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Sail Date: June 2014
We are very experienced travellers and have done a number of cruises, including with Celebrity. This June we sailed with Infinity up to Iceland. This was the end of 3 months of travel which began with a transatlantic on Holland ... Read More
We are very experienced travellers and have done a number of cruises, including with Celebrity. This June we sailed with Infinity up to Iceland. This was the end of 3 months of travel which began with a transatlantic on Holland America' Niew Amsterdam. Two ships of similar size and rating gave us a good point of comparison. Forget Infinity - pick Niew Amsterdam hands down!! We had been on the Millenium a few years ago, Infinity's sister ship. That cruise had been excellent so we were looking forward to this boat. While the ports and weather were fabulous, the cruse experience left us wanting to just get off. It was our worst cruise to date on any line or boat.. As noted by other travellers, Infinity looks beaten up, despite having been "solstisized" in 2012. The food was pretty uniformly terrible. We and our table mates sent meals back a number of times. Our kind waiter started to tell us which would the best bets each day in an effort to avoid this. The wine waiter was so keen to up our consumption that he was filling our glasses like water tumblers then with an empty bottle pushing us to buy another. The supervisory staff was not keeping an eye on things With exceptions of course, the staff seemed generally untrained and frequently just confused. The boarding process at ports was often chaotic - you would think they would have this down to a science by now. Many small things didn't work or had out of service signs for the whole voyage. The Canyon Ranch spa prices were much higher than on Holland America and as far as I could see that was impacting appointments. One staff said every treatment could be had for $40 off if you ask because no one was booking. Again 1st time we did not have a service - we could not justify their prices. The entertainment on Infinity was so so compared to Niew America which was terrific. Both had good enrichment lectures and both had good fitness facilities although the ladies change room on Niew Amsterdam was spotless at all times - Infinity's was a filthy swamp. I saw the same change room attendant twice fixing her makeup in the mirror then walking out, cleaning material in hand, without having actually cleaned up anything. Again, where was the supervision? By marked contrast our Holland America boat was charming. Excellent food, excellent staff and service, really fun entertainment and all of which was of a very high standard. The boat was in great shape although last refurbished before Infinity was Solstisized. They seem to be keeping it up. No question which company gets our business next time. Shore excursions are expensive with much time allotted to bathroom breaks in places with limited bathroom facilities. Groups are too large, so time is not used well. We are starting to make our own arrangements when we can. Read Less
Sail Date: May 2014
This was our 3rd cruise on Celebrity. Other two ships were also old ( Summit & Century) the only ships offering the destinations and dates we wanted. I blame the management for all of the oversight. Someone of authority needs to look ... Read More
This was our 3rd cruise on Celebrity. Other two ships were also old ( Summit & Century) the only ships offering the destinations and dates we wanted. I blame the management for all of the oversight. Someone of authority needs to look at the stained upholstery on ALL of the seats in the Trellis dining room. The Constellation Lounge also has stained and frayed chairs. The rooms need to be inspected by someone other than housekeeping because they are NOT doing the job. For example: Sloppy painting on decks, power washing needed on verandas. Plexiglas should have constant care. Toilets need Clorox. Shower tiles old and moldy. Thick dust visible under mini frig. Curtains, which only block about 80 percent of sun, need to be rehung or replaced. Upholstered furniture is fading and looks it. The toilets throughout the ship have black ring in them (bacteria?) The Oceanview buffet is very negligent in cleanliness. The servers should be using disposable gloves. The salt and pepper shakers are sticky as are condiment bottles. Ugh! In our opinion the food is below average in the Oceanview and average to slightly above in the Trellis. The workers were friendly and always helpful. Our itinerary of the Fjords/Iceland was SUPURB. Bought several excursions online and they were wonderful. Recommend Grayline in Iceland. The entertainment was OK but not great. WONDERFUL young woman giving talks on Sea life and birds. Need more of her! Port lectures again just ok. Shops were the usual stuff. The few days at sea were very boring unless you wanted to attend sales oriented offerings. Library had been picked thru. Really a shame that someone is "not minding the ship."   Read Less
