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2 Helpful Votes
Sail Date: June 2014
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had ... Read More
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had an outside cabin with balcony which was large enough and kept clean and tidy by our steward, on down side only English tv was news channel, mainly Italian and German channels. The food was ok small portions in evening but 5 courses and generally enough choice, for an Italian ship pasta dishwasher poor though. Breakfast and lunch was a bit of a free for all with greedy Germans taking up most of tables but selection of food was good. Late night food was only cheese and tomatoe pizza with salad.. Ship is well fitted out and has plenty to do on board, don't bother to pre book excursions as these are not very good and you can get better deals once you get of ship. Crew on board are helpful and in general good fun, ship is kept spotless, we would use again for sure. Read Less
Sail Date: November 2011
We have decided to go on a cruise for our first time. We checked the internet and found this very interesting deal. We embarked in Savona and observed that the ship was half empty, which was great for us. Generally the check in process was ... Read More
We have decided to go on a cruise for our first time. We checked the internet and found this very interesting deal. We embarked in Savona and observed that the ship was half empty, which was great for us. Generally the check in process was very smooth, the luggage was delivered promptly to our cabin which was quite comfortable, or at least better than what we expected. Or route had its first destination in Malaga, which is a nice town. We have decided not to waste the money on Marbella and our neighbors confirmed how right we were... We had only a few hours so we just relaxed in the old town, had a glass of wine and some delicious tapas. As a general rule I would say to be cautious in selecting the tours offered on board. They are quite expensive and some are really not worth the while. The second destination was Funchal, Madeira. Lovely! Then Teneriffa; we missed La Laguna and Teide but got ourselves at least some good deals on clothes as the VAT is very low in Teneriffa. Casablanca, is a nightmare, Marrakesh, as well... got a new carpet now :-) Then Barcelona, Wonderful; Marseille, very good as well but spending a day in Marseille on a Sunday is not quite smart as all shops are closed. Now to the Ship again: We are swiss and hence speak a lot of languages, English, french, german and italian are no problem. So we understood what the others were saying and the information the others got. It was quite upsetting that the information in the various languages is quite selective, to put it diplomatically. The majority was italian, which has its charm, given the fact that the German were like bees all over the place. The food in the restaurant was quite good given the vast amount of food that needs to be prepared every day. Our wait staff and room attendants were mainly, indonesian, philippinos, indian or peruvian and they were excellent! That needs to be said and they are a real credit to costa. Without them, I would never travel with them again. The reason is the management. I have never seen such arrogant staff in my life. I am a hotelier and I am very sensitive with these things. I have complained on the spot, asked to see the hotel Manager (which I haven't seen during the entire cruise except on a picture), the executive chef was smoking on the guest floors with his buddy the main Maitre D' etc. the list goes on and on. They would not greet, not smile, not leave the floor when guests are passing. They were generally walking with their chin above their nose. I have written a long list of "recommendations" as I am not a complainer per se. I just try to give feed back. Unfortunately, I have never received a feedback. I have even tracked down the corporate Quality improvement man who hasn't replied either. Anyway, I would recommend the tour and the company again but with keeping in mind that the management is very, very poor. I just consider ourselves very lucky as we have always good staff around us, fantastic table-mates at dinner, whom have become friends and interesting destinations discovered while returning back to work very relaxed :-) Read Less
Sail Date: December 2012
Please keep in mind we went into this reasonably informed with very low expectations. I'd read a few terrible recent reviews and hadn't found one good review. I hoped the ones I found were by stuffy people with high expectations. ... Read More
