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3 Helpful Votes
Sail Date: January 2017
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
2 Helpful Votes
Sail Date: October 2016
We take 3 crossing a year, between crystal and Seabourn.But Crystal has a better lecture program. And the Tommy Dorsey band makes it over the top. Crystal also to care of our medical needs. They were just great. The overall staff was over ... Read More
We take 3 crossing a year, between crystal and Seabourn.But Crystal has a better lecture program. And the Tommy Dorsey band makes it over the top. Crystal also to care of our medical needs. They were just great. The overall staff was over the top in all departments. We have done 15 crystal cruises and it was great to see how many crew new our names. The owns we new us best called us Mr. Steve and Mrs. Judy. The one thing that stood out was there house keeping. I dare anyone to find any dust or finger prints on the brass, You think they walk behind you. As for dinning it could not be better. I need a special diet and they prepared all my meals according to my needs. Was for the wait staff if we could take them home they would be very upset with Judy and I. Of all the cruises we have taken 100 + crystal is on top of the list. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony ... Read More
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony Orchestra, and he was thrilled to here this ensemble every night.. our veranda suite on Deck nine was wonderful. The dining experience was memorable with creative, delicious choices every evening. We were always busy. My sea days incled 2 dance classes daily, Team Trivi! And a painting class with a wonderful teacher, Patty Jones.There were also excellent lectures on board and the evening shows were top notch. We have booked 2 more Crystal voyages for 2018! The cruise line has incentives for repeat cruisers, early booking while on board and early payment in full. I had no idea that thirteen days at sea with only a stop in St Thimas could be that much fun. Read Less
2 Helpful Votes
Sail Date: August 2016
We were on this specific cruise as a business incentive award, so we did not actually select the cruise ship or the specific cruise. The Symphony is a relatively small ship, accomodating about 1000 guests. We spent very little time in ... Read More
We were on this specific cruise as a business incentive award, so we did not actually select the cruise ship or the specific cruise. The Symphony is a relatively small ship, accomodating about 1000 guests. We spent very little time in Barcelona (our departure city ) as we used that time for an excursion in the mountains, as we did at most of the other ports. Embarkation and disembarkation were smooth and fast without exception. Because the ship is relatively small, it is also easy to navigate. The cabin was comfortably and pleasantly furnished. Dining was exceptional throughout, from a small private dinner to all the other dining facilities and room service. (It's really a treat to get hot scrambled eggs from room service!) The entertainment was top notch, whether it was informational, a jazz trio in a lounge, or an after dinner show. The service was exceptional in every area. Although all the service staff was phenomenal, I would like to recognize Denis Blagojevic, who works in The Palm Court as being one of the best of the best. We hpoe to use Crystal Cruises again. We would really enjoy another cruise on Symphony, as it was perfect for us in every way. Read Less
23 Helpful Votes
Sail Date: March 2016
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read More
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was disappointing. It does not come near the food served other luxury cruise lines. We had a number of dishes that were inedible, e.g. under-cooked pancakes, tough and dry duck and tasteless shrimp. Now there were some excellent dishes, but the quality was inconsistent. The chef was miserly with vegetables. Fish was served without fish knives. The menus were full of typos, spelling mistakes and grammar errors. Sorry I am being picky, but this is supposed to be a superb high quality line. Prego was excellent, but Silk Road was reasonable sushi bar at best. Silk Road's much touted black cod was overly sauced with teriyaki so that it was impossible to taste the cod. Eating in the casual venues such as the Bistro and the Trident Grill was always a pleasure. The sandwiches at tea were dry. (We went twice.) We chose Dining by Reservation. This was a mistake. I don't think the ship is structured to handle the