity...a deal! Special Touches Captain's Party and Crystal Society cocktails and dancing in the Starlight Club, and hosted cocktails by Cruise Critic (join the website to be included in their 'meet and mingle' event. Don't miss daily Tea .... especially the costumed Mozart Tea. All held in the lovely Palm Court with String Quartet playing. Best activity is seeing all the lovely ladies dressed up in their formals. Excursions We did the Peggy's Cove tour in Halifax. Very well organized. All the port tours offered were varied and interesting.... Entertainment / Programs The Production Shows were very well done ... enthusiastic, young, and beautiful casts! this is not your 'Cirque de Soliel' extravaganzas --- just well-done variety song and dance production numbers....even some vocal over dubbing and such, but very entertaining and well-programmed for the Crystal passenger. Overall Impression and brief thoughts there was only one child on board ... a charming daughter of a European couple ... the MDR staff treated her like a little Princess!! Crystal has delightful venues onboard for children, but I'd guess Disney might be more of a choice if you had active kids along. General passenger profile was straight, senior, married couples...each and every passenger we struck up conversations and friendships with were charming. I will add that as an older gay male couple we were made to feel extremely welcome...we openly danced together and socialized ...thank you Crystal for being so embracing. Disembarcation Smooth and well organized. We were on our bus ( transfer from ship to airport in Montreal) with luggage in about fifteen minutes. In Summary We feel that the professional attitude, welcoming and personalized service, cuisine, and ship amenities and accomodations make Crystal our favored choice in cruise lines. We have surely been CRYSTALIZED!! Read Less
Sail Date: June 2011
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was ... Read More
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was fabulous. Our cruise had "emerging artists" sailing and entering us. They were extremely talented and we all enjoyed the shows. The lectures were interesting and entertaining. Beginning Bridge classes were given and I liked them. The gym was just wonderful and I worked out most days. Excellent, attentive staff. The spa was very good, and I had two massages. I think the prices are over the top, however. All in all it was a great trip. Linda and I especially enjoyed meeting & hanging out with Bradely & Stuart, who were passengers from the U.K. The Ron Owens group was a lot of fun and Joanne from Fugazi Travel took good care of us... Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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