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5 Helpful Votes
Sail Date: September 2018
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. ... Read More
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse than the worse cafeteria food both on Deck 10 and in the dining room. The service in the dining room was S-L-O-W. At least 20 minutes between ordering the meal, receiving the starter, another 20 minutes to receive the main course and at least another 20 minutes after completing or asking them to take a dish away to receive the next item of disgust or the dessert menu then yet another 20 minutes to receive the dessert. Yet the steward and his helper always smiled. The food received at the table at dinner was cold and had to be returned many times. The spa only offered services of the sauna. My husband and myself were denied access to the steam room and other spa facilities other than those at cost such as massage services. When we asked the room steward for CLEAN robes in the stateroom because those in the stateroom had a horrific odor about them, the room steward hung smelly robes in the room. We had to ask for CLEAN ODOR FREE robes in the stateroom. We paid for transportation to the airport at the end of the cruise. We set on a bus at the cruise terminal for 3 hours waiting for the bus to leave the port. We were instructed to disembark and be on the bus for transport to the airport at 0630. We sat on that bus without food water and access to restroom facilities for 3 hours before the bus drove the 2-hour route to Narita Airport. There was constantly a crowd of people outside our stateroom during the cruise. I am a disabled senior citizen. I went to the Main Lobby to complain about the constant crowds outside my stateroom including the fact that other passengers do not have to deal with such crowds at all times of day and evening and I was rudely mistreated by the fellow working the Captains Club. The officers and the crew on the Milennium are very disrespectful. Not only will I NEVER go on another Celebrity Cruise, I do NOT recommend this cruise line at all. I will forever stick with the cruise lines I have sailed with in the past....the wonderfully appointed Holland America Cruise Line. Heck! I have even had better cruise experiences on Carnival Cruises. Read Less
4 Helpful Votes
Sail Date: April 2018
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on ... Read More
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on this one. Everything was crowded and finding a seat in Oceanview Cafe was difficult if not impossible. Service in the dining room at lunch was VERY slow. Entertainment was poor and when you're at sea so many days, good entertainment is something you look forward to, but not so much this time. Of course there were several repeats being a back to back cruise for us and most were not ones I cared to see twice. A little new talent came on board in Russia and was pretty good but not the quality we had experienced on Celebrity in the past. The lounge groups were not changed out and were so so at best, in my opinion. It seems sad when Karaoke has better talent than the stage. However, the Production Crew of young people were the best I've ever seen on any ship. Kudos to them. I understand it may be hard to obtain entertainers due to the long flight over and many days at sea with having only one or two shows, but The Captain was wonderful, seen everywhere, kept us well informed, attended every performance, and so forth. The Cruise Director also did everything he could to make it fun. Those special events for Captains Club were hit and miss. The brunch was lovely. The party with Senior Officers was so crowded there were no seats and service was not good. With so many members perhaps 2 parties could be held splitting up the group. When I mentioned this to the young woman at the CC desk she acted offended. And although I appreciated the box of chocolates it was given to us as we were packing to depart so there was no time to enjoy it and who wants to add baggage at the last minute? Ports of in Japan of Aomoir, Hakodate,Sapporo, and our final port in Canada - Vancouver were all wonderful. I enjoyed Petropavlovsk, Russia as well but the tendering was a mess. Very rough and the line to get on the tender to return to the ship was well over an hour standing in line. Some who came later just got off and right into line to return to the ship. There was even damage to one of the tenders it was so rough. This was my first and last Trans-Pacific cruise. Read Less
4 Helpful Votes
Sail Date: April 2018
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed ... Read More
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed over the mattress to try to give some comfort. Bed was suppose to be a queen, but was two singles put together. A foam overlay was first placed on top after the initial complaint, then a second. The overlays were of different heights which made it hard to sleep together, The bed remained lumpy and uncomfortable for the cruise, and we slept very uncomfortably for the entire 18 nights.. We both rose every morning with back pain. Night time entertainment was good, although the evening shows only lasted about 45 minutes. There was very little of interest to do of a daytime. Enjoyed the daytime lectures but again only lasted about 45 minutes.Spent a lot of time just sitting looking at an ocean. A very boring cruise. The food was great, but became monotonous in the grand dining room because the menu was never varied much. Read Less
4 Helpful Votes
Sail Date: October 2017
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down ... Read More
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down over food issues and brought chef to us--who then made excuses about trying to please guest who didn't like spicy or tasty food. (Cruise line trying to please wrong people). .Ports ok... Specialty results were good=with the quality one used to find of Celebrity.. Stale crackers in essentially forced quarantine. What we were offered for restitution totally inadequate. Service on board was great except for room service who may have gotten overwhelmed because of serving quarantined guest. Restitution offered only for days you had sought medical treatment. Had to smooze staff to get a refund on excusion we were unable to go on due to sickness. Policy exist to only refund those unable to attend during quarantine. (we had been sick for two days before quarantine)... Won't be traveling Celebrity any time soon... Kudos to our cabin attendant Lenie who went far beyond the normal call of duty. We were in 9356... This was out 19th cruise.. 4k video will soon be posted on you tube.. Bora Bora and Sydney were the best ports. Ackland cultural experience excursion Disappointing--2.6 hours on bus thru NZ countryside not mentioned beforehand. Read Less