flexibility of this programme. Usually we were placed in the middle of the dining room, which meant that it was also the center of the hub-bub as the staff prepared for the second sitting. Service: The service was impeccable in the dining room, the bars and all drinking and eating venues. It was impressive how quickly the staff learned personal preferences. The concierge desk went out of the way to offer us a cheaper, yet very comfortable transfer at the end of the cruise. Embarkation: This was very pleasant and handled with ease. One felt welcomed on the ship. Entertainment: The main shows were abysmal. Most of the cast were talented, but they could not rescue the amateurish material with which the had to work. Ill fitting costume and wigs added to the bad community theater feeling of the shows. The two solo performers were excellent. The lounge/bar performers were all excellent, especially the charming Mark in the Avenue Saloon. Shore Excursions: These were ordinary. Possibly because the two ports are very small Crystal had no choice of suppliers, but they were certainly not the promised "Crystal Adventures." The Ship: The re-fit of the ship has created many elegant and comfortable spaces.The cabins are silent and the bathrooms make amazing sue of small spaces. Unfortunately the refit stopped at the aft end of the ship. The dining room is a dark and noisy space with light fixtures that are dated and probably always ugly. The placing of the serving stations may be efficient, but they increase the noise level.The Stardust Club is an underused, undefined and dated space. My fantasy would be to change it into a second dining room so that open seating would be possible. The announcement-free environment was superb. Enrichment and Daytime Programmes: All excellent. Cruise Director: I do not usually point out individuals in a review, but the Cruise Director on this cruise was completely useless. Although he was always smiling, he was not friendly and certainly did not play the role of the host that most cruise directors assume. His emceeing was so bad it was embarrassing. At disembarkation he did not know what was happening and managed upset some very elderly passengers. He walked away from them (still smiling) completely unaware of the chaos he created. Small Complaints: A formal night on the last night this segment was inconvenient. As the next day was at sea for the ongoing passengers, a last formal night could have been scheduled then. One of our two day laundry orders took 4 days to arrive in our cabin. The attendant's explanation was a shrug and a giggle. We used express check out. Our bill arrived 15 minutes before we were to board our transfer and was full of mistakes. I have never had this happen on any other line. Summary: Would I sail on Crystal again? Maybe, if they offered a really spectacular itinerary. I would certainly board with 4* expectations and maybe I would be surprised. Read Less
9 Helpful Votes
Sail Date: May 2015
This was our first Crystal cruise. We have cruised several other cruise lines including Celebrity, HAL, RCI and Carnival. We chose Crystal for this cruise because we normally cruise with our children and we wanted to do something special ... Read More
This was our first Crystal cruise. We have cruised several other cruise lines including Celebrity, HAL, RCI and Carnival. We chose Crystal for this cruise because we normally cruise with our children and we wanted to do something special for our romantic 20th anniverisary just for the two of us. We had an amazing three day precruise stay in Rome. On embarkation day, we had beautiful weather. The embarkation process was extremely smooth and easy. My evaluation in a nutshell: Cabin: We had a GTY cabin and received a category upgrade. We had a Deluxe Verandah Stateroom on Deck 10. The loaction was excellent. It was near the elevator and stairs. Easy access to everything. The decor was lovely. Very elegant and subtle. We had a nice verandah with comfortable furniture. Lots of storage space and a great bathroom with 2 sinks. I didn't give the cabin five stars only due to space issues. For the price point, more space would be nice. Dining: Dining on Crystal is extremely refined . The quality of the ingredients and the care in the presentation is apparent in each morsel served. In the main dining room, there are 2 sides of the menu with traditional and modern cuisine. All very good. We enjoyed our meals at the specialty restaurants: Prego, Silk Road and Tastes. Our favorite was Tastes, a casual dining option with creative and flavorful dishes. Our only criticism of