1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
6 Helpful Votes
Sail Date: May 2016
i did costa fascinosa and other than less availability of vegetarian food, didnt face any problem whatsoever.bothe embarkation and disembarcarion were smooth. the food was good and well presented except for the fact that they ran out of ... Read More
i did costa fascinosa and other than less availability of vegetarian food, didnt face any problem whatsoever.bothe embarkation and disembarcarion were smooth. the food was good and well presented except for the fact that they ran out of foon sometimes. the cabin was well cleaned and made up everyday. the staff was amazing and catered to all our needs. we were provided with indaian food which was delicious. the hygiene and other things onn the cruise were good. though i felt their swimming pool wasnt big enouygh. the every day show were excellent and perfect. the tours were slightly costly. the bars and the restaurants were well eqipped. the staff was amazingly courteoua and was at our disposal all the time. the restaurant staff didnt make us feel foreign even for one moment and went to all lengths to make us comfortable. we were provided with egg less desserts specially on requestg. Read Less
27 Helpful Votes
Sail Date: March 2016
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean ... Read More
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean - in fact linen and towels changed too frequently. Glad to be on deck 10 with only neighbouring cabin. Extremely comfortable bed - bathroom very adequate Inclusive drinks package is a must - roughly £20 per day for all drinks except champagne - all day long. Excellent coffee on request from the waiting staff or at one of the bars. First class dining experience in Corona Blu restaurant. Staff very pleasant and helpful. Every night a different menu and possible to interchange and have exactly which course you choose at any point. Plenty of dishes I had not had before and some very unusual different things to choose. If not acceptable or to your liking then it is perfectly acceptable to take a substitute. Very good of choice of set wines - three or four in each category. Beautiful linen at table and I thought a really lovely experience. Buffet breakfasts with an extensive range and there again can take into the Corona restaurant or eat in the cafeteria style restaurant. If cooked breakfast is required then this has to be taken at a restaurant Fiorentina on Deck 3 - however this is no real problem. It seemed that there is some food to be had all day long if wanted ! Evening entertainment - professional dancers first class and opportunity to dance with own partners or with a professional My main criticism would be that the excursions/ shuttle buses are expensive -however I did my research and walked or used public transport when possible so actually only paid for a trip to Pisa which was expensive for a 5 hour trip. However this was no surprise I was aware of this. Entertainment in the main theatre was average to poor I thought but not a big issue for me. I joined in Savona and had a long wait for my transport from Milan to port of Savona. Landed at 09.30 and coach left at 13.30 from the second pick up at T1. However with further investigation I would have been better to embark at Barcelona. Didn't feel this ship was too crowded ( as I read in previous reviews) however I think probably only about two thirds capacity. Cant comment on fitness and recreation facilities as I did not use So there may be a few criticisms but I would say excellent value for money. Read Less
6 Helpful Votes
Sail Date: January 2016
This was one of the worst vacations that I have ever been on. We are a family of 4 with 2 children, ages 6 and 8. Every port we came to we could not wait to get OFF the ship. The food is terrible and every day it's the same thing ... Read More
This was one of the worst vacations that I have ever been on. We are a family of 4 with 2 children, ages 6 and 8. Every port we came to we could not wait to get OFF the ship. The food is terrible and every day it's the same thing in and out. You literally gag walking through the buffet every morning because you are so disgusted and sick of the food. Everything costs extra $. You can't even have pop or a bottled water. It's all extra $. Drinking on the ship is outrageously priced. You are better off to just drink in a town when you port. The dining hall is loud and the meals are served with no rhyme or reason. You'll get your main course and THEN your soup and salad later. The food is mostly frozen and re-heated. Even the kids menu didn't have anything appetizing. A bottle of wine was $23 Euros so for us Canadians it turned out to be about $35 for wine that costs about $12 here. The cabin was the only decent part. We had a balcony room and it had a King bed and bunk beds. LOTS of storage space for your clothing and drawer space. Stow your suitcases right under the bed for more room. Good luck calling room service or trying to get ice. Bring bottles of water and fill them up using the water dispensers in the buffet. Just know they shut them down around 10 pm. In the morning, only coffee, tea and juice are included. The people on this cruise were RUDE and PUSHY! Zero manners! Maybe we're too friendly in Canada, but it was absolutely ridiculous how rude about 90% of the people are. Cutting in front of you in line, not waiting their turns, and I noticed so many people not washing their hands after using the bathroom. GROSS! We were likely in the 2% of English speaking people on the ship. The announcements are always in French and Italian first and then English. I have heard that this is the lowest of the low when it comes to cruises and I wasn't surprised as I read the reviews before hand. Don't expect much and you won't be disappointed! Instead, enjoy your time going to the different ports and getting off the terrible ship. Read Less
10 Helpful Votes
Sail Date: January 2016
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ... Read More
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ship, the food served is A1 first class and really cannot be faulted, do not expect English cuisine it is mainly Italian based. My only real gripe is, that unless you pay for it, water, tea and coffee is only available twice a day, in the morning at breakfast and again in the afternoon at tea time. On board activities are sparse and not very inspiring throughout the day, although the entertainment team are very congenial and at times quite funny and good for a laugh. The things that put me off the ship are, I thought going on a cruise meant everyone boarded at the departure point and all disembarked at the finish, not so, at every port of call people either left or joined the ship, it is in truth really a luxury ferry! The other problem is that at meal times in the served restaurants, the waiters show you to a table and take no regard as to the nationality of those that they seat or are seated, so it is likely that you will not be able to converse with anyone during the meal because of language difficulties, so instead of it being a pleasant experience it can be quite a drag. For my wife and I the Costa format did not work, and many of the (English) passengers told me it is probably the worst cruise line to travel on and that most other cruise lines are better. Read Less
11 Helpful Votes
Sail Date: December 2015
I am a single older lady with mobility difficulties (I use a stick to walk) and I must say I had the most wonderful time on my Christmas cruise aboard this beautiful ship. This was my first cruise with Costa Mediterranea. From the ... Read More
