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4 Helpful Votes
Sail Date: February 2019
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table ... Read More
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table of 6 must have sent well over 30 meals back or not eaten in just 70 days.) Not forgetting that when avocado or anchovy appears on the menu! All you get is something from a tube or powdered anchovy??(Dont try and find it on the plate or in the flavour). Secondly the service many of the drinks waiters/waitresses are offhand and rude as were the shore crew. The dining staff are very friendly but lack support to help solve problems when they arise (Fusion restaurant being an exception and very good), the cabin staff are a shining light (along with the little contact you may get with engineering type staff. For the rest the cruise is comfortable with reasonable sized cabins and comfortable beds, not lush, but comfortable. The entertainment team are very good and put on a wide variety of shows that are choreographed on board. Lee Cooper, Holly and the team take a bow. I guess the frustrating thing about this cruise is that it easily could be better, without becoming an expensive overkill. The boat is as big as you need, just fix the food! It’s the only issue that holds me back from booking again. Read Less
9 Helpful Votes
Sail Date: January 2019
We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a ... Read More
We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a dining award in 2017. About 2 weeks before we were due to start our holiday we received a letter from CMV informing us that the ship would no longer be stopping at the first port of call, Belize, as a charter flight they had booked for their direct guests from the UK would be arriving late. The ship was meant to depart at 5pm, it actually departed around 1.00am the following morning as the flight arrived around midnight. Our embarkation time was 3pm and we had to walk dragging our suitcases for about 250 metres from the taxi to the ship in Cozumel. The ship is tired looking with very little in the way of hosted activities during the daytime, Knit and Natter was about as good as it got! The cabin was small and although we paid extra for a sea view, I think only about 6 suites had balconies. Dining was awful! We were allocated a set table in the Kensington restaurant at 8:30 every evening. On the whole the food was nowhere near the standard one would expect on a cruise ship. All but 2 of the fish dishes were poorly cooked and tasteless. Most of the starters were poor quality, for example the Thai Seafood salad didn’t have a hint of Thai herbs & spices and consisted of chopped up white fish sticks with a couple of mussels in salad cream. The restaurant ceiling in the Waldorf was leaking water and the crew had stuck a cling-film type material on the ceiling to try and stop guests being showered. We had one good meal, surf & turf which we paid extra for. The so called Indian Fusion at extra cost was awful, butter chicken and some fairly uninspiring vegetable dishes and a stale rolled up popadom. The evening show was excellent, other than the comedian. The orchestra and show team were really good, as were the pianists and violinist in the bar. The duet in the Captains bar were flat so we avoided that bar after the first evening. Our cabin steward was excellent and would always take time to chat with us. The restaurant and bar staff, with a few exceptions did not seem a happy bunch. The waiter on our table was okay but the wine waiter was slow and forgot to bring drinks that someone on our table ordered. The day before we were due to dock in Nicaragua, it was announced that the ship would not be stopping there as the UK Foreign Office had advised there was a risk of street violence. It was not made clear how long this advice had been in force. We stopped at an alternative port in Costa Rica, which was mainly for container ships. Not attractive at all and apart from a few market stalls and a beach crowded with locals there was nothing to do unless one had booked a trip. The port in Colon, Columbia was in a slum area, which we travelled through on a trip to the Gatun Lakes. We travelled as a couple in our early 60’s and this was the worst holiday we have ever experienced anywhere in the world. We would certainly not book on a CMV ship again. Read Less
9 Helpful Votes
Sail Date: May 2018
I chose this cruise for the worldwide destinations. However, the whole four month experience was life changing. The reception staff were great, especially Mimi. The ship was very clean. I liked the hot tub and the loungers were ... Read More
I chose this cruise for the worldwide destinations. However, the whole four month experience was life changing. The reception staff were great, especially Mimi. The ship was very clean. I liked the hot tub and the loungers were comfortable and there were plenty available. The entertainment team were very talented. Especially Alex Kemp, Joshua Marlow and Freya Brown, who jelled very well on and off stage. I especially liked being in the choir, meeting fellow singers and benefitting from choir leader, Josh Marlows fast knowledge and talent. It was great fun and I learnt new skills. Joining the quilting club was a good move. I made a quilt to hang on the wall and also, several memory cushions. I liked the choice of buffet meals or restaurant service. Waiters Ewhyan and Simon were attentive and prompt with serving. All activities were well subscribed to, including pilates, art classes, creative writing, choir, and dance classes. Shore excursions to India and China were memorable. The hotels used were top quality. I loved climbing the Great Wall of China and visiting the Taj Mahal. Miss Pam Read Less
12 Helpful Votes
Sail Date: January 2018
Worldcruise Amsterdam-Amsterdam early Jan.-early May 2018. What went right is too much to mention. What went wrong is too much to mention. This is sad for the staff that did their work the right way, e.g. my cabin-steward S HTIN LIN ... Read More
Worldcruise Amsterdam-Amsterdam early Jan.-early May 2018. What went right is too much to mention. What went wrong is too much to mention. This is sad for the staff that did their work the right way, e.g. my cabin-steward S HTIN LIN MYA from Myamar. Under the same conditions again? Hmmmmmmm. Special mentioning deserves the australian border-control. Substandard, disorganized , incompetent. On my question to this peculiar woman that this (ill)-treatment seamed inhospitable to me her initial answer was "how to they do it in you country" (sic).All passengers going ashore were kept waiting a long time for no good reason, all passengers returning were kept waiting a long time for no good reason. Clearly because i asked. Two passengers had not reported the way they wanted.... Files a complaint 12/06/18 (so 12th. of June) with the australian government/department of home affairs. In several places the border-control was ridiculous. On my question why this way, you can guess the answer: safety pfffff, the easy way out, creating anoyment. On request some additional information. The food was quite good, in seating-restaurant and buffet=restaurant. Activities were plenty, quizzes, dancing, cooking-lessons/-demonstrations, etc., presented as should be. Service in order ( at the front desk staff always smiling, confronted with an error the answer was blurry and the smile turned vague - oh well). Entertainment high level, certainly taken into account the Columbus is a small ship to today's standard, so limited possibilities on the small stage. Ship's performers were excellent, visiting performers too in most cases. Staff were attentive and suited for the job. Excursions ware sometimes very unorganized, e.g. long waiting (about 20 minutes) on the stairways, some were not to standard so money was for half returned. What bothered me was maintenance/cleaning all the time, with staircases and parts of deck closed. Avoid the easy mistakes and the "hmmmmm" will turn into "yes". So i am curieus for the upcoming reviews. Read Less
4 Helpful Votes
Sail Date: January 2018
We travelled before with CMV on the Marco Polo and now we did make the trip for 75 days from Amsterdam to Hong Kong and where very satisfied over all again. The cleaning was excellent. Also the food was good most of the time. The main ... Read More
We travelled before with CMV on the Marco Polo and now we did make the trip for 75 days from Amsterdam to Hong Kong and where very satisfied over all again. The cleaning was excellent. Also the food was good most of the time. The main dishes were unfortunately often very fat. The buffet was a good alternative. There was a good choice of drinks. The information about the packages could be better. Only the all include drinking package was offered. I did find out that there were also wine beer and coffee packages. Most of the staff was very kind and help full . Also the girls at reception were very kind but they were not helpful at all. One day I asked them to find a dentist for me in the next harbour, because the internet was out again. There answer was that I had to make the phone call myself from the cabin for £7 a minute. But who should I call? A lady from the tourist office in Auckland was very helpful to find it out for me. Me be CMV can hire here. Also to other questions they were friendly and smiled all the time but did not anything to solve the problem. And this was confirmed be other passengers as well. The excursions were far overpriced. But most of them were ok. If you did complain about an excursion they tried to tell you that you were the only one who had complained, but if one insists and could prove that the whole bus was not satisfied and even the host wrote a negative report, one gets a small reduction. So look very carefully if you can make the tour on your own before booking, because cancelling is no option. The two pools are very nice to swim, and one could always find an place to sit. The gym was open very early. Most of the passengers were over 65 , but the choice of music was for teenagers and far too loud . Also in the bars in the evening the life music was too loud also , so one could not make any conversation. The cabin was ok and the service from the cabin boy was excellent. Also the air condition in the cabin was adjustable. Unfortunately the air condition in the rest of the ship was very bad. In the gym far too hot. In the theatre also too hot. In Capucino’s and the atrium freezing cold ! Disembarkation was not always very efficient. Normally excursions go first by call on a tender number, but at some places everybody was cueing to go on shore at the same time. A bloody shame was the medical centre. People were forced to have an infusion for a simple cold. If one refused to take it, they threatened that you have to leave the ship. They charged more than £ 1000 for such in infusion. Some passengers got a bill for over £ 10.000 and to pay it immediately by credit card . CMV should change this service. It looks like mafia. Never the less we go again on a long cruise with CMV next year Read Less
4 Helpful Votes
Sail Date: January 2018
On a 122 night cruise you would expect to have fun, fun fun! No stress, no grief. Smooth sailing! NO! WRONG! First of all, the INTERNET that cost me 50 British pounds barely worked, most of the time cannot connect. A simple task of ... Read More
On a 122 night cruise you would expect to have fun, fun fun! No stress, no grief. Smooth sailing! NO! WRONG! First of all, the INTERNET that cost me 50 British pounds barely worked, most of the time cannot connect. A simple task of checking e-mails was a constant struggle. When it crashed nobody informed us, they just waited everybody to complain. A replacement was given that had the same problem. Columbus should have gotten a better & knowledgeable IT or programmer. Next is ORGANIZATION, seemed people at all level did not know what they were doing! The first two captains of the ship were Ok, introduced themselves to us right away but it took the third one (Illas, I think is the name-go figure why I can't remember his name), two days before we left the ship he showed up to meet us I know other guests met him by paying to have dinner with him!(UNBELIEVABLE!)What did he think of us, third class citizens? He should realize we spent a big whopping $17,000 on this stinking ship! The restaurant manager only spoke, and had concerns toward the Germans. WASHING & DRYING, had to add water in order to really wash the clothes, the dryer did not even had the ability to dry the clothes. One load cost 5 pounds, and if you want to dry your clothes you have to buy tokens for the dryer costing 3 pounds! Don't let me started on the FOOD, how to describe it: AWFUL, HORRIBLE, TERRIBLE! always tasted like Indian food, some might like Indian food but not everybody. All the meat (steak, pork or chicken) were either hard, tough (can't even cut with a knife), salty, or bland! The fish was most of the time half cooked , salty and not fresh at all. Bacon was hard. mexican food Carnitas was cooked with cummin and curry they did not have sour cream. Desserts too sweet.WHY CAN'T COLUMBUS GET A BETTER CHEF? SHORE EXCURSION people disorganized, escorts did their own thing left guess get lost. My cousin and I were given a run around when we requested for a priority disembarkation since we had to catch our flight that same day. Edie(Shore excursion Mgr) was reluctant granting our request.It should be standard practice to let people flying the same day to be let go first! You ask me what I think of my Columbus experience? GO FIGURE. Read Less
10 Helpful Votes
Sail Date: January 2018
We chose this cruise because it enabled us to fulfill our dream of travelling around the world which we never thought we would be able to afford. Embarkation wasn't easy but with so many people to process it was as good as it could ... Read More
We chose this cruise because it enabled us to fulfill our dream of travelling around the world which we never thought we would be able to afford. Embarkation wasn't easy but with so many people to process it was as good as it could be. We were thrilled to bits with our cabin which was bigger than expected had a picture window and a really big shower. Even when we had to change cabins due to a mysterious noise that was keeping us awake, we moved to one of the same standard.The ship itself was small enough to be 'cosy' but big enough to feel that you had space to move around and all public areas were comfortable and pleasant to be in. The food was excellent in the Waterfront restaurant and in the Plantation Bistro it was as good as you would expect in a self-service style area. The service given by the crew in all areas was very good, on the whole nothing was too much trouble. We didn't experience all the entertainments/activities but the ones we experienced were good and we heard good reports of many others. We went on quite a few shore excursions, some were excellent and others were not so but that is down to the excursion company used. For the one really bad one CMV negotiated a 50% refund for us. The organisation by the shore excursions team left a little to be desired but it's not a job I would like to do. We went to some wonderful ports but could have done with not docking in some places on a Sunday when everything was closed. Disembarkation ran smoothly and we were off the ship earlier than anticipated. I would have no hesitation in recommending CMV as a cruise company if only for the great value for money and we loved the Columbus. Read Less
15 Helpful Votes
Sail Date: January 2018
I can't believe the moaning about this cruise by earlier contributors. What were they expecting? 5* service and amenities at 3* prices? Get a life! I have to say that almost everyone I met on board - and I met a great number ... Read More
I can't believe the moaning about this cruise by earlier contributors. What were they expecting? 5* service and amenities at 3* prices? Get a life! I have to say that almost everyone I met on board - and I met a great number over 4 months - all agreed how wonderful the cruise had been and, from some, that they were already looking forward to their next one with CMV. The cabin (I had a solo on Deck 10) was more than adequate with 2 single beds, two chairs (one a comfy armchair, the other a desk type), a long desk, plentiful drawers, hanging space, a fridge, a safe and a small, but perfectly good, bathroom with shower. The cabin steward was polite and helpful at all times. I ate in both the restaurant and the buffet. There was always at least 7 dishes on offer for both lunch and dinner as well as cold food. They catered for vegetarians and vegans too. OK, the puddings could have been a bit more imaginative but the staff in both places could not be faulted. It is totally unreasonable to bring up their wages as one other reviewer did. Those I spoke to were very happy with their wage level, given that it was almost 3 times what they would earn in similar positions in their own countries. They couldn't have been more welcoming and attentive if they had earned 10 times as much. Nobody forces you to go on the ship's shore excursions and you know the prices in advance of the cruise. If you think they are too expensive then don't go but book your own privately. I went on 20 of Columbus's trips and enjoyed them all. The entertainment was,admittedly, variable in quality; the permanent ship's singers and dancers were excellent; the visiting artistes less so. The 45 minute lectures which took place during sea days were invariably interesting and the speakers well received. I paid £39 for 1 GB of internet and I never understood how people had difficulty with it; my android phone picked it up without too much difficulty 99% of the time. All in all I was more than happy with my experience and would certainly repeat the exercise providing the prices stayed at a reasonable level. Some contributors seem ready to complain about any little thing. Did they bring these "complaints" to ship;s staff at the time? As for cleanliness throughout? I found it spotless! Read Less
14 Helpful Votes
Sail Date: January 2018
We are very experienced cruisers and in comparison to other companies CMV put in a less than third rate performance even taking into account the lower price. It’s billed as buy one get one free but it was only 30-40% cheaper than other ... Read More
We are very experienced cruisers and in comparison to other companies CMV put in a less than third rate performance even taking into account the lower price. It’s billed as buy one get one free but it was only 30-40% cheaper than other companies on like for like (I.e price divided by nights) but there was at least a 60% difference in quality to those companies! Starting with food which cruises are most noted for. Well the food was disgusting and we had to have meetings with the management to get things slightly improved. Most night the meats were tough often the carving Steward struggled and he had sharp knives! It was either bland or salty. Fish was better but often half cooked and all food was pretty cold and non descript. The food on 3 ˋSpecial Occasions‘ was good. In 121 days there was no world cruise lunch or sector specials like the baked Alaska which was 1 night only. In the Bistro the food was invariably dried up and cold. Sidney and the team tried to put on lots of nice showpiece lunches like round the world food stations around the pool but the taste was still missing. Funny enough you can pay extra to go to a venue called the taste but other passengers told me there was no taste there either. The ship bless her is old and the refit is lacking, it could have been done so much better, you would be walking down a corridor and all of a sudden you’d drop an inch as there was no underlay for example. She’s a stable ship and relatively quiet in the rougher seas. Some of the food tables rocked and stuffed with food and dirty tissues to stop the rock!. There was rust everywhere especially in window frames and on the balconies ( more than usual as all ships have some rust) but usually painted over and the cloth seats in the Bistro and in some bars were filthy and not appealing. The cabin was a great size but poorly decorated and our window was not cleaned once in 4 months. The wallpaper was coming off and the carpets filthy but there is plenty of storage space. If you have an outside cabin you get a kettle and tea making facilities but inside cabins are not allowed this ˋluxuryˋ! The daily activities are very similar to the ones we play with the residents in a local care home!! Every day at 9.30 Tony pops on the tannoy to tell you what a lovely day you’ll be having aboard the beautiful Columbus while the beautiful Columbus crawls along chucking out black smoke! One quiz with 6 contestants in a team has a prize of 1 Cocktail to share between all 6!! The first cruise Director John Even put in the daily Programme come and try win one of our´life changing‘ prizes! You could even win a torch or a yo-yo! The entertainment team tried hard. They were running quizzes and games and the shows in all places they had to rehearse late into the night. Plus cover excursions. The majority of staff dealing with passengers had no idea or professionalism and the favourite line at reception was we must check with London! Then I’d contact London and I’d be told it was up to reception. The English entertainment was mundane and repetitive but at least we had some there was nothing for the large number of German, Dutch and other non English speaking nationals who were mostly picked up in Amsterdam and did the entire trip. They never even got a map or port guide in their language and the first 50 days there was a Nazi war film nearly every day! That created a few arguments and there was enough of those without provocation. Many ports were useless unless you had a tour booked. Many were container ports and you had a 2-3k walk just to get to the dock gates! The company had no care for passengers unless as mentioned they were on tour if not it was tough. Many who could only walk a couple of kilometres could not get off as they had no energy to get passed the gates to sight see! Maps and guides were poor and nearly everything that was printed was in minuscule print! Great considering the age of passengers on board! We had fellow world cruisers getting off on route from Sydney on as they ´could not‘ stand it anymore!! So all in all it was far from enjoyable and whilst new passengers and staunch CMV fans were relatively happy a multitude of us were far from impressed and will never travel with CMV again! A two week cruise would probably be stomached but I’d urge you to read as many reviews as possible before booking longer and I know for a fact negative reviews are being removed from cmv Facebook page. Their passing shot was we were given a commemorative coin that said Columbus grand world cruise 2018 as our gift. the card wallet opens up and the itinerary is revealed, lovely yes, no! it’s this years coin and next years itinerary!! When many queried with reception how such a mistake could be made we were all told it was not an error but a marketing ploy to highlight next years cruise! The general staff are lovely and so helpful and went above and beyond to try to minimise upset. If not for them CMV would have Had a lot more issues onboard. I,wish you well Read Less
4 Helpful Votes
Sail Date: March 2017
We boarded on March 2nd 2017 for A ½ World Cruise of 65 days. The ship is old, but very stable and met all my requirements for a 3 Start rating. The cabins and facilities were as expected- not 5 Star but we were not expecting that. ... Read More
We boarded on March 2nd 2017 for A ½ World Cruise of 65 days. The ship is old, but very stable and met all my requirements for a 3 Start rating. The cabins and facilities were as expected- not 5 Star but we were not expecting that. When booking, it was confirmed, by multiple emails, that our cabin was to be midships. We were allocated one 2nd from the bow and were awoken periodically by the thrusters and anchor chain coming on at odd times directly under and above us. Going to the reception, we were met by an unfriendly notice ‘Don’t talk to us about relocation as we are full’! So much for public relations! The staff at lower levels, from 23 countries, was excellent, however, at a higher level, they seemed wanting! The captain, Felipe Souza, was very friendly when approached – one on one - but seemed to be out of place as an ambassador, looking intimidated by any public role. Under him seemed to be a problem. Senior staff did not mingle or interact! On boarding we went, by invitation from the Captain to a ‘Captians welcome drink’, to be met by waiters……… I had reason to speak with a senior manager (Alister) after a letter of complaint. Not having typing facilities available, I hand wrote a 2 page letter outlining some concerns. He set up a meeting and said that ‘my handwriting was so bad that he could not read it’! So much for public relations! He asked me to outline my concerns and said that he had made some notes – that was it. To others, he stated that ‘that was only your opinion. We happen to disagree with you……’! Again, so much for public relations! The music on the ship was average. They had a resident American keyboard player who was brilliant. The also had a singer who was good. During the voyage she was replaced by a (Very good) West Indian singer. On one occasion I sat through one session and half of the next, WITHOUT KNOWING ONE OF THE SONGS. I don’t know what era songs they were but the were not suited to ur age demographics – 50 to 90 years of age! Then you would sit in the Captain’s Cabin, listening to music you did not know, and they would walk off for a ‘break’, except that these breaks lasted fpr an average ¾ hour+ during which time all atmosphere was lost, and people simply left to go to their cabins. No background music was available until a lot of us complained, and then it was put on sporadically. We, and many others, do ballroom dancing, and wanted some strict tempo music suitable for this type of dancing. It was put on for us on occasion, but without seeming to want ot do this! Lastly, we have been on many cruises, and usually a band asks for requests. Not so on Magellan. They seemed to operate from an I pad to a pre-planned programme and that was it. The main theatre was usually ice cold! This required us to rug up to watch a variety of excellent shows by an excellent 13 person show team. Stuff like…. Le Mis ….. Phantom of the Opera etc! Excellent! The band too, was really good, but when on the stage could not crack a smile and, while playing great music, looked like they were conducting a funeral. The biggest gripe of all, and one that caused a mass meeting of cruisers to complain and form an ‘action group’ was the Indian Visa Problem. When we booked and paid everything was settled, we then got a phone call that it was urgent that we apply for an Indian Visa. ‘We could not board without this’ we were told! One week before sailing!!!! The travel Agent said that this would cost $550 and that they had only just been advised of this requirement. No visa – no boarding! We said that, as it was only an 8 hour stay over in Chennai, we would forgo the visa and stay on board, but, no, that was not OK! ‘What if we were shipwrecked?’ was the reply! No visa – no boarding! They arranged this for us for and we duly boarded only to be told by the Indian officials in Chennai ‘why did you purchase a visa if not going on shore?’ Some Americans had to fly interstate to get this ‘urgent’ visa at the cost of $1000s extra. CMV declined to accept blame for us collectively having paid around $500,000 for visas that were only necessary IF one went ashore! This is a disgrace and CMV seem to just write it off as something from the past! ‘Would I use CMV again’? Probably ‘yes’, as the cruise, ignoring these serious irritations, was as expected and we made fantastic friends! Want more details? Mikeauret2@gmail.com Read Less
3 Helpful Votes
Sail Date: January 2017
The ship is not well mainatined and not well furnished. The German cruise directrice wa not well organized ad the whole ship was and not very empathic to us Germans. So we did not feel well. No rules and regulations are visible or ... Read More
The ship is not well mainatined and not well furnished. The German cruise directrice wa not well organized ad the whole ship was and not very empathic to us Germans. So we did not feel well. No rules and regulations are visible or exercised probably for the regular passenger. The bistro restaurant was very unhygenic, the food not very tasty. The menue in the main restaurants, regardless if breakfast, lunch or diner did not change over 4 weeks time. Some of the food was found to be not eatable. The outboard excursions were not well organized. The embarkation was extremely dangerous especially for the elderlies because all people have to queue up over several levels of the ship and there was a constant boxing and tumbling on the (slippery) stairs. Our cabin stuart was always nice, fiendly and helpful.. Coffee, tea, water and bisquits have been free of charge 24h per day. I really appreciate this. Same with sauna and steam bath. This was excellent. The general routing of the ship has alo been faboulus and very well selected. Read Less
21 Helpful Votes
Sail Date: January 2017
A ship not fit for travel especially on such a long cruise. I have disembarked early in Malta. After a disasterous first month it did not really get any better. It became a ferry for bargain hunters to fill cabins. From the Magellan ... Read More
A ship not fit for travel especially on such a long cruise. I have disembarked early in Malta. After a disasterous first month it did not really get any better. It became a ferry for bargain hunters to fill cabins. From the Magellan cough ,llness to broken AC systems that left guests sleeping on open decks, and water poring throughdecks it was the Companys treatment of passaners that made it worse.. What should have been a trip of a lifetime had become quite the opposite. I was not alone. Over 200 passengers met and voiced their complaints on board. Entetainment and the cruise director are a shadow of what to expect on even a three star ship. Just the cabin was of passable quality. Oters ad floods and fumes and moved many times. The food was of a good quality until the chef left for another vessel. The poor layout of decks means there are no comfy seating areas or places to dine alfresco. The Eros bar area is poor and totaly unaceptable in this day and age. Managemnet on board is non existant when problems arise, like water in rooms, to fumes in the AC sysyem.... problems were endless. A gastro illness was last straw for me. Read Less
7 Helpful Votes
Sail Date: January 2017
We choose this cruise because of the 38 countries we would visit. I was disappointed by the age of the ship. It was noisy in the cabins, little sound insulation. We could hear neighbours conversations clearly, televisions and the flushing ... Read More
We choose this cruise because of the 38 countries we would visit. I was disappointed by the age of the ship. It was noisy in the cabins, little sound insulation. We could hear neighbours conversations clearly, televisions and the flushing of toilets. When the ship slowed down to dock it was unbearable, the noise woke you up approx. 1 - 2 hours prior docking and than the side thrusters started. If you where at the front then you had the terrible noise of the anchor too. There were numerous leaks of water in communal areas and cabins. The air conditioning never seemed to be regulated .I was freezing in The Sinatra, Tavernas and Show lounge. We moved 4 times. The banging and creaking of fitments in the cabins was unacceptable, and we were unable to sleep. In cabin 6023 we also had the smoke coming from the crew bar. CMV ship management tried to convince me this was not harmful as the air was filtered. Only by us being assertive did they offer to move us again. The outbreak of the chest infections was badly managed by the ship. The ships doctor/team was charging extortionate charges for treatment. The charges went into the £1000-00 of pounds. I have a nursing background and was alarmed by the lack of professional practise. My husband was sea sick and charged £90-00 for a 5 minute consultation with the doctor. The cruise company did not seem to remember that the cruise was 120 days. the entertainment/ activities were repetitive. The cruise director was unaware that we were having themed nights. The entertainments staff were always clock watching, they disappeared, after each performance. They had little interaction with the passengers. It could have been better, it was down to the organisation which the management didn't seem to get there heads around. The container ports of call were not acceptable we were on a cruise!!!! Lack of foreign currency on board. My concern is that CMV have not responded as yet to our compliants, even though we have been home for one week!Im sure that attitude has been we will forget once home. The furniture is dirty. Read Less
11 Helpful Votes
Sail Date: January 2017
We always wanted to see more of the world but work and family made it difficult so when retired Magellan gave us the opportunity. Cabin steward brilliant. Food ok but too spicy for us. Waldorf restaurant good. Entertaining really good ... Read More
We always wanted to see more of the world but work and family made it difficult so when retired Magellan gave us the opportunity. Cabin steward brilliant. Food ok but too spicy for us. Waldorf restaurant good. Entertaining really good shows. Should have been informed US dollars were accepted everywhere instead of us getting out various currencies. Shore excursions were well managed but people disembarking on booked excursions should have taken priority over independent passengers because it became very crowded at certain ports. Overall we had a wonderful experience. The countries we visited were an experience we will never forget. Some ports of call were too short more time needed to take in the sights. On board the staff were attentive and polite throughout. I was taken ill on one tour and received excellent care by the ship courier who came on the trip with us. Medical staff excellent. Could not fault level of care given. Birthday while on board was recognised by cabin staff and gave card &a towel decoration. Read Less
16 Helpful Votes
Sail Date: January 2017
This was a 120-night, Round the World Cruise. The cruise line (Cruise and Maritime Voyages) and the ship (Magellan) managed to turn what should have been the trip of a lifetime into the cruise from hell. The food was very disappointing, to ... Read More
This was a 120-night, Round the World Cruise. The cruise line (Cruise and Maritime Voyages) and the ship (Magellan) managed to turn what should have been the trip of a lifetime into the cruise from hell. The food was very disappointing, to say the least. It tasted like institutional food. It would have been adequate (maybe even good) for food served in a prison. It would have been below standard if served in a nursing home. However, this was a cruise ship! This was our 11th cruise in three years, with 7 different cruise lines. So, we have some comparisons. The food is usually a major highlight of a cruise, something that deserves rave reviews. We barely ate enough to sustain us. The food was that bad. As a matter of fact, we even lost weight on this cruise, because the food was not worth eating. The food was just one of our disappointments. However, the major disappointment was that we docked far away from our destination cities. In Sydney, we docked in White Bay, two expensive ferry rides away from the center of Sydney. It took us 2 3/4 hours to get to Watson's Bay, where we hoped to spend a lovely day. Because it took so long to get there, all we had time to do was eat lunch and start our long journey back to the ship. If we had docked at Circular Quay, it would have only taken 1/2 hour each way. So, this not only cost us extra money, but it also robbed us of some precious time. We docked in many container ports, instead of cruise ship ports. We had never experienced this before. It was quite often an hour or longer drive to get to where we should have docked. Here is a perfect example. In Colombo, Sri Lanka, we were scheduled to dock at the Queen Elizabeth pier, a beautiful port with just a 15 minute walk into the city center. Perfect! Unfortunately, just a few days ahead of this port, we were told that we would be docking at the East Container Terminal. This terminal (being designed for container ships) had no facilities whatsoever. It was 4 km to the city center. They provided no shuttle bus and said we would have to take taxis. At the same time, they told us that the taxi drivers were not always scrupulous or reliable. We needed to negotiate a price ahead of time and hope that they stuck to what we agreed to pay. In other words they dropped us off in the middle of nowhere to fend for ourselves (with untrustworthy and unreliable transportation). These are just two examples. It happened time after time. Just to be clear, there are major differences between container ports and cruise ship ports. Just because a ship will fit in either place, does not mean that they are interchangeable. Container or industrial ports do not have ANY facilities. There are no ATM machines or Money Exchange counters. That means that passengers have no way of acquiring local currency. As a matter of fact, in Colombo, Sri Lanka, we had extra time on our ship organized shore excursion (mostly because the Hindu Temple we were supposed to visit was closed). So, we made an unexpected shopping stop at Pettah Bazaar. This delighted most of us, until we discovered that we couldn't buy anything because we had no local currency! Additionally, there are no Tourist Information booths at container ports. So, no information and no local maps. If you are going into town independently, you will have to pay the taxi driver in something other than their local currency and hope that they drop you off some place of interest to you. It's very difficult to plan your day without a decent local map. So, to summarize, container ports provide no local currency, no local tourist information or maps, and quite often no reliable way to get into town. On the ship, we summarized this as a lack of money, maps and mobility. Their Shore Excursions were hit or miss. Some of them were quite good, but just as many were very uninformative and very disappointing, certainly not worth the money. However, at some locations, because we were docked so far away from our destination city, you had to book an excursion or stay onboard the ship. The options for going ashore on your own were too risky or incredibly inconvenient. During this four-month cruise, we had more than 70 sea days. The activities aboard the ship were the same day after day. Very little thought or imagination went into creating the daily activities. Guest lecturers did appear now and again. A few of them were good, but not the majority. And, the topics didn't necessarily have anything to do with our cruise. We went Round the World. Surely there are lecturers out there who could have presented talks about our destinations on this cruise. One lecturer even presented erroneous information about passage through the Panama Canal. There were many people onboard (us included) who had been through the canal several times before. We all knew that she was presenting incorrect facts, which was all the buzz after her lecture. The air conditioning in our cabins was inadequate for the type of heat that we encountered. As a matter of fact, during the first weeks of the cruise, we lost air conditioning completely twice for 2 1/2 days each time. The first time was the compressor that serviced our cabin. So, a few dozen of us were without A/C for a couple of days. More importantly, we were without it for two miserable nights. The second time it went out (a week later), the entire ship was without A/C (again for two nights). Many people slept on the pool lounge chairs on the upper decks, because the rooms were stifling. Fortunately, this did not happen again. However, the A/C in our cabins we're not quite up to the task at hand. It was always a bit too warm for comfort in our cabin. Customer service was almost nonexistent. The bar staff and wait staff were excellent, even though it was obvious that they were not appreciated by management. However, reception and the shore excursion desk were not very helpful. They lacked the necessary information and authority to do their job properly. If you brought a concern to their attention, they were defensive instead of proactive. Their method of resolving a concern was to do nothing and hope it would resolve itself. During the last month of the cruise, a large meeting was held by the passengers to discuss how unhappy we were with many aspects of the cruise. It was very well attended and conducted in a very civilized manner. Management refused to attend this meeting, even though they were well aware of it and were invited to meet with us. Since they were not there to hear our concerns, a list of our major issues was compiled and a representative met with management the next day. However, we received no response to our concerns and the fact that several hundred passengers expressed dissatisfaction with many aspects of the cruise was totally ignored. That is no way to treat paying guests. During the entire cruise, we felt like we were an inconvenience. Everything was done on their schedule for the convenience of the staff, no matter how inconvenient it was for the passengers. We were just in their way. As a matter of fact, our room steward walked in on us nine times, while the Do Not Disturb sign was on our door. If she needed entry into our cabin for any reason (to change the shower curtain, to check the expiration date on the light on the life jackets or on the package of peanuts, etc.), she just came into the cabin (regardless of the Do Not Disturb sign). This shows a lack of proper training, which was a common theme on this cruise. In summary, taking this cruise was one of the worst mistakes that we have made in many years. Save yourself some major disappointment and avoid Cruise and Maritime Voyages. Read Less
2 Helpful Votes
Sail Date: January 2017
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas ... Read More
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas decorations in there corners and dead flowers on windowsills.The cabin was suitable except there were no fridges, no coffee or tea making facilities and no heating. My bathroom flooded umpteen times and my bed was the source of an ant infestation. You couldn't find a chair to eat lunch al fresco and the food was poor. Entertainment all round was poor, no expert speakers for Panama or Suez. Hardly any entertainment on deck despite the tropical weather and very few buffets. The speakers were few and far between as was the cabaret acts.The theme nights were mostly a miss. The Bollywood amounted to a buffet and a showing of a Bollywood film. The ship was subject to flooding and leaks from pipes everywhere with blows being used to dry the large areas. This caused capers to small and staining on ceiling panels. The shore excursions were expensive and the amount of container ports was a joke, there were no facilities and no taxis and dos shuttle buses laid on Over 200 people got together for a meeting but management would not come and address everyone's complaints. Those that wrote letters needn't have bothered as they were not answered. A cruise from hell and if anyone has similar complaints I would love to hear from you at michele@mattmonro.com Read Less
4 Helpful Votes
Sail Date: January 2017
Cruise and Maritime. MV Magellan, round the world maiden cruise, 120 nights. Sailed from Tilbury UK. I joined the Magellan, on the 5th of January 2017. I have previoulsy sailed with Holland America, and Voyages of Discovery. I ... Read More
Cruise and Maritime. MV Magellan, round the world maiden cruise, 120 nights. Sailed from Tilbury UK. I joined the Magellan, on the 5th of January 2017. I have previoulsy sailed with Holland America, and Voyages of Discovery. I Picked this one as it was my 65th year. I made many friends, I particulary enjoyed the Restarant Open seating dining at breakfast and lunchtime. In the evening a seating plan was in use. The Bistro deck also had a Buffet style arrangement. Guest Relation's put on events for single travellers which was good for me, also other social events were staged, e.g. Quiz,Dance, and Bridge sessions to name a few. A range of guest lecturers kept us entertained on a range of subjects appertaing to our cruise itinery. a Full range of excursions as you would expect, reasonably priced in my oppionion. I enjoyed the trip so much iam going on CMV MV Columbus in january. This time around I aim to undertake more ship board life. Standards were genearlly good, if you are a top of the range traveller, this style would not be for you.However it was exceptional value for your pound. Read Less
18 Helpful Votes
Sail Date: January 2017
After completing 2 world cruises with a different cruise line, decided to have a change to experience a different ship to celebrate 2 upcoming events - it was the worst thing we could have done. Severe respiratory illness throughout the ... Read More
After completing 2 world cruises with a different cruise line, decided to have a change to experience a different ship to celebrate 2 upcoming events - it was the worst thing we could have done. Severe respiratory illness throughout the ship lasting months, many many passengers affected. Ship freezing cold in all areas, passengers sat with blankets and towels around shoulders, badly leaking decks, causing ingress to Captains club, casino area, near library, Jade Wellness, many parts of the theatre wet and areas unusable with mould in places and parts taped off, Raffles Bistro leakage over all food counters - part of ceiling removed in an attempt to resolve the problem, drips down neck whilst eating, damp furniture, carpets and smells. Dirty and stained carpets, Incorrect fuel used causing severe fumes in all areas which lasted a week. Health and Safety issues, door closers broken, doors propped open with dirty towels. On top of the above, extremely poor entertainment team, wearing differing hats for most events throughout the ship. I dont think a egg and spoon race, tug of war and a kangaroo hop suitable on this type of cruise! Major ports of calls with no shuttles, affecting elderly passengers and creating unnecessary costs. This cruise was advertised as a Grand Maiden Voyage World Cruise - there was certainly nothing grand about it! Read Less
10 Helpful Votes
Sail Date: January 2017
We have cruised on P+O, Celebrity,Royal Caribbean, and Viking, and this cruise was by far the best value for money. The food was consistently excellent, the staff ( apart from a small number of Eastern Europeans, who needed some ... Read More
We have cruised on P+O, Celebrity,Royal Caribbean, and Viking, and this cruise was by far the best value for money. The food was consistently excellent, the staff ( apart from a small number of Eastern Europeans, who needed some customer service training) were wonderful, the entertainment team (with the exception of the comedians who were generally poor) worked really hard and delivered some excellent productions, and the ship although a mature lady, was spotlessly clean and cared for. There were some issues with leaking AC pipes, but in external temperatures of mid to high 30s not totally unexpected. There were some passengers who unfortunately suffered from "delusions of grandeur" they expected 5 star cruising despite paying very competitive prices, their moaning and rudeness was legendary,and if it hadn't been so annoying,would have been a source of entertainment. The meeting of 200 passengers actually took place impromptuly, at the instigation of a small number of passengers, at the end of a lecture, therefore the majority of people attended by default. The food was excellent with both executive chefs. Read Less
15 Helpful Votes
Sail Date: October 2016
Dont expect Mega Liner inside, its clean and mostly comfortable in most areas, but Hans Bar could do with new more comfortable cushions on lounge chairs, there is no Casino on this ship only Deck Games pool and bars, there is a indoor ... Read More
Dont expect Mega Liner inside, its clean and mostly comfortable in most areas, but Hans Bar could do with new more comfortable cushions on lounge chairs, there is no Casino on this ship only Deck Games pool and bars, there is a indoor pool for if you are in cold weather. it has a small entertainment lounge that requires two sittings to see the show. There is no laundry but there is a Ironing room if you can wash you clothes in your Cabin Sink or Shower. It has a payed Laundry if you can afford it.This is the second half would Cruise we have done on this Ship, this time Westward Bound. Food was much better this time thanks to a Indian Head Chef, it was a very good selection of dishes on offer, but one small point was, Two many stew type dishes but his pork Belly was to die for, i give him a 3 star.I am sorry to say the entertainment was below average, they had three very good girl singers and three guys with with very soft voices all except two of the girls were frequently drowned out by a over enthusiastic Clarinet playing band leader who always had a microphone up the end of ever instrument he played, he did not need this in a small lounge,The Assistant Cruise Director would have been better as Director as he was only seen introducing the acts apart from small appearance in Sail A ways. he never tried to find out what peoples thoughts were about anything going on board, I.E. Dancers or entertainment. The main problem we had was in Hans Bar Deck was the German minority of people who smoked, there is a smoking area to the left of the bar having ashtrays on the tables, they insisted,( some of them but not all,) picking up the ashtrays and sitting in the middle of the Deck, We had to on several occasions get the Management to move them, they had great Bar staff and Hotel Staff, Just a pity about Entertainment, not like Last Cruise East Bound witch had Great Entertainment. We were in a suite, it was very good but bed was very hard, very good Cabin Staff. Will not be back on this ship as it is based in Perth Read Less
16 Helpful Votes
Sail Date: April 2016
Itinary we want to go to st Helena and ascension we got to st Helena but not ascension Due to rough seas for a tender .think in five years a tender has not got ashore .we felt the ships food was not as good as other ships we have been ... Read More
Itinary we want to go to st Helena and ascension we got to st Helena but not ascension Due to rough seas for a tender .think in five years a tender has not got ashore .we felt the ships food was not as good as other ships we have been on but at no point did we ever go hungry . Entertainment as good as any London shows one of the singers called Roland Carr had fantastic stage presence t and I hope he gets picked up . Also wonderful polish singer opera again should be in opera house infact told her that. Staff excellent nonthing too much trouble reception who also speak German first class . Captain was very visible every morning as close to 11Am spoke to every one. A lot of the bigger ships could take a lesson . The ship has every thing that the larger ships have bridge, quizzes , shuffle deck, didn't Play . We had village fair which was very good captain again visible also wonderful weather. We didn't do any tours as we had been to most places .very good shuttle bus as Walvis bay got ripped off by taxi May be in the on board news paper would be good idea to put local fares in if there is no Shuttle bus. Felt shopping for presents unless you did it ashore ship,is missing out teddy bears things for grandchildren .also needs a shop where things you might have for gotten .i relize ship is that much smaller but feel shopping could have been better. Read Less
13 Helpful Votes
Sail Date: October 2015
We lowered our expectations of this cruise compared to the likes of HAL and RCI but in many aspects we felt it was even better. Boarding was easy at Tilbury after taking the train from London then the free connecting bus. On board we ... Read More
We lowered our expectations of this cruise compared to the likes of HAL and RCI but in many aspects we felt it was even better. Boarding was easy at Tilbury after taking the train from London then the free connecting bus. On board we were escorted to our cabin where our luggage was already there. Most outside cabins have twin beds, unfortunately due to fitted furniture these cannot be made up into a double and one of them is also a sofa by day so less comfy. We viewed the inside suites and they were fabulous, about twice the size. Plenty of wardrobe space in the cabin and a decent sized bathroom with shower. Bathrobes were provided which was a nice touch. Dining was great, a non standard menu meant we were able to dine on different produce from the ports of call. A lovely tropical buffet out of Mexico and suckling baby pigs after Nuka Hiva. On a Gluten free diet the chefs went out of their way to be helpful and even cooked a couple of cakes to my own recipe. Many special functions were held out on deck which was lovely. On board most amenities are on deck 5 making it very easy to get around the ship. The showroom lacked a tiered system and views were often obstructed if you sat at the side. However the show team were fabulous and soon got to know people by name. A few had strong accents which made it difficult to understand during things like quizzes. Cruise Director Toby could, in our opinion and many others, have improved things by adjusting the times of certain activities. On long cruise people are less keen to be up late at night partying and having a disco that started at 11pm mean most people did not attend. Morning exercise classes were good, well attended but sporadic. There were some very interesting guest lecturers on board and being a long cruise there was plenty of chance to get to know them personally. The 4 lots of 7 days at sea were difficult for many people with some getting cabin fever but we really enjoyed that time. Ports of call were all good and the passage through the Panama Canal with guest lecturer was a highlight. With less than 500 passengers on board this was more like one big happy family than a cruise where you never see the same people twice. There were a few instance of people claiming "their seats" that causes a little friction but it was well dealt with. Highly recommended and excellent value. Read Less
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