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Sail Date: October 2018
We have cruised with Holland America, Celebrity and Princess mainly, once on Carnival (enough said). We have always wanted to try a transatlantic but were nervous about having a lot of sea days, however this one offered interesting ports ... Read More
We have cruised with Holland America, Celebrity and Princess mainly, once on Carnival (enough said). We have always wanted to try a transatlantic but were nervous about having a lot of sea days, however this one offered interesting ports and only 5 sea days prior to arrival in NYC. We flew to Copenhagen with a stopover in Iceland (amazing) and spent a day and a half exploring beautiful Copenhagen. We booked the cruise with 6 other friends and acquaintances about a year ago and received the drink package and specialty dining package as perks, along with OBC from the cruiseline. There was nothing 'free' about these perks - we had to pay gratuities on both packages upfront. We have had the drink package on Celebrity in the past and were not required to pay extra....in addition specialty coffees, fresh juices and bottled water were all included - not so on NCL. Embarkation was fine, there was a power failure for a bit that slowed things down but all in all everything went smoothly. We were impressed with our cabin, a mini suite on deck 10. The bathroom was large, balcony was tiny, bed not very comfortable and pillows rock hard. First impressions of the ship - huge but public areas too small for the number of passengers. It was difficult to get a drink at any bar as understaffing seemed the norm throughout. We had dinner in the Manhattan room the first and second nights, just 2 of us and we found it extremely noisy and dark, service very slow. Night 3 we dined with our friends there for the last time, service was extremely slow and not friendly at all. We also dined at Le Bistro (food okay to good, service surly), Teppanaki (great food, good service), Ocean Blu (excellent everything), La Cucina (food and service good), Cagneys (food generally good but not hot, husband had to send his raw prime rib back, service ok). We used the buffet for breakfast and lunch and found the food to be pretty good. We dined once at Savour with our friends and this was by far the worst experience - wine steward was positively surly and service SLOW. Six of us were done our entrees while 2 still waited for theirs! The remainder of our dinners onboard were at Taste where we found a lovely waitress (Melanie) and several other great staff. For the first time we were asked how our day was and advised of the chef's recommendations. On the whole, other than some standouts in specialty restaurants, food was ok to good, maybe 3 star. Food was often just barely warm, rarely hot. Entertainment was good, there was an Adele tribute singer who was fantastic, a quartet of young guys from England (Mersey Boys) was very good and an amazing violinist. On the whole we enjoyed the entertainment....what we did NOT enjoy was lining up an hour before the performance started in order to get in. Venues are much too small. This is not a great ship for cruising in cooler climates. Outer decks were often closed due to gale force winds and rough seas which meant everyone was trapped inside. It was very difficult to find a quiet place to read. I do not understand why there isn't a dedicated casino either; having to walk through deck 7 with slot machines clanging and playing annoying little tunes day after day is extremely irritating and I don't care what anyone says - there was always a smoke smell to the place. In room entertainment was a joke! Ten bucks to watch a movie??? I don't think so. Regular TV shows were intermittent with the exception of MSNBC, BBC News and Fox News....watch as much of those as you can stand. We found a lot of our fellow passengers to be unfriendly to downright confrontational. Being trapped inside with 4000 of your closest friends for days on end, fighting lineups could be the issue. The final straw for us was the last evening when we discovered we could not use our OBC from NCL towards our gratuities, as we have done with every other cruiseline we have sailed with. We were advised to remove gratuities from our account which speaks volumes about how the people in corporate value their staff. Very upsetting. We will not be cruising with NCL again. Read Less
Sail Date: October 2018
Spent three days in Copenhagen before we departed. We stayed at the downtown Marriott on the riverfront, a great central location. Copenhagen is a beautiful city. Great food, lots of charm, easy to get around. The canal and harbor tour was ... Read More
Spent three days in Copenhagen before we departed. We stayed at the downtown Marriott on the riverfront, a great central location. Copenhagen is a beautiful city. Great food, lots of charm, easy to get around. The canal and harbor tour was great. Embarkation was easy, NCL is very organized and efficient. We had no issues at all. We visited Gothenburg Sweden, Southampton England, Cork Ireland and the Azores after leaving Copenhagen. NCL offered a great variety of tours. We were disappointed in the West islands tour in Sweden. The tour guide did not communicate well and was very difficult to understand. The Stonehenge tour was phenomenal and the Best of Ireland tour was equally as enjoyable. Both provided plenty to see and do and well worth the money. In the Azores the ship docks in a lovely town that is very easy to visit on foot. We visited an old fort that was very interesting and a number of beautiful cathedrals all within easy walking distance of the ship. It was a great port, a beautiful place to visit and grab some local food and drink. The 5 days of sailing at sea flew by. The food and entertainment was above our expectation. Definitely first rate. Having to get in line hour before showtime to get a decent seat in the theater was annoying but the quality of entertainment made it worthwhile. Overall NCL provided an excellent experience. We will certainly consider another NCL cruise for our next trip. Read Less