1 Helpful Vote
Sail Date: October 2017
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained ... Read More
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained mattress. Ugh! Dining was just so-so. The extra dining rooms were priced high at $50/person. Much too pricey. They would stand outside the main dining area and try and recruit people to go there. Most everything on board had an extra price tag to it or it was intended to sell you something as a result of a presentation. Our room steward was superb but was run off his feet with so many rooms to care for just on his own. We've always had 2 stewards on other cruises. The ship had no promenade deck to walk around. This was a huge disappointment. The running track above the pool area was short and had a lot of people walking across it or using walkers. Not good for a power walk. The ship had an outbreak of the Nora virus. We all had a number of days of sickness but not from that. But because one of us visited the medical clinic, we were quarantined, including our luggage. But were not told that our luggage would be in a different area when we disembarked. Read Less
4 Helpful Votes
Sail Date: September 2017
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience ... Read More
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience and in talking with Celebrity guests, many find the attraction is the Captains Circle perks. None of this should be considered a reason not to take Celebrity but to let you know - Celebrity fell short of expectation and needs to advance their game. Celebrity does not do any place set up at the Oceanview Buffet. Other cruise line puts napkins, forks, knife, and spoon on every table. Doing so will alleviate crowding/ circulation issues. Other cruise lines put a coffee mug and glass on every table. Celebrity: nada. This means passengers need to carry many things away to their table and sometimes make multiple trips back to the serving area. This compounds the already crowded space. Celebrity puts a spoon holder next to the coffee dispenser. People put used spoons into the spoon holder. If not, the spoon holders are otherwise empty. Other cruise lines put out coffee stir sticks plus spoons but the spoons are already on the table thus are often not necessary. Celebrity coffee is very good. Keep it up. Prepare to spice your food – Celebrity adds minimal seasoning. Sticky buns – only once on the voyage. No bran muffins. Oat muffins yes. They have no sugar added cookies – thanks. Other cruise lines create a main course style buffet dinner using elements from the main dining menu. Some also put a place mat and wine glass at the buffet place setting. Celebrity did not use much imagination here and sometimes appears to create the buffet dinner menu out of what was available for lunch. We had the occasional “Good Evening” from the Celebrity waiters as diners entered the restaurant. Other cruise lines have a variety of individual cereal boxes for breakfast. Celebrity uses only 3 bulk cereal dispensers. Different fruits may be available occasionally, yesterday bananas, today grapefruit. So far no fresh plums, strawberries, blueberries, nectarines or peaches. Cantaloupe, watermelon, pineapple, pineapples and apples are the usual. It appears the custom pasta dishes lack garlic, basil, capers and fresh squeeze lemon – no flavour. Due to the extended cold weather, the line up for lunch in the dining room is too long and tables in the buffet at noon are scarce. Signs urge passengers to not occupy the table any longer than necessary so others can sit down. Dining areas are often crowded. Something is amiss. Celebrity sugar free and no sugar added desserts are varied and tasty - kudos. Celebrity fish and chips were quite good. The Celebrity Timeless Dinner menu carries both steak and escargot - bravo! Celebrity Scampi are only large shrimp. Formal night scampi was a mere 4 shrimp with rice. Another formal night had lobster. The dinner portions on Celebrity are small – enough for me but many people ordered double everything. Salad soup entrée. Some waste observed and definitely adds to the cruise line costs. Stores were nice and probably too big and too numerous. The staff appeared under worked and needed sales. Celebrity had a buffet chocolate dip dessert for fruit. Nice. The Beef Bourgogne was sent back – it had strips of burnt bacon added to the stewed beef. The sea bass fish was over cooked, the seafood bisque smelled foul fish and some fish dishes were simply not fresh. The Greek salad had no tomatoes, red onions or Greek dressing. The trout was a mere half of a fillet. The potatoes whether on the plate or in a salad were undercooked. Many items were very good. The Captain Nicholas from Chania was personable, exuded competence and kept us all informed. Excellent leader. Theatre and lounges were very nice. Entertainment average to “Let’s leave early” The invite to the Heli Pad was nice. Terrible TV, no on demand service, the onboard recording service in some cases used old equipment. No published movie schedule The Deck 8 Library was almost void of any books. No onboard laundry or ironing board. Laundry by the bag is $50 each. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room ... Read More