Sail Date: May 2014
Mixed Experiences on Celebrity Infinity We recently completed a two week cruise of the Norwegian fjords and the North Atlantic Ocean through to Iceland. Our experience was something of a mixed bag, some good and others not so good. ... Read More
Mixed Experiences on Celebrity Infinity We recently completed a two week cruise of the Norwegian fjords and the North Atlantic Ocean through to Iceland. Our experience was something of a mixed bag, some good and others not so good. Let’s get the negatives out of the way first. There was nothing that was especially bad or unpleasant about the cruise - more a few relatively minor concerns plus a few on-going irritants we have with the RCCI brand. In no particular order these are: • Michael’s Club. From what was previously a very pleasant, if up-market, piano bar this seems to have been converted into a private club for the exclusive few - WTMB! On the one occasion we ventured into the room we were abruptly informed it was an exclusive venue to which we were apparently not entitled to use even though we are Elite members. It is situated pretty much in a thoroughfare adjacent to the casino and whenever we walked past it was generally completely empty so just for whom the venue is being exclusively reserved in anyone’s guess. It seems to us that it is a waste of valuable space and would surely be far preferable to revert to its original purpose as an albeit refined venue but open to all passengers. • Speciality restaurants. We went to Bistro on 5 for dinner one evening; we were the only patrons even though we spread our meal over a good one and a half hours. Again, this restaurant is very visible but it always seemed empty. In fact on the evening we patronised the place we were informed by the charming waitress that we were the first customers they had had that day! Although only a nominal USD5 is charged, we found the food to be of poor standard – overcooked, chewy crepes with far too spicy fillings for our taste. The obvious underutilisation and lack of popularity of the Bistro is similar to our previous experiences on the Constellation and the Eclipse. It occupies a relatively large space in a prime position on deck 5 which, in our view, could be put to much better use. For the first time on a cruise, we decided not to visit either of the other speciality restaurants, in this instance the SS United States and Qzine, which at USD45 a pop each are quite excessively expensive. Probably because most passengers feel the same way, neither venue ever seemed to be well patronised despite the daily hard sell and, towards the end of the cruise both were aggressively marketing two for the price of one offers as well as half price charges for a restricted luncheon menu on specific days. We strongly suggest Celebrity consider reducing prices in these establishments to make them more viable options for the average passenger. One other point – while the menu in SS United States provides an undoubted fine dining experience, it seems to be identical to the sister restaurants on other Celebrity ships (e.g. the Murano on Constellation), so loses some of its WOW factor as one knows precisely what to expect. • Entertainment. Real curates egg stuff, some pretty good, most mediocre cruise ship fare but entertaining enough. An operatic quartet, whom we encountered on a previous cruise, was especially good. The Celebrity orchestra was outstanding but some of the so-called Broadway type shows were distinctly ordinary despite a lot of energy from cast members. • Library. The library is relatively small and poorly stocked but, even then, some selfish passengers saw fit to abuse the facility. On one occasion we noticed a particularly inconsiderate passenger take out eleven books! • Condition of ship. As many other reviewers have pointed out, the Infinity is a bit run down and showing her age. But hey, she is almost 14 years old and, to our knowledge, has only been refurbished once since she was launched in 2001. While a bit tacky in certain areas she is on the whole, reasonably well maintained but, we suggest, should be scheduled for a dry-dock refurbishment before she gets in too noticeable a state of disrepair. • Cabin. Our cabin was a Concierge class balcony on the 8th deck, port side. Comfortable with adequate storage space. The only problem – it was an inter-leading room. Our neighbour seemed to be an insomniac and had the TV blaring until the wee hours of the morning on most nights. We found to our detriment that the inter-leading cabins on the Millennium class are most definitely not sound-proofed! • Embarkation. Pretty shambolic! There did not seem to be much organisation and, even though we were Concierge and Elite passengers, our queue seemed to be as slow as all the others. As we mentioned, nothing overtly