Please keep in mind we went into this reasonably informed with very low expectations. I'd read a few terrible recent reviews and hadn't found one good review. I hoped the ones I found were by stuffy people with high expectations. My hopes were dashed almost immediately. I cried in Cozumel (our last port) because I didn't want to get back on this horrid boat. Even at a discount this was the most expensive cruise I've been on (including Princess, Royal Caribbean* and Disney). Good Big comfortable rooms Awesome stateroom attendant Beautiful gym Acrobat guys in the shows Photo organization and help at the shop The three waiters dance was really good one night in the dining room The shop keepers were nice and had a good selection of necessities and souvenirs at reasonable prices. Bad -Have customers tip on their own- personally so your staff has some incentive to provide decent service. E.g. The air hockey table stole 2 tokens from us and didn't work. I asked a waiter about it and he said to ask another waiter. I asked the guy after a long wait... He basically shrugged and ignored the problem. Gave up. Again. - DO NOT RUSH US. We're on vacation. -Hire a charismatic, entertaining cruise director. (Example: Royal Caribbean Explorer. Everyone loves that guy!) -Not enough lounge chairs and people don't know they can take chairs with only towels on them... Don't put towels on all the chairs. It confuses people. -The jacuzzis are almost COLD and I'm sensitive to both hot and cold water. -There were always kids in the "adults only" area. So much for outdoor peace and quiet. -The shows are badly done to the point of disturbing. I was embarrassed for the performers. The dancers aren't in sync. The singers are ok but don't know the words to the songs half the time. The costumes are falling apart. -The ship is old, dusty and in need of some serious remodeling, cleaning and repair. It's very gaudy, busy and European. Ugly -The food was wretched to the point of being inedible. The desserts were all flavorless hunks of flour. The plating was simply gross. Bowls of grey mud with a mint leaf thrown on top? Really?? Even the Tiramisu... flavorless! You have the ingredients to make amazing food ! The 'cheesecake' was yellow paste cooked without cheese! The meat was almost all cooked from frozen. The fish was old and very fishy. The other meats were all fat, gristly and over cooked/dry. After 10 days I'd say the best food we had on board was the pesto pasta and the banana ice cream. Breakfast was disgusting - milky, watery, undercooked eggs. No variety. The corned beef hash was soup. The only way I cold get anything worth eating was to bring ingredients from other areas to the omelet station and ask for no watery, flavorless oil (they makes the eggs swim in the stuff), fresh eggs and give them the ingredients I'd collected. Teach these people to make an omlette or call it a scrambled egg pancake station. And please teach them to fully cook the eggs! There was NO variety in the breakfast buffet and barely any in the lunch buffet. Use seasoning people!! Taste the food you're serving! Watch the cooking channel. Fire your dining room and cooking managers. The plates had old hard stuff on them that had been done previously and stored. The dinnerware was dirty half the time. Doesn't ICE commonly occur in Iced Tea? The coffee was horrid. Old and burnt. Even the espresso and cappuccino was only a tiny bit better (not worth the $3-4 additional charge for less than a cup for sure). The free drinks are coffee, iced tea and water. No punch or lemonade... There was juice (apple, grapefruit and orange) for breakfast. Load up for the rest of the day if you want something other than the freebies. - The daily program. There's nothing to do on this ship if you don't dance or enjoy sales seminars. There was volleyball twice ... That's it for sports people! Go to the gym! I dance and did enjoy the variety of music. I brought home the daily programs so I'll try to post the 'highlights'. lol - Service please? I stood at a bar with one other cruiser (who already had a drink) for 10 minutes watching the bartender walk by less than 2 feet away from me 4 times and not even acknowledge my existence. When a 12 year old walked up beside me and got served immediately ... He still acted like I was invisible... I gave up and left. That was the one and only time I tried to get drinks at a bar on the ship. Thank God really... the mixed drinks are over $9 each once the 'service charge' (lol) is added. There were maybe 6 staff members who really seemed to be making an effort to please people. Our wonderful stateroom attendant told us he "wanted to make our cruise experience the best he possibly could" on the second day. He meant it. The entire staff should have this attitude with every cruiser. -If there was a Christmas celebration I think I missed it.. Oh wait maybe that was one night in the dining room with loud music where the staff held sparklers. Anticlimactic to say the least. -I'm a smoker and by the last two days of the cruise the smoke everywhere (even on all the top decks in the wind) was making me ill. If you're dieting and want to sleep all day in a comfortable room on a ship for 10 days... Or if you've been to Italy (I'm Italian by the way) and enjoy the rude people and typical tasteless food... This ship could be perfect for you! For the record, I'd be willing to be paid to go back on this boat and straighten it out in order of importance. Costa has the ability and resources to be an excellent European flavored cruise line with the right management. Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 5.0 3.4
Enrichment 1.0 2.9
Service 4.0 3.7
Value For Money 4.0 3.6
Rates 4.0 3.9

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