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3 Helpful Votes
Sail Date: March 2015
Queues, queues and more queues: for food, for free bus tickets ( why were they not included with the daily activity sheet for each cabin ?)to get on the ship, to get off the ship, a total lack of organisation. No Emergency drill ( I ... Read More
Queues, queues and more queues: for food, for free bus tickets ( why were they not included with the daily activity sheet for each cabin ?)to get on the ship, to get off the ship, a total lack of organisation. No Emergency drill ( I think this is illegal... it certainly made me nervous approaching rocks !) Poor standard of service, other companies make you feel pampered, Costa makes you feel that you're a nuisance Food so bad it was inedible. All -inclusive booking was not all inclusive, have to pay for service and even for bottled water. Extremely expensive, for the same number of nights you could get a five star hotel in a capital city, full board for the price we paid. Dreadful decor, the whole ship is just a riot of poor taste. No information given about ports of call, not even maps. ( probably trying to get you to buy their expensive excursions !) They had forgotten to take details of our credit card ( which they shouldn't have needed anyway for all-inclusive !) and so invalidated our cabin cards until we lodged the details with the front desk ! Had to drag our own suitcases off the ship, no porterage. Read Less
7 Helpful Votes
Sail Date: March 2015
A most disappointing cruise. We have cruised 10 times but this was the worst ever.It can only be described as a rip off.Every thing bought on the ship has a 15% service charge added everything ! In addition to the daily service charge ... Read More
A most disappointing cruise. We have cruised 10 times but this was the worst ever.It can only be described as a rip off.Every thing bought on the ship has a 15% service charge added everything ! In addition to the daily service charge which is compulsory. Another thing which irritated was that the only way you can have tea in the cabin is by room service along with the added service charge.Even all but the worst hotels have tea making facilities in the room these days. There was a coffee machine in the cabin but there was a charge of 1.50euros per cup (plus the service charge15%) To top it all there is a 15euros a day charge to sunbathe on the so called solarium which is just an enclosed deck. On the plus side the food is good although the service in the restaurant left a lot to be desired .It depended which waiter you got.Talking to other passengers it seemed most of them agreed with me. Most complaints were about the service charges put on the already very high prices. No more Costa cruises for us.they ought to all themselves Costa Fortune Read Less
2 Helpful Votes
Sail Date: April 2014
I just read the review from april 30 2014, and I think we were on the same cruise. And I could not agree more. This cruise was not a nice experience. The ship was too crowded, lots of kids running around and occupying all swimmingpools. ... Read More
I just read the review from april 30 2014, and I think we were on the same cruise. And I could not agree more. This cruise was not a nice experience. The ship was too crowded, lots of kids running around and occupying all swimmingpools. And the decks had so many sunbeds it was at times difficult to walk around. The food was not of particular good quality, and there were too much waiting in line. And a fight for table space. And often it was no coffee or orange juice to be found. Fortunately I had the possibility for breakfast in my cabin. The restaurant was no good too much time waiting. And small portions of not good food. And having to pay for water wirt dinner? And I missed the possibility to dine in the buffet restaurant, but no such luck. Another stange thing was that you had to pay to use shuttle bus from ship to the cities visited. That should have been included. These are just some of my complaints. And I also tried to talk to the english speeking hostess, but she was not of much help. Whatever I tried to explain, the reply was, it was Costa policy. I tried to be connected to a more responsible officer, but no such luck. I will prepare a long letter to Costa Cruises with all my complaints. I did not receive the cruise I prdered and paid for. Never again Costa Cruises Read Less
1 Helpful Vote
Sail Date: March 2014
This was an amazing cruise!! I was really nervous after reading the recent negative reviews. I must say this was my favorite cruise to date. Perfect ports, great mixture of port days and sea days, good food, extremely clean ship, and great ... Read More
This was an amazing cruise!! I was really nervous after reading the recent negative reviews. I must say this was my favorite cruise to date. Perfect ports, great mixture of port days and sea days, good food, extremely clean ship, and great entertainment. Mateo was by far my favorite entertainer. He played piano and saxophone, and had an amazing voice. Loved him! :) Best bartender, hands down, was Edgar! He made our ship time fun and went the extra mile on customer service. Yes, it's an Italian ship. Yes, they speak Italian. Hello?! I did not have a problem communicating with anyone, as they speak English as well. There were designated smoking sections and I did not find cigarette smoke to be a problem at all on this ship. I have found Carnival and Royal Caribbean to be much worse. If I had to come up with negatives it would be the late dinner seating at 8:45 lasted until 10:30 due to slow service. However, we loved the people seated with us, and came to enjoy our nightly conversations. Both pool areas were small and could have had a better layout. The back pool bar was understaffed. 10 days in the Caribbean!! Who could complain?! Read Less
Sail Date: April 2013
My wife and I received an email from Cruise Nation offering an eleven night cruise on the Costa Neo Romantica at what we thought was a very good price. Having never been on a cruise before and also being only in our mid 50s we were unsure ... Read More
My wife and I received an email from Cruise Nation offering an eleven night cruise on the Costa Neo Romantica at what we thought was a very good price. Having never been on a cruise before and also being only in our mid 50s we were unsure as to whether to book or not. In the end we looked at the destinations to be visited, Barcelona, Casablanca, Santa Cruz, Funchal, Malaga, Civitavechia and Savona and decided to go ahead. Travel to the port of embarcation was supposed to be with Iberia from Gatwick and this was changed by the travel agent, without notification, to Vueling from the other Gatwick terminal. The plane was overbooked and all cabin luggage had to be packed into the hold. Legroom was at the legal minimum and the whole operation was less impressive than low cost operators such as Ryanair and Easy jet. The ship was one of the smaller ones in the Costa fleet and newly refurbished throughout. We joined it on the final leg of a world cruise. We had an inside cabin which was quite comfortable and serviced twice daily by wonderful staff. The neighbours were at times quite noisy though and they could be heard through the walls. The food onboard was generally excellent with formal dining or an anytime option being available. Here again the staff were excellent and no request was too much trouble. The formal dining is in a restaurant called Boticelli's, though not every evening was a formal occasion. Giardino's is where you can have buffet food during the day, including afternoon tea, and this too seemed to be of a good standard. We used the gym on a daily basis and found it to be well equipped and clean. It overlooks the bows of the ship and offers good views. The downside is that it is like excercising in a green house - beware! We were pleased to find that we were not the youngest on board and we made good friendships with other couples of a similar age and younger (most of whom seemed to have taken up the same "deal" as us). There is no Theatre on board and the entertainment is more Butlins than Las Vegas. The visiting cabaret acts were of a good standard, but the repertoire of the in-house musicians was very "samey" and began to wear thin when repeated night after night. We thought long and hard about whether to take the drinks package or not and were glad that we had decided to do so, for as only moderate drinkers it still worked out more economic to do so. Water, tea/cofee etc was not included in the base price of the cruise The ports of call were interesting to us, but Casablanca was culturally very different to anything we'd ever experienced (not in a good way). Savona was an absolute delight, not at all what we were expecting, as someone had said it would be like Hull!! I wouldn't look to book an excursion when docked here as there is definitely plenty to see and explore, all within walking distance. Due to the nature of the itinerary, we had little time in Malaga and to make the most of our time there we had to disembark whilst it was still dark and everywhere was closed! We took one excursion (to Rome) and everywhere else we explored either alone on foot, or with travelling companions. The hop on, hop off buses are good if you have limited time/mobility and want to see/learn as much as possible in a short space of time. Avoid the yellow one in Funchal, as although it offers a reduced rate for a ride up the cable car, it has much more limited frequency than the red bus. On one of our at sea days, Costa offered a behind the scenes tour of the ship, for (I think) 29 euros per person. We would love to have taken this opportunity, but felt that this was just a way of milking captive guests for a bit more money. Overall we enjoyed the experience, but would not now consider ourselves converts to cruising as some had suggested we would undoubtedly become. Enjoyable? yes certainly. Something we would do again? Very probably - and we are certainly glad to include it into the repertoire of holiday types that we select from Read Less
Sail Date: March 2013
Our main objective was to see certain ports/sites & this ship did that. We looked @ Costa as a floating hotel. For this reason we were satisfied. If I were choosing for just a 'cruise experience' I'd try another ... Read More
Our main objective was to see certain ports/sites & this ship did that. We looked @ Costa as a floating hotel. For this reason we were satisfied. If I were choosing for just a 'cruise experience' I'd try another line/ship. Embark, very easy. Cabin 6391 wonderful. Loads of storage. Triple rm (we had our teen daughter) cabin layout well thought out, veranda was really a plus, used it a lot- it was nice w/ a coffee and sweater & actually was warm in the sun. Ports of call/excursions all went smoothly. Used Costa for all 6 excursions and they all were very very good & none were cancelled! We even had luck on Good Friday & Easter Sunday w/ Costa's excursions & it was high holy week (Easter). Because we wanted to see these ports this was very important to us. The cruise was just a means to that end. We had the all inclusive. It was worth it, we ordered drinks upon returning from tours, before, during, and after dinner. Liked the concept and it was a decent value. Our daughter had the under 21 card, as well. It does get old having to sign for each round, and they are slow at all the bars, which is frustrating. But still recommend. The entertainment team is hardworking, but in the end they're typical resort type shows and only so-so. The theatre they perform in is top notch in every aspect. The seating, lighting, & sound system are very professional. The restaurants/dining ranges from below average to slightly above. We had the 2nd seating/ table for 3 in 'My Way' the wait staff is average, food average, experience average. Nothing stood out as great or horrible. Rolls were very hard, portions average to small however you have several courses. Sometimes items out of the several courses never showed up? The beverage man was slow to refill wine, it all was average. Lunch was probably better. We only had one sit down lunch in 'New York' it was quite good. Pasta is very good on this ship. Most time we were away till about 3:30 so we'd just hit the bbq grill or pizza place for a late lunch. They were both above average. My biggest complaint w/ food on this ship is there is no option if you don't want to wait till 9 p.m. to eat dinner except for a small pizza area. That just doesn't seem right. I feel there should be a buffet for dinner if you don't want to do the sit down 2 hour dinner seating. Sometimes you just want a nice quick buffet (not just pizza). This should be addressed by Costa! We had rm service once it was limited, but good. I do believe we were supposed to be charged as we were only a B1 but we weren't. Ease of disembark was good. We had a very early flight out of Barcelona @ 11:40 a.m. People on this board told me I was crazy to cut it so close, but we had no choice and in the end it was perfect. Went like clockwork. Docked @ 9 a.m. received our Passports @ 9:25 hopped into taxi @ 9:30 checked into the airport @ 10 a.m. with time to spare. I need to add we 'self debarked' and carried our own baggage. We travel extremely light and only do carry on and a tote each. After lots of travel we've learned to pack super strategically. We had an outfit each cleaned by Costa while on board. Much better than overpacking and being a pack mule!! I realize we were lucky and wouldn't want to do that again! Too stressful, but it was all good and we lucked out! So, all in all it was a wonderful family European trip experience! We saw sites we'd read about all of our lives so it was much more than a cruise for us. The Costa experience was above average, the excursions very good, the price was right. Yes, Costa nickels and dimes you - i.e. we made the mistake of thinking the chocolate bar was part of our cruise after 3 bites we were told to sign for $4Euro?? Also, we were told our coffees were part of the extra all inclusive we purchased and sometimes they were and sometimes they charged (at which time we just said no). They have strange rules....No champagne only prosecco (sp?) at some bars, then Asti at others and vice versa. Lots of tricky rules we just rolled w/ it. But I can see where it would get under some peoples skin! We lucked out as there were enough English speaking peeps going on excursions. However sometimes they'd merge English w/ French and the guide spoke in both languages. This didn't bother us and added to the experience. Plus our daughter speaks some French. Most people on the ship in order we observed were, Italians, Germans, French, other Europeans, followed by English. We were the minority, but that too made it more unique. I found the workers (mostly from Indonesia) to be hard workers, not very happy, and a little robotic. I made an effort to look any worker in the eye and greet them. It helps slightly. Moral is average. The Animation team is more happy - it's their job after all. Laura was wonderful as our English Advisor. She seems very happy in her position. The ship shops were disappointing. I forgot my bathing suit and they didn't sell them?? On a cruise ship? So then I decided to buy shorts and just use them as trunks and no shorts either?? Odd. I am still processing our experience, but will answer any questions. Try to make it to Italian night, the waiters put on a fun show! Don't miss seeing some of the little hidden rms, i.e. the chapel, library, sports bar, upper deck that you take the steps too, top deck overlooking the elevators. Just go w/ an open mind and you'll have fun! Read Less
Sail Date: April 2010
We arrived on Sunday morning at 8am after a night flight. We could not embark on the ship till around 4.30pm. We sat in the terminal nodding off and walking around as we felt too tired to do anything else. We could have flown early on ... Read More
We arrived on Sunday morning at 8am after a night flight. We could not embark on the ship till around 4.30pm. We sat in the terminal nodding off and walking around as we felt too tired to do anything else. We could have flown early on Sunday morning and would not have had to sit around for hours. When we finally embarked we had to wait another two hours until our cabin was ready and a further 45 minutes until our luggage arrived.Drinks very expensive, beer 4.50 euros. Single spirit measure 6.25 euros and a mixer 2.50 euros + 15% surcharge on top of every drink purchased. Not allowed to purchase duty free spirits on board (you can on P & O at duty free prices). Ship design - very dazzling in places, bit glitzy. Not that many passengers follow the dress code - many wore casual wear on formal nights. We had a balcony cabin on deck 8 which was very comfortable - no complaints there. I had expected the food to be delicious as italian restaurants in England are always a favourite. Food was bland, most of the meat 'braised' and I'm afraid very bland. Despite the novovirus which can happen on ships, no one enforces the use of hand sanitizer on entering restaurants - although it is there! This was our fifth cruise and although I enjoyed Dubai and the other ports of call I was disappointed. The adult swimming pool at the rear of the ship says that children are not allowed to swim there but daily there were children using this pool and no one enforced the rule. I would not recommend this cruise line and have been advised to look at Princess Cruises next. I really fancied a grilled fillet steak for dinner but after a few days I was disenchanted with meat that was "braised". Also there were no vegetables served. If you had prawns they had not been cleaned, they still had their intestine tract! Read Less
Sail Date: March 2010
Your vacation and cruise experience is ultimately what you choose to make it and is dependent on your initial expectations. When considering booking with Costa, I read many reviews of this particular ship and itinerary. Many were less than ... Read More
Your vacation and cruise experience is ultimately what you choose to make it and is dependent on your initial expectations. When considering booking with Costa, I read many reviews of this particular ship and itinerary. Many were less than flattering so I couldn't help but wonder what the expectations of those travelers were and what our experience would be. No matter what, there are going to be some people who experience some type of difficulty or "small situation" as the Jamaicans say and it is prudent to keep that in mind. A huge determinative factor in going ahead with this cruise was the almost ridiculously low price. Here's how the week stacked up.... I had Costa make our airline and transfer arrangements because they could actually get us plane tickets at a reasonable rate during spring break week, which I could not do myself. Everything went very smoothly; we were on board the ship within about one hour of our plane landing - very unexpected to do so that quickly. The accoutrements of the ship were comparable to those of Princess, Carnival, and Royal Caribbean which we have sailed in the past. A cabin is a cabin.... Our room steward performed an industry standard job taking care of us. No towel creatures, though. :-( For a Caribbean cruise, we found the area devoted to pools to be inadequate. Of particular note, there were no toiletries provided other than hand and shower soap. A huge negative were all the people who "reserved" lounge chairs around the pool for the day. Most of these people would leave for hours on end. I know, I walked the decks, regarding all the reserved-by-towel, -book, or -sandal chairs and finally simply appropriated one for myself. I stayed in that spot for roughly 3 hours and noted the chairs that no one ever claimed. Fortuna staff should have regularly made the rounds and taken up all the towels and personal belongings. Passengers should not feel they have a right to do this - they don't. I understand this is a problem industry-wide and people need to start figuring out they are not the only ones who paid for a vacation. Advice: appropriate whatever lounger you want. There is not enough open deck space on decks that are not connected to pool and food service areas, further congesting guests who just want to be outside. Oddly, there seemed to be many closed off, reduced access sections in a number of places. The entertainment overall was first rate. The dancers were spectacular each evening and the guest performers were all marvelous entertainers as well. All were definitely worth watching and enjoyable. Poolside, daily exercise classes were offered several times a day. I appreciated not having to pay extra to participate in an organized group fitness class; facilitators did a bang up job. Since the passenger list on Costa is purported to be more international than those of her more domestic counterparts, we anticipated meeting people from other parts of the world. In that we were not disappointed. We spent most of the week with our new friends from Australia. We heard an abundance of foreign languages spoken. It's interesting to try to have broken language conversations with others and try to get your message across! Be friendly to people! We had also expected a greater diversity and enhanced flavoring to foods prepared on board. Alas, cruise food is cruise food. It was good but not great. There were more limited choices in the buffet line than we have experienced on other ships. Entree choices were varied in the dining room, but still lacked flavor. They do NOT know how to prepare a rib-eye steak. I have never seen so much candied citron used in my life. Custom made omelets were tough and not worth waiting in line for. Beware some of your choices when you order breakfast in your cabin. A "breakfast roll" is last night's dinner roll. This cruise seemed more crowded than any other we have taken, either in the Caribbean or elsewhere. If I recall correctly, the in-cabin ship info indicated there were well over 3000 passengers rather than the 2700 noted in any online or published information. If true, that would explain the overcrowded feeling. It would also explain why it seemed there were fewer crew to serve the needs of the passengers. Food service was much less apparent, attentive, and responsive on this ship than others we have sailed. In the buffet and poolside areas, there is normally a plethora of crew to keep tables and dining areas clean and well-stocked, and see to any additional needs a passenger may have; not so on the Fortuna. There were few bartenders making their presence known poolside for drink orders. When ordering a drink pretty much anywhere except barside, it took forever to get that drink delivered and then off they went with my Costa card for another extended period of time. Made me not want to order at all. Somewhere along the line, nobody has bothered to teach the bartenders which glasses go with which drinks. In the dining room, we drank our water out of wine glasses and our wine out of the larger water glasses each night. Gin and tonic was also normally served in a stemmed water glass. Go figure. Some other reviewers have said there were no beverage packages offered on board. This is not true. You can get a wine and water package and a soft drink package on board. Both a good deal and recommended. They also said that water was not available at all times. Not true. Come on now, think about this. There would be a huge health/safety liability in not allowing passengers to hydrate regularly at no additional cost. Okay, so the water tastes really bad, but it is perfectly safe to drink if you choose not to pay for bottled water. Different from other cruise lines we have sailed, passengers who booked excursions with Costa meet on board the ship and then all leave the ship together to begin the excursion. When we got to Grand Cayman, the announcement was made that we had to tender in an alternate location because of rough seas. Don't lie to your passengers, Costa, you knew all along we would be in the second group porting there that day and have to use the alternate location. But I guess that's the only way they can get away with making us each pay cab fare to the central location where the first ship arrivals get to tender/dock. And that's bad form. Grand Caymans. Beautiful place. Expensive. A round of drinks (3 margaritas and a beer) should not cost $41 USD. Turtle farm much smaller than anticipated, especially for the entrance fee; nothing at Hell but a shop; the samples of rum cake at the stores have an extra infusion of rum that the purchased cakes do not. Easy to create your own excursion with all the guides hanging out portside. Should have planned to hang out at the beach. Looks like it could be anywhere on the Australian coast, according to our travelmates. Ocho Rios. Climb the waterfalls! You'll want a couple of bucks to tip your guide. The plantation was interesting if you like that kind of stuff. We booked a tour that included both of these places and probably could have done as well getting transportion portside. There was almost not enough time to climb the waterfall, but our tour guide, Joy, made sure we were accommodated and made it back to the ship in a timely fashion. Don't rent the water shoes to climb the falls; pack your own that you get for like $5.00 at Academy. Nassau. Be sure you see Atlantis at Paradise Island. Get a cab. Ridiculous lines in the hot sun to get back onboard the ship. Never had that experience before or since. Cozumel. Snagged a cab for the day a good rate. Be sure to check with several drivers and move just outside the secured area for quicker service and better price. If you don't want to spend all day traveling and still get to see some ruins, head over to San Gervasio. Your driver can recommend a great Mexican restaurant where you can probably also see a Mariachi band and maybe even Ballet Folklorico performance at no additional charge. More than enough places to souvenir shop. Also close to shopping is a new supermarket if you like to check out what is available for locals in different countries. Overall, was the cruise a good bargain for the money spent? Yes. Would we sail with Costa again? Possibly, but it certainly wouldn't be my first line of choice; reasons being the overcrowded feeling and lower quality of service experienced in the public areas of the ship. Also consider how important your time in port is to you. All portages were on the short side for us. Remember, your experience is what you make it; travel with an open mind and plan to enjoy yourself. Read Less
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