I am a single older lady with mobility difficulties (I use a stick to walk) and I must say I had the most wonderful time on my Christmas cruise aboard this beautiful ship. This was my first cruise with Costa Mediterranea. From the booking procedure through to the last day of the cruise, this was an excellent experience. The Ship is stunningly beautiful. The crew members, each and every one of them, were delightful. Friendly, helpful, kind and although they work hard and long hours and seem to have no days off, they didn't seem as if they were working at all. They just seemed to be enjoying themselves serving guests. It was like being the most important member of a lovely, warmhearted family. Thank you so the Spa salon staff who looked after me with massage (Maria Antonia is a fantastic massage therapist!) with hair (Dea is one of the best stylists I've ever met!) and lovely Lycel who did my nails on the first day. My cabin Steward (Sidney) was just lovely, and always there to help whenever necessary. The restaurants were excellent. I am coeliac, so it is very important that I follow a strict gluten free diet. The Costa Mediterranea catering department takes this very seriously and have their own designated gluten free kitchens! I had my own waitress (Thank you Maria!) and my own gluten free menu. The food was, in the main, really delicious. Nothing was too much trouble. Service always with a smile. The entertainment was great too, although I didn't see all of the shows available. What I did see was really good and I enjoyed it immensely. The bars are great. Thank you to Francis, who served drinks after dinner each evening. I was alone, but met another English lady of a similar age to myself on the first day and we had a really great time together. We didn't go on any excursions because most of them were unsuitable for people with mobility disabilities, but we went off on our own and explored and thoroughly enjoyed each port of call we visited. I think the only negative aspect was the unfortunate attitudes of some (British!) passengers - who go on a Mediterranean cruise on an Italian ship and expect to be served the junk food they eat at home. I was embarrassed to be British at times... But it was easy to ignore such uneducated, self-limiting people as everything else was absolutely lovely and I can't wait to go again! I do hope readers will find my review helpful and go on - what are you waiting for? - Book that cruise on the beautiful Costa Mediterranea. Read Less
10 Helpful Votes
Sail Date: December 2015
Staff are wonderful, Food superb (lots of choice from Buffet - several different service statons offering different sorts of meals - so wander around first before you decide!! (preferred it to main restaurant as two sittings one is very ... Read More
Staff are wonderful, Food superb (lots of choice from Buffet - several different service statons offering different sorts of meals - so wander around first before you decide!! (preferred it to main restaurant as two sittings one is very early (18:30) and one is very late (21:15)). Gym excellent and Pilates and Yoga also on offer. Security very good. Everyone speaks english though some of the entertainment is in italian. Organisation of every part of your experience from arriving to leaving is first class and trouble free (unless you try to take an iron on board -they will find out and confiscate it!) Recommend you - buy a drinks package. Tea, Coffee, Juice available for breakfast but only water for other meals. If you dont have a package you have to pay. The paid card makes so much more sense (you can check on line what you will get - trust me it is value for money) Recommend you DONT book any excuisons before you board. For example - on your own Palma - local bus outside port (much cheaper than their shuttle), tourist office near Cathedral for maps. Ship says 5 km walk - dont think it was when we walked back along the marina and stoped off for a coffee on the way. Palermo - We took a really kitch train (you get a map) for 10 euros and then retraced the steps to have a better look at things we liked. Savona - Tourist office at Port gate - get a very good map with a tourist route around the town. Valencia - do spend your euros on a trip to the aquarium, absolutely fabulous. most undercover so good plan if rains. WIFI is available but expensive and does not work terribly well with Apple products. However, in port most cafes have free WiFi so just caught up each day over a cup of coffee on land. Anyway you are supposed to be on holiday not checking your emails!!! Quite a lot of things laid on but if you just want to chill is an incredible place to do it. Leaving port to music playing is amazing - we have a short video we took of leaving palma and still smile and cry when we watch it. As you will have gathered we had a wonderful time on this completely over the top boat - she really didnt need the Christmas decorations. We will certainly be using Costa Cruises again. Read Less
31 Helpful Votes
Sail Date: December 2015
If you are looking for upper class society experience, this ship is not for you. Costa Victoria is a very laid back, relax ship. Overall, this is a ship without big wow factor like rock climbing or ice skating rink. It is quite an old ... Read More
If you are looking for upper class society experience, this ship is not for you. Costa Victoria is a very laid back, relax ship. Overall, this is a ship without big wow factor like rock climbing or ice skating rink. It is quite an old ship, but some hardware have been upgraded since the editor review was made. Costa card now opens the door as well, so you can just bring one card around the ship. The inside room is tiny but the beds are very comfortable. I fall asleep almost instantly every night. Bathroom is small but for Southeast Asian size it is good. The most fabulous thing about the cruise is the programme newspaper. It tells you literally everything. It have every info you need on board and even reminds you about things you might forget. Following the programs will make you sufficiently busy the whole day. Shows at night is nice but we all feel that the Michael Jackson show could be better... Maybe there's too much emphasis on that one show. The other shows are equally good, if not better than Michael Jackson show. Food are OK, be warned there are A Lot of bread and cakes. If you are a rice person, there is always a pot of rice at the end of buffet line at Bolero. Sit down restaurant have rice options as well. The indian food are nice. Guests on board are all really casual. Staffs are friendly and helpful. Read Less
Sail Date: December 2015
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one ... Read More
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one who took us on cruise. The ship is really beautiful. The service also was nice. The only problem is that being an Indian and pure vegetarian my choice of food was very limited. I would very much like to cruise again on your ship. Many of my friends and family members are very interested to come on board your ship on hearing how I had a nice time during my stay on your ship. I wish to thank you the Charming Captain and his crew and wish a belated happy new year 2016 may success crown your path. Read Less
19 Helpful Votes
Sail Date: November 2015
Wow fantastic, Fabulous food, brilliant entertainment, stunning dancers, well looked after ship and great service who could ask for more! We embarked from Venice, all the staff were friendly and efficient. When we entered, wow it ... Read More
Wow fantastic, Fabulous food, brilliant entertainment, stunning dancers, well looked after ship and great service who could ask for more! We embarked from Venice, all the staff were friendly and efficient. When we entered, wow it looked amazing and it was, the decor is very Italian and very flamboient but stunning. There was entertainment all day from the animation staff and the dancers but also quiet parts if you want to relax, the animation staff are crazy and lots of fun to watch or if you want join it they make all nationalities welcome and speak all languages. The evening entrainment was first class, professional and left us wanting more. I do not speak Italian but everything was in English, even the announcements for guests were in English, Italian and German plus a couple more languages but the were not many announcements. The only all Italian announcements were for staff only. All the staff speak English, menus are in English, entertainment is in English. The food was beautiful, lots of choice and variety, cooked perfectly every time, being a fussy eater I even got to try some food I would not try at home and I'm glad I did it was amazing. The desserts would melt in your mouth all cooked fresh on board daily with fresh bread, doughnuts, pastrys, cakes and lots more. If you want full English they have it all the and will cook your eggs in front of you exactly how you want them. Every country we visited we would have food from that area as well as all the other choices We enjoyed our time on Costa so much we will book again and again. After our cruise on Costa we went on a second cruise with another cruise line which was more expensive but what a difference like night and day. Costa being luxury and the other company being budget at designer prices. Would recommend to anyone. We are 40/50's English Wonderful first time cruise for myself and a one of many for my partner. We would like to say a huge thank you to all the staff, entertainers and for the whole experience it was true perfection from start to finish. THANK YOU COSTA Read Less
8 Helpful Votes
Sail Date: November 2015
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English ... Read More
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English passengers on board, it was my for ever dream to go on a cruise as had worked on ships and wanted to be the passenger, boy was I disappointed, I paid extra for a outside cabin with sea view, was given that BUT with a life boat in the way so in darkness all the time, when asked if I could move was told if I paid more money, as "what did I expect on a cheap cruise" it was not a cheap cruise as other than the air you breathed you had to pay very inflated prices, so please think before you book, also be warned they take money out of your account every day for services whether you get service or not, and then when you buy a drink etc you pay up to 15% again, a few of the staff were fantastic like STACEY English and made my cruise, what a little gem, some of the bar staff, but if you have problems with your food don't bother to talk to the matradee Geogio Conti he just laughed if I was his boss he would have been dismissed on the spot, well as you can tell I was very disappointed and would Never Ever cruise with Costa again, and I was not alone Read Less
10 Helpful Votes
Sail Date: November 2015
Was on the CM this last week and had an awesome time! We were due to embark in Venice and flew in the day before and stayed at the best western olimpia in P. Roma. Very beautiful hotel and I highly recommend it. Only one bridge to cross ... Read More
Was on the CM this last week and had an awesome time! We were due to embark in Venice and flew in the day before and stayed at the best western olimpia in P. Roma. Very beautiful hotel and I highly recommend it. Only one bridge to cross with luggage. The ship didn't dock in Venice the morning we were supposed to embark due to fog. We went early to the terminal to see what we were supposed to do and they put us on a bus to Trieste. Was a nice ride about an hour and a half. All very well managed and I actually really enjoyed the extra time in Trieste since I've never been before. Once on the ship we found our cabin. We booked an interior but were upgraded to a balcony..nice. I'm so glad the reviews on here didn't put me off from going with Costa because it was a really great trip and awesome value. We have spend 3x as much at mediocre resorts so this was really a surprise. So you know where I'm coming from...I'm American and my husband is Italian, I have lived in Italy and France the last 10 years just to give you an idea of my background. I thought the food was great (I wasn't expecting Michelan star fare though) and even my husband who is the worlds biggest food critic (thanks to his mamma) loved it too. Sure it isn't 5 star but it's good. The breakfast buffet isn't your American brunch but I didn't have trouble finding something to eat at all (donuts, croissants, fruits...) if you do want American stuff get room service. I did it one morning just to try and got a huge amount of French toast, pancakes and eggs Benedict for just 5 euro. The best lunch was when the chefs set us a pasta demonstration near the central pool. There was 5-6 different pastas and all were soooo good. I found you do have to look around the different buffets to find different things. I didn't eat breakfast or lunch in the mdr so I can't comment on them. The drink package is defintely worth it even if you don't drink tons of alcohol. I had no problems paying for a few bottles of water here and there for the room, but could easily get glasses of water free with my drink package from any bar or in the mdr. I did not have the USA water thing because I didn't book through the us site. I didn't notice the "lack of personal space" or rude cultural differences everyone always mentions in Costa reviews, but maybe after living here so long I don't notice it. Everyone stayed in the lines and were patient. The staff were awesome! Everyone always smiling and greeting you by name. That was impressive. I do wonder if I had a better time because I speak Italian and French though. I got to know a lot of people and staff because of that. But there were other English only speakers around and seemed to be having a great time too. We also had no problem asking the maitre d to change us to late dinner when we saw we were assigned to the early seating. He also happily changed us to an Italian speaking table (you can request anything language wise or just a table for 2). The gala night was fun and people dressed up in everything from gowns to just nice pants/ dress shirts or even just normal clothes. It was a great time. The only bummer was the club medusa. We paid to eat there one night with our table mates from the mdr and the food was just ok...I actually liked the menu in the mdr a lot more, so I don't recommended it. Everything else was fabulous and we booked our next cruise on the diadema the 3rd day in on this cruise lol. I say you need to try it for yourself..some of the reviews on here sound so crazy after I have actually been on the ship now. Someone said on here people must have hugh and unrealistic expectations to leave such extremely negative reviews. It was my first cruise but not my last with Costa! Read Less
3 Helpful Votes
Sail Date: October 2015
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a ... Read More
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a large boat. Impressed in the beginning we later realized that big size is not an advantage. There were too many people and from all nationalities: orientals, blacks, muslim, etc. The food was average and there was no flexibility as to where we sit for dinner. The personnel was polite but they generally had very poor knowledge of Western languages! The excursions were too expensive so we opted out. The cabin was O.K. but coming back home we found a bedbug, my wife was bitten several times and she is allergic to insect bites. We were alarmed and began house cleaning, boiling sheets, vacuuming everything, etc. and my wife slept in the living-room for ten days. So far neither she nor I have been bitten again, so we hope that the bedbug we killed was the only one we got, and that it was a male! By now we hope that any offsprings should have manifested themselves. I give Costa the worst note possible because when I brought the issue up with them, they dismissed it for lack of proof! We had no bugs like that in our home and we found one bug 3 days after we got back from the cruise. How much more proof can there be? If it weren't for the bedbug, it would have been an "average" type of cruise not to get too excited about. If we ever go again, we will try to save money ahead of time and go for a more expensive (hopefully higher quality) cruise. Read Less
1 Helpful Vote
Sail Date: September 2015
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin ... Read More
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin was adequate and I really can't see the argument for upgrading to outside or balcony given the short time we actually spent in the cabin. Steward Uri was excellent Fresh towels and bedding every day Pools Drinks package is a must even though we are not big drinkers Not too many announcements Embarkation and disembarkation were always smooth and well organised to minimise waiting times Variety of food Bad: Excessive charges for shuttle bus at some ports Too little time to explore Barcelona (4 hours) Rude people pushing and shoving at buffet meal time Read Less
7 Helpful Votes
Sail Date: September 2015
This was the first cruise either my wife or I had been on and we were a little concerned about booking this ship after reading some of the reviews, now we have stayed in some wonderful 5 star land based hotels but this ship was brilliant. ... Read More
This was the first cruise either my wife or I had been on and we were a little concerned about booking this ship after reading some of the reviews, now we have stayed in some wonderful 5 star land based hotels but this ship was brilliant. All the staff were helpful and happy, the ship was always being cleaned, the food was lovely and varied either in the main restaurant of the buffet style. The only gripe I would agree with is yes the main pool area can get very noisy but there are 2 pools to chose from or you can just find a quieter part of the ship, it is big enough. All in all I would recommend this ship to anyone we enjoyed every minute of the cruise and for the first time in a long both of us did not want to go home, we will definitely cruise again and use Costa again. Read Less
1 Helpful Vote
Sail Date: September 2015
It wasn't what I had heard of and what I had expected. In the pool areas there was no control, and organisation. To go in the spa, you had to wait a long time because the people stayed in there for about an 1 hour, and children ... Read More
It wasn't what I had heard of and what I had expected. In the pool areas there was no control, and organisation. To go in the spa, you had to wait a long time because the people stayed in there for about an 1 hour, and children would occupy the spa and they weren't allowed to go in. At Palma we paid for the shuttle bus, and because weather they suspended the service and we didn't use it after we had paid for it. We had to get a taxi and we weren't compensated. The day we had to leave the ship we had to leave the room at 8.00a.m but the ship arrived at destination at 1.00p.m and all the people that waited to get off were sleeping in the lounges, because they were getting bored, we couldn't even go in the pools because the company didn't give us beach towels. A very negative experience! Read Less
2 Helpful Votes
Sail Date: August 2015
This was a first time cruise for myself and my family. I was a it dubious of cruising and quite anxious to be truthful. We did encounter a problem when we first went to the airport to check-in as we had no allocation of bags and we had to ... Read More
This was a first time cruise for myself and my family. I was a it dubious of cruising and quite anxious to be truthful. We did encounter a problem when we first went to the airport to check-in as we had no allocation of bags and we had to pay for the 3 pieces of luggage. This was quickly sorted out when we arrived on board ship (it was a problem with KLM and not Costa). Our cabin was an exterior with a porthole, it was a very decent size with plenty of storage space, I've had smaller in hotels! The cabin were cleaned three times a day and were kept spotless. Even though the cruise was fully booked it never felt overly busy. Yes we had a short queue sometimes for the buffet service but it always moved along smoothly. The meals in the New Yor New York restaurant were outstanding and the two waiters at our table were more than helpful, even for my fussy eating 15 year old son. We went on two excursions, one in Lithuania and a two day excursion in St Petersburg. On both the excursion ladies were very knowledgeable of their tour and also added some of their own interesting facts. It was a lot of walking but then again we enjoy this (it also worked off some of the calories that we had consumed). We only went to 5 evening shows in the theatre and 3 of them were the singing an dancing shows and we were all blown away with the standard of the dancers in these shows, with slick quick changes and smiles on their faces they certainly entertained us. My only criticism would be that the shuttle bus should be a free service and that coffee/tea/water should be available all day. Overall though we had a great cruise, lovely weather and the Baltics is such a fascinating area of the world. Read Less
3 Helpful Votes
Sail Date: July 2015
Just got back from our cruise on the diadema first and last time we will cruise with Costa. The ship was way to overcrowded not enough public areas to handle 4000+ passengers. At the buffet we had to wait up to an hour to get food as the ... Read More
Just got back from our cruise on the diadema first and last time we will cruise with Costa. The ship was way to overcrowded not enough public areas to handle 4000+ passengers. At the buffet we had to wait up to an hour to get food as the were not enough plates for all and then most of the food was cold or undercooked. The two main pools aré way too small to handle all passengers it was like an obstacle course just to get one leg in and inpossible to have a quiet bathe, twice i had two young children land on my head while they were jumping in and out. On the tours we did we were told to be at a dessignated aréa of the ship at 9 o clock so we could get our buses and on both occasions we were still onboard at 11 waiting. We had the all inclusive package yet when we got onboard we had to pay for everything except for a selection of drinks the bufe and main restaurant. The only highlight is the entertaiment team who do all they can do to keep you amussed, and our waiter in the fiorentino restaurant who was brilliant ( lazaro). If you are looking for a quiet hassle free holyday avoid this ship at all cost. Read Less
5 Helpful Votes
Sail Date: July 2015
We found this cruise at a very convenient price but the topics we are reviewing we understand that no matter how much you pay are good to be aware. Positives: Food was good for Italian and Spanish but Americans or British may suffer ... Read More
We found this cruise at a very convenient price but the topics we are reviewing we understand that no matter how much you pay are good to be aware. Positives: Food was good for Italian and Spanish but Americans or British may suffer without a cooked breakfast or egg options. Staff is friendly and attentive what indeed makes it better. The cruise is kept clean and you can see staff cleaning constantly. The entertainment is good and the organizers are respectful when people do not want to participate and the events are family friendly. We have been told that kids only 30 euros what seems really good. Pizza restaurant for dinner was excellent Negatives. We booked a cabin with a window and got and internal one. you will receive millions of emails check them a be sure that it reflects your booking. Embarking was not very good organized but if you arrive early you will no t have much delays. First language is Italian. Even thought they translate you will have to be patient. Some of the girls in costumer service are not very nice to address problems and bring solutions. We needed to use the internet which didn't work well in the business area, we were charged double and have to wait until the cancellation of the overcharged was authorized. ( half day) If you register to use internet be aware 3euro hidden charge. If you buy the all inclusive package as well be careful 36 euros per service surcharge never disclosed. Food in the buffet is good but people do not queue and it is very busy. Probably cultural clash but it can be stressful Adults only pool was full of kids but in the second day they controlled more. First two days almost impossible. If you want to have a chair to lay down it is impossible. Most of Italians put their towels to reserve the space 4 hours prior actual use. The best way I to skip a day in the port and enjoy the quiet Hope this is useful for you and if you are patient and want a good value costa is the way to go but expect places to be busy and mostly check the charges before accepting payment. The itinerary was good and I enjoyed the music and the sit downs dinners. Read Less
4 Helpful Votes
Sail Date: May 2015
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it ... Read More
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it to, we both had a good time on the boat.Not once did I encounter rude behavior by the staff and apparently some of the issues that others raised I didn't experience. The food was good, but not great.Others wrote that there was no buffet food available if you missed dinner but the buffet was open 5 of the 7 nights we were on board, the exceptions being the two nights the Gala dinner was going on. Our cabin steward, Suresh, was very good, and we weren't lacking for anything we needed.The shows were good, especially the two singers from South Africa who both had good voices that could handle a variety of song styles.Some of the lounge acts were from Cliché City (how many times can you hear "The Girl from Ipanema"?), but the Alterra Disco Bar band had everybody on the dance floor at all times. Now for the Costa Company.My wife is from the Dominican Republic and our friend ,also from the DR, was visiting friends and family in Spain when she saw the Costa Baltics cruise special.We agreed and through email and phone set it up with a Spanish travel agency.I wanted to book some shore excursions and modify the trip, but was unable to because the travel agent booked it on Costa's Spain website, which is only available if you live in Spain! One excursion in St. Petersburg to Catharine the Great's palace was scheduled for Tuesday-except the palace isn't open on Tuesday.A Stockholm city tour included a museum visit which closed 20 minutes after we got there.You can book excursions from your room through your TV, except that two of the ones we wanted were said to be unavailable but our friend got them later in the day at the office (which had a very long line). Read Less
8 Helpful Votes
Sail Date: May 2015
We are not seasoned cruisers having only been on four cruises - the first three with P&O and the last with Costa. The price we paid for our inside cabin was very reasonable - however it was discounted still further by Iglu cruise ... Read More
We are not seasoned cruisers having only been on four cruises - the first three with P&O and the last with Costa. The price we paid for our inside cabin was very reasonable - however it was discounted still further by Iglu cruise because we booked an outside cabin but were allocated an inside. Iglu cruise said this was an error but I strongly suspect that they sell you anything to get your booking and then work out what they can and cannot provide. Not an acceptable business practice in my view - but that is an issue with Iglu Cruise and not (possibly) with Costa. The bad points first. Costas organisational ability in relation to our transfer from Nice Airport to Savona Port was absolutely woeful. No one was there to meet us from our on time flight at 0905 am from Gatwick. After about half an hour of waiting around I noticed a man sticking up "Costa meeting point" signs just outside the terminal building. I spoke with him and he said that I must have spoken with his colleague who was there to meet us as we arrived. I told him that there was no one there to meet us - as all our fellow Costa customers can vouch for. He simply refused to believe me - saying that was not possible and laughing nervously - basically implying that I was making it up. After a further half an hour a coach turned up and a woman from Costa who had just arrived said to us "what can I do - I have four hundred people and just one coach" With the best will in the world - it's not our problem. Costa would have (should have) known well in advance how many transfer customers were arriving at Nice Airport that morning. If they lack the ability to organise enough coaches to cater for that then they really shouldn't be in business. We were lucky - we were at the front of the queue and managed to get on the first coach. However, there was no Costa rep provided on the transfer coach - just our driver Giovanni who spoke no English. He was a good driver but on arrival at Savona port for our embarkation we were greeted by a Costa rep who spoke for five minutes or so in Italian. She apparently had no idea we were all British and so was wasting her time - she just assumed we were Italian. We were then given vague directions about entering the terminal building to board our ship. Now as we could see from the coach where Giovanni had parked, there were two terminal buildings. A smaller one on our left right next to where our ship was docked and a much larger terminal building to our right where another Costa ship (Costa Favolosa) was docked. We all not unnaturally made the assumption that the terminal building to our left next to our ship was the one we wanted. We went there and were turned away by a Security Guard who gave us further unclear instructions about where we needed to go. We thought perhaps there was an entrance on another side of the building that we should be using. We found no other entrance so returned to the same Security Guard and were finally given proper directions and instructions. We had to enter the large terminal building on the opposite side of the dock from where our Ship was docked and we would then make our way to our ship across an upper level walkway that linked the two terminal buildings. Sorry Costa - but how on earth were we supposed to work that out by ourselves without either clear instructions or a member of staff to guide us there - neither of which were provided. Couple that with our pathetic/non existent meet and greet at Nice Airport and I confess I was not in the best of moods and my opinion of Costa Cruises was at a very low level. You only get one chance to make a first impression and Costa - you failed on a biblical scale. After we embarked and got to our cabin - still seething from our dreadful transfer - the first thing we noticed was that it absolutely stank of cigarette smoke. I don't know how it found it's way in there - there are smoke detectors in the cabins. Possibly from the previous occupants smoking in the ensuite which cannot have smoke detectors because the steam from the shower would activate them. Or possibly through the A/C system. I called Guest Services (Reception) and they said they would pass on a request to housekeeping to refresh the room. I asked how long that would take because it was so overpowering. I was just told that it had been passed to housekeeping. That answer was supposed to satisfy me - they had done their job in passing it on - so what more did I expect?!! Anyway, the smell did reduce after a few hours. Another bad point relates to the all inclusive drinks package we purchased at a cost of 28.75 euros per person for the duration of our cruise. Now having spent that amount of money, I don't expect to have to spend extra to buy water. With Costas all-inclusive package you do if you want a bottle to take to bed. You can only have water by the glass. What use is that when you want to drink water in the night. They even had the cheek to leave a bottle of water out of the mini-bar (all mini-bar drinks are extra) with a little tag around it. We made the assumption that because it was left outside the mini-bar it was complimentary. WRONG - we were charged 2.95 euros for it. On closer inspection of the tag around it it said "Dear Guest - we are sure you will appreciate the provision of this bottle of water in your cabin. Please note that should you open it your room account will be charged 2.95 euros" True hospitality!! OK now I've got that off my chest - all that remains is the positive. Firstly the staff. Secondly the staff Thirdly the staff All the front of house staff were exceptional. Happy, relaxed and customer focused. Now our previous cruising experiences have all been with P&O. Their staff are drawn from the same Countries - mainly India, Philippines and Indonesia but with Costa they just seem so much happier and that is reflected in the wonderful service they provide. I'm not saying service is poor on P&O but it is just so much better with Costa. The food. Really good quality cuisine - but for my British palate, P&O definitely has the edge and has more variety of cuisines Read Less
Sail Date: May 2015
I booked my first cruise with Costa and came back with happy memories. I'll try and cover all points and tips which I hope would be useful especially for first time cruisers! Positive notes: - Embarkation from Trieste, Italy was ... Read More
I booked my first cruise with Costa and came back with happy memories. I'll try and cover all points and tips which I hope would be useful especially for first time cruisers! Positive notes: - Embarkation from Trieste, Italy was easy. There is parking available very close to the gate if you're being dropped off by loved ones. You drop off your luggage and then proceed to security where they check passport and boarding pass. Once you pass this, their photographer takes a photograph of you so don't forget to smile for the Camera! You then board the ship and take the lift straight to your deck and find your room. Even numbers are located on the left of the ship for example 5114 and odd numbers are on the right (i.e. 5113). Your room keys will be in your cabin so no need to queue anywhere to collect these. - Corridors are narrow but cabin size of an Ocean view with Balcony cabin's big! Bathrooms are narrow too but adequate. I recommend a cabin with Balcony as you'll wake up to a beautiful view each morning. You an even have a sandwich and soak up the sun whilst enjoying the view! - Once you witness the ship leaving the port whilst waving to passerbys, you can make your way to the main restaurant located on Deck 2 where you'll be welcomed by the friendly staff and be taken to your table. You sit at the same table each evening but the seating will change for lunch. The first night may feel busy and you may find queues going into the restaurant but it will be pleasant thereafter. Tip: there are vegetarian dishes on the menu but if you want something specific if you're a veggie, they accommodate your request. If you booked your dinner for later (2nd seating), you can go to the Theater to enjoy the show they have lined up for you. If your dinner is early, you can go to the Theater after dinner. Shows are worth watching. They're amazing! Excursions: - Alberobello, Bari is worth a trip booking with Costa. The tour guides they use are not that great for English speaking tour. The Costa rep(s) will be with you at all times to ensure you get back to the ship on time. This is the case for any excursion you book with Costa. - Corfu's good too - Our Mykonos tour with Costa got cancelled as there weren't many joining the English speaking tour. We were offered 20% discount on another tour or asked if we wanted to join the same tour in another language. We opted to take the refund and glad we did as we enjoyed a relaxing stroll in the town centre. They have a small sandy beach so you can take a beach towel if you want. They have lots of restaurants, ice cream parlours and lots of shops. You can book a shuttle bus with Costa to get to the town for 10 Euros each return but we saw some guests using the sea ferry which costs 2 Euros each. You can walk too but need to be fit as it's not a straight road and it's uphill. Remember to get back to the ship on time! - Santorini as you probably know is absolutely beautiful. We booked the Oia Village morning trip with Costa and it's absolutely stunning. The ship will stop in the middle of the sea and you'll be taken to the shore by boat and back again. You will have plenty of time to shop or have ice cream! It's quite a way to get to the top to get the cable car so probably not ideal for those who don't like walking uphill! - We didn't book a trip for Split but they had a tour bus right outside the ship and you can have a city tour for around 17 Euros each. They will drop you back 10 minutes walk away from the ship. If running late, you can take a taxi back to the ship for 5 Euros. If you don't want to go on the City tour, the Diocletian Palace is 10 minute walk and you'll find shops and stalls too! Tips/Useful info: - You can register your Costa Card which is the key to your cabin with your credit card or cash. This will be used to pay for drinks/shopping on board. - Food is included. If you book premium cabin, any food that they deliver to your cabin is also included. - WiFi is available but you're better off buying 2 or 3 hour prepaid package rather than pay as you go. You an use these hours through your stay on board. - Take formal wear and different coloured outfits such as white, red, green as they have themes for dinner. You don't have to follow if you don't want to and some guests wore casual clothes but it's nice to be a part of it! You will find a programme delivered to your room every evening. This will give you all info about the next port of call. - Turn on the TV in the cabin to see info about weather, camera view from the bow and aft, news from the world if you want! Overall, a great experience and staff are extremely helpful and friendly. Enjoy your holiday. Bon Voyage! :) Read Less
3 Helpful Votes
Sail Date: April 2015
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa ... Read More