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room table - we had asked for a large table but we ended up with a table for two. This made it hard to meet people. We did do a couple of lunches with shared tables but then did not see these people again. The second disappointment was that there was no game room. (Never thought to check) There was a two level library with no books on the second floor - (this could have been converted to a game room). To play cards we had to go between meals and play in the Oceanview Cafe. We did see other playing in the bars and around the ship but the tables were short and you had to lean over and this hurt the back. The Oceanview Cafe for breakfast, lunch and tea time - only changed a few items everyday - but was pretty much the same. We understand it is hard to change for breakfast but not for lunch and tea time. (Didn't use for dinner except the first night as we didn't get in till almost 9 PM) The main dinning room for dinner - the wait staff was great but the food was not what we were expecting. We had always heard that Celebrity was one step above RCCL but this was not the case. Of the 14 meals we had in the dinning room 3 were very good, the rest were not. I did mention this to the Head Waiter and she suggested an Indian Dinner - we said OK - but I had had two Indian Dinners on RCCL on our March cruise and Celebrity did not measure up to them. We had asked for a low diet for Paul - when we were on RCCL the Head Waiter came every night to talk to Paul and wanted to know what Paul wanted the next night and the meal was prepared with no or little salt, on this cruise they left it up to the waiter and all he did was point to an item and say that he thought this was the lowest salt item. After the third night we didn't even ask him - we looked over the menu and decided what would be best for Paul but mostly he ate grilled chicken as this seemed the best choice without a sauce. We did not find the Elite Program as good as the Diamond Plus program. There were several things that we noticed. One was that as a diamond plus we got a free photo. This is is very inexpensive perk since the photos are already printed and are just recycled (thrown away) anyway. On Celebrity you did get a discount but you had to pay for the photo. The other thing was on RCCL between 5-8 in the evening you could go to the diamond lounge and get free drinks (alcohol, pop, water) and get up to three drinks per person additional that could be used at any bar on the ship except in the dinning room (this was automatically put on your sea pass). On Celebrity - you got only three coupons for the free drinks but they were only good at two individual bars plus the club and if you went into the elite lounge (club) they required a coupon for each drink. We found the excursions extremely high priced especially is Russia. We did mention it to the shore excursion people and they said that the prices were set by corporate office. We did enjoy the excursions but we felt that the excursion in Russia to be worth at the most about $100 per person rather than $249 per person. The ship ran out of things like Peanut Butter, Shrimp and Half & Half. They may have run out of more items but this are the only ones that we know of. We realize that they might not have been able to supplement there provisions due to the ports we were at but these items are pretty standard item and they should not have run out. As we wondered about our opinions, we were concerned if it was just us, but we talk to a few other couples at the airport going home and they were feeling the same as us - especially about the food. We are not sure if Celebrity has slipped or if it was just this ship - but it makes us think twice about doing another Celebrity cruise. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable ... Read More
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable scooter . We saw nothing of Hawaii only the shops around the dock area. The entertainment was so poor that the passengers were leaving the theatre as the shows were going on , some shows were over a year old as seen on an Alaska cruise before. Staff and food were very good but a complete waste of money for us would not do this again. This could be our last cruise on Celebrity or Royal Carribbean as we feel like that the qualiy has dropped below the standard we expect from them.Tendering is a complete nightmare for those with a disablity as we were informed 3 times that we could take her travel scooter on the tender and when we got to the tender we were informed that it was not possible to take it. Read Less
8 Helpful Votes
Sail Date: September 2016
Stateroom 2112 Concierge class. We book this cruise to celebrate our wedding anniversary. Embarkation: arrived at port to find a queue over 100 yds long awaiting to deposit their bags in the baggage drop area, in temperatures of ... Read More
Stateroom 2112 Concierge class. We book this cruise to celebrate our wedding anniversary. Embarkation: arrived at port to find a queue over 100 yds long awaiting to deposit their bags in the baggage drop area, in temperatures of over 24 degrees.This was despite all our bags being pretagged with our deck and stateroom number on. There was a total lack of porters to help speed up the process. Once on board our stateroom was very comfortable and our stewardess was excellent. We then encountered the two main problems. The food in the Grand Epernay restaurant was limited in choice and very low quality, far below the standard we expected. If this restaurant was in the high street it would not last 6 months. After 5 nights we decided to eat every night in the Speciality Restaurants. This cost us an additional $800 just to get food near the standard expected. We also talked to people who reverted to eating the childs portions because the food was of a higher standard, and others went to the Oceanview Buffet Restaurant where the menu was more extensive and the food better.. We purchased a drink package on the promise of fine wines and speciality beers. We found from the very first night at a lot of the speciality wines or beers were not available, having apparently been consumed by guests travelling from Vancouver to Hawaii, so all the was left were wines of a lesser quality. As the cruise progressed the standard of wines available deteriorated further. Certain spirits also began to disappear and go out of stock for the entire cruise. We also felt that there was a lack of professionalism by some of the bar staff, having the return 6 gin and tonic at various times and bars, 3 due to being mixed with soda, and 3 mixed with totally flat tonic, again not what you expect from supposedly top of the range cruise line. As the cruise progressed certain food disappeared from the Oceanview Restaurant. This cruise had 9 sea days and the daytime entertainment fell far below what we would have expected. We found this ship to be very divided by class. Aqua Class had their own dining room as did Suites, and judging by the menus available to these guests the food was far more varied and of a much higher quality. So if you want fine dining you had to go Aqua Class or above or do what we did and dine in the Speciality Restaurants. Disembarkation was an even bigger shambles. We had to be out of our stateroom by 8am and its was 2.1/2 hours before we could exit the ship, only to meet more chaos and holdups in the baggage collection area. All in all this was the worst cruise we have ever been on, and it is unlikely that we would go with Celebrity again. We would not recommend Celebrity Cruises to anyone. Read Less
