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Sail Date: January 2017
Chose for two ports of Cozumel and Costa Maya. This was the smallest boat in their fleet, and while uncrowded, was terrible in the rough seas we encountered 3 of the 5 days. Missed the port of Costa Maya due to swells of the sea and ... Read More
Chose for two ports of Cozumel and Costa Maya. This was the smallest boat in their fleet, and while uncrowded, was terrible in the rough seas we encountered 3 of the 5 days. Missed the port of Costa Maya due to swells of the sea and unable to dock. Cozumel was a lot fun and best day of the trip. Food at dinner in main dining was very good, Windjammer has many selections but basically same stuff each day. CONS: Was given wrong info for prepaid shuttle and we sat in the airport concourse for 2 and 1/2 hrs waiting for a ride. Actual pickup was about a 100 yds further down the baggage area. Even after calling RC twice during that time all they did was say to wait--a ride is coming. Secondly, a photographer yelled at myself and 2 kids for trying to take a photo by his life bouy prop. He wasn't there so we were just trying to take a photo. He yelled to stop, raising his voice, and said it was his property--he worked for the ship. Lastly, guest relations would not give any goodwill accommodation after the boat couldn't dock in Costa Maya. Asked for 1 free day of wifi...NO. Asked for one free drink....NO. No concern for guests, Read Less
1 Helpful Vote
Sail Date: September 2016
Cruising to Key West and Cozumel, a real blast! We really enjoyed our cruise on the Empress of the Seas! It is the smallest ship in the Royal Caribbean fleet, but it is big on service! All staff we encountered were very knowledgeable ... Read More
Cruising to Key West and Cozumel, a real blast! We really enjoyed our cruise on the Empress of the Seas! It is the smallest ship in the Royal Caribbean fleet, but it is big on service! All staff we encountered were very knowledgeable and happy to assist. Every need and want were provided quickly and efficiently. Our cabin steward was the best we've had in our 10+ cruises on Royal Caribbean! He was always present, smiling and talking to us about our day! He also kept the cabin clean, with fresh towels, and towel animals! The wait staff in the Starlight Dining Room were also top notch. They were pleased to bring out seconds, when requested. If there were seconds requested, you know the food was excellent! Loved the special entertainers on board this cruise. They were comedians, singers and impersonators! All were amazingly talented! Try it, you will be happy you did! Read Less
1 Helpful Vote
Sail Date: August 2016
First time on a cruise. We had a great time. Food service was great. The cabin service was super. We get our room serviced at least twice a day. We were alway greeted with smiling faces and everyone was willing to help. At the Windjammer I ... Read More
First time on a cruise. We had a great time. Food service was great. The cabin service was super. We get our room serviced at least twice a day. We were alway greeted with smiling faces and everyone was willing to help. At the Windjammer I asked for some saltine crackers and the guy got me 20. Now that's service. The food service personal also told us if didn't see anything we want "that's really not possible, But!" we can ask and they will try to make the food the way we wanted. Overall experience great and the level of service is phenomenal compared to the "Wally World" style of service we get daily. Only complaint I have is the internet connection was very slow. I send a email about my experience and got a nice reply and a refund. So, you took care of me. I appreciate the customer service. I surely will go on another cruise with Royal Caribbean again soon. Read Less
8 Helpful Votes
Sail Date: June 2016
Not a family friendly ship. There were NO activities for kids or teens. Pool was closed most of one day. Ice Cream machine was always broken. Breakfast foods were always stale, over cooked and reheated several times. Nothing was ever ... Read More
Not a family friendly ship. There were NO activities for kids or teens. Pool was closed most of one day. Ice Cream machine was always broken. Breakfast foods were always stale, over cooked and reheated several times. Nothing was ever fresh. Bar line was ridiculous and this was the only way to get a coke. Food was absolutely terrible. The only saving grace they had, was the service in the dining room was excellent. Unfortunately it wasn't enough to change our opinion. Fitness center treadmills were broken. We were told the ship was refurbished and this was why we could never see pictures of the ship. I can assure you, this ship did not have the appearance of a refurbished ship. Many of the employees were very rude. Our room was seldom cleaned. I have been on a small ship before and had an excellent experience. This small ship was not equipped or trained to provide a pleasant experience. If you can back out of going on this ship, I recommend you do it now. Read Less
Empress of the Seas Ratings
Category Editor Member
Cabins 3.0 3.5
Dining 3.0 3.9
Entertainment 3.0 3.9
Public Rooms 4.0 3.9
Fitness Recreation 2.5 3.4
Family 2.0 3.4
Shore Excursion 4.5 3.8
Enrichment 4.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.8

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