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4 Helpful Votes
Sail Date: May 2015
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it ... Read More
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it to, we both had a good time on the boat.Not once did I encounter rude behavior by the staff and apparently some of the issues that others raised I didn't experience. The food was good, but not great.Others wrote that there was no buffet food available if you missed dinner but the buffet was open 5 of the 7 nights we were on board, the exceptions being the two nights the Gala dinner was going on. Our cabin steward, Suresh, was very good, and we weren't lacking for anything we needed.The shows were good, especially the two singers from South Africa who both had good voices that could handle a variety of song styles.Some of the lounge acts were from Cliché City (how many times can you hear "The Girl from Ipanema"?), but the Alterra Disco Bar band had everybody on the dance floor at all times. Now for the Costa Company.My wife is from the Dominican Republic and our friend ,also from the DR, was visiting friends and family in Spain when she saw the Costa Baltics cruise special.We agreed and through email and phone set it up with a Spanish travel agency.I wanted to book some shore excursions and modify the trip, but was unable to because the travel agent booked it on Costa's Spain website, which is only available if you live in Spain! One excursion in St. Petersburg to Catharine the Great's palace was scheduled for Tuesday-except the palace isn't open on Tuesday.A Stockholm city tour included a museum visit which closed 20 minutes after we got there.You can book excursions from your room through your TV, except that two of the ones we wanted were said to be unavailable but our friend got them later in the day at the office (which had a very long line). Read Less
3 Helpful Votes
Sail Date: February 2015
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five ... Read More
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five languages: first Italian, then english followed by French, German and Spanish. Imagine the safety drill – repeated five times. When it was over,the two minute two minute wrap up comments took nearly ten minutes to repeat in each language. This goes on and on. The ship is relatively new and beautifully appointed. The cabins are nicely appointed and ample size. King size beds can be divided into doubles. The toilet is turned at an angle, giving the bathroom more useable room. A safe was included in the room. The balcony was probably the largest we have had. Dining was interesting. The breakfast selection was perhaps a little more limited than previous cruises although an omelet station was available. Dinner was a different experience. There are two dinner seatings – an early and a late. Remember,this is an Italian ship and late dining means really late – 9:15. The menu choices are presented in typical Italian fashion. Antipasta first, followed by a serving of pasta, then the entrée. The salad is last, just before desert. It is after all,an Italian ship. Most ships have carving stations with ham, beef or turkey; however, this ship. Had a carving station with octopus! Published guidelines indicate “there is no set dress code in the evening…. Casual; informal (jacket for Gentlemen); Formal/gala(smart:evening dresses are per existed for Ladies; jacket and tie or dark suite for gentlemen). Just the opposite was the case jeans were commonplace each night and even some shorts. The gala nights were big time dress up for some, but not most. It seemed that for dinner almost anything went dress wise. The food was excellent with a very appealing presentation. There was a standard set of favorites available everyday in addition to the evening’s choices. Portions were not large, but more than ample, especially given the number of courses. The food was probably the best we had ever had on a cruise ship. Coffee was not served with dinner. The evening’s menus was never posted in advance. Different beverage packages were available. Ones with beer and soda were available for purchase at additional cost. We had the “Water USA” package which meant that we had we had free water with our meal. Folks without that had to pay for their water. How we ended up with this was never clear, but we thought it might have been tied into the kind of cabin you had booked. We had aPremium Balcony and thought that the difference. We also had fee room service in the morning because of the premium room. Cj. Others had to pay for room service. We read reviews of folks saying they had to get their wine before dinner and carry it in with them. That was not the case. Upon entry, each table had on it a wine list. It seemed as if the maitre d’ wanted the wine list taken down as quickly as possible he would circulate and seemingly scold the staff if it were on the table. As a result, they quickly removed the wine list after entry, usually before one could look over the menu choices and make a selection. Once removed, it was difficult to get back. Beware! The public bathrooms in some sections of the ship are for both sexes which came as a rather awkward surprise to our American ways. Excursions were a challenge. Because of the number of languages, there were never enough English only to make a group. As a result, English was always mixed with another. On one tour, the guide on the bus spoke no English. We were met by an English speaker upon arrival. On another, the guide gave the information first in French. When he began in English,the French began to talk among themselves, making it impossible to hear the guide. The time and meeting point for excursions was never made available until late the night before. The reason given was that arrangements were being finalized which is absurd since they run this cruise over and over. Onboard activities on sea days were rather limited. We have been accustomed to a much larger variety of possibilities. For instance, on one sea day they had just eleven planned activities. On the previous shore day there were ten. Since this is an Italian ship, we were concerned about whether it would have American or European electrical plugs. We co contacted support the company and were reassured that it was American. In actuality, there was one American and one European plug in the entire cabin! We had taken along our European adapter and were able to operate two which was enough to recharge our devices. In all, the Costa Luminosa was a nice, modern ship with excellent food. Language was a problem, but not an insurmountable one.   Read Less
Sail Date: February 2015
Our recent cruise on Costa Cruise line’s 11 day Caribbean Cruise was not a positive experience. While we found the efforts of the wait staff and cabin stewards to be very positive, our interactions with those above that level was found ... Read More
