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4 Helpful Votes
Sail Date: March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
7 Helpful Votes
Sail Date: November 2018
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. ... Read More
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. The worst is the WiFi ...3 GB for 150€... The staff of the ship are very poor - they have to represent a high standard, but themselves have a horrible life on board (also the guest act not very friendly) On the ship we felt like sheep ... there is nobody familiar with you .. you have to stand quiet, as you get told where and when to go... if you want to do your own excursion, they block you, whenever they can... they are trained to sell you and gain extra money the ship is so old, water was dripping from the ceiling during the meals, at the sauna the roof is hanging down...... And on the ship you feel like in prison.............For us never again! Read Less
Sail Date: May 2018
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The ... Read More
The ship sailed from a different port in Amsterdam than all the other ships. Many people went to the wrong port on embarkation day and had to take a 40 Euro Uber ride to the correct port. The itinerary was good with long days in port. The dining options were VERY limited. There were times that all the restaurants & buffets were closed. Not even coffee or Ice Cream machine. When they were open there was not a good selection in the buffet.... a lot of repeat items and the staff actually scooped it out for you so that you didn't take too much. The quality and flavors of the food was not very great. The beer & wine package during lunch & dinner was limited to very cheap quality. The spa only had 4 lounge chairs and the packages were double the price of normal. The room was clean but showing age. The shows were not memorable. Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I ... Read More
We chose this because of the date and the weather at this times of year. My dh and I had cruised with costa before, my daughter and her son had not and never will again. We stayed in Abu Dhabi in the beautiful Marriott Al Forsan which I would recommend. Embarkation was only allowed after 7pm and not one person greeted us with a welcome and the same when we were leaving when we left not one person even spoke to us. The ship is very dated but clean. The cabin for 4 had no room to sit anywhere at any time, the steward never made this possible, perhaps we should have asked him. He kept the room clean and we rarely saw him. Food in the buffet looked like something from a school canteen but tasted ok. Food in the mdr was grand, we were not allowed a glass/jug of water, it had to be paid for. There were no water, tea/coffee supplied at any time during the day except breakfast. Breakfast was awful, a poor selection and dreadfully displayed. Entertainment was enjoyable. Ports were good, Dubai was interesting, Oman also, Siri Ban Yas was beautiful. Staff was rude and I complained and a Director approached me one evening to say she received it and I never heard another word; on the day we left I saw her and told her how disappointed we were, we had little reaction. You cannot remove gratuities and in my opinion no staff has to work to peasr the guests and consequently do not. I cruise a lot with Celebrity, Princess, RCI, Hal and I was just disgusted. I saw a well priced cruise to the Indian Ocean on Costa and my family have said 'not if we get if for free'. Writing this review brings it all back to me and it doesn't feel good. To sum it up a 2 star cruise at best, redeemed by nothing. Read Less
5 Helpful Votes
Sail Date: October 2015
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), ... Read More
We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), Corfu, and Venice. The ship was great and the fellow passengers very friendly, although few spoke English (not a fault of Costa and we expected this). We purchased some wine in Argostoli, which were embargoed when we returned to the ship. These were to be returned to us when we disembarked - however they were never seen again. Upon disembarking, one of our bags was damaged to a point where it was marginally useful. Also I had additional charges added to my account (two lots of internet use - btw the internet is extremely slow, difficult to access, and extremely expensive). I tried to address these matters on board. I thought that I had corrected the additional charges, but no; they were just directly debited from my card. We had crew acknowledgement of the "lost" wine and damaged bag, and because we had booked with Costa USA, we were asked to refer these matters to Costa USA Customer Care and we had some dialogue with that office, who at first appeared to be interested but eventually failed to return any communications. Having been in business myself for many years, I acknowledge that not everything goes according to plan. However how a complaint is dealt with is often the determinant as to how the company's performance is viewed. The lingering aftertaste of my Costa cruise is: 1. I suspect that Costa have an on-board staff theft issue. 2. Costa's follow up service, Customer Care, is very unresponsive. 3. With random charges applied to my credit card, and no opportunity for redress, why would I put myself in this position again. Read Less
3 Helpful Votes
Sail Date: December 2014
This is the third time Im writting a review here on Cruisecritic, hopefully this time the editor will finally post it. This is our 14th cruise(have done Royal Caribben, Norwegian, Carnival and Princess) and our 4th with Costa (did the ... Read More
This is the third time Im writting a review here on Cruisecritic, hopefully this time the editor will finally post it. This is our 14th cruise(have done Royal Caribben, Norwegian, Carnival and Princess) and our 4th with Costa (did the Mediteranea twice before and the Concordia once) The Good: The shows were good, but short. The live music was good, but also short in duration (1 hr and then dj usually) ship was perfect and exactly how we remembered it, clean and beautiful. Price, got a great price for an 11 day exotic Caribbean cruise. Costa also gave us a free upgrade to a premium balcony from the bottom of the ship, just awesome! Our room Steward and dinner water server were awesome. The ambiance and atmosphere was very nice still.... THE BAD AND THE UGLY: Now this is the first cruise im writting a review on, and thats because there were some very bad negative's on this cruise Ive NEVER experienced before.  Very angry staff, most were unfriendly, unhelpful and plain out mad....service by anyone coming in contact with food either serving or cooking was just terrible!! Plus the food was just horrible, I lost 4 lbs on this cruise. Think boiled rice, boiled potatoes, boiled brocolli and chicken backs PERIOD for lunch 11 days in row on the buffett line..bfast was even worse, sit down meals were almost as bad. Anything of value was hidden, hard boiled eggs, parmesean cheese or maple syrup were like gold on the Mediteranea. This is the only time in 14 cruises have we seen such terrible food, and yes food is a subjective thing, but the food on this cruise was on another level, and not a good one. People were constantly dumped off and picked up at different stops, it seems like this cruise was nothing more than a low budget bus ride on water. Staff couldnt get you off fast enough...most things were cut to the bone, no coffee, no beach towels...no van or choc ice cream..only strawberry and most of the time it was empty btw.... Costa used to be a great cruise line with awesome service and food, but now it seems theyre just trying to make up 2 billion dollars lost on the concordia on the backs of their workers and cruisers...were not expecting gourmet anything but the food on this ship was mostly inedible and just plain bad...i would not recommend Costa now, and will never go on another one...every American and Canadian we met hated the food too, also a lot of Europeans were unhappy as well. Read Less
Sail Date: February 2008
Embarkation was efficient, Destinations were really good But from there it went south really quick. Starting with the buffet, The first day it was really good, Especially the seafood pasta salad with squid. I thought we were in for a real ... Read More
Embarkation was efficient, Destinations were really good But from there it went south really quick. Starting with the buffet, The first day it was really good, Especially the seafood pasta salad with squid. I thought we were in for a real treat. So after lunch we decided to tour the ship and stumbled onto the main dining room. We decided to enter through the doors to take a peak when we were rudely yelled at by the Mater D (Sorry for the mispelling) to leave. Our initial reaction was "Wow, That was shocking, He could have handled it differently. He was an Italian with a huge attitude and bad manners. I thought from that point this guy can kiss his tip goodby! The first night we ate in the main restaraunt and both my wife and I had the French onion soup thinking that it should be a good choice. That was a big mistake! I took my first spoon full and lost my appetite right at the get-go. I called over the waiter and he offered up a salad as an alternative which I reluctantly accepted. Shortly after the same Mater D came running up to my table apologizing for the terrible soup and insisted to make it up with another menu choice. My first thought was he needed a Huge breath mint as his breath was that of halitosis. At that point my Dinner was ruined and we left immediately. Moving forward we really enjoyed our destinations, Which were Grand Cayman, Routan, Key West and Cozumel. The ship was very clean, The bartender "Leo" was excellent, But the Italians and europeans working on the ship treated my Wife and I like second class citizens. Specifically Customer Service. (NOTE: Customer Service is not a term that is understood on this ship) I almost got into a tussle with a Euro in the Casino after winning a $500.00 jackpot on the Wheel of fortune machine that he had left a couple of minutes prior. Funny thing is that the Italian Employees on this ship must not realize that their Employer is Carnival International and it is an AMERICAN Company that owns it. I reflect back to how I was treated by many of their staff and get a laugh at who is paying their paycheck. This Cruise was a nightmare. After our bad experience in the dining room on the first night we opted for the Buffets, But they closed at 8:00pm and the remaining choices were pizza and salad OR salad and pizza, Take your pick!! So, In reviewing the Buffets I will start with Breakfast which the choices were smoked salmon and a Tilapia wrapped pickle "Really"? I can see that the Euros may have a palet for that but not us Yanks. Note to Costa, You are cruising out of Ft. Lauderdale, It would only make sense to design the menu around the preferences of American cuisine, Correct? Breakfast was only good if you had the omlette which had huge lines or the fruit. Either way, It was not good. Now we go to Lunch. Bottom line it was terrible. The squid salad was served daily without change and every day it got a little more distastful and rotten as the week progressed. In summary of this waste of money, I would only recommend that people who are considering a cruise with Costa, To spend it with a Cruise line that really knows how to treat their Customers. IE: Royal Carribean or Princess. Sincerely One Very Disappointed Yankee! Read Less
Costa Mediterranea Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 5.0 3.4
Enrichment 1.0 2.9
Service 4.0 3.7
Value For Money 4.0 3.6
Rates 4.0 3.9

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