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Cruise Ratings
1 Helpful Vote
Sail Date: January 2015
Apart from the different embarkation and disembarkation ports being altered which did cause some inconvenience to quite a few people, I think on the whole It was managed as well as it could be under the difficult circumstances. Reading ... Read More
Apart from the different embarkation and disembarkation ports being altered which did cause some inconvenience to quite a few people, I think on the whole It was managed as well as it could be under the difficult circumstances. Reading some of the comments I wondered which Ship they had been on! We thoroughly enjoyed the cruise. Any problems we had were dealt with efficiently and promptly. Considering the size of the Ship, the facilities were very good. The entertainment was excellent. Jordan, Kerris and Margaret were very talented not only doing the shows but also running the quizes etc. Richard will be missed on the Azores as he is now on the Magellan, what a talented man. The food was good, certainly plenty of choice. The waiters were brilliant especially the one's looking after our table. Our cabin steward looked after us very well. The officers were very approachable and easy to talk to. It was our first cruise so had nothing to compare it to, but I think considering the age of the ship you can't compare her with anything, she is unique I loved her. Our cabin was comfortable, could have done with a larger wardrobe, but having said that perhaps I took too many clothes!! I agree with one of the passengers comments that there were too many moaners on the ship, we did our best to ignore them and enjoy our holiday visiting some lovely places. They were even moaning about the number of days at sea, didn't they read the itinerary! Some people need to get a life and consider themselves lucky to be able to afford to have a lovely holiday. We met some lovely people that outweighed the miserable ones. I enjoyed the days at sea joining in with the various activities. Would I do it again, yes when I have saved a few pennies! Thank you the Captain and all the crew on board the Azores.   Read Less
Sail Date: January 2015
I have cruised many times with many operators, but never with an operator who does.not understand cruising! Whilst I enjoyed the cruise as such, I do not blame the officers and crew for the awfullness of the ship Azores. We were informed ... Read More
I have cruised many times with many operators, but never with an operator who does.not understand cruising! Whilst I enjoyed the cruise as such, I do not blame the officers and crew for the awfullness of the ship Azores. We were informed that this was the inaugural trip of the Azores to the West Indies, but unfortunately the powers that be misinformed the passengers that this ship was 67 years old a fact that we celebrated on board. There was so much wrong with the ship that it should have been in a maritime museum NOT on an Atlantic crossing at this time of year ie January-February when the Atlantic can be at its strongest wind and wave strategy. This ship was just NOT up to this crossing. Whilst the captain and crew tried to eliminate panic be saying "our paramount importance is for your safety" this was continually said over the loud speaker system. Lets be honest here - the ship just wasn't up to this type of voyage at this time of year. Cruise & Maritime have a great deal to learn about cruising if they really want to become a serious operator of the seas. The waiters were new to their positions and didn't really know what to do, in fact I had to tell one waiter that a puddle of water on the floor could cause an accident and perhaps he should mop it up. This should have been done by the Maitre-de. The food was very mediocre, in fact I didn 't see one ripe tomato in the salad area at lunch time, and the dining area at times there was not a single item on some days that I could enjoy. Other times there was a good choice, but this was few and far between. The cabins, were just about adequate, being on deck 4 outside. The wardrobe was a single size for two people on a 30 day cruise, with no laundry room. There were many difficulties in the cabin ie, the safe had to be reset every other day, then there was trouble in the bathroom, with the door not closing hence banging all night long, and the hairdryer broke just after the first use, then the tap fell off the basin with hot water running. Had to wait over 24 hours for this to be repaired, when I demanded to see the Captain, "low and behold" I had help within 10mins. It was obvious that the ship was just not ready for this voyage, in fact engineers were still on board from Lisbon and disembarked when we returned to Lisbon before the transatlantic crossing. When we eventually arrived in the West Indies, we found that some of the tenders were not working properly - hey ho, we now have to think about the return crossing. Some of the trips ashore had to be cancelled because of this, and infact I wasn't able to go ashore at all.When I asked to buy some dollars, I was told to come back tomorrow to the reception desk.I returned only to be told they wouldn't arrive til 5pm, I returned again at 6pm, but NO dollars, in fact the ship didn't have any dollars or euros on board to sell to their passengers, even though they were sailing to the ports which dealt with $s and Euros. Because we had to return to Lisbon for shelter from the storm before returning to UK,many passengers didn 't have enough medication ie, they were only allowed to bring 30days medication with them, hence they had no option but to buy from the Doctor on board, who charged £60. The passenger was told by the doctor that she couldn't purchase her tablets from a Farmacie in Lisbon, but only on board. Whilst I prefer to cruise with the smaller ships, this was an appaling experience as far as cruising goes. Cruise & Maritime, you have a long way to go before you can even consider yourselves as maritime people. I hope you can learn from experienced cruisers!!!!!! Never again will I cruise with Cruise & Maritime, you need to "Up" your standards.   Read Less
Sail Date: November 2013
If CMV do read reviews and feedback forms then why do they not act upon them. This is the interesting question! We recently stepped ashore (am still in motion) having spent 30 days on board the good old Marco Polo cruise ship. I did read ... Read More
If CMV do read reviews and feedback forms then why do they not act upon them. This is the interesting question! We recently stepped ashore (am still in motion) having spent 30 days on board the good old Marco Polo cruise ship. I did read the reviews of previous voyages but must have seen only the good ones or, subconsciously filtered out the bad ones. My boss at work found these with great relish about two weeks before we sailed ! So my expectations were mixed as to how our holiday to the Caribbean would go. As a result my review reflects the mixture of good and bad experiences of the trip. All the negative comments are true and all the positive comments are true, So why doesn't the management listen and make positive changes, it would not take much to make this ship so much more enjoyable. Train staff to be courteous, reward those who are and reprimand those who are rude, abrupt , drunk on duty and lazy.I blame the dining room management team for the poor service. Our waitress Inna and her assistant were excellent. Waiters did not pull out chairs for guests or help elderly passengers, instead they rushed us at lunch and breakfast. Reception staff varied their helpfulness depending on how harassed they were. We found asking politely for help was rewarded with calm efficiency. Our cabin steward Natalia was exceptionally good and quickly remedied the creaky bed and the worn, pilled bedsheets. She patiently mopped the flooded bathroom floor after my stupidy at leaving the shower curtains on the wrong side and constantly refreshed the worn towels after my ablutions. Reader are you getting my drift? The Ship should be renamed "The Richard Sykes " after our effervescent and multi -talented cruise director. This man is superhuman as well as being the captains voice, he entertained us daily with his musical and cabaret talent. He also acted as compere to a variety of game shows which ranged from the interesting to the ridiculous. All the time smiling and being charming, despite hearing all sorts of grumbles and complaints from fellow passengers. A 2 hour "Elvis " marathon, an Elton John tribute, Victoria Wood antics to name but a few of his more modern sessions. This he complimented with various shows from the 1930's and 40's for our more senior cruisers. The ship's band and show teams have come in for some criticism on other cruise reviews but we found them to be very competent, considering they had many ship's duties to perform. As well as nightly performances, they acted as embarkation personnel, quiz masters, fitness and yoga coaches, librarians, games show hosts etc. The nice thing about this is, we passengers got to know these talented people and their participation made up for the surliness of the others and played a huge part in relieving the boredom of 22 tedious sea days. I would like to mention three people Vlad in Yoga class, Emma in fitness and for the last four days, Linda who showed me how to make stunning jewellery To them I owe my dubious sanity. Health on board any ship is a matter of extreme importance.I thank my lucky stars we travelled on another ship to the Baltic and missed the Norovirus episode. With an elderly demographic passenger list , illness sadly is a fact of life , however rumour has it ,one gent asked for his online account to be sent to the "ship's doctor " as he had paid all his spending money to him. Ultimately in the final few days every cough and sneeze by another passenger was almost regarded as the kiss of death.Needless to say there were queues of passengers at the pharmacies at our ports of call! Deck space on the sunny days was ok but the sundeck was marred by soot from the funnel and rough seas of course put the tubs and pool out of action. Deck furniture needs cleaning, and the tea and coffee areas were unsatisfactory having over-spilling bins nearby. the smokers were limited to certain areas and seemed happy enough. Excursions seemed popular with many passengers, especially the less active, but we took taxis and seemed to navigate our way around the beautiful islands quite easily. at half the cost I am sure. Finally Food. First courses and puddings/cakes were delicious, soups wholesome and tasty, mains samey and institutional, What I would have given for a boiled tattie ! I suspect a lot, especially veg, emerged from the deep freezes. The Wine waiter had the easiest job on the whole ship as not many bottles were in evidence! Dress code; What dress code ? Again I blame the dining room management , not once did anyone ask me if I had enjoyed my meal. That readers says a lot ! Thank you for your patience if you have read this. CMV take note.   Read Less
