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3 Helpful Votes
Sail Date: January 2019
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all ... Read More
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all co-cruisers were good mannered people all enjoying vacation. The food was quite good at the evening dinner and buffets at breakfast and lunch. The entertainment overall okay but it was mostly too loud on the 5th floor dance area and in some of the lounges, one could hardly talk to someone sitting beside them and once it actually hurt my ears just walking through the area. This isn't evening "disco" time I am talking about this is early evening music entertainment. There is definitely opportunity there to turn down the music a bit. The other opportunity that Costa could look at is their dinner service. It was slow most the time. Often our dirty plates sat in front of us for quite some time, slow on wine refills and they didn't offer coffee service in the dining room. For cruise pictures...I think the Costa should move to digital. Who really wants 11X17 pictures for their walls? This cruise was excellent value for my money. I would travel on this ship again. Staff were all pleasant, food was very good. The ship overall had a nice ambiance. I really enjoyed one day while the ship leaving the island for the day, the "opera" singer, singing the song "Time to Say Goodbye". That was a nice moment. Read Less
4 Helpful Votes
Sail Date: December 2018
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ... Read More
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ourselves with locals. I personally found the decor of the ship a bit too much, but again...my aunt LOVED IT! The theme is music and violins and lots and lots of mirrors. There is a spa worth every penny, large gym, excellent staff and accomodations. There are great deals at their stores on perfumes, watches and jewlery. I loved the food and the amiable service by their restaurant staff and the men that serviced our cabins. YUNANTA was the Best!!!! The food quality was superb, the choices...endless and the taste BEYOND AMAZING. I just spent 7 days crusing Saint Martin, Catalina, Tortola, Martinica and Guadalupe (At Tortola they did not allow dominicans to desembark). My only problem with Costa Cruise line is the fact that they did not inform Dominicans before hand of the issues with British island of Tortola and their refusal to allow us to desembark. Their options for entertainment were not to my liking. The music and amenities were more fitting for older people (my aunt of 76 LOVED IT!). However, the staff in charge of such activities were always hipe, funloving, attentive and willing to show guests a great time. The entire staff of the cruise was really kind but not very good about giving the adequate information. We had issues with the information given since our arrival at the Dominican port at Romana. The staff contradicting information provided for several confussions throught our stay onboard. Nevertheless, I would still say that my overall experience on Costa Pacifica was VERY GOOD! Read Less
4 Helpful Votes
Sail Date: March 2018
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ... Read More
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ineffective. • Not having to listen to the Tour Director or Captain deliver a message each day. • Being able to disembark freely shortly after the ship arrives in port. • Being able to bring sodas and water onboard. • Great room service by Glen and excellent table service in the dining room (table 79). • Destinations of the ship on this voyage. No other cruise line offers package visiting all of these Southern Caribbean ports. • Cost of this tour was reasonable What we Disliked about the tour: • Bed to hard and needs a topper to get rid of crack when two twin beds are joined together. On the affirmative side the comforter was very nice. • Lamps beside the bed to too low to be of any good when trying to read in bed and there are no lights over the bed. • Shower curtain blows open allowing water to cover the floor and floor mat. Lip on shower need to be a couple of inches higher. • Milk or cream not available for your coffee before 0700 or in the evening. Could offer individual serve, powdered milk or a small pitcher out earlier in the morning or later in the evening. • Spouse came down with diarrhea and could not make a Costa tour. At the tour desk in the morning I explained this to the young lady. She said I would have to bring her a written doctor’s excuse to get credit for the tour. This is a stupid request showing lack of compassion for the customer. She would not get me a supervisor to discuss the situation. We went back a few days later with a doctor’s excuse from Martinique, written the day after the tour date, and man on the excursion desk said we had waited too long and credit could not be issued. We went to the front desk said the excuse had to be from the ship’s doctor as they could not trust any other doctor’s excuse. No one told us we had to use only the ship’s doctor or that there was a time limit on submitting a request for credit. Poor customer relations. • No written set of rules for procedures on ship. Where does it say we have to use the ship’s doctor for a written excuse to get credit for not going on a shore excursion? Where does it say you have to turn in the excuse within “X” number of days or you are too late to get credit? Poor customer service. • Not being able to bring wine on the ship to be consumed while on the cruise. Common practice on other cruise lines. Have to pay a reasonable corkage fee or allowed to bring “X” number of bottles aboard for free. • Constant smell of garbage at Deck 1, rear staircase, starboard side. • Cooler used to store ice instead of getting it directly out of the machine. Hands can be in contact with the ice and spread infections. Wife came down with diarrhea after day in Grenada (March 5, 2018). Went to doctor in Martinique (March 8th). • Room next to ours used to store stanchions and signs for controlling traffic flow. Workers in the room every night between 2130 and 2230. Wife got up this morning (March 10th) at 0430 as they were making all kinds of noise for 15 minutes. After she confronted them the noise stopped. There is a metal lip at the entrance to this room and that is where a lot of the noise is coming from. Should not store such items in area with passengers as it is very disruptive to sleep. • Almost impossible to open the four draws under the desk area as they stuck so badly. • Not enough hand sanitizers. As an example only one on Deck 3 entry to main dining room. Needed at least only per side. Only three units in the buffet dining room on Deck 9. • Step up in Deck 1 hallway going from center of ship to rear. Should be marked to prevent tripping hazard. • Only instant decaffeinated coffee served in the main dining room for breakfast. No coffee offered after dinner in main dining room. • Assigned seating for the birds. Sat with a nice couple from Germany who knew very little English and we had nothing in common with them. At a table behind us was a couple from Vancouver, BC who were very nice to talk with and we had much in common. We also had an interior seat and would have liked to sit by an outside window or elsewhere in the dining area. Do not like the assigned seating. Read Less
14 Helpful Votes
Sail Date: January 2017
This was my first experience and will probably be my last due to Costa Favolosa. At first impression, this was a WOW. But the good impression lasted two days only. This ship is very poorly administered and lacks organization. 2,000 people ... Read More
This was my first experience and will probably be my last due to Costa Favolosa. At first impression, this was a WOW. But the good impression lasted two days only. This ship is very poorly administered and lacks organization. 2,000 people eating at the same time is very hectic. The food was mediocre and not varied at the buffet, same food all week. We were charged for water. I can understand that you have to pay for alcohol/sodas, but water is the essence of life, please, this should be free. So we filled our water bottles at the cafeteria each day. Entertainment at night in the theatre was very good but not enough. We were bored most of the time at night and tried to find some entertainment. The shows were short and not always good. Positive: the room was very clean, and the steward friendly, nice and beautiful ship. Certainly no luxury trip, will never go on Italian cruise line. Read Less
3 Helpful Votes
Sail Date: December 2016
Just came back from my first Costa cruise and comparing with Royal Caribbean, this is definitely way below...Just to summarize: *Bad service overall, worst attitude I've ever seen on a cruise ship. People unhappy, just walking ... Read More
Just came back from my first Costa cruise and comparing with Royal Caribbean, this is definitely way below...Just to summarize: *Bad service overall, worst attitude I've ever seen on a cruise ship. People unhappy, just walking around without a single hello. Had to clean a table many times to sit down, even though employees were close by, they didn't bother. Once, I asked them and they told me "well, we are busy, so it's going to take some time"...no need to say, I did it myself. *Food, just ok *Entertainment, if you offer 11 nights cruises, have a different entertainment for every night. We had to watch 2 times the same shows.... *Unorganized...terrible organization to get out in the ports of call, never on time with the food and opening the restaurants. Dinner never took less than 2 hours and we never ate at the same pace...some where getting second course, as other just receiving the first... The worst part is definitely the food and beverage overall..... Won't cruise again with Costa, that's for sure... Read Less
8 Helpful Votes
Sail Date: December 2016
Front desk personnel were very rude and not helpful at all. I had preordered the drink package and they had no record of it and when I showed them the voucher with the packages they still argued with me saying come back tomorrow. It took ... Read More
Front desk personnel were very rude and not helpful at all. I had preordered the drink package and they had no record of it and when I showed them the voucher with the packages they still argued with me saying come back tomorrow. It took 3 trips over 2 days to have our bed changed to 2 single beds. I am definately not a complainer but we were so disappointed. Food was tasteless, Variety was poor, 99% of guests on board did not speak English. The only good things I can say, the room was spacious, the bar and wait staff who served dinner in the dining room were great, also the shows in the theatre were very good. The excursions were also very good, especially the Ziplining and tubing in Belize. Last Christmas we cruised with Holland America and it was wonderful with great food and service. I had ship personnel bump into me as he was avoiding running into someone else and not a word of apology. I would give this cruise a 1 out of a 10. Read Less
18 Helpful Votes
Sail Date: March 2016
The MSC cruise a few years ago was my worst cruise, this COSTA was the second worst cruise I ever did. After booking I read all the bad reviews so I had contacted the cruise line and they did charge 75% of what I paid so I decided to go ... Read More
The MSC cruise a few years ago was my worst cruise, this COSTA was the second worst cruise I ever did. After booking I read all the bad reviews so I had contacted the cruise line and they did charge 75% of what I paid so I decided to go anyway. After the MSC I thought it could not be worse, and I was right, second worst! Mainly the food is terrible. Breakfast ordinary and long lines waiting for the food in the buffet restaurant. In the main dining room breakfast almost every time cold and long waiting time. Once I had to wait 35 minutes to get my breakfast, my 3 friends were ready a long time when finally my food came. Food in the main restaurant was really bad. I, and a few others from my table went to the buffet restaurant after dinner had been served. We did try but no taste, sorry, bad taste en mostly cold as well. Once we were too late to have some food in the buffet at night so we could eat a pizza with salad on the second floor.....they charged for it... All other cruises I have done there was a 24 hour snack! Other bad experiences, after 1 day ALL computers in the internet section were down for 5 days!!! Due to embarkation on 4 islands the crew is doing drill with new guests. Is OK and I understand but I don't understand why sometimes closing ALL bars and eateries for 1 1/2 hour because of the drill... This was the 12th cruise I have been on, all American cruise lines and they were all perfect!! The worst two were Italian ships, they don't have it at all!! shame for the cruise industry there are some bad companies like these. I booked already a 13th one, celebrity summit n December, FOR SURE it will be better. I still love cruising, but no Italian ship anymore, please consider American cruise lines like Carnival, Royal Caribbean, Celebrity, etc. Read Less
2 Helpful Votes
Sail Date: February 2016
This was our first cruise on Costa. We were apprehensive because we never cruise on Costa before. Favolosa is a beautiful and great boat, maybe the decor is a bit to roccoco for my taste but the service is top notch. We were upgraded to ... Read More
This was our first cruise on Costa. We were apprehensive because we never cruise on Costa before. Favolosa is a beautiful and great boat, maybe the decor is a bit to roccoco for my taste but the service is top notch. We were upgraded to a suite with balcony which quite large, with many closets, a great bath with 2 sinks and a jacuzzi tub and shower. As were on a suite we had a choice of different pillows. The bed was king size. We took the private valet service for 100 Euros which included fruit and chocolates everyday, a bottle of Prosecco the first day and a dinner at the Club Favolosa. Our valet was from India and he was fantastic. The balcony was big and two large lounge chairs and a table.. I used the jacuzzi tub every night before the show and dinner. The shows were all very nice, we loved them. Now let's talk about the food: - Breakfast: we took our breakfast every morning at the suite free of charge. Eggs Benedictine were fantastic as well as the waffles, breads and pastries. The orange juce was good and the coffee excellent. - We usually had lunch at the buffet which for us was quite good (as we love Italian food). The selection were salads, foccacias, various meats, fried calamari, cod, etc. They had good mini cannolli and great panna cotta.. At the aft pool, we usually had a beer and a pina colada (we did not take any drink package). La merenda (afternoon snack). This was quite good, you had a choice of foccacias, mini sandwiches, pastries and cookies (coffee was free as well as water). Dinner: for dinner, I have a mixed review. Some nights, it was very quite good, others not. For example, we did not like the Bruno Barbieri dinner of 2016 (it changes every year. We tried the 2017 one on Costa Diadema which was excellent). For instance our dinner at Club Favolosa one night was awesome. As starter, we had lobster Ceasar Salad and as main fantastic lamb chops. As dessert, a great panna cotta. To drink, we had a carafe of Chianti red wine. During the shows we drank Spritz or Prosecco. Read Less
15 Helpful Votes
Sail Date: February 2016
My husband and I just returned from a one week cruise on the Favolosa. We have sailed on almost 20 cruises with most of the major lines so have a good base for comparison. Overall we enjoyed the cruise but there were several small ... Read More
My husband and I just returned from a one week cruise on the Favolosa. We have sailed on almost 20 cruises with most of the major lines so have a good base for comparison. Overall we enjoyed the cruise but there were several small irritations that were sufficiently annoying that we would not sail with Costa again. The positives: cabin was very nice and kept immaculate by the steward; same goes for the ship itself. We found the food much better than expected based on the reviews. The buffet does tend to be crowded at breakfast but there are 7 different lines so they move quickly. There was ample choice of hot and cold food including 3 omlette stations. There were fewer options in the dining room than on Hal or RCI but what we did order was served hot and was delicious despite being previously frozen in most cases. The negatives: we found the staff generally to be curt. The waiter in the dining room only spoke when we asked him a question and was occassionally sarcastic. As 2 of a handful of english speakers on the ship we needed help understanding the menu (which they continually gave us in french). He was fluent in french and english but made us feel we were inconveniencing him. The cabin steward was much the same. No good morning or hello once over the week. When I asked him for english programs rather than french he said he was too busy and to go myself to the guest services desk to get them(which was always busy), same for the broken chair on the balcony. After I made a face about it he said he would take one from another balcony and give them our broken one which he did do after a day or so.We also found getting on and off the ship very disorganized most days. One day they had a staff drill during the peak time we were getting off the ship in the morning. They had one person scanning virtually everyone getting off and back on the ship. It took half an hour to get off the ship and everyone was furious. The other thing we found as English speakers, the entertainment was limited. There was a lot of italian opera type singers. We knew that when we chose Costa so its not a complaint about Costa but one of the reasons we would not likely sail with again. Read Less
18 Helpful Votes
Sail Date: February 2016
We booked our trip on the ship a year in advance, the ship had not been to this port in the last four years. This ship is made for Italians speaking people only, if you do not speak that language then do not book a trip with them. You only ... Read More
We booked our trip on the ship a year in advance, the ship had not been to this port in the last four years. This ship is made for Italians speaking people only, if you do not speak that language then do not book a trip with them. You only hear the English if you are in your stateroom cause with 2,000 + Italians onboard you can not hear what is being announced. Activities onboard are next to none, nothing goes on till around dinner time. This ship has two smoking areas, but only one can you have a drink at. Costa allows children to be in the casino at all hours and they even play the VLT machines. There is no quiet space onboard for adults only so you have kids jumping in/out of both pools etc. The shows are geared for Italians: Opera and other stage shows done in their language, this also goes for the food. Menus are a revamp every night same food but in different places on the menu. The food was so bad that I lost 12lbs. for the 10 days I was gone, has never happened before. The staff do not speak English very well and it is very frustrating to try to communicate with any member of the crew. The rooms are standard but you must phone every night for room service to bring you ice for your room. Also there are no wash cloths in your room, how do you wash your face and body without one. Disembarkation was a real joke, they tell you hours before that you must register early to be able to fast disembark, but by the time you find out it is too late to register. You must authorize your stateroom card after you come on ship, so again standing in line to do this unlike other cruise lines that what ever credit card you booked with the trip is used. Overall very disappointed with the cruise line. Overall I give this cruise line a rating of #1 Read Less
2 Helpful Votes
Sail Date: March 2015
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and ... Read More
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and beach/pool towels on request. Plenty of storage, surprisingly spacious and a large comfortable bed. Very few TV channels. Tatty balcony and scratched windows. Main restaurants were good, waiters fantastic, food just nice not amazing. A couple of fun entertainment nights in the restaurant made the holiday. Most of the staff were pretty helpful but very slow service and not so friendly at the pool bar. Buffet restaurants were noisy and chaotic. Very average food. Holiday camp style entertainment at the pool venue, theatre was a little better but still very amateur. We decided to do one organised trip just to see what it was like. We hung around in a queue for over an hour before disembarking, were not advised that the shops would be closed on a Sunday but were dumped in the town in the Dutch side of StMaarten anyway. The trip was supposed to be English speaking but the Italian tourists on the coach were extremely rude speaking over the tour guide who did not do much to help.Photos/videos of our trip for sale were extortionate. The cruise line is money grabbing to say the least. There were very few English speakers on this cruise so if that bothers you be careful what trip you book. After a few days of being shoved out the way and trying to do the normal Brit queuing thing, we just had to give up and become one of the crowd... Not nice !!! Everywhere was very clean and pretty well organised. Disembarkation at La Romana was shocking, waiting for hours, for immigration, who stamped the paperwork and chucked it on the floor. We will not be cruising with Costa again. Read Less
Sail Date: March 2015
I'm starting right with an issue that, in my belief, overwhelms any other comment possible on this cruise. Every cruise day, after 6:30 p.m., simply there is no food or drink whatsoever available in the whole ship, except for the ... Read More
I'm starting right with an issue that, in my belief, overwhelms any other comment possible on this cruise. Every cruise day, after 6:30 p.m., simply there is no food or drink whatsoever available in the whole ship, except for the main Restaurant. This means that, if you're on first seating (6:30 p.m.) after the show (9:15 pm or later), for instance, not only you don't have any station at all available, for a snack or anything else for that matter, but even if you want to drink a glass of water or a cup of coffee you must go to one of the bars and pay for it (yes, water included). Also attending the main restaurant for dinner is mandatory, as you don't have any choice, inluding formal dinner nights. (Imagine when you have small children with you). Mind you that some days we leave port at 7 p.m. and also there are plenty of daily activities on board at 10 or 11 pm. This said, and regarding other aspects of the cruise, the cabin was fine as well as the general embarking process. Public rooms with heavy decoration (too heavy for my taste) and poor use of the space on the self-service (huge lines for food and hard to find seats for eating). Good shows and entertainment in general, as well as the food, in the main restaurant as well as in the self-service, but the level of service, in both, is clearly sub-standard.   Read Less
Sail Date: February 2015
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it ... Read More
Everyone who complained about the cruise ( mostly the food ) said I couldn't really be objective about this ship as I was a newbie to cruising, therefore I had nothing to compare it to. While that might be valid I truly felt that it would be hard to find a more beautiful ship to cruise on. Nay sayers be darned! As mentioned it was our first cruise. Found a great lot to leave our car ( Safe Parking Miami) and boarding was easy. Stayed in Coconut Grove for two nights before cruise at a B+B which was close enough to the port. Liked the fact that even though we didn't sail until 10 pm we boarded by 3 and had lunch and a tour of the ship, so excited to be on board! First night on board took some getting used to.. vibration and slight swaying of ship, my husband wore acupuncture bands on wrist and he was fine. We have been on many large ferries etc. but nothing compares to being on a large cruise ship with its opulence and services. THE PEOPLE: Mostly European passenger i.e: Italians with a smattering of other nationalities, very few North Americans. We were basically in the minority as Canadians. All officers appeared to be Italian with rest of crew from basically all over the world. If you want to feel like you have arrived in Europe the Costa line is the way to go. A friend on board said Americans did not want to cruise on a ship that had any connection to the Costa Concordia. One aside was the presence of many Guadaloupean passengers. They were dropped off and picked up in Gaudaloupe, they got a seven day passage with a cheaper rate. Liked the fact that there were at least some Caribbean folk on the ship, but got the sense that crew wasn't too impressed with them, although they appeared to be bread and butter passengers for the ship as they formed a sizeable group on board. There was an incident of a fight between two family groups but it was quickly quashed. It happened just up the hall from our room. Security came quickly and I never felt it was a huge thing, just a lot of loud noise for about half an hour. Glad we made friends with some American people as it was hard to converse with most people as they did not speak English at least around us. Several other people we met were travel agents who got a special rate, said they probably wouldn't have taken this line if the price wasn't right for them. ACTIVITIES: We didn't participate in very many activities. Mostly spent days on shore and days at sea we spent swimming, eating and visiting with our friends. Attended the theatre twice, entertainment okay but after just being in Cuba at a resort the entertainment seemed pretty generic. One of our friends did enjoy the disco but we never went. We did walk through the bar areas, casino and disco but didn't partake as by the time our second dining sitting ended we were ready to just chill in our cabin or on our balcony. One thing we did do was use the gym every night before dinner. This was a good time to use it because most people were at first sitting for dinner and staff weren't there. The steam room/ sauna was great ( women's was quite musty unfortunately). Lots of equipment in gym, on your own for sanitizing as never any wipes and didn't like smell of chlorine or steamy effect as there was a giant hot tub in middle of area, not sure why they would put it there. Had a foot and head massage from Renata, which was heavenly. Her, Alex and Diana were all great to deal with in the spa. Also found the running track pretty small but still if you wanted to walk around at night on top decks hardly ever any people and the view of the moon on the water was pretty spectacular. THE NOISE LEVEL: Wanted to mention this before I went any further. The level of sound for most events was unbelievably loud. The noise at the bow end by the gym and outdoor pool was absolutely ridiculous. Often it might be for a dance contest or other activity but it was always cranked up so loud that I can't even imagine why no one complained. I just couldn't swim in that area when events were going on. Even at night for several of our gala dinners they had recorded music at a really high decibel level. For passengers it was only a few days of it but for the crew I can't imagine how a health and safety review wouldn't have put limitations on the noise for the staff. Why do people think loud noise equates with great entertainment? End of my rant about noise levels. SERVICE: Our hotel steward was great, didn't feel need for turn down service every night so often just put Don't Disturb sign on door if we didn't want to be bothered. Always had buffet for breakfast and lunch so not much to write about service there. Our evening waiter Rigaberto and his assistant were great. When we had questions about other things went to service desk where they were okay. Did find when we disembarked in Miami and there was a big delay with no announcement to explain why, the service desk was not very helpful or nice. I know many ships were letting off passengers at the same time but a polite announcement about delays would have been a good thing. Tip: Take the early disembarkation, we would next time. PORT/SHORE EXCURSIONS: We did not do any ship excursions except a snorkelling one in Grand Turk. (Which was good). Found most of the beaches we went to by taxi or bus had many people from the cruise there. Some complained that they were whisked there and back much quicker than we were as we had the option of staying longer without someone herding us back on a bus. Unfortunately we felt that because we did not use the ship excursions we were left to our own devices for information about the ports and activities on shore. The English guide John Patrick told us that he only gave out information about excursions, not what happened or was available on shore. I certainly was glad I had done research ahead with a Fodor and Lonely Planet Guide. Ship excursions seemed to concentrate on touring, boating and shopping at ship authorized stores etc. No mention of being dropped off at museums or other historic locales. When we landed at the port there really wasn't much in information at most locations. Some tourist booths had maps etc. but you had to be prepared so you knew ahead what you wanted to do and then you had to deal with taxi drivers, rates and distance to where you wanted to go. Taking more ship excursions might have been a good idea but still suspect about rates and time spent loading and getting there, would have to do more research before doing more ship excursions. MONEY MAKERS: As I had not been on a cruise before it was a bit of an adjustment to the level of selling that went on. We knew it wasn't like an all inclusive so we were prepared to pay for drinks etc. ( drinks didn't cost a lot more than at a Canadian bar) but not used to announcements being made over PA about buying items on the ship e.g. jewellery, etc. Poor spa staff even had to shill special rates for massages etc. when you came back on board from shore. They even charged 55 dollars for an insider tour of the ship. Seemed a bit excessive! Generally though felt for what we paid through Vacations To Go we got a good deal. DINING: My husband and I found the food okay. As I don't eat any meat but fish I did find the choices for evening dining a little limited. The breakfast, lunch choices were okay, most of the problem was the number of people getting food at the same time. Too bad there wasn't a better way to configure the way food was presented so there would be less lining up. I know people who have travelled on other lines talk about the great choice, the 24 hour dining, the free room service and that the newer ships have more restaurants but for me it was adequate. I've heard new ships will soon have bakery restaurants etc. but I don't want to gain ten pounds on a cruise and it would be more tempting with more food choice. One thing that the Costa line has is special gala nights with Italian music and presentations by the waiters etc. I found that was fun. Presented with beautifully printed menus on those nights. We usually had the snack at five to tide us over to the late evening sitting. Can see how some lines that offer any time sitting would be a good idea as second sitting was so late. THE STAR: This ship was the star to me. The ship designer who does all the newer Costa and Carnival ships Joe Farcas has certainly created a surreal, beautiful palace of a ship. I never got tired of looking at the details from Italian glass to fanciful pottery lighthouses. Every surface was embellished. It was interesting to see into the crew areas, kitchens etc. and see how plain it looked there. SUMMARY: Not sure if I would go on another cruise but now that I'm not a first time cruiser I will be able to compare a possible future cruise to this quite enjoyable trip. Read Less
1 Helpful Vote
Sail Date: February 2015
Our 32nd cruise, Costa Mediterranea; First cruise with Costa and last. Sad because the ship is beautiful, clean, easy embarkation, but food quality is poor! Same soup everyday, ministrome, did get watery chicken soup one day. Well done ... Read More
Our 32nd cruise, Costa Mediterranea; First cruise with Costa and last. Sad because the ship is beautiful, clean, easy embarkation, but food quality is poor! Same soup everyday, ministrome, did get watery chicken soup one day. Well done meat is not red! Breakfast and lunch is buffet style even in the dining room. Watery looking scrambled eggs. If they ran out of something they were in no hurry to replace it including plates and silverware. Always a mad house in the buffet. God forbid they could put out some butter with the bread. Don't look for tea or coffee after 5pm or between servings! No food after 5 unless you pay $8 for lousy pizza. I don't understand other reviews I read that said the food was great, must have been different. The Costa website is very clunky It wouldn't even let me put in the name Kristen in, so changed it to Chris just so it woul take the name, unreal! I have a charge for a FOREIGN TRANSACTION FEE of $6.90 charged the first day. I called was told to email, called again as no reply and told it would take 2 weeks to research-BULL. Anyone else been charged?   Read Less
2 Helpful Votes
Sail Date: February 2015
The Costa Mediterranea is arguably a beautiful ship. It is our third cruise on this very ship, the years have reduced her status. Had we known about the service or lack thereof we would never have chosen this cruise line. Please know that ... Read More
The Costa Mediterranea is arguably a beautiful ship. It is our third cruise on this very ship, the years have reduced her status. Had we known about the service or lack thereof we would never have chosen this cruise line. Please know that on Costa... All daily food services as well as beverage services close at 2:30 (or sooner). The pizza and burger station remain open until 4:00 some days. On a given day, I tried to get a burger, there was none to be had and it was 3:15. You need to know that there are no snacks or beverages... no coffee no tea no water... nothing... until the next day. Shore excursions??? you must plan on buying your lunch ashore or hurry back to the ship.. to meet this curfew... UNBELIEVABLE!!! The food offerings are very low quality. The dining room is your only evening option... second seating is 9:00... doors typically open 20 minutes later... The pasta offerings... are a disgrace... probably plated hours before... one evening I summoned the wait staff, took my plate of pasta and turned the plate to a 90 degree angle the paste stayed glued to the plate... the waitress apologized and added that that is what she had been sent... Embarrassing for any proud liner let alone an Italian ship. The risotto another Italian artistic offering... was 'sciffo' think muck..probably defrosted microwaved hours earlier. The duck... sounded good...leg of duck was tasteless, room temperature with the consistency of a rubber band. Horrible. I asked for an espresso and was told 'no' the dining room does not serve espresso... I was told that some bars on the ship do... if I wanted one later. THATS' UN-ITALIAN!!! Room service has very very limited choices and is further complicated by schedules... and is fee based. Suite guests might order from a restricted limited sandwich menu... the L'Italiano offering sounded good... "focaccia with prosciutto, cheese,lettuce and tomato." I asked for fries on the side. What was delivered... white bread with the crust cut-off, a pale slice of some lunch meat, a slice of processed cheddar, lettuce slathered with mayo. The fries... were a cellophane pack containing four crackers... diner style. There is a blatant disconnect between what is offered and what the guests are presented. The pay venue "Medusa" $35 pp is good. Thats' Cost a. The young entertainers are dedicated but I did miss the live music band... must also be a thing of the past with Costa. The hotel staff keeps the rooms within expectations and work hard. This line does not value its guests. The restrictive nature and low quality affirms a careless attitude. Although the guests were from many different countries... virtually all guests we met agreed that this experience was the worst.   Read Less
Sail Date: February 2015
This was our second time to cruise with Costa and we are experienced cruisers. We chose this cruise line because we were happy with our previous one with Costa as well as the itinerary. The itinerary did not disappoint, Embarkation was ... Read More
This was our second time to cruise with Costa and we are experienced cruisers. We chose this cruise line because we were happy with our previous one with Costa as well as the itinerary. The itinerary did not disappoint, Embarkation was smooth and easy, getting on and off at the ports including where we were docked and tendered also was smooth and easy. No problem with disembarkation either. Our cabin was comfortable, good cabin steward, pleasant waiter staff in the dining who tried hard to please but that is about where the positives ended. Overall the food was disappointing. Breakfast and lunch buffet were satisfactory although time for the lunch buffet was quite limited and there was no dinner buffet, leaving little options for families with young children. Pizza was offered every evening for a price( no charge up to 4:00 for the pizza). Each evening we( six of us in our party) were hopeful that we would see items on the menu we looked forward to eating. Generally choices were limited and the food was tasteless. Nothing really special was offered on formal/gala night night. Some entertainment by the staff was offered at dinner, this was quite enjoyable. Our waiter made an effort to accommodate special requests at our table. I think even for him he found limited what he could do. Entertainment was limited. Two evenings movies were offered. I think movies should be an extra form of entertainment, not the sole entertainment . Entertainment was generally mediocre at best, one or two shows were good. The final evening due to the incident in Tunisia the entertainment was cancelled out of respect for those injured and those who died was cancelled. Yet the bars with the bands could stay open. Found that hard to understand. Day time programming on sea days was non existing. WE have been on several cruise where different activities were offered on sea days, lectures, computer courses etc. Unless you playing the games around the pool, involved with the dance club not much else was offered. Unfortunately we ended up with a cabin just below one of the bars which didn't close until 1:30 am. We complained about this noise three times. Offered a room two doors down, which was also just below the same bar with the same noise problem. Staff person we spoke to was going to email her boss and get back to us. No follow up. We do know there had to be more rooms available as 600 got off in Gaudaloupe and 400 got on. Cannot comment on the excursions as we simply got off the ship found a taxi and went off to the beach. We were quite satisfied with these arrangements. We will certainly cruise the Caribbean again but never again on Costa. There are too many other good choices out there Read Less
Sail Date: February 2015
To pre-register on Costa website you need lots of patience. Their website is not very advanced. Boarding in Miami was easy. Ships was clean and neat. Lots of passengers get on at French Guadeloupe - so you have about 85% of the ship ... Read More
To pre-register on Costa website you need lots of patience. Their website is not very advanced. Boarding in Miami was easy. Ships was clean and neat. Lots of passengers get on at French Guadeloupe - so you have about 85% of the ship passengers as being Italian, French, German and Spanish. Biggest complaint was the food service. If you did not eat at specific breakfast or lunch times, you missed out. Evening food was only dining room or $8 for a pizza dinner. No other food venue was available for the entire cruise. Water, juice, coffee, warm/cold milk and tea was available for breakfast. For lunch the available beverage was water, coffee or tea. Evening dinner was a nice selection on the menu. We were in late seating which started at 9pm. It was a long time from lunch until 9pm. Costa only served cold bread roll sandwiches each day from 4pm to 6pm. Spoken english among the passengers was few in number. Staff did a good job keeping all nationalities of passengers happy. Shore excursions booked thru the ship were well planned. Evening entertainment was nice - very international in flavor. Biggest disappointment was the lack of selection and food availability on the cruise. Food service menu to the cabin was few selection options. Trip agenda of ports was great, but will select a different cruise line next time. Read Less
1 Helpful Vote
Sail Date: February 2015
This was my 5th cruise and BY FAR the worst cruise I've ever taken, which is a shame because it was my wife and I's honeymoon. This was her first cruise ever. Needless to say, she doesn't ever want to take one again. Told ... Read More
This was my 5th cruise and BY FAR the worst cruise I've ever taken, which is a shame because it was my wife and I's honeymoon. This was her first cruise ever. Needless to say, she doesn't ever want to take one again. Told her not to judge cruise after being on the Mediterranea. Issues started upon arrival. As any cruiser knows, upon entering your room you usually find your room key cards for the stateroom Our two room key card belonged to the room next to us. We could get in and out of our room after brining in our luggage and getting situated for a few hours. Had to go to guest services and explain to them what happened. They made us two new key cards and we could finally get back into the room and use them for drinks/food etc. I'm sure it was just an honest mistake, but a mistake none the less. To try and keep this review short and to the point...food was just terrible everyday/every night. Very disappointed. Food was catered to the Italian pallet, since about 80% of the ship were Italians from Italy, or French, Dutch, or German. There were some Canadians and Americans, but they were hard to find. Did meet some English speaking Italians and we asked if the food is like this in Italy, and they said, Oh noooo, not ever close. Even the waiter and bartenders said the food had taken a turn for the worst since the Concordia accident. I was urged by our own waiter during the dinner sessions to complain about the food or nothing would ever get fixed. How awful is that?...No food on the entire ship after 6:30pm for the rest of the night (except for your assigned dinner). The only thing was a pizza bar (that was the worst pizza in the history of mankind with only ever two choices to pick from, cheese or pesto) and they charged $8.00 per person to get it. What a joke. It was hard to ever get or order water/ice. Sometimes the bartenders would give you a glare or a snark remark about ordering water and glass of ice. Ice cream machines were never working properly, almost all food was bread, bread, and more bread. Food choices were slim and almost always the same. Drink prices were pretty high. Stopped getting them after the 3rd day and drank on the islands we visited. Entertainment was highly lacking and pretty disappointing. The acrobats were actually good. Most shows were bad. High school talent show competition bad. Basically it was just music and dancing on the deck every evening with the same music over and over again. Not many fun games/no comedian/cost $20 to buy 1 bingo card/etc etc. We found ourselves checking out playing cards and playing rummy for the last 5-6 days to keep us entertained. Some of the quizzes were fun. Hot tubs were always cold or luke warm. However, the Turkish spa on the men's side in the massage/gym area were about the only highlight of the ship. The hot steam sauna and dry rock sauna were excellent. The massage staff was nice and we did get a massage which was excellent. Kudos to the massage staff folks for doing a good job. The internet never worked on the ship. The library where the computers were were always down or booted you off while trying to login. It was just as bad with the wifi access (that they charged you for to use at a crappy price per minute) on your phones to use. The T.V. signal had 4 channels and they were always crackling and fading in an out. Could never watch a show or any program because every few seconds there was a signal issue the entire cruise if you ever just wanted to stay in the room to relax). We also weren't aware that this was a non-English speaking guest ship. There were 6 languages on the ship, so announcements took forever to be repeated over and over again in all languages. Hard to meet and talk to anyone. I have to say, the French, Germans, Canadians were all nice and ok, but the Italians (with the exception of a few good apples) were terrible. Very pompous, rude, arrogant, etc. They'd walk passed you in the hall and bump into you constantly without ever saying excuse me or sorry. They would bum rush the elevator door every time it would open instead of letting the people on the elevator already on it, off. How rude. Most of them would get up around 6-7 am on days at sea, and go lay their pool towels out on pool chairs to reserved them for their family/friends and disappear. Half the time you couldn't find a pool chair on the pool decks because they were all taken by people that weren't there, or would leave an come back all day. We did have a good waiter and assistant waiter at our dinner seating. Very nice and polite. When the food was bad, he'd offer to bring us something else or make something off menu for us which we appreciated. We had to special request butter for the bread every night!, it was always just oil and vinegar. Special requested natural water as well, as it was always either wine, coffee, or sparkling water. So much for short and sweet, but find yourself another cruise line and ship to go on. I'm sure I left a few things out, lol....This will be our first and last Costa Cruise ever!!! Read Less
3 Helpful Votes
Sail Date: February 2015
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five ... Read More
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five languages: first Italian, then english followed by French, German and Spanish. Imagine the safety drill – repeated five times. When it was over,the two minute two minute wrap up comments took nearly ten minutes to repeat in each language. This goes on and on. The ship is relatively new and beautifully appointed. The cabins are nicely appointed and ample size. King size beds can be divided into doubles. The toilet is turned at an angle, giving the bathroom more useable room. A safe was included in the room. The balcony was probably the largest we have had. Dining was interesting. The breakfast selection was perhaps a little more limited than previous cruises although an omelet station was available. Dinner was a different experience. There are two dinner seatings – an early and a late. Remember,this is an Italian ship and late dining means really late – 9:15. The menu choices are presented in typical Italian fashion. Antipasta first, followed by a serving of pasta, then the entrée. The salad is last, just before desert. It is after all,an Italian ship. Most ships have carving stations with ham, beef or turkey; however, this ship. Had a carving station with octopus! Published guidelines indicate “there is no set dress code in the evening…. Casual; informal (jacket for Gentlemen); Formal/gala(smart:evening dresses are per existed for Ladies; jacket and tie or dark suite for gentlemen). Just the opposite was the case jeans were commonplace each night and even some shorts. The gala nights were big time dress up for some, but not most. It seemed that for dinner almost anything went dress wise. The food was excellent with a very appealing presentation. There was a standard set of favorites available everyday in addition to the evening’s choices. Portions were not large, but more than ample, especially given the number of courses. The food was probably the best we had ever had on a cruise ship. Coffee was not served with dinner. The evening’s menus was never posted in advance. Different beverage packages were available. Ones with beer and soda were available for purchase at additional cost. We had the “Water USA” package which meant that we had we had free water with our meal. Folks without that had to pay for their water. How we ended up with this was never clear, but we thought it might have been tied into the kind of cabin you had booked. We had aPremium Balcony and thought that the difference. We also had fee room service in the morning because of the premium room. Cj. Others had to pay for room service. We read reviews of folks saying they had to get their wine before dinner and carry it in with them. That was not the case. Upon entry, each table had on it a wine list. It seemed as if the maitre d’ wanted the wine list taken down as quickly as possible he would circulate and seemingly scold the staff if it were on the table. As a result, they quickly removed the wine list after entry, usually before one could look over the menu choices and make a selection. Once removed, it was difficult to get back. Beware! The public bathrooms in some sections of the ship are for both sexes which came as a rather awkward surprise to our American ways. Excursions were a challenge. Because of the number of languages, there were never enough English only to make a group. As a result, English was always mixed with another. On one tour, the guide on the bus spoke no English. We were met by an English speaker upon arrival. On another, the guide gave the information first in French. When he began in English,the French began to talk among themselves, making it impossible to hear the guide. The time and meeting point for excursions was never made available until late the night before. The reason given was that arrangements were being finalized which is absurd since they run this cruise over and over. Onboard activities on sea days were rather limited. We have been accustomed to a much larger variety of possibilities. For instance, on one sea day they had just eleven planned activities. On the previous shore day there were ten. Since this is an Italian ship, we were concerned about whether it would have American or European electrical plugs. We co contacted support the company and were reassured that it was American. In actuality, there was one American and one European plug in the entire cabin! We had taken along our European adapter and were able to operate two which was enough to recharge our devices. In all, the Costa Luminosa was a nice, modern ship with excellent food. Language was a problem, but not an insurmountable one.   Read Less
Sail Date: January 2015
I was advised against cruising on Costa lines and rightly so! The shower has no cold/hot water pressure regulators so you are either getting cold or scalding hot. The dining room is 100% staffed with waiters from Asia who learned a bit of ... Read More
I was advised against cruising on Costa lines and rightly so! The shower has no cold/hot water pressure regulators so you are either getting cold or scalding hot. The dining room is 100% staffed with waiters from Asia who learned a bit of waitering on the job. We consistently got our fist course 1 hour and 15 minutes after we sat down and finished in 2.5 - 3 hours. The food was the worst on any of my last 22 cruises both lunch and dinner. Make sure you don't order steak or lamb chops, they are inedible unless you sharpen your teeth before the meal. The breakfast buffet area is totally inadequate for the number of passengers. In 12 days I never found a table to have my meal inside, only around the pool. The shows were a step below Karaoke grade with the exception of a male baritone/tenor duo. I found the announcements in 5 languages annoying especially since the volume was at its maximum. The product is geared towards 3rd world passengers and the proof is that they embark / disembark about 500 guests in Guadeloupe who make a mess in the buffet area especially around the food stations. In conclusion I counted the hours left to disembarkation time. Read Less
Sail Date: January 2015
Just finished back to back 10 and 11 day cruise in the Caribbean. If you like a European experience, you will like this cruise, if you are expecting US style food / entertainment look elsewhere. Most of the passengers were from Italy, ... Read More
Just finished back to back 10 and 11 day cruise in the Caribbean. If you like a European experience, you will like this cruise, if you are expecting US style food / entertainment look elsewhere. Most of the passengers were from Italy, Germany, and South America, English among passengers was not the most spoken language. Like I said, this is a European experience, and its a little different. First off the service was great. The cabin was clean and comfortable and the Cabin steward Ronald, was so very helpful. Bar staff, especially Roachan, and Franklin were always around, even for the all inclusive drinkers like us. The restaurant waiters Angelica and Maitre D Carlos looked after all our special needs and provided us with custom food orders due to dietary restrictions. Fernando Sanna, the Restaurant Manager went out of his way to make this family's holiday a wonderful memory. We have only two complaints 1. Why isn't the pool heated on deck? Most days it was only 69 - 72degrees F, its pretty bad when on a hot day, no one is in the pool. Even for us Canadians it was cold and we will swim in any cold lake. 2. Don't try to get breakfast after 10.00 am for some reason unlike other lines, if you like to sleep in a little bit there is no bite except coffe and donuts after ten. Someone please tell Costa breakfast should be till 11.00 am at least for us North Americans. 3. Lousy internet services .... slow service .... expensive for what you get .... 50 cents per minute and most of the time you are waiting and paying for download .... think AOL Dial Up speed. 4. Lousy Satellite Dish TV .... O sure Italy, Greece and Germany come in .... but once you leave Miami forget anything US .... worst part was losing the signal during the Divisional Finals for the NFL ..... This was a major problem for all NFL fans .... picture looking at the TV and watching a play with a signal that goes out every ten seconds for a minute or so ..... TERRIBLE!!!!! All in all, except for the above it was a good trip .... BUT WARM UP THAT POOL!!!!!!!! Read Less
Sail Date: January 2015
The Mediterranea is a beautifully appointed ship. Marble everywhere including the salon floors. The food is wonderfully prepared and served by excellent waiters. I had a balcony cabin on 8th floor it was spacious and well laid out for two ... Read More
The Mediterranea is a beautifully appointed ship. Marble everywhere including the salon floors. The food is wonderfully prepared and served by excellent waiters. I had a balcony cabin on 8th floor it was spacious and well laid out for two people with plenty of storage space. Bathroom was a good size. The staff was at all times friendly and helpful. One of the nice things: You arrive at the ports early in the morning and have all day for your tours. There was music in all the lounges at night, fun gambling and lots to do on the ship if you wanted to play games on the decks. Improvement: They could get better entertainment for the main show at night -- it was sometimes good, sometimes not. But if you didn't like the main stage entertainment they did have nice music in the lounges. All in all it was a wonderful cruise. Read Less
Sail Date: January 2015
Multinational passenger makeup: This is 100% accurate. For those of us that enjoy meeting other cultures and interact with, who speak or want to practice: French, Indian (farcy?), Phillipeans, German, Italian, Portugease, Spanish-this is ... Read More
Multinational passenger makeup: This is 100% accurate. For those of us that enjoy meeting other cultures and interact with, who speak or want to practice: French, Indian (farcy?), Phillipeans, German, Italian, Portugease, Spanish-this is an ideal way to comfortably do so. This is not the arena to argue your dislike or personal feelings about said questions. If your not into being around different cultures and hearing different languages and having fun lotsa fun with different cultures this may not be the line for you. Pricing: There is a difference price wise than "American" styled cruise lines. Where you ARE able to gorge yourself on food and drink, there isn't really food available after you eat dinner. We were charged 2.50 as a service charge for room service. Which isn't bad so you gave 2.50 as a tip for after hours food. We only did this three times and they were super duper quick. I would have preferred to have had a steam room or sauna available without charge, and as far as I know there wasn't one. I will say the price of drinks was extremely reasonable. We got a package deal which is the smart way to go I think if you are going on the cruise for that type of fun. The last cruise line I went on we didn't get a package and I drank the same amount I was charged for the package however my ship mate saved about 2hundred dollars by getting the package. Smoking: The reviews about smoking are over exaggarated. It's not like people are walking around burning you in your thigh as you make yourway towards the swimming pool. There are designated areas and smoking on your outside balcony. I'm sorry but if it's raining I don't want to be out in the elements anymore than a non smoker would. A smoking lounge was available near the casino and an open air one with flat screen on upper deck. Events/dancing: The "Vickies" of the ship were super entertaining and approachable. They danced and talked with you. There were daily dance lessons (awesome) and ship wide parties. There is a Vicky that speaks all MAJOR languages onboard. (A Vicky is my term for the activities directors like in the TV show "Love Boat" (The disco was a bust for me, I would have preferred to have other cruisers who wanted to dance ALL NIGHT LONG---who were closer to my age (40) and could drink-though I was entertained by the numerous piano bars) The group I cruised with was a heavily couples, but I enjoyed them. In the dinning room we were treated to shows by the serving staff with high energy music, but I don't remember it being Hip Hop. Excursions: I am 50/50 on them. I would say to get the ones on the ship maybe every other time. I found some real deals on shore. HOWEVER, if you're easily swayed into doing dumb things that don't make sense then buy on the ship. So if someone wants to charge you 100 for a sea shell and you would rather buy it than say no to a poor person who probably isn't poor...buy them on the ship. As well don't be afraid to STICK TO THE MAIN ROADS and just take a simple walk. See what there is to see then get back on the ship with your all inclusive drink package and the hot tub. So hey make your money work for you..I don't have alot so I put my money into my drink package and spent maybe 100 on excursions. We spent about 20-40 max per excursion and had a fabulous time. I thought getting a dunbuggy in Turks n Caicos would have been a dumb idea as I'VE NEVER EVEN HEARD OF THE PLACE, AND NEVER HEARD OF ANYONE GOING THERE, SO taking a 20 trolly ride and seeing the entire island and learning the history made more sense...now I have new knowledge. Staff: Mr. Brown bar manager jamaica, Ruben Honduras server, Mrs. Jamaica, Jackson indian guy chef, Ms. L Brown cocktail, Maxy room steward,-- Choclate the singer --were some of the most awesome staff I've come across Food: I love different types of food. My tablemates commented on my food every night. I'm the type of person that is adventurous. Sure throw me something called grits and put shrimp on it and tell me it's awesome. I might like it. Our food is as strange and wildly combined as any in the world. I'm a seafood lover and love cheese as I'm from Wisconsin so I was all into it. I will say that they love hard bread on everything overseas so that wasn't good for me, but hey how hard was it NOT to have the bread, not hard. I found the burgers and sausages to be awesome actually especially with the Tourbo? beer. The Becks on tap was probably the worse beer next to "Old Swill" As someone said the eggs were wet, which my dad loves but I HATE. So it was omelete station for me..oh yeah..great sausages, crisp bacon. The dinner portions worked for me as I was eating all day lol. Late sitting was better for us than early as well everynight we caught a show and the dancers and italian tenor was super. All in all this wasn't a PARTY cruise ship, it was a relaxing classy cruise ship and thas ok. However I need to have bigger swimming pool and nightly dance clubs with people in it. I didn't find the Indonesian staff to be as friendly as everyone else. Very few staff from Peru they were cool..many hot dark Indians many.....The Phillipean crew members were super super friendly and outgoing.   Read Less
Sail Date: December 2014
Beautiful ship, nice inside cabin in great location. Live in Florida so drove down. The ports of call were some we hadn't been before. Very little information is provided to passengers. When you dock you have to go outside cabin to ... Read More
Beautiful ship, nice inside cabin in great location. Live in Florida so drove down. The ports of call were some we hadn't been before. Very little information is provided to passengers. When you dock you have to go outside cabin to find out when you get off. Two ports were tender ports and it was a zoo getting off. Very poor system was used. By the way, they did tell you about tendering until the day before. It really took a long time once we got to the destination to get off. Customers was slow. Samara Dominican republic was a waste. Should of stayed in the ship. Tortola is great , but didn't have enough time in port because of the tendering and short stay. Guadeloupe was disappointing, but you never know till you go. Bought an excursion to a beach. Got very little information from the ships excusion people. They have never been there so they don't know anything plus there rude. The long and short, the beach was covered with seaweed. So swimming was out and you couldn't use the resort pool so I went back to the ship and enjoyed the pool there. Forget about getting your money back. They have policy, the they show you after, that there are no refunds. It is amazing, costa is like a city bus, people get on and off though ghost the cruise. In Guadeloupe 400 got off and 600 got on. Entertainment not great. Food was interesting. Pasta is their go to meal choice. Pizza surprising bad. Dinner is main dining room every night, no dinner buffet. So, only choice after 6 is room service. Something's it was better than the dining room. Cabin Steward was great, waiters and dinner were good too. But, people at front desk and excusion people very rude. I guess they hate Americans. While embarkation was a breeze, the ship wasn't full - the disembarkation was really bad. Americans had to wait in line with everyone from other countries. If it wasn't for a nice policeman helping us move to the front of the line and it took us there 2 minutes to get through we might still be on he line. That was the port of miamis fault. Would think twice about going through Miami again. All in all, a very nice ship, ports some good some not so good. Probably would not sail on costa again. But we like MSC. Read Less
Sail Date: December 2014
Travel Arrangements The check-in process was not intuitive, the Air France flight check-in was not easy as the link was to the Italian version of the Air France website not easy to navigate, but achieved with the help of Google ... Read More
Travel Arrangements The check-in process was not intuitive, the Air France flight check-in was not easy as the link was to the Italian version of the Air France website not easy to navigate, but achieved with the help of Google Accommodation The cabin was not as big as we had expected, the bed was comfortable but the finish reminded us of a mobile home with veneered fitted furniture to maximise space and storage with cupboards finishing at angles back to the wall. The toilet/shower room was very small with what appeared to be plastic moulded sink and shower which while functional didn't look very appealing. The bed was probably 350mm from the external wall/door to the balcony, barely enough room to get round. Meals The waiter service was good and the waiters were very pleasant if a little incompetent on occasions. The two set meals times were either to early or to late, we were allocated a 18.15 meal time which was too early when we had been out on excursions for the day but speaking with other passengers at the later meal time they were not finishing until nearly 11 o'clock, too late for us with children, more flexibility is needed. The quality of the food was acceptable, the variety of main courses was ok however often not hot enough, the deserts were very repetitive. The main problem with the restaurant was the lack of tables, at breakfast and lunchtimes and on returning from excursions we regularly had to hunt for a vacant table sometimes doing two or three circuits before being successful. None of the ice cream machines worked for the entire cruise. Bars The drinks were general good, however the waiting staff with the exception of two or three, were metronomic with little or no interest in customer service or engaging with customers other than to take payment for a drink. Entertainment The shows in the theatre were probably not as polished as we were expecting, the entertainment activities around the pool were the sort of thing you would expect to find at a generic British holiday camp, the music in the bars was generally good. our ten year old went to the children's club and thoroughly enjoyed the activities, we were also impressed with the long hours the club was open. Excursions We only did two excursions, we found ourselves waiting around for over half an hour after the designated departure time. The only Costa representative was at the port, on both occasions we were put on a bus with no further explanation of what to expect. Once we found our way off the bus at the excursions the tour guides were excellent on both occasions, the Costa staff were not so helpful or informative. And finally.... The overall cruise experience did not live up to our expectations, we disliked the fixed evening meal time and the feeling of always wanting to be in the same place as 3000 other people, lack of space, attitude of staff and standard of cabin when related to the cost, behind the fancy lighting and decor in the public spaces we would rate it as a three star hotel experience at a five star price.   Read Less
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