6 Helpful Votes
Sail Date: April 2016
For decades, celebrity has been my favorite cruise line. I have recommended celebrity to hundreds of people. After spending time on the Solstice, I honestly cannot recommend this cruise line anymore. The ship itself was great. While ... Read More
For decades, celebrity has been my favorite cruise line. I have recommended celebrity to hundreds of people. After spending time on the Solstice, I honestly cannot recommend this cruise line anymore. The ship itself was great. While buffets for breakfast and lunch where diversified and tasty, dinner is a different story. I was sitting at a table for 10 and not one night went by without someone returning their meal. In over 100 cruises I never sent back an entrée but I did so on the Solstice. Also, diner service was slow. Waiters were really hustling but, in my judgment, they were spread too thin and could not keep up with their table assignments. Visiting entertainment was very good. On the other hand, the production shows where too loud, and all rock type music. The average age on the ship was probably between 55 to 60. The shows should have been presented to teenagers or 20-year-olds. . We were on Azamara a month or two ago and found the same problem. The dancers were excellent but the content of their shows was entirely misdirected. A complete waste of talent! On sea days, we found two guest lecturers were excellent. But that's about it. The rest of the daily activities were average, at best. Well most of the day crew were well-trained and provided good service, a reasonably large percentage of crewmembers, especially in the the cafeteria and deck areas were much too anxious to get where they were going in as a result there was a lack of courtesy to passengers who happened to be in the way. As far as shore excursions were concerned, we did not participate. I did not hear any comments, good or bad from fellow passengers Did use the gym two or three occasions and the equipment was above average.. Read Less
16 Helpful Votes
Sail Date: April 2016
This cruise was selected as we had done the identical cruise, same time, same ship, last year (2015). On the basis of that particular cruise we were (and are) in a position to make an unbiased comparison to both cruises. Itinerary was the ... Read More
This cruise was selected as we had done the identical cruise, same time, same ship, last year (2015). On the basis of that particular cruise we were (and are) in a position to make an unbiased comparison to both cruises. Itinerary was the same however on a scale of 1 - 10, 2015 cruise rated an easy 8. This year however was an entirely different story and the cruise rates a (struggling) 2. We had MAJOR problems with our stateroom (Concierge 9243) regarding persistant noise issues. These issues were due to construction being carried out within the ship and continued (during the day) unabated. Apparently a major construction was under way to enable the ship to re-enter Alaskan waters - or so we were told. Requests for another stateroom was a failure and we were told the job was a "contract" that had to be completed so problem could not be resolved. Three page letter sent to Miami via ships Concierge desk. Refund of cruise of replacement cruise requested which resulted in a settlement of sorts after much haggling.... initial offer of 250$ onboard credit. both offensive and inadequate. Surrounding cabins (10 or so) had similar problems, grinding, drilling banging etc resulting in bathroom floor literally vibrating. Lack of staff on this cruise remained blatantly obvious. Stateroom staff struggled to keep up with their 20 something cabins and gone was the (entertaining) towel formations. Cabin Staff seemed to lack the inbuilt "radar" and "sonar" witnessed on other ships which saw them enter your cabin two or three times a day. Pillow chocolates have returned if that,s your "thing". Cabin lads did their best however. "Concierge" class did not rate the extra payment resulting in a couple of extra pillows. dressing gowns and afternoon snacks delivered to the stateroom at 4 each day. Would NOT travel this class again. Disappointing all round considering having traveled Celebrity previously. l Dining room staff were also in short supply and having the late "sitting" at 8.30pm saw us enter the Dining Room like a herd of cattle exiting a stock holding yard. No staff assisted this manouver and as we all had our "allocated" tables we descended onto the restaurant like a flock of seagulls on the beach. Previous year saw 10 or 12 staff on the inside of the doors waiting to escort us to our tables, pull out the chairs for the ladies and place the serviettes onto our laps.....in true dining room style. A complaint lodged on the first night achieved only knowledge of our christian names by staff but the lack of service continued. Noticeable also was a deterioration in suitable attire with the removal of the "formal" nights. Significant events held in either the "grand Foyer" or the pool deck were a disaster with insufficient space for the quantity of people crew were trying to entertain. Entertainment has also fallen off dramatically since last year with several "showroom" nights now having members of the ships crew entertain guests in lieu of the more traditional professional entertainers. Three such "concerts" consisted of this form of entertainment. It seems in every direction, cost cutting measures have been made. Dining venues were much the same as previous and yet seemed lacking in variety in the Dining Room. The usual "bun fight" was nearly always apparent in the "Coles