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Sail Date: December 2013
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? ... Read More
We have sailed on Costa before and promised that we would not do so again, but the dates and the length of the cruise and the ports to be visited made us get excited again, and it was a different ship this time, so we thought, why not? Great views from the balcony, but on the wrong side of the ship, we were always on the water side never got to watch the port from ours. Very small room, don't let the photos on the web pages fool you, just enough room to walk between the wall and the bed. the balcony itself is only 1m x 2m with 2 chairs and a very low table, the door is extremely heavy as you would expect, however, my wife struggled to open it most times. The bathroom is exactly the same size as every other stateroom, so no extra space, and for a person who is 6ft tall and weighs 220 pounds that does not leave a lot of room for anything! let alone getting in the shower. Sadly, the airconditioning unit in the hallway burst a pipe and flooded our cabin and six others around it, we were disappointed with Costa's compensation offer ( a bottle of wine and a bowl of fruit ) to put up with an industrial dryer in our room for the next 3 days of the cruise and one outside the door for 4 days, not to mention the smell of wet carpet for 4 days. Bad, Bad, Bad! The ports that we visited were Semarang, Benoa, Lombok, Singapore, Penang, Langkawi, Phuket (Patong) and back to Singapore. I would pass on Semarang, Lombok and possibly Benoa, but the other stops where terrific. The Costa entertainment crew, they call them the "Animation Team" now, were a bit of a let down compared to the entertainment team on the Costa Romantica that took us to similar ports just 2 years before. Being the Christmas and New Year cruise the staff had made pretty red bows to go on all of the cabin doors and there were a few tinsel pieces around the place, the atrium had a lovely decorated Christmas tree but that was about all. For NYE the crew let go of a net full of balloons on the strike of midnight, but because of the layout of the ship, there was not really many people in the area to enjoy this. I think that the deck layout on the Victoria made for a difficult time for them, there is not just one spot to be entertained in but many small areas, but we made our own fun. the good thing is that Costa has stopped people smoking anywhere on the ship that is inside, you have to go to the outdoor areas. Given that we have now had two cruises through Indonesia, Thailand and Malaysia, I think maybe the next one will be to the Phillipines, Cambodia, Vietnam and Japan etc. Just next time won't be a Costa cruise. Read Less
1 Helpful Vote
Sail Date: December 2013
I have been on over 50 cruises. This one rates in the bottom 10%. The ship was clean and sparkling, and our cabin attendant was great. Other than that, we got what we paid for. The morale of the staff in the buffet area was horrible. The ... Read More
I have been on over 50 cruises. This one rates in the bottom 10%. The ship was clean and sparkling, and our cabin attendant was great. Other than that, we got what we paid for. The morale of the staff in the buffet area was horrible. The dining room staff (same people, different location) were a little better. The food and beverage manager dealt with his employees with an iron fist and sagging stomach. The cruise line charges passengers for their "gratuities", but passes little of it to the crew. Obviously there is no incentive to do a good job unless they want to sign on for another contract. "Roast beef" was served three nights out of 10. It was about 1/8" thick. Pitchers of iced tea and water were placed on the table, but no sugar/substitute. Minestrone soup was served every night. No coffee was available on the ship until after 7:00 AM unless you called room service. The quality of the coffee was so bad that they had packets of instant coffee available for their guests. Water/iced tea glasses were hard to find during buffet hours. Disembarkation took hours, and was a nightmare. Debarkation times were issued on the basis of cabin location rather than flight times. Immigration took retinal scans and finger prints of all foreign passengers (probably 80% of the ship). Angry passengers were forced to stand in line for hours waiting for 11 immigration agents to clear nearly 3,000 passengers in Miami. Many people missed their flights. This was a Christmas cruise, but it lacked any spirit. Read Less
Sail Date: December 2012
My wife and myself decided to leave all of the work of Christmas and new year and let somebody else do all of the work to somebody else. Finding this cruise was by accident whilst surfing the net for particular travel destinations rather ... Read More
My wife and myself decided to leave all of the work of Christmas and new year and let somebody else do all of the work to somebody else. Finding this cruise was by accident whilst surfing the net for particular travel destinations rather than seeking out Costa as a cruise of choice. Having never been on a Costa ship and the deal being ever so good, we took the plunge and booked the cruise thinking that an Australian-New Zealand cruise would see many other English speaking guests embark at Melbourne and enjoy a Christmas and New Year break at sea. That was not so as the total passenger numbers totalled approximately only 800 (can carry approx 1800), the majority being made up of Italian (it is an Italian cruise liner after all), French, German and Russian passengers. A significant number of these passengers could not speak or did not try or want to speak English. This was a bit disappointing. Still trying to be positive just after sailing and trying to engage with other passengers with our limited Italian or French speaking skills, we soon formed the opinion that we were a hindrance to some passengers who perhaps wished us not to be on board. An Italian speaking Australian passenger, travelling with her husband and friends advised us she was mortified by some of the comments made by some Italian passengers in their language that were very derogative to non European travellers. I suppose that is the risk you take when taking a cruise on a ship with full prior knowledge of English not being the primary language. Our cruise commenced in Melbourne, Australia and believe it or not the compulsory lifeboat training drill was at 1.00am in the morning of the first day of departure. Absolutely ridiculous and these sentiments where echoed by all and sundry who presented their required attendance card to staff who marked you off as attending. Those that did not attend promptly were identified and found in their cabins and marched to their stations. There certainly was an assortment of clothing attire ranging from bedtime wear to suits. Quite amazing picking that time to do a drill. It was an unusual cruise atmosphere for us and apart from the ability to veg out for 21 days reading or sleeping, their was very little else to do on board. This ship has no theatre having been removed during the recent refit and replaced with a lavish day spa type area where you apparently can pamper yourself silly for an exorbitant fee. Over all our experience of the Costa Line and this ship was quite poor. The meals in the dining room were good to average. The cafeteria meals were poor to average. The staff though were attentive and tried their best. Smoking on board the ship is woeful and it was very unusual to see Senior and Junior ships staff, smoking, drinking coffee and cool drink (hopefully) in lounges in full view of paying passengers. This is the first time we have seen this done. Personally, we do not think that is professional. To the ships credit, the costly refit has been done well, but again the rocking and rolling of the ship with associated creaking sounds is a bit disconcerting and irritating. Not having free tea and coffee and cold/hot water available 24hrs a day is also something new to us and although the coffee costs throughout the ship were 2 to 3 euro per tiny cup it just was not worth it. In summary, you pay for what you get but if I had paid a full fare to be on this cruise instead of the heavily discounted fare we got I would have been banging on someones door demanding my money back. My advice to English only speaking passengers intending to travel with Costa, think again or take language lessons prior to the cruise! Read Less
Sail Date: November 2010
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be ... Read More
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be desired. We had no issues with embarkation as is mentioned in other posts. We checked our bags in and continued shopping until we were able to board. As is typical with all cruises, we were ambushed once on board by those selling beverage packages. We were disappointed but not surprised that any wine package purchased only incorporated Italian wines. We selected the premium package and must say the wine was not what we would call premium. It was average at best and for 5 bottles at $109 Euro was a bit of a rort. Plus service charge of course!! The room was sufficient. Although I must say the bathroom was scungy with mould in the shower and behind the taps on the vanity. I did 10 rounds with the shower curtain on a regular basis and in the end decided it was a lot easier to shower without it. The toilet system is continually under stress which is most unpleasant. Many times, the toilet would not flush and there were occasions where the system was blocked. When we advised our hostess of this, she checked and advised us that this was OK, the entire level had the same problem!! For the next few hours, I needed to use the public toilets instead of our own and the smell was putrid. The choice of television stations is interesting. There is one English movie channel which plays movies at certain times of the day. Over the 3 weeks on the ship, the movies were repeated 3 times. Other selections other than European channels were Russian news being read in English and details of the ship. In other words, the TV service is what I would call substandard. Other areas on the ship are tired and dated. While the leather chairs and sofas are a nice touch, the corners are worn and overall appear scruffy. I had to laugh when on the first day I ventured out to the pool deck for a quick drink. I kid you not, the pool is about 3m by 3m. More like a plunge pool than a traditional swimming pool. You cannot 'swim' in it. I just assumed that the other pool at the back of the ship must make up for this. No! It is exactly the same size. In all my time travelling, I have never seen anything so ridiculous to cater for 1,600 guests. Our room was located directly across from the Emergency Exit. On the first and second nights, we had constant slamming doors as staff were using this exit to transfer baggage. In addition, all room service came up through this exit. Next to this exit was the cleaning cupboard. If you end up with room 7146, don't expect a good night's sleep. On the 3rd day, I approached the 'service' desk to inform them of the noise issue and to ask if there were any alternate cabins available that we may move to. The 'service' attendant stated that the ship was full and she didn't understand why I would have any issues with the noise. She said if I had an issue, I should tell the people responsible to be quiet. Hmmm, I thought that was their job. She then proceeded to tell me pointedly that noise can be expected on all cruises. Then she smiled and asked for the next guest enquiry. I guess that is what they call service. The restaurant for dinner was the only option. We found this extremely inconvenient. Dress rules apply for dinner and it would have been appropriate to offer at least one alternate option (eg, the buffet) for dinner, especially considering the total number of days the ship was at sea. A pizza bar did open at 8pm each night, but one can only eat so much pizza. The one night we opted for pizza, the dough was not cooked and the while dish lacked flavour. Truly awful. The food was average. The choices were varied and always contained vegetarian options. Seafood was available on a regular basis which was good. The best offering of the day was generally the buffet at lunch - a great deal of variety and specials. However, in the end I compared this buffet with that of a pig's trough. I learned quickly not to get in between a hungry European guest and the buffet. If you did, you were in danger of losing body parts. People consistently were rude, pushing in front and eating in gigantic proportions. Poor hygiene was on full display. The buffet obviously is unable to cater for the entire number of guests on board and it is frustrating when other guests treat this buffet as the social centre of the ship instead of being