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4 Helpful Votes
Sail Date: August 2018
We have gone on other Crystal cruises before and were anxious to check out the new Seabreeze Penthouses. While they are 50% larger than the standard Veranda Suites, they also cost about 50% more. The Suite was beautiful and the extra ... Read More
We have gone on other Crystal cruises before and were anxious to check out the new Seabreeze Penthouses. While they are 50% larger than the standard Veranda Suites, they also cost about 50% more. The Suite was beautiful and the extra space was fantastic. On the negative, the TV is in an awkward place, the vanity area is very tight and the lifeboat just below our balcony interfered with our view. Also, while some passengers will appreciate having a private butler, we did not see this service as a big plus. Although the refurbishment of the ship had occurred months ago, some elements were still being completed. The WiFi was being worked on and required technicians to go into all staterooms. The in-room movies were limited because they were still loading them into the new system. The food and service in Umi Uma and Prego was wonderful as usual. The service in Waterside was excellent but the menu seemed a bit uninspired. The Mozart Tea still featured waiters in period costumes and a generous selection of treats, but overall it felt less grand than it used to be. Compared to other luxury cruise lines, Crystal is still our favorite and we will be on Serenity later this year after it is refurbished. Read Less
3 Helpful Votes
Sail Date: November 2017
We booked the cruise when Egypt was on the itinerary and had 4 friends book with us. When Egypt was pulled, it was too bad Crystal did not add another day in Israel instead of wasting the time on Cyprus and Shalalah, Oman (no offense to ... Read More
We booked the cruise when Egypt was on the itinerary and had 4 friends book with us. When Egypt was pulled, it was too bad Crystal did not add another day in Israel instead of wasting the time on Cyprus and Shalalah, Oman (no offense to anyone). Regarding the ship, for the most part, well done. But it is difficult to understand how they left the option on the stateroom TVs out with respect to CC. As a result, you had to turn up the TV to hear (if you have a problem--I do) and the wall partitions with the TVs is paper thin and our neighbor could hear us and we them. The entertainment started off slowly but quickly picked up pace and was excellent as the cruise went on. Crystal's staff continues to excel and made the cruise very nice. Fix the few problems (I hope) and we'll be back. Read Less
3 Helpful Votes
Sail Date: January 2017
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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