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6 Helpful Votes
Sail Date: July 2017
The ship is young enough and attractively styled and crewed! Maintenance of rust and cleaning of deck,glass,and balcony are not great. Cabin and storage was totally fine. Our cabin steward was never close to our heart and when we ... Read More
The ship is young enough and attractively styled and crewed! Maintenance of rust and cleaning of deck,glass,and balcony are not great. Cabin and storage was totally fine. Our cabin steward was never close to our heart and when we boarded one waste bin was not emptied, nor the bedside table cleaned. The toilet compartment seemed to need a deep clean /freshening. The Senior Housekeeper always looked in control but the staff were disappointing as stewards and waiters. Our cabin /balcony was blighted by the constant contact with Zodiac boats being lowered and raised to the top deck storage. Ponant made several blunders during the booking, confusing my details with someone on the other side of the world with a similar name. We were given an on board spend to our surprise just before the end of the cruise after being told earlier that there was none. I must say the Captain and French members of staff were excellent as was Camal the Cruise Director. Though with a 98% English speaking passenger group why French was usually the first language spoken I never understood. The very few French speakers on board were favoured and one day, next in line to board a zodiac ,we became invisible as a French couple were shown on ahead of us ! Even more outstanding were the large Nature Guide/Zodiac pilots team who gave excellent lectures/briefings and were entertaining stars. The trouble was the food and drink. The baking was also pathetic at times. Twice there were "fancy" set menu special/party nights in the very attractive main dining room. However the set menu food was even worse than regular cooking.Now I have been on many ships and make every allowance I can for the catering difficulty of a small ship in remote waters, but this was BAD. The extra pasta meal required due to the sea state delay in final docking was one of the better efforts!! To cap it Ponant served as house wine (to mainly Australian passengers) cheap Australian "Oxford Landing" wines, which irritated many. Cabin service food was simple but fast and well served. Eventually some poor French wines did materialized! Bar service could be slow with one bar man being the norm and many cocktails on offer! I will say I enjoyed the free flowing Champagne.... The "Grill" (deck) restaurant/buffet is too small when the ship is full and the weather hot. These Kimberly Coast cruises attracted mostly (noisy) elderly Australians so the fun of an international passenger mix was missing. Good ships photography/DVD service. Did not use internet, (100 minutes@ 30Euroes). I could never use Ponant again as my food and drink is important to me. Read Less
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