1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Mediterranea Review
  5. Costa Mediterranea Cruise Reviews
4 Helpful Votes
Sail Date: August 2018
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept ... Read More
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept me away from considering Costa. This time we were traveling with another couple and were looking for an itinerary that departed from and returned to Amsterdam. Costa fit the bill. We booked this cruise less than two months out due to a last minute change in plans. As this cruise was a few days shorter we were able to book a suite for about the same price as our balcony cabin on the other line. If you enjoy traveling to Europe and the pricing is within your budget, sailing in a Costa suite will be a very similar experience to the other lines I have mentioned. It could even be better if you don’t usually book a suite. Embarkation in Amsterdam We arrived around 12:30 and check-in took about 20 minutes. We had one family member with mobility issues so the combination of this along with priority boarding sped things along. We then took the lift up to Deck 9 for lunch in the buffet. When we arrived in our cabin an hour later our luggage had been delivered and the security video was playing on the TV in anticipation of the muster drill, which would be held before our late afternoon sail away. Cabin Our cabin was a corner aft on deck four. The layout consisted of a sofa and desk area, a dressing area with walk-in closet, the attractively tiled bathroom had dual sinks and combo tub/shower with sliding door, and the bedroom was adjacent to that with its own TV and drawer space. We found the bed comfortable. The huge balcony had two chairs with footstools as well as two loungers and small table to hold your drinks, snacks, phone etc. Décor colors in the room were a bit retro but I loved the small Murano lamps. Plenty of storage space, a safe, and frig also. The non-alcohol mini bar and bottled water are one of your amenities. Demographics No worries if you only speak English as the hard working staff were multi-lingual. Italian was the primary language followed by English, French, and German. We didn’t feel it was that tedious for announcements but you can appreciate the effort made for entertaining everyone! On this sailing there were mostly Europeans, and though many also spoke English, aside from the staff you didn’t hear a lot of English spoken among the guests. Don’t let that deter you as the daily “Diario di Bordo,” menu, and signage are also offered in multiple languages. Food & Drink I attribute our positive cruise experience to two perks included in our Costa suite amenities, the Intenditore drink package and the Medusa (suite) restaurant where suite guests can eat B-L-D. This doesn’t mean you can’t grab a burger in the buffet at lunchtime or order room service. We were able to get coffee, water, a cocktail, or glass of wine /beer anytime we wanted from the bars or at meal time in the rstaurants. We found the food in the suite restaurant to be quite good and except for a few sugary cocktails were never disappointed in our drinks. The Medusa Restaurant was for suite guests but could also be purchased as a dinner package for other guests, though suite guests would get priority seating. We usually arrived for dinner around seven and never had to wait or make a reservation. There are no other specialty restaurants on this ship. The space held about 100 people and had a variety of table configurations. Each night featured choices from a particular region of Italy. A copy of the Medusa menu was delivered ahead of time to your room. It was a four course meal but that can be filling so we started to order two of the “primi” courses for the table to share among the four of us and that worked well. Food is always subjective but the consensus among us was that the seafood, pork, or lamb were always very good. The steak, which was an option every night, was not so tender. There was also a “Chef’s Choice” menu option that you could order or swap around for some of the a la carte choices. Wine by the glass was part of our drink package and there were a few that we particularly liked. We often would pair a different wine with a different course so a benefit of “by the glass.” There were also vegetarian food options offered each night. Sufficient staff made it a pleasure to have a relaxing dinner. We usually chose the Medusa restaurant for breakfast and one day for lunch. There is a cold buffet station as well as a pastry table in addition to ordering hot choices off the menu. The food is quite good but hope you aren’t in a hurry! The hold up appeared to be on the kitchen end not in the dining room. We did have lunch in the Perla del Lago buffet restaurant a few times. My favorite was to select ham, cheese, and choice of bread and build your own sandwich. There were also a variety of salads, pizza, and burgers. Lunch is served noon-2:30 pm. Between 4-5 pm the Perla del Lago opens for “La Merenda” or afternoon snack. You will find people cueing up for little sandwiches and pastries. If you aren’t eating in the Medusa restaurant for dinner, the Main Dining Room seating is either 6:15 pm or 9pm. Between 7pm-1am you can purchase a higher quality burger or pizza in the designated section of the La Perla buffet restaurant. The informal dinner option is in the buffet restaurant on deck 9 between 7-8:30pm. Crepes are also available for purchase between 10pm-midnight. The bars are open late, midnight and some beyond. A lot of the reviews I’ve read are filled with complaints about the food, paying for water, not having coffee available etc. I think a “must do” item is to clip the sunshine yellow “Buon Appetito” guide in the daily “Diario” and keep it handy until you sort where and when the meals are available. There are many options but limited timing so you don’t want to be disappointed. Having the premium drink package included avoided really simplified things. Life on Board If you have cruised before you know what your expectations are. I will just mention a few things that stood out for me. We were cruising at the end of summer so you knew children would be onboard. There is the Squok Club to keep them entertained. This was also a colder climate so not everyone was in the pool and there were no chair hogs. The ship is lively. At night there were multiple venues with live music. The dance floor was actually a good size for a ship. In fact, as we were getting off a dance workshop group was getting ready to board. Drink service was adequate but they weren’t pestering you if you just wanted to sit and listen for a bit. Photographers were around taking pictures but they were less intrusive and didn’t pester you to buy. A few of ours actually came out nice and we did buy them with a package that also included the digital version. We had a minor issue with our club number and they fixed it on the spot! Room service was on time and nothing missing. Tender tickets were given out the day before saving time the day of. This is an older ship so didn’t have the specialty restaurants that are popular on newer chips. The spa had treatment rooms but not much space for relaxing around the whirlpool. The gym had a variety of equipment. The theater was nice and we went to a couple of shows which were good. We were invited to a wine tasting which was fun to do on a sea day and they even served grapes and cheese to go along. There also was a large attractive game room area that was popular with people playing board games, cards, etc. Accessibility As I mentioned earlier, a family member had mobility problems. We booked too late to get an accessible room. We booked a Panoramic Suite and were able to accommodate both a mobility scooter from Special Needs at Sea, wheelchair, and walker in the cabin. As the tub was fairly deep, we inquired with our attendant if they had a step to assist getting in the tub. The next day we were given a two foot long step that served the purpose. Getting ashore on the two tender stops was also possible with the help of the crew lifting the wheelchair onto the tender and our fortune of having calm seas. Ports-our intent was for relaxing port visits rather than action packed Bergen-able to get ashore with a mobility scooter; docked in Jekteviken close enough to town to walk to cable car which also has a lift and allows for access to the top where there are shops and a café. Olden-Tender, very scenic; spent time taking photos Andalsnes-able to go onshore with mobility scooter. This was also scenic but not a lot to do unless you plan an excursion. We walked along the lake; The train station is very near where the ship docked and is accessible for wheelchairs and smaller mobility scooters. Check the timetable for return. Geiranger-This was our second visit here. Able to get around with mobility scooter. Very scenic and great ice cream! Two of us walked up along the waterfall trail near where the ship is docked. Great photo ops. Look for the goats nearby! There is also a very nice artist’s studio, Geiranger Gallery, between the waterfall and the mainstreet . It is not clustered with the other tourist shops and cafes but set back a little on the left as you walk towards the fall. A nice choice of quality gifts, pottery, and glass objects. Stavanger-One of my favorite port stops; Visit the old section of town where the white houses are. We were docked nearby. The streets are quite steep so not accessible with a mobility scooter and would be difficult with a wheelchair. If you can walk up, after you visit the white houses continue to walk to Breidablikk Mansion on Eiganesveien, 40A. It is about a 25 minute walk through a beautiful neighborhood to see this well preserved home with most of the original furnishings. Your ticket will than allow you to enter many of the other small museums in town for either half price or less. Back in the town center the walkways are flat. You will find the Stavanger Cathedral here and a large shopping area. Bremerhaven-a brief stop to disembark and embark some passengers. It was a Sunday morning and rainy so stayed onboard. There was a shuttle available for €12 r/t to the center of town about 4.5 km away. Tickets must be purchased on the ship at the kiosks or Hospitality Desk. Maximum waiting time was 40 minutes. Disembarkation- Your cabin must be vacated by 8am but you could still enjoy breakfast at the appropriate restaurant, in our case the Medusa Restaurant. There was also a hand luggage deposit for you to use so you didn’t have to bring everything with you to breakfast. After breakfast we left the ship and retrieved our luggage in the Customs Hall in Amsterdam. In summary, I have to say that I was pleasantly surprised with my Costa Cruise experience. It definitely was value for money in this category. Their shorter itineraries to different ports could work for us and I am interested to try some of their newer, larger ships. But, I would probably only do so with the Intenditore Drink Package, access to a smaller restaurant venue and not the MDR……fingers crossed for a sweet, suite deal! Read Less
1 Helpful Vote
Sail Date: August 2017
Crew and staff are very nice and all the Port excursions are well organised in different languages. Food is very good , especially Italian food, Entertainment is awesome during the cruise. Cabin comfort is good although it was an ... Read More
Crew and staff are very nice and all the Port excursions are well organised in different languages. Food is very good , especially Italian food, Entertainment is awesome during the cruise. Cabin comfort is good although it was an inside cabin, next time it will be one with a balcony. Overall the cruise exceed my expectation. Looking forward for the next one in the Mediterranean next year. Read Less
5 Helpful Votes
Sail Date: August 2017
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors ... Read More
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors everywhere. We had cabin 6109. The service was amazing. The man that was cleaning our cabin was so polite. The dining on the second deck was amazing. I was wondering how they could serve so tasty food to thousand people "a la carte". The waiters were amazing...so polite! What impressed me the most was the guy and the team in charge with the entertainment!! I remember his name! Louis...was everywhere...dancing...singing... presenting...amazing humor and energy! But what amazed me the most was the assistant bar manager: Pantelis Zoografos! What a personality! I am a marketer and maybe I evaluate different than other people but his eyes were everywhere, ready to offer his services, to say a joke or to say something nice! Make me wonder if this man was born for this job or maybe the job was invented for him!!! Read Less
5 Helpful Votes
Sail Date: February 2017
My wife and I wanted a good price, port visits to places we had not visited (Genoa, Herculaneum and Valleta, Malta) and a return visit after 30 years or so to Barcelona. We had spent 2 nights on our own long ago in downtown Palermo, but ... Read More
