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10 Night Europe Cruise from Budapest

10 Night Europe Cruise from Budapest

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Scenic Amber
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Itinerary

  • Day 1
    Budapest
  • Day 2
    Budapest
  • Day 3
    Vienna
  • Day 4
    Vienna
  • Day 5
    Emmersdorf
  • Day 6
    Linz (Salzburg)
  • Day 7
    Regensburg
  • Day 8
    Nuremberg
  • Day 9
    Prague
  • Day 10
    Prague
  • Day 11
    Prague

Scenic Amber

Scenic Amber - Scenic


Cruise Reviews

Sail Date: July 2019
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of ... Read More
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of our party were already flying from USA to Hungary. Therefore, cancelling the cruise was not an option. Due to the lock issue, we were unable to board the boat and instead were bused around from hotel to hotel and stayed extra nights in Budapest. The service at the hotels did not meet our expectations (mediocre food, no spirits) and we were left spending our own money on drinks and essentials like water. So much for a “leave your wallet at home” “5-star” experience. We escalated our concerns to scenic representatives, even senior leadership at corporate, and no one addressed our concerns. Instead they kept saying “we understand” and “we are working on it” but it was all talk and no action. Overall, I would recommend that you do not trust scenic with your vacation, our experience was very disappointing and no where near “luxury”. Read Less
Sail Date: July 2019
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew ... Read More
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew 3 days before they sent notice) we were suppose to be getting on the boat that the lock that was damaged and the boat could not get to our planned departure point. You have to question if this was done on purpose giving us no opportunity to cancel. Up to this point our river cruise has been a bus tour hopping from one hotel to another. The all inclusive cruise has turned into an a la carte experience with many simple amenities having to be purchased separately by us. Hence the title of my post since one of their main slogans is “leave your wallet at home”. I do have to say the Scenic cruise director has listened to our concerns but has had absolutely no backing from upper management. Our group has escalated our concerns to Scenic management in Europe, North America and Australia and recurved only empty promises that they would address our concerns. I work within the service industry myself and find the (non)response from management totally unacceptable. We planned this trip for over 24 months to celebrate my mother’s 80th birthday with 29 family members. We had thought we had picked the premier European river cruise company but that is not the case. Read Less
Sail Date: July 2019
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an ... Read More
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an amazing getaway trip that we wanted. Not even 24hrs before our departure from the US we got an email stating that due to an incident involving a lock being broken (the incident occurring back in June) we were no longer able to board the boat in Budapest and given the option to cancel however the fees of canceling flights, already taking off work( my husband with no PTO), kennel care wasn’t worth it. Upon arriving in Budapest we still were not told of our accommodations for the next two nights. We jumped from hotel to hotel and ended up having to spend money on our credit cards because we had not planned on bringing much extra spending money due to everything being included. Upon arriving at the second hotel we asked the representative sent from Scenic about a daily allowance or what things would be included and were told that beer and wine and a dinner would be provided. We were on our own for everything else. When speaking to the corporate representatives (over the phone) we were given the run around and never a straight answer. Then spent 2.5 hours on a bus to Bratislava and another 1.5 bus to Vienna. Our “included” excursions were also effected and canceled due to this. For a “5 star” “all inclusive” trip we were given neither. After attempting to raise concerns to the corporate offices and get answers or any type of compromise we got no response and thus have taken to writing a review. I would not recommend using this company to anyone ever and am very disappointed in the customer service from the corporate representatives. Read Less
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