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7 Helpful Votes
Sail Date: June 2017
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There ... Read More
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal. The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair. We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again. Read Less
4 Helpful Votes
Sail Date: November 2015
This ship was built in the early '90s and set sail in the mid '90s. Although the ship is older than other luxuryn options, the ship does not show her age. I was looking for signs of wear and really could not find any. The ... Read More
This ship was built in the early '90s and set sail in the mid '90s. Although the ship is older than other luxuryn options, the ship does not show her age. I was looking for signs of wear and really could not find any. The reason is that she is meticuluosly cared for on an ongoing basis. If you get up early enough or stay up late enough, you can see how hard the staff works to address any wear in the ship, and before the guests would notice a problem. The crew and staff of the Crystal Symphony are the ship's greatest asset. They are more than just responsive when a passenger asks for something -- they anticipate the needs of the passengers and do so in a friendly way. Many go out of their way to learn the names of the passengers and then assume responsiblity for that traveler from then on. The food is the best of the best - intersting and tasty selections each day, and beuatifully presented. No expense spared. The Nobu specialty restaurant is in a class of its own. We went twice and I am not even a huge shushi fan! The basic category room is small but workable (246 SF with balcony). The added space of a penthouse would have been appreciated, but perhaps not worth the added cost. Let's face it: if small rooms are problematic then maybe cruising is not for you in the first place. Regardless, there is plenty of space devoted to the common areas so other than in the stateroom no one should feel claustrophobic. The target market for this cruise line is decidably the older crowd -- age 70+. At times there were enough seniors piloting their motorized scooters to warrant a traffic cop or perhaps valet parking. Make no mistake that the age of the crowd sets a tone, and that is one that is placid. If you are looking for high energy activities on board, you will be disappointed. Needle point classes and nodding off by the pool are more the order of the day. The entertainment was just plain bad. There was a featured flutist who played with the ship band one night and a low quality Elton John impersonator (although his back up singers were quite good) who played another night. Sereiously, when I think of cool entertainment, the flute just does not come to mind. There is also the ship's band who played by the pool/sunning area for about an hour daily. This was Muzak elevator music with an Asian influence. The rendition of a KC & the Sunshine Band song is still in my head, and that is not a good thing. That music certainly did not risk waking any napping seniors. There were also a couple of speakers who gave canned presentations on dull subjects, but like the other entertainment options were worth missing. The ship did stream some football games via satelite, but it seems they could have done more of this. Ditto better and more frequent movie selections. Not a huge issue, but shopping aboard the Symphony is odd. This is a Neiman Marcus level cruising experience with last year's Macy's basement shopping. Shopping can be a real money maker and the Symphony is missing a real opportunity here. Read Less
Sail Date: May 2012
As a newbie to Crystal I was excited to experience my first luxury cruise. I had been looking at Crystal, Regent and Seabourn. I ultimately decided on Crystal due to the sail date, wonderful itinerary and the very reasonable cruise fare. I ... Read More
As a newbie to Crystal I was excited to experience my first luxury cruise. I had been looking at Crystal, Regent and Seabourn. I ultimately decided on Crystal due to the sail date, wonderful itinerary and the very reasonable cruise fare. I booked in September for the May 21 voyage on the Symphony called European Discoveries. This would also be the annual President's Cruise so the expectation of special events and programs was also an enticement. Highlights: -Great itinerary and the ports were all terrific. -All inclusive fare with alcohol and gratuities included. -Free Shuttle buses to town -No need to sign slips for a large variety of table wines wines and spirits. -Excellent customer service, the best we have had onboard any ship. -Treated same by the crew if you were in an ocean view room or a penthouse. -No speical treatment like priority tendering for those with elite status. -Pre booking shorex in advance but not charged until you are on the ship. -Bistro extra hours and quality of cheeses, cured meats, fruits and desserts. -Fellow passengers were interesting and great cruising companions. -Free laundry Lowlights: -Inconsistent food in the Crystal dining room. -High price for Crystal shore excursions (although the ones we took were excellent). -Crowding. As our cruise was sold out it was often hard to find a seat in the Lido for breakfast. -Enrichment program was weak. Too many lectures on the Middle East when presentations on WWII and the D-Day invasion would have been much more appropriate and interesting. -Terrible quality of the coffee in the Lido. -Mozart Tea was just ok. Tea was weak. Why can't Crystal serve loose leaf tea? We boarded the Symphony in Southampton on a Monday afternoon. Embarkation through security at the City Terminal was tedious. We had to keep showing our passports. Once onboard the ship the check in was completed which only took a few minutes. I don't think it was any faster to do it this way than in the cruise terminal. I am guessing that Crystal can save money by not paying as much for the port staff and would prefer to process people onboard the ship. Of course I could be wrong about that too. We had a category C Deluxe stateroom with large window. On my past 12 cruises I have always had a veranda and booked a window this time in order to save $1000 on the per person cruise fare. Our stateroom 7117 was located in the aft area of the ship. The window was quite large and during the day provided a great view across the Promenade Deck to the sea. You cannot see out of the window at night due to high intensity flood lights on the deck. With this being the only drawback we did not miss having a balcony at all. Our itinerary was very port intensive interspersed with 3 sea days. For a cruise with many more sea days the balcony might be nice so you can sit out during the day and also see out at night. Our category C (which is he same size as category D and E) stateroom was elegant and spacious. The Murano glass night table lamps and crystal mirror sconces were beautiful. Deck 7 where the Category C rooms are located has a lavender, cream and gold theme. I love lavender and was delighted! It was just a short walk out the door on Deck 7 to the outdoor area at the back of the ship and also just a short walk and elevator ride up to the Lido on Deck 11. The beds were very comfortable and had a top sheet and fluffy white duvets. I requested special pillows from among the 4 options on the pillow menu and was quite happy. Our room had plenty of storage, 15 drawers and a very nice closet with a motion activated light. The bathroom was a nice size with glass sinks. There was limited counter space. The shower was very steamy and was great for some of my wrinkled dresses. The only downside to the steam was that the room became very wet. The walls were absolutely drenched. A glass door instead of a curtain would be a welcome addition for the tub/shower. I would describe the look and feel of the Symphony as more understated elegance than beautiful. There was no "wow" factor to Symphony that can be found on several new builds. The Symphony entered service in 1995. There have been several refurbs since then including the one immediately following our voyage. Our favorite area of the ship was the layout of Decks 5 and 6. They were joined by a central sweeping staircase and provided a high class feel. The Bistro on deck 6 was another highlight with an excellent selection of specialty cheeses, cured meats, fruits and pastries. We made regular visits to the bistro during our cruise. The two specialty restaurants, Silk Road and Prego are available at no additional charge. We tried both and although Asian food is my favorite, we were not impressed with Silk Road and preferred Prego for its excellent Italian dishes. The carpaccio in Prego was fantastic. We both had pasta which was flavorful and well presented. Prior to the cruise immediately after final payment you can login in to Crystal's PCPC and book all you dining times in advance. I loved this and booked all our meals for either 7:15 pm or 7:30 pm. We met some guests who did not book in advance and were eating at times they found inconvenient. The food in the Crystal Dining room was hit and miss. Perhaps we made the wrong choices but we only had a few meals that we liked. The rest were as Simon Cowell would say, "forgettable". If I did not take photos I would have no memory of what we ate there. The lobster was excellent and I had several yummy desserts. However, a shrimp Cobb salad without any lettuce and a few unappealing fish dishes that were dried out left me disappointed. We had much better food off the ship than during our 11 night cruise. There were also a few buffets on the sea days. The Asia buffet seemed very Filipino and the Med buffet was horrific. I love Mediterranean food so this was a surprise. I ended up with a Reuben from the Trident Grill. At times our meals in the Crystal Dining Room felt very rushed. They served the food quickly and had us out the door on most nights between 8:15 pm to 8:30 pm. Our ports for the cruise were Southampton; La Coruna, Spain; Bilbao, Spain; St. Jean de Luz, France; St. Malo, France; Honfleur, France and Hamburg, Germany. It was a fantastic itinerary and we were fortunate to have excellent weather up until our arrival in Hamburg where it was drizzling. The seas were so smooth and I didn't have to wear my pressure wristbands at all. It was my first cruise where I was sad to disembark the ship. We booked our next Crystal Cruise while onboard for the beginning of 2014. We are eager to see the improvements made to Symphony in Hamburg following the recent refurb. The photos, especially of the new Palm Court (which previously looked like a retirement home) make 2014 seem a long way off. Overall we were very impressed with Crystal and look forward to future voyages. Ports: There is no option on the CC menu for many of our ports. In Bilbao, Spain we took the bus independently to San Sebastian. We had a long but fabulous day. Loved San Sebastian. The town is beautiful and we had the most amazing pinxtos lunch that we will remember for along time. We also visited La Perla Thalassotherapy spa and spent about 2 hours there doing the circuit and enjoying the hot pools. Rating would be a 4. For Saint Jean de Luz we were ultimately able to tender after a few tense moments with delays. We visited both St. Jean de Luz and Biarritz on a Crystal excursion which was fabulous. Both places had great shopping and restaurants. The history was fascinating. Would love to go back. Rating would be a 5. In St. Malo, France we tendered again but it was much easier. We took another Crystal excursion, this time to Dinan and Dinard. Had a great guide and really enjoyed it. I would rate it a 5. After our excursion we walked around the ramparts in St. Malo and had a delicious lunch at Brasserie du Sillon facing the beach. I rate this port a 5. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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