My wife and I wanted a good price, port visits to places we had not visited (Genoa, Herculaneum and Valleta, Malta) and a return visit after 30 years or so to Barcelona. We had spent 2 nights on our own long ago in downtown Palermo, but knew there was more to see. Costa offered all the right ports and a good price. MSC Cruises had a much larger ship (3200 passengers vs 2100), visited Rome, not Naples, and had roughly similar reviews to Costa.and similar prices. Ship size and Herculaneum (Naples) made Costa the obvious choice Some reviews said the Mediterranea was over-decorated. It is bright and colorful inside, but we quickly got used to the colors and other eye-catchers. Soon the decorations added to the fun we were having. Languages posed no probem. We got the daily bulletin in English, our cabin steard (Remudia) spoke good English, as did our dinner waiter (Raj) and most other staff members we spoke with. Our excursions were in English and either German or Spanish. The ship has hospitality desk employees whose first language is English and German and at least French. Not sure about Spanish. We enjoyed the food (not counting a cheeseburger with a dried bun at the pool buffet.) We lived in Germany for 9 years long ago and traveled as often as we could across Europe so cold breakfast was no surprise. We were happy with the cold buffet breakfast for 4 days, mixed with a variety of hot eggs and meat breakfasts in the main dining room the other 3 days. Coffee, tea and juices were all free at breakfast. Like on land in Europe, coffee, tea and water were not free at other meal times. Variety was okay at lunch and dinner menus, food quality and service were excellent at dinner. We bought their lunch and dinner wine package. My wife almost always drinks red wine, even with fish, while I pair red food with red wine and fish or cream pasta dishes with white wine. Our wine package came by the glass, not full bottles, so each of us could drink the wine we wanted. Both red and white were nice wines and getting 2 or 3 refills was no problem. We booked an excursion to la Sagrada Familia church in Barcelona on the morning we were to disembark. That tour could have complicated our disembarkment, but the Enlish language host and the Excursion Desk supervisor made it easy. We got our passports early, took all our baggage to the tour bus and left the tour by the Columbus statue at the port. No need to reboard the ship or get bags at the ship terminal. A 10 Euro cab ride later, we are at our hotel for 3 more nights in Barcelona. Read Less
4 Helpful Votes
Sail Date: October 2015
Having traveled on dozens of cruises, several in europe, i feel well qualified to review this cruise. It provided excellent value for money paid, terrific service in our cabin and in the dining room, and was a gorgeous ship. Everything ... Read More
Having traveled on dozens of cruises, several in europe, i feel well qualified to review this cruise. It provided excellent value for money paid, terrific service in our cabin and in the dining room, and was a gorgeous ship. Everything was immaculate and easily accessed. There could be tea and coffee available all day if that is one critique. We dont eat meat, so we would have liked more chicken and fish choices, but since that is a personal preference that is not necessarily attributable to Costa. They did try to give us choices however. Our cabin, inside ondeck 7, was always clean and comfortable. Our cabin steward was perfect. As was our waiter, did everything he could to please us. Ports were exceptional, loved Montenegro,a fascinating place. Trieste was a happy surprise, best Greek meal ever in a little cafe in Corfu. Of course Venice is always perfect, Split interesting, Argostoli not so much. If you go with realistic expectations you will have a great time. Be respectful and appreciative and give out what you want in return. And give the cabin steward and waiters a little extra for their efforts. They really appreciate it. Read Less
3 Helpful Votes
Sail Date: October 2015
I dedicate this review to the people working on the ship, especially the people cleaning the rooms and working as waiters. These people are so hard working, they speak several languages, they smile all the time, help you any way they ... Read More
I dedicate this review to the people working on the ship, especially the people cleaning the rooms and working as waiters. These people are so hard working, they speak several languages, they smile all the time, help you any way they can, give you advice if you ask them, dance with guests, make shows for guests and etc. I don't know how much they get payed, but whatever the amount it is not enough. The only bad thing is that there are not so many young people on the cruiser so they could look and be ashamed of these people who are so brilliant in so many ways. My husband and I would go again to the same cruise and are planing to go to Costa cruises next year. BTW excellent food and lots of choice, we got a few pounds on board. :) Read Less
4 Helpful Votes
Sail Date: April 2015
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for ... Read More
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for the last week of their stay on Costa Mediterranea(a very good 6-night-deal was offered in Belgium and the Netherlands and we decided to take it). We are experienced cruisers. We are from Europe and have sailed on many cruise lines. As a couple and as a family. Cruisecritic was mentioned by several different American guests, when complaining to staff of the Costa Mediterranea. I literally heard "you just wait until I write about your service on Cruisecritic-dot-com". I decided not to say anything on board, but want to describe my honest experience, from a European point of view. And would like to tell you that we met many great US guests and had wonderful conversations(so this is not about generalizing in any way). I will first write on how I see Costa and then about our latest experience on Costa Mediterranea. The thing you have to realize, when taking a Costa cruise, is that you are entering "floating Italy". We love it, but it is very, very different from "floating USA". We love our peace and quiet. I actually get very anxious on US ships; I want to spend my vacation with my family. We don´t need entertainment,we only use the restaurant dining room(for breakfast lunch and dinner) we don´t drop our kids off at clubs and we don´t want to be chased by staff, repeatedly asking us what we need; we don´t fancy buffets, we want to decide when to socialize, our kids love to mingle at the baseball field or in the pools, when they feel like it. And I love the fact that all of our wishes our fullfilled, when we make them clear to the staff. We love Costa, because it really lives up to our expectations, in every area. Another thing you have to realize is that Costa gives you an absolutely amazing price. But it is an Italian price. When I check out Costa deals, I add the price for drink packages. Because I know I need to add them. Costa is very clear about what you do and don´t get, when sailing with them. When I make a trip budget, I add the drinks package. And I pay it in advance. I know it is a lot of money, but I can tell you you won´t regret it. The Costa Service Charge is similar on all cuise lines(minus Aida, but I absolutely can´t and won´t recommend Aida). One thing I need to warn you about is that Costa is amazing from the moment you arrive at your terminal. Costa is absolutely not good at making your travel arrangements. Friends and relatives and we, as a family, have had very, very stressfull and poor experiences with Costa tranfers(especially the ones from Malpensa). Ours range from an extremely ill bus driver to a bus crash. And we twice had the whole ship, delaying departure, because our bus driver was playing on his Ipad, while driving. And there is more(I have made many complaints, but nothing was done to make changes). But, this service is outsourced by Costa. Once you reach the terminal, everything is great and extremely smooth! Now, back to the cruise. We flew in, took the 5 Euro bus to Milano Centrale and then the direct train to Savona(book online to get a good price and a reservation. Kids Read Less
Sail Date: October 2013
*6= Having booked this Cruise as part of a 2 week package including a week on Crete we were slightly nervous of what to expect as the Price was ridiculously cheap even having upgraded to outside Cabins.We were a party of 3 as we took our ... Read More
*6= Having booked this Cruise as part of a 2 week package including a week on Crete we were slightly nervous of what to expect as the Price was ridiculously cheap even having upgraded to outside Cabins.We were a party of 3 as we took our disabled 84 y.o. mother (who is totally wheelchair dependent) and this in itself can be problematical if things don't go smoothly with Transport,Transfers,Access,etc. From the moment we stepped on Board until the very last moment we disembarked we had NO criticisms or disappointments with the Ship & its' Crew & the whole experienced surpassed our expectations. The Ship is awe inspiring in the Decor & Flamboyant "renaissance" styling of most recent Italian Cruise Lines & the lay-out is excellent with all 3 Lift Stations (Bow Mid-Ships & Stern) giving swift & easy access to all amenities. The Food & Service were impeccable especially as my Wife has Coeliac Disease & cannot tolerate any Gluten or wheat items....there was always ample & delicious options during the day & the Evening Dinner was a unique Menu individually prepared by the Ship's dedicated Special diet Chef. The Ports of Call varied from Dirty Industrial Docks (Limassol) to beautiful Scenic Harbours (Rhodes) but we couldn't partake of any of the excursiosn as none were WheelChair friendly......this did however mean that we thoroughly enjoyed the quiet & peace of a mostly deserted sunDeck on most days. The Drinks on board are seriously over priced as individual untis from the Bars but this is easily overcome by any of the Range of Drinks "packages" on offer and by far the best VFM option would be the all inclusive deal at E19.50 per person per day. In summary a fabulous Ship with amazing Service,Great Food & INCREDIBLE value for money....we will certainly travel again with COSTA Read Less
1 Helpful Vote
Sail Date: October 2013
We embarked on the ship in Heraklion, having flown in from London. We travelled as a family of 3 (myself, my wife and my 10-year old daughter, who is in a wheelchair). The embarkation in Crete was what I would consider to be the worst part ... Read More
We embarked on the ship in Heraklion, having flown in from London. We travelled as a family of 3 (myself, my wife and my 10-year old daughter, who is in a wheelchair). The embarkation in Crete was what I would consider to be the worst part of the cruise. Heraklion is not really geared up to be a cruise port but more of a ferry terminal. The small embarkation building meant that some people were queuing outside in the heat for more than an hour before being able to enter the building. The whole process was very slow, a bit chaotic and quite uncomfortable. Once onboard the ship things improved considerably. We were able to go straight to our cabin and our luggage joined us almost immediately. The interior of the ship is beautifully decorated and, although 10 years old, did not give this impression. The cabin was quite small but was cosy and served our needs. The cabin steward kept the cabin immaculately clean and our only gripe (other than perhaps the size) was that the air conditioning was not very effective, meaning that the cabin (being an inside) was a bit warm for us at night, especially as there were 3 of us in the cabin. The beds were, however, comfortable. Despite the small size, we were able to pack the luggage in the wardrobes and had just enough space to park the wheelchair without folding (we had requested a wheelchair accessible cabin but were told these were all booked, despite the ship only being 60 to 65% full). We found the Costa staff to be very approachable, friendly and helpful throughout the cruise, especially in the restaurant. The only niggle we had was the cruise excursion desk telling us that because we had a wheelchair we couldn't go on our planned excursion in Santorini, and advising us not to go ashore on the tender boat. Our cabin steward informed us that we would be able to take the cable car to the summit as they cater for disabled. we took the plunge and went ashore and did not regret doing so. Read Less
Sail Date: February 2013
The embarkation was as smooth as can be - "sailed" right through! The ship is absolutely gorgeous with fine attention to detail - Roman but not overdone. The ship is well maintained and very clean. The service is ... Read More
The embarkation was as smooth as can be - "sailed" right through! The ship is absolutely gorgeous with fine attention to detail - Roman but not overdone. The ship is well maintained and very clean. The service is exceptional. We found the entertainment to be varied and first rate. The Italian tenor sang popular arias and received a standing ovation at both performances! Our cabin steward was exceptional - he was low key and efficient. The food was tasty and beautifully presented. The specialty restaurant seemed pricey and was not needed since the main dining room was excellent. There was no evening buffet which may have been problematic for some people - particularly parents with small children. We were seated with a like group of people and enjoyed their company. The wait staff was conscientious and friendly. The excursions were well organized and a Costa staff person accompanied every tour. This was most reassuring! The staff was friendly and a lot of fun! The disembarkation was smooth but the American authorities delayed us. There were over 2500 people on board this ship - 300 were English speaking and 60 were Americans. There was smoking but it never presented a problem for us. The four of us have NO criticism and highly recommend this cruise! Read Less
1 Helpful Vote
Sail Date: November 2012
I travelled with my 87 year old mother and booked the trip two weeks prior because the price was so good. We arrived in Miami a day early and rented a car at Dollar car rental for a great rate of $23.00 total, much cheaper than taking a ... Read More
I travelled with my 87 year old mother and booked the trip two weeks prior because the price was so good. We arrived in Miami a day early and rented a car at Dollar car rental for a great rate of $23.00 total, much cheaper than taking a taxi, plus we had the car for a day to travel around. The next day we returned the car to the airport and they provided a free shuttle to the cruise port. We were there around 12:00 p.m. and there were already quite a few people there, even though our ship wasn't sailing until 9:00 p.m. We were quickly on board and went to the 9th floor for something to eat until our rooms were ready, which was about 2:00. I have previously travelled on Princess and Royal Caribbean and have always booked an inside room, except for a 12 day Mediterannean cruise that I took with my husband where we booked an oceanview room. It never made sense to me to spend money on the room as we only sleep and change there. However, I really did enjoy the balcony. I kept the curtains open and woke up to a view of the ocean. I also kept the door open at night so that we could hear the sound of the ocean. In the morning I would go on the balcony and read a little before going for breakfast. The room was a good size and our room steward was great. I still wouldn't pay a lot extra for a balcony in the future, but this was only $40.00 a week more each person and it offered an onboard credit of $100.00. I was worried about the reviews of Costa, mainly the smoking on the ship. I've been trying to get my husband to quit smoking for over 30 years and I hate the smell of smoke. There were smoking areas, but there were also a lot of non smoking areas, so it really didn't cause a problem. There is smoking in the casino and would go through the casino to get to the theatre, youcould also get to the theatre from another floor though, so if it really bothered you, you could avoid it. Some of the reviews said you could smell the smoke in your room from adjoining cabins, but we couldn't smell anything. When we first boarded, the ship seemed very ornate. There are many mirrors and lots of gold, but you soon get used to that. The reviews also said that there were no drinks (water, coffee, tea, juice, etc.) and that you were forced to buy a drink package. This was not the case, water, coffee, tea, juice were offered for breakfast. There was water, coffee, tea, ice tea for lunch. Water was available all day on the pool decks. You could get drinking water in the dining room for supper. As I don't drink, it didn't make sense to do the unlimited drinking package at $250 a week (especially as you have to get it for both people in the room). However, if you do drink, this is a really good deal as it included capuccino, tea, coffee, pop, wine, alcoholic drinks and beer. The food was a little different, but good. There was always something to choose from. The eggs in the buffet were a little runny, but there is a station that you can get fried eggs, omelets, etc. There was always pancakes, french toast, bacon (a little undercooked for me), fruit, cereal, yogurt, and wonderful pastries. Lunch was great, lots to choose from, as well as a pizza bar and hamburgers, hot dogs and fries. Supper was also very good. The servings were small, but more than enough as there was 5 courses. The desserts were good, but no cheesecake, etc., but more than enough to choose from. The animation team always looked like they were having a great time. It was fun to just watch or join in the activities and dancing lessons by the pool. They had exercises every day on the deck, which was really nice. At 9:00 a.m. there was usually a yoga type of stretch, which was a great way to start the day. At 9:30 a.m. there was an abs session or aqua exercise session. At 5:00 p.m. there was another exercise session, either stretch or aerobics or abs. I really enjoyed these. There was a large slide at the back of the boat that was great for both kids and adults. There is a kids club, but I didn't check this out as our grandchildren weren't with us on this cruise, but I did see some staff with a group of children and the kids seemed to be having a good time. There wasn't any problem with children running all over the place on this cruise, everyone seemed to take care of their kids. Some people still put their things on a lounger and then not show up for a few hours, even though they do ask you not to do that. Unfortunately some people are just inconsiderate. There are three pools and four hottubs. The only negative was that the hottubs could have been hotter, especially the ones on deck. The one in the spa area was okay. My mother likes to spend a good deal of time in the hottubs as it helps her arthritis. The gym was really nice, had three small levels with different exercise equipment. The spa in the same area and has showers, sauna and steam bath, hot tub and a few loungers for relaxing. There is no extra fee to go to this area. The shows in the evening were okay, not the best, but a nice way to end the day. One show was very good, it was with a singer and a guy that stood on his hands on two sticks and did all kinds of antics. He was amazing. The singers and dancers were also good. I've enjoyed the shows on the Princess better. There are quite a few little bars that have singers around the ship, but were very good. The casino was always full and everyone seemed to be enjoying themselves. I can't say much about the islands as we mainly got off and walked around the port, but didn't really do anything on the islands as my mother wasn't really up to doing a lot of touring. I've already been to most of the Carribean, so I was fine with just spending time relaxing. As we didn't have kids with us, it wasn't a big deal to go to the beach. We're also going to the Dominican in February, so we'll be on a beach for a week. We mainly went to rest and enjoy the sun. In Ocho Rios we just wanted to walk into town. The people there were a little upset that we didn't want to take the $2.00 taxi ride into town, but we really just wanted to walk around. Some were a little rude. It is definitely must least favourite port and I probably won't go back to Jamiaca. We were there around 20 years ago with our kids. There are many other places I would rather be. Other people really enjoyed Belize and Roatan (my family at home were very concerned that I not get off on those islands as they are supposed to be dangerous - however, everyone really enjoyed themselves). The people right in the port were very nice and friendly. Everyone said the trip to the Mayan ruins in Belize was wonderful, however, it was a 7 hour trip and would have been too much for my mother. One woman that took the shore excursion with the ship said the people were complaining it was too hot and they wanted to cut the lecture short and just go to the beach. She was very disappointed as the lecture was really good. That's the problem with going on a large tour, they have to please everyone. Whereas if you arrange to go on your own or with a few people, you can cater your tour to what you want. Three of the people at our dining table went on their own and had a wonderful time. I was reluctant to go with them because of the warnings from my family. The cost of that trip wasn't much different than what was offered on the ship. I believe paid $75.00 a person and the one booked through the ship was about $85.00. The tour in Roatan was only about $25.00 per person to tour the island, and they really enjoyed that. It's quite a bit more if booked on the ship. However, it might be safer. When we were disembarking I overheard a woman say she couldn't wait to get off the ship, which surprised me, but there are some people that you just like to complain. As I was packing very light I didn't bring shampoo, conditioner and body lotion as I thought they'd supply that. They did have shampoo and I had to request body lotion. They didn't have conditioner, so I bought that in Jamaica. It was a little confusing at times for my mother, as all the announcements were usually done in five languages (Italian, English, French, German and Spanish), but I didn't find that a problem. She has a hearing problem and obviously they had to speak quickly to get the announcements in. I think she had a hard time differentiating between the languages, as she kept saying they don't speak any English. It was really nice to see so many different nationalities together. I would definitely travel with Costa again. The ship was very clean and the staff were wonderful. We met many nice people and had a wonderful time. Read Less
3 Helpful Votes
Sail Date: September 2009
My wife and I decided to cruise on Costa for the first time for our Baltics cruise. The Costa Mediterrania had an itinerary we really liked and the cost for a balcony cabin was reasonable. We had read mixed reviews for Costa, but wanted a ... Read More
My wife and I decided to cruise on Costa for the first time for our Baltics cruise. The Costa Mediterrania had an itinerary we really liked and the cost for a balcony cabin was reasonable. We had read mixed reviews for Costa, but wanted a more European versus American experience with this cruise. We figured we were really cruising for the itinerary and not the ship. We had a 10 night Baltic cruise with 8 ports of call including embarking and disembarking in Copenhagen starting on September 2nd. It was a port intensive itinerary with only 1 day at sea. I have broken our review of the cruise into the categories below followed by the ports of call. Embarkation Embarking the ship was truly a fascination to watch. Costa is cruising Italian style and this was clearly shown with the embarkation process. The best way to try and describe it is "Organized Chaos." When we arrived to check in, we were given a group number. You do not check in as you arrive. Once our group number was called, everyone in that group herded through a corded off line up to about 4 check-in attendants. The group sizes appeared to be 150 to 200 people. It was over 1.5 hours from the time we arrived at port until we were on the ship. When you enter the ship, they take your photo for your cruise card and then you can go to your cabin. Our cruise cards and luggage was waiting for us in the cabin. Overall, the check-in process seemed very disorganized until you boarded the ship. The Ship The Costa Mediterrania is a very beautiful ship. Very Italian in decor with Murano glass in the main hall areas. Some of the colors are quite loud in the main hall, but overall the ship is very nicely decorated. There are several lounges throughout the ship for drinks. There were 2 pool areas and a waterslide. The hot tubs were supposed to be restricted to 16 and older, but we always saw children in the hot tubs anyway. Dining The ship had the main dining room, the buffet area, an upscale restaurant, and a pizzeria. They also would have buffets in different lounges and in the pool area at certain times. We dined in the main dining room every evening. For breakfast and lunch we split between the main dining room and the buffet. The buffet was the usual fare along with egg stations for breakfast and pasta stations for lunch. There were also tables for fresh fruit as well. The pasta stations and pizzeria were quite good. We enjoyed the food in the main dining room very much. It was interesting to try different dishes and we liked everything we tried. Our waiters were very friendly and fun. Sometimes service can be slow, but I think this is due to how Europeans dine as compared to how Americans dine. But we were usually done with dinner within an hour and a half. Drinks We had the X1 package with unlimited house wine, beer, soda and bottled water during lunch and dinner. The house wines were Italian and very good. We would enjoy a bottle or two with dinner. Drinks in the lounges are a little expensive with the dollar to euro exchange rate. However, they would have the drink of the day special and 2-for-1 specials as well. Entertainment We only went to a couple