Sail Date: October 2018
We thought it would be fun. We were not particularly impressed by the Breakaway and would not go on it again. There is not enough spaces available to get away to, because it was cold outside. We heard this from others as well. The best ... Read More
We thought it would be fun. We were not particularly impressed by the Breakaway and would not go on it again. There is not enough spaces available to get away to, because it was cold outside. We heard this from others as well. The best spots were always taken by those who got up very early in the morning and we could never sit by a window. The Atrium was too small to handle everything and all the people. The The noise volume was so high, that it took away from the experience. We would retreat to our room. I did not like to have to make a reservations for the entertainment in the theater, which compared to other NCL ships,was way too small. The whole ship was not user friendly compared to others in the fleet. The food in the specailty restaurants was excellent! The staff were excellent as well and professional. Read Less
Sail Date: October 2018
Actually it was a YMT offer which they selected NCL not us. However, we chose it for combination of reasons: time of year, price, a cruise with bus trip in U.S. and ports of call were of interest. We were a little disappointed port ... Read More
Actually it was a YMT offer which they selected NCL not us. However, we chose it for combination of reasons: time of year, price, a cruise with bus trip in U.S. and ports of call were of interest. We were a little disappointed port changed from Amsterdam to Gothenburg but it was a lovely city and we enjoyed ourselves. Let me start with we have cruised 3x before so have a comparison, first time with NCL. Inside cabin SMALL no seating. Weather cool/cold windy so had to stay inside either your cabin or elsewhere. However, couldn't get a chair to sit, like in the Atrium people sat and didn't move ALL day. No extra seats to enjoy any of the programs NCL offered like games. Bar stools filled up early. Felt like vultures waiting for a seat. Layouts in some bars wasted space can add more tables and chairs. Our favorite bar was the Shakers Martini bar but again seating inadequate. Food in Manhattan Club excellent as was the service. Had a couple really great meals in the Garden Cafe Italian and Seafood nights. Other wise nothing in cafe really special some very good to some just OK. Lots of times we waited in lines for the comedy show then for the shows in the theater. Need to open sooner to be able to SIT DOWN. SERVERS very professional. We especially appreciated the attention from our Housekeeping personnel & Supervisor. EXCELLENT. Thank you for listening. Read Less
Sail Date: October 2018
We chose this cruise to experience a Norwegian large ship, open cruising and a transatlantic experience. All were wonderful. We flew to Copenhagen Denmark a day early and had a full day to explore the city. Embarkation was smooth, ... Read More
We chose this cruise to experience a Norwegian large ship, open cruising and a transatlantic experience. All were wonderful. We flew to Copenhagen Denmark a day early and had a full day to explore the city. Embarkation was smooth, painless and very quick. Probably the best embarkation experience I've had. The ship is just beautiful. Very easy to find your way around. And even though we were close to 4000 people it never seemed crowded......no long lines for meals or long waits, no crowded elevators. Our cabin was wonderful......plenty of space with more than enough storage space. Very decent sized bathroom. Wonderful shower with a door instead of a curtain and no wet floor. We enjoyed dining and having many choices of places to go. The food was delicious and service was impeccable. Our favorite place to eat was the Manhattan dining room. We went whenever we wanted to and never had a long wait. We liked the choice we were given as to whether we wanted just a table for 2 or we wanted to share. Nice to have a choice. The entertainment was fabulous especially Arvin and Emily in the Atrium.......they were fabulous. Our only problem was with our room steward. He didn't do a very good job keeping the bathroom clean and sometimes didn't leave clean towels and we only requested clean ones every other day. He also neglected to leave important information in our room in the evenings. The day before disembarkment he never left the information about luggage tags, schedules etc. We were kind of surprised. The ports and excursions were wonderful. We would definitely go again. As a matter of fact we are booked on the Escape in May for a Bermuda cruise. Read Less
Sail Date: October 2018
We decided to try a transatlantic cruise and we liked the ports. We also like Norwegian. The ship is big so there is a lot of walking, but laid out well. The crew was wonderful and we loved the fellow passengers. There was something ... Read More
We decided to try a transatlantic cruise and we liked the ports. We also like Norwegian. The ship is big so there is a lot of walking, but laid out well. The crew was wonderful and we loved the fellow passengers. There was something for everyone. There were handicap people on the ship who seemed to get around okay. They have studios for singles with a special lounge. We particularly liked the bridge instructor who held lessons and playing duplicate every sea day. The food was great and the entertainment was fabulous! Some shows you had to pay for and the wait time was often almost an hour for good seats, but they were worth it. The food in the main dining rooms were repetitious, but the buffet and speciality restaurants were very good. We did a tour of the behind the scenes which was fascinating. They are environmentally far ahead of anything you can imagine. They even have as n incinerator. Amazing how they can keep up with all the laundry. The water was rough at times, but we did not miss any ports. We would love to take a cruise on this ship sgsin. Read Less