Cafeteria" or Oceanview Cafe regarding lack of seating space. Not long now and you will be required (I believe) to attend this venue by deck numbers to alleviate the crush. Bad weather on the pool deck made it even busier at lunch without the poolside BBQ. Sadly, for those who had not been to Morea or Bora Bora previously the weather was not good and the beauty of these ports and islands was not apparent. Beyond the control however of ships crew. Overall, the ships is beginning to look tired and due for its refit come October/November this year. It desperately needs a facelift in addition to the Sushi restaurant planned for deck 5. Would definitely re-consider travelling with Celebrity again and made this obvious at time of settlement of our complaint. STRONGLY suggest that maintenance of such a nature that resembles having a stateroom within a construction zone, be looked at VERY hard by Celebrity. I hold whomever made the decision for this work to be carried out whilst passengers were on board irresponsible and that includes Miami, the ships Engineer and indeed, the Captain of the vessel. lt will be interesting to see what response emerges from Head Office in Miami...if any!! Read Less
4 Helpful Votes
Sail Date: April 2016
Beautifully appointed, lovely cabins and cabin staff but let down by poor food, overpriced wine, poor timing and exorbitant excursion charges. Firs impression was "Make my own luggage tags by photocopying a template, folding and ... Read More
Beautifully appointed, lovely cabins and cabin staff but let down by poor food, overpriced wine, poor timing and exorbitant excursion charges. Firs impression was "Make my own luggage tags by photocopying a template, folding and stapling to my bags. Really!" The food was a disgrace. We took the chef's table on the fourth night where the sous chef (who learnt to cook in Edmonton Canada and favourite food is hamburger) demonstrated he couldn't cook a scallop. Executive chef was unsighted, and the kitchen staff were determined to show their disgust with a lack of leadership by even failing to cook a good bowl of rice. Yogurt presented 10 days after expiry, 6 month old fish (supplied in Ft Lauderdale), a Kenyan cooking Italian and worst of all Mohammed making sushi with a weird American sauce to spice it up. Dishes that had no resemblance to their name: Vitello tonnato (veal with tuna sauce) is not carpaccio with aeoli, prawn tempura is not school prawns in a nondescript sauce, pad thai is not pad thai with the wrong noodles and wrong sauce, a soufflé rises above the ramekin and risotto is not rice soup............................. So much for the food on a relocation cruise. Only one meal of three good courses - in the Tuscan grill because the Maitre'd told the chefs what the food should look and taste like. We reversed more transactions (mainly unauthorised gratuities) than were accurate, dress standards had been dropped so that patrons were allowed into the specialty dining rooms in T shirts and shorts. Disembarkation was a farce, Papeete is closed on Sundays, and Lahaina has little to offer in comparison with Hilo which the ship avoided. Read Less
Sail Date: April 2016
Mainly to see the islands on the the way to Hawaii. Ports of call were uninteresting and third world islands - nothing there. Also schedule was wrong as most ports visited were on public holidays, shops bars and restaurant were ... Read More
Mainly to see the islands on the the way to Hawaii. Ports of call were uninteresting and third world islands - nothing there. Also schedule was wrong as most ports visited were on public holidays, shops bars and restaurant were closed. Too much time spent at sea and nothing to do. Swimming pools 3 in all were too shallow, too small and too crowded. Lawn bowling green was under repair, the gym overcrowded and walking deck too short to stretch a leg. Evening entertainment fairly good but ship lacked atmosphere and ship captain and officers had no personality. So called duty free shopping a load of rubbish, inferior quality and jewellery outrageously expensive. Cosmetics and perfume limited for choice. Drinks package overpriced particularly the wine selection which was not good. Food overall very basic everything tasted the same from curry to lobster... either tasteless stew ( not even curry in a hurry) or dried overcooked lobster. So too was the overcooked fish, roast pork, beef and steak which was always tough and totally inedible. The worst of this ship and cruise is that every other passenger after one week's cruising got sick and after five weeks still suffering from a virus that cannot be yet be identified. My rating of this ship is…. ZERO. Read Less
1 Helpful Vote
Sail Date: April 2016
Our first time with Celebrity - in no hurry to go back. With the exception of the wonderful very hard working cabin staff, our overall experience on this ship was generally disappointing - average service, disinterested staff, average ... Read More
Our first time with Celebrity - in no hurry to go back. With the exception of the wonderful very hard working cabin staff, our overall experience on this ship was generally disappointing - average service, disinterested staff, average food, inadequate venues and for us, a lack of activities. Clearly, there was a lack of bar and wait staff. Drinks handed to us in a can - no ice, no straw, no glass. Ocean view cafe food was above average but at times it was impossible to get a seat. Shows in the foyer area- no room and unable to see. Night time entertainment was hit and miss - a couple of really god acts and some really not so good. Glad we brought our own games as there was a distinct lack of interesting daytime activities. On the plus side, the ship itself is nicely fitted out. The cabins were well set out and the shower in the bathroom was a generous size. Good storage areas available. Have had a much better experience with RC and Cunard. Read Less
6 Helpful Votes
Sail Date: March 2016
We have recently returned from a cruise to the South Pacific on the Celebrity Millennium which was advertised as a five star cruise The cruise from Sydney to Honolulu via Fiji & Tahiti on the Celebrity Millennium would in our ... Read More
