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4 Helpful Votes
Sail Date: January 2018
We've cruised with Silversea about a dozen times. Unfortunately, this one is at the bottom of the ranking list. We convinced another couple to join us. For three days after reporting it, they endured a fire alarm that went off ... Read More
We've cruised with Silversea about a dozen times. Unfortunately, this one is at the bottom of the ranking list. We convinced another couple to join us. For three days after reporting it, they endured a fire alarm that went off several times a day and water leaking through a ceiling light fixture. I finally intervened and helped get them moved to another suite. I made it very clear Silversea had embarrassed me as well as themselves. They don't seem to care. To be fair, some compensation was made but too little, too late. That same friend was taken to task (discreetly) for wearing bermuda shorts at an on-deck venue after sunset. This, despite a group of four sitting at the bar similarly dressed (to whom nothing was said) and the specific admonition in the daily "Chronicle" that shorts were not permitted within indoor venues. I doubt my friends will sail with Silversea again. During the trip, we were informed they had "run out" of buffalo mozzarella cheese, Perrier, Pelligrino, Sapphire Gin, Tiki wine, all French rose wine and Amarula. On a six star ship?? Menu was fairly repetitious and two dinners arrived cold. Individual staff were attentive and friendly. Our cabin steward and butler were excellent but overall, where the answer to any request used to be "right away" this time there were excuses why it could not be done. In general, service was at least one tick off. And, once again, obtaining service on the pool deck was an exercise in frustration. The ship well kept but old and tired. Time to let it go. We will avoid sailing on the Wind. We are going to give Silversea about one more shot then move on. Read Less
9 Helpful Votes
Sail Date: June 2017
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great ... Read More
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great language immersion experience for me too. The fact that alcoholic drinks were included in the already low price was also a positive. However, the service was not as good as on other cruises, the restaurants staff in general do not show any enthusiasm, and seem a bit bored. On the first evening dinner, we had a couple of waiters that were simply difficult to deal with. We requested a change and had a great pair of friendly waiters for the rest of the cruise. In the buffet, cleanliness seems to be a problem and the table towels appear to be reused without any wash, with visible stains, and a smell that does not resemble that of a freshly cleaned towel. As opposed to the formal dining restaurant where all is up to standard or better. The cabin, an inside one, is surprisingly larger than many other cruise ships, with plenty of storage space. When reported, an issues are quickly resolved. So in summary, this a good cruise ship and line but only if you are not to picky about Read Less
13 Helpful Votes
Sail Date: March 2016
We booked an 8 day cruise on the Tere Moana, Mar. 11-19, beginning in Colon, Panama and ending in St. Maarten. On the first day we were notified that we would not be sailing until the next day to allow the swells to diminish from Colon ... Read More
We booked an 8 day cruise on the Tere Moana, Mar. 11-19, beginning in Colon, Panama and ending in St. Maarten. On the first day we were notified that we would not be sailing until the next day to allow the swells to diminish from Colon to Cartagena. We were also told we wouldn't be stopping in Les Saintes due to losing a day of travel. The swells didn't get smaller, so we sailed anyway. After docking in Cartegena in the p.m. and leaving again at noon the next day we sailed onto Aruba where we were supposed to be for a full day. That was adjusted to just 3 hrs. which didn't allow for any beach time, but we did pick up Mr. Bailey/wife, CEO and also the president of the line, which appeared to be the main reason for stopping there since we had no time to go to the beaches. Originally Les Saintes was cancelled, but now was on the agenda once again and St. Barts was cancelled instead, once again due to swells. That seemed to be the standard reason whenever they changed the schedule. The swells were always present on the entire voyage, but that didn't seem to make a difference on going to Les Saintes.On Les Saintes we headed off to the beach with our snorkel gear hoping to spend the day there. There were no bathrooms on this beach (which the ship recommended). The sand was brown and grainy (not the white sand we had come to expect in the Caribbean on other islands). There was a dead fish floating in the edge of the water along with trash (paper plates, cups, etc.) and crisp sea weed that had been there for days. Needless to say no one went into the water except to relieve themselves (i.e. no bathrooms). Later in the a.m. a couple guys from the crew brought down a cooler with water, beer, wine and a couple plastic chairs, umbrellas and noodles for swimming. There were portable gas barbeques on the ship which stayed covered and on the ship, never to be used the entire cruise. We had lunch in town at a French cafe since the beach was not useable. We booked this trip because of our experience on the Paul Gauguin ship in the Tahitian Islands where we had a wonderful beach barbeque with lobster, fresh fish, etc. We never wanted for anything on that cruise. We never saw fresh fish or fresh lobster on this ship. When my wife ordered dinner one eve, the menu listed lobster stuffed with shrimp and crab. Well, she's allergic to shrimp so asked the server if she might have a plain lobster. He said, "No, it comes frozen stuffed with shrimp and crab." So then at the bottom of the menu it said you can always order fresh fish, which she asked about. The only "fresh" fish they offered was farm raised salmon - I'd like to know where the farm is that raised salmon in the Caribbean. It arrived at the table mush and inedible - we think they must have microwaved it as it definitely had not been grilled. I think, as did some of the other passengers, they were just cleaning out the pantry before turning the ship over ot the new owners. The cruise director, Rico, could not speak a lot of English and even more importantly, couldn't read it off the screen when he was supposed to tell what sights to see on the islands. It was so painful to watch that another passenger took pity on him and grabbed the microphone and read what was listed on the screen for him! As a side note, this ship had already been sold, with only 2 more cruises to sail before turning it over to the new owners. We felt they gave the job to this guy because the previous director had quit for another job when he found out the boat had sold. At the bar by the pool, many people were delivering their own drinks - only 1 bartender and he would sometimes disappear downstairs for a period of time, leaving the bar unattended. We paid over $3,000 each for this - it was worse than a 3-day cruise to Ensenada! We felt we had been scammed - and they will not admit it, only replying to our letter saying there were no other complaints. We heard plenty of complaints on the ship, along with comments such as "we will not even think of sailing on a Paul Gauguin ship ever again." In fact, I would estimate 25%, at least, of the passengers were sailing on discounted fares as payment from a previous voyage in the Tahitian Islands where they had to spend extra time in Papeete, thus missing one of the other islands, due to an engine problem on the ship. This sounds like a maintenance issue (or lack of). The people on our ship were told this was the only cruise left they could sign up for with space available! The cabin was very nice - lots of storage. The stewardess kept the room clean, towels stocked as well as the refrigerator stocked. We feel this small boat should never have been sailing in open water - even half the crew was ill. A couple nights we were hitting the waves so hard it sounded like someone was hitting the bottom of the boat under our bed with a sledgehammer. We didn't book the ship's shore excursions, but had a private shore excursion in Cartagena which had to be rearranged because of arriving late and leaving earlier than anticipated, so we had a 2 1/2 hr. private tour instead of the 4 hr. tour we had planned and paid for. The service people were very friendly and helpful, considering most of them were probably losing their jobs in a few weeks due to the sale. Regarding entertainment - Due to the small size of the ship, the only entertainment was Alex, the keyboardist and also one night many crew members who had definite talent gave impressive performances. Obviously, the Paul Gauguin company does not care much about their reputation or they would have done a decent job on the Tere Moana, even though they had sold it. They have only 1 other ship, the Paul Gauguin, although Mr. Bailey, CEO, informed the passengers that they also own Air Tahiti Nui Airlines, and some of the Intercontinental Hotels in the Tahitian Islands and have just purchased Marlon Brando's private island, should we wish to book a stay with them! He never once mentioned the problems on this boat or apologized for anything - just seemed interested in selling. Obviously, he didn't care about the paying passengers on board that were sorely disappointed as well as disgusted by the attitude of the higher-ups. We certainly do not ever plan to patronize any of the above companies they own. As a final note (insult) to the passengers, it was announced that there were no taxis on St. Maarten, but Paul Gauguin would provide transport to the airport for $35. per person! We weren't surprised, as we had been taken advantage of since we boarded the ship. We knew better than to believe that, so picked up our luggage, walked to the end of the pier where we were immediately asked if we'd like a taxi. We accepted a taxi for just the 2 of us, for a total of $25.00. Read Less

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