the dining on Crystal was the relative lack of options if you wanted a casual dining option or wanted to eat a later lunch after coming back from shore excursions. I loved the ice cream and the coffee at the Bistro. Service: Service shines on Crystal. Absolutely impeccable in every aspect. Kudos to Crystal. Activities: The enrichment speakers were truly outstanding. I actually learned a lot on my vacation! The Magic Castle and evening entertainment were all very well done.I did feel that this was an area that the bigger ships do have a bit of an edge ( barring the enrichment was is superior on Crystal). Public Spaces: The ship was perfect,y maintained. The decor was thenepitomy of quiet elegance. Lots of quiet areas tonrelax and read or enjoy a drink. Never had a feeling of crowding. Just an oasis of relaxation. Spa Services: I had an excellent massage with no hard sell at the end...a welcome change from other cruise lines. The Ports: We had incredible luck. Perfect weather throughout the cruise and wonderful ports. All were enjoyable. Malta, Sorrento, Santorini, Ephesus, Taormina, Rhodes, and Istanbul. We loved having overnights in Malta, Sorrento and Istanbul as it gave us more time to explore. Excellent itinerary. Disembarkation: We disembarked in Istanbul. It was quite chaotic. Not sure how much control Crystal had over the process there. We enjoyed 4 extra days in Istanbul . A pity it has been cancelled as a cruise destination by most major lines. We loved Crystal and have booked a cruise i. juky for our entire family. Read Less
Sail Date: February 2013
We had an extended trip to Asia and this cruise on Crystal fit in nicely. We started in Bali and we got off in Singapore. From the moment we arrived, we were delighted. The ship has a wonderful and elegant look, lots of great ... Read More
We had an extended trip to Asia and this cruise on Crystal fit in nicely. We started in Bali and we got off in Singapore. From the moment we arrived, we were delighted. The ship has a wonderful and elegant look, lots of great multi-functioning rooms, plenty of quiet areas, a computer classroom, card room, charming bars, great musical groups everywhere and an open and spacious feeling. The big differences in this cruise and others is simply the entire crew. Within 30 minutes of being on board, wait staff knew our names and remembered them throughout the cruise. They have this amazing enthusiasm as though they were brand new employees, but many have been with Crystal for 10-15 years. All the venues offered fine linens, stemware, dishes and beautiful food presentations. They also offer two fine dining experiences which were absolutely perfect - Italian and Seafood/Sushi. The wine selections are matched nightly with the food and the sommeliers were knowledgeable and gracious - offering many options. Bartenders made the evening cocktail a joy to experience. The cabins are standard in size but very efficiently organized with plenty of space. Bathrooms are nicely upgraded with a small tub, TWO sinks and nice amenities. They have three decks that offer multiple complimentary washers and dryers, what a great option that is for traveling in warm weather. The shows on board were so impressive, the lectures fascinating, ballroom dance lessons and group exercise were fun and relaxing. Best of all was the golf pro, he gave talks on sea days and lessons with hands on techniques. The last day he showed everyone a video of their golf swing with a special lesson on improving their techniques. So much to do on board I wished we had more sea days. I had heard great things about Crystal and everyday was WOW. We arrived in Singapore for our own transfer, the bags were all paced on carts ready to roll away. Cannot wait to sail again, I only wish they had more ships. Read Less
Sail Date: December 2011
This was the third cruise for me and the Missus on Crystal. We were on the Harmony (still our favorite) and the Serenity. First time on the Symphony. The Symphony is on the far side of 15 years now. Here and there, you can see the wear ... Read More
This was the third cruise for me and the Missus on Crystal. We were on the Harmony (still our favorite) and the Serenity. First time on the Symphony. The Symphony is on the far side of 15 years now. Here and there, you can see the wear and tear on the ship after years of steady cruising. But it's still one of the best of the small liners - and we like 'em small. An older ship develops certain idiosyncrasies that come with age. The level of service that comes with this particular cruise line made up for that, mostly. Check-in was unusual, at least for me. I've been so used to checking in at the pier, and the Symphony's was held in the Starlight Room. The lines were less than orderly but check-in was quick. Los Angeles was gray and dreary, with rain in the remote forecast. We grinned and beared it as we stood under one of the fan blowers that blew cold air on us on the Promenade Deck during boat drills. Getting underway from San Pedro, the PA malfunctioned and we never did hear the scratchy recording of Louis Armstrong's "What A Wonderful World" that is usually mandatory upon every Crystal sailaway. Minor points. The cabin was small, but the AC / heater worked perfectly. The resin basins in the lavatory looked odd, but took up very little space and mostly kept the water in the basin. Ambient noise was a problem in our cabin. When our neighbors weren't running the television loudly in the morning, we heard the Symphony's orchestra running rehearsals in the Galaxy Lounge that was almost directly below us. We needn't have shown up *at* the evening shows; we could *hear* them perfectly fine from where we were sleeping... Another issue: vibration. Okay, so it is nice to have a bed with "magic fingers" - due to vibration that was transferred either from the hull or the engine room. But too much magic fingers can be too much of a good thing. It could be difficult to sleep at times between L.A. and Puerto Vallarta, and back north to L.A. on the way home. One thing that was not a problem was the food. Whether you were in the dining room or the specialty restaurants or the Lido, the quality was quite good. We had a very lively table at late seating. Our Waiter and Senior Waiter were top-notch. This was a Wine & Food specialty cruise, as evidenced by the appearance of Hawaiian celebrity chef Sam Choy. One of the evening meals in the dining room contained examples of his work. I like the food in his restaurants in Honolulu; in a dining room venue where the meals are served en masse, the flavor of the dishes lost a little something. Our favorite meal: Late Riser's breakfast in the Trident Grill. The service by the wait staff was very personal, considering that they are not eligible for gratuities unless you specified it prior to the end of the cruise. While the menu was shorter, there wasn't as much noise or frenzy as there was in the Lido next door. We tried both of the specialty restaurants. Prego was warm and inviting. The food was excellent and I would recommend a repeat visit. Silk Road's food was really good but the service was rather perfunctory and cold. Perhaps an off night for the staff? One surprising evening dining venue: on one evening, the Lido was opened for casual dining. The menu featured bits and pieces of the evening's Dining Room selections and the food was great. The service, for a non-fee, non-gratuity restaurant, was again outstanding. My only food gripe is the lack of a casual dining alternative at night, other than room service or the occasional opening of the Lido for casual dining. Practically all the other food options, other than the Dining Room and specialty restaurants, close at 6:00 p.m. We finally escaped the cloudy skies on the second day at sea. Nice to walk around the ship in warm-weather clothes. Crystal likes to name its cruises with flowery terms. Ours was "Sun-Kissed Shores." We received plenty of sun in Puerto Vallarta, along with more of the warmth we craved. Having been there many times, our shore adventure was across the street to the upscale portside shopping mall - and then next door to Wal-Mart... While in port, we were joined by a Carnival ship and the Disney Wonder. I marveled at the progress of marine architecture in comparing the Carnival vessel, which dated back to the early 90s or so and looks her age, and the Wonder which is cruise ship state-of-the-art. Topolobampo: This was to have been the jumping-off point for the Copper Canyon tour. Because Crystal couldn't fill an entire special train for the tour, it was cancelled prior to the cruise. This was explained to me in not-so-apologetic terms by the Shore Excursions staff - probably the only members of the staff I had any real complaints about. We did take the shuttle into Los Mochis and walk around the city's palm-filled public gardens. It's a big park, shady and quiet, in the heart of a fast-growing town. At the pier, the locals set up a stage with dancers and a band, and a small collection of shops. But hardly any of the passengers stopped for any period of time to watch the show. I really felt sorry for the people who had set this up. Topolobampo doesn't get many calls from cruise ships. A less-upscale cruise line would have yielded more-curious passengers. Loreto: My favorite Sea of Cortez town. It is an easy walk from the tender pier to the heart of the city and the old mission. The tourist shops were fun, but the Missus and me enjoyed strolling around the parts of town that the locals frequent. I'd love to spend a week just hanging around this city, because it isn't yet as commercial as the other Mexican Riviera ports. The weather in the Sea of Cortez, by this time, was less favorable than what we received in Puerto Vallarta - mostly partly cloudy, and it remained that way until we headed back into the grayness of the return cruise to L.A. Miscellaneous: There was certainly no lack of activities while at sea. The cruise lecture series featured, among other speakers, former U.S. diplomat "Tex" Harris, who talked about America's relationship, past and present and future, with Mexico, and Lou Zamperini, the former Olympian-turned-POW who is the subject of the best-selling book "Unbroken". I occupied myself with an excellent series of golf clinics, conducted by former LPGA pro Shannon Kneisler. The Missus and I attended a Cruise Critic Mix & Meet aboard the Symphony, certainly one of the nicest M&M gatherings we have attended. Kudos to the organizer (Haikou) for putting this together. Lots of great food and drink, and visits by the Captain and officers. We were disappointed in the Palm Court. On the Serenity and the old Harmony, it was a special space amidships. On the Symphony, it is located where the lounge above the bridge is located on most ships. It looked cluttered, and somewhat claustrophobic. Disembarkation: we woke up to cold, hazy weather in San Pedro. There was a Princess ship in the main terminal, and the Queen Victoria in the second terminal. We were relegated to the "shed" that masquerades as a cruise terminal at the end of the pier. While Crystal has a "no announcements" policy at disembarkation, that did not guarantee an orderly departure from the ship. The lines were fairly long - lots of yellow-tag passengers headed to their cars parked at the terminal - and rather disorganized. But that didn't take away from what turned out to be an excellent cruise.   Read Less
Sail Date: April 2006
This was my 4th Crystal Cruise, and 25th overall. It was an eastbound crossing, from Miami to Lisbon - 8 sea days, no ports. Theme was the same as my 2005 Crystal cruise on the Symphony, Big Band with the Tommy Dorsey Orchestra. Since I ... Read More
This was my 4th Crystal Cruise, and 25th overall. It was an eastbound crossing, from Miami to Lisbon - 8 sea days, no ports. Theme was the same as my 2005 Crystal cruise on the Symphony, Big Band with the Tommy Dorsey Orchestra. Since I made my own air travel arrangements, I flew to Miami from Boston a day early to be on the safe side. Obviously, if you miss the ship on a transatlantic cruise, there is no catching up to it! I stayed at the Port of Miami Holiday Inn on Biscayne Blvd. Nothing special, but within sight of the port and also directly across the street from the lively Bayside Market Place. "Super Shuttle" fare from airport to downtown is only $15 per person and they deliver you to the door of your hotel. Hotel to port would be a short taxi ride, but my sister, who was in Florida for the winter, took me to the ship, where she joined me for tea as a visitor. Speaking of visitors, Crystal, unlike some cruise lines who banned visitors after 9/11, is very accommodating. The request form is available on their website; they say to allow two weeks before sailing, but I have normally received approval within a couple of days after faxing the form to them. Boarding was Crystal's normal painless process. Crystal's staff never cease amaze to me. One of their ground staff recognized my sister and me immediately, even though it had been a year since he had seen us in Ft. Lauderdale, and he even remembered that she lives in Rhode Island when not in Florida! Crystal had upgraded me twice, once from my usual Deck 7 cabin to a balcony room on Deck 8, and finally, when they decided to use the crossing for Deck 8 cabin refurbishing, to a Deck 9 cabin. This turned out not to be as desirable as I thought, as during rough weather there is a lot more motion in the higher-up, forward cabin, than amidships on Deck 7. Cabins appear to be identical in size, layout and dEcor, except for addition of balconies on Decks 8 and 9. If offered a similar upgrade on a future crossing I would be tempted to say, "Thanks but no thanks." We sailed on schedule, Captain Giske having warned us that it might be a bit rough when we got into the Atlantic. It was, but not so bad as to curtail first-night activities. At the end of my February Amazon cruise I had mentioned to Maitre d' Remi Szutikiewicz that I'd like to be at the Chief Engineer's table sometime, and sure enough I found myself assigned to the table hosted by Chief Engineer Torbjoern Mathisen and his charming wife Penny. One nice touch is that on formal, officer-hosted nights, place cards are used so everybody has a turn to sit near enough to the hosts to converse. We had a good group at the table - eight most nights, but expanded to 10 on nights the Chief was hosting. No need to comment again on food and service - it is still tops. I'm told that even on Crystal's full world cruises, no menu is ever repeated. On several nights our waiter informed us that a special dessert, in addition to those on the menu, was being offered. Thankfully, the tacky baked Alaska parades are long gone from Crystal. Overnight the swell got progressively larger, around 30 feet, so by morning the ship was pitching quite a bit. The stabilizers do a good job in preventing any appreciable roll. Showering and shaving before dinner was quite a challenge. By afternoon it was obvious that it would be foolish to try to put on a production show, so pianist Naki Ataman agreed to do his show a day early. As usual, his "Around the World" program was terrific. Due to the relative shortness of this cruse, there wasn't time for him to do his second program. The Tommy Dorsey Orchestra went on as scheduled in the Palm Court, although some band members were obviously a bit under the weather. Unfortunately, Buddy Morrow, who normally leads the band, had been ill so did not make the trip. Direction was ably taken over by Daryl "Flea" Campbell, another old time big band musician who played with the Dorsey Brothers after Tommy and Jimmy put aside their feud and got back together, in the early '50s, I think. Only one or two couples attempted to dance, as the Palm Court really moves in rough seas because of its high-up, forward location. However, the seas calmed day-by-day as we headed east, so there was lots of good music and dancing for the rest of the crossing. Speaking of dancing, dance team Tony and Margaret Long returned from leave and re-boarded in Miami, and as usual held very well-attended dance classes every day. I also took a few private lessons with Margaret, who continued to try to teach me the Tango. Sadly for Crystal, the Longs will be leaving the company at the end of their current contract in July to join a studio in Arizona. I'm sure it is a good career move for them, but they will be missed on Crystal. Lecturers were up to Crystal's usual standard and I particularly enjoyed those by big band theme lecturer Loren Schoenberg. He could easily have drawn a crowd for several more sessions, but there weren't any more openings in the busy daily schedules. Loren is also an accomplished tenor sax player and sat in with the band and the jazz combo on several occasions. As mentioned by Cruise Director Paul McFarland, this cruise draws people who like the shipboard life, rather than lots of port calls. I would guess that between 75% and 80% of the passengers were repeaters. I ran into a number of people I had met on previous cruises, although this was only my 4th time on Crystal. Even with the couple of days of rough seas, a good time was had by all. Liveliest late-night venue continues to be the Avenue Saloon, especially on Karaoke nights. No way I would get up there and sing, but lots of fun to watch. Performers range from quite professional to some who shouldn't even be allowed near a microphone, sort of like the early rounds of American Idol. Arrival clearance in Lisbon was painless and quick, once they solved a mechanical problem with one of the baggage conveyors. One recommendation for Lisbon arrivals. I had bought the ship's airport transfer at a cost of $46; I learned when we arrived that taxis to the airport only cost 16 Euros, about $20. The spring eastbound crossing by Symphony is not on the 2007 schedule, as the ship will reposition from the Caribbean to the Mediterranean via the Far East. However, the November 2007 Lisbon - Miami crossing by the Serenity will have a big band theme, so I've already booked it. My next Crystal cruise will probably be the February 2007 Miami to Los Angeles Panama Canal transit. Perhaps one of these days I'll run into some of my fellow "Cruise Critics." Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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