efficient and completing their meal so others could be seated. The breakfast catered mainly for the European guests on board. Toast was more like a Cruskit, but there were plenty of pastries available if you wanted. In fact, over half of the buffet consisted of these pastries. Salami seemed popular for breakfast! The quality was a lot less than what I have experienced in hotels and on other cruises. The tours were limited for English speaking guests. This was further exaggerated by bilingual guests choosing the English speaking tours. We spoke with many other English speaking guests who had many of their tours cancelled. Worse still, it seemed that the cheaper tours were the ones cancelled (by cheap I mean $50 - $80 Euro) while the more expensive tours proceeded. There was a significant lack of organisation. Many tours were late and you were not kept informed by the tour organisers - just left sitting in the opera lounge waiting for your number to be called. On one tour in Seychelles, an announcement was made 15 minutes after the due departure time that we would be ready to go in 5 minutes. We were moved out 45 minutes late. For a $184 Euro excursion, an apology or explanation would have been nice. By this stage of our trip, we knew better. The same old issues arose on our tours as happens on all of them. Ignorant and selfish guests were consistently late back to the bus. However, the worst incident of lateness was a Costa staff member. The guests waited on a bus in Reunion Island for 25 minutes for a Costa staff member and his partner. We applauded them when they finally made it back to the bus. His comment? "Don't worry, the ship won't leave without me". This pretty much sums up the attitude of the staff on board. I truly believe that they are indifferent to the experience of the paying guests. The overall disorganisation by staff came to a head two days before we disembarked. Upon arriving at Mauritius, we were instructed to pick up our passports and that we would all individually undergo a customs interview with a Mauritius official. For those heading on tours for the day, we were asked to line up from 8am. Other guests wanting to go ashore were to follow at 8.30am. Knowing this could be a bit of a debacle, we started lining up at 7.30am. Already, there were around 12 people in front of us. Quite quickly the line grew and as usual, people consistently attempted to push in and get to the front of the queue. The Mauritius officials were late which added to the hysteria. Guests were shouting at each other, different nationalities were fighting each other, age was no barrier to aggression and I actually felt scared at one point that there was going to be an all in brawl. Finally at 8am, the Costa staff placed barriers up to stop people attempting to push in. The line ended up being from one end of the ship to the other. What a disgrace. This could have been organised so much better, I cannot believe with their experience that they would not intuitively understand how this frustrated some of the passengers. But again, as I have said, I really don't think they care. Due to the cost of the tours, it was evident that a lot of guests chose to stay on board or do their own thing. We had many days at sea and I must say the entertainment budget must be very constrained. Entertainment consisted of trivia competitions (skewed towards European trivia of course), a professor providing history talks, sessions from the Spa about keeping your tan, losing your kilos or having the perfect abs (same thing every day and more or less just a sales pitch), and some religious activities. Prizes for winning competitions were limited to Costa notepads, mousepads and other cheap gadgets. We just kept to ourselves when at sea and lucky I had several books and an IPhone handy. The ship provides WiFi which is great, but at $24 Euro of 3 hours is absolutely a ridiculous price. Some other things to note: Alcohol is ridiculously overpriced - if you like a drink, be prepared for a massive bill; Don't by any means get any laundry done unless you have a spare $150 Euro; Be prepared for massive currency discounts when changing into Euro's - worse than an agent; Take hand sanitiser with you - insufficient supplies on board. The good points? The service staff and the actual places we visited. We will never cruise with Costa again. When completing the feedback forms, we were told we were in with a chance at winning a free cruise. One, I do not believe Costa would give away something for free and two, even if I won, I would be loathe to take up the opportunity. Way better cruises available for similar prices. Read Less
Sail Date: December 2009
Just got off a Western Caribbean itinerary on the Costa Fortuna. I love cruising with my family and have been to Alaska on Carnival, Western Caribbean with Disney and Costa and Eastern Caribbean with Century and Carnival in the past 18 ... Read More
Just got off a Western Caribbean itinerary on the Costa Fortuna. I love cruising with my family and have been to Alaska on Carnival, Western Caribbean with Disney and Costa and Eastern Caribbean with Century and Carnival in the past 18 months. The other cruises were awesome and had food, staff and entertainment that exceeded my expectations. Not so on the Fortuna. The staff were generally very nice. The food was poor. I like to cook and eat and the food we eat everyday at home is far, far better than on the Fortuna. They literally overcooked all meat. Fish, pork, chicken, beef - all thoroughly overcooked. Variety was also sorely lacking. I ended up looking forward to getting into port just so I could go get a descent meal on land that didn't resemble what I'd been eating on board. The entertainment was weak. Disney was by far the best for family entertainment but Century and Carnival had several shows that we could all enjoy. The Fortuna's shows were strange. Think scuba diver climbing a rope with projection fish in the background followed a bit later by Irish dancing and an Italian singing Oh Danny Boy. Weird... The positives- Kids camp was good and my daughters enjoyed it. On par with Carnival, not equal to Disney, better than Century. The New Years party was a lot of fun. Unfortunately, for me and my family, the poor food and so-so entertainment made this the worst of my recent cruising experiences. No desire to repeat on Fortuna or Costa for that matter. Read Less
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