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa Fortuna departing from Savona, Italy on April 10, 2015. Our cruise ship visited Marseille, Barcelona, La Valletta, Cagliari, and Civitavecchia. We were immediately blown away by a free room upgrade to a balcony stateroom and the experience of being on our first cruise ever (for a very reasonable last-minute price). We also liked the money-less Costa Card system on the cruise ship and appreciated that we did not have language barrier issues, as most of the cruise staff were bilingual or multilingual. We chose to evaluate each category separately, as only certain aspects of our cruise experience were negative enough to affect our overall experience. DÉCOR: Although we thoroughly enjoyed our spacious balcony stateroom, the tastelessly tacky common areas of the ship were very overwhelming and did not make for good photo opportunities. Too many patterns and styles were mixed (rather unskilfully). PHOTOS: To avoid aesthetic issues regarding the ship’s gaudy decorations, we could have paid for decent pictures taken by a professional photographer with a plain background. There were also opportunities to purchase cruise memory photos for a fee, since a cruise ship photographer took our picture upon boarding the cruise ship and at a few dinners. We might have been willing to spend around 15 Euros for digital copies of all the pictures, but the cruise line only advertised outrageously priced hard copy photos that were priced individually. No thank you! HOUSEKEEPING: Our primary housekeeper was welcoming and approachable. He was very informative when we initially boarded the cruise ship and he was very diligent about cleaning our room twice daily. He also delivered the “Today” magazine (itinerary) once per day. Our only complaint is that it took a long time for things to be restocked or replaced. When we purchased water from our mini-bar, it was not restocked for a couple of days. Also, housekeeping tended to take away our blue swimming towels (presumably to clean them) and not replace them for days. This was rather inconvenient. We also never received our copy of the free “Tour” magazine in our room (detailing the excursions available to us), so we eventually asked for one at the excursion desk. ENTERTAINMENT: Although many of the casual musical entertainers were very skilled, the volume was far too high for us to appreciate the music properly. The sounds were so loud that it was difficult to order drinks, speak to customer service, or even make a phone call from the front desk (to report a missing phone to our phone company). We also felt (as musicians) that the live music would have been better without the synthesized drum tracks in the background. The theatre shows were neat but nothing too remarkable. We did not bother with any day programs. AMENITIES: The pool was very nice - its warm temperature and the fact it was a saltwater pool pleasantly surprised us. We would have enjoyed the hot tub more if it were actually hotter than the swimming pool. (For some bizarre reason, the pool was much warmer than the hot tub!) We did not get around to trying the water slide, but it looked very fun! We did not try the spa, either. DINING: Although the buffet food left something to be desired, dinner was incredible! The menu options were plentiful, each course was delicious, and everything was presented tastefully. Our two servers at dinner were very friendly, as were our assigned dinner companions (there were 8 people at our table). The free “Today” magazine delivered to our room clarified the dress code for dinner. It would have been nice to know before we packed that there would be a formal dress code at dinner on three separate occasions, though… We ate at the back of Raffaello (lower level) during the late sitting. We really enjoyed sitting at the back of the restaurant because it was quieter and less busy. BAR/LOUNGE: The servers and bar tenders in the common areas were always available and very prompt. We noticed that they used an efficient napkin system whereby they placed a napkin at our table after asking if we would like anything. This conveniently prevented us from being ignored accidentally or being harassed into buying something (or simply leaving the area) to be left alone. Regardless, we often took our drinks to our room simply because the music was far too loud and it actually hurt our ears. (It would not be good for two musicians to lose their hearing!) EXCURSIONS: The staff at the excursion desk were lovely and recommended excellent excursions for us based on our specific interests. They could also describe from memory what each excursion entailed, which was very impressive! We were very pleased with our purchases: “La Valletta” (La Valletta, Malta), “Nora and its Excavations” (Cagliari, Sardinia/Italy), and “Baroque Rome” (Rome, Italy and Vatican City). Although “Nora and its Excavations” was less impressive than our other two tours, we later discovered that our day was much better than anyone else’s (as our dinner companions all chose to stay in Cagliari and were less than impressed). Thus, the tour had good value. There was never a long queue to purchase excursions, but it was a little annoying to wait up to half an hour for latecomers to get on the tour bus. Also, Costa would cancel an excursion if too few English-speaking people purchased tickets by the night before. Consequently, we had to discover Marseille independently, as our main interest was not going on a shopping tour (the only tour offered in English at this port). Regardless, discovering Marseille for ourselves was a great experience. We also chose to explore Barcelona by ourselves, since we were already familiar with this city from a previous visit. However, we were surprised that we needed to buy coach tickets from the port to the city and vice-versa, they were only about 5 Euros per ride. POOR RULE ENFORCEMENT: The (unsupervised) groups of children noisily running around the pool and doing pencil dives into the hot tub were very irritating. None of the staff ever addressed the issue, despite the fact one supposedly cannot enter the hot tub until one is 16 years of age. Although there were always plenty of staff close by on the cruise ship, nobody showed any initiative when children were being disruptive. EXTRA (HIDDEN) COSTS: We disliked that the cruise line forced more money out of us for basic things that really should be included in the upfront price. We were often forced to buy bottled water (even during a full day at sea) without being offered a free tap water alternative that was safe to drink. Also, we were often forced to pay for a snack between lunch and dinner because were assigned a late dinner time (9:00PM) and all of the included (“free”) food options on the cruise ship were closed when we returned (hungry) from excursions. We were also surprised by an extra 60 Euro service fee at the end of the cruise, which should really have been added to the upfront price, since it is calculated via a “per day” basis and visibly upset many customers settling their bills on the final departure day. We were also surprised that we had to purchase shuttle rides between the port and the city (although perhaps that one was a little most reasonable as an add-on price, as people on excursions did not require this service). POOR CUSTOMER SERVICE – APATHETIC AND RUDE: Most of our complaints concern customer service. Customer service often had a long queue (not enough staff). Additionally, customer service was apathetic and even condescending when customers voiced concerns. On the third morning of our cruise, we tried to buy the 25 Euro all inclusive drinks package for our full day at sea. When we experienced difficulty doing so, we visited a customer service representative, who was quite condescending to us. We explained it was not advertised in the “Today” magazine advertisement that you must buy the drinks package for your entire cruise and that only a daily price was advertised. Her response was simply to pull out a different advertisement in a booklet where it said (hidden in the back of the booklet in small print, separate from the obvious terms of use information) that the deal was only available if you bought it for 6 or more days. She did not even try to make a 5-day exception based on the misleading advertising or even simply agree that this condition was unclear on the advertisement and record our complaint for future reference. She also failed to mention there were other drink packages that might better suit our situation. Perhaps one of those might have interested us. She merely quoted policy in the least personal way possible (except for her condescending tone, of course). Customer service was also very complacent about our lost phone. Apparently, since they did not consider Costa to be legally liable, nobody could not be bothered to contact the tour company about our phone’s potential whereabouts or simply reassure us in any manner whatsoever. When we voiced our displeasure concerning this lack of initiative, the agent (Elena) gave us the run-around and refused to let us speak to her manager upon request, even after her manager’s shift began! Eventually, after waiting nine hours and refusing to simply be quoted policy, we convinced Elena that it was worth letting us speak to her manager to make us go away. Her manager was more useful and reassuring, although customer service still has all my contact information and (to this day) has not contacted me about my phone’s whereabouts. Interestingly, we called the excursion company ourselves after the cruise finished and ascertained some information about the phone’s whereabouts (it was left in the coach and set to be returned to Costa and then mailed to us). We have sent Costa two emails so far, with no response. We have also tried to call them, but their satellite phone causes complications. We are sincerely unimpressed, as we are not sure what they have done with my phone and whether they are competent enough that we will ever see it again. DISORGANIZED - THEY ALMOST LOST OUR PASSPORTS: Embarkation took a few hours, despite our early arrival at the cruise port. Settling our bills and checking out was also a nightmare. They literally told us the night before we left that we could not pay cash until the next morning, and then they told us the next morning that the deadline for us to pay cash was the previous night. Although Costa insisted on taking our passports for the duration of the cruise, they experienced great difficulty locating our passports when we disembarked from the cruise ship. We stood there for over fifteen minutes watching a member of staff look frantically for our passports. We almost had a heart attack! (It might be a little hard to leave Italy / go back home without them…) MYSTERY PHONECALL: For some reason, we received a phone call at 3 or 4 AM on the morning before our departure. The man on the phone wanted to know my name. I told him in no uncertain terms that it was late and he had called the wrong number. According to other reviewers, members of staff sometimes call your room late at night if they want to hook up with you (a woman). Anyways, we were less than impressed that we were woken up with a phone call – even less so that unwarranted late night phone calls occur regularly enough for people to write about them in their reviews. We did not book a cruise to be woken up unexpectedly or sexually harassed - thank you very much! Read Less
1 Helpful Vote
Sail Date: April 2015
I was a little anxious about this cruise, but it was booked by my wife's parents as a present for the family and I had hoped that some of the reviews on this site were wrong. They are not. We had a great time, but not because the ... Read More
I was a little anxious about this cruise, but it was booked by my wife's parents as a present for the family and I had hoped that some of the reviews on this site were wrong. They are not. We had a great time, but not because the boat, or Costa provided a great experience. The communal areas and bars are very dated. The rooms (we had a balcony room) were spacious and reasonably comfortable for a boat, but the food was awful and the whole atmosphere of the cruise was really not great. Incredibly busy, impossible to get tables for breakfast or lunch. Huge crowds of 20 somethings paying no regard to anyone else's peace and quiet. We did not once sit down for dinner at the allotted time as they were still clearing the restaurant from the earlier sitting. Entertainment was limited for the children. One football table and one table tennis table. The pools are very small and crowded. I really would not recommend. I am still recovering from the shock. Read Less
4 Helpful Votes
Sail Date: March 2015
This is an engineering marvel. The ship, brand new or four months old, is really a fabulous construction. The food was more than adequate for a cruise of which this was our 6th. Cleanliness, timeliness, organization and staff training are ... Read More
This is an engineering marvel. The ship, brand new or four months old, is really a fabulous construction. The food was more than adequate for a cruise of which this was our 6th. Cleanliness, timeliness, organization and staff training are all superb. Mind you, not being able to use the balconies three out of seven days was absurd as they were 'washing' them. Really. Taking the all inclusive drinks package is the only way as the 15% add-on is hardly fair with drinks at 7 euros 95. Do be careful should you be on the second deck (out of 14) because you bought ''Flash'' price. The night noise as in 3AM with the kitchens and dish washing above you is really beyond belief for a new vessel. When re-approaching the sales people, forget a response. The lack of fresh water is not acceptable. Wine is marginal, too. Unfortunately the tourists constantly getting on/off at each port allows for suitcases blocking the corridors each night. Plus loud passengers in the hallways all night..., but that is not the company's responsibility. While the chef did his best, he did it seven times, without changing. Even the fixed nightly meal never changed, all six courses. The breakfast and lunch were NEVER changed. Too bad that so many things are great but are ruined by a few administrative decisions by the powers that be who obviously have never cruised with real people, and I have to expose this to you. I could not live with myself if I did not... although housekeeping is absolutely the best in the world. Read Less
2 Helpful Votes
Sail Date: March 2015
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and ... Read More
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and beach/pool towels on request. Plenty of storage, surprisingly spacious and a large comfortable bed. Very few TV channels. Tatty balcony and scratched windows. Main restaurants were good, waiters fantastic, food just nice not amazing. A couple of fun entertainment nights in the restaurant made the holiday. Most of the staff were pretty helpful but very slow service and not so friendly at the pool bar. Buffet restaurants were noisy and chaotic. Very average food. Holiday camp style entertainment at the pool venue, theatre was a little better but still very amateur. We decided to do one organised trip just to see what it was like. We hung around in a queue for over an hour before disembarking, were not advised that the shops would be closed on a Sunday but were dumped in the town in the Dutch side of StMaarten anyway. The trip was supposed to be English speaking but the Italian tourists on the coach were extremely rude speaking over the tour guide who did not do much to help.Photos/videos of our trip for sale were extortionate. The cruise line is money grabbing to say the least. There were very few English speakers on this cruise so if that bothers you be careful what trip you book. After a few days of being shoved out the way and trying to do the normal Brit queuing thing, we just had to give up and become one of the crowd... Not nice !!! Everywhere was very clean and pretty well organised. Disembarkation at La Romana was shocking, waiting for hours, for immigration, who stamped the paperwork and chucked it on the floor. We will not be cruising with Costa again. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise