19 Helpful Votes
Sail Date: October 2017
My partner was assaulted on the second evening,onboard security failed to act after being repeatedly asked to deal with the offending drunk There were numerous other fights an arguments during the course of the cruise My partner has ... Read More
My partner was assaulted on the second evening,onboard security failed to act after being repeatedly asked to deal with the offending drunk There were numerous other fights an arguments during the course of the cruise My partner has a lactose issue and the alternatives were abismal,at one point he asked the head chef what was in a particular dish and he had no idea.But the most annoying and disrespectful thing he found was being referred to as “its not butter”followed by smirks from the serving staff. After twenty five years cruising we have never seen anything like it. On the bright side the cabins were adequate and clean ,the deck staff were courteous although the drinks waiters on the outside bars must have been on commission as they constantly pushed the drinks packages. The itinerary was fine but the cost of the excursions would make a glass eye wince. Care with your luggage? Also not a priority,the handlers in Corfu were seen kicking the cases. Overall if you fancy a punch up and a cheap curry this is a Millwall fans Nirvana,if not save your money and put it to a reputable cruise company that’s not in smoke and mirrors industry. Read Less
7 Helpful Votes
Sail Date: October 2017
We chose this cruise because we had been on the Dream twice before and we were quite happy with it so we thought it a good prospect to go with the Dream again. Two people in our party of four needed assistance with walking any distance ... Read More
We chose this cruise because we had been on the Dream twice before and we were quite happy with it so we thought it a good prospect to go with the Dream again. Two people in our party of four needed assistance with walking any distance or standing for long periods especially through airport security or standing in queues. My wife (rods and screws in her back) and the other person in our party with a disability (Parkinsons) requested well in advance when the holiday was booked that some assistance would be needed at the airport for reasons mentioned. I won't go into details but in Aberdeen going out and in Corfu on arrival the assistance was not there with both people abandoned at the airport. On arrival back in Aberdeen we waited one hour at the carousel to collect our luggage. There were good points and not so good points about the trip as far as the cruise was concerned. Our cabin was on deck 5. We had booked a cabin with a window. It looked like areas of the cabin had not been dusted for weeks. The shower leaked at the spray head where the washer had perished and a poor attempt had been made with plumber's tape to fix it. The main shower head didn't spray properly and water went everywhere. I gave up and just strip washed instead. However our cabin steward was very friendly and helpful and tidied the room twice daily apart from the dust. Dirty towels were replaced every day with clean towels. There was dust in many areas of the ship which was not there on previous cruises. I only once saw a crewman with a spray and a duster whereas previously the ship was continually cleaned. The entertainment each evening was a bit of a let down since some of the male singers couldn't pitch their notes or keep their keys. The female singers and dancers were excellent but this only made the males appear to be tone deaf. On a happier note the four of us dined morning and evening in the Orion restaurant where the food was freshly cooked and served with great enthusiasm by the waiters. There was plenty of coffee or tea and cold water at any time of the day. My wife and I went on two excursions and the prices had gone up a bit from last year. However the excursions were very interesting and informative with excellent tour guides who knew their subject very well. Greek people are very welcoming and don't hassle you in the streets like the Turkish people do where every few yards there is a hawker who can't take no for an answer. WiFi in cafes are free but £50 per week on the ship. The shops in the ship are cheaper than the shops ashore - watch for special prices and bargains. We noticed some changes since last year. The crew all wore smart uniforms instead of the Bahama shirts as previously. There seemed to be less crew and they didn't sing or joke this year but went through a process but the joy seemed to have gone. We noticed that there were no more trays to carry your food to the table and the water glasses were a fraction of the size. At the end of the cruise the process of transfers went smoothly and the assistance was better to help the disabled onto the plane and also on return to Aberdeen. Would we go on Marella Dream again? No! Read Less
6 Helpful Votes
Sail Date: October 2017
We’ve just returned from a really lovely Aegean Meze cruise on the Dream, staying in one of the new balcony cabins. We booked quite late for this holiday. Quite new to cruising, we have sailed with Celebrity in the past and very much ... Read More
We’ve just returned from a really lovely Aegean Meze cruise on the Dream, staying in one of the new balcony cabins. We booked quite late for this holiday. Quite new to cruising, we have sailed with Celebrity in the past and very much like it, but the Meze fitted in with our timescale. So it was our first cruise with Thomson/Marella, although we have in the past enjoyed excellent package holidays with Thomson. So in spite of some poor reviews of the ship (which all companies receive from time to time) we were quite confident of having a good holiday and went with an open mind. Now we are back home we feel we would definitely sail with Thomson/Marella again and are reluctant to rule out the Dream, but sadly, next time we would probably look for a ship with a wider range and location of balconies. The Dream is a lovely, well maintained, older style ship and the crew are second to none, with good food and a great itinerary. The vast majority of people seemed to be having a wonderful time and so did we. I must emphasize how much we both enjoyed the cruise. But we always choose a balcony cabin, and the problem was that the new balcony cabins had been placed towards the back of the ship, presumably over where the engines are. That’s why we noticed a fair bit of vibration at night and this seemed to be amplified by the metal or whatever the fabric of the walls and ceiling was, which tended to rattle. My husband has hearing aids and once they were out the rattle did not seem to worry him, but I sometimes had trouble getting off to sleep. Noise from busy deck 8, where the shops and much of the entertainment is held, was not a problem because the cabins were down their own corridor, but the dividing walls of the balcony cabins were very thin and so it was possible to hear quite a lot from the next door cabins. I think that when everyone realised this, we all tried not to make much noise, so it wasn’t too bad. Also I am sure that there are people who have stayed in these cabins and who have not noticed any problem, but our experience is as above. Otherwise, the cabin had plenty of space and was clean and well kept. It’s worth noting that towards the midship and the front, there was no vibration so I am sure that any cabins sited here would be better from the noise point of view, if you are not bothered about having a balcony. A more detailed review is as follows: BOOKING: We had booked by telephone, which brought us to the Manchester office and the girls there were really efficient! That was a really good first impression. If they had to find something out, they would ring us back which was most helpful. When booking cruises with Cebrity, we have had to hang on for ages while something was checked out, or be passed from one operator to another. Not so with Thomson. Everything was sorted out to our satisfaction and the paperwork received promptly. Wonderful. We would definitely book again with them! TRAVEL: It was the first time we had done a fly-cruise as we normally sail from Southampton, but the journey went well. Living in Norfolk we could fly from Norwich, and found that at all stages of the journey to the ship there was a representative there to point us in the right direction. At Corfu we were directed to a coach straight away, handed over our luggage and were driven to the port terminus building where we checked in. We were on the ship less than an hour after the plane landed. IMPRESSIONS OF THE SHIP: We had landed at dusk and it was dark by the time we approached the ship, which was all lit up and looking very attractive with its fairy lights. On entering we were greeted in a friendly way and the ship was spotless. We went straight to the cabin for a brief moment before heading off to the dining room and our cases were just arriving. We always choose to have a balcony as it gives us a bit of private space and we like to see the sea. So we had been delighted to be able to book one on the Dream as there are only a few of them. It was of a good size and very clean and sweet smelling, kept pristine by Bambang, our lovely and friendly attendant. The shower was of a good size and with a sliding door. The bed was large and there was plenty of hanging and drawer space. So far so good. There was a lot going on on the ship with a good band, the Top Men, playing for the sailaway, too loudly for us codgers but talented nonetheless. In the dining room and elsewhere we loved the older, retro type of fittings and brass light shades and fittings. In other reviews, remarks have been made about rust and smells, but to us the ship looked well maintained, spotlessly clean and not offensive to the nose. The ship appeared “old style” (rather than “old”, meaning past it, as some reviewers have alleged). There was also a lovely promenade deck to walk on. We did not use the pools or the sun loungers, but there appeared to be plenty of the latter around the ship. There was always cleaning going on and everything gleamed. STAFF: I cannot speak too highly of the staff and the crew. Everyone was really lovely, friendly and helpful and intent on making our holiday the best. We would certainly sail with Thomson, or Marella, again for this reason alone, if not on the same ship. OTHER PASSENGERS: Whereas on our Celebrity cruises we have sailed with a multinational crowd, which is also nice, on the Dream they seemed to be mainly Brits from all corners of the UK with a mixture of families, it being half term, younger and older couples. There was a really nice homely atmosphere and nearly everyone seemed to be having a great time. There were some issues, I understand with the toilets, but the staff seemed to be trying to put them right as quickly as possible. FOOD: It being mainly for the Brits, the type of food did mainly cater for the British, with choices such as lasagne or couscous salad which are nowadays part of British fare as well as the usual British grub. We don’t have any special needs so I couldn’t comment on those; but I have to say that we did eat extremely well, and most of the time we enjoyed our food as much as we have done on the Celebrity ship that is renowned for its dining. We did note the absence of anything like a themed evening, for example for Greek or Turkish food during the cruise, seeing that we were visiting these countries, but we did come home several pounds heavier anway! We did not bother with any of the speciality restaurants, mainly eating in the Lido buffet for breakfast and lunch (very good) where we always got a seat without any trouble and in the main dining room for most dinners, which were on the whole very good, the waiters working extremely hard. ENTERTAINMENT: There is a lot of talent on board with the resident band, and the duos Two Intense and Heart to Heart, who performed around the ship. Also I really enjoyed the young singing/dancing group of 10 guys and girls, when they performed the show “Africa” on the last night in the theatre. THE ITINERARY: The Aegean Meze itinerary was fabulous, and there were many great tours on offer which we thought were very good value and well organised. We visited Knossos on Crete, Delos from Mykonos, Ephesus and the House of Mary, from Kusadasi, and Athens from Piraeus, and they were all wonderful places. The weather was very kind to us, apart from thunderstorms on the morning we were in Kusadasi, but the rain soon cleared away. Our final stop in Katakolon we found to be really attractive and green, a good place to walk, with lots of interesting little shops and prices that were very reasonable to buy souvenirs. We are back on Celebrity next year as we had already booked a cruise to the Baltic, however in the future I am sure we will be back on a Marella cruise. Read Less
11 Helpful Votes
Sail Date: October 2017
We choose to go on our first cruise with Marella (Thomson) because we didn't want the hassle of having to pay tips, dress up to eat and having to be "forced" to mix with other guests if we didn't want to. After talking ... Read More
We choose to go on our first cruise with Marella (Thomson) because we didn't want the hassle of having to pay tips, dress up to eat and having to be "forced" to mix with other guests if we didn't want to. After talking to friends and family who had been on a Thomson cruise before, they recommended it to us. We read some reviews before we went and were concerned about the negative reviews of some reviewers but we were extremely surprised when we arrived. From the time we arrived in Corfu, the staff were amazingly helpful and made embarkation a very smooth process. We arrived at our cabin to find our cases already outside waiting for us and when we saw the room, we were very impressed with the size and facilities provided. The room not only had a bed, but a settee, large wardrobe and small but adequate bathroom. The ship itself, though not the youngest in the fleet, was clean and tidy and the activities and food were exactly what we wanted, and even my husband, who is an extremely fussy eater, always found something to eat and enjoy and the food was always hot. The breakfast choice was great and we had something different almost every day. We especially enjoyed the desserts and also the fact that we were able to have as much as we wanted all day - the afternoon tea was a favourite. The staff were always attentive and the tables kept clean and dishes were cleared immediately. The staff were helpful and one particular member of staff (Alexsandro) in the Lido restaurant always had a smile on her face. The only restaurant we avoided was the Orion as we felt we were treated offishly as we wanted a table for 2 and, as we don't drink, this seemed to be an issue for the staff. The food wasn't the greatest either but in the Lio and Orion Restaurants, we received the service we wanted. There is plenty of room on the ship to be with other people or to be on your own if you want. The entertainment was excellent and we saw the show almost every night. The only issue we had with entertainment was the lady playing the piano in the Coffee Port as she was way too loud (we were unable to have a conversation when we went there) and was described as a "Les Dawson" pianist by another guest!! We had booked 2 excursions to Santorini and Athens before we went away, and both excursions were excellent with guides who provided exceptional local information and were friendly and approachable. All the ports of call were excellent, despite the issue with a tug boat engine in Rhodes which resulted in a diversion to Marmaris organised at very short notice by Captain Peter Harris. This meant a delay arriving at port of about 2 hours but credit to the crew for organising this change of port and it didn't spoil the holiday at all. If you want a cruise where you are waited on hand, food and finger, this is definitely not for you, but it fitted our brief completely and we had the best holiday ever. We cannot recommend this ship and company highly enough and will definitely be cruising with Marella again, hopefully in the very near future. Read Less
12 Helpful Votes
Sail Date: October 2017
Let me start by saying I am very surprised at the Negative reviews I keep reading regarding this Ship. I do understand you cant please everyone but to slate it like others have I find quite surprising. I travelled with my Husband and we ... Read More
Let me start by saying I am very surprised at the Negative reviews I keep reading regarding this Ship. I do understand you cant please everyone but to slate it like others have I find quite surprising. I travelled with my Husband and we both had a fantastic week aboard. This was our first cruise. I felt very excided and we both were not disappointed when we saw the ship for the first time at Corfu port. Booked in smoothly, once we found our cabin we were both pleased with the size no problems there. Good shower. Staff and entertainment team worked so hard and we enjoyed all 7 evenings. Service on board was good, with very friendly staff. Also the Ship was very clean. FOOD, this is were I feel people are being very harsh. I am a Celiac which means I can't eat Gluten and let me tell you my clothes didn't fit me properly towards the end of our week. I never went hungry once, even Gluten Free Bread. We found the food to be hot, tasty with PLENTY of choice and I Thank You very much for catering for peoples different diets. It can't be easy. We will definitely be Cruising again with Thomson, the organization from start to finish was excellent. So Thank You for a fab week and see you soon. x Read Less
5 Helpful Votes
Sail Date: October 2017
No sleep for first three night due to noisy mechanical faults in corridor affecting eight cabins in a row, blocked toilets everywhere on board, water coming up through vent in showe least 2 inches deep. Workmen outside cabin for three days ... Read More
No sleep for first three night due to noisy mechanical faults in corridor affecting eight cabins in a row, blocked toilets everywhere on board, water coming up through vent in showe least 2 inches deep. Workmen outside cabin for three days unable to fix the faults. Filthy sunloungers covered in food spilt drinks etc these loungers never wiped over before they was put away. The smell of dirty old fat with poor quality food from the outside Liddo bar, inside the Liddo restaurant was average to poor quality food barely warm daily. The Medusa restaurant average food again not hot. Dirty decking areas from spilt drinks with glasses remaining from two nights before. False advertising and misleading pricing in the on board shop, lipsticks clearly priced direct underneath the item with NO other items in the window at £6.50 but in the shop priced as £16.50, manager uncooperative and rude when this was pointed out. This is only the tip of the iceberg, I have photos to support everything I have stated. This was our very first cruise but we went with my sister who has been on 20 cruises and the second time on this ship, she couldn't believe how standards have fallen and how must smaller the all inclusive package had gotten, all inclusive doesn't mean that at all. There is a definite feeling of TUI (Thompson) crabbing every penny they can and even misleading people to get it. We chose our cabins with 20 cruises worth of experience and paid £47 each more to ensure peace and tranquility, how wrong could we have been. I don't take any medication at all but after three nights with very little sleep I had to result in asking another passenger foe sleeping tablets. The all inclusive package was reduced and difficult to work out with staff making mistakes resulting in passengers being billed. The itinerary was changed from Turkey to Greece disappointed we still chose to go only to have the new itinerary cut short due to late docking or no docking at all in Rhodes, this was due to the tug breakdown. This ship goes for a complete refurbishment in November and quite frankly it is in desperate need of it now, our cabin number was 5022 through to 5038 all suffered the same troubles. Read Less
10 Helpful Votes
Sail Date: September 2017
this was our first cruise .We have had our holidays for thirty years with Thomson so we tied a cruise for a change. It was more than we expected the food was lovely the crew fabulous and the destinations fantastic The cabins were good ... Read More
this was our first cruise .We have had our holidays for thirty years with Thomson so we tied a cruise for a change. It was more than we expected the food was lovely the crew fabulous and the destinations fantastic The cabins were good although bathrooms small but adequate considering you are on a ship. Would I return ?? your damn right I will. I have read some reviews moaning about this ship and to be truthful I cant see why - for the money its worth it; the first destination was Slovenia and it was very nice nothing much to see except the main square (small) and down by the harbour next it was venice very nice indeed and very busy just like most Italian cities with tourists next was my favourite place Split what a beautiful town, I could live there ! next Dubrovnik telly nice too especially in the old town. Lastly it was Kotor in Montenegro and as you will find it should be called cat town as the locals look after all the stray cats because according to legend they saved their city from some plague. hope you enjoy the cruise as much as I did. Read Less
4 Helpful Votes
Sail Date: September 2017
Only ever choose a cruise for the itinary ,never been to three ports on this cruise CROATIA,SLOVENIA AND MONTENEGRO,all were very good,very clean green places. Thomson dream was very good,food very good,excursions good,cabin ... Read More
Only ever choose a cruise for the itinary ,never been to three ports on this cruise CROATIA,SLOVENIA AND MONTENEGRO,all were very good,very clean green places. Thomson dream was very good,food very good,excursions good,cabin good,entertainment as on all cruises ok .Read before i went that the dream is an old tired ship I NEVER SAW THAT,yes a bit creaky but fine.Crew were excellent,helpfull at all times. The only problem i encounted was with the "future cruise dep't" on board ,they were pretty poor giving wrong info,making it up as they went along,getting simple facts wrong etc,it took nearly 2 hrs for the manager to sort out,very frustrating on our last night,but it was sorted. So i would recommend the DREAM .(breakfast was the best freshly cooked ! ) and have booked two more cruises on her for next year,so my money is where my mouth is !!! Looking forward to go back on. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the ports: Slovenia, Venice, Split, Dubrovnik and Montenegro. We had an outside cabin on deck 4 which was lovely. Spacious and well equipped with lots of room, a really comfortable double bed, dressing ... Read More
We chose this cruise because of the ports: Slovenia, Venice, Split, Dubrovnik and Montenegro. We had an outside cabin on deck 4 which was lovely. Spacious and well equipped with lots of room, a really comfortable double bed, dressing table, sofa, coffee table, wardrobe and drawers and bathroom with shower. We walked from the terminal in Corfu to the ship and we were on board in no time at all. The organisation of cards, photographs taken etc were sorted in no time at all. We had a quick drink in the Medusa lounge while we waited for our luggage. From start to finish the cruise exceeded our expectations. The food was lovely (especially in the Orion restaurant) and the service was exceptional. Entertainment was also really good. We mainly stayed in the Medusa Lounge watching Top Men who were really good. We had a free drinks package and had no complaints about the quality of the drinks or service. We booked three excursions: 1 in Slovenia, 1 in Dubrovnik and 1 in Montenegro. All of the excursions were excellent and good value for money. We saw an awful lot more than we would have if we had just done our own thing. Thomson organised coaches etc and someone was always available to ask questions. The reception desk on the ship was also really helpful. So if you are new to cruising and are concerned about not knowing what to do etc, please do not worry, you re well looked after. The ship is clean and tidy and deck areas are lovely to lounge on. We did not encounter the smoking problem which has been mentioned in other reviews. We will definitely be booking again!!! Read Less
1 Helpful Vote
Sail Date: September 2017
We have been on 2 Thomson cruises in the last couple of years, Island escape and discovery, both cruises were perfect, great food, great service and friendly atmosphere, so this year we decided to do the Aegean meze on the dream expecting ... Read More
We have been on 2 Thomson cruises in the last couple of years, Island escape and discovery, both cruises were perfect, great food, great service and friendly atmosphere, so this year we decided to do the Aegean meze on the dream expecting the same level of service and good quality of food, We were disappointed on both fronts. We arrived fairly late on the first day so only had one option for eating, Sirens buffet restaurant, our first impressions were not good, the seats were dirty, more like a works canteen than a restaurant, the ship is small and as expected the restaurants are also small with little room in sirens for a wide selection of food as such there was not much to choose from, the food in the serving area's looks unappetizing is tepid and flavourless, We never saw any galley staff check the temperature of the food, we doubted the food would pass any food hygiene audits. We did not eat in Sirens again, The other buffet restaurant on a lower deck was cleaner but the food was the same bland and tepid food, we preferred to eat in when we went ashore, as a consequence we were always hungry. The Bar service was terrible, we had a choice of waiting 20 minutes or more at the bar or wait longer for a passing waiter, the times we managed to order from a waiter they often got the orders wrong or failed to deliver at all, at one stage I ordered a drink from a waiter and then went to get a drink from a neighbouring bar where the queues were a little smaller when the waiter had not returned after half an hour, to find when I returned my wife had got a drink, not the drink she ordered from the waitress but mine failed to materialize. Another time the waiter forgot what we had ordered and had to return to ask again, he had only taken 2 steps before forgetting again. Having said that, the staff were friendly and seemed to be happy with a good sense of team work amongst the staff and crew. The entertainments teams were professional and worked hard to ensure the passengers had a good time. The showteam were good with some decent shows, but not as good as we had seen on past cruises. The cabin was clean and spacious and the cabin crew worked long hours and did there best to make us comfortable, nothing was too much trouble and they were always smiling. This cruise has really put us off Thomson/Marella/TUI, we are looking to book with another cruise line for next year. Our complaints to thomson have not been met with a good response so I have to give customer service a big thumbs down. Our fellow passengers were mostly friendly, we met some great people on board which did go a long way to making our holiday better. Read Less
2 Helpful Votes
Sail Date: September 2017
We booked Thomson due to previous experiences, but on arrival the room was filthy and very dusty, the windows throughout the entire ship needed cleaning. The bar service was awful, some were very slow and very rude, they need retraining. ... Read More
We booked Thomson due to previous experiences, but on arrival the room was filthy and very dusty, the windows throughout the entire ship needed cleaning. The bar service was awful, some were very slow and very rude, they need retraining. The restaurant service was very good, although the food in the main restaurant was awful. The chicken tasted like it was days old and the beef was too overcooked and looked and tasted like a cheap cut. The Lido restaurant was the best place to eat, although there was not as much choice as other Thomson Ships. The public toilets were also very unclean, smelly and not checked enough. The ports were excellent, although they should have put on shuttle busses in some ports as the walk to get into the nearest bar was approximately 2 miles away from the ship. Not on for people who find it hard to walk. The entertainment on the ship was excellent. The show team were at a west end standard. The entertainment hosts were very friendly and always very approachable. Embarkation was also very un organised and took too long to get through especially after a very long day travelling. Overall it seemed like they have neglected the other ships in favour of the newer ships. Read Less
9 Helpful Votes
Sail Date: September 2017
I love the Greek islands and was not disappointed started off in a hotel first week, three brothers in sidari which really enjoyed. then boarded the dream, embarkation was easy no problems, thrilled with the cabin bigger than I have had ... Read More
I love the Greek islands and was not disappointed started off in a hotel first week, three brothers in sidari which really enjoyed. then boarded the dream, embarkation was easy no problems, thrilled with the cabin bigger than I have had and clean, food was tasty and warm, all on board was friendly and extremely pleasant and helpful, the entertainment was very professional and enjoyable went to the show every night, didn't go on any excursions but got off ship and explored every port of call as it was walkable from the ship the captain every day would talk to us and was very friendly, and the ship can be formal if you want or as I prefer to dress casually and still feel comfortable even in the evening, plenty of entertainment in the night in all three bars or if preferred a quite few hours in the coffee bar. disembarkation was simple and easy, will definitely go back next year. Read Less
8 Helpful Votes
Sail Date: September 2017
This was our first cruise. We have always been in two minds as to whether cruising would be for us but we thought we'd try it. We were trying for a last minute holiday, couldn't find anything that we wanted, & wondered, again ... Read More
This was our first cruise. We have always been in two minds as to whether cruising would be for us but we thought we'd try it. We were trying for a last minute holiday, couldn't find anything that we wanted, & wondered, again about a cruise. We booked through a cruise agent & thought we had hit the jackpot when, the only cruise available for our dates would have been the one we'd have chosen - Adriatic Explorer. Embankment -The embankment process was very smooth & well organised. Cabin- The inside cabin, although I had been very anxious about that, was fine. Big enough. Very comfortable bed. Lots of hanging & draw space for your clothes. The shower was great - very powerful & hot. Umberio who looked after our cabin, was a lovely chap who kept it spotless. Food & Drinks- We thought we'd use the buffet/self service restaurants and not bother with the waiter service ones. OMG!! The seating area is like a school dinner hall! there was only the 2 of us but there were very few tables to accommodate small groups. Seemed to all be for 8 plus. I wanted to have salad as a main course but every plate was really hot. Only cool plates were the small side plates. I have read what other people have said about the choice & quality of the food & everyone to their own, but I have never seen so much garbage food in my life! I'm a nurse & the type of person who thinks hospital food is good! - I am no connoisseur! But this was beyond awful! It very rarely was warm never mind hot. We do like to eat late so maybe that was why. The desserts looked cheap & nasty - I've seen better cakes/desserts in Asda. There was no taste to them either. We decided to eat in the Orion, maybe this would be better. First night there we arrived asked for a table for 2 & the waiter starts shouting, yes shouting ' you share! Sharing is caring!' The service & standard of food was better here but it still wasn't 'good' or hot. On another morning we arrived at the same time as this lovely elderly lady. The waiter came over and said 'a table for 3?' We were very obviously not together. The lady said no 1 & he looked at my husband & I and said 'come on share with Mammy.' We were all very embarrassed by this. We wanted to sit by ourselves firstly I don't want to speak to my family at 7.30 in the morning never mind make small talk with strangers & secondly my husband had picked up a cold and was coughing and sneezing all over the place!!! There were an abundance of empty tables as well so that wasn't the issue! Drinks were very reasonably priced & good quality. Cocktails were like what you buy out in town. We found table service to be quicker than waiting at the bar. The only show we watched were The Topmen who were really good. The Sunbed areas - again OMG!!! Shabby, dirty. I couldn't get over the size of the pool- it looked like a kids paddling pool. We didn't want to go in but that was just as well as it wasn't big enough for the amount people! The sunbeds were mostly stained (dark stains that looked like oil) and the frames dirty! On the the very few occasions that we went to the sunbathing areas there were no beds available to use. Lots with the usual British mark - towels spread over etc but no sign of anyone using them! The information book in the cabin said the ship operated a 45 min policy - if you left your bed & didn't return within that time your stuff would be removed to the reception area. We didn't ask for this but we also never saw it happen. We did a trip everyday. Booked with the ship & the local guides that Thomson use were all absolutely first class! Fair to say we will NEVER use Thomson Cruises again, even if they gave me free places! We paid £895.50 each with trips & drinks extra - our bill was £900 at the end of the week. So in my opinion not a 'cheap' holiday. Read Less
Sail Date: September 2017
Chose the cruise for the places/ports of interest. Service in the main restaurant was very good but sometimes quite slow between mains and dessert. Our waiter, Hayaluddiix (Bali) was exceptional and very good at his job. Service/waiters ... Read More
Chose the cruise for the places/ports of interest. Service in the main restaurant was very good but sometimes quite slow between mains and dessert. Our waiter, Hayaluddiix (Bali) was exceptional and very good at his job. Service/waiters in the Merduca bar was really poor however service in Tides, Casino and deck 9 were very good. (Because of the poor service in the Merduca bar a complaint was logged with the deputy bar manager. Overall, all staff including the Captain were very good. Entertainment throughout the day and evening was excellent and everyone interacted with the passengers. Having had bad experiences aboard Thomson Celebration on a Carribbean cruise with some of the entertainment team last year the team on board The Dream made our holiday. Lifts on board were very hit and miss in particular in the evening when diners were using the main restaurant The layout of the ship was good but signage was poor with numerous passengers getting lost including those on a second week. Read Less
13 Helpful Votes
Sail Date: September 2017
This cruise was for my partners 65TH birthday and was chosen for the itinerary. We've cruised lots before but this was our first time with Thomson. We did enjoy ourselves and met some lovely people but I think the phrase ... Read More
This cruise was for my partners 65TH birthday and was chosen for the itinerary. We've cruised lots before but this was our first time with Thomson. We did enjoy ourselves and met some lovely people but I think the phrase "Almost but not quite" sums up our experience. The ship - very clean everywhere except the toilets on the top pool deck which were often without toilet paper and soap and the bins overflowing with paper towels, really not nice. The ship is also very old, drab and the tired. There is a lot of rust and everywhere and everything just looks dated. Parts of the carpets have been replaced so there are patches of bright new next to very faded worn and the bed linen and towels were clean, but grey, old and had holes in. There was also a bad drains smell most days in certain areas of the ship. Our cabin - we were in 5199 which is aft. The bed was lovely and comfortable and the shower was very good. Our cabin steward Mat kept our room lovely and was very friendly. The big downside was the noise/vibration. It was always underlying when at sea but early mornings when coming into ports it was really dreadful. We get up early all year to go to work, so to be woken really early on our weeks holiday wasn't good. The answer here surely is to advise people of this when they are booking as we would have paid more for a different cabin. Entertainment - Very good. The band Top Men were honestly the best band we've ever had on a cruise ship. Whatever music the played was spot on. The electric guitarist was amazing. The show group were good, again one of the best we've seen on a cruise ship. The comedian Phil Doyle was very funny we even stayed up to see his late night show later in the week as we enjoyed him so much. He even got up on stage in the Medusa lounge on the last and played a couple of sets on the drums with Top Men! Staff - I'd say 75% were friendly/helpful. It was hit and miss on getting a drink depending on who was serving. Some clearly saw us and wouldn't come over or were very offish but most were friendly and helpful. Trying to get a drink in the theatre and Medusa lounge was always a task. We often queued ourselves to get one. Not enough staff. Food - no complaints. Buffet was always hot and a nice voice. The Orion, again always hot but Perhaps not as much choice as other ships but always something you like and it was good. Again though, depending where you sat the service was so different. Some nights it was excellent, very attentive and always topping your wine up. Other nights though we were given a table with crumbs all over it and the residue of someone's sauce/gravy, we had to ask for cutlery, trying to get wine was impossible and the waiters didn't even look at you they were practically running and throwing your food at you. Not very relaxing. Mistrals restaurant - Paid the extra to go there for a special birthday