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11 Night Mediterranean Cruise from Rome

11 Night Mediterranean Cruise from Rome (Civitavecchia)

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Norwegian Spirit
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Itinerary

  • Day 1
    Rome (Civitavecchia)
  • Day 2
    Cruising
  • Day 3
    Santorini
  • Day 4
    Athens (Piraeus)
  • Day 5
    Rhodes
  • Day 6
    Chania
  • Day 7
    Malta (Valletta)
  • Day 8
    Taormina (Messina)
  • Day 9
    Naples
  • Day 10
    Florence (Livorno)
  • Day 11
    Monaco (Monte Carlo)
  • Day 12
    Rome (Civitavecchia)
  • Day 12
    Rome (Civitavecchia)

Norwegian Spirit

Norwegian Spirit - Norwegian Cruise Line

Pros

Lively ship that's been continually updated and refreshed.

Cons

Activities on smaller ship more limited than on line's larger vessels.

Bottom Line

Excellent value for the high quality of food, service and itineraries


Cruise Reviews

Sail Date: July 2019
We chose this cruise because of the itinerary. As frequent (Platinum) and long-time cruisers of NCL and other cruise lines, we expected more from our experience. Our balcony cabin was very antiquated, décor in the bathroom looked like ... Read More
We chose this cruise because of the itinerary. As frequent (Platinum) and long-time cruisers of NCL and other cruise lines, we expected more from our experience. Our balcony cabin was very antiquated, décor in the bathroom looked like something out the '80s. Size not as large as we remembered in past cabins on other NCL ships. Safe located in bottom of closet, very inconvenient. Food in main dining rooms adequate, at best. However, food in specialty restaurants, especially Le Bistro, was very good. Entertainment very good in main theatre and in bars. Tours were mostly good, although lunch served in Invergordon terrible. This was all the good part. Our air travel to and from, arranged by NCL, was a nightmare. Weather delay at the onset, missed connection in Philly and lost luggage. However, this was not the fault of NCL. Towards the end of the cruise, we noticed our return airline tickets were booked for 1 day after the ship was docked at Southhampton. When we inquired at customer service, we were told it was a special rate and not able to be changed. We had no place to stay the night before these return flights and asked for help with booking a hotel in the terminal. We were told they could not help us, we would have to find our own hotel and pay for it. The rep then ushered us over to a computer and said help yourself! So at the end of our London tour, we were dropped off at Heathrow and had to make our own way to the Hilton Hotel, where we had booked a room. During our stay, we attempted to check-in online for our return flights on Virgin Atlantic to JFK, then on to Tampa via Delta. We were unable to do so. The next day at the airport, we were again unable to check-in. At customer service they informed us that we had no flights booked, that our original reservation had been cancelled and refunded!!! What a shock! So there we were, stranded at Heathrow! The Virgin Atlantic staff were very helpful and sympathetic, however, our only choice at that point was to rebook our flights, one-way, and pay for it ourselves to the tune of $4,921.75!! So we got on the flight. Towards the end of that leg of the return trip, 2 Virgin Atlantic crew members informed us we would not make our connection at JFK to Tampa......but they would book us on a flight the next day and put us up at a nearby Radisson Hotel at no cost to us. We finally arrived home back in Tampa on Sunday, 8/4 - exhausted and so disappointed. Read Less
Sail Date: July 2019
I love to cruise and fortunately do numerous ones each year!! Unfortunately I chose to be on NCL SPIRIT!! Having done three previous ones with NCL my only concern pre cruise was their twenty minute or longer response time to phone ... Read More
I love to cruise and fortunately do numerous ones each year!! Unfortunately I chose to be on NCL SPIRIT!! Having done three previous ones with NCL my only concern pre cruise was their twenty minute or longer response time to phone calls.( told they'd just hired 100 new staff..WOW!!) But it was a warning in hindsight that NCL does not effectively communicate. Examples 1. Never published use of tenders and or shuttles at most ports 2. To distribute tender tickets at 630 am yet when I arrived then they were out and getting more tickets printed! Asked Cruise Director and she said distributed early. I suggested announcing it and she replied she only does as instructed. 3. Speaking of Cruise Director only job she did was screaming to ask the audience for applauding entertainers. She had a captivate audience to announce port information. Instead there was 2 to 3 lines in the newsletter left each evening. 4. Getting off the ship at each port was problematic. Priority always given to passengers on ship purchased excursions. But that was problematic too as Instead of releasing each tour separately they dismissed everyone at once always creating a bottleneck. For people departing independent announcement made after hundreds already allowed off because staff afraid of a stampede. Poor crowd control which only built over course of Cruise. One day a passenger dared them to stop him from leaving staying "I've been patient everyday only be to be delayed for my tour !!". 5. Port times shortened...example in Kirkwall published as 7 until 1p. In fact because tender port passengers getting off independently couldn't get off until 9am and had to take tender back at 11am. Why??? Later tenders for passengers who bought excursions from NCL!!! I have lovely picture of people waiting. I spoke to a lot of folks regarding port issues. Some thought ports shouldn't allow ships to sail in. I view it as the responsibility of cruise line to let passengers know in information prebooking. Is info in contract which says they can treat passengers anyway they want?? 7. Returning of passport was a nightmare with folks standing in line for upwards of an hour. At some points was one staff member searching for them. I personally witnessed one staff member searching 15 minutes for 2 passports misplaced while one other staff handling remainder of crowd. Several passengers complained to guest services without any change to the process. 8. Beds were sleeping on hard floors!! But we did complain and got foam which helped minimally. 9. Phone issues..wake up calls couldn't be set. 10. At most ports had to pay to actually get to true port you paid to see!!! Charged $15 !!! Only 9ne port Portland had free shuttle provided by town not NCL!! POSITIVES 1. Food fine and plentiful. 2. Dining room staff excellent. 3. Entertainment excellent. Some performers had consistently standing room only. One example was Melvin in Henry's Pub. Sad cruise Director never realized so he could have been relocated to large lounge behind casino which was always empry!! Front desk knew!! As I stated earlier I love to cruise and sad such a great itinerary was overshadowed by poor and or lacking communication. Is it NCL or just management of this ship?! If a cruise Director responds to a suggestion by saying she does only as instructed it's a fundamental problem!! She represent NCL and she's saying the passengers concerns don't matter!! Because of NCL lack of response I'm writing this first public review!! Read Less
Sail Date: July 2019
Overall I struggle with rating average or poor. We have cruised before with NCL and changed from Princess to NCL for our cruise around the British Islands as they had less ports with tenders and the service has previously been excellent. ... Read More
Overall I struggle with rating average or poor. We have cruised before with NCL and changed from Princess to NCL for our cruise around the British Islands as they had less ports with tenders and the service has previously been excellent. Once again, the embarkation and disembarkation were smooth. The ship departed almost 12 hours late with no communication whatsoever. We were finally able to piece together from other passengers that NCL came very close to cancelling the cruise and sending us all back to London. After denying that this delay would not impact our shore excursions, they had to make another announcement owning up to the truth. The staff at the shore excursion desk were doing what they could given the circumstances. Clearer communication from the cruise director would have saved a lot of heartache and waiting in lines. We saw very few happy employees on board the ship in every department. They were putting forward minimal effort. Food on the buffet was not hot; boring; and, tasteless. Service in the sit down restaurants was less than acceptable. Finally with the help of an assistant Matri D, we were able to find a very fun and helpful server who we requested the rest of the cruise. The ship needs a lot of work and is scheduled for upgrading soon. It needs it. Not up to NCL standards at all, and may I add NCL has basically average standards. Thankfully, the lounge acts and shows were very good and the ports of call did not disappoint. We had purchased Cruise Next on our previous cruise with NCL so we are stuck taking one more cruise with NCL. It was hard not to look at the people discussing Cruise Next options and recommend "don't do it". We will be seeking another cruise line. Read Less
View All Norwegian Spirit Reviews
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