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17 Helpful Votes
Sail Date: December 2018
This was our first luxury cruise and our travel agent highly recommended this line. We have sailed many times and the most recent had been with NCL Haven. While we loved the Haven, we hated the crowds, overwhelming smoke and mediocre food ... Read More
This was our first luxury cruise and our travel agent highly recommended this line. We have sailed many times and the most recent had been with NCL Haven. While we loved the Haven, we hated the crowds, overwhelming smoke and mediocre food and service on the rest of the ship. We couldn’t wait to disembark. That was when our agent recommended we move up to Crystal. We will never go back. From the first minute, we noticed the huge difference from other cruise lines. We were greeted by name immediately and by evey crew member. Honestly, before we sailed, we were greeted by our names by every crew member each time. I don’t know how the do it. By the first day at sea, everyone knew our preferences. From Clarry at the pool to Jonathan at the Marketplace and Viktor at the Bistro. I could ask Clarry to leave a message for my husband and he would keep an eye out for him and relay the message. Anyone who has ever lost their husband on a cruise ship knows how impressive and helpful this is! We enjoy good food and entertainment and Crystal impressed us more than we thought possible on both. The entertainment was spectacular thanks to the regular ensemble, great costumes and programs. On top of that, it was a Jazz themed cruise with the most amazing visiting artists. Perry Smith jazz guitar was exceptional and Crystal should continue the relationship with this amazing artist!! Another huge shout out to Carl Wishnewski, best piano man since Billy Joel. Umi Uma, by Chef Nobu is not to be missed. The miso cod is “last meal” worthy and the mushroom soup is sublime. We ate there twice and could easily have gone again. Don’t be worried if you don’t like sushi. There is plenty of variety for anyone. I love sushi but my husband doesn’t. His Kobe steak was one of the best he has ever had. The main dining room was always available, we never waited. The food was excellent with a few exceptions. Shout out to Roger and our fav, Viktor as waiters!! The pool was where we noticed the amazing crew that took care of is with outstanding service. Clarry, Kiko, Rikkii and Ronnie are fabulous! From cold drinks to cold towels and little treats throughout the day. Most surprising, from other cruises, deck chairs around the pool and elsewhere always available! I never had to fight for a deck chair at anytime of the day, even on sea days!! Crystal passengers on our sailing were around 40 -80. Some younger some older. There was one baby that everyone on the ship saw once. He was our great white whale in baby form. Everyone talked about the one sighting. The passengers were a nice mix of US and internationals. Out of 860 passengers, we encountered 2, only 2, somewhat grouchy people. Everyone was just so friendly and enjoyable. Again, a first in our cruising experience. The most important part of our cruise was our cabin and attendants. It’s literally your home for 2 weeks. While I am convinced there is not a bad cabin on this ship, we always want a balcony and this time we wanted to try the suite. We selected the Seabreeze Penthouse with veranda and we are so glad we did. Our butler, Ay, the best on the ship! I’m serious. When we immediately booked another cruise, a first for us, we requested Ay. We never used our butler on the NCL Haven. He was never around. But Ay was omnipresent in the most unobtrusive way. He helped us switch reservations around as we met new friends and served a full dinner from the main menu to my husband on the first night as I had a raging migraine. He didn’t want my husband to miss out just because he was taking care of me. And for me, he brought the best consume I have ever had and a huge bucket of ice for my ice bag. Mayori and Alexandra were our attendants who cleaned our rooms throughout the day with the loveliest smiles and service. Our final shout out to Sergio the head concierge who was willing and able to do anything to make our first Crystal experience even better. And the Captain who was generous enough to invite us and a small group to his private quarters for cocktails. It was a unexpected surprise. Thank you. We are Crystalized! We aren’t going back to the other lines. I am counting the days until our next sailing in December and trying to figure out how to squeeze another in between. Choose Crystal. You will love it! You will never want to leave. Read Less
12 Helpful Votes
Sail Date: June 2018
We have cruised Crystal on 4 other occasions and enjoyed each one immensely. This was no exception. We had our daughter and her husband with us this time, and it was fun to see the experience through their eyes. Our departure from ... Read More
We have cruised Crystal on 4 other occasions and enjoyed each one immensely. This was no exception. We had our daughter and her husband with us this time, and it was fun to see the experience through their eyes. Our departure from Vancouver was very smooth and we were in our rooms by 2pm. We chose to sit at a table for 4 every night and just enjoy each other's company. The main dining room was our favorite place, although we did go to Umi Uma, which was good and Prego, which was very good. Service was impeccable throughout the cruise but we especially enjoyed our waiters in the Waterside (main dining room). They were cheerful, funny and extremely competent. Our head waiter, Andres, went out of his way to provide a special dessert request one night. Although I did not use the spa services, my daughter had a pedicure and she raved about the lovely woman that did her nails. There were a few more children on this cruise than usual, around 12 or so, but they were well behaved and rarely heard. Note to cruisers that are considering Crystal: if you have never experienced an all inclusive cruise, you should not think twice. It is worth every penny. This ship is never crowded, almost no lines or long waits for anything. Internet is great in most locations. Staff and crew are superb. Food is outstanding. Wines served with dinner are very good and top shelf liquor is included in your fare. Embarkation and debarkation are smooth. Read Less
3 Helpful Votes
Sail Date: April 2017
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to ... Read More
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to imagine that the food in the dining room was better than the last cruise, but it was. Our waiters were exceptional, as was the wine steward. The room stewardess was so attentive and thorough. The only complaint I can think of was the poor, and often unavailable WiFi connections. Hopefully with the drydock in September, this will be rectified. Unlike cruise 7208 reports, our Lido/Trident staff was as wonderful as ever. especially Jonathan. Kiko. Allan and Dio. You are truly a member of the Crystal Family when you return and that cannot be overlooked. We look forward to the "New ships" as they come out of drydock and hope not too many of our familiar services and programs will disappear. We too were given a $250 per person onboard credit for our embarcation in San DIego, and we actually enjoyed the 2 hour scenic motorcoach ride. Debarcation in New York City was so quick, we never even got to sit in the Starlite lounge. Read Less
1 Helpful Vote
Sail Date: April 2017
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than ... Read More
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than this. Second, we live in Honolulu and wanted the opportunity to leave the ship and be home in 10 minutes by cab. We have previously cruised on Silversea and Seabourn. I would give the Symphony a slight edge. It is a larger ship with more dining options and much better entertainment. Also, I found the crew to be a bit warmer and made us feel more comfortable. We opted for Dining by Reservation. It worked out for us very well. Found a table we liked with a great waiter. I would rate the food a little below Seabourn but not my much. The alternative dining options were very pleasant. Al-in-all a terrific cruise. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony ... Read More
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony Orchestra, and he was thrilled to here this ensemble every night.. our veranda suite on Deck nine was wonderful. The dining experience was memorable with creative, delicious choices every evening. We were always busy. My sea days incled 2 dance classes daily, Team Trivi! And a painting class with a wonderful teacher, Patty Jones.There were also excellent lectures on board and the evening shows were top notch. We have booked 2 more Crystal voyages for 2018! The cruise line has incentives for repeat cruisers, early booking while on board and early payment in full. I had no idea that thirteen days at sea with only a stop in St Thimas could be that much fun. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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