Our recent cruise on Costa Cruise line’s 11 day Caribbean Cruise was not a positive experience. While we found the efforts of the wait staff and cabin stewards to be very positive, our interactions with those above that level was found to be more than dissatisfying. We had 2 of our 4 excursions cancelled due to “lack of enough sign ups”, yet discovered the other guests had taken the same excursions with no problems. We also experienced the opposite where we took an excursion and others had been told theirs was cancelled due to “lack of enough sign ups”. We found after the fact, that important information relating to how guests needed to register their credit cards for expenditures while on the cruise, had actually been included in fine print in a list of events for that day. We were put ashore using the ships life rafts at one dock, only to find out at the time of departure for re-boarding that we were to go to a different dock to get back on board. Why hadn’t we been told ahead of time? We found a great difficulty in carrying on a discussion with middle management due to what we perceived to be their lack of communication skills regarding their policies. The lack of variation in menu for breakfasts and lunches was noticeable. As well, even though they had frozen yogurt machines at every buffet counter, none had the dispenser heads on them during the entire cruise. When asked about this, we were told we could “buy” ice cream bars from a machine dispenser at one of the pool areas. Compared to other cruises taken in the past, there was a noticeable dearth of quality entertainment on board for those days at sea. All in all, it was quite apparent that the Costa Cruise line is experiencing some major financial crises and is cutting corners at every opportunity to them. Our experiences varied considerably from experiences on other cruise lines. We will definitely not be on any future passenger manifest of Costa Cruise line. Read Less
Sail Date: March 2014
Don't knock it till you try it. This is our second Costa cruise in two years. Our first one was the most fun we had and this one is not far behind. The ship is well maintained. The staff are friendly. Both the cabin steward and the ... Read More
Don't knock it till you try it. This is our second Costa cruise in two years. Our first one was the most fun we had and this one is not far behind. The ship is well maintained. The staff are friendly. Both the cabin steward and the dining room team were great, dinner takes one hour fifteen minutes almost everyday. Dining room food is hit or missed and portions are smaller than other cruise lines. The buffet was open for full dinner on the first three evenings only. The lunch buffet was great, lots of choices. The grill served steak fries and their chicken burger ie great. The pasta was not cook well, not aldente but just under cook most of the time. Dessert selection was poor. I am just pointing out some of the weakness in the food area, when the dish was done right it was very good. Costa need to get rid of those stupid water and ice dispensers that uses sensors. They do not work properly most of the time, it will drive you crazy. Offer more than just ice tea would be great. The entertainment was just ok this time but it was great on our previous Costa cruise. However, ballroom dancing is just as good as before. Best ballroom music and dancing at sea. The TV program is horrible so bring a book. The ship was super smooth, never felt any movement. COSTA offers a terrfic value, different food and experience. Go with an open mind, we will be back.   Read Less
Sail Date: May 2011
After leaving the sea 27 yrs ago, working as Chief Electrician, it was time to see how the other half live.We flew from London to Copenhaghen as my wife wanted to revisit Copenhagen and also Costa offered more time visiitng Norway than ... Read More
After leaving the sea 27 yrs ago, working as Chief Electrician, it was time to see how the other half live.We flew from London to Copenhaghen as my wife wanted to revisit Copenhagen and also Costa offered more time visiitng Norway than sailing from Southampton. As this was for her 50th birthday, she called the tunes and after a lot of research on internet to who did what, we opted for Costa.I am a great believer in you cannot please all the people all the time, so I fully expected to not find somethings to my taste and life experiences are sometimes what you decide to make of them.The ship, bigger than any I have sailed on was not the decor I would have chosen, but I was only on it for a week, so not any problem at all. The cabin and cabin stewardess were excellent, kept very clean, warmly greeted every time we spoke to her and it became a guessing game to what she would do to our bed at night and find pillows arranged differently or the blanket laid out in a new shape. It was good fun. Also i rushed out one day and left my t shirt laying on the seat, returned to find it all nicely folded. My wife wanted to bring her home as sha is tored of clearing up after me. There was plenty of storage space for 2 of us for a week and many cupboards were not used.We bought a wine/water & beer package and this worked out a lot cheaper based on CC prices. we didnt pay anymore than if we went to a restaurant in the UK. It wasnt cheap if you bought the drinks as and when you wanted them, so spend some time working out whats best for you.The waiters on our table were wonderful and even when something wasnt on the menu, they would try and get it for you and generally got it. As the staff are on 8 month contracts, working 7 days a week and very little free time, I was very impressed to see them still manage to smile and they seemed to work very hard. The food was served quickly and you didnt have to wait between courses, the food was very good, plenty of choice and was always hot if that was the way it should be.The buffet was good for the reason you could please yourself when you ate and there was enough choices between the various Pizza bar, grill bar, salads aplenty. We did upgrade on the last night to the Luminosa restaurant and for an extra €20 each, well worth the experience. It was a fantastic way to end the week Being used to visiting the west end for shows, the standard of entertainment was average, but acceptable except for one act where the singer was awful. She was only saved by the guy doing gymnastics alongside her. The pools are small and not very inviting, but my biggest bug bear is the fact that they allow smoking in a few areas. I HATE SMOKING and the smell drifted through the areas. They should confine smoking to either outside on Deck 11 or have a room fully vented and they can all kill themselves together. They didnt even manage to get all smoking on Port or Starboard sides of the ship, some decks port, some starboard, I would have walked the whole length of the ship down the non smoking side then.Some of the charges in my opinion are expensive. €75 to a limited tour of the ship. Internet charges are ridiculous, there again only had 341 emails to sort out after a week, but saved a fortune. golf, F1 simulator etc seemed excessive and you can feel at times you may get charged for breathing. Just be aware of extras like €7 per person per day service charge and the staff only get this if they meet the tough standards CC set out. My question is, where does the money go if they dont pay it to the staff. €7 x 2260 per day x 7 days = €110,740 a lot of money for CC to keep in the bank for nothing. I would have liked to personally tip my helpers, but after spending €98 on top of cruise cost, it becomes a no no for me.I would happily return to CC if they stopped smoking mainly, but I also want to compare other companies even though Carnival seem to own most of them. I will look at comments on here before I book the next one in maybe 18 mths Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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