Sail Date: December 2010
My wife and I have just completed a 36 day Christmas Caribbean Cruise on the Marco Polo departing Tilbury 6th December and arriving back on 10th January. We had the advantage of missing most of the Icelandic conditions experienced in the ... Read More
My wife and I have just completed a 36 day Christmas Caribbean Cruise on the Marco Polo departing Tilbury 6th December and arriving back on 10th January. We had the advantage of missing most of the Icelandic conditions experienced in the UK over that period - an added bonus! but I do wish to congratulate the Captain and his crew on making this trip so memorable. It was truly fantastic. Previous critics of Marco Polo cruises have complained about the price of drinks. Yes, they were a few pence dearer than I would expect to pay in my "local" but if you drink on board everyday, don't be surprised if you get a large bill at the end of the cruise!! And OK, the Cabin water was expensive at £2.20 per bottle but you were not stopped from bringing on board your own water. Many passengers did so. The Waldorf Restaurant served superb food in excellent surroundings and for those who preferred something more informal, they could dine in the Bistro. I tended to take evening meals in the Waldorf but for other meals I ate either in the Bistro or on deck. Daytime entertainment was pitched at the right level - carpet bowls (even if my bowls did run down the stairs), Bean Bag Bucket Bowls, Bagatelle and Jackkalo - all well attended as was Shuffleboard and the excellent guest lectures. There were numerous quiz's, a card room and keep fit classes. In other words something for everyone and coffee/tea was available throughout the day until about 22.00. Evening shows were really well done and everyone involved deserves a round of applause. So what was the downside of this fabulous trip - perhaps they need a bigger bagatelle board. I didn't watch a lot of TV/Films partly because it took me the whole of the trip to master the controls; some of the TVs could do with an upgrade. Also I would have preferred to see some cheese available at lunch-times. But doesn't all this sound petty. The fact is from top to bottom or the other way round, every member of the cruise worked their socks off to make this trip enjoyable (the captain however would not let anyone beat him at table tennis - he should take it a little easier!) One word of warning. it didn't affect me but I understand the Ships Sick Bay charges exorbitant fees for medical attention and they want the money up front (so I was told ). Another very expensive item is the cost of on board photographs. The ship must have thrown away hundreds of photo's which would have been very saleable at a more realistic price. After all, it wasn't as though the pictures were being taken by David Bailey. But i am not complaining. I sailed on a great little ship with a great crew, superb food, and with terrific entertainment. Would I go again on the Marco Polo - most definitely yes. Read Less
Sail Date: January 2010
My husband and I are new to cruising and our first cruise was on the Independence of the Seas and was a wonderful experience. Wanting to compare this experience to a smaller ship to see if there was a different atmosphere we booked onto ... Read More
My husband and I are new to cruising and our first cruise was on the Independence of the Seas and was a wonderful experience. Wanting to compare this experience to a smaller ship to see if there was a different atmosphere we booked onto the Marco Polo leaving Tilbury on 2nd January 2010. This proved to be a big mistake - the ship was so obviously overbooked, there were not enough sunbeds or outside chairs for the amount of passengers wanting to use them and we witnessed many tense confrontations where these were "reserved" with towels, blankets or books for well over the 30 mins allowed. Our first problem was with the safe which, having put our valuables in, refused to open. Eventually the whole safe had to be drilled out of the wall and a new one put in which we couldn't use till the glue dried. Next our shower consistently only gave us cold water and it was only thanks to our cabin steward that it got fixed at all. Then the air conditioning wouldn't work and again we had workmen in the cabin trying to fix it. The cabins are extremely small especially as we had the comparison with the Independence. The excursions from the ship were very expensive and we felt ripped off when we found we could do the same trips from the port at much lower prices. The alcoholic drinks on board were extremely expensive and what was worse they ran out of beer nearly a week away from the end of the cruise!! The water was not much better - foul stuff tasting of chlorine and if you couldn't bear it you could buy bottles at extortionate prices (£2.50 bottle), which meant at each port we were forced to go shopping for affordable water. By far the worst thing was that they allowed smoking in one of the bars which meant that place was somewhere we couldn't go and the rooms leading off this bar always smelt of cigarette smoke. The disembarkation was unbelievable - it took 3 hours of boredom whilst they tried to get all the luggage off the ship before we could get off ourselves - complete incompetence. The overall impression of the Marco Polo was of a tired old ship charging 4 star prices for a 3 star service, and we will not be repeating this experience ever. Read Less
Sail Date: October 2009
This was a 'budget' cruise ship and it certainly lived up to those expectations. We were not informed at the time of booking that this cruise started in Germany and would arrive in the UK with over 600 German passengers ... Read More
This was a 'budget' cruise ship and it certainly lived up to those expectations. We were not informed at the time of booking that this cruise started in Germany and would arrive in the UK with over 600 German passengers already on board and there would only be around 200 UK passengers on the cruise. Problems began at Tilbury when the 'disabled' and 'those with walking difficulties'were called for embarkation, but then kept standing for over half an hour whilst those in charge tried to get their act together. German passengers were allowed priority to disembark at Tilbury, although the purpose of the stop was for British passengers to embark. Once these folk had ascertained there was nothing of interest to see at Tilbury, many expected to push pass everyone embarking with hand luggage. The cabin was roomy but noisy. The ceiling and wall panels rattled with every ship movement and had to be wedged with cardboard. The curtains were difficult to close without leaving a gap (i.e. too small). The set of drawers and one wardrobe door would not stay closed and had to be wedged shut when on the move. The soundproofing was inadequate and conversation could be heard from neighbours. The satellite TV system only had German language channels (now there's a surprise!). Overall, This was hardly up to our expectations of a grade 12 twin cabin. There were two restaurants - The Waldorf and Marco's. Breakfast consisted of a cold, greasy fry-up on cold plates with orange juice that became weaker due to watering down as the cruise progressed. Tea and coffee were difficult to tell apart. The evening meal comprised of a choice of pasta, fish and pork/beef/veal on every night. No points given for imagination. Again, cold plates were the norm. The waiters were badly trained, over enthusiastic and took your half consumed food or drink away if you left them to get anything from the buffet. It was no real loss though!! Entertainment consisted of bingo, countdown, card making and other unmissable fun. The best entertainment was watching the Germans stuffing every bit of food in sight. The games in the games room were largely incomplete (e.g. one domino missing in the set, dice missing in another game and the 5 of spades in many of the packs of cards). Once we were underway in the Atlantic, the ship listed and rolled even in reasonable weather. Force 1-2 was Ok though. There was no Captain's welcome dinner or final dinner, just a welcome cocktail party where you were made to queue outside the lounge for ages while folk had their pictures taken with the captain on an individual basis. After 20 minutes of standing around, we couldn't be bothered..... All but one of the lifts were marked 'out of order' during bad weather. Those with walking difficulties had problems in getting to the restaurant. The one working lift was often comandeered by cabin staff whose used pass keys to bypass waiting passengers. Complaints were treated with the 'what do you expect me to do about it?' attitude. One passenger had a fatal heart. The body was removed in the middle of the disembarkation process in Antigua. Nice timing. The following day, a German jumped overboard (must have been the food!! Not enough of it, perhaps?) and caused us many hours delay whilst an investigation proceeded. We missed a port because of this inconsiderate individual throwing himself to the sharks. By now things had hotted up and one elderly English lady was drageed out of the lift by her hair by a German male who couldn't wait for the next lift. For one minute, it looked like another might be going overboard when no-one was looking!! Mixed passengers on the 'Rhum Runner' was a mistake as free booze was involved and a punch up between two passengers looked lightly when the words 'you ****ing Nazi' was heard coming from one 80+ year old. We were looking forward to Remembrance Sunday on board with anticipation. The berthing arrangements sometimes created a lengthy walk for those on Marco Polo to get ashore. Not so for those with Carnival Cruises and others which berthed next to the dock exit. We then we informed that Transocean Tours had gone bust..... Well what a Surprise!! Bad news was that they had been reincarnated as something else and would be taking bookings for...... wait for it..... 'The Caribbean' in February. Can't wait!! The places visited were very good, albeit with seemingly expensive tours. For example, one tour costing 55 Euros could be taken at the port for $30 US. You got your own personal guide too. The duty free on board was more expensive than UK supermarket prices. For example, 200 cigarettes on board cost 31.50 Euro, but could be bought in Martinique duty free for 15 Euro. Drinks on board were dearer than UK pub prices and a can of John Smiths Yorkshire p*ss was 2.70 Euro. The duty free shop with it's 200 Euro pullovers was visited when we needed a good laugh. All in all, a budget cruise and it shows. If you want a decent cruise AVOID this ship like the plague. Read Less
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