1 Helpful Vote
Sail Date: October 2018
Too many people and not enought things to do. The theater is way too small for the 4500 people. At 45 minutes before an open show, all seats are taken. So you miss most of them. You can get seats at the pay for view shows, but who can pay ... Read More
Too many people and not enought things to do. The theater is way too small for the 4500 people. At 45 minutes before an open show, all seats are taken. So you miss most of them. You can get seats at the pay for view shows, but who can pay the fees they want to collect for them. It seems that everything inside has an steep added fee. Just like the airlines are now doing. Indoors only three decks are accesable for people and each only half are available for roaming. Very little indoor places to sit and read, so they use the all the dinning rooms for reading room when not in use. Try sitting on them for awhile Room service has a service charge of $7.95, so nobody are using it anymore, so the dining rooms are very crowded. The buffit dining room was geared for Asian and Spanish foods and was not the best grade of food. It was usually over cooked and dry. They used powered eggs, so don't order scrambled or omletts, only eggs over are real eggs The ship is too big and does not have the amenities to handle them Read Less
2 Helpful Votes
Sail Date: October 2018
We chose this transatlantic cruise mainly because of the ports offered. When we booked, Amsterdam was to be the first stop from Copenhagen. This was changed to Gothenburg, Sweden....very disappointing, but all the other ports remained ... Read More
We chose this transatlantic cruise mainly because of the ports offered. When we booked, Amsterdam was to be the first stop from Copenhagen. This was changed to Gothenburg, Sweden....very disappointing, but all the other ports remained the same. First the pros of this mega ship: Balcony cabin storage was plentiful Angle balcony was larger than others but due to wind and weather, we only used it one day Most of the staff was welcoming and happy We played games in Savor as outdoor decks were closed due to gale force winds and waves...cookies and water, coffee, and tea were available The bedding was comfortable but do not choose a bed by the closet...tight squeeze Balcony bathroom had plenty of storage space Cabin steward was excellent We liked the sinks for hand washing before entering the Garden Cafe Food was ample and good. It was better in the specialty restaurants but this came with a fee. Manhattan Room was good but service was erratic. At times we thought it was the training venue for new waiters. Size of ship handled huge waves very well...we were not seasick. Now the cons of this mega ship: You have to walk through the smoke filled casino...no other way. With outside areas closed due to weather, only three public decks for 4000 people...crowded. Staff who said "it's not my job". Staff who refused to clear tables in crowded buffet Arguing staff in Moderno in front of guests at breakfast. The theater layout causes claustrophobia...seating rows offer one way in and one way out...try to sit on an aisle. Embarkation from terminal 2 in Copenhagen required us to walk two blocks outside in wind and rain...no photos please. Being charged for juice at dinner in Manhattan, savor, and taste dining rooms Crowded and chaotic Garden Buffet...it was a jungle No donuts or popcorn No chapel Could not hear captains announcements if in cabin. Had to listen from doorway. All in all, we were satisfied with this cruise as the ports made it for us. We became platinum plus after this cruise, so we may sail on NCL again but NOT this ship. We prefer the Sun or Jade size. Read Less
Sail Date: October 2018
I am a platinum member and when we got to our suite I never received the specials for platinum members...had to ask for them..ex bathrobe extra towels also had to go to guest relations for my laundry and extra specialty coupons. ... Read More
I am a platinum member and when we got to our suite I never received the specials for platinum members...had to ask for them..ex bathrobe extra towels also had to go to guest relations for my laundry and extra specialty coupons. Sometimes had to wait over 60 mins for food in restaurant and café food was luke warm. Some of our group of eleven did not receive the correct free spending allotment and those that chose the spa package could not use the pool and were only offered a 67.00 credit instead of 1/3 of what they paid. Basically since all the pools were closed most of the time not much to do around the ship. We got tired of the origami...wished there were more things like scrapbooking, card making etc. One of the good things were the elevators which did not create a problem with that many passengers on board. Read Less
1 Helpful Vote
Sail Date: October 2018
We made a mistake in booking a cruise on this ship. It was too big for our liking and had too many passengers (even though it was not full). Many activities, such as they were, were in the atrium where it was very difficult to find a ... Read More
We made a mistake in booking a cruise on this ship. It was too big for our liking and had too many passengers (even though it was not full). Many activities, such as they were, were in the atrium where it was very difficult to find a seat. This class ship has no central elevator, meaning my partially disabled husband had to walk many extra steps every day. Even with reservations in the main dining room, there was a long line at peak dining times. The major productions in the theater required reservations; this was OK for us since I booked in advance, but others were not so fortunate. However, the "big show" in the theater, "Rock of Ages," was very disappointing. Rated 18-and-over, it was crude, offensive, and unsuitable for the senior citizens who made up the bulk of the passengers on this 2-week repositioning cruise. However, service was, as usual, excellent. Food in the dining rooms was usually very good. We had a premium dining package where food was generally excellent. The exception was La Cucina which was horrible. Our one excursion, to Bath, England, was excellent. The lecture series content was very good but the delivery could put you to sleep. Read Less
1 Helpful Vote
Sail Date: October 2018
To join my wife's sister and husband returning from St. Petersburg cruise. Comments from the four of us: 1. Poor on board Communications between captain and guests, infrequent and marginal information given 2. Terrible ... Read More
To join my wife's sister and husband returning from St. Petersburg cruise. Comments from the four of us: 1. Poor on board Communications between captain and guests, infrequent and marginal information given 2. Terrible television selection, too much children's programming 3. Terrible movie selection, no program guide 4. Outdated television system, maps over 20 years old, navigation antiquated 5. Terrible weather information in dailies and television 6. Terrible port information on television 7. Vending machines onboard inoperable 8. Several gym machines inoperable 9. Inadequate floor space in gym for stretching 10. Terrible show reservations system 11. Needlessly long lines to get into shows 12. Poor crowd management and control 13. Deck numbers missing from dailies for shows and events 14. No deck information in elevators 15. Poor casino ventilation smells like smoke 16. Bowling and games should be free 17. Screws out of synchronization, shuddering entire trip 18. Not enough shows and variety during the day 19. Buffet food stations randomly opened or closed, staples missing like nuts or muffins 20. Siegal Tent food oversalted 21. Cruise Director difficult to understand 22. Activities poorly scheduled 23. Furniture and seating worn-out and uncomfortable 24. Terrible acoustics in Atrium Deck 6 25. Bathrooms well maintained for women , no soap in mens rooms 26. No quiet areas for reading or working 27. Maintenance work done during the daytime, peak eating hours, noisy 28. Loud explosion on Saturday early am and no explanation from the captain 29. Dining services too slow in Manhattan, +2 hours for dinner 30. Staff is not trained to provide satisfying answers to complaints 31. Officers walk in front of passengers 32. Alcohol pours very light in every bar 33. Laundry carts in Deck 9 hallway around the clock 34. Dedicated movie room needed and not Atrium 35. Lower rental movies charges 36. Bottled water should be part of drink card 37. Ship's directory on each floor 38. All entertainment rooms are too small for this size ship 39. Captain only important messages in rooms 40. Staff generally not trained in etiquette and right-of-way courtesy 41. Better hand sanitizer dispensers through out the ship 42. Buffet music too loud 43. Not all elevators announce floor numbers 44. Entertainment was good and varietal 45. Variety of food choices 46. No vegan/vegetarian menus 47. Breakfast in Manhattan was too short ending by 0930 48. Housekeeping staff is friendly and personable 49. Towels were good 50. Plenty of shelves in stateroom bathrooms 51. Better toiletries 52. Bar hours good but inconsistent service at tables 53. Jacuzzi temperature not warm enough 54. More variety of sports on television 55. NFL feed was appreciated 56. On/off boarding was good 57. Personal special diet assistance was good 58. Cruise Director tried to mollify disenchanted passengers 59. Pillows were old 60. Better distribution of comment cards through out the ship 61. Ship interior lighting was good 62. Well cleaned ship through out 63. Good selection of alcohol 64. Good number of deck chairs 65. More knowledgeable and enthusiastic lectures needed 66. Good gym programming 67. Poor pastries in buffet 68. Ice-cream flavors good 69. Corkage fee should be waived for first two bottles brought onboard 70. Chlorine smell around whirlpools 71. No bananas after 10 day 72. Poor graphics on monitor screens around the ship Read Less
1 Helpful Vote
Sail Date: October 2018
NCL Breakaway is a wonderful ship with a captain who is way to eager to close off access to outer decks. He closed the lower deck often with sunny skies and 15 mph wind. Our transatlantic cruise consisted of 8 sea days and only 2 days ... Read More
NCL Breakaway is a wonderful ship with a captain who is way to eager to close off access to outer decks. He closed the lower deck often with sunny skies and 15 mph wind. Our transatlantic cruise consisted of 8 sea days and only 2 days warranted closed decks. This may have been due to reduced staff who could not manage the chairs and cleaning duties. The food was very good and our wait staff was superb. The embarkation was not good. We were made to walk in the rain to terminal 2 which was 100 yards away from main terminal. Disembarkation was great. Did not like having to pay extra $15 per person for shuttle to main city stop at Gottenburg. This should have been included in the cost of cruise. The entertainment in the theater was 2 of the best shows ever. Every seat had a good view of the stage with great sound. Read Less
1 Helpful Vote
Sail Date: October 2018
Transatlantic cruises are such a great value and this particular cruise visited 4 different ports after embarking in Copenhagen. Wonderful friendships are made during this 14 day cruise and we love the rest and relaxation during the final ... Read More
Transatlantic cruises are such a great value and this particular cruise visited 4 different ports after embarking in Copenhagen. Wonderful friendships are made during this 14 day cruise and we love the rest and relaxation during the final days of the cruise after some super excursions. Our best excursion was in Ponte Delgada and was arranged by Darlene through Cruise Critic.....be sure to check the excursions available with other Cruise Critic members for your trip....smaller groups, less expensive...lots of pluses over the excursions offered by the ship. We chose an outside cabin on deck 5 and were very pleased with it....lots of room, good location close to elevators and easy access when we left the ship and the various ports. The ship itself was very clean and the crew was wonderful. We wish we had taken advantage of the "free" drink package offered during our cruise. The hidden loophole is that you have to pay $280 for taxes and tips so it actually isn't "free". We aren't big drinkers so we passed. However, the cost of 2 average drinks on the ship averaged $22 which gets pricey on this long trip. Also didn't like the fact that you could earn free drinks in the casino with 1500 points....I reached the points and was told "only standard drinks....no kahlua and cream, no old fashioneds, no cosmos, etc.... house whiskey, vodka, gin with mixer only." Seemed rather "cheap" to me and a slap in the face. I'll avoid the casino next time. Read Less
Sail Date: October 2018
Overall, the trip was fine, but I truly object to the mandatory daily "service charge" that supposedly pays gratuities to the people behind the scenes. I did some investigating and found out that the benefit they derive from ... Read More
Overall, the trip was fine, but I truly object to the mandatory daily "service charge" that supposedly pays gratuities to the people behind the scenes. I did some investigating and found out that the benefit they derive from that is PATHETIC and not nearly enough to tip and compensate the people that we interacted with on a daily basis. Furthermore, I have never been on a ship that had so many restaurants, activities and entertainment that cost extra money. The acoustics on the ship were terrible. The NOISE in the diningrooms and public areas was deafening, and the theater mic was entirely too loud. The ship was clean and the room stewards and waiters I encountered were wonderful, however it is abundently clear that NCL is focused on separating cruisers from more of their money. I would have put this comment on the email I received requesting a review, however after wasting my time filling out the first page ID section several times, was never able to access the page for the narrative. Read Less
2 Helpful Votes
Sail Date: October 2018
To be fair we chose this cruise for the itinerary…not the ship. However, the ship was a big disappointment. The upper decks were closed for the vast majority of the cruise and there were no accommodations made even though there were 4000 ... Read More
To be fair we chose this cruise for the itinerary…not the ship. However, the ship was a big disappointment. The upper decks were closed for the vast majority of the cruise and there were no accommodations made even though there were 4000 people jammed in the lower decks. They have 3 main restaurants and they were almost never open at the same time. We utilized the “pay’ restaurants 6 times and they were great (as usual). The other restaurants were extremely slow. Our average meal was 1 and ½ hours. This includes breakfast. Several times our food was either wrong or didn’t show up at all. As for the entertainment, it was average. The Cirque Jungle Fantasy was very good. Many things were not working on the ship. The pool was drained and only available on the last 2 days. The spa hot tub was broken for 2 days and the spa therapy pool was broken for the last 5 days. The “ropes” course on the upper deck was closed for the majority of the cruise and, when it was to open, they would not open even one minute early. When they did and we “walked the plank” we found out that the camera was not working so….no photo opportunity. Overall the experience was poor to say the least. This is our 6th cruise with Norwegian and was our worst. Read Less
Sail Date: October 2018
Small embarkation area in Copenhagen, but things moved smoothly. Loved our large balcony when we could, but transatlantic sailings have a long way to go, so we were going fast. Lots of wind closed decks a lot, plus traveling between two ... Read More
Small embarkation area in Copenhagen, but things moved smoothly. Loved our large balcony when we could, but transatlantic sailings have a long way to go, so we were going fast. Lots of wind closed decks a lot, plus traveling between two hurricanes. Closing decks meant more time in our cabin, which was hard on our steward since he needed to straighten up! But Lawrence did a great job and let us do our thing. Cruise director was the best we have had in all of our cruises. Dan Dan was engaging, very natural, and really enjoyed what he was doing. He is also a great singer. Our best time onboard was the first night of Howl at the Moon. Other singers and comedians joined the musicians at the pianos and it was a fabulous party. A bit disappointed we arrived in the very early morning into NYC -- it would have been great to do a sunrise entry past Lady Liberty, but with the tides and bridges, it was what it was. Overall a great time. Read Less
1 Helpful Vote
Sail Date: October 2018
This was the second part of our back to back cruise holiday, after doing a nine day Baltic cruise, unfortunately the bad weather continued. Tropical storm Leslie hung around the North Atlantic for over a month, with 40 knot winds and 3 to ... Read More
This was the second part of our back to back cruise holiday, after doing a nine day Baltic cruise, unfortunately the bad weather continued. Tropical storm Leslie hung around the North Atlantic for over a month, with 40 knot winds and 3 to 5 metre swells making life on board uncomfortable on most days. We did make all of our ports on this cruise and we enjoyed good weather while in each of the cities and towns. However due to the high winds and rolling seas the outside decks were closed for 8 of the 10 sea days, so you had to find things to do inside the ship. The crew did their best putting on extra shows and events to keep people entertained and to be fair I was never bored. On our last day at sea we woke to flat seas and a warm breeze and everyone was outside doing everything they possibly could. On a few port days if you got back to the ship early you could go up to the pool deck and use the water slides, pool and spas and do the activities on the upper decks too. By all reports from experienced cruisers, the weather was most unusual for that time of year with one man commenting it was the roughest of his seven crossings. The captain and crew did a great job throughout the cruise and I was sure to tell them. Read Less
4 Helpful Votes
Sail Date: October 2018
When Norwegian changed the first port of call from Amsterdam to Gothenburg, Sweden I knew it was an omen. Embarkation was rainy with no cover for the very long walk to the ship. The ship's crew were not friendly and service was ... Read More
When Norwegian changed the first port of call from Amsterdam to Gothenburg, Sweden I knew it was an omen. Embarkation was rainy with no cover for the very long walk to the ship. The ship's crew were not friendly and service was terrible. Food was mediocre at best. The Manhattan dining room served up food that was slightly warm and tasteless. The specialty dining rooms scored better but only on the food side. Service was certainly lacking. Our cabin was very spacious (mini suite mid ship) and the bathroom was the roomiest I have ever had on a cruiseship. The chairs throughout the entire ship were the most uncomfortable chairs ever. I guess Norwegian didn't want any loitering. Entertainment was quite good. In cabin TV was a boring loop of old movies and TV shows. If you wanted a movie, you paid for it. It seemed like every time you turned around, Norwegian was squeezing more money out of you. GOTHENBURG - why any cruise line would stop here is a mystery to me. There is nothing there. We were unable to walk on the pier and were forced to either stay on the ship, take one of their tours or pay $15 for a transfer to a city where there was nothing to do. The day before disembarkation, I found out that I couldn't use my onboard credits towards gratuities. This came as a surprise. There was no place they could point out in my documentation where it stated that. But they wouldn't budge. Not impressed. I am giving this cruise an AVERAGE rating although even that is a stretch. Read Less
4 Helpful Votes
Sail Date: October 2018
My husband and I weren't taking this trans-Atlantic cruise as a saved-up-for dream vacation or an anniversary trip or something. Not even as a bucket list trip, we were doing this because my husband was immigrating to the USA and we ... Read More
My husband and I weren't taking this trans-Atlantic cruise as a saved-up-for dream vacation or an anniversary trip or something. Not even as a bucket list trip, we were doing this because my husband was immigrating to the USA and we wanted to do it the "old fashioned" way. So, really, we were looking to spend the least amount of money possible and our expectations for the 2-week journey were really low. I mean we were only expecting to live comfortably (watch movies, read books, eat "freestyle"... The same stuff we do at home) as we made our way from Europe to North America. This was not the case, though. Let's start with the most basic necessity: food. This ship seemed to be built with all of their chips in the dining experience, because 75% of the space outside of cabins is taken up by restaurants and bars, most of which you must pay extra to enjoy. So, we stuck with the free options. Before cruising, we had contacted the company and informed them that we are both vegetarians and one of us is allergic to dairy products and they assured us that everything would be fine. Well, cut to us in the buffet line, wading through lines and lines of meat. Every single kind of dead animal you can imagine was displayed in various shades of broiled, baked, and fried; but there were no meat substitutes at all. Not even a lowly slab of tofu. So, for 2 weeks, we ate mostly watermelon, boxes of cereal, bread, and cold, previously-fried broccoli. Everyone seemed fine with that, too. Since, you know, we wouldn't die from eating the above foods. The complementary dining experiences like Manhattan and Savor and Taste (all of these restaurants use the same kitchen, by the way, I hope you all realise this) had no options at all. There was only one vegetarian option and it was cheesy pasta. The "vegetarian" section in the buffet was actually just the "Indian" section and actually included beef curry. Bcause, you know, cows are vegetables. Seriously, if you are a vegetarian, do not subject yourself to this madness. Then there's Dan Dan. He's the "cruise director." I'm not certain which authority that gives him. Is he a manager? Does he plan all the activities? All I know, is that this title gave him the permission he needed to wake us up constantly with his fun announcements about what's happening on board that hour and where you can spend your money next. It was unending interruption and meant that we were forced to (in a cruise in which the time changes almost daily) live by his schedule. We also had to wake up constantly to go wait in superfluous lines so that we could give our passports to strangers so they could "hold on to them" for Southampton and Cobh (excuse me, what? Why can't I keep my passport?) and then wake up again and wait in a line to receive the passports back. Then there was the line to get in the restaurant (complete with pager!) and a line to get to the food at the buffet and the line to get through the crowded atrium and the line to get out the door and the maze of "hello" through every single hallway because the room attendants and their carts are ALWAYS in the hallways. To be fair, though, the ship's employees were all lovely people. Speaking of spending money (it's all about money, isn't it?). There are so few things to do for free on this ship. There are the complimentary restaurants, that's good. There are board games and books. There are movies sometimes in the crowded public area (not in the theatre, but in the atrium where there is constant traffic and noise. So much so that they just put subtitles on the movies because they know you can't hear it), but that's it. You want to play a fun game like skiball or bowling or even darts? Well, insert your card here to pay for a game. You want a drink? $22 for 2 glasses of $3-a-bottle wine (that was our only spent money and it was only because we were lied to about getting a free drink package included.). Even some of the complimentary restaurants had price tags if you wanted a cup of coffee after your meal. Thank god we don't drink coffee. They even said we could not go in to Gothenburg, Sweden without paying $10 per person to ride a bus to town. $10 per person to see something that you scheduled on the roster? Seriously? Take it out of the ticket price for God's sake. We did not go to Sweden, sadly, because that's ridiculous. Don't go there if you can't include transporting the passengers for free. Oh, and, we were supposed to get 60 free minutes of internet. Everyone gets that now. But, how do you set it up? Oh, there's no "free internet" option on your browser? You can't click it? Did you make an account? Oh, you did? Huh...well, keep looking for that button! I'm sure you'll find it! The worst part, without doubt, was the weather. Now, I know that the captain cannot control the will of nature and this has no bearing on Norwegian Cruise Lines directly. But I can fault them for the way they handled the terrible weather. This cruise was hundreds of hours (336 hours in 2 weeks, you know, but at least 3 days were calm) of 14-foot swells and 60 knot winds. It was positively miserable. On top of that, even on those lovely clear days, we were not allowed outside, we were not given any advice on when it might end, we were not treated any nicer as we're vomiting and laying in bed. Dan Dan was still calling reverie every single morning... Because bingo won't play itself. The days we were allowed on the outer decks were great. I mean, when they bothered to untie the chairs. You had people sitting on top of piles of cushions and on tables trying to enjoy what small bit of fresh air they could get. This was my husband's first cruise and it was my third. I must have been blessed to have never even felt the movement of a cruise ship before this and I had no idea that it could get so rough. Even rougher still, it could get! This was the very ship that, a year ago, went through a typhoon. In all, I will never sail with Norwegian again. In fact, I'm thinking I'll never sail again period. This was a terrible experience. But I don't want to end on a bad note, so let me point out some things I loved: embarking and disembarking were painless and really smooth and professional; the staff were generally nice; they had a movie channel on the tv where they played current films and live sports (football, American football, tennis, hockey); the shower and bathroom were nice and functional; the bed (actually two beds pushed together) was comfortable; after midnight you could sit in silence in the library. Also, the ports other than Gothenburg (so Southampton, Cobh, and Ponta Delgada) were really close to the cities and easy to get off the ship and in to the city. The cities are, as always, lovely. Read Less
7 Helpful Votes
Sail Date: October 2018
I am active, active, active onboard transAtlantic cruises and NCL keeps me busy with dance classes, cardio, origami, trivia games, mystery games, lectures, speakers, movies, NFL football games shown on the big screens (YIPPEE!!), audience ... Read More
I am active, active, active onboard transAtlantic cruises and NCL keeps me busy with dance classes, cardio, origami, trivia games, mystery games, lectures, speakers, movies, NFL football games shown on the big screens (YIPPEE!!), audience participation events, the reading room's daily puzzles, art classes, the 24 hour freestyle food buffet, the rock climbing wall, the ropes course, bowling, the golf course, ping pong, basketball, the walking track, the gym. So much to do, I get worn OUT!! I do everything and wear myself out. And in doing all the activities, I accomplish my cruising goal of meeting folks from all over. The customer service desk and box office staff are always so helpful and friendly to me on NCL ships, I can't even begin to describe how they follow up on every little detail if I need them or make a call. One example is Renata printing out the NFL complete satellite TV schedule and having it sent to my room, knowing I love football. I have cruised NCL forever and have been a platinum member forever now and get all kinds of special gifts onboard. Stick with one cruise lines, folks, and build up your status. Pick one and stick with it, the one you like, there are many out there. Most of all, cut loose and have fun and don't be all stodgy and stiff. Loosen up. Read Less
1 Helpful Vote
Sail Date: October 2018
If you are going to take a tranatlantic cruise, be prepared for it to be overwhelmingly older folks. They told us the average age for the guests was 63 years old. As far as the entertainment is concerned, we enjoyed it, but for every ... Read More
If you are going to take a tranatlantic cruise, be prepared for it to be overwhelmingly older folks. They told us the average age for the guests was 63 years old. As far as the entertainment is concerned, we enjoyed it, but for every show the sound was 1) way too loud; and 2) poorly balanced, where the instrumentation was louder than the voices. I found the food to be above average. We tried four specialty restaurants (Moderno, Cagneys, Le Bistro, and La Cucina) all very good, and also ate at all three main dining room, the buffet (for most breakfasts and lunches) and O'Sheehans once. Activities were limited because so many of them were held in the Atruim, which has poor sound and poor seating for activities in such a large ship. Because of the wind outside, the pool, the ropes course, and the rock-wall were all closed almost the entire trip. Read Less
1 Helpful Vote
Sail Date: October 2018
This was the cruise for us!! Four stops in a transatlantic package!! Ideal! It was our first experience on a larger ship and it was a worthwhile experience. The facilities were luxurious and the ropes course was sprine tingling! Our ... Read More
This was the cruise for us!! Four stops in a transatlantic package!! Ideal! It was our first experience on a larger ship and it was a worthwhile experience. The facilities were luxurious and the ropes course was sprine tingling! Our cabin was perfect for us, not fancy but it had everything we needed including a surprising amount of storage space and the entertainment was outstanding! Totally top shelf! Cirque, Burn the Floor, Rock of Ages, Helen Ward-Jackson, Justino Zuppo all fantastic! The food was very good with lots of variety and the service was courteous, friendly and prompt. A new addition was a lecturer who briefed us on each of the destinations and tied the trip into a theme of American Immigration. Finally!! He was wonderfully informative. That said, I don’t believe we will choose a large ship again. The theater was too small to seat even half of the guests so that not everyone could see the shows. There were long queues for nearly everything, The fitness center had lots of machines and they were adequate.The trainers were knowledgeable, professional and friendly but the workout room was entirely too small to accommodate the number of people who wanted to attend morning stretch and abs classes. Many people were turned away. We had to be sure to arrive 15 minutes early for class to claim a slice of the floor and a mat. We did like the fact that a fitness pass was offered which allowed us to attend as many classes as we chose to attend for one price but there was an overwhelming sense that additional charges were a theme. There was no longer a shower or sauna in the gym. The only saunas or steam rooms were available at an additional cost in the spa which was beautiful but expensive and not our vibe. Read Less
Sail Date: October 2018
This cruise was wonderful! I particularly enjoyed the “Freestyle” format. The venues provided everyone with a variety of options for dining. The Manhattan Room was my personal favorite. The staff was both pleasant and efficient. ... Read More
This cruise was wonderful! I particularly enjoyed the “Freestyle” format. The venues provided everyone with a variety of options for dining. The Manhattan Room was my personal favorite. The staff was both pleasant and efficient. Entertainment on this beautiful shop was first rate. The “Adele” tribute was incredible. There was something for everyone to enjoy. Port stops, though short, were great. The excursions that I booked through NCL were both informative and well organized. I particularly enjoyed the excursion on the island of Sao Miguel in the Azores. It truly has to be one of the most beautiful places on Earth. Around every bend was a picture postcard view. My cabin (9720) was spacious with plenty of storage. My only criticism would be the lack of effort of our cabin steward. He could have been much more thorough. All in all this was a very pleasant vacation experience. It was my first Transatlantic crossing, and I would gladly do it again! This cruise on The Breakaway provided memories to last a lifetime. I look forward to sailing with NCL again. Read Less
1 Helpful Vote
Sail Date: October 2018
The restaurants were very good especially the speciality group. Service at all venues and bars was friendly, prompt and well done. For port excursions, we were pleased with them all on this cruise and the ports we visited were ones we had ... Read More
The restaurants were very good especially the speciality group. Service at all venues and bars was friendly, prompt and well done. For port excursions, we were pleased with them all on this cruise and the ports we visited were ones we had not experienced before so that added to our enjoyment. The entertainment was quite good even though one show was not our cup of tea, but for other passengers it was. Our experience with service was good and all of our questions were answered and full of humour too. Our cabin met our expectations, was conveniently located and the cabin attendant was very good with her services and in responding to our few requests. We will travel with Norwegian again and have purchased Future Cruise Certificates to use for ourselves and for family members too. We found the overall experience was pleasing for us. The Captain always had the safety of the passengers and crew in mind when considering safety at sea due to weather conditions. That is and was very important to us. Read Less
Sail Date: October 2018
We did the Transatlantic Cruise previously on a May sailing and enjoyed it. This cruise was less enjoyable than the previous cruise. Activities were held in the Atrium which did not have room enough for the 3000+ people on the ship. ... Read More
We did the Transatlantic Cruise previously on a May sailing and enjoyed it. This cruise was less enjoyable than the previous cruise. Activities were held in the Atrium which did not have room enough for the 3000+ people on the ship. Service in the restaurants has declined. Dinners took 2 hours to complete. Meals that were served in the complementary dining rooms were very basic with no WOW meals or desserts being served. Reservations were needed for many of the shows and events on board. Cabin steward did not make up the rooms promptly. Shore excursions could not accommodate the number of people travelling on the ship. There were no comfortable seats anywhere on board. Disembarkation was very unorganized. No buses were available for transfer to the airports and we had to stand outside on a cold, windy day for over 2 hours. There was no Norwegian attendant to let you know where to go for your bus transfer. This experience will really make us rethink taking another NCL cruise. Read Less

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