off putting but concerns that perhaps Celebrity management should consider to maintain the status and marketability of its special position in the cruise industry. Now for the positives! • Itinerary. We chose this cruise because of the itinerary and were not disappointed. We did not participate in any of the ship’s excursions, opting as is our wont to do our own thing in each of the ports visited. However, for people who have not previously visited the bigger cities of Oslo and Reykjavik, we recommend they consider doing one or other of the ship’s suggested excursions as most of the better attractions, for example for Iceland such as the Blue Lagoon, geysers and Gullfoss Falls, are some distance from the port. We had been to both these cities before and had experienced many of the recommended highlights so, on this occassion, we confined ourselves to exploring the respective ports and environs on our own. Each of the ports were uniquely beautiful and we easily found something of interest to do in each venue. Ports on this cruise were:  Oslo: We docked close to downtown Oslo, starting our walking tour by visiting the imposing opera house before making our way to the city centre. Oslo is a beautiful city, and is easy to navigate. We strolled through downtown marvelling at many impressive statues and beautiful gardens. There was a choir festival on the go during our visit so every 100 metres or so, we were entertained to some folksy Norwegian choral works. The grounds of the formidable, somewhat austere Palace and adjacent gardens were also worth strolling through.  Kristianstad, Norway: A quaint little town but being a Sunday, most facilities and places of interest were closed save for a small food market. The main attraction, the fish market, was also closed on the day we visited.  Stavanger, Norway: We again just did our own thing opting just to walk through the town that has some lovely parks and fountains.  Torshavn, Faroe Islands: This was the only tender port but the tendering was very efficient and swift. Public transport is free circumnavigating the town and its environs on a regular basis with buses arriving promptly every twenty minutes. So, a good tip is to catch any Red bus - it will take you on a scenic tour overlooking the port and surrounding areas. If one chooses, the service can easily be used to “hop on, hop off” to visit some of the town’s attractions such as the cathedral and the ultra-modern grass covered Nordic House that houses a concert hall, theatre, restaurants and art gallery.  Reykjavik, Iceland: As mentioned, we had visited Reykjavik previously when we toured extensively taking in the geysers and hot springs, Gullfoss Falls, the thermal power plant and Pingvellir National Park where the fissure between the North American and Eurasian tectonic plates that is gradually tearing Iceland apart, is clearly visible. If one has not visited these attractions then a ship’s excursion or private tour is almost mandatory. We therefore stayed in Reykjavik itself for the day plus we were docked there. The first day we opted to do a walking tour through the downtown area visiting, inter alia, the shopping district, the impressive cathedral and the infamous phallic museum (which, had it not been for the pensioner’s discount we received on the admission fee, would have been a complete rip-off!). We then purchased tickets for the hop on, hop off bus that offered a scenic drive around the city, the most notable attraction of which is the striking Pearl Observatory, comprising the observatory, a number of restaurants and a conference centre, that offers majestic views of the city and surrounding areas. The next morning we followed the crowd and ended up doing a delightful walk from the ship along the shorefront to the city centre passing a number of unique statues, a restaurant and entertainment park made entirely of scrap metal, and an awesome sculpture of a Viking ship along the way. About a ten kilometre round trip but well worth the effort.  Lerwick, Shetland Islands: we really enjoyed this visit to a bit of Scotland in the middle of the North Atlantic! We walked our socks off through the town, its many gardens, flea markets, dockside attractions and the old fort overlooking the town.  Geiranger, Norway: Without doubt, the highlight of the whole trip. It is a majestic fjord. The sail in to the town of Geiranger takes a good four to five hours and one is gobsmacked by the beauty of the many waterfalls, snow-capped peaks and sheer majesty that greets one as the ship slowly meanders its way through the fjord. The famous Seven Sisters waterfall is everything it is drummed up to be and the town of Geiranger itself, is so beautifully situated it literally takes one’s breath away. We docked using a “floating dock” which was interesting, unique and an attraction in itself. Our visit included a strenuous walk through the magnificent cascading series of mini waterfalls and then a bus drive to the two most scenic viewpoints on either side of the town offering awesome views of the town and the surrounding mountains. Surely one of the most beautiful places in our wonderful planet?  