shows as we were exhausted from being in port all day. We went to the first show that had a piano and violin duet and to the Russian folklore dancers. We did enjoy the two shows we saw. Excursions We did not participant on any ship excursions. We did all of the ports ourselves and had private tours in St. Petersburg, Tallinn and Gdansk. We did take the ship's shuttle in Riga as we docked 15km from the old town area and in Travemunde as we docked in a secure area and could only leave by shuttle. Staff The staff was nice and our English speaking hostess, Melissa, was great. Since we prepared before the trip with info on our ports of call, we did not have much need to interact with the staff with many questions. We only went to the Guest Services desk a couple times with quick questions and were treated nicely. We would also ask some questions to the port and shopping guide, Andrea, to find out which berth we were docking in to prepare our day. One thing we did notice compared to other cruise lines we have been on is that the staff does not bombard you with sales pitches for drinks, collector glasses, etc. If you are in the pool area or setting in a lounge, a server will stop by and ask if you need anything. If you don't then they leave you alone until you call them over. We liked this because on other cruise lines we sometimes felt like we were always being hit up to buy something. Communication Every day you would get a newsletter with all of the activities for that day and port information. They did not announce the activities over the intercom. We found this refreshing compared to other cruises where they were announcing some activity every few minutes. The lifeboat drill was the afternoon of the first full day as it was our sea day. This did take some time as the announcement is done in several languages. However it only took about 30 minutes and did pass quickly. Disembarkation Compared to the embarkation process, disembarking was really smooth. We were given color-coded luggage labels the evening before disembarkation. We then set our luggage outside the cabin for collection. The daily newsletter tells you which lounge or theatre to wait with an approximate time for your color to be called. When our color was called, we walked off the ship, right to our luggage, and out the door. It was very quick and easy. Overall We enjoyed the cruise and the ship very much. It was nice to try something different and have a different experience. There were times that some passengers could be a little rude, but we did not experience this much. We also enjoyed that they were not always trying to sell you something when you are trying to just relax in a chair by the pool or sitting in a lounge. Then main thing we feel they need improvement is in their embarkation process. The X1 package is a great deal if you like to drink wine for dinner and have beer or wine for lunch. Ports of Call Stockholm, Sweden Stockholm was our first port of call. We ended up docking in Stadsgarden near the old town instead of Frihammen. This worked better as we could just use the hop-on-hop-off boat to get around instead of taking a bus from Frihammen. We met up with another couple from the ship and went to the Vasa Museum first. This museum is dedicated to the Swedish Man of War, Vasa, as it sank in the harbor on its maiden voyage in 1625. It is a very impressive museum built around the recovered ship and a must see in my opinion. The ship itself is well preserved and quite large. They also have several artifacts from the ship on display as well. We then went over to Gamla Stan, the old town. We spent our time walking around the old town, shopping, and had lunch in a nice little cafe. We then walked by the town hall and over to Nybrokajen to get on the hop-on-hop-off boat back to our cruise ship. Stockholm is a very beautiful city and we enjoyed it. Helsinki, Finland Helsinki was our second port of call. We docked in Lansikartta, which is a little distance from the city center. There was a tourist information center at the dock and we purchased a 1 day transport card for all public transportation. One block from the dock is a public bus stop for buses 14B and 16 into the city center. We caught the number 16 bus into the city center and it dropped us off near the market square. We walked down to the public ferry port there to catch the ferry to Suomenlinna Fortress. The ferry was included in our 1 day pass. We walked around Suomenlinna for a couple hours or so. It is a well preserved fortress on an island a few minutes from the city center by ferry. We then headed back to the city center and had lunch in the market square. We then hopped onto the tram 3T and rode out to the Rock Church. This is a unique circular church blasted into pure rock. The inside was really intriguing and the acoustics inside are incredible. We then used the metro to go to Senate Square. After that we saw the Russian Cathedral and went back down to the market square to look around before catching the number 16 bus back to the ship. Helsinki was a nice surprise as we were able to leisurely take in the sights. St. Petersburg, Russia St. Petersburg was our third port of call and we were there overnight for 2 days. We had arranged a 2 day private tour with Anna at http://www.petersburgguide.com/. She is a licensed tour guide and capable of providing the "blanket visa" for cruise ship passengers so that you do not need to get a Russian visa. We preferred this option versus the ship's excursions because we could see more sights, not be herded around in a large group and have more control over our itinerary. Our ship docked at the new cruise ship terminal. The new terminal is very modern and efficient. Costa did not hamper or discourage in any way the disembarking of independent or private tour passengers. Costa did ask us to show our tour ticket with Anna to ensure we had a private tour arranged, but that was all. We were off the ship and through Russian immigration within 5 to 10 minutes. Thank you Costa for not harassing private tour passengers in St. Petersburg as some other cruise lines had been doing. We had a packed first day on our itinerary. Our guide's name was Ina and our driver's name was Sergei. From the cruise ship we stopped at St. Isaac's Cathedral on our way to Peterhof, the summer palace. At Peterhof, we toured the gardens and watched as they turned on all the fountains. We then toured through the palace. Ina took us through the rooms narrating each as we passed. She also explained how the palace was destroyed in WW2 and completely rebuilt. We then drove back to St. Petersburg and then took the metro to see some of the richly decorated metro stations. We then stopped at a Russian pie shop for lunch. Ina explained that this type of fare was left over from the Soviet era and very tasty. The pies were filled with meat, salmon, mushrooms and different fruits. We then headed over to the Winter Palace and The Hermitage. We toured the Winter Palace and Hermitage for a couple hours. The architecture and works of art at the Hermitage were incredible. After that, we proceeded to the Church of the Split Blood. This church was built on the spot where Alexander II was assassinated. The inside was decorated with amazing and colorful mosaics. Our last stop of the day was a farmer's market. Our second day was a little more relaxing. We traveled from the ship to Tsarskoye Selo to see Catherine's Palace. We toured through the palace and the Amber Room. Such a shame it was ransacked in WW2. We then toured the gardens outside the palace before heading back to St. Petersburg. For lunch, Ina took us to a local Russian Brewhouse where she would go with friends and colleagues. After this we went to the Peter and Paul Fortress. We toured the fortress, Peter and Paul Cathedral and the prison. After this we shopped for souvenirs before heading back to the ship. St. Petersburg was the highlight of the cruise for us and we really got to fully enjoy the city with a private tour. Tallinn, Estonia Tallinn was our forth port of call. It has an incredible medieval old town that is well preserved. We had arranged a private guide ahead of time for our own walking tour. A few people from the ship joined in with us also. Anne was our guide and she met us at the port. We walked from the port to the old town. It is a short walk and only took about 10 to 15 minutes. She took us through the lesser and upper towns explaining the history and architecture. She was also able to give us insight to the Soviet occupation and revolution. After our tour we spent the rest of the afternoon walking around the old town. Tallinn is a hidden gem on the Baltic itinerary. Riga, Latvia Riga was our fifth port of call. One of the reasons we chose this itinerary was because it did stop in Riga. We docked about 15km outside the city center, so we took the Costa shuttle into the city. We started at the tourist information office and got a map of walking tours. We then found a guide in the square advertising a walking tour of the old town area for 5LATS ($10, 7 Euro) per person. We were with another couple and we decided to hire him for a tour. He took us throughout old town explaining the sights, architecture, history and cathedrals. He was a history major and very informative. We then did our own walking tour of the Art Nuevo area just outside of the old town following the map from the TI office. We then spent the rest of the afternoon shopping and walking around the old town before catching the shuttle back to the ship. Riga is charming and looks like a fun place to visit. Gdynia, Poland Gdynia was our sixth port of call. This is the port for the tri-city area of Gdynia, Sopot and Gdansk. We had arranged a private tour ahead of time and another couple from the ship joined us. Our guide, Magda, picked us up at the port and we headed out for Gdansk. Along the way we stopped at the Olive Cathedral. Gdansk has a colorful old town area that was completely rebuilt after WW2. Magda took us around the old town highlighting the most important points as our time in port was only half a day. We also did some amber shopping and had coffee at a cafe. We then drove to Sopot and when to the pier. This is the longest wooden pier in Europe. We then headed back to the ship. We wished we had more time to spend in Gdansk as we liked strolling around the old town. Travemunde, Germany Travemunde was our seventh port of call. It is a small seaside resort town in Germany. Since we docked in a secure port area, we had to take the Costa shuttle into town. From there we caught the train to Lubeck. Lubeck is an UNESCO World Heritage site for its medieval old town. We just spent our time walking around the old town, shopping and eating lunch in the square. We just wanted to relax at this stop. We then took the train back to Travemunde and walked around there for a while before heading back to the ship. It was a nice and relaxing stop before disembarking the next day. Copenhagen, Denmark Copenhagen was our eighth port of call and our disembarkation stop. We disembarked and a friend of ours there picked us up. We stayed with friends for a couple days as we toured the city. It is an easy city to walk and very enjoyable. We enjoyed our time and it was good to see our friends again. Read Less
10 Helpful Votes
Sail Date: June 2019
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so ... Read More
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so many cruises with Royal, Azamara, Cunard, Princess and so on. You just imagine how well they are by name. So I was quite worried to embark on Costa Mediterranea due to my experience with the best ones on the sea. I cannot praise to anyone to give a go, to try it at least once. It was amazing. We sailed this month and we went to the Norwegian Fjords. The ship was glizzy, beautiful though. It's like a Las Vegas Hotel if we want to compare to something. It's not new but no old at all. It has got that sparkle which it makes everything good to be on. We were for 10 days and we enjoyed everyday. We are definitely going back again. Also we have found out that Costa had a free shuttle from Amsterdam (from a station to the port, which no so many cruise liners do that.... On the other hand I just would like to pointing out few things.... We do feel citizens of the world, Costa is a multicultural environment and of course we do not expect everyone to speak with the same accent or this perfect English. Sometimes demand is it perhaps we do want this or that in our own way? Why cruiser just accept what it is without making huge fuss? The only problem is some the passenger itself which they do not know what it does mean respect. To be honest criticize and write a bad review to a cruise company is easy but sometimes we should ourselves understand why sometimes things don't go how we want. Perhaps we expect too much, we treat badly those people who are really working hard on board for us. Just be nice, try to see yourself on the other side and just think how you would like to be treated, perhaps your perception will change a bit. I can't personally knock anything down. It's us we should respect each other when traveling. That's my personal opinion. If you don't like it then you can go with Silversea, Seabourne, Oceania where you pay a high standard rate and you get what you really want. Sorry to be harsh but we just need to stop winging and criticise everything. Read Less
