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6 Helpful Votes
Sail Date: June 2019
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but ... Read More
I only chose Marco Polo in order to get to Greenland. The boat is very shabby and I don't think much has been done, cosmetically, since her last major refit in 1995. The computers broke down at registration, causing a delay, but they then let us on ship without any security checks. From that moment everyone's security was compromised until return to Tllbury. The first tendering at Kirkwall was terrible. Ticketing started at 0900 and we received ours at 0915 but had to wait ages - until we landed ashore at 1210. They didn't have enough tenders operating and those that were, were uncoordinated. A massive list formed at return time and the harbourmaster contacted the Captain to ask for more tenders. We heard from a number of sources that the Captain refused. After a written complaint I received a letter of management speak blaming the wind??? and the harbour authorities. We had an emergency muster alarm early morning whilst most were in bed. A Faulty alarm. These things can happen but it was badly handled and we weren't given any explanation or apology until the Captain was forced to make a PA announcment mid morning. Also some staff wandered around with bouyancy aids but lacking direction. At NUUK, the Greenland Capital, coahes didn't arrive for excursions. 1st excuse - traffic, then the excursion leader admitted that the coach company had forgotten and said, "That's Greenland". Why didn't she check up the day before? The boat is poorly managed, the Bistro staff are inefficient and lack decent training.If you show them dirty cups or cracked cups, you cannot be confident that they fully understand the problem and the cups continually re-appear. Cold plates for hot meals and warm plates for salads. etc. The Bistro is not good enough to compete with transport cafes. The cupboards are like '50's kitchenettes and even poorly painted. Llttle variety of breakfast offerings. However, we dined in the main restaurant every evening and the food was excellent. terrific selection, well made, hot and well presented.A different kitchen from the Bistro, but we presume still under the head chef? The entertainment was first class every evening and the guest speakers were above par. We will not sail with CMV again. We feel they are a disgrace to the cruising industry, and clearly operate Marco Polo on a shoestring. They tsake a very poor attitude to grumbles or complaints, argueing with passengers instead of trying to solve the problem. Read Less
7 Helpful Votes
Sail Date: December 2018
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a ... Read More
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a row. Furthermore, we found ourselves on a ship built over 33 years ago, so very outdated. We experieced rough seas between UK and Lisbon and the ship could not cope and rolled like a cork. Only the islands of Madeira, Antigua and Cozulmel were of interest. So much for visitng the Caribbean? Our cabin was very small and did not represent anything like in the cruise brochure.It was stuffy with faulty air conditioning, no window to open and there was a constant smell of nausiating food and kitchen in the hallway and cabin. On arrival in Las Palmas we went out an bought ourselves a fan for the cabin. On arrival back home we had to wash every item of clothing, even new clothing not worn to try and get rid of the horrible food/kitchen smell. The only bright aspect of the cabin was the excellent steward from Honduras called Nelson. The food was terrible. At one lunchtime sitting, all 8 of us on the table left the food and told the Manager to throw it overboard along with the chef. Yes it was that bad. The highlight each evening was the 45 minute show in the in the Magellan Show Lounge. The ship has its own group of about 8 dancers and 6 singers and they put on a great show each evening. The singers were superb. They are worthy of being on a major cruise liner. Another pre-dinner highlight was the classical recital in the Hampton's Bar with a lovely pianist and an excellen violinist. There was nightly entertaiment in the Captains Club if you can call the duo, Derya & Tolga entertainment as neither could sing in tune and we often completely off key. Another complaint is the scam tactics of the barmen who give short measure with wine drinks. I sent my so-called 250ml drinks back more than 20 times for top-up and not once was there any objection from a barman? They need glasses with measurement amounts shown on the glass to stop this practise. The ports of call, with the exception of Madeira, Antigua & Cozumel were a complete waste of time. Cape Verde was stepping into the a poor third world country with filth and poverty everywhere. We were happy to reach Cozumel at the end of the cruise and disembark, but we still had organisational disasters. It took almost a whole day to get from Cozumel to Cancun airport. Then there was a 2 hour flight delay. This was made worse by having to sit on the bus at Gatwick to take us back to Tilbury for over one hour. Upon arrival back at Tilbury Docks we found all our cars unaccessable due to being advised where to park by the cruise car parking attendants. The police were called who removed a fence and help us, one by one to break free. My car was in a far corner and it took 2 hours before I was out. Need I say that my crusing days are over and it you decide to cruise I suggest you made sure it is not on the Magellan. Read Less
4 Helpful Votes
Sail Date: December 2018
43I booked a last minute 5 night cruise on Marco Polo as it had been advertised at a very good price. I have sailed on her a number of times and have a soft spot for this elegant old cruise ship. Embarkation at Tilbury was very quick, I ... Read More
43I booked a last minute 5 night cruise on Marco Polo as it had been advertised at a very good price. I have sailed on her a number of times and have a soft spot for this elegant old cruise ship. Embarkation at Tilbury was very quick, I had allowed for travel holdups that did not occur, and arrived at the port almost two hours early, and checked in and was aboard in less than five minutes. I had a comfortable outside cabin on deck 7 with tea and coffee making facilities, which I was very happy with. It was kept spotlessly clean by my steward, who was a dab hand at providing me with a range of daily towel sculptured animals. Our first port of call was Rotterdam, which was a delight. Although free coach shuttles had been laid on, it was only a 15 minute walk from the cruise terminal to the city centre. Rotterdam is much more modern than Amsterdam, but the benefit is that you do not have the hordes of tourists to contend with. It is a lovely city to explore on foot. Our next stop was Rouen for an evening visit to the Christmas markets by the cathedral. As before, free shuttle coaches had been provided to the city centre. Rouen is beautiful, I would have liked far longer there to fully explore the place. Our third and final stop was a full day in Honfleur. We had been informed at the start of the cruise that the Christmas market in Honfleur had been delayed and would not be open for our visit. I spent the morning exploring Honfleur, which is well worth a visit, with many quaint narrow streets and ancient buildings. After returning to the ship for lunch, CMV kindly laid on free coaches to take us over the impressive Seine bridge to spend an afternoon in Le Havre. I have seen some reviews of Marco Polo where people moan about various niggles they’ve found, but these seem very unfair to me. The ship is not new, but she is smartly styled and the crew work tirelessly to keep her looking her best. I found the food in the restaurant to be very good, the beef wellington one night particularly worth a mention. Dinner consists of five courses, Cunard only serve four on QM2! My table companions all agreed the food in the restaurant was very good. There were lots of activities organized on board, regular quizzes and games, craft workshops, guest lectures (themed on Joan of Arc, Marie Antoinette and Napoleon Bonaparte which were excellent and well presented) as well as entertainment from talented musicians and an enthusiastic show team of singers and dancers. If you get a chance to do a longer cruise on this lovely liner, you are in for a little treat at the end of your meal on the last formal night. This is possibly the only ship that still does the ‘Baked Alaska’ parade properly. Take your cameras with you to dinner. I’ll say no more so as not to spoil the surprise! The baked Alaska was delicious of course. After a final day at sea, we disembarked in Avonmouth, Bristol. Read Less
9 Helpful Votes
Sail Date: October 2018
We chose this trip as we wanted to see Norway and the Northern lights. When we got to Tibury we were sent round in circles. The signs were few and far between and not very well positioned. We followed the signs only to be told that we ... Read More
We chose this trip as we wanted to see Norway and the Northern lights. When we got to Tibury we were sent round in circles. The signs were few and far between and not very well positioned. We followed the signs only to be told that we were in the wrong area. It was like Custers last stand! There were cars going round and round in circles all being in the wrong place. We finally got to the right area and had to sit under a marquee with rain, whipped up by high winds, blowing through!! The first impression of the ship wasn't good. It looked pretty unkempt . We were on deck 7 and the smell of sewage and fuel oil was overwhelming . I made a comment to one off the crew and we were told " It's an old ship " and that this was it's last trip before a refit. The smell got worse over the next 4 days particularly when the Captain made a decision to sail with a force 11 predicted!! We had 7/8 metre waves and hurricane force winds. This was a full day at sea. The opinion if the guests was that we shouldn't have sailed. The smell after was REVOLTING. It made your eyes sting and you held your breath until you got away from the stairwell. The food was bland and pretty much the same every day. The trouble was seating. There simply wasnt enough seats and tables to cater for everybody. We had to sit on the window sills on two occasions!! They were constantly running out of cutlery and crockery. Mugs were at a premium. The room staff were SUPERB, as were the waiters, but other bar staff had a couldn't care less attitude. We were served the wrong drinks numerous times and had our cards swapped on 3 occasions. The shows were, well what do I say?. Queen tribute night summed it up. The backing ' band' were terrible. The 4 singers went from English to their native tounge if the couldn't remember the words. I didn't know if to laugh or cry! We walked out after the third song. Some people did say they enjoyed it to be fair. The comedian we saw had the oldest jokes you could think of. To make matters worse he tried to play the guitar! He couldn't keep up with the back music AND played out of time and time. The tours were good and we saw the Northern lights, which was the reason for the cruise. The tour guides were very helpful. We wouldn't sail again on the Meggelan. I know this was it's last trip and it showed, but it just lacked the things that make it a nice ship. Perhaps after a refit things might be different. But going on our experience, this was a outdated old smelly ship and had we known that, we wouldn't have booked it. Read Less
5 Helpful Votes
Sail Date: October 2018
I was looking forward to this cruise with my friend as I had sailed on Ocean Village about 4 times many years ago and wanted to compare. Embarkation from Tilbury was brilliant. We were called by the colour on our luggage label and ... Read More
I was looking forward to this cruise with my friend as I had sailed on Ocean Village about 4 times many years ago and wanted to compare. Embarkation from Tilbury was brilliant. We were called by the colour on our luggage label and walked on board without much queuing. The waiting area had plenty of seating, a small coffee bar and was nice and warm. Our cabin was a nice size (I already knew this from OV) but the wooden furniture was the original and so was the bathroom. This was OK though and the shower is really large. The air con worked well and the bed was comfortable. Our cabin was on deck 5 at the front (5120) and had a lot of movement on rough days. I was seasick and would recommend a higher level and central if you suffer from this. There seemed to be a lot of crowding in the Bistro buffet on level 12. We had to find a seat (not easy) then take turns to get our food. I had never experienced this on OV so I can only assume that it was the time of year and no-one was eating outside. The food here was average. Breakfast was very good, lunch didn't have much choice of hot food and it didn't look that appetising. The desserts were moussy!! and the hot choice seemed mainly to be a sloppy variation of bread and butter pudding. The thing that put us off the most though was that it was very cold in there. On the second day we decided to use the Waterfront restaurant (waiter service). We were very pleasantly surprised by the quality of food compared to the Bistro so we continued to use it.... and it was lovely and warm. The afternoon tea was nice with delicious biscuits and scones with fresh cream and jam.... yummy. The entertainment was quite poor and there wasn't a huge amount going on, especially during our day at sea. I liked the comedian though.... very old jokes but he pulled it off because he was likeable. The decor in the public areas was nice and looked refurbished. There is quite a lot of seating around the ship and it didn't feel crowded (except the Bistro) even though the ship was full. I'll finish on a positive as we really enjoyed our cruise. The staff were excellent. They worked hard and were always helpful and friendly. Also our fellow passengers were so friendly which made all the difference. Read Less
5 Helpful Votes
Sail Date: October 2018
This was a mixed bag. I would love to give five stars, I think I should and I will explain why in a moment. Having been on the Marco Polo and loved it I was worried that i might not enjoy the Magellan as much and, if I'm honest, I ... Read More
This was a mixed bag. I would love to give five stars, I think I should and I will explain why in a moment. Having been on the Marco Polo and loved it I was worried that i might not enjoy the Magellan as much and, if I'm honest, I still love the Marco Polo but there was nothing I disliked about the Magellan it's just different. A bigger vessel which means more walking, which I find difficult, but it didn't stop my enjoyment of being at sea. This was a multi generational, themed cruise. Two things I said I would never do but for the most part the children were a pleasure to be with. I saw no bad behaviour at all. Another plus for me was the number of different nationalities on board, so many interesting conversations. The downside came with the first excursion, to Paris. We knew we would have some free time but we were dropped in the most expensive, and probably busiest area for traffic for three hours. The majority stayed in the area as the traffic was horrendous with no notice at all taken of Pedestrian crossings. The coach did not pick us up where we were told we had to get on by standing in the middle of a dangerously busy road as the driver's side was facing the pavement. There were many more pluses I'm pleased to say but all on our coach agreed that the Paris trip was an ordeal and badly managed. The cabin an inner was very comfortable and our Steward very attentive. Entertainment was hit and miss, the Magellan singers and dancers were very enjoyable. There was an Irish folk trio on 2 nights with more or less the same songs the second time and a comedian we could only watch for ten minutes, it was dreadful, but that's just my opinion of course. The Cricketers and Nick Hancock were always approachable and as someone who knows nothing about cricket I still enjoyed their company. Now the reason I wanted to give 5 stars but can't as several people were genuinely scared in Paris either of being lost or knocked down. There was a raffle on behalf of the the Lord's Taveners with several prizes, the first being a Cruise donated by CMV. Never having won more than a bottle of wine in a raffle we had no expectations but, and I still can't believe this, we won the Cruise. Not a three night mini cruise that we thought it might be but an 11 night British Isles Discovery Cruise. To say we are thrilled is an understatement and we can't wait. If it had been a less chaotic Paris excursion I would have had nothing really to complain about but I really believe, given that families with young children were also with us, that not enough thought was given to the area where we could be left to our own devices. A too short time aboard the Magellan, Crew were brilliant, Magellan's own entertainers and the Cruise Director gave their all, and thank you CMV, we can't wait to come back. Read Less
4 Helpful Votes
Sail Date: July 2018
We took Cruce Mundo cruise from our travel agent. We returned on August 4th,2018. The ship MS Bellejour gave us a lot of problems. At the first day of the trip air conditioner didn't work with 95F (35C). Next day cabin was not ... Read More
We took Cruce Mundo cruise from our travel agent. We returned on August 4th,2018. The ship MS Bellejour gave us a lot of problems. At the first day of the trip air conditioner didn't work with 95F (35C). Next day cabin was not clean for the entire day, For the last 3 days Ship phone didn't work. Hair drier was missing in the cabin and was delivered at midnight. On the trip to Strasbourg by bus 2 buses had trouble with air conditioners and we had to wait for another bus at 95F outside. Food for dinner was limited and Ship didn't have any entertainment. We strongly recommend to everyone avoid the cruise with MS Bellejour .Old ship and service bellow expectation by far.We had nice offshore excursions with the knowledgeable guides.but everything else was not good at all.Also we expected to see very clean cities. but were very surprised to see garbage all over on the streets Read Less
2 Helpful Votes
Sail Date: June 2018
We had a brilliant holiday. Service food and entertainment were all excellent. The ships singers and dancers were exceptional .This was a little bigger ship than we are used to but we actually preferred it and will look for similar next ... Read More
We had a brilliant holiday. Service food and entertainment were all excellent. The ships singers and dancers were exceptional .This was a little bigger ship than we are used to but we actually preferred it and will look for similar next year. Room was quite small but we spend very little time there. We prefer to be out either exploring or up on deck. The other guests we chatted to had all enjoyed their holiday. On formal nights nights most people dressed up but not ott. Some people chose not to and this appeared to be acceptable. They did not go to the formal dining rooms . We prefer to do our own thing but booked 2 last minute excursions . Both were very good if a bit expensive. There was a small problem with the tendering in st peters. Staff came round to explain and apologise. Throughout the holiday the captain ensured guests were well informed. The ship had a relaxed atmosphere. This was our first fly cruise . everything was well organised. This was the same on departure. All good we reallly enjoyed especially in waterfront ,,most of the times we dining late and tired because we booked in 1st sit but the staff showed smiley face.making jokes and fun the service too fast.we never had this before very good and lovely waiter Mr. sabari very frank and efficient. Beds very comfortable with beautifully laundered linen and great pillows. Having some experience of travelling on cargo ships over the years, the occasional ship smells of bunkering, and the inevitable hum and vibration of the engines disturbed us hardly at all, as we reckoned it was hardly possible to avoid these things altogether. We slept well, and loved our cabin cheerful.over all we enjoyed except st.peters. Read Less
7 Helpful Votes
Sail Date: May 2018
This was my first cruise and first solo holiday, having read previous negative reviews I boarded with nervous anticipation. I travelled to Tilbury Docks via the CMV coach from Victoria which was very well organised. The embarkation ... Read More
This was my first cruise and first solo holiday, having read previous negative reviews I boarded with nervous anticipation. I travelled to Tilbury Docks via the CMV coach from Victoria which was very well organised. The embarkation procedure was very straightforward and quick. The staff on board were extremely welcoming and helpful. Solo travellers are very well cared for and I soon made friends. The food was excellent and very well presented. All dietary needs seem to be catered for but do let them know in advance. The trips were well organised but next time I will probably book them independently. The entertainment was variable. I personally enjoyed the classical pianist with the violinist, they were superb, likewise so were the classical guitarists. The ship was immaculately clean and tidy. There was always enough sunbeds, lovely comfortable ones at the *blunt* end! I would certainly book and travel again on the Columbus. Read Less
5 Helpful Votes
Sail Date: January 2018
We chose this cruise for the interest in the WW1 theme and visiting Albany. Embarkation was advertised for 2 pm but many people were already there. The process began just after 2 pm and groups were called depending upon arrival, thus ... Read More
We chose this cruise for the interest in the WW1 theme and visiting Albany. Embarkation was advertised for 2 pm but many people were already there. The process began just after 2 pm and groups were called depending upon arrival, thus leaving us near last, around 3pm. After that, we were checked in and went to our cabin, a Premium suite on Atlantic deck. This was a very spacious cabin, with 2 large floor to ceiling windows, a great amount of cupboards, drawers and surface spaces, a very comfortable bed and probably the best sized bathroom and shower we have experienced on a cruise ship. The decor was nice, navy blue carpet and wood. We were very pleased with this cabin and it was exceptionally clean and well maintained. The food throughout was good. We ate mainly in the buffet and enjoyed all our meals. Each day had different offerings and we had no problem at all finding a table. Service was great and efficient. The main dining room was the same. We have no complaints at all. The entertainment was fantastic. The resident singers, dancers and musicians were all great and were well received. The shows were varied and very suitable to all age groups. The most outstanding part of the cruise was the Dawn Service on board in the bay, visit to the incredible National ANZAC Centre, the dusk service up on the monument overlooking the town and the wonderful show that night, singing songs from the war era and listening to rousing renditions put on by the singers and dancers. Throughout the days we enjoyed outside activities, shows, deck games and organised activities as well as the entertaining presenter telling stories about the two wars. Sitting in the two bars was very pleasant, with both providing varied entertainers at different times. Overall, we thoroughly enjoyed this short cruise and would happily cruise with CMV again. With reference to the previous reviewer, you COULD put your suitcases out the night before and you DIDN'T strictly have to be out of your cabin by 7am. Read Less
6 Helpful Votes
Sail Date: November 2017
We chose this cruise as a treat to get us in the mood for Christmas. The cabin and ship were of a good standard. Food very good. The ship its self was COLD, very cold cabin,problem which was not solved the entire cruise, even worse the ... Read More
We chose this cruise as a treat to get us in the mood for Christmas. The cabin and ship were of a good standard. Food very good. The ship its self was COLD, very cold cabin,problem which was not solved the entire cruise, even worse the outside doors were open, obviously to let passengers on and off when in port however there was no extra heating, no hot air blowers and the bars were COLD, the dining areas were COLD you could only eat either end of dining areas with a coat and gloves on, would not book again in the winter. The staff were all friendly and the service was good, such a shame the heating was not improved on because the trip was spoilt. Embarkation was efficient and the two excursions we booked were also good. My husband and I would have booked to cruise again on the Columbus because the ship in general is lovely but this experience has really put us off. Read Less
12 Helpful Votes
Sail Date: October 2017
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which ... Read More
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which was more than adequate for our needs. The walk in shower was a good size and the bed comfortable. The cabin steward was excellent, keeping our room clean and provided guidance and assistance throughout the cruise. We found all of the restaurants clean and well presented, with a good and ample selection of food. Our evening meal was in the Kensington. Due to health problems, I am often restricted with what I can eat. Maryo was so helpful each day ensuring that my diet was catered for. Something I really appreciated as he didn't make me feel a nuisance. All in all we found the whole experience on board a pleasure and we would definitely recommend the holiday to others. We have already booked for 13 of our friends to join us on board for a Christmas overnight stay. Read Less
Sail Date: September 2017
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did ... Read More
This cruise was a charter for Cruiseco in Australia who hired it to host a Rock the Boat themed cruise 2017. We saw the advert in the supplement in our Saturday paper and although it seemed expensive for 7 days around the UK it did have a fantastic line up of acts from our era so we decided to jump in and book it. We took the upgrade which included the drinks package and gratuities and an outside cabin which seemed ok to us. We booked through cruise 1st who were efficient in the beginning but let us down when it came to booking parking at Newcastle.It took us weeks to sort it out and finally after saying they could not book it, CMV ended up doing so.No vouchers arrived so contact with Australia was necessary in order to get one sent by email which we printed off and all went well at Newcastle. We have never had such an efficient and quick embarkation as we had at Newcastle and the same was true on our disembarkation. Newcastle has really got it's act together, something other ports to take a lesson from. We were shown to our cabin 6064 and found it bigger than other ships and a double shower was very good.The walls had sticky finger prints all over as had the doors and wardrobe doors, otherwise it was clean and had a kettle, hairdryer but no fridge. We found the ship quite easy to get around with all the bars etc on the same deck but finding the Waldorf MDR took a bit of getting used to. We did not like the house wine offered with the drinks package ( dry rough Spanish plonk) so went without with our evening meal ( CMV need to look at this, we will not have the drinks package again and the only beer available my husband found undrinkable). The food left much to be desired, having read some good reviews on the food by other cruisers we can only assume that as this was a charter the usual chef was on holiday. We enjoyed 2 main meals but not much else.Very poor cheap ingredients( Talapia fish for example) buffet food varied but often luke warm , bland or just unappealing. We went onshore and bought a decent meal out when in port as I believe did some of the crew! It was only the superb entertainment and the bands which made this cruise enjoyable and the lovely people we met but I cannot imagine we would go on Magellan again if the food is standard. Pity because we liked a lot about the ship, cabin etc. MDR staff very good but bar staff left much to be desired at times as did buffet staff and the officers rarely acknowledged passengers in passing. Too many nationalities , many having little or poor English and we saw quite a bit of friction between them as some seemed less efficient than others. Read Less
9 Helpful Votes
Sail Date: August 2017
We wanted to see Scotland and this was a fantastic opportunity at a competitive price to get a taste of what it all about and travel in luxury. Getting on and off the ship was first class and well organised,to be honest most of the ... Read More
We wanted to see Scotland and this was a fantastic opportunity at a competitive price to get a taste of what it all about and travel in luxury. Getting on and off the ship was first class and well organised,to be honest most of the issues that were few were caused by guests going to their designated areas too early causing congestion. The ship is not new but very well organised with a multinational crew who are all very helpful and go out off their way to help you, the crew also make sure you are safe and keep you informed of weather conditions, the lifeboat drill was well organised but very slow due to the mature clientele on the ship. The food in all the restaurants was superb, all to a good standard with excellent service and plenty of choice. Entertainment was okay and too a reasonable standard, but certainly not west end standard as described in some reviews. The daily activities were fun and varied and again good for the mature clientele on board. Service, all the staff did a fantastic job and went out of their way to be helpful. Ports and shore excursion's were excellent and good value, well organised with lots of interesting information. We did not travel with children and too be honest I don't think their is enough to keep them entertained, particularly if its too cold to use the outdoor pools. We will be returning again and really enjoyed our experience, we were a little nervous When I read some of the previous reviews , but we had no complaints the team did a great job and are a credit to this beautiful ship. Read Less
12 Helpful Votes
Sail Date: August 2017
I chose this cruise because I'd wanted to see Shetland for ages. Embarkation was extremely smooth and fuss free, as was disembarkation a week later. I thought Columbus was really beautiful. My cabin (single, inner) was very ... Read More
I chose this cruise because I'd wanted to see Shetland for ages. Embarkation was extremely smooth and fuss free, as was disembarkation a week later. I thought Columbus was really beautiful. My cabin (single, inner) was very nice indeed; clean, comfy and very roomy, there were twin beds and plenty of room for two. I usually ate in the buffet because I prefer not to take too long over meals, especially being solo. I thoroughly enjoyed the talks from the antiques experts. I hadn't expected to like the evening entertainments because it's not usually my thing, but the ones I went to were excellent, especially the last night's version of Queen music. Cabin service was very good indeed, my cabin was always in tip top condition. I enjoyed all four shore excursions, although I think they are a bit pricey. Some people do their own thing but it's harder on your own. I really only have three very small caveats. One is the price of the photos you get taken the whole time. I know there's no obligation to buy them, but what a waste! Another is the almost over-attentiveness of the waiting staff; If I wanted a drink I'd ask! Lastly I wish there had been more than one complimentary tea and coffee station. I only drink tea, and it was four decks and the length of the ship away! Surely there would be room for two or three? Read Less
7 Helpful Votes
Sail Date: December 2016
Got back today. We sailed from Tilbury, having used the Victoria Coach Shuttle service. This ran smoothly and professionally. Embarkation was the same ( the only problem were the passengers who insisted that they were far more important ... Read More
Got back today. We sailed from Tilbury, having used the Victoria Coach Shuttle service. This ran smoothly and professionally. Embarkation was the same ( the only problem were the passengers who insisted that they were far more important than anyone else ). Our cabin was spotlesss and apart from being too hot ( maintenance staff soon rectified this ) was very comfortable. Dining on the first evening was not pleasant, as all those allocated to their particular restaurant were kept waiting outside the restaurant until the doors were opened. Again the behaviour of some passengers pushing and shoving left a lot to be desired. The food was expertly presented, but nothing special. As a result of this we chose to use the buffet restaurant for the remainder, We had to choose our moment as it was very popular. The entertainment catered for everyone - classical violinists / lounge music or cabaret. Last night we chose to watch the pantomime. It was SO BAD...it ended up being really funny !! The drinks were, I thought, very reasonably priced. I would say that the level of service was 99% good - the exception being the drinks waiter we had for the restaurant meal. Very pompous but it could have been a language problem Our our disembarkation when visiting Amsterdam was smooth and the visit itself enjoyable but there are mad bicyclists EVERYWHERE, and their rules of the road differ vastly from the UK. Getting back on the ship was a nightmare - only one x-ray machine working. Much heightened security at Antwerp Xmas Market for obvious reasons, but loved it!! Read Less
4 Helpful Votes
Sail Date: December 2016
My Daughter, her husband, my Wife and I spent three nights on the Magellen for a short Christmas Cruise to Amsterdam and Antwerp, we had a nice time but it could have been so much better. Transfer from the long stay car park was very ... Read More
My Daughter, her husband, my Wife and I spent three nights on the Magellen for a short Christmas Cruise to Amsterdam and Antwerp, we had a nice time but it could have been so much better. Transfer from the long stay car park was very quick, as was check in, the baggage arrived at the cabin within 15 minutes. A very good start. The ship has a good balance of communal areas, bars and shops, all very clean and spotless. Sinatra’s became our choice as the new English Tavern (replacing the nightclub) played very loud rock music most of the time, not our choice when we wanted to talk to each other. Service was good and fairly prompt, one thing we noticed was the charge for a mixer drink was the price of a can/bottle rather than a splash, if you have a vodka and coke ask for the can and add your own splash. other drinks were reasonably priced. We had a Superior cabin on deck six, it was very spacious and clean. The cabin attendant was not very attentive but he was very friendly, I am sure if we needed anything he would have helped. The downside for us was the quality of the dinning. We were placed in the Waldorf restaurant, which on appearance looked very nice, but unfortunately the quality of the food and the service is on a par with one/two star dinning. The evening “fine dining” experience (6 courses) is delivered at speed, just over an hour, and thrown at you from all angles. I don’t think they know of service from the left, dishes were delivered across table, stretched across other dinners and delivered to hand in some instance. The quality matched the service, pasta was gloopy and could be cut into slices, sauces had films of oil on them and meat very dry. Breakfast had the usual extensive choice but looked like it had been thrown onto the serving dishes. The Waldorf had the slowest omelette cook I have encountered, using one small frying pan rather than a grill. Breakfast on disembarkation morning was chaos in every restaurant, the ship cannot cope with everyone arriving for food at once. Not enough seating, cutlery or cups, I didn’t get a chance to experience if there was enough food. Everybody had to vacate their cabins by 7am, if they staggered checkout this might avoid this problem. Leaving the ship was straightforward and hassle free, it didn’t look like anybody paid attention to the disembarkation time slot but queues did keep moving and transfer busses were frequent. My first impressions of the Magellan were very good, unfortunately the quality of the dinning service and food would drive me mad on a sailing any longer than three days. In fact, if I had paid full cabin price I would be complaining formally rather than adding a review. This is such a shame for what is a nice cruising environment and a very pleasant ship. Read Less
4 Helpful Votes
Sail Date: December 2016
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on ... Read More
The embarkation process was very quick and easy which was appreciated after a very long journey. Our cabin was clean and tidy but thought the balcony was small.[little bit noisy] The ship was bigger then any others we had been on and seemed without much character We were on 2nd sitting for dining and found the staff very good MR.sabari and giving us much attention,with a smiling face.we love it,even in busy time he showing a warm smile and the way service is great.we never had these kind of service and conversation.The food was ok but have had better on other cruises. The entertainment was the worst by far we have seen over the years with cmv seeming to love ex Britain's got talent losers or lookalikes their main offering which is not what you expect. The shops were ok but the staffs attitude and service were very poor. In summary, every thing was average..except dining experience. Read Less
19 Helpful Votes
Sail Date: December 2016
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled ... Read More
Just returned from a 3 night cruise with my partner from london to amsterdam then onto antwerp. Overall, i had a wonderful holiday. In regards to some of the things I experienced on the ship, at times i was flabbergasted and felt compelled to write this review, . PROS . Waldorf restaurant in the evenings is wonderful. Ample menu, good food, Mostly good service (I'll come back to this). . Ship very clean. Our cabin was very comfortable. . Evening shows entertaining, well scripted, brilliant dancers and singers . Very relaxed atmosphere- the friendliest cruise I have been on and we found the other guests to be great company.(good mixture of ages too) . Destinations were amazing. We had a thoroughly good time on shore and id love to return to Amsterdam. Port staff also really friendly, helpful and welcoming CONS . Lunch in the top 'informal' restaurant has not nearly enough seating and the food selection was very poor. . Hot tub was cold... too cold to even attempt to get in . We arrived late in both ports by 1hour- 1.5 hours . No drinks packages- something most cruisers expect as standard. (my bar bill cost me a small fortune!!) . And now my biggest complaint- Poorly trained/selected staff that could use some serious senior management. The restaurant staff were fairly professional, however they do require some English lessons on key restaurant terms ( a confusing couple of episodes re 'lemonade' and the wrong starters). RECEPETION... front of house and the face of any business... absolutely dismal. I took a dislike to one girl with a face like a wet weekend and a serious attitude problem- the others were not great either. ( I think she was head receptionist which is where these issues may lie). They seemed to have no regard for passenger welfare, solving issues or being remotely helpful... every time i went to the desk it was chaos and nobody knew what was going on. Bar staff all seemed to be doing their job efficiently, particularly one guy in the Tavener pub who was one of the only members of staff i came across who seemed happy to be there and actually engaged with guests. Some port staff were very rude and unhelpful- smoking in front of guests also- The biggest NO NO of tourism- very unprofessional At times the cruise was chaotic, stemming from the lack of staff ability and organisation. I would seriously recommend the management of this company travel with other cruise liners to get a feel for what good customer service is. Read Less
6 Helpful Votes
Sail Date: October 2016
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew ... Read More
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew it must be said but most of them. We have submitted a long letter listing all the inadequacies we encountered on this 2 week debacle. There are 2 good things to be noted though: a) The food was plentiful, well presented and there was no known food poisoning. b) We were able to disembark occasionally. (Although even that was a fraught experience!) It was to be a cruise for my elderly mother and myself to have a wonderful experience allowing her to see the Northern Lights whilst she can. We planned and saved for some time and eventually left home for the trip of our lifetime. The last bit was meant to happen but unfortunately it become the trip of a lifetime for the wrong reasons. Read Less
11 Helpful Votes
Sail Date: October 2016
We considered travelling to Alaska to see the Aurora but the Magellan Northern Lights cruise offered a much cheaper alternative. To be honest looking at previous reviews I knew this would not be a luxury trip and I do not like cruises. I ... Read More
We considered travelling to Alaska to see the Aurora but the Magellan Northern Lights cruise offered a much cheaper alternative. To be honest looking at previous reviews I knew this would not be a luxury trip and I do not like cruises. I dislike all the extra hidden expense and being stuck with old people that only talk about their last cruise whilst eating themselves to death. I dislike seeing 20 stone people in their 40s and 50s with walking sticks struggling to get into lifts when they are young enough to use the stairs. This is humanity at its worst and typical of the type 2 diabetes epidemic in the west. That said we saw the Aurora and it was all worth the sleepless nights of listening to rumbling engines and noisy ventilation. My wife congratulated me for not snoring the entire trip when in fact she had little chance of hearing me over the din of the creaks and various other odd sounds this ship subjects you too not to mention your neighbours conversations because of the lack of soundproofing. We bought an expensive wine package but none of the crew understood how it worked and getting our pre paid wine was a chore. We opted to remove all tips as a result....£130 and tipped a few good crew. You get what you pay for and if you like departing and arriving in a aircraft hanger that leaks and with no direction from anyone then good luck. Tip - take as much alcohol in you baggage as you want and save £hundreds as no one checks. We took on an entire cocktail cabinet and a flask for hot coffee in the morning as there are no tea making facilities (well not unless you have a suite). It was I admit value for money with nice food. Do it once, and sleep for a week to recover is my motto if you want to see the Northern Lights, however I can see no other reason for travelling on this ship........round the world? my god! no way if you paid me. Read Less
18 Helpful Votes
Sail Date: August 2016
Second time on my birthday..the catering and waiting staff brought a sparkle birthday cake singing happy birthday...food was in plenty and of a very good standard and variety.. We could not fault our trip..I am a retired nurse and very ... Read More
Second time on my birthday..the catering and waiting staff brought a sparkle birthday cake singing happy birthday...food was in plenty and of a very good standard and variety.. We could not fault our trip..I am a retired nurse and very keen on good hygiene and the whole ship,cabins,food was A+++. I saw a programme rip off Britain with a passenger saying that paint affected him..I say rubbish...NO fumes whatsoever came from the paint.I use inhalers and it did not affect me at all....Maintenance and cleaning is high on the agenda and none of us found either the painting or cleaning obtrusive at all. Please go and enjoy your trip..highly recommend this company... Entertainment was really good,the cruise director was friendly ,the girls and boys of the entertainment troop were fabulous..service and waiters were friendly and caring.. The captain was very good at given out information of the routes and weather conditions.. Highly recommend.. Read Less
12 Helpful Votes
Sail Date: July 2016
Booked through Gardeners World, viewing gardens Dublin, Scillies, Guernsey, France. I was a first time cruiser. Very concerned regarding reviews however went with open mind. Had a wonderful time, food very good, previous remarks were very ... Read More
Booked through Gardeners World, viewing gardens Dublin, Scillies, Guernsey, France. I was a first time cruiser. Very concerned regarding reviews however went with open mind. Had a wonderful time, food very good, previous remarks were very negative but I couldn't find fault. All meat dishes were tasty and tender. Desserts and cakes were varied and good. Tea was a real treat. 5 course dinner so each course was small but needed to be to get through all 5 courses. We ate breakfast and lunch in Bistro and enjoyed the many dishes on offer. Entertainment was to a good standard and the ballet/dance troupe were excellent as was the band. Singers were good overall,costumes were very good. All staff were very helpful and friendly. Very high hygiene standards throughout ship, staff administered hand gel every meal time. Shore excursions good, I thought reasonably good value all except Monets garden which was expensive as entry ticket was marked 8 euros so it seemed a lot for the coach trip (£67). I agree ship engines are noisy but it didn't spoil my enjoyment of the cruise. Cabin was upgraded and back of ship floor 5, quite enough room , very comfortable beds, excellent shower. Yes I would go again. Read Less
11 Helpful Votes
Sail Date: February 2016
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After ... Read More
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After a quick registration we were escorted to our cabin. Specious cabin with a double bed window and a lot of storage space. Our dinner was served at the Waldorf restaurant, good quality food and TOP service by our waiters Ashley and Ivan. We used our breakfast at Raffels buffet restaurant, the varierty of the food was excellent. A lot of fresh fruits. Restaurant can become crouwded due to people who remain sited after they have finished their breakfast, lunch or tee due to the cold weather. Reception staff was not very friendly and lost ?? a form for a refund request on our account statement. The saying "how colder the destination the older the passengers" was correct, we felt that we (age 46 & 55) were bringing down the avarage age on board. In relation to the destination of the cruise "North Cape" we were shocked about the high number of disabled people on board. During the evacuation drill we were the only ones waiting at the lifeboats for a long time. The lifts could not handle the high amount of olderly people. Read Less
5 Helpful Votes
Sail Date: December 2015
Delays are every part of life, and this also includes sailing off into the so called Sunshine for a Christmas, New Year Cruise. Unfortunately there was a 5 hour delay leaving Tilbury, due to apparent bad weather on the English ... Read More
Delays are every part of life, and this also includes sailing off into the so called Sunshine for a Christmas, New Year Cruise. Unfortunately there was a 5 hour delay leaving Tilbury, due to apparent bad weather on the English Channel.!!! Our first port of call was to be Gibraltor on Boxing Day. But, again there was the apparently bad weather excuse to sail across the Bay of Biscay. So our first port was Antwerp, at the cost of not visiting Lanzarote. ( seems strange, it was to bad to sail out across the Bay of Biscay, but not too bad to sail back.) We did however pick up the wife and son of a Senior member of the Ships bridge up at Antwerp, and they disembarked at Lisburn as not too endure the almost dangerous weather on the Bay of Biscay. We had one evening we will never forget whilst sailing back across the Bay of Biscay when Waiters were thrown about and almost everything was thrown of the dining tables. Later that evening we was treated to Air Sea Rescue, air lifting a passenger/Passengers off the ship. Even though this was predomently a British passenger cruise over the Christmas/ New Year period, there was very little Christmas spirit given by any of the entertainment staff. No Mince Pies, Christmas Cake or Christmas Pudding. Christmas Dinner comprised with one and Half Brussels Sprouts.....there was NO Christmas tradition on board this ship. Only real highlight to this cruise was the lovely people we met and the New Year Fireworks spectacular in Funchal Maderia. I felt the entertainment was very very poor indeed, and didn't seem any real direction or participation from the cruise director who seemed more preoccupied with other things. Although myself and wife spent nearly a year looking forward to this cruise, I'm afraid we will never sail on this ship again or possibly with the Cruise company. Read Less
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