Bergen, Norway: Our last port of call and the only day of the trip where we had really bad weather being greeted by heavy rains as soon as we docked. Bergen apparently, is not called the rain capital of Norway for nothing! A complimentary bus service takes passengers from the port to the centre of town, returning to the ship at regular intervals throughout the day. The weather was pretty miserable but we still managed to get to see some of the sights of the city including the cathedral (currently being renovated), the famous fish/food market and the picturesque coloured houses one sees in all the picture postcards of Bergen. Fortunately, the weather cleared so, along with all the other tourists from the four cruise ships that were in town that day, we opted for the funicular ride up the mountain overlooking the city. The funicular ride is very efficient and quick so the formidably long queue waiting soon dissipated and we were soon on top of the mountain with great views of the city and surrounds. Well worth the journey. • Elite perks. This was the first cruise for which we qualified for Elite status benefits. These included some very welcome free internet minutes, complimentary laundry (wash and fold), an evening “happy hour” with complimentary drinks and snacks, as well as an exclusive continental breakfast venue serving a range of smoothies, fresh fruits and speciality coffees in addition to the usual range of breads and pastries, cheeses and yoghurts. • Captain’s Club. Marlene, the vivacious Captain’s Club hostess on board the Infinity was quite simply the best, most efficient and hard-working we have yet experienced on any of our previous Celebrity cruises. Highly visible and on hand to attend to Captain’s Club member needs she invariably gave the impression that nothing was too much trouble. • Staff visibility. One or other senior staff member, be it the Hotel Director, Staff Captain, Executive Chef or the Master himself, were noticeable around the vessel on most occasions, while virtually the entire senior officer contingent were on hand during functions such as the Captain’s Club reception. • Service standards. We have always been impressed with the quality of staff training within the RCCI organisation. Staff, with very few exceptions, are invariably well trained, approachable, friendly and courteous always seemingly willing to go the extra mile. Our experience on this cruise was no exception. Our cabin attendants, Luciano and Francisco (two native Indians from India!!) were especially attentive and efficient. We had pre-arranged a ship’s excursion to Windsor Castle that dropped us off at Heathrow well in time for our return journey to South Africa. As such we had priority disembarkation so we did not experience the frustrations many passengers apparently had regarding lack of transport from Harwich. The trip to Windsor was interesting and gave us a good insight into this historical town. We recommend it to other passengers seeking a seamless transfer to the airport but who have a few hours to kill before their flight. All in all, we had a great cruise. Indeed, despite the few irritations one experiences on any holiday, what is there to really complain about when one has the good health and good fortune to even be able to cruise anyway, and to be able to see so many unique and beautiful places with cruise ship ambience and convenience? Life is good!   Read Less
Sail Date: May 2014
Let me start by saying we had absolutely perfect weather. That always helps the experience. We started our cruise in Copenhagen. We arrived the day before so had some time to explore the city before boarding the ship. The embarkation was a ... Read More
Let me start by saying we had absolutely perfect weather. That always helps the experience. We started our cruise in Copenhagen. We arrived the day before so had some time to explore the city before boarding the ship. The embarkation was a little long (at least an hour) of standing in line. Once on board we had some lunch while awaiting for our stateroom to be ready. We had a balcony room 7187. It was very nice. It did have a connecting door which I think adds a little to the noise factor. Our first stop was Oslo. We enjoyed visiting the folk museum plus the Viking museum. We used the hop on hop bus to get there. The bus was overwhelmed for the return trip to the ship. Not a great experience. Next up was Kristiansand. We did a ship tour there Lillesand by bus and by sea. The bus was extremely hot and we only had 20 minutes in Lillesand. The tour narrator did a nice job of explaining Norway - especially their economics. The boat tour was nice. Next stop was Stavenger, Norway. We had prebooked a boat tour there and took that for a couple of hours in the morning. In the afternoon we walked around the town, which is quite beautiful. Next stop was the Faroe Islands. This was a favorite stop. We were travelling with another couple and for $100 per couple we hired a taxi to drive us around for 2 1/2 hours. It was really beautiful. It was very green, lots of buildings with grass on the roofs. In the afternoon we walked around town. Next up was Iceland. We rented a car there and drove the Golden Circle seeing the 3 main sights. The car rental was $130 plus fuel, so not a bad deal for 4 people. But watch out, they really want to ding you for any damage to the car. We took all the extra insurance. But, there is still a high deductible. The car rental agency will pick you up at the ship dock and deliver you back there. Next stop was the Shetland Islands. We took about a 5 mile walk there. We walked along the coast and back through town. After that was the highlight of the cruise - Geiranger Fjord. We were due into Geirange at 11:00, but were up on deck to enjoy the fjord from about 8:00 on. They opened the helipad so that passengers could be up there while cruising the fjord. Geiranger is the most amazing port with a waterfall through town. We hiked to the top of the waterfall - they have steps going up and then hiked down the road. In the afternoon we did a tour on the bus up to the mountain that is at 4600 feet up. Quite the drive. Our last stop was Bergen. Here we had our only rain. It poured in the morning, but cleared up by afternoon. Our room steward, Ray, was great, as was our assistant waiter, Soner, who was from Turkey. We loved him. Also, special were Angga from Bali who was our wine steward in the dining room, plus usually gave us our before dinner drink in the Cellar Masters Bar. We ate at Qsine, the specialty dining restaurant. It was good, but we always feel that we eat too much when we eat at the specialty dining. We ate dinner every other night in the main dining room. We thought the food was very good. We had the 123go so had the classic beverage package, plus prepaid gratuities. I find the at sea days kind of boring. We did attend the talks by Chelsea who was great. She was 24 years old and a marine biologist. She talked about whales, dolphins, sea birds, and seals in 4 different programs. She is a great speaker and is an asset to their enrichment program. We loved the cruise and I think we especially loved it because of the great port stops. Read Less
Sail Date: May 2014
Have cruised more 20 times on various lines and ships (but never with Celebrity). Came across this particular cruise vising Iceland and some other very nice ports so decided to book. Got a balcony cabin and the weather was fantastic so no ... Read More
Have cruised more 20 times on various lines and ships (but never with Celebrity). Came across this particular cruise vising Iceland and some other very nice ports so decided to book. Got a balcony cabin and the weather was fantastic so no complaint there. I thought I would write this review to express some of my personal opinions which others may find useful when deciding whether to opt for this ship (Infinity). Embarkation at CPH was a little shambolic; very long wait I am sure something can be done to improve this process. The cabin was adequately clean, except for on the top of the TV where a lot of dust has accumulated. The mini fridge was not cold. I bought my own shampoo but not shower gel due to luggage allowance limit on flight over from UK to CPH. There was no shower gel provided just small bar of soap. I was a bit annoyed as if I had known, I would have brought my own shower gel along. The shampoo provided was in a small pitiful bottle. I have very long hair and so it does not last more than a day (even when used conservatively). Yet when asked for more, I felt the steward was begrudging this and I got one new bottle every other two days. Luckily, as said I had brought my own. There were not many interesting activities for sea days. However, as stated we did not mind as we just enjoyed sitting on the balcony instead. The food in Trellis was hit and miss. Service was ok from the waiter but not sure the role of the assistant waiter as we hardly ever saw her? Since their wages are mainly from tips from passengers, I wonder if Celeb created this extra new position for a reason. On a few occasions we dined on deck 10 as the food seemed better there compared to the restaurants and we saw our assistant waiter also on this deck so not sure why she was in two places. Our wine sommelier was appalling in knowledge, service. and attitude. Came across another in the bar she was very nice and polite. We bought a wine package it was not very nice; these bottles you probably wouldn't shell out more than 3 dollars at home yet on this ship they charge well over $100, a total rip off. We wish we had investigated the possibility of brining our own wine and pay for corkage fee. We paid extra to dine in SS and Qsine. SS was good but we felt Qsine was definitely overhyped. Don't get me wrong, if you have $40 spare by all means do try as the concept is quirky. However the service and food were appalling in equal measures. Some reviews I have read indicated too much food yet as soon as we sat down our waitress told us we were allowed to choose 3 starters dishes and one main only to share (the portions are not big). .. We chose disco shrimp and it is ... ladies and gentlemen, prawn cocktail in a glass, the glass sat on a flashing light cube. We looked forward to the Alaskan crab but when it came out was a ball of mess covered in sauce. The sauce was nice but whatever it was, could not taste the crab so it could have been a seahorse for all we knew! The soup was the only tasty thing however served in a test tube and had to be drawn up by a straw. Needless to say, was very fiddly so after two tries each time withdrawing 1 ml of soup we gave up. Even if we didn't, it must be mentioned here that for each dish, the waitress was rushing to remove even though we had not finished, perhaps because the next one was ready. The desserts included three types of icecream which you could have made yourself from the icecream parlour on deck 10. So we did feel cheated with Qsine having had to pay extra. Would have liked to try the indian or Lebanese but as said the waitress said we could only have 3 starters and 1 main. In her very words ' You will have to show me what you ordered on the ipad and once I am happy I will allow you to go ahead. and you can choose 3 starters and 1 main. I do feel Qsine is a case of ' everyone was applauding the emperor's elaborate outfit until someone shouted the emperor is naked... well I am that someone. As said, the food was edible but you ought to know if it is worth your dollars. Hope you make the right choice. Overall it was ok a cruise but we would probably cruise with Princess again. Read Less
Sail Date: May 2014
We had a concierge class cabin on deck 8, close to the stairs/elevators which was a good location for us. The cabin and balcony were good sized and having the little couch area was nice. The bathroom and the counters in the cabin could use ... Read More
We had a concierge class cabin on deck 8, close to the stairs/elevators which was a good location for us. The cabin and balcony were good sized and having the little couch area was nice. The bathroom and the counters in the cabin could use a little love. We noticed several areas of the ship that could use some updating/maintenance but nothing that interfered with having a great cruise. The itinerary was fantastic, starting in Copenhagen, 5 ports in Norway, Iceland, Faroe Islands and Shetland Islands. This was our first cruise on Celebrity but we have been on many cruises with Princess and HAL. We were expecting the food and service to be just a notch better than on Princess and HAL, based on what we had read. The cabin steward, bar tenders, wait staff, etc. were all very friendly and accommodating. The wait staff in the main dining room (select seating) seemed to be stretched thin so the service was slow. Not a problem since we were not going anywhere! Natalie the hostess at the front was always smiling, laughing and eager to find a table for us. However the food in the MDR was usually just mediocre, nothing special, no seasoning, dry, etc. The only excellent dish we had was the escargot appetizer and one meal was inedible; a steak that was so tough it was sent back. The food in the buffet was typical buffet food and very crowded. We only ate in one specialty restaurant (Bistro on 5) and the crepes were very good. The other specialty restaurants were just too expensive! Based on our research we didn’t expect much from the entertainment but most of the shows were quite good (Elton John tribute, dance/variety shows) and the music in the lounges was good. They had quite a bit of classical music in the theatre (violin, opera) which was well attended, but not our cup of tea. We booked the 123 GO with the Classic Beverage Package included. The wine by the glass selection was very limited (1 each chardonnay, cab sauvignon, merlot, etc.). The first day or two the cabernet was by Wente and was very good then it changed to Smoking Loon which was terrible. The chardonnay selection was Benziger and was marginally drinkable. So we mostly drank vodka, the beverage package included several good choices. Since bottled water and soft drinks were also included in the package we got a lot of use out of it. Overall it was a great cruise with the itinerary and perfect weather. If the right itinerary, price and promotions were offered we would probably try another Celebrity cruise on one of the newer ships to see if our experience with the MDR food was an anomaly. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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