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9 Helpful Votes
Sail Date: August 2018
Chose the original cruise 15 months in advance splendors of the rhine... trip of a lifetime. Total cost $20,000 by the end of it 3 days prior notified we would be in the Netherlands 7 days and Germany 3..how rude of corporate..we only ... Read More
Chose the original cruise 15 months in advance splendors of the rhine... trip of a lifetime. Total cost $20,000 by the end of it 3 days prior notified we would be in the Netherlands 7 days and Germany 3..how rude of corporate..we only cruised 5 hours of daylight and saw the country side of germany..I know the river was low.we should have been offered a refund. A rebooking for next year...or a discount because the itenery substituted was inferior for the price we paid...the crew was awwsome..Crystal only offered us $500 per cabin toward a future trip with them..they should have given passengers a partial refund or other options and more than 3 days notice of a drastic change in our itenary. We spent 3 days in amsterdam..too many...dorchdeht Netherlands. Rotterdam. Nijmegen cochem they skipped bonn and lastly kolbenz..we cruised at night AMD our trip was half as.long as planned..Hoping that crystal corporate comes through with a better compensation for an inferior itenary...otherwise we have learned a hard lesson and spent alot of money for an inferior product and poor customer service from corporate headquarters Read Less
25 Helpful Votes
Sail Date: August 2017
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very ... Read More
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very polite, food was very good, excursions were interesting and varied so almost everyone could find something to do that interested them. The Crystal buses were clean and new and every seat had a lot of leg room . The ship was well maintained. This was a 50th wedding anniversary, a decade birthday and a cancer survival celebration for us so I spent the money for a Penthouse suite (206), but that didn't turn out so well.Read the nightmare that was, in the cabin review. I enjoyed several of the excursions we went on and felt that the guides were well prepared and very friendly. Overall had I been able to get some sleep it would have been a excellent trip. A "reasonably" quiet room is very important for me and by wife. We all expect some noises living close to others but this was on a scale that I have never experienced in over 40 years of extensive business and personal travel. Read Less
3 Helpful Votes
Sail Date: June 2017
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and ... Read More
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and presentation of food and drinks were more than acceptable though not matching what we found on Crystal Serenity's Hawaii R/T voyage from San Francisco in 2016. An egg dish served to me was probably contaminated by uncooked egg. Waitress service and the entertainer were very good the entire trip. Budapest is among the most beautiful cities I've ever visited and I'd not been there before. The entire itinerary was varied and well chosen. On the other hand, our cabin was the size of a hotel toilet and not as well designed or furnished. Shore excursions produced surprisingly contrasting moments. The tour of Melk Abbey was great. So's the choice of Michelin-starred restaurants in Vienna and Budapest. But, although the guide at the Austrian concentration camp was well versed in history, he chose to treat us to offhand homophobic remarks, the kind of thing I doubt he would dare apply to Jews. I called him on it and reported him to Svjetlana, the boat's excellent hotel manager, to the boat's tour manager and in my report to Crystal. Decorations at the Hungarian horse farm included an American Confederate battle flag, probably not an accident in such a country. My well-traveled friend and I both think some of this may be laid on the company trying to expand too fast - e.g., crew were being trained for the newbuild river boats that are coming on line. A bartender, for instance, was moving up to butler status the morning we disembarked. All in all, I would not recommend this trip right now. Read Less
10 Helpful Votes
Sail Date: September 2016
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After ... Read More
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After discussion they did make an attempt to provide. At one location they moved the boat without positioning someone or at least a sign indicating where it had been moved. Food was 4 star on most occasions, 3 on others. The Butler and servers were over the top wonderful. I wrote a list of disappointments and was contacted and told they would review with the ship and they never followed through. It was a very expensive trip as we had one of the Penthouse Suites. Had expected much better. Others said they had taken the Crystal Ocean Cruise and that their river cruise was nowhere comparable and several said disorganized. Read Less
22 Helpful Votes
Sail Date: August 2016
Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, ... Read More
Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, room was beyond small. Had two passengers and needed the bed split. All the furniture is mounted, so this was no easy task. Made it so you couldn't open the closet, which itself is only 2 feet. There is little to know storage for a 10 day voyage and no storage or counter space in the bathroom. Although wonderfully decorated, very poor design. We requested a cabin change or even willing to purchase a second, but the ship was sold out. Thought the cruise and getting to know passengers, this was a complaint of most passengers we came across, and we were the only ones not traveling a husband and wife. In short, all the furniture is too oversized for the room. Food was exceptional, bar staff and spa were wonderful as well. Entertainment was the best! (Shout out to Mark who made every night more and more enjoyable with your witty humor and exceptional piano playing). Excursion, is another story. Hours on a bus each day only to spend a few hours touring a city with little time to explore on your own. My recommendation. Do your homework for every stop, book things outside the options given by the boat. Example, glass blowing tour, hour there, hour back, 40 minute demonstration, 15 minutes to explore a wonderful shop. (Just try to make a purchase and have it shipped home in that amount of time with a language barrier) Culinary tour in Vienna, 20 minute bus ride, walk through several alleys looking at locals restaurants, wine tasting (at 9:30 am, but they give you 5 kinds and bread), then coffee shop and a piece of cake... Not so much culinary involved. Salzburg tour, hour and half each way, and we didn't get the full experience of the "sound of music highlights ", but if I would have done more research, I would have booked through a local tour group, out of our port of call and seen it all with transportation provided. Only last recommendatio for Crystal , have some type of splash pool or misting system on the top deck, just for cooling off on the long sail days. We kept having to run down to the pool in the spa and then back up again. Overall, I think this will be a wonderful cruise once some kinks are ironed out and the learning curve is over. Nothing to keep me from taking another one in the future, and I plan to. Read Less
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