Sail Date: June 2019
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, ... Read More
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, my husband, 18 yr old, 1 yr old and myself. We reviewed all Costa's shore excursions prior to sailing and through research determined we could do most of their excursions on our own or through another company for half the cost. We booked 0 excursions through Costa and did all sight seeing and excursions on our own. Ports: BERGEN: We easily walked from port to town while walking by colorful houses to Floyen Mountain funicular (lift/gondola). Once on top, beautiful views await with easy walking trails, friendly goats and playgrounds galore (don't miss the wooden one in the trees to the left when you get up there. There's a little zipline that's part of the playground too). Definitely a spot for all age groups. Go there early as the lines get long for the funicular. Cost was reasonable, about $20 round trip. You can also hike up and down at no cost, but it's not for everyone and I would rate it difficult because of the incline and length to get up there. HELLESYIT: we didn't dock. Stopped for an hour for the views. You could only get off IF you booked an excursion that took you to the next town, Geiranger. At the high cost, It didn't sound worth it. GEIRANGERFJORD: coming into this Fjord is the excursions. Save your money and wake up early (by 6am) and watch the majestic waterfalls and ridges roll by as they narrow while approaching Geiranger. At port, we checked out a few port shops along the water, walked around towards town (about 5 minutes) and walked backed. It looked like you could rent a boat there for a few hours. That would have been fun. It ended up being a very overcast day. We ended up back on the boat somewhat early for a nap. ANDALSNES: My favorite! I originally wanted to take the train excursions Costa had on the Rauma Railway but at almost $200 a person, I thought not. I found the train actually had a website of it's own, but the tickets were sold out for that date and time (Costa's excursions bought them out no doubt). So we rented a nice car for $60 and went to all the same places on the excursions, literally following the train as it paralleled the road we drove (a huge cost saving and so much better than fighting for space with all the other tourists). MUST SEE Trollstigen (winding, steep road with waterfalls to a beautiful mountain top park with easy trails to overlook). Come back towards town and drive up the other side along the Rauma River to Romsdalen. On your way take a side road off the beaten path for a few minutes. We saw moose and an incredible unattended roaring waterfalls. OLDEN: we took the local bus (turned school bus after 3pm) for a few NOK (maybe $10 per person round trip) to Briksdale Glacier. You must do this early to allow for time to get there and for walking the park and return before the buses stop running. There was no cost to get into the park, just for the shuttle cart (big golf cart) to bring you towards the top of the park to avoid some uphill hiking. We loved the 1 hour walk up and the challenge. Bring a raincoat or sweater, it does get cold (you're walking to a glacier). STAVANGER: We really wanted to do the Pulpit Rock excursions with Costa, but again $200 a person was ridiculous. You can do it on your own for around $40, if you're in port a full day. You just need to get up early and be off the ship to catch the 1 hour fairy over to Tau and bus to Preikestolen Mountain. Once there, you'll need to leave at least 4 hours for the hike (add more for decreased fitness level) and plan what fairy you need to be on to return to the boat in time. We missed this opportunity because we stalled getting off the ship. Instead I watched jelly fish swim along the boat docks as we walked into town with LOTS of SHOPPING. We eventually decided to WALK to the swords. I definitely recommend NOT doing this. It was easily a 4 mile/6 kilometer, 2 hour walk through the neighborhood, a park and along a highway, with nothing special to see, only to get there half starving, take a few pictures, with just enough time to figure out how to get a taxi in the middle of a very residential area back to the ship. DON'T DO THIS! Wake up early and get to Pulpit Rock. BREMERHAVEN: port is far away (20+ minute drive) to the city. We stayed on the ship. Language: They announce in 5 languages. It doesn't seem annoying as they do it quickly and efficiently. The cruise director will announce in the 5 languages as well. The crew generally understands english. The majority of the passengers I interacted with spoke only Italian or another language besides English. The boat: decor. Lots of colors, but very clean and tasteful. Hardly felt us mice through the Norwegian waters. Bars/lounges: didn't usually have to wait long when ordering directly at the bar. Sometimes lounge seat service took a bit. Bar staff was accommodating and willing to try to make what you wanted off the menu. Mark at the lounge was good at understanding drinks off the menu. Dont expect a typical Cadillac margarita as they don't squeeze the lime/lemon fresh, they use a mix which they say is lemon juice with sugar added. The best Margarita I had was with their fresh squeezed orange juice. They put the best duo singing band (2 guys) that play mostly American songs in the worst lounge. It's not a bad lounge it's actually really comfortable, but the walk way to the MDR and elevators separates the stage/bar from the seating so everyone is always walking through. Any of the ships other lounges would have been better for this. Theater: very nice 3 story theater. Lower level walk in on the first floor and multilevel (with stairs) highback chair seating on the others. All offered pretty good views of the stage with some piller obstructions throughout. The first two rows are reserved for suite guest, with no specific seats being assigned relating to your cabin. They can be taken 5 minutes before showtime by anyone. Staff does not monitor the reserved seating. The show's are about 90 % Italian related and they sing about the same in Italian. Tips: download the Costa app on your phones prior to the cruise. For some reason Norway would not let us download the app ( it was unavailable in your area). Butler Service: We did not receive an orientation from our butler (Julio). He never told us what services we could use him for, I believe in part due to the language barrier. We struggled a bit when we'd try to order drinks from him, but he always tried really hard to understand. We call an extension on our phone and they either take our request or more commonly, send the butler to find out what we'd like. One morning I ordered two hot chocolates with the person at the extention. The next day I ordered it at the extension and she said it was not included, even after telling her it was yesterday. She sounded irritated and said "mama is there anything else?". I said, I guess just orange juice. It was definitely included as we had their best drink package and butler service. Three days before cruise end, we were given a second butler that explained the services included. Club Restaurant: Medusa was the highlight of the service we received. Kind staff when dining with a 1 year old made all the difference. Kevin, Julie, Neal... made sure we got good service and were always chatting with the baby when he got fussy, many times avoiding having to leave as the baby responded happily to them. The food was usually good. I asked the servers what things looked better on the menu as it was hard to tell by the name what would be good. One night they had lobster bisque, it was anything but. More like cream fish broth gravy. I know they have limited ingredients to make a variety of things, but sometimes the food names on the menu are not exactly what we know that item to be. So just ask a lot of questions prior to ordering at the restaurant to avoid disappointment and food waste. Most servers are happy to explain if they can understand your questions. Restaurants/buffets: this cruise had very selective hours for their buffet. It seemed they were only open 2 hours for dinner and not until 6pm, if you were hungry between 3 and 6, room service was generally the only option. I'm used to having food available 24/7. Everytime I went to the buffet, I had to wait in line about 5 mintues before I could get any food. I also struggled every time to find a table. Pizza from the buffet area cost extra. They act like it's a specialty restaurant. Spa: the spa was complementary for suite guests. We were under the impression that we'd each just get one day at the spa, but was informed that we could go everyday by Christine (english speaking guest relations). The have a co-ed jacuzzi, just like the ones on deck. Each male and female side have their own turkish spa (steam room) and a sauna. They also have nice showers that have multiple side shower heads. Cabin Suite 6158 (Panoramic Suite): We comfortably fit 4 of us. Our 18 year old on the couch bed, our 1 year old in the provided crib and my husband and I in the big bed, which was easily a queen, if not bigger. The beds were more on the firm side, with a bit of pillow top mattress that was very comfortable. *Room disappointments We booked this based on Costa's websites layout of the room. It showed there was two lounge chairs on the balcony AND a table with 4 chairs. There was no table. So we were not able to comfortably have meals on our deck as we had liked (especially with the baby). It also stated a jetted tub was in the bathroom which is a another BIG reason we booked this room. For me to relax and to be able to easily bathe the baby. When brought to their attention the women at the service desk offered to give us a free phone call to pr travel agent. It wasn't our agents fault, we used Costa's website to decide on the room based on features THEY LISTED. Finally a supervisor called us and apologized saying they did remodeling and it looks like the website was not updated to reflect that. There was no offer to move us to a room that had those things or to credit us a bit for the inaccuracies. They did not make it right and I felt like we were bait and switched on the room. Especially having paid more for this suite to include those things. Intedore Drink Package: included all drinks $9 or under. Kids Activities/squawk club: I only know of secondary room for 3 and under. They have a nice clean space for babies to crawl around and play with electronic toys, legos, trains and foam alphabet. This room has a bathroom for changing and toilet. They had a variety of the same two electronic toys, however only one out of 7 worked. When I asked staff, they said they don't have a screw driver. I called our butler, he said the cabin steward might have one. An attendant for the squawk club came by and said the batteries die in a day. I said "wow, in 1 day?". He said "well in a few days". I explained they haven't been working since we got on board, that if they have toys they can and should work and all but 1 is working. He said he understood and would fix them. This is the only area my baby has to crawl freely. They stayed dead the entire cruise. Favorites: fresh squeezed orange juice, sligjtly larger rooms in comparison to other ships I've been on. Room steward (Noel) had great attention to detail, keeping the room fresh and clean. Club Restaurant staff were great. Read Less
3 Helpful Votes
Sail Date: October 2018
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
4 Helpful Votes
Sail Date: August 2018
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and ... Read More
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and polite ( Mr. Prasad Fargose and Mr Daniel Perreras). Mr Prasad Helped us to choose the meals that don't contain alcohol or pork . he was very patient with us and very helpful . he also helped our kids to find the meals they like and suggested alternatives in case they don't like what was in the menu . Mr Daniel was very friendly as well , smiling all the time and made our little boy happy everyday by bringing him his favorite chocolate milk . Mr Linnon, the restaurant manager was very helpful , he always came to ask if we were comfortable or needed any thing ... and asked how was the food . One day we asked Mr Linnon for Indian food and we got an Indian feast after two days...especially made for us . we were very happy and the Indian food was super delicious . Our teen son loved the teen club and made some friends there. He met some german and Italian friends who speak english . I also liked the magic bag offer for laundry ( 20 euro for 25 pieces). Costa doesn't have self launderette like Disney. Food in the free buffet restaurant was average ...Costa is Italian cruise but the buffet didn't have daily pizza or risotto or Parmigiana di Melanzane. The available pizza was mostly plain with some oregano . buffet was crowded ... difficult to find a table ...in summary food was average in taste and no variety. Shows were average ...the four elements show was boring ...shows suppose to be family friendly but female dancers were wearing thongs ...not acceptable for me . performers appeared one time with scary make up that really scared my children .We liked the clown show. My kids laughed a lot . we also loved the traditional Italian dance . kids club : I took my kids to Squok ( The kids Club) , the counselors assured me that they will speak english with my kids ...but that didn't happen . I stood in the corridor were I could hear but my kids can't see me . I waited for one hour and didn't here any english word . It was all Italian . my kids felt left out and refused to go there again . I understand that the majority were Italian children thats why I suggest that costa dedicate one hour at least of kids activity during the day to be only in english. Squok was small in size not like disney cruise clubs. our last cruise was with Disney magic . one problem regarding the excursions with costa is that the time of excursion is not announced until the night before the excursion ... so we couldn't plan our day until we receive the daily newspaper of the cruise where the time of excursion is written. I suggest that costa write the time of each excursion in advance I also suggest that costa put Indian as well as Lebanese food frequently in their buffet and menu. Disney magic did that . people love those cuisines . The staff were friendly ... we had no problems with them . the itinerary was great . Norway has beautiful Nature . one good thing about costa is that before we depart Norway , they organized tax refund service inside the ship. We booked a suite so we had free access to Club Medusa Restaurant ... had priority check in , priority when tendering in Geiranger, the exclusive drinking Package that include water bottles , 24/7 free room service with breakfast served in cabin if ordered, a daily fruit basket and reserved front seats in theatre. for internet, costa offers a social media package that includes snapchat , whats up , instagram and facebook for 28 euro for the whole cruise duration. ports Bergen it was a beautiful city ...we took the hop on hop off bus . We booked online from Stromma for both the bus and funicular ride. We found their famous red bus in the port where we exchanged our online vouchers for tickets. we took the funicular ride and went up to Floyen mountain . the view from there is beautiful . you will find there kids playground, a zip line and of course a troll statue ... also you can walk for 5 minutes to a beautiful lake ...you can rent bike or kayak Bergen is the wettest city in the world ...it rains most of the days so you should be prepared . Geiranger beautiful village , we took hop on hop off bus from Stromma . you can also walk around or rent electric car . Olden we booked neon sky lift shuttle with the cable car tickets as well as glacier sightseeing bus from the tourist office in the port. The sky lift is new . it opened in 2017, it is 10 minutes ride from the port to the cable car station then it takes 5 minutes to reach the top. on the top there is a modern restaurant and you can hike if the weather permits. down at the station , theres is a souvenir shop . Glacier sight seeing bus takes you in a tour around olden ... the scenery is beautiful with two photo stops . the tour takes about one hour ...try to set on the right side . you won't see glaciers ... just snow on the top of the mountains. when it was time to leave the port , Olden port workers put a good bye song... loud through their speakers and wave the Norwegian flags . that was nice Andalsness we took excursion from costa for Rauma rail way and the trolls wall . the scenery from the train was very beautiful . Try to sit on the right and choose the big window. the troll wall was just a black mountain with trolls statue near the souvenir shop. Haugasend I didn't like this city . we booked excursion from costa " the marvels of Akafjord" . it was boring and long and nothing new . they took us back to the fjord . we were sailing inside the beautiful fjords for more than three days so there is no need to go back there . the tour included a visit to a local artist who draw flowers on every thing ...boring . then a trip in a small ship to get close to a waterfall ...boring too because in Norway you see a lot of waterfalls everywhere so nothing new. yes this trip included a Norwegian lunch . I tasted the deer hamburger ...it was delicious but little salty. also the Norwegian coffee ...their bread . other selections were available too . Bremerhaven we took costa cruise shuttle to Bremen . it took one hour to get there and one hour to come back . we spent almost two hours as free time in Bremen . it is a beautiful city ... famous for Bremen musicians story. Read Less
5 Helpful Votes
Sail Date: December 2017
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta ... Read More
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta everyday with our meals. We were worried after reading the reviews but I realized that North Americans just cruise differently from Europeans...no bottomless ice teas and lemonades, coffees and teas limited to breakfasts and merendas, lots of pasta, but we got to enjoy Osso Buco, gnocchis, bombolones for breakfast, olive oil and balsamic with your bread instead of butter and many more...Honestly - I enjoyed the food more than the other cruise lines that we've been on. Service was up to par in the restaurants and cabin but they can do a better job communicating with the English speaking passengers. First night apparently was an All-White party and we obviously did not get the memo as we showed up dressed in black...hahaha. Enjoyed the dance lessons and live entertainment was available in many of the bars and clubs. Overall - it was a pleasant experience. Read Less
6 Helpful Votes
Sail Date: November 2016
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and ... Read More
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and were better than some other cruise lines we've been on. We've sailed Princess, HAL, RCI, NCL, CMV, Carnival and MSC. This Costa ship and experience was substantially better than our last cruise which was the Carnival Miracle to Hawaii (Same type of ship, Vista Style.) Pro's : - Embarkation was the quickest EVER. Most people were boarding the next day in Trieste, so very few in Venice. But it took about 5minutes from dropping bags off to walking on the ship, very impressed - Itinerary, which was what we came for (Trieste, Dubrovnik, Kotor, Split, Corfu, Katakolon) No full days at sea, a couple of half days. They had to switch Dubrovik and Split due to bad weather but it was well communicated and we gained hours in Dubrovnik for losing a few in Split. - Ship is very well maintained, so much better than Carival Miracle which is actually newer ! It's clean, tidy and bright - Breakfast buffet is different to most American ships as it's more limited but more European. - Lunch buffet although not huge, it's just right with a good selection and never any queues. Much better than Carnival lunch - Dinner was great ! If you like Italian food then you'll love their 5-6 course evening meals. Really nice. Only down side is that they seem to have a lack of staff so the wait can be long some times. I imagine this is how they can keep the costs down - Cabin - We booked a guaranteed inside and got a free upgrade to Balcony. Great cabin, loads of space and a good size balcony and bathroom. Just a bit dated now though. - Lounges - Lot's of places to get a drink, relax and unwind. - Our room steward was really good !! I realise that you have to pay gratuities as they are not optional like other lines, but the staff were definitely worth it. - Gym, pools, hottubs, sauna and steam rooms are great and all free. - Everytime we left port they would play Con te partiro by Andrea Bocelli over all the ship outdoor speakers which was a nice touch. - We were early to pretty much all ports and left bang on time too. Well organised and planned Cons' - Limited entertainment and in about 5 languages, so makes everything seem a bit detracted and less personal. - Drinks are ridiculously expensive. Go for a drinks package if you drink 3 or 4 a day - Food could be hotter in the buffet - Most announcements were in Italian which was sometimes awkward. But all staff spoke English, many of them as their first language. - Not much to do in the evenings or when the ship is at sea. Not as many bells and whistles as some of the newer bigger ships, but more traditional cruising. Overall a much better experience than Carnival and CMV, but not quite the same as most of the bigger American lines i.e. NCL, RCL and Princess. But for the price it was totally worth it and I would recommend sailing Costa for a unique Italian experience. Read Less
5 Helpful Votes
Sail Date: October 2016
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit ... Read More
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit repetitive and queuing system at buffet not very good. The service in the restaurant was very slow, should have an early dining time for families with children. Entertainment shows were excellent but again the times were quite awkward. Kids Club was excellent especially Francois. There was one member of staff who was quite rude and ignored my son and tried to teach a 5 year old German!! Entertainment during the day could be a bit better. Parties at night and food demonstratations were excellent. The guest relations manager and some of the staff on reception were very rude. Overall we really enjoyed the cruise and are planning another one. It is excellent value for money. Read Less
17 Helpful Votes
Sail Date: May 2016
My review is written in 2 sections for reasons that will become apparent. I'm reviewing the service and food etc, then an incident that had a major impact on our trip. This is our 5th Costa cruise. Despite what is written by ... Read More
My review is written in 2 sections for reasons that will become apparent. I'm reviewing the service and food etc, then an incident that had a major impact on our trip. This is our 5th Costa cruise. Despite what is written by others we have always had a great holiday. Yes, there are issues, things aren't quite what is expected, the management are surly and short (not height!), but that happens with many holidays, not just cruises. And perhaps many things are down to language differences. Booked this a month after the last one, in November last year. Got an excellent price and the Euro was cheap. We book it with a travel agent in Italy and got on board credit as well. Was looking to get an outside cabin, I am aware that on Mediterranea the outside are behind the life boats, but they are like a balcony. Sliding door and all. But....they are categorised as Classic and for breakfast and room service, we need Premium! The price of a premium Balcony was too good to miss. We flew Ryanair to Treviso the night before, after school finished! Got there around 22:30. Stayed opposite the airport. It always amazes me that here in UK we have such tight security around airports but in some European destinations, the terminal is doors off the main highway! We walked across the road to the (cheap) hotel. (Reviewed as are many things from the cruise, on Trip Advisor). Up next morning, breakfast on the street looking in the terminal and waited for our transfer. With smallish kids and luggage for 12 days, (we were staying on after the cruise), I couldn't face bus and train. Transfer arrived on time and we were in Venice at 10:30 at the terminal. Boarding was from 14:30 so we left the bags and went into Venice for a walk around. Many must have done this as were given a boarding number, 4, to present on our return. Took the boat ferry bus to Venice, that's not cheap! Enjoyed our walk around, bought a few bits, were amazed at the amount of water traffic. Headed back from a different ferry bus stop as we walked so far! And had our first Ice Cream!!! Back at the terminal for 15:00 and we were on the ship in about 15 minutes. It was busy but with the number 4, we were waved through. First stop lunch. Then the cabin, it that was made up for 4. Standard Costa cabin, room enough for us but mental note that as the children get bigger, we might need 2 cabins...... We were one person short this year as the eldest decided at 18 not to come with us.......or we would have had 2. The Mediterranea is decorated out in an amazing fashion. Its surreal!! I think its the best Costa ship so far. Has to be seen to be believed. Odd figures dotted around everywhere, very Gothic. Very over the top...typical Costa and thats why we go! Now here is one controversial bit. We usually go all inclusive drinks. But this time my wife said lets not...lets get the packages for soft drinks and water. buy anything else. Have to confess, we aren't big drinkers and we would drink more because it was included! But we didn't need a bottle of wine a day....etc. I was sceptical. I didn't want to worry about drinks but she won the argument so we purchased 40 soft drinks around 110 Euro i think and 15 bottles of water 35 Euro i think. If we needed more water we could fill up at the dispensers, Ice in the room from room service. We had asked for early dining, but found our cards said late. So we went to the dining room and the man in charge looked at the girls and adjusted it with no problem. Last time we had to join a throng and wait for hours...... Food at dinner was as always, great. Lots of choice. Except for the children. The childrens menu is a little restricted, but saying that, the 7 yr old always found something in combination with the main menu. The 10 yr old ate from the main menu each night, always enjoyed it. And this is where I started to see, my wife may be right not going all inclusive. Each night there was a wine special. Generally half price. So I bought a bottle every other night, drank half and the rest was waiting for me next day. Bottle of fizzy water and still plus soft drinks. Take the water away if any left. I was also surprised that the kids started to request water not soft drinks! But no ice cream for desert. Ridiculous, no ice cream for the children's menu. A cost saving too far. So our first day was perfect. Good and everyone was as always, very attentive. Woke up in Trieste. This place is so close to Venice I find it an odd choice for next day. I think we could have been there in a n hour or 2....but if you look at the route we take, we go out into the gulf and meander around for a while!!! Then into Trieste. Ship docked in town. Walked through town, more ice cream, stopped and watched a wedding party, made our way to the Tram up the hill. Nice trip, interesting rife, great views. Had lunch at the town and made our way back to the ship to walk along the waterfront, looking at jelly fish in the water. Nice stop. We always dress for dinner....its a tradition, off we went, had another good meal. Woke in Split where we had arranged a private tour with bike tour and sea kayaking. Had a great day, picnic lunch on the way, did many firsts! Normal routine in the evening, dinner, cocktails, some non alco others normal, show, walk around, outside, then bed about 11. Kotor next, again ship docks in town, I mean right in town! Not here long, so walked in old town, coffee, ice cream, shopped. Back on for lunch and off we go. Very scenic sail out, sat on deck as the girls were swimming and wife baking, this really is the life! It was on this night there was a very strange and unfortunate incident. Not the crew who were looking after us, but the officers and Captain. It made the rest of the cruise a bit difficult but I will list it after this and scoot over the rest of the cruise. Katakolon, visited Olympia, walked off the ship and booked a local coach, 10 Euro, kids free. Interesting place! Normal routine on the ship in the evening. Corfu was a nice day, we walked to town, took about 20 minutes. Had lunch and just walked around seeing sights! Dubrovnik we didn't get off, arrived early and away by lunch. Seemed a waste of a stop for the ship really. Nice to relax on board. As we were independant, we got off the ship in Venice at around 11:30, had breakfast and snacks, then off to a beach holiday for a few days. Couple of other comments. The shows were typical Costa. Easy on the eye, just good all round stuff. The singing was a bit off, but hey, I'm on holiday and it was good to have dinner and a show, we saw them all except 1, when we felt we couldn't listen to the off notes any more!!! We knew what to expect from previous and got what we expected! The room steward was nothing like the other cruises. We aren't early risers, rarely get cooked breakfast. (That's another bug bear, too early finish for cooked!). But he was knocking at 9 saying he needed us out to make up the room. I explained he couldn't as were still in it. So he looked at me as if I was mad! Off he would go....only to come back 10 minutes later....you have to go!!!! He got the message eventually, broke an ornament we purchased in Venice (he told us), no folded towels. I think he didn't like it! But I also don't think he is representative of cabin staff. Now, the incident. My children are very media aware. The study news at school and watch TV. They have watched disaster movies, have heard about the Concordia when everyone asks us what ship and we say Costa! The 7 yr old is a nervous cruiser...she thinks we might sink. The 10 yr old similar but lesser, age makes it better i think. They like to be in control! So the first few days she is listening and looking....but eventually it goes away. Life boat drill is always trauma, lots of noise, lots of people. I don't think its done very well, as I am tall I am separated and put to the back of a line and they are small so they go to the front. They both cant be next to my wife. It needs done, I'm happy for that. I also sit them down and give them a brief about not leaning over...where we go....what to expect. That sorts it! We left Kotor going to Katakolon. I showed them the map, its a straight line down the sea, nothing on our side of the ship, just water! Simple. We went to bed at 23:00 as always and they were asleep in minutes. I leave the balcony door open to hear the sea and feel the breeze, the weather was still and calm. I dropped off about midnight. At about 01:00 we were woken by the ships horn blasting. I knew that's not right, it jolted me awake and I guessed something was up for this in the middle of nowhere in the middle of the night. It is very loud. I decided to have a look outside, see what I could see. Imagine my horror to look out on the balcony to see a cliff. It seemed only a few hundred metres away. I looked down and could see we were making way forward, and at that moment the emergency sound went off in the cabin and throughout the ship. Go to lifeboat station. The ships horn continued to blast, the go to muster stations alert was sounding. Its piercing as it needs to be. By now the children were distressed. That's an understatement. I actually thought we should be far out to sea, we had come in and were about to go aground. I grabbed the life jackets, put them on the kids, looked outside the cabin and others were on there way. Just as I managed to get them sorted, the sounds stopped. Dead silence. Nothing. What should we do. To try and see where we were I put the TV map on, far from being at sea we were in a narrow channel between mainland Greece and Corfu. I turned the forward camera on thinking perhaps a ship was in front of us, nothing. People were now still in the corridor and faces were looking out the balcony railing on the ship. After 10 minutes, a voice, the off note singer, came on and said only in English it was a false alarm and good night. As you all know, Costa have many languages, English is usually 2nd or 3rd. So now, the very few English people knew something, but not the French, Germans, Italians. After another 10 minutes, other languages came on one at a time. And they kept saying it for an hour or so as I don't think people believed them. Im not suggesting we were off course, they can sail any where they want, just I wasn't expecting it having looked at a map of a route. It seems they usually go between the many islands. But like I say, I nearly had a heart attack to look out and see in someones lounge. We never heard another thing. No information about the cause, nobody wanted to talk about it. I asked officers when we saw them, which isn't often, they shrugged shoulders and walked away. It was like it was a dream, only it wasn't. This incident caused our children to want to sleep in life jackets that night. It took a long time to get them to sleep, and each night after, was trauma to get them to sleep. Daylight was fine, Breakfast, lunch, swimming. All normal. It would start at dinner. Any strange sound, which you will get on a ship, any vibration out of the ordinary, they would start getting nervous. The dining room is right at the back of the ship, I have to say, there was more vibration and resonance than other ships we have been on, that would not help. And as soon as it was bed, the 7 yr old was terrified. I don't want to say it ruined the cruise, but the effect was devastating on all of us around her. Its not her fault, that's how she felt, she would eventually fall asleep and we would wake to her crying. And that never stopped until we got off. And my wife and I were helpless to give her confidence, there aren't many places to go in the middle of the sea. The 10 yr old was affected but not so much, but when the small one started it set her off too! If we had been told what happened I think it would have helped. But the fact it was ignored was an error. Interestingly she said that on previous cruises, the Captain has been seen in many different places, being kids they think he is the boss! They have always said hello to him and the Captains have been good enough to have conversations. This time no Captain anywhere. I believe he did go to the Costa Club evening for a quick picture, we didn't make it. I think this is a mistake on Costa thinking. The Captain is a figurehead, they seem to be separating the hotel side as the main part of the trip, the ship is just a method of transport. No weather charts up as it always was, no route charts displayed as before. It seems they want to sell a hotel holiday. So that's our cruise. A tale of 2 cruises. Would we go again, that depends, I have written to Costa and lets see their response. We are Pearl club members so they can see we cruise a lot with them, it would be a shame for this to ruin that relationship. Plus where would we go next..... Time will fade the memory for our children, and I love cruising! Read Less
6 Helpful Votes
Sail Date: March 2016
This cruise exceeded all our expectations. Accommodation, ship, staff and the food was simply some of the best I have had on my dozen cruises. The passenger make up was mainly Italian, but few English but many English speaking foreign ... Read More
This cruise exceeded all our expectations. Accommodation, ship, staff and the food was simply some of the best I have had on my dozen cruises. The passenger make up was mainly Italian, but few English but many English speaking foreign nationals. My one concern was safety. We attended the lifeboat drill, were actually some of the first there and led our line. It was disappointing to see some of the staff pay scant attention to what was going on and chatting during instructions in languages other than Italian. It also went on for 45/50 minutes, far too long. But hey when your most infamous ship is Costa Concordia why not? However, a day later we received curt letter asking why we hadn't turned up for the drill. We told reception we had been there and had time dated pictures to prove it (our family insisted we didn't miss it because of ship's reputation and we sent them pictures). They told us not to worry, but next day another letter asking why we missed a second drill and ordering us to watch something on tv and sign a form to say we had...and so it went on - and we got more and more cross. Repeated visits to reception ...to get off our backs, and while it might be considered admirable to pursue this - apparently staff should have swiped our cards on the day to show we attended. If it hadn't been an exercise they might needlessly be looking for us when we were on deck in line where we were supposed to be. Staff were very lax. So Costa clearly not learnt their lesson. Much to improve in safety marshalling. The rest was awesome and drinks package worthwhile. Really fab cruise, we managed Savonna, Milan on extra time plus Valencia (good), Palermo (dump), Naples (superb), Palma (lovely), Barcelona - speaks for itself. Entertainment was superb. Read Less
Sail Date: February 2015
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it ... Read More
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it would be hard to find a more beautiful ship to cruise on. Nay sayers be darned! As mentioned it was our first cruise. Found a great lot to leave our car ( Safe Parking Miami) and boarding was easy. Stayed in Coconut Grove for two nights before cruise at a B+B which was close enough to the port. Liked the fact that even though we didn't sail until 10 pm we boarded by 3 and had lunch and a tour of the ship, so excited to be on board! First night on board took some getting used to.. vibration and slight swaying of ship, my husband wore acupuncture bands on wrist and he was fine. We have been on many large ferries etc. but nothing compares to being on a large cruise ship with its opulence and services. THE PEOPLE: Mostly European passenger i.e: Italians with a smattering of other nationalities, very few North Americans. We were basically in the minority as Canadians. All officers appeared to be Italian with rest of crew from basically all over the world. If you want to feel like you have arrived in Europe the Costa line is the way to go. A friend on board said Americans did not want to cruise on a ship that had any connection to the Costa Concordia. One aside was the presence of many Guadaloupean passengers. They were dropped off and picked up in Gaudaloupe, they got a seven day passage with a cheaper rate. Liked the fact that there were at least some Caribbean folk on the ship, but got the sense that crew wasn't too impressed with them, although they appeared to be bread and butter passengers for the ship as they formed a sizeable group on board. There was an incident of a fight between two family groups but it was quickly quashed. It happened just up the hall from our room. Security came quickly and I never felt it was a huge thing, just a lot of loud noise for about half an hour. Glad we made friends with some American people as it was hard to converse with most people as they did not speak English at least around us. Several other people we met were travel agents who got a special rate, said they probably wouldn't have taken this line if the price wasn't right for them. ACTIVITIES: We didn't participate in very many activities. Mostly spent days on shore and days at sea we spent swimming, eating and visiting with our friends. Attended the theatre twice, entertainment okay but after just being in Cuba at a resort the entertainment seemed pretty generic. One of our friends did enjoy the disco but we never went. We did walk through the bar areas, casino and disco but didn't partake as by the time our second dining sitting ended we were ready to just chill in our cabin or on our balcony. One thing we did do was use the gym every night before dinner. This was a good time to use it because most people were at first sitting for dinner and staff weren't there. The steam room/ sauna was great ( women's was quite musty unfortunately). Lots of equipment in gym, on your own for sanitizing as never any wipes and didn't like smell of chlorine or steamy effect as there was a giant hot tub in middle of area, not sure why they would put it there. Had a foot and head massage from Renata, which was heavenly. Her, Alex and Diana were all great to deal with in the spa. Also found the running track pretty small but still if you wanted to walk around at night on top decks hardly ever any people and the view of the moon on the water was pretty spectacular. THE NOISE LEVEL: Wanted to mention this before I went any further. The level of sound for most events was unbelievably loud. The noise at the bow end by the gym and outdoor pool was absolutely ridiculous. Often it might be for a dance contest or other activity but it was always cranked up so loud that I can't even imagine why no one complained. I just couldn't swim in that area when events were going on. Even at night for several of our gala dinners they had recorded music at a really high decibel level. For passengers it was only a few days of it but for the crew I can't imagine how a health and safety review wouldn't have put limitations on the noise for the staff. Why do people think loud noise equates with great entertainment? End of my rant about noise levels. SERVICE: Our hotel steward was great, didn't feel need for turn down service every night so often just put Don't Disturb sign on door if we didn't want to be bothered. Always had buffet for breakfast and lunch so not much to write about service there. Our evening waiter Rigaberto and his assistant were great. When we had questions about other things went to service desk where they were okay. Did find when we disembarked in Miami and there was a big delay with no announcement to explain why, the service desk was not very helpful or nice. I know many ships were letting off passengers at the same time but a polite announcement about delays would have been a good thing. Tip: Take the early disembarkation, we would next time. PORT/SHORE EXCURSIONS: We did not do any ship excursions except a snorkelling one in Grand Turk. (Which was good). Found most of the beaches we went to by taxi or bus had many people from the cruise there. Some complained that they were whisked there and back much quicker than we were as we had the option of staying longer without someone herding us back on a bus. Unfortunately we felt that because we did not use the ship excursions we were left to our own devices for information about the ports and activities on shore. The English guide John Patrick told us that he only gave out information about excursions, not what happened or was available on shore. I certainly was glad I had done research ahead with a Fodor and Lonely Planet Guide. Ship excursions seemed to concentrate on touring, boating and shopping at ship authorized stores etc. No mention of being dropped off at museums or other historic locales. When we landed at the port there really wasn't much in information at most locations. Some tourist booths had maps etc. but you had to be prepared so you knew ahead what you wanted to do and then you had to deal with taxi drivers, rates and distance to where you wanted to go. Taking more ship excursions might have been a good idea but still suspect about rates and time spent loading and getting there, would have to do more research before doing more ship excursions. MONEY MAKERS: As I had not been on a cruise before it was a bit of an adjustment to the level of selling that went on. We knew it wasn't like an all inclusive so we were prepared to pay for drinks etc. ( drinks didn't cost a lot more than at a Canadian bar) but not used to announcements being made over PA about buying items on the ship e.g. jewellery, etc. Poor spa staff even had to shill special rates for massages etc. when you came back on board from shore. They even charged 55 dollars for an insider tour of the ship. Seemed a bit excessive! Generally though felt for what we paid through Vacations To Go we got a good deal. DINING: My husband and I found the food okay. As I don't eat any meat but fish I did find the choices for evening dining a little limited. The breakfast, lunch choices were okay, most of the problem was the number of people getting food at the same time. Too bad there wasn't a better way to configure the way food was presented so there would be less lining up. I know people who have travelled on other lines talk about the great choice, the 24 hour dining, the free room service and that the newer ships have more restaurants but for me it was adequate. I've heard new ships will soon have bakery restaurants etc. but I don't want to gain ten pounds on a cruise and it would be more tempting with more food choice. One thing that the Costa line has is special gala nights with Italian music and presentations by the waiters etc. I found that was fun. Presented with beautifully printed menus on those nights. We usually had the snack at five to tide us over to the late evening sitting. Can see how some lines that offer any time sitting would be a good idea as second sitting was so late. THE STAR: This ship was the star to me. The ship designer who does all the newer Costa and Carnival ships Joe Farcas has certainly created a surreal, beautiful palace of a ship. I never got tired of looking at the details from Italian glass to fanciful pottery lighthouses. Every surface was embellished. It was interesting to see into the crew areas, kitchens etc. and see how plain it looked there. SUMMARY: Not sure if I would go on another cruise but now that I'm not a first time cruiser I will be able to compare a possible future cruise to this quite enjoyable trip. Read Less
Sail Date: January 2015
Just finished back to back 10 and 11 day cruise in the Caribbean. If you like a European experience, you will like this cruise, if you are expecting US style food / entertainment look elsewhere. Most of the passengers were from Italy, ... Read More
Just finished back to back 10 and 11 day cruise in the Caribbean. If you like a European experience, you will like this cruise, if you are expecting US style food / entertainment look elsewhere. Most of the passengers were from Italy, Germany, and South America, English among passengers was not the most spoken language. Like I said, this is a European experience, and its a little different. First off the service was great. The cabin was clean and comfortable and the Cabin steward Ronald, was so very helpful. Bar staff, especially Roachan, and Franklin were always around, even for the all inclusive drinkers like us. The restaurant waiters Angelica and Maitre D Carlos looked after all our special needs and provided us with custom food orders due to dietary restrictions. Fernando Sanna, the Restaurant Manager went out of his way to make this family's holiday a wonderful memory. We have only two complaints 1. Why isn't the pool heated on deck? Most days it was only 69 - 72degrees F, its pretty bad when on a hot day, no one is in the pool. Even for us Canadians it was cold and we will swim in any cold lake. 2. Don't try to get breakfast after 10.00 am for some reason unlike other lines, if you like to sleep in a little bit there is no bite except coffe and donuts after ten. Someone please tell Costa breakfast should be till 11.00 am at least for us North Americans. 3. Lousy internet services .... slow service .... expensive for what you get .... 50 cents per minute and most of the time you are waiting and paying for download .... think AOL Dial Up speed. 4. Lousy Satellite Dish TV .... O sure Italy, Greece and Germany come in .... but once you leave Miami forget anything US .... worst part was losing the signal during the Divisional Finals for the NFL ..... This was a major problem for all NFL fans .... picture looking at the TV and watching a play with a signal that goes out every ten seconds for a minute or so ..... TERRIBLE!!!!! All in all, except for the above it was a good trip .... BUT WARM UP THAT POOL!!!!!!!! Read Less
Sail Date: July 2019
We had used Costa once and were not very pleased, the only reason we chose it again is because it was the only cruise that we found that would go to Norway on the dates we had available. The ports of call were spectacular, enjoyed the ... Read More
We had used Costa once and were not very pleased, the only reason we chose it again is because it was the only cruise that we found that would go to Norway on the dates we had available. The ports of call were spectacular, enjoyed the views, the fjords, nature, falls and train rides. It was a multicultural experience with people from a lot of nationalities. The food was average, being vegetarian, I had usually one option on the menu. On our last cruise with Costa, in South America, the pasta was superb, so I was looking forward to that, but was very disappointed. The menu was very weird. They need an italian chef to bring good pasta. Going to the buffet was a challenge for me because I had a walking disability and used a cane, and you had a station for fruit, another for salads, for deserts, for water, and for hot foods. So there was a lot of walking, and it was usually crowded and hard to find a place to sit. One day I felt like eating pizza and found out that they charge for pizza! and also for ice cream! (which was a free option when we cruised with Costa before) Being from USA we were not charged for water, but the rest of the passengers had to pay. Our server for dinner was I Nyoman Darsana from Indonesia. Great person, very polite and courteous. The programming was average. The best shows were the acrobatics and Mimes. The room cleanliness was average. The carpet was stained and needs to be cleaned (room 4181) The sheets and towels in general seemed old and grayish colored. Read Less
5 Helpful Votes
Sail Date: March 2017
Barcelona 2 days before departure - fantastic called H10 - apx 10 mins walk from beach, easy metro/underground to use Cruise 2 Adults from UK boarded ship (all age ranges on board and nationalities). Decor really over the top ! ... Read More
Barcelona 2 days before departure - fantastic called H10 - apx 10 mins walk from beach, easy metro/underground to use Cruise 2 Adults from UK boarded ship (all age ranges on board and nationalities). Decor really over the top ! mirrors, colours, cleaning must be a nightmare ! Thought we were in a film set, ha ha Inside cabin good, service good all round on ship Dining geared to Italian taste, pasta pasta pasta, puddings not brilliant. Waited on meals -really didnt know what we were going to end up with, always a suprise, some good, some not so good (we are not fussy eaters) Drinks packages expensive and you cannot take any alcohol on board at any point, boarding and from trips, scanned bags on boarding every time and if found taken off you until end of cruise Entertainment ok but they have to translate into all languages and it becomes a bit tiresome for all. Hence no comedians. No cinema. Trips good, expensive. Even had to pay for shuttle bus to take into town from port 10 euro each Be careful if you have not been warned - you have to swipe you credit card with them on boarding for your drinks, purchases etc. The service charge (tips) were compulsory and it was 140 euro inclusive for both of us. Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 5.0 3.4
Enrichment 1.0 2.9
Service 4.0 3.7
Value For Money 4.0 3.6
Rates 4.0 3.9

Find a Costa Mediterranea Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise