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4 Helpful Votes
Sail Date: August 2019
I am writing this review on the last “at sea” day on a 8 night cruise to the Norwegian Fjords on the CMV Columbus in August 2019. For any readers contemplating this cruise, the main issue you should be aware of is that this cruise ... Read More
I am writing this review on the last “at sea” day on a 8 night cruise to the Norwegian Fjords on the CMV Columbus in August 2019. For any readers contemplating this cruise, the main issue you should be aware of is that this cruise is a floating care home. The average age of a guest is well into their 70’s and the oldest passenger I came across was an astonishing 98! I have never seen so many strollers, walking frames, walking sticks, mobility scooters and wheel chairs in all my life! At age 62 I must be in the 5% of guests under the age of 65. I have nothing whatsoever against this passenger profile, except that I really do not want to be a part of it! Spending 8 nights having to battle through the maze of associated mobility aids and having to suffer the significant inconvenience to more able-bodied passengers which this presents, is not a holiday for me – it’s just a hassle. If you fit with this profile I am sure you will enjoy yourself. The ship itself holds 1400 passengers, and has been rebranded several times in its history as it moved between owners and refits. The overall quality of finish is average to good, and the style of décor reflects its niche in the market for elderly Brits wanting to be away from home but in familiar surroundings. Although a shame that CMV has decided for some reason that plastic and silk imitation plants and trees are more pleasing than real ones, resulting in a rather tacky funeral feel to the Taverner’s bar and a tired wilting appearance to the potted trees in Connexions. Cabins are nice and well maintained, if not a little dated in furnishings. The rest of the ship flows around deck 7 with its British bar (traditional London style) and the more modern Connexions bar (which appears to have been modelled on a conservatory). You will also find the main Waterfront restaurant on this deck. The other eatery is a self-service buffet style and is on deck 12. The best outdoor bar is the Oasis bar, which was surprisingly pleasant with its panoramic view and comfy sunbeds. As far as the food is concerned, the evening dinner on the Waterfront restaurant is good (but not great) in terms of selection and quality. I would recommend the 2nd sitting, as this allows more time before having to change, a 1st sitting in the theatre and plenty of time afterwards to relax in the bars. The self-service restaurant is to be avoided at all costs. The food is dismal, the atmosphere chaotic and the seating arrangements far too limited and uncomfortable for the number of guests (and walking aids!) trying to occupy them. In short it is a cattle market of stress inducing trauma. Think about your blood pressure and avoid this place like the plague. Far better to spend your time enjoying a great coffee in the coffee shop by the pool area. The best coffee I have ever tasted. Drinks prices on board are very reasonable indeed. £3.30 for a pint of Fosters, a 4cl Gordon’s gin at £3.60 and alcoholic cocktails around £4.80. Having said that CMV offer a range of pre-paid inclusive drink packages and these offer exceptional value in my view. Dress on board is casual and informal, with appropriate minimum standards in the indoor bars and lounges in the evening. There were 2 formal nights during the cruise. It’s always a good measure of your fellow passengers to observe their interpretation of “formal”. I would estimate that 40% were traditional “black tie” enthusiasts, and a further 30% made some sort of effort (however marginal) to smarten themselves up. The remaining 30%? – well I think the less said, the better! The staff on board vary considerably. Our cabin steward was fantastic, friendly, personal and did a really good job at keeping the cabin clean and tidy. The restaurant staff were generally efficient and on the whole appeared to enjoy their jobs. With a couple of exceptions, all of the bar staff were as miserable as sin, without a smile for anyone, and with the ability only to communicate in grunts (if at all). Not once in a whole week were we approached at our table in the bars and asked if we wanted to order a drink. We had to attract someone’s attention (which on occasion would be successful, but more usually resulted in total avoidance) or queue at the bar and get our own drink (eventually, and after having to endure surly and indifferent “service”) Shore excisions were, as usual, overpriced, but reasonable well organised. Check before you book to see if you can make your own arrangements to see the “ attractions” – we did and saved ourself at least 30% on the CMV cost. The evening entertainment was disappointing. For starters the Palladium theatre is small with awful sight lines of the stage. Unless you bag a seat at least 30 minutes prior to showtime you can forget seeing at least half of the stage. The resident entertainment dancers/singers, can’t. That is to say they try hard, but there is only one guy and one girl who came even remotely close to being able to sing in tune. The rest would get immediate “red crosses and a loud buzzer” from Simon Cowell. Dancing was slightly better, but production values and variety were very poor. This was a major let-down as we have been used to very professional and talented entertainers on other cruises. From the 7 nights we had a comedian (the same one) for 2 nights, a magician (the ships entertainment director) for 1 night and the dancers/singers for the remainder. The comedian was not bad, although should really have retired his act some time ago. The magician was just plain embarrassing. So overall an exceptionally average cruise, not helped by the clientele, the ships facilities and the crew. If a British “flavoured” floating care home is your thing, with a heady mix of cheap drinks, bingo, quizzes, and “end of the pier” entertainment - then you should definitely go for it. If not – you should save your money for an alternative cruise. You may need to pay a little more, but it will be money well spent. It was good to try CMV, but once is enough. At least until I am 80! Read Less
Sail Date: August 2019
Stunning place to visit Weather was fantastic Ship, very tired needs to retire as well do some staff No regrets going. But definitely won’t cruise again on this ship Service in outside bars very slow ( we waited 3 hours ... Read More
Stunning place to visit Weather was fantastic Ship, very tired needs to retire as well do some staff No regrets going. But definitely won’t cruise again on this ship Service in outside bars very slow ( we waited 3 hours before being attended to ) we were told if not happy move to an area that has waiters, one night asked for surf and turf for dinner 24 hours in advance was told no as it was a formal night Choice of foods not great Invited to a cocktail party ! Without any cocktails. Beer ,wine ,orange juice ! We done our own thing at the ports out of the 4 Bergen I didn’t enjoy The other 3 had better scenery very quiet and piecefull Entertainment very limited but the night shows were very good the dancers and singers work very hard VIP drinks package was well worth the money We met some lovely people glad we have done the fjords Read Less
Sail Date: August 2019
It was wife’s birthday so went for it Enjoyed cruise but I was disappointed in the timings ,the boat went up the fjords early morning (while in bed) out in evening (while at dinner ) thus missing some of the scenery A shorter ... Read More
It was wife’s birthday so went for it Enjoyed cruise but I was disappointed in the timings ,the boat went up the fjords early morning (while in bed) out in evening (while at dinner ) thus missing some of the scenery A shorter stay at the places would have cured some of that, as there was nothing much in the villages stopped at .b t w £1.75 to use loo in one place by c c ! Plus side free upgraded to ocean view but noisy ,as we were on the lower deck 5 . As it was wife’s birthday they had a cake for her and the waiters came to the table with it Ready to sing her happy birthday ,but alas they were too late as we went up to see the show. However it was put in the cabin with a card ,nice gesture!. The food was excellent six course dinners with a great variety of food from Beef wellington To salmon . Breakfast loads of cereal,fruits ,yoghurt s meats ,cheeses ,porridge ,bacon (bit hard) sausages ,beans ,hash browns and one morning black pudding which was very tasty ! Another morning pancakes ,the chef was on doing the omelette with different fillings plus fried eggs . Lunch three course ,even fish and chips with mushy peas one day ,shepherds pie another . We chose the dining room as the self service was always very busy ! Drink prices were reasonable at £3.75 pint or near enough Entertainment was good ,some good singers and dancers that would put many a t v show to shame. Different theme every night ,the guest comedian on two nights well what can I say ! There were quizzes and games laid on by the crew which were fun And got you chatting to your fellow passengers . In all a very pleasant cruise up the Norwegian Fjordland third cruise but first on a small ship And nice it started from rosyth saved trailing to south . One final point perhaps they could give the windows a clean now and again they were very dirty when looking out having a relaxing drink Took a while to disembark 2hrs after arriving at port .we were last off ! The End ! Read Less
1 Helpful Vote
Sail Date: August 2019
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise ... Read More
Although this was our 40th cruise, it was the first on Marco Polo and the smallest ship we have been on in 25 years of cruising and at 2 nights, the shortest. This is also my first review of a cruise ship. Having booked the cruise recently I looked up the reviews just before going and was quite alarmed by the number of negative reviews. I was not therefore expecting much. However, having enjoyed a very pleasant couple of days I thought that I should review it. I can only think that those negative reviews have come from people that only generally sail on the big modern ships with over 6000 guests and the staff to perform West End style shows. Whilst the exterior and steel around windows etc shows the signs of a 50 year old ship, the carpets and furniture and internal woodwork is kept spotless and clean. The beds are not modern but are comfortable enough and the bedding was clean. The inside cabins were larger than I expected with much more cupboard and drawer room than on many larger ships. With the exception of the lady leaving the duty free shop 4 hours before docking on the final morning who rather rudely announced that they 'were shut as we are always shut in port' when they clearly weren't, everyone else was very pleasant and friendly. I would say that it is a very happy ship.The food was as good as any of the ships we have been on and better than many. Still offering afternoon tea and late night snacks.The entertainment was not brilliant but the singers were good and did provide good entertainment. Let down a bit by the quality of the backing music but nothing to complain about. If you really want everything you get with the big ships, the Marco Polo is not for you. But for great value for money, friendly staff, good food and drinks at less than pub prices in the UK you can't beat this. Read Less
1 Helpful Vote
Sail Date: August 2019
Embarked at Tilbury (was a bit chaotic but this was due to the ship being late in due to weather conditions which cant be helped) Once on the ship we went to our cabin on deck 5 this was a lovely spacious (inside) cabin which had a ... Read More
Embarked at Tilbury (was a bit chaotic but this was due to the ship being late in due to weather conditions which cant be helped) Once on the ship we went to our cabin on deck 5 this was a lovely spacious (inside) cabin which had a really good separate wardrobe area and with a lot of extra draws also. The ship is very nicely decorated and easy to find your way around (as not a very big ship) The Dining in the buffet (lunch) was fairly good the food was always hot and very tasty my only comment would be that it doesn't have that much choice, But I could always find something to eat. The afternoon tea was extremely good the scones where delicious and also the shortbread biscuits. The Burgers and hot dogs served from the grill on the pool deck outside the buffet where also very good and fresh (sometimes the burgers were a little pink and needed to be cooked a little more) The Fusion Indian restaurant is (based in the back area of the buffet but this is separated of in the evening, the food and the staff where brilliant. The starters and the naan breads where cooked freshly in the outside clay oven and were absolutely delicious. I would definitely recommend eating in here as the pricing is really reasonable for 3 courses it is around £15 and the food was really lovely. The main waterfront restaurant we used for Breakfast and evening meal and the staff and food was brilliant. The breakfast could sometimes be a little slow in busy periods but this is to be expected and beats the buffet rush and hassle trying to find a seat to eat once you have you breakfast. Our evening waiters were fantastic and very attentive and made it very personal by knowing all our names (6 of us in total) and they know what we like and what we didn't by the end of the first few days. Entertainment this is where I was not very impressed, we went to the theatre on 3 occasions to watch shows/comedian first of all if you did not turn up a hour before the show was due to start then you would not get a seat or if you did manage to get one it would be a very bad view as there are a lot of pillars to try and see around and people think its acceptable to put children's buggies right at the front of the row so anyone behind these rows could not see anything at all. (these could of been left at the end of the isle as the children were on there laps anyway) Once the show finally started I have to say that the entertainment team singers/dancers where of a very poor standard there was one girl and one lad who could sing a little but the others were not very good at all. the comedian that they had on was ok but more aimed at the older generation of people. The seats in the theatre are also very un comfy (the single seat chairs) after a while your bottom would go to sleep. The connections bar this is quite a nice bar area however again the seats are very un comfy and the band that plays in here was pretty good however was far to load and when the singer started to sing (she was ok but nothing special) she would only sing a couple of lines of the song over and over again then it was mostly the band playing the rest of the song. The Tavern Pub was also a nice area to sit in again comfort was not great. The raffles bar on desk 6 above the atrium was a nice bar and you can hear the music from the atrium from here but it was not so loud you could not have a conversation so found this a nice place to have a drink and a chat with everyone. The music played in the Atrium was very good this was a pianist and sometimes a violinist would join her together they were very good. Hemmingway's on deck5 supplied premium coffee and cakes the cakes were chargeable but very delicious and worth the money. Swimming Pools are a big disappointment there are 2 both are 6ft 3 deep and getting in and out of them is very difficult the steps are very steep ( on the pool bar side there is a nice bit at the top with bar stools in it however you cannot get in or near this area as the kids were always in it and jumping off the bar stools and soaking everywhere including the bar area and staff??? The pool next to this also had a better set of steps that led into the pool but again was also full of kids jumping of them and then just constantly jumping in and out of the pool so if you did manage to get into it then you would get a child jump on you. - If this is going to continue to be a multigeneration cruise then they need to make a children's pool area and make some rules for them. Spa - I had a happy feet treatment which was very lovely and the staff in the spa were very nice, the atmosphere in there was very relaxing, The Ports we visiting were all pretty good and quite close to everything if it wasn't then a shuttle bus was on offer which was very helpful if you are not able to walk very far. We didn't do any organised excursions as we like to just get of and do our own thing. We did a couple of the hop on hop off bus tours in Gran Canaria, Lisbon and Madeira I would definitely these as you get to see so much more of the area around you. Madeira is absolutely stunning and one of the best places I have visited, If you get the chance then definitely do the Toboggan ride in Monte.(if you use the hop on hop off bus then you can buy an extra blue route ticket and this takes you to the top of Monte and will pick you up again at the bottom of the Toboggan run) Read Less
Sail Date: July 2019
Lots of hours of boredom. The ship is very old and has "out of service" signs in several services and machines. Entertainig activities are unatended "meetings" mostly and the shows are quite poor and focused on old ... Read More
Lots of hours of boredom. The ship is very old and has "out of service" signs in several services and machines. Entertainig activities are unatended "meetings" mostly and the shows are quite poor and focused on old people. Even Games room has no games but puzzles. Food quality is under the expectations for a cruise and it is unavailable from 8.30 p.m. to 6.30 a.m., in addition to pauses between meals, and the buffet (only place where you can get 2 of the 4 meals in the day) is too small to have seats for all passengers, so it is crowded and uncomfortable. Sound isolation in cabins is almost inexistent and air conditioner makes a consant and annoying noise that could not be fixed for the ship staff (they simply said there was not a solution for that). Worst think: Tender disembarkation system is terrible and makes you loose 2-4 hours in any port where it was necessary to use them (about half of the total). We had to wait 6 hours in Flam and 4 hours in Kirkwall, for example. Tenders are too old, had malfunctions that increased the delays and spelled diesel fumes over the passengers. The worst cruise I have ever been. Read Less
Sail Date: July 2019
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time ... Read More
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time this year. I will start with the positives:- There is a good staff to passenger ratio, and we found the service was good across all departments. The cabin (6131) was spacious and clean, and well serviced by our cabin steward on a daily basis. The food was of an acceptable quality, and well presented, and served hot. The itinerary was good, with adequate time ashore in each venue. The DISembarcation at Liverpool was very speedy, and we were on the train home in little more than an hour after disembarcation commenced. Now for the negative points. We attended the cruise terminal at Exactly the time given by CMV, Only to find that RED label had already been boarded 1/2 hour earlier, which resulted in some delay to us boarding. The boarding process struck us as being very poorly organised. The dining allocation in the Kensington restaurant, (we opted for the smaller table) was bench seats either side of the table ( 3 people each side) which was very cramped and uncomfortable. We both made the observation that this seating would be more appropriate in a Wetherspoons Pub! On the 2 venues that required tender service the wait was unacceptably long ( 3hrs. in the Scilly Isles, and one and a 1/2 hrs at Guernsey ) This obviously had a detrimental effect on our time ashore. There is considerable room for improvement here. The evening entertainment in the main show lounge was very poor by cruise ship standards. The last evening on board was a "formal" night where passengers dressed for the occasion for the advertised "Gala Dinner" This was quite a damp squib---- The only thing "Gala" about it was the baked alaska dessert. This is not what we are used to on other cruise lines in the same price bracket. To sum up, if you are looking for a no frills cruise from a uk port with no flying involved, then go for it, but there are better deals out there with other companies. Read Less
Sail Date: July 2019
We were a group of six friends on the Scottish Isles 8 night cruise from Newcastle finishing somewhat bizarrely in Liverpool. Embarkation was extremely fast and painless. We are gold members and have priority boarding but everyone was ... Read More
We were a group of six friends on the Scottish Isles 8 night cruise from Newcastle finishing somewhat bizarrely in Liverpool. Embarkation was extremely fast and painless. We are gold members and have priority boarding but everyone was boarded quickly. As soon as the car pulled up our luggage was taken and we never saw it again until it was in our cabin. We have been on 4or 5 CMV cruises and enjoyed them all but predominantly on some of the fleets older ships. Whilst the Magellan is not new it is in good condition very quiet and stable. We were upgraded to a superior inner room so didn’t have to row on this trip(we always choose the voyager guarantee and have never failed to get a decent cabin. The food was very good even if the portions weren’t huge but after 5courses I had had enough. We all had a drinks and tip package which I thought was exceptional value. The house wines were ok and all the usual branded spirits available though it seemed odd to me that some coffees were chargeable. We tended to use the main dining room for dinner/ lunch and the bistro for breakfast. We tried the main restaurant for breakfast but the service was too slow for us. The entertainment does seem a bit like a lot of singing and dancing but in different costumes each night but it was light and reasonably proficient We had a comedian for two nights who was OK. He clearly had been doing cruise ships for some time and his material showed this. We weren’t onboard much during the day so didn’t take advantage of the other activities onboard. We won the quiz on the first night but quit while we were ahead. First port was Dundee where we saw a quite a large exchange of passengers. Weather was good so we strolled ashore visited the Discovery and the new V&A (great outside but much wasted space inside) but an enjoyable hour and a half. We also visited Broughty Ferry Castle which was worth a visit. Next stop was Shetland where the weather was a bit wet but we still managed a significant Lerwick town trail walk which now includes Jimmy Peres’s House from the Shetland TV series. Next stop was the Faroes where we had a 35 minute shuttle bus ride to Torshaven which was interesting in itself. We enjoyed another walk around the town looking at some of the older properties with their distinctive grass roofs. An enjoyable day out. Orkney was our next stop in cloudy weather. We have been to Orkney a couple of times so dint see the need to visit scara brae which we would have if it had been our first visit. We were fortunate to witness what seemed the wedding of the year at the cathedral. We also witnessed the “ blackening” of another engaged couple which seemed to involve sitting in the back of an open truck which friends covered in molasses, gunge etc roaring around the town making a lot of noise. The poor groom to be was cling filmed to a stone cross in the churchyard but was freed before the wedding party arrived. A beautiful day and we arrived in sunny Skye to be tendered ashore to meet up with our prearranged tour bus. This was a private tour (sky mini bus tours)for the six of us (£42 each ) and it was really excellent. The beautiful weather helped as did the two knowledgeable locals who did the driving and guiding. We stopped at all the usual sights some of which were quite busy it being a Sunday and having excellent weather. We had a lovely lunch in an old hunting lodge called Flodigarry House which also had Flora McDonald's house in the grounds. The bus dropped off at the docks for our tender. - an excellent all day trip. Next stop Belfast in mixed weather. Here we enjoyed the hop on hop off bus (we negotiated £50 for six old fogies!). We did the full tour then got off at the Titanic exhibition which was excellent. That took a couple of hours but I really enjoyed it as it was a lot to do with the history of Belfast rather than just the sinking and subsequent recovery of the ship. It even included a mini Disney like shipyard ride. On the bus watch out for low hanging branches as my pal had his glasses and heating aid knocked off!!! Then on to Liverpool. Disembarkation was not so smooth due to not using the Ships tannoy to tell you what was happening ( it could be that as we were docked the ship was not allowed to so not to disturb the locals) it meant passengers were constantly querying why they couldn't leave the ship, pa better presence with better communication would have sorted it. There were some anxious passengers needing to catch a train/coach who were left in the dark. A very enjoyable cruise with excellent food and service - pity about the weather!!! Read Less
3 Helpful Votes
Sail Date: June 2019
Actually chose this cruise due to an engine failure on one we booked. Interesting ports around the Uk where few other ships go. Though this is an old ship from Carnival, it was well maintained and clean. Had an inside cabin on deck seven, ... Read More
Actually chose this cruise due to an engine failure on one we booked. Interesting ports around the Uk where few other ships go. Though this is an old ship from Carnival, it was well maintained and clean. Had an inside cabin on deck seven, and was larger than those on Crystal! Food was surprisingly good, especially the dinners in the restaurants. Restaurants were also open for breakfast and lunch and were expertly staffed. Great place to go if one wants to beat the crowds at the main buffet. Drinks were well priced, and did not include a tip. One could actually get a pint of larger (German) for 3 pounds 60 pence! Tours were also top notch. Payment for these were from 40-70 pounds. Only problem I had was with the crew members that were not involved with the passengers (stewards-wait staff, etc) Many could not understand English-tough to communicate with. Read Less
2 Helpful Votes
Sail Date: June 2019
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV ... Read More
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV Magellan was an older ship, only rated 3.5, so I didn't have high expectations. However, although the ship looks rather dated, the cabins were clean and functional and the meals at the restaurants were good - only average at the buffet. Where the cruise really fell down was the lack of organisation and planning for the activities. Most activities were a non-event, but listed every day in the program as an "unhosted" timed activity, e.g. Knit & Natter, Library, table tennis. Other activities were scheduled inappropriately, eg "Chance to Dance" - on twice nightly (not live music though) - both scheduled while passengers were either at the Show or at dinner! One night there was a display of the Chef's food presentation skills at 10.15 pm, when 2nd sitting guests were just leaving dinner. Why would they want more food and why would 1st sitting guests want a second dinner? There was also a dress up "School Disco" scheduled for 10.30 pm at night. The average age of the passengers was about 80!! The activities themselves were described by one fellow passenger as more attuned to occupational therapy activities in a Nursing Home. I couldn't agree more. They were insulting and very uninspiring. The restaurants were quite good, but staff couldn't organise seating. Many tables of eight only had two or four people on them, despite wanting a full table. It wasn't good enough to book seating six months prior. The nightly Entertainment Shows were mediocre. Although many individual staff were quite friendly, the majority of staff and entertainers seemed unhappy in their jobs. Also, I would not recommend booking a "Guaranteed Ocean View" cabin. We were allocated one right in the bow of the ship, with a porthole! We ended up having to pay about 900GBP to upgrade to a mid ship cabin with a proper window. I can only recommend you not to book this cruise line. Another passenger said he'd travelled on CMV's Vasco de Gama and it was even worse than the Magellan. Steer clear and choose another ship that knows how to provide passengers with a good holiday. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing ... Read More
This was our first, but hopefully not our only, cruise so we have nothing to compare against. As first-timers I will say one thing firstly: the instructions given each day were a great help and all the things I worry about (not knowing where to go or what to do) turned out to be nothing to worry about at all. Your hands are well and truly held to ensure you know where you need to be and when. Embarkation was very quick (20 minutes from drop-off outside Newcastle Passenger Terminal to being in our cabin). The cabin was 4119 and was more than adequate for our needs. The ship has a slightly dated feel to it but is clean and bright. Large bars and public areas meant even at the busiest times it didn't feel cramped. We stuck to the Bistro (buffet) and the "Speciality Restaurants" as we're not formal-wear people. The food was flawlessly good. The "Speciality Restaurants" are really "pop-up restaurants" requiring reservations within part of the Bistro's area. The service and food there was absolutely wonderful. The arrival into ports was handled well and it was far easier to walk on/off than I'd expected. We had one anchor port on the itinerary (Lerwick) but they managed to dock in the end so can't speak to how good/bad the tender process is. The main issue was due to our fellow passengers (of a certain age and thus of a certain speed!) which did mean we took to walking out rather than wait for shuttle buses which would take forever to board or get off. We went on two excursions (Jewels of the North in Akureyi and Loch Ness in Invergordon) both of which were well-organised though suffered from similar "speed" issues as the getting on and off the ship did! We went to a few shows, activities and lectures. The shows were extremely well done and the show area is spacious with comfortable seating (lots of leg room which is very important to me!). The activities (quizzes, "gameshows") were amusing enough though we avoided the Knit and Natter due to concerns we might get too over-excited ;) (In all seriousness there was plenty to do for all personalities!). The lectures... weren't so good. One of the speaker's lectures were so full of errors I was able to spot them and I wasn't an expert on their subjects. The other had blurry photos and film which seemed pointless given the lack of quality. Service was great in parts (the restaurants), okay in others (we had a few mix-ups happen around our welcome package which were eventually sorted and refunds arranged without us asking so all was well) and bad, for the most part, in bars. Even if just 6 tables were in use out of the 40 or so available in a bar, you'd be lucky to get successfully served once every 60 minutes. Needless to say this meant we never woke up with a hangover! I'd hold special praise for our room steward and her colleagues on our deck. They were not just always polite when we passed them in the corridor but remembered us and engaged us in personal greetings. Our room was kept immaculately throughout our trip. Overall the positives far outweighed the negatives and we had a really enjoyable two weeks. We'll certainly be cruising again and CMV will at least get consideration when we come to planning our next trip. Read Less
11 Helpful Votes
Sail Date: May 2019
While on a majestic fjords cruise and leaving Amsterdam we hit a foreign object on a initial inspection and short delay we had the all clear to carry on but never got to Norway, around half way the boat developed a mechanical vault so had ... Read More
While on a majestic fjords cruise and leaving Amsterdam we hit a foreign object on a initial inspection and short delay we had the all clear to carry on but never got to Norway, around half way the boat developed a mechanical vault so had to turn back. The cruise was eventually terminated and we went back to Amsterdam. We still enjoyed a full program of entertainment and everything else on board. They announced that we would be going back to tilbury by ferry They had already given us £25 each and a free bar fo one night but then told us we would get a full refund + free cruise of same duration anytime in the next 2 years or if we wanted a longer one they will deduct the value of this cruise We only lost one day of the whole trip it’s good to hear of a company doing the right thing with out having to spend hours complaining. Nice one CMV Read Less
11 Helpful Votes
Sail Date: May 2019
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the ... Read More
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the restaurant and bars only a few understood the food & drinks orders .As it was a long wait in the restaurant and when the meals arrived they were undercooked or only warm as we treated ourselves to steak in the grill it was very tough and worth the money as my partner sent her back the kitchen to the disgust of the chef & waiter . In the bars the glasses were often warm (one of my pet hates ) one evening in the dome we sent the drinks and my glass back where the barman became very irate and slammed the beer glass on the bar . The excursions were offer priced and badly organised as on the last one it should have been a steam train only to be replaced with an old diesel of which no explanation was offered .In Helsinki & Stockholm we were only allowed about 3/4 hours a shore a joke! .The entertainment was very poor lasting only 45 minuetes also the guest speakers on board were very amateurish as they seemed not to no what they were operating .The best thing was disembarkation at Tilbury please note there are much better cruise companies . Read Less
8 Helpful Votes
Sail Date: May 2019
This is our 5th cruise, the 3rd on the Magellan. We were sent tickets and purple luggage labels, booked for parking at Newcastle. Boarding turned out to be horrendous, something went seriously wrong which CMV blamed on the Port Authority. ... Read More
This is our 5th cruise, the 3rd on the Magellan. We were sent tickets and purple luggage labels, booked for parking at Newcastle. Boarding turned out to be horrendous, something went seriously wrong which CMV blamed on the Port Authority. Eventually on board cabin 5193, right on the stern, deck 5, Baltic. All went well until 2-am, woke up by horrendous noise, props and bearings, followed by every imaginable noise a ship could make at one hour intervals. Phoned reception followed by visit to reception. Asked for change of cabin, refused at that time, was offered a temporary inside 4 berth cabin for the night, we refused that on the grounds we might have to stay there, so no sleep that night. Docking was even worse, continuous noise early morning docked at Dundee, we packed our bags. Visited reception for change of cabin, no can do until boarding has completed. Phoned local Dundee Taxi company for price back to Newcastle, they text me back £350. Waited and waited for info. Eventually told reception that unless we receive a like for like cabin before departure we will leave the ship and CMV can pay for taxi back to Newcastle. This seemed to do the trick and we were offered suitable like for like cabin on the same deck. Sorted and we thanked the staff involved. Day 2 was the start of our cruise, we can put all that happened behind us. New Cabin good, very clean, coffee and tea making facilities in all cabins which is a great bonus, lovely male Steward who was attentive throughout. As a rule we always try and give the Cabin Stewards a break, so making up room does not have to be every day, they are always there if you need them. Food as always very good, we never use the restaurants, that is our choice, we prefer to use the Bistro on deck 10, purely for choice and we can pick our time to eat. Always something there for everyone. Plenty to do and see on the ship on sail days or just relax and socialise. Noticed sick bags out at Dundee and at various other times although the sea was never rough, slight bobbing but gentle all the same. Unusual for us we decided to book shore excursions, we normally do our own thing, but as we had to book Russian excursions we thought what the hell. Actual excursions well organised and a good variety, (very good description of actual excursions so you know what you are letting yourself in for). Excursions are good value for money. All excursions start with a coach journey, this is where we noticed an abnormal amount of coughing. A lot of passengers were complaining of a sore throat. Further into the cruise the problem seemed to get worse, more people coughing, the general consensus was the air conditioning. Up to now we were not affected. We arrived at St Petersburg and disembarked for our excursion, half day at the Hermitage. This is a busy excursion and nonstop once you are in the venue. Two of our party went missing and were found outside, they did not seem well and said they needed air. Back on the ship by afternoon my Wife complained of a sore throat. As seasoned cruiser's we take every kind of medication just in case, so after taking this my Wife settled a bit and it was "carry on cruising". The second day in St Petersburg we were at the Yusipov palace and Waterways. This was a fabulous excursion for anyone going to St Petersburg. However it was marred by increased coughing, by the time we were back on ship it was noticeably worse among the passengers. Also we noticed passengers walking around with cannulas attached. My Wife's condition worsened throughout the day and evening, our own meds were not working. My Wife does suffer from COPD following Lung Cancer three years before. We always visit our G.P. before cruising for "Fit to travel purposes". By late evening things were that bad we had to visit the dreaded Medical Centre (no one wants to end up here). Upon initial assessment my Wife was immediately put on an I.V. Drip with Anti-Biotics (one hour) followed the next morning by another one hour I.V. drip with anti-biotics and face mask nebuliser. This was followed by two further treatments lasting one hour each. Various tests were carried out via a blood test. All tests proved negative. Diagnosis Pneumonia / Chest infection. Whilst these treatments were taking place a lot of other passengers were receiving the same treatment for the same problem, one elderly lady was very bad. This was a very busy Medical Centre. I have to say the care and treatment was first class. Eventually my Wife was discharged, however we were confined to Ship at Stockholm and no arranged Excursion at Alborg (we had a gentle walk here although limited). Elsewhere on the ship this was becoming an epidemic with coughing from every quarter so much so we spent a lot of time in our cabin to avoid the problem. The worse part was in the theatre where you could hardly hear the guest speaker for coughing all around. As far as I know and saw, one chap was airlifted off by Helicopter, he was being treated while my Wife had her last treatment, one person left at Stockholm for emergency operation. We heard of one being left at Russia and one at Alborg. Talking to a passenger (coughing became a talking point) a maintenance team turned up at her cabin to fix the bathroom door, (no problem known to her) however miraculously the door repair yielded a new shower head??? Make of that what you will. By the time we left Alborg my Wife was feeling better, albeit she still had a very sore throat which we treated with hot honey drinks. I have to ask the question. What was lurking aboard the Magellan? I have never known a problem like this on all our other cruises and it was quite worrying. Disembarkation, we were sent two light blue luggage labels the evening before. We came on with purple and guessed this was because of cabin change, light blue also denoted SAGA cruisers. Back to reception and after explanation we were given purple luggage labels (remember the car park), so on the day we disembarked with all the other purples, only to find we were an hour late and that service had ended. We were told we should have had lime green labels (yep I am still working on that one). However CMV were very good and we had a coach and escort back to the car park. Now I said earlier the "dreaded Medical Centre". The final bill for this was £4600.00. Now we have insurance but as with all insurances there ARE RESTRICTIONS AND RIDERS, one of our restrictions is COPD. As the diagnosis was Chest Infection Primary and COPD as secondary we are hoping the insurance passed the treatment as we were allowed to disembark. DO NOT CRUISE WITHOUT FULL INSURANCE. My Wife has visited our G.P. and further blood tests have been taken. She is still unwell and is being monitored. I would like to say that this was a good cruise, but the health issue has left us with no memorable thoughts. Of course the staff were brilliant as always, they all work very hard to please you. Will we cruise again? We have a cruise booked next year on the Marco Polo, but seriously after experiencing what we have just gone through........................... Read Less
4 Helpful Votes
Sail Date: May 2019
The Marco Polo seems to be popular with many (I spoke to a fellow passenger who had travelled on 7 voyages) but I suspect that those who like this 54-years-old ship are the same as people who choose to drive a 54-year old car rather than a ... Read More
The Marco Polo seems to be popular with many (I spoke to a fellow passenger who had travelled on 7 voyages) but I suspect that those who like this 54-years-old ship are the same as people who choose to drive a 54-year old car rather than a new one. Not because it is better but because it is different. The eccentricities and signs of age are apparent as soon as we had embarked at Cardiff and were shown to our cabin (number 130 - chosen by the operator as we had elected to a guaranteed outside cabin rather than choosing one). The first thing one notices is that there are only two electrical sockets - a 220 volt continental point and a 110 volt US point (plus an unnamed push button whose use we didn't bother to determine). In 1965 travellers probably only needed one point - but with the plethora of electrical appliances that are the stock in trade of the modern traveller, one power point is not really adequate. The cabin lights were also rather primitive, with an array of ceiling lights none of which could be switched separately - it was all on or all off using the one switch by the cabin door - and two separate reading lights. When we arrived in the cabin the air-conditioning wasn't working although, to be fair, the engineer was on site in less than an hour and fixed the problem. This was our first contact with the staff and was characteristic of all our relationships with the staff who were invariably efficient, helpful and pleasant. So 100% for that aspect of the cruise. Having unpacked we need to find out the layout of the ship and then we discovered eccentricity number 2. The one thing that every passenger needs is a plan of the ship and this should be in every cabin - but not on the Marco Polo. Yes, plans there were a-plenty at reception - once one finds it. But why not in the cabins which is where they will be most needed? Having found a deck plan another eccentricity was evident (number 3 if you're counting). The ship's plan shows the names of all the decks: Navigator, Columbus, Amundsen, Magellan, Pacific, Atlantic, Baltic and Caribic - but the references in the daily activities guide (entitled The Explorer) gave only deck numbers (Eg. Deck 9 Aft). Of course it is not too difficult to write the deck number on the ship's plan oneself - but why on earth wasn't this done at the time of printing? Before leaving the cabin one other eccentricity was evident, although we didn't bother to mention it to the staff as nothing could have been done. Our cabin floor was as bumpy as if the carpet had been laid across a ploughed field; goodness only knows what was underneath. Finally, although we had paid extra for an outside cabin we might as well have saved our money as for 80% of the journey there were deadlights across the portholes. This is permitted under the normal terms and conditions but it is as well for prospective passengers to be aware of this possibility on the lower deck cabins of this vessel. There are two restaurants on the Marco Polo, one waiter service and one self service and the food is good in both although that in the waiter-service restaurant is more interesting. The waiter service was very good. It is a sad fact that many (maybe all?) cruise companies charge very competitive prices for their cruises and then seek to make up their profits on the extras. My own extras bill came to over £900, much of which was drinks. On board drinks will be duty-free and bought at a discount price, but any savings are not passed on to passengers. As an example, a glass of house wine was £6 and a bottle of beer £4.50 - both well over UK pub prices. A further indication of this can be seen at the water station where there is a stern notice which reads, "For Health and Hygiene reasons it is strictly prohibited to refill water bottles at the water station". Well, I suppose it is just possible that some infected person might have drunk from the neck of a water bottle and then refilled it when pressing that neck against the tap - but I doubt it's a very serious risk. More likely is it that Cruise and Maritime want to make sure that passengers buy the bottled water that they supply at a purely nominal £2,80 per bottle. Cruise lines do have a monopoly and a captive market on board and this was evident from the price and range of the items for sale in the ship's shop. Proudly advertised as duty-free it was clear from the prices that any saving of duty was offset by an increase in profit. I needed to buy a pair of swimming trunks and the modest pair they had for sale was priced at £21 - about twice what a similar pair would have cost at home. The same excessive prices prevailed for most of the items on sale and I rarely saw anyone buying anything. In part the paucity of sales could have been due to the poor stick selection, which was not appropriate for the passenger profile. My own guess is that the average age of the passengers as around 80 years and thus hardly likely to want to buy designer shopping bags or the like. But the one thing that they would all use and probably need would be a walking stick, since at least 50% of the passengers were using a walking aid of one sort or another. Walking stick can break, get lost or simply be forgotten but did the shop stock such things? No. The assistant there did tell me that sticks were frequently requested but that it wasn't an item they ever stocked. If would seem to me that the buyer needs to look harder at the passenger profiles. The entertainment was of the usual variety and standard and little more needs to be said. The shore excursions were good enough but, as is so often the case, pricey for what they were. In summary, one can understand why some people enjoy the quirkiness of the Marco Polo, but next time I will try a different line Read Less
3 Helpful Votes
Sail Date: May 2019
A friend booked this cruise and I was somewhat dubious having sailed on her years ago to Norway, which is beautiful. However, on this voyage the food was very much improved to 'excellent', and I'm fussy. The lobster as an ... Read More
A friend booked this cruise and I was somewhat dubious having sailed on her years ago to Norway, which is beautiful. However, on this voyage the food was very much improved to 'excellent', and I'm fussy. The lobster as an extra was the best I've ever eaten, and I thought very reasonably priced @ £16 - really sweet meat and beautifully presented and all the meals were very very good indeed - compliments to the chefs, most of whom were Indian, and I always feel they are the best! And drinks were reasonably priced too. I wanted a rest and to read and did just that and availed myself of the library on board. She's a small ship but offered all I needed and you don't have to walk miles to get anywhere on board! The pianist and violinist were great, and the Duty Frees excellent value. The crew were polite and most obliging, the cabins were small but fine. The outdoor pool was at this time of year closed off and we saw snow at times - well, we were heading towards Iceland - an expensive and very cold place, the highlight of which for me was a visit to the Blue Lagoon and that day we had lovely warm sunshine. The excursions are pricey but everything is included which saves a lot of hassle and guarantees a safe return on time to the ship. We did go out into the Fjord and saw a humpback whale, so that was another tick off the 'to do/see' list. The Faroe Islands en route were rather bleak with little to really do/see but it's a place to say you've at least visited, and our tour guide Samson was both knowledgeable and polite. Tea/coffee/hot water/hot/cold milk were available from early a.m. to midnight which is important to me as there are no in cabin facilities to make a hot drink. And a child free zone - yes! A good value for money trip, and well done to all who sail on the Marco Polo! Read Less
4 Helpful Votes
Sail Date: May 2019
We boarded and informed the ship had only one engine. This was replaced 12 days into our cruise. This meant we were unloaded and loaded at small jetties spent hours on coaches and less time at our destinations. A lock broke near Frankfurt ... Read More
We boarded and informed the ship had only one engine. This was replaced 12 days into our cruise. This meant we were unloaded and loaded at small jetties spent hours on coaches and less time at our destinations. A lock broke near Frankfurt which put us back another 12 hours. The ship is not fit for purpose. The toilet system broke down 3 times. Internet very bad reception. T V was in German had not been switched to a English satellite. The food was O K but deserts terrible. Coffee in the restaurant to strong and cold complained to the Hotel Manager but no improvement. Staff in restaurant needed training not serving ladies first, reaching across to deliver or pick up plates. The temperature control in our cabins did not work. We some times had to endure unpleasant smells when docked closed to other ships. The ship needed net curtains to most cabins for privacy when in port or docked next to another ship. Read Less
18 Helpful Votes
Sail Date: April 2019
We chose CMV for the itinerary that started in Singapore and ended in London 46 days later. The ship was a total delight - small but with many stylish lounges, a walk-around promenade deck, two sunny pools, and three free restaurant ... Read More
We chose CMV for the itinerary that started in Singapore and ended in London 46 days later. The ship was a total delight - small but with many stylish lounges, a walk-around promenade deck, two sunny pools, and three free restaurant choices in addition to the buffet. Our interior cabin 4117 was spacious, quiet, and very steady during windy portions of the trip. Since George and I enjoyed every day on board and would do this cruise again, suffice it to say we really liked the food, entertainments, spa services, reading lounges, cabin attendants, cruise directors, casino folks, craft classes, passenger choir, afternoon tea, the informative lectures, and so many other aspects of this cruise. The ambience was relaxed - like being home - rather than super luxe. That made the cruise restful. With many sea days, we were able to read some great books. How nice is that - cruising along and reading? We did not buy a beverage package and survived quite well on tea, coffee, water, and an occasional Schweppes Bitter Lemon over ice. Lovely cruise, lovely staff, a variety of cuisines, and at a good price. Thank you CMV!!! Read Less
11 Helpful Votes
Sail Date: April 2019
We chose this cruise because it was a repositioning cruise and the itinerary looked amazing. I normally only give good reviews or just not review at all, if the experience was bad. However, I want people to know about this. Some things you ... Read More
We chose this cruise because it was a repositioning cruise and the itinerary looked amazing. I normally only give good reviews or just not review at all, if the experience was bad. However, I want people to know about this. Some things you can not make a big deal about, others are unacceptable. We were sold a bill of goods from the Cruise and Maritime Florida office. We knew the ship was older (originally Holland America - then sold to P&O - and now in the CMV fleet). However, we were told we were boarding a completely refurbished ship. That was not the case at all. There were plumbing issues throughout. Many toilets overflowing and hot/cold water issues. There were also HVAC issues. Some cabins and public areas were FREEZING and others were HOT. We had to complain 3x before someone even came to look at our cabin. It was meat locker cold. We covered up the A/C vents and kept our balcony door open most of the journey so I did not have to wear layers of winter clothes in my cabin. The thermostats were so ancient, you could not even turn them off. The cabins had nice bedding and towels - although we had to beg for bathrobes/dressing gowns (which we were told came with our level of cabin). Cabins were all original and aging - stuffing coming out if seams of the couch, peeling wallpaper, etc. It really needed updating. We had a tub with jets, but they never worked. Dining was hit or miss. Some meals were good, others not so much. In the bistro it was not serve yourself so you had to ask for portion size of specific foods. Some of the staff had little command of the English language, so they would put the wrong things on your plate. Some stations had long lines and it was not laid out very well. Also for some odd reason, people were stealing the salt and pepper shakers - so we had to keep getting up and borrowing ones from other tables. Things like this you pass off as new crew, different ship in the fleet, things will be off. I do accept maiden voyage glitches. However, there were a couple of things which were completely unacceptable: 1. We were told to board the ship on 22 April by CMV Florida office. However, when we arrived jetlagged in Singapore to the cruise terminal a porter acted like we were idiots and told us to come back tomorrow. No ship today. We were stunned and lost - not even having a hotel booked. CMV had all our contact information (phone, email) and yet they did not even tell us in advance that the date was incorrect. This is just plain and simple poor business. 2. The people working in reception on the ship initially were cold and rude. I brought receipts to them the first day for compensation for our hotel/food costs the night before (as I was instructed to do by CMV) and they basically told me I was an stupid and should have known when to board. This woman actually said, "How can anyone be so stupid to board on the wrong day? It clearly states boarding on 23 April." as she was emphatically pointing at the CMV Vasco da Gama brochure. I have NEVER EVER been treated so disrespectfully by a reception person on a ship. And I was being nice just dropping off the receipts. I never received any transparency or an explanation about this horrible mistake. It took them nearly 4 days to respond and give us a bottle of wine for our troubles - which we didn't need since we already bought the drink package. I would never take another cruise on a CMV ship. They are terrible with customer service. However, I will say this - the crew, in general, did their best with what they had to work with. Most were kind. The ports were very cool and varied. The passengers we met onboard we awesome. Despite all the issues, we had a good vacation! Read Less
7 Helpful Votes
Sail Date: April 2019
We choose this cruise to celebrate our 25th wedding anniversary. The ship was old and tired and leaked. Our cabin carpet was wet the whole cruise and I was sick the whole cruise. It was only when we disembarked that I got over the virus I ... Read More
We choose this cruise to celebrate our 25th wedding anniversary. The ship was old and tired and leaked. Our cabin carpet was wet the whole cruise and I was sick the whole cruise. It was only when we disembarked that I got over the virus I had the whole cruise. The ship needs a full refurbishment so that the hallways/rooms are not full of dryers trying to dry the smelly carpets the whole time. The dining experience was not good to start with but as it was a maiden voyage the staff needed time to find their way around the ship too. By the end of the cruise the meals were fine, all except the grill restaurant where you had to pay an additional charge. We went there twice thinking it might improve but it didn't. Don't waste your money there. The steaks were tough and dry. The entertainment was not good, the person who got the biggest crowds was the lecturer who outlined the ports and the history of where we were. The staff, all except the front desk, did their best but they seemed to have been thrown in the deep end with little support from their head office. Also the hand sanitizing on the ship was not enforced and I think this must also have had something to do with the very large number of sick people on this cruise. I would never cruise with CMV again. Read Less
3 Helpful Votes
Sail Date: April 2019
We went on the Astoria in March 2019 and firstly the really good aspects: It went from our home port in Poole so no distance to travel. It is a nice size with not too far to walk to the restaurants and lounges, it is quite stable so ... Read More
We went on the Astoria in March 2019 and firstly the really good aspects: It went from our home port in Poole so no distance to travel. It is a nice size with not too far to walk to the restaurants and lounges, it is quite stable so although quite rough seas it didn't roll too much so no sea sickness. It had a cinema with recent releases being shown. They had a good speaker on board who shared his Vulcan experiences so being into aviation this was a nice surprise. The cabins were very well appointed with plenty of space for clothes etc. The staff were very friendly and we received good service. They provided shuttle buses at all the ports for independent travellers not going on the excursions so there weren’t the long walks that we have had on other cruise providers Next the not so good aspects The cabins were noisy and vibration from the engines could be felt all night long. We couldn't work out whether this was the location of our cabin - deck 4 mid ship but I suspect that it was throughout the ship but the beds were very comfortable so didn't affect our sleep. The general consensus was 'the more you pay the more you sway' .The service in the Olissipo restaurant was quite slow and the food average. We did treat ourselves to the steak bar and had an excellent 8 course meal although one of the steaks was too tough and went back. The schedules weren't kept to due to rough weather (not their fault) so we only ended up with 4 full days ashore and 4 half days. Our trip to the Scillies was cancelled which was disappointing. We felt that the information provided by the excursion team was poor for independent travellers. For instance when we went to Invergordon we were told that it was difficult to get the public transport into Inverness and that we should take the £25 ship transfer. In fact there was a bus that went straight into Inverness and cost only £12 return. Clearly they were more interested in selling the excursions. There were 2 sizes of wine on offer a large and small glass but despite repeated requests for a small glass, large ones (187ml) always arrived. So we ended up buying a bottle which was cheaper. Overall it is a good value boat and CMV are recommended as good organisers. We would go on Astoria again. Read Less
1 Helpful Vote
Sail Date: March 2019
Paid half price and got half of nearly everything. We actually left on the 23/3/19 for 11 day cruise from Poole. We were attracted to the cruise because it left from Poole, was visiting the Shetland Isles and in particular The Scilly ... Read More
Paid half price and got half of nearly everything. We actually left on the 23/3/19 for 11 day cruise from Poole. We were attracted to the cruise because it left from Poole, was visiting the Shetland Isles and in particular The Scilly Isles. At the start we only had half a day in both Dunkirk and Invergordon. At the end, the Scilly Isles was cancelled altogether because of rough weather forecast and difficulty of boarding tenders to go ashore. Indeed arrangements for getting passengers ashore were generally very unsatisfactory particularly bearing in mind that at least the half passengers seemed to have mobility issues. In many cases, apart from tenders it involved walking down a steep set of rickety steps. Not the best we have experienced. As Tresco was the only coach trip we had booked we and many others were bitterly disappointed. There were frequent shuttle buses at most ports of call though which were very good once ashore. The food was terrible. Breakfast was the best. Portions were minute. One roast potato, slice of carrot and piece of broccoli in the dining room. Matchbox sized portions of cheesecake. I actually lost 3lbs!!! The bar & wine waiter were obviously under instructions to ignore whatever the customer asked for and only to give large measures. We were going to tip our room steward extra but a couple of days before the end I asked for another toilet roll and was told it was rationed!!!! So no tip! All in all I am sorry to say I cannot recommend this cruise and based on what we had CMV either. Read Less
7 Helpful Votes
Sail Date: March 2019
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and ... Read More
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and CMV have a lot to answer for. Our cabin 216 was small and we had 1 small porthole and had paid for an oceanview. The porthole was closed for 11 days of a 15 day cruise, whilst they do it for safety reasons there were times we were docked and still it was kept closed we had ask on several occasions to have it opened. We could have had an internal cabin for some $1000 less each.The smell of diesal and the crew smoking was there for the entire cruise. The ship was full to capacity 800 in a ship this size is just not on. Everything was full the buffett was a fight at every meal to find a seat and the quality was really bad even the 3 coffee machines were continually out of order. The dining room although a little better was way below standard. I paid for a VIP package please dont do it !! the wine list is a joke there are 2 white wines and 2 red wines from there signature drinks and 2 from the standard package to choose from i couldnt believe it. They some other wines by the bottle but they had to be paid for and you couldnt get them by the glass. With the other drinks if you wanted anything that wasnt on the drinks menu you couldnt have it !!! also the system they have is that you can only order from a waitor and cant get a drink from the bar. The entertainment was an insult except a young lady soprano who was great the biggest joke was when showtime came at night and old bloke with a banjo came out and started a singalong , i had to laugh !!! the showband seriously was that bad that the singers who did individual shows they didnt even play. I could go on. Excursions altho expensive were good and well organised. This company are treating the elderly british with contempt in my opinion . Go with this ship and company at your peril and as i said i have done nearly 50 cruises and cant believe all i wanted to do was get off . Read Less
4 Helpful Votes
Sail Date: February 2019
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table ... Read More
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table of 6 must have sent well over 30 meals back or not eaten in just 70 days.) Not forgetting that when avocado or anchovy appears on the menu! All you get is something from a tube or powdered anchovy??(Dont try and find it on the plate or in the flavour). Secondly the service many of the drinks waiters/waitresses are offhand and rude as were the shore crew. The dining staff are very friendly but lack support to help solve problems when they arise (Fusion restaurant being an exception and very good), the cabin staff are a shining light (along with the little contact you may get with engineering type staff. For the rest the cruise is comfortable with reasonable sized cabins and comfortable beds, not lush, but comfortable. The entertainment team are very good and put on a wide variety of shows that are choreographed on board. Lee Cooper, Holly and the team take a bow. I guess the frustrating thing about this cruise is that it easily could be better, without becoming an expensive overkill. The boat is as big as you need, just fix the food! It’s the only issue that holds me back from booking again. Read Less
2 Helpful Votes
Sail Date: February 2019
Leaving from Adelaide was the big attraction as the norm is a flight to the eastern states to catch a cruise. The smaller ship was ok but limited your choice of places to go and rest or a bar for a quiet drink. I have been on 8 cruises and ... Read More
Leaving from Adelaide was the big attraction as the norm is a flight to the eastern states to catch a cruise. The smaller ship was ok but limited your choice of places to go and rest or a bar for a quiet drink. I have been on 8 cruises and my experiences with the night entertainment has always been average to poor and the Astor’s takes the cup for the worst performances I have ever seen. And lastly a singer or singers with a guitar at various times night and day to listen to would have been great instead of a pianoist and violinist who were at best depressing. We took out the premium drinks package which to my surprise only included a Shandy beer or the most bitter beer I have ever been unfortunate to try Bitsburger, surely a mid strength or light beer could have been on the list. We drunk cocktails and spirits all cruise which cost a lot more than the beers were, that got me stumped how CMV came up with that idea. Read Less
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