treat. The staff were very attentive and the food was amazing. The downside though was it was absolutely freezing in there. There was condensation on the outside of the windows!!! The lovely waitress had some shawls she brought out so obviously it is a known problem. The other thing is if you a toilet while there you have to go outside and along to the pool deck toilets, which when I went had no toilet paper, soap and were really not nice. As it was formal night and we had made an effort it wasn't ideal going into those sort of toilets. Emarkation/debarkation - No problems with either. Very smoothly done. Bit early at airport on way home but I suppose they have to get you off the ship. Corfu airport is far too small for the amount of people using it and there arent enough facilities or seats. That's not Thomsons fault though. Summary - we had a lovely holiday and the ports of call were wonderful. As I said earlier it was a case of almost but not quite. Old ship, but mostly clean. Most of the staff were friendly. Food was good. Entertainment was brilliant. Our cabin was bad with the noise/vibration. Thomson have to advise people of these cabins so they are aware and can precook a different one. They are aware of it as the Captain mentioned it through the week. All in all a 'good' cruise but all the other cruises we've been on have been excellent. I don't think Thomson is for us. Read Less
7 Helpful Votes
Sail Date: September 2017
Everything I liked the ship ,cabin and dinning areas. The Entertainment was fantastic and the activities we good and funny. The services in all bars ,dinning and restaurants were 100 percent. I travelled with my mother who is 92 years of ... Read More
Everything I liked the ship ,cabin and dinning areas. The Entertainment was fantastic and the activities we good and funny. The services in all bars ,dinning and restaurants were 100 percent. I travelled with my mother who is 92 years of age and we had help from arriving at the airport right through till we embarked on the ship. The crew helped when getting off and on even when we had to use the tender .All staff were helpfull and chatty in all areas of the ship I felt really comfortable. The ports were good but we struggled at Santorini as we had hills to climb and too many steps it was impossible to do so sat and had a drink then the winery a was okay but when we were told where to go for the cable car it was a nightmare. I booked this trip through the shop where I booked the holiday never again . Read Less
4 Helpful Votes
Sail Date: September 2017
The whole cruise was spoilt by smoking on every outside deck and walkway. the only outside space without smoke was the Lido restaurant outside extension on deck 9. You could not walk around the ship without the smell of tobacco and active ... Read More
The whole cruise was spoilt by smoking on every outside deck and walkway. the only outside space without smoke was the Lido restaurant outside extension on deck 9. You could not walk around the ship without the smell of tobacco and active smoke. The stern decks 7, 8,and 10 were full of smokers. The all inclusive drinks package only had one beer and one lager to choose from and the wine was a low strength Spanish cheep. It cost a further £50 per person per week to upgrade to a choice of "free" drinks. The shore trips were on the expensive side, and the staff were not helpful for people who wanted to go it alone ashore. Good points included the friendly cabin staff , good set dining and punctuality of the ship and tenders. Meal labelling for Vegan, Gluten free and dairy free was very good, and choices of tea were excellent. Read Less
6 Helpful Votes
Sail Date: September 2017
The ship is mid range in size and looks old. I found the ship to be quite stable and had little roll when sailing. The ship is easy to navigate and there are plenty of lifts. The staff are very good and work very hard. Food is very ... Read More
The ship is mid range in size and looks old. I found the ship to be quite stable and had little roll when sailing. The ship is easy to navigate and there are plenty of lifts. The staff are very good and work very hard. Food is very average at best and there was a severe lack of fresh fruit and seafood. The only fresh fruit was melon. At the back of the cold counter were rows of apples and oranges that you had to stretch across and get, however, they were not fresh. I only saw 3 bananas the whole cruise. I saw no berries. There was a poor selection of foods for the evening meal. We tried the hot stone restaurant once which is £17.50 each I think but I was not impressed. Our cabin was an inside cabin on deck 5 (5001). This was the very first starboard cabin and was the noisiest I have experienced. There was a constant banging all day and night and we had drilling noises at 2am. Every port we entered was about 6 to 7am and the ropes/anchor were lowered which was noisy for about 30 minutes. There was no let up and we visited a port most days. When we complained we were advised that there were no other cabins available but if one became available they could move us! A member of staff came to our cabin and witnessed the banging himself one afternoon. The gym is OK but like the ship the equipment is old. Entertainment is quite good and the resident band are very good and versatile. The stage performances were good. The itinerary was good and we visited lovely places but I wish the ship has been better. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this cruise as we had covered the first weeks cruise destinations in a previous cruise, Koper, Venice, Split, Dubrovnik, Kotor, all different and interesting destinations (it was one of the best we had done) the second week ... Read More
We chose this cruise as we had covered the first weeks cruise destinations in a previous cruise, Koper, Venice, Split, Dubrovnik, Kotor, all different and interesting destinations (it was one of the best we had done) the second week covered three new destinations, Syros, Chania and Zakynthos, interesting but nothing to pull us back, just like Marmaris, Thira on the other hand a beautiful place I would not hesitate to revisit. Our plus cabin 9024 on deck 9 was spacious enough with plenty of wardrobe space and unrestricted views over the promenade deck, what was unexpected was the noise of diesel engines at that deck level, I suspect they could be heard from cabins 9020 to 9040 port side and cabins 9019 to 9037 starboard side, the beat of the diesel engines was not to intrusive but may disturb light sleepers. The diesel engines may also be heard on deck 10 directly above at this location due to ship construction layout. The layout of the main entertainment areas on deck 8 was very good, being spacious and running from bow to stern, made it very easy to move through them. The shows in the Broadway Show Lounge were very good and professional with variety to suit most tastes, the Medusa Lounge entertainment was a bit more low key, but still very entertaining, we preferred it due to the more relaxed atmosphere. Eating on the Dream was a bit of a let down, the Orion restaurant was on deck 4 with no sea views, requiring traveling 4 decks to access entertainment following your meal. The selections for each course was much smaller than on other Thomson cruise ships, also the standard and presentation is not as good, with some selections on the main course repeated for second week. The layout of the self service Lido Restaurant is in a large U shape requiring walking from one side of the ship to the other to collect what ever course you are having, depending on which side you are sitting, sit at the top of the U and you will have to walk down both sides. Soup & Sweets starboard side, Main Courses port side, Drinks at top of U, not the best layout causes a lot of toing and throwing when busy. The standard of food is not as good as in other Thomson cruise ship self service restaurants. As there are more restaurants which have supplements for better dining, I wonder if the lower standard of food in the main restaurants is to encourage you to the speciality dining where supplements apply? One plus is the Bar Menu although not advertised, the All Inclusive Drinks Package selection is the same as the new Discovery cruise ships, and the selection has increased as has the cost to those not on the All Inclusive Drinks Package. The ship staff on the other hand are as friendly and helpful, going out of their way to make your cruise a happy memorable one. Having previously cruised on Thomson Majesty, Thomson Celebration and Thomson Spirit, unfortunately Thomson Dream would be the last of the older Thomson ships we would cruise on. Read Less
7 Helpful Votes
Sail Date: September 2017
We booked this cruise ship for the first time last year it was so good we booked again for this year, it was really well organised from start to finish, the ship is spotlessly clean and the staff are always there to make your trip more ... Read More
We booked this cruise ship for the first time last year it was so good we booked again for this year, it was really well organised from start to finish, the ship is spotlessly clean and the staff are always there to make your trip more enjoyable, we really enjoyed the shows put one the broadway lounge, the entertainment staff are spectacular, we dined in the Orion some nights the service there was really amaizing don't have to Waite long for your meals and your wine glass is topped up all the time, we also dined in sirens this was self service this was very nice something for everyone. The bars are also very varied again something for all ages, we used the waters edge this was are favourite. The staff there were very good the staff were very friendly special thanks to Navin and Glenny they were amazing the ports of call were very scenic my favourite was Syros and marmaris amaizing holiday overall. Read Less
4 Helpful Votes
Sail Date: September 2017
If you like holiday camps you'll like the Thomson Dream. Its just a pity we didn't appreciate this before we went. We chose this cruise particularly for its itinerary. Thomson Dream is an elderly ship and we were pleasantly ... Read More
If you like holiday camps you'll like the Thomson Dream. Its just a pity we didn't appreciate this before we went. We chose this cruise particularly for its itinerary. Thomson Dream is an elderly ship and we were pleasantly surprised at how well maintained she is; her decor, although dated, is generally good although some small touches are needed here and there to paintwork and windows. Food in the main Orion restaurant is generally reasonable although we did get two or three very poor meals - on one occasion I, only partly in jest, asked the waiter for a hacksaw to cut my chicken. Portions are also mostly quite small. The open seating appears to work well and we never had to wait for a table. All three of the speciality restaurants serve excellent meals although whether they are worth the level of extra charge is debatable. The cynic might suggest that main restaurant meals are being downgraded to encourage people to pay up for something better, not something I might add which is unique to Thomson. Entertainment in the Broadway show lounge is clearly produced very much "on the cheap"; all the music is taped and there are no sets to speak of. The cast, while enthusiastic, are not the most talented afloat and the gross over-amplification does the singer's voices no favours. Elsewhere, praise does have to be given to the solo pianist resident in "Explorers", while a mediocre pop group do their best in in the Medusa in the evenings and poolside during the day. Sun loungers were in very short supply on deck 9 and around both pools although this is probably more reflective off the lack of open deck space on this ship than of Thomson skimping on buying some more. Many of them were very badly stained. Its back to P&O or Fred O for us. Read Less
8 Helpful Votes
Sail Date: August 2017
Me & my husband have cruised on a few ships before, so were really looking forward to the Argean Meze on Thompson Dream. On the positive points- the crew and majority of the staff are in the main really pleasant. The food is relatively ... Read More
Me & my husband have cruised on a few ships before, so were really looking forward to the Argean Meze on Thompson Dream. On the positive points- the crew and majority of the staff are in the main really pleasant. The food is relatively good with surfice vegetarian & other alternative diets available. We ate mostly in The Lido restaurant on deck 9 which is buffet style. We found the food to be hot, and nicely presented, different soups served each day- which were really tasty. Breakfasts & lunches were nice with lots of choices. We ate a couple of times in Mistral restaurant on deck10 but as this is near the pool area it can get crowded quickly and is noisy.There are 2 restaurants on ship that you pay a service charge of approx £20 that we didn't bother using. The negative points as follows: the ship is very tired and dated and in need of total refurbishment. Visible rust on balconies and an unpleasant drain smell from the toilets especially on deck 8. We had a balcony cabin on deck 8 ( we were informed when booking that there are only 10 of these onboard that had recently been refurbished) we have stayed in cabins and suites with balconies previously so was expecting certain standard. However cabin was very small and balconies have large gaps each side thus impacting on your privacy. The Clarins toiletries were the best thing about the cabin! The adult only area on deck 11 ( one of the reasons we chose this ship). Had been converted back to family area due to customer feedback- we were informed in the welcome pack when onboard- we think we should've been made aware of this prior to the holiday.. Decks 10 & 11 were very rowdy and kids were running everywhere- all the sun beds were always taken so we did not spend anytime up there. Entertainment was mediocre at times & not to the standard we've experienced on other ships. The excursions were good although would be much cheaper if you arranged them yourself. All in all an "OK" holiday but would not go on this ship again regardless of its destination. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our third cruise with thomson, and probably our last. We arrived late due to a late flight to corfu, we were tired and hungry so decided to go to the only restaurant that was open at the time, Sirens, we found the buffet style ... Read More
This was our third cruise with thomson, and probably our last. We arrived late due to a late flight to corfu, we were tired and hungry so decided to go to the only restaurant that was open at the time, Sirens, we found the buffet style restaurant quite small, the food choice was not as good as we had become accustomed to on cruises, the seats were very dirty and stained, my wife refused to sit down on some seats because of they were that bad, looking under the table we found bits of food that had fallen off the tables and not cleaned properly. The food was tepid and not hot enough to inhibit bacteria growth. We thought the food issue was probably due to us being late in the restaurant, however, we soon found out it did not matter when we ate, the food was a poor standard in both of the buffet restaurants at all times, the food was so poor we hardly ate on board the ship, after complaining we were told, everyone else is happy so it cant be that bad, this seemed to be the stock answer even when we complained to thomson on our return, customer service seems to be a dirty word here. The swimming pool was dirty and always covered in scum. There did seem to be plenty of sunbeds and we never had trouble finding a bed each even on sea day. The bars were busy and did seem to be understaffed, there were a few times when we ordered drinks from the waiters when we either did not get our drinks or got he wrong drinks delivered, if we went to the bar we had to wait in long queues but the bar staff and waiters were friendly and happy. The entertainment was good, not fantastic, the show team did a good job with the shows and the entertainers did a good job of entertaining us. Our cabin was a good size and clean and our cabin steward was always helpful. We paid for one excursion to the corinth canal, we did not think this was worth the money we paid and could have probably been better off making our own way to the site. Our favourite trip was one we did on our own to Olympia, this cost us 10 euro on the bus and 12 euro each to get into the ancient olympic site. The issue with the food and the bar sevice really let this ship down and the fact that the complaints were met with quite a terse response from thomson and no real appology we will not be booking with Thomson or TUI again. Read Less
3 Helpful Votes
Sail Date: August 2017
We have been on other Thomson ships, the latest the Celebration in June, and found the dream to be less efficient than the others, staff seemed to have a very laid back attitude. We had an outside plus cabin on deck 6 which was a good ... Read More
We have been on other Thomson ships, the latest the Celebration in June, and found the dream to be less efficient than the others, staff seemed to have a very laid back attitude. We had an outside plus cabin on deck 6 which was a good size, although cabin cleanliness was poor with thick dust on all surfaces when we arrived and it was not cleaned off for days. There were times when towels left for changing were just hung up again. This is the very first time I have not left a tip for the cabin steward. The entertainment in the Broadway lounge was of the usual good standard with shows every night. All the entertainment hosts were very enthusiastic keeping everyone happy, the Medusa lounge was large and Milly was very professional, personable and entertaining in all her game shows, there and on the pool deck interacting with the guests. While it was busy at times, the waiting staff in the lounges were friendly, smiling and did their best to keep everyone supplied with drinks. Food whilst ok, seemed not to be as good as on other Thomson ships, although you would not go hungry as there was plenty of choice. I agree that the brochure says adult pool on deck 8 but it not being the case on board, unsupervised kids everywhere (parents to blame, not Thomson) All in all we enjoyed it, perhaps after having been on other Thomson ships we are being over critical about the dream. Don't be put off, it's what you make it. Read Less
36 Helpful Votes
Sail Date: August 2017
As I appreciated reading other people’s views on their cruises prior to departing, I thought I’d make a contribution of my own. In a nutshell, we enjoyed the cruise immensely, no real complaints at all and we intend to go on another ... Read More
As I appreciated reading other people’s views on their cruises prior to departing, I thought I’d make a contribution of my own. In a nutshell, we enjoyed the cruise immensely, no real complaints at all and we intend to go on another one next year. Points Thomson did a good job getting us on the ship and our luggage was waiting for us outside our cabin. Unfortunately, we waited over 30 minutes to get checked in on board (to be fair they had 5/6 staff on the check in, it was just the volume of people that was joining the ship). At the check-in, you were encouraged to register a card to pay for your bar bill etc, hand in your passport (issued you with a receipt) and pay £15 to use the cabin safe for a week. We paid for an outside plus cabin, as it was our first cruise we liked the idea of being able to see outside. We glad we paid the premium; other people will no doubt have different views. The cabin was clean, well laid out, had a handy fridge, hairdryer, T.V., lots of cupboard space, small settee and a generous size double bed plus a powerful shower in the bathroom. If you were being harsh you could say the décor was a little dated, after all the “Dream” is a 30 year old ship. We appreciated “Mario” our cabin steward for a week; he did an excellent job in looking after us. Come to think of it, we found ALL the staff helpful and courteous during the cruise. They worked very hard in our opinion in ensuring the guests were well catered for (well that was our experience). First few days we were “encouraged” to upgrade to an all-inclusive drinks package, the cost would have been nearly £400 for the two of us (based on the number in your cabin). As a pint of lager (fosters) £3.95 and the cocktail of the day cost £4.20, for us it didn’t represent good value. Found out many guest had qualified for free all-inclusive drinks packages due to booking early. There was also a premium drink package for an additional £10 per person which enabled you to consume more branded alcoholic drinks – again you pay your monies……. We had no complaints regarding the choice and quality of the food; we had 4 meals at the Orion restaurant. This restaurant is more formal, with waiter service. On 3 occasions we were asked to share a table, personally it wasn’t an issue for us as it gave you the opportunity to get to know other guests. The Lido restaurant was where we personally had our breakfast as it was a help yourselves buffet and I certainly did (my wife was more restraint). For the sum of £47.95 each, we purchased a package to dine at the 3 more “exclusive” restaurants. As the standard restaurants were perfectly acceptable, you could argue that paying extra is a little excessive, however we certainly enjoyed the experience of the 3 meals, especially in the Mistral’s restaurant. The ship was FULL; the captain stated this at his gala on the Saturday. At times you had to queue, especially at peak times; having said that it was similar to many all-inclusive hotels we have been to. Also, there were always many staff serving and the queues (in our opinion) were handled efficiently. The entertainment on the cruise, especially in the Broadway Show Lounge was excellent and noting how full the theatre got, many hundreds of people had the same opinion! We would definitely recommend any guest to see one of the shows, well worth it. During the cruise we went on 3 Thomson excursions, whilst not cheap, they were all enjoyable and Thomson looked after us very well. As you may have surmised by now, we enjoyed our 1st cruise. We did have a few niggles, a very temperamental safe, which opened when it wanted to (not ideal when you needed access to it prior to going on an excursion!). The toilet which stopped flushing every few days (it uses a “vacuum “system to flush and blockages elsewhere stops your toilet from functioning!). Lastly, our cabin was “haunted”, as during the night you were woken up by “scratching” noises coming from the ceiling and walls. Was it a poltergeist, possible however, we felt it was more likely the air con piping; bizarrely you never heard the noise during the day! None of the above spoiled our 1st cruise experience, we enjoyed the ship, the staff and the people we met, thank you all on the Thomson Dream, and we certainly will book with you again. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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