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19 Helpful Votes
Sail Date: August 2015
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our ... Read More
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our first cruise. I mostly want to address the negative stuff that has been written or that I noticed. First of all, the rooms are fairly small - it's a boat folks. Whatever you have you have to float on the ocean and sail. Our room was def cozy but 2 people lived there and felt luxurious from day 1 on. The shower blasts high pressure water, there are his and her sinks. Oh and btw you can order whatever you want whenever you want. We would get a wake up call at 7:30a and then at 7:40a there would be the steward with out piping hot coffee and english muffins. The rooms is just not going to be the same size as a suite at the Holiday Inn in Mobile, AL. Anyone who complains about the food on this ship needs their head examined, it is all-you-can-eat fine dining, full stop. I was incredibly skpetical of the all you can eat concept; I've been to plenty of crappy all inclusives in my day. This is 1 Michelin star quality every night and that's just the dining room. The service is incredible from top to bottom, my wife couldn't carry a plate to her table at lunch without having 3 guys swoop in and take it from her. The clientelle is older but so what? If your goal is to party hard don't got on a cruise. Go to Mykonos, Ibiza, etc. We had tons of fun meeting new people. Guess what folks? Senior citizens are more interesting than 18 year olds. If you're like me and you were worried that you had overpayed for this stop worrying and get ready for the trip of a lifetyime. Read Less
2 Helpful Votes
Sail Date: March 2015
This was my sixth Crystal cruise and my fifth on Crystal Symphony. It really is a beautiful ship and the money they have spent on her over the last few years really shows. Palm Court is the most beautiful room on the ship but all the ... Read More
This was my sixth Crystal cruise and my fifth on Crystal Symphony. It really is a beautiful ship and the money they have spent on her over the last few years really shows. Palm Court is the most beautiful room on the ship but all the public areas are large, elegant and impeccably maintained. There are so many spaces, large and small, on the ship that you will always find the perfect spot for what you are in the mood for. If anything I think the service just keeps getting better, the staff get to know you on the first day and I am well remembered by those who worked on previous cruises. I like never having to queue for anything, all the small details are sorted out. I do find the reception staff quite frosty and not very helpful however. I usually book a room with a balcony but on Crystal you pay a big premium for the privilege. On this cruise I took a room on Deck 5 with just a picture window and no balcony and didn't really miss it. Every stateroom other than on the penthouse floor is absolutely identical in terms of size and appointments so think twice about paying the extra. The rooms are relatively small compared to many other luxury ships today but I don't find that an issue, depends how much time you like to spend in your room I guess. Sea days on Crystal are full of activities and there is plenty to choose from, their nightly entertainment is first rate and, even though I have seen most of the shows before, I still go along each night as the standard is so high. Having a catholic priest on board and being able to go to mass daily is also a big plus for me. The food in the specialty restaurants is fantastic, in the main dining room it isn't quite as good, the ship wasn't full by any means on this cruise but the main dining still seemed like being in a railway station, with harried staff rushing past all the time. It pays to know that you can select beverages and food items not on the menu - it's just a matter of asking but Crystal certainly doesn't let on that there are alternatives. The standard sauvignon blanc they had most nights was terrible but all I had to do was ask and they happily supplied something else. One night our table had a fabulous dessert which one of the table had ordered for us the night before and I heard of another table who ordered rack of lamb for their whole table even though it wasn't on the menu - you need to do this the prior day of course. I have been spoiled by Crystal and have no interest in evenly trying any other cruse line, I am already booked for my next cruise with them. Some may say I'm missing out on trying other experiences but I'm happy with what Crystal provide so why risk getting a lesser experience on another line? Read Less
Sail Date: January 2014
When we told fellow passengers that it was our first cruise many said that we were starting at the top and it was all downhill from there! I say this by way of giving perspective to our comments to follow........we really had no ther ... Read More
When we told fellow passengers that it was our first cruise many said that we were starting at the top and it was all downhill from there! I say this by way of giving perspective to our comments to follow........we really had no ther experience like it with which to compare. The outstanding feature of the cruise was without doubt the staff on board. Friendly, service orientated and a credit to their employer. We were struck by how much they appeared, and were, happy to be working for Crystal. That flowed through to their service to us. We ate in all the venues and not only did we not find fault, to the contrary every meal was wonderful. I have never tasted better soups and my wife was continuously spoiled with the dessert plate by our wonderful waiter Franklin and his pairing Juan. Ciselo San Juan added those extra special touches that come with his over 20 years experience with the ship and by the end we counted them as friends rather than service staff. The Food and Wine theme was well received by us and we thoroughly enjoyed the opportunity to meet and watch the demonstrations by the guest Chefs. The Cabin on Deck 7 was well cared for by our stewardess Andrea and nothing was too much trouble for her, not that you need to spend much time in the cabin anyway. Entertainment wise, there was more than enough to fill your time on board or ashore. Early on my wife said that she was feeling overwhelmed by the full program she had each day and then promptly filled her next day with twice as much as myself. Unpack once, do as much or as little each day as you wish, meet a wide range of interesting people from all over the world while having great food and wine....it doesn't get much better than that. Are we hooked and can't wait for our next Crystal experience....you bet! Read Less
2 Helpful Votes
Sail Date: March 2012
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan ... Read More
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan things, so we thought a cruise was the logical choice. We chose Crystal Cruises because I like a more formal atmosphere. In that aspect, Crystal delivered. The women always dressed stunning on the ship on formal nights -- even on some casual ones. The men were always at least in suits on formal nights, but many more wore tuxedos, which was nice. We found the following things to be especially good about the cruise: 1. The service. We can't say enough about how willing the staff were to cater to your needs and how cheerfully they did so. 2. All inclusive. We could not possible have eaten or drank anymore. And all inclusive does not give you rail drinks. It gives you pretty much anything short of Louis XVII Cognac, which they have for an upcharge. Glenlivet or Glenfiddich, though? It's on the house. 3. Food. Prego and Silk Road are always booked, yes, but both made for a special experience. Book them early, and don't expect more than one seating at each. It won't disappoint you that much, though, as the Main Dining Room fare is excellent and varies each night. 4. Friendly cruisers. We met many interesting people and shared plenty of great conversations. We didn't encounter any bias as a gay couple, at least we didn't perceive any. 5. Avenue Saloon and the Connoisseur Club. The Avenue Saloon was by far the best bar on the ship. The piano player was great. The Connoisseur Club was my favorite room on the ship. If you like cigars, it is amazing. Though I might suggest bringing your own cigars (prices were a bit high), their premium alcohol prices (30, 40 year old cognacs, etc.)were very reasonable. A couple of minor complaints, neither of which will deter us from cruising wiht Crystal again: 1. The internet. We realize that it's a cruise and there are logistical issues to getting connectivity. Perhaps these issues are so great that the charges and problems with the internet onboard are justified. But it seemed overly expensive. $50 got you two hours of internet and $200 got you 10 hours. That's pretty steep, even if you have the money to pay for it. All that aside, it didn't even work half the time. 2. Demographics. I don't know if its always this way on Crystal, but the crowd seemed very old. We expected an older demographic, but this group seemed to be 65 or even 70 plus, with a small smattering of other ages. I heard some comments from some of the older patrons to this effect that the crowd seemed older than usual, so perhaps this was an anomaly. Like I said, we had a wonderful time, but we feel the cruise could benefit from a more mixed crowd. Read Less
Sail Date: February 2011
We signed up for our first cruise experience with Crystal with many recommendations from friends. We were not disappointed. Crystal Symphony's crew made us feel welcome from the get go. We were part of the "Mix & Mingle" ... Read More
We signed up for our first cruise experience with Crystal with many recommendations from friends. We were not disappointed. Crystal Symphony's crew made us feel welcome from the get go. We were part of the "Mix & Mingle" reception and met a few other Cruise Critic board members plus the cruise directors and hotel manager. We shared questions and got great support. We were especially pleased to have met Jane Salk, Crystal Society's hostess for this cruise. She made us feel part of the "Crystal family". We had delightful table mates, who will be our friends forever. The waitstaff was outstanding and it seemed "no problem" for our special requests that veered from the menu set for the day. Amazing! We did get great information ahead of time from Crystal Cruises and Cruise Critic which was an enormous help for us as first time cruisers. We would highly recommend that new cruisers seek out the info we did and just ask. Most folks gave us good info. We know we will be cruising with Crystal in the near future and it's just deciding as to where do were want to go. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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