We have recently returned from a cruise to the South Pacific on the Celebrity Millennium which was advertised as a five star cruise The cruise from Sydney to Honolulu via Fiji & Tahiti on the Celebrity Millennium would in our opinion rate as 3 stars at best and this was a case this of false advertising & misrepresentation on the part of Celebrity. We have friends who have sailed with Celebrity and had told us we should expect to have a better experience than we had previously with Princess Cruises and Carnival. We can now tell them that they are mistaken and that they should sail with Princess Cruises or Carnival before they make such ridiculous statements. The problems started from the moment we set foot aboard the ship. Our cabin which had been reserved several months earlier was occupied by other passengers. Even though we had booked the cruise and chose the cabin in August 2015 the couple who were occupying the cabin decided to extend their cruise but instead of moving them to a new cabin Celebrity staff saw fit to let them remain in the cabin we had reserved. This only came to light when we entered the cabin and found it was occupied and there were personal belongings scattered around the room. This situation could have been very embarrassing for both parties and we are still concerned that our ship’s pass could open a cabin that was occupied by others and for the entire duration of the cruise my partner was worried that somebody else may be able to enter our cabin. As you can imagine this was not the best start to our relaxing holiday Not 5 star service Leaving Sydney on a cruise ship should be an unforgettable experience and as Sydney is undoubtedly one of the most beautiful & spectacular ports in the world we were expecting a spectacular sail away party to remember. You can imagine our dismay when we just sailed out quietly - what a disappointment that was! Our experience with other cruise lines led us to expect certain things to be as standard, so we asked our cabin steward why there was no shower gel in the bathroom only to be told that those sorts of luxuries are for Concierge and Suite class guests only. We were appalled and yet another trip to Guest Relations. Not 5 star service SERVICE We are at a bit of a loss to understand why you charge 18% service charge on your drinks when service on the deck area and in the theatre was virtually non-existent. Not 5 star service Although the shows presented were of a very good standard this was let down by having one member of staff taking drinks orders in a 900 seat theatre that was generally full to capacity. Not 5 star service Additionally on our several days at sea the service on the open decks was again virtually non-existent, so again we were paying 18% service to collect our drinks at the bar. Not 5 star service At dinner my partner decided to have a glass of Port after her meal only to be served this in a champagne flute Not 5 star service OVERCROWDING The sunbeds were of poor quality and there were no sunbed cushions making them quite uncomfortable. The positioning of the sunbeds on the open decks was ridiculously close together making it impossible to put things like bags, drinks and the like down beside you. Has nobody in the Celebrity organisation heard the phrase "Sometimes less is more?" A few less sunbeds and a bit more personal space would be a vast improvement, again not what we would call 5 star service ENTERTAINMENT The only saving grace in this area were the shows put on in the theatre. There was very little entertainment around the pool during the day. In the evening the entertainment consisted of Latitude the house band who is a scruffy rock band who played very little other than rock, rock and more rock and generally when they were playing the dance floor would be empty. If you consider that the average age of the passengers was probably 70+ I think some soul, swing or pop would be more likely to fill the dance floor. DJ Rock star awful we can’t say any more than that The end of cruise party should not be held on the last night as everybody is packing and had to be up early for disembarkation so no one wanted to party. If it had been held the night before we think it would have been better attended instead we were subjected to something called Bandioke where guests could sing with the band. Only two guests did so and to be honest they were better than the band. Crossing the Dateline celebrations consisted of a few balloons falling into the Atrium. Crossing the Equator party was over by 10 p.m. Definitely not 5 star entertainment DINING The standard of dining in the Metropolitan was generally very good but the lack of variety in fresh fruit options in the Ocean view restaurant was very disappointing – only watermelon, honeydew melon and cantaloupe for the whole 18 days – no pineapple, strawberries or other exotic fruits even though we were in the South Pacific!! We visited the speciality restaurants Qsine, Bistro on 5 and The Olympic. Qsine was fun and definitely different Bistro on 5 also good fun The Olympic was a great disappointment - it was what we would normally expect in the standard dining room on a Princess or Carnival cruise SHORE EXCURSIONS We booked several shore excursions the second of which was our excursion in Papette which was cancelled due to the venue (The Intercontinental Hotel) not being able to accommodate us for lunch. Therefore we did our own thing and got a local tour and had a great time On our return we got chatting to other passengers and found that they had made their own way to the Intercontinental hotel and had eaten and drunk there and the hotel was able to accommodate them. After that we cancelled the rest of our tours through shore excursions and we then had some fantastic experiences without the aid of Celebrity Definitely not 5 star service On a closing note We have delayed writing this review as we both completed the online feedback questionnaires. And as we were told that feedback is taken very seriously. We thought we would hear back from Celebrity as we raised all of the above in our questionnaires. It was not until I contacted Lisa Lutoff-Perlo President and CEO (lLutoff-Perlo@celebritycruises.com) did I get a response The Millennium was going for a refit in Vancouver. It is very tired ship and I feel that Celebrity knew they could get away with using a tired and tatty ship as the itinerary sold the cruise. We spoke to many passengers and most of them were very disappointed with the Celebrity experience. We will relay our experience to all our family and friends and will not consider using Celebrity again We would like to add that cruising is becoming more and more popular and competition is increasing. We feel that Princess and Carnival offer a more enjoyable and luxury brand than Celebrity!! There was nothing 5 star about this experience except the price !!! Read Less
