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14 Night Australia & New Zealand Cruise from Sydney

14 Night Australia & New Zealand Cruise from Sydney (Australia)

Norwegian Jewel
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  • Day 1
    Sydney (Australia)
  • Day 2
    Eden (Australia)
  • Day 3
  • Day 4
  • Day 5
  • Day 6
    Doubtful Sound
  • Day 6
    Dusky Sound
  • Day 6
    Milford Sound
  • Day 7
  • Day 8
  • Day 9
  • Day 10
  • Day 11
  • Day 12
  • Day 13
  • Day 14
  • Day 15

Norwegian Jewel

Norwegian Jewel - Norwegian Cruise Line


Attractively refurbished ship with lots of dining and entertainment options


Water slide was removed in the 2018 makeover

Bottom Line

Choose this Jewel-class flagship if you like a vessel that's comfy and fun.

Cruise Reviews

4 Helpful Votes
Sail Date: April 2019
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really ... Read More
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really enjoyed the cast shows. And that's it.... Now lets look at the negatives. Our Balcony room , especially the bathroom was tiny. It was the same size of my inside cabin on the P&O Oriana......and THAT was lacking in the cat swinging facilities. The bed was comfortable , the balcony area was the smallest I have used in all my cruises. Excursions. I booked 3 with CruiseExcursions.com and all were half the cost of the Norwegian offerings (for the same tour). Thankfully , the debacle of the tendering at Ko Samui seems to have been sorted , in fact , to give them their due , it was probably the most efficient operation I have experienced.The three excursions that I booked with Norwegian occured as expected. One problem with the itinerary of this Cruise was that the cities advertised were a very long distance from the ports used , Bangkok, Ho Chi Minh city and Hanoi were all at least a 4 hour round trip. We had an overnight stay in 'Bangkok' but there was no real prospect of sampling its infamous nightlife because of the travelling time . This was a wasted overnight stay , a far better option would have been to overnight in Ha Long Bay which seemed to offer many excellent sightseeing opportunities and could be walked to in 15 mins!. Norwegian charged $99 for a Cambodian Visa , irrespective if you left the ship or not , now it may be Cambodian law that a visa must be issued , but the visa in my passport cost $30.... a $70 profit filched by Norwegian left a very bad taste in my mouth. Entertainment. I hardly saw the Cruise Director at all, and the offerings during the day were a mixture of quizzes and deck sports. There were however , a large choice of Pay activities . The Pool areas were clean and there were plenty of sunbeds. Evening entertainment consisted of a variety of one , two or four piece bands that played in all the main lounges and bars , in fact it was difficult to find some peace and quiet . entertainment finished early , the deck parties closed down when there were hundreds still partying, and most venues shut at midnight, despite having guests using them eg: Karaoke bar!. Food . I found the food palatable but not exciting . We tried Tsars Palace and Azure for evening meals , portions were small. There was no problem about getting a table for 2 , in fact we were never asked if we wanted to share a table....so imagine our surprise when a couple were sat at our table in Azure! Luckily , we enjoy sharing......... The buffet restaurant was good for variety , but they should install some microwaves for guests to reheat the lukewarm offerings. The Jewel is the smallest ship in NCL's fleet, TBH it was tooo small for me , there wasn't the breadth of entertainment that you get on the larger ships . This visit for me didn't give me any reason to book NCL in the future, i'm off back to Celebrity and Royal Caribbean! Read Less
3 Helpful Votes
Sail Date: March 2019
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many ... Read More
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many cruises and maybe we have been a bit spoilt on Princess and Celebrity, but never had we been on NCL and not sure if we will ever sail with them again. Embarkation from Singapore Marina Bay Sands Cruise Centre was easy. A little unorganised but nothing to whine about. On arrival onto the ship we went to the Tsar's, which is one of the main dining areas and very spacious. It was probably the best meal we had on board the whole time. Did a quick tour of the ship and I liked the decor and nothing felt too crowded, it was refurbished in 2018. Afternoon we had to do the normal safety briefing and then we decided to go to one of the bars and have a beer and cider. Holly molly, the cost for these 2 basic drinks was ridiculous. As everything is in US dollars, you also need to add the 20% mandatory gratuity and then for us Aussies, do the 30% difference in exchange rate, the 2 basic drinks cost us $22 AUD for basic leadin beer and cider. If you can purchase a package with drinks included, it is the way to go. Our deal was so cheap without drinks, it wasn't worth to pay the big difference in fare, but it just made it hard to justify spending so much on drink purchases. I did purchase a 4 bottle wine pack for $80 US plus grats and exchange, it was still expensive but saved us a bit on board. FYI for anyone who doesn't know, NCL will not allow you to bring anything (including water etc), onto the ship apart from wine, champagne which will incur the US15 corkage fee. Anyone wanting to purchase a drinks package onboard, US99 per person per day plus 20% gratuity plus then again convert to AUD. The most expensive drink package we have ever seen on any ship, and we have been on quite a few different ones. Dining on board: Went mostly to Tsar's main dining for lunch and dinner when we could. First day was great but from then on it was really hit and miss like the rest of the ship. Tried also the buffet, which was okay and on one night we went to Azura. We waited a long time for our meal here and also, it was very stuffy. I preferred Tsar's. In room dining, we preordered the coffee etc for the morning, otherwise any other in room dining you have to pay for. Desserts - don't know what is going on there but not one great dessert was to be had anywhere on the ship. A few other people made the same comment. Cabin Steward: He was wonderful and tried to do everything to keep us happy. First time I had ever been on a ship when the cabin steward didn't come and introduce themselves on the first day. He did manage to get us use of a coffee machine so we can boil water for the hot water bottle (bad back). That was very useful. Bed was comfortable and bathroom was larger than normal. It was always kept wonderfully clean. Staff on board: Some were fantastic and really wanted to look after you. Others, couldn't care less. Also, it seems that NCL just doesn't let them make any decisions on their own, but they have to check with a Supervisor who then has to check with someone else. Never experienced this before either. Example of the issue for us (and seen other people having issues), with the wine pack I bought, you were given 4 vouchers and a choice of 8 wines. On the vouchers they wrote what wine you may wish to have, but was advised no issue to change to one to the others in the pack if you like one more than the other. OMG. who would ever think changing from one wine to other would be an issue. I know better now. Entertainment: As most days we were off the ship, didn't experience much on board. Went to a few shows which were good. The magician was terrible. Shore excursions: Do yourself and favour and either a) organise your own private tours before you leave home or b) just go with taxis when you arrive and haggle. Shore excursions onboard where minimum double the price of what you could get on your own. Ports: Port Klang for KL. We did overnight here so the first day did a private half day tour of Port Klang area and then had the same wonderful driver to the following full day in KL. Very enjoyable and Robbie our drive was fantastic to deal with. Took us anywhere we wanted to go and was so flexible. Had some wonderful street food also. Langkawi - outside the gate there are heaps of taxi drivers waiting for you, or, you can pay the $15 US return bus ticket to be dropped off at the Aquarium which is just across the road from the main beach, heaps of restaurants and shops. Be aware the shops don't have much these days in the way of bargains or shopping. All the same and it has changed alot in the 4 years since I was there last time. Penang - as you are right in the centre of town, you can just walk around, get a taxi outside the gate and do whatever. We opted for another full day private tour as it was my husbands 60th. Had another fantastic driver that took us to many sights and places while telling alot of funny jokes on the way. It was a wonderful day out. Phuket - our tender was to Patong, and if you get up early and get one of the first few, there was no wait at all. At the jetty in Patong you will have to run the gauntlet of taxi drivers and people trying to sell you stuff. We hired a driver for 5 hours and went driving and saw a few sights. You can also just spend the day on the beach which is right beside the jetty also. Phuket is not my favourite places and would prefer to go back to Penang and go to Batu Ferringhi beach instead. (Also NCL before leaving home, we asked then 2 times where we would be docking and was told both times it was the Deep Sea Port, but onboard the advised with was always Patong. Not sure how they could get this wrong. Deep Sea Port is 45 minute drive away. Disembarkation was quick and easy and as we always try to walk off our own luggage, we could leave at any time. Be aware that the taxis from Marina Bay Sands Cruise centre charge a minimum fee of $55 during peak time. Overall we had a good time but not great. We won't rush back at all to experience NCL again. If they didn't charge so much for everything on board, got a little bit more flexible and tried to improve the food a bit more, it would be a wonderful experience. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a ... Read More
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again Read Less
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