Sail Date: April 2015
It has been several months that I have given Celebrity the opportunity to follow up and make good on the concerns and disappointments my sister and I experienced on our most recent cruise from Honolulu to Vancouver in April 2015 so I am ... Read More
It has been several months that I have given Celebrity the opportunity to follow up and make good on the concerns and disappointments my sister and I experienced on our most recent cruise from Honolulu to Vancouver in April 2015 so I am now going to post this review as I have not received the promised call back I was given in May. I am not one who likes to or complains often but felt it was important to ensure the management of the Celebrity Solstice understood and could deal with the problems my sister and experienced. We booked the cruise after my sister had a marvelous experience on a recent Celebrity cruise she was on in the Caribbean. She raved about the service, food and beverage and how courteous and professional the staff were on that cruise. Unfortunately, she could not say the same for the April 2015 cruise on the Solstice. We booked the CONCIERGE PACKAGE and UPGRADED OUR BEVERAGE PACKAGE TO PREMIUM so we could enjoy some of the best services on board without having years of experience with Celebrity cruises. When we checked in we also purchased a $99 package for exclusive dining in 3 of the speciality restaurants. We were supposed to be one of the 1st to receive our luggage but waited over 3 hours for our luggage to get to our room. There was no champagne waiting for us in our room but there was some warm scallops appetizer sitting on the table. Many excuses were made by our cabin steward but we did not blame him for the problem….just waited patiently in our room to get our bags so we could dress for dinner. Dinner in the Tuscany was just ok. That was the 1st day. On the 2nd day we hung around the pool. That was nice except the bar was super busy and staffed poorly. One of the bartenders was very rude and lazy and also charged my account for drinks even though my card clearly showed I was a PREMIUM BEVERAGE guest. It was after this experience that we went to customer service and expressed our concerns, receiving more excuses and the promise that our concerns would be shared with the appropriate channels. Well, we did hear from the Food and Beverage manager (sat down at our dinner 2 nights later and listened) after we experienced more bad service and food as well as additional charges on our account! We used our onboard credit to have spa access and even that was a disappointment because it wasn't always working properly. We were listened to but nothing changed and nothing provided to compensate. Upon returning home, I called Celebrity customer service to follow up, give a detailed account of our experience and say I would not be able to recommend them. The gentleman I spoke to said there had been other complaints about the Solstice and that he would get back to me before the end of the week. I never heard back from him or anyone else at Celebrity customer service :( We talked to several passengers on board who have cruised with Celebrity for 10 years or more and were also disappointed with this cruise….it was unusual they said. I'm glad to hear that but I feel Celebrity should have done something for us to regain our confidence in their service. I won't be booking with Celebrity in the future because they did not deliver the service we paid for nor made up for it in any way. Positives were: we met some great people, our cabin was very comfortable, the pool area was fun and clean and lots of towels, the buffet had lots of good food choices, gym was in good shape Negatives were: Overall concierge service was not received…luggage and champagne was late, appetizers in room were poor, bar service at the pool was inconsistent (tried to use bar alcohol instead of premium and charged account for premium), speciality restaurant food was disappointing and not worth the extra cost (food was too rich and service was pushy), SPA was not working properly at times, customer service was just lip service Read Less
7 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
10 Helpful Votes
Sail Date: April 2019
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on ... Read More
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on Celebrity again. For those who do not object to this terrible noise, I am adding a few comments on other aspects of the cruise. The promotional material said the port of embarkation would be Yokohama. With no explanation and no apology Celebrity sent out an e-mail saying the ship would leave from an freighter port about ten miles from Yokohama. I had to change my hotel reservations. Some people said they didn't get the e-mail, went to the wrong port, and had to scramble. Some poor souls probably failed to make it on board at all. Changes must sometimes be made, of course, but failing to acknowledge inconveniencing your customers and to apologize is a serious breach in good service. Regarding the cabin, the shower was roomy and functioned perfectly. It was the best cruise ship shower I've seen. The little lady who tended to my needs was sweet and responsive. Sheets were changed every three days, which was nice. The bed was over-burdened with huge pillows. I stowed them over the closet and under the bed. My cabin attendant got me a reasonably-sized pillow. The mirror had a big circle of light around it. If I sat on the sofa, the light reflected off my glasses, producing an image in the mirror of me with luminous circular eyes. I was amused. The TVs are bolted to the wall, so when the TV was playing next door, I could hear it. The food in the dining room was mediocre, meaning it wasn't very tasty. The emphasis seemed to be on what is called “presentation.” Typically, food is placed in a heap, rather than segregated on the plate. Maybe this is artistic, but the assemblage has to be taken apart before one eats it. As for the specialty restaurants, I didn't try them. Two [Luminae and Blu] were reserved for people higher up in Celebrity's caste system. As a peasant, I was not allowed in them. There was no library on board. A room called “The Retreat” looked like it served that purpose, but it was off-limits to serfs like me. The ship does not have a card room, but we were allowed to play in the upper dining room near the door into the service area, where there was an escalator in serious need of grease. The throbbing of the escalator, along with thumping ambient music, did not make for a relaxed card game. I imagine dining there would be less than ideal, too. Nearby were tables for two with seats enclosed in a cove of foam. That might help a little with sound abatement. One of the bars had two talented chanteuses and a dance floor. It was a pleasant and entertaining way to spend a little time in the evening. The shows in the auditorium were all grossly over-amplified. The grandest featured elaborately-costumed and energetic dancers wearing fake microphones and lip-syncking to recorded music. I don't expect an orchestra on a cruise ship, but at least the singing should be real. Enrichment included a man who talked interestingly about crime in Los Angeles. The other lecturer, while a dynamic speaker, did not have much of interest to say. His lecture on the Pacific Ocean basically said it is big. I like to go to the gym and use the treadmill. Who needs music playing at all or, if it is necessary, why at such high volume? Maybe you want to watch TV, listen to content on your phone, or just read. The loud music is an annoying distraction. All this noise is a deal-breaker for me. I'll never cruise on Celebrity again. Read Less
8 Helpful Votes
Sail Date: September 2018
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would ... Read More
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would never visit otherwise. Six months ago, Celebrity cancelled the port and substituted Sitka. We were never notified of the change nor were our traveling companions who had booked directly with the cruise line. When we discovered the intinerary change, I called to ask why this was done and why we weren’t notified. Basically we were told that it had something to do with Chinese immigration...yes, that’s right...Chinese immigration even though the last time I looked, Dutch Harbor was in the United States. In truth, the person I was talking with was reading from a paper and couldn’t answer any questions. He said that it was the responsibility of our travel agency to inform us of the itinerary change. I called American Express and they had no record of any changes and, as I indicated, our friends who booked directly with Celebrity were not informed either. The “customer service” represented basically told me my only option was to cancel the cruise. Nice. We boarded the ship in Vancouver and the check in was excellent...much better than we have had at the port on previous cruises. The ship is old and worn but it still has character and we like the small size of the ship...2,100 passengers. Captain Alex is awesome. He is quite a personality and just a lot of fun. He is also visiable around the ship which is nice. Overall, the service on the ship was good and the staff was accommodating even though it is a stressful voyage for them with 8 consecuative days at sea. Sitka is a nice port...no complaints about that other than it wasn’t Dutch Harbor. On the first night of the trip, we were eating in a speciality restaurant when the power went out throughout the ship. This was three hours into the voyage. The generates came on with emergency power and I guess the problem was resolved in about 60 minutes. A disturbing way to start a trip when you are crossing the Pacific Ocean. The cabin was fine...we had an eight deck concierge class room with the option of a bottle of champagne every day. The beds are average. Princess is doing a much better job now with their new beds in all staterooms. Lots of rust on the ship but it is going into a major dry dock in 2019. The buffet lunch was average at best. It was always over crowded and guests would sit at tables for hours playing cards and drinking coffee. You could not get a table until after 2 PM for lunch. There is little effort to encourage guests to eat and then vacate tables. They finally put out tent cards with that except they were only in English and they needed to be in at least two other languages. Food was mediocre. The main dining room was better. The service was very good; food just ok but that is not the waiters fault. The gym was absolutely terrible. You could not get a treadmill at any time of the day or night. People would monopolize the machines for hours despite people waiting. It was so bad that security had to be called at least two times that we know of to prevent fights from breaking out. We finally gave up on the gym after a week...it wasn’t worth the hassles or the frustrations. They don’t have enough equipment, the room is too small, and they need to get rid of the paid exercise classes to accommodate passengers who want to work out. The excursions on the ship in Japan were not worth the expense. They mostly consisted of being transported to a certain area and given free time to explore on your own. The Japanese hosts were lovely people but there wasn’t a whole lot to the tours. It seems that the trend in cruise lines is now to de-emphasize service and to find more “revenue enhancement” activities to make more money. That is not a good policy for elite passengers who travel a lot. The evening cocktail party for elites has been reduced in hours and there is now a three drink maximum during that time. Yes, you can use your cruise card at other bars between 5 and 7 PM but the purpose of the party is to visit with other passengers. Overall, it was an ok cruise but, in truth, a bit of a disappointment. We have been looking more at Princess lately and have some pretty good sailings with them. Maybe it is time to switch once and for all? Read Less
3 Helpful Votes
Sail Date: September 2018
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! ... Read More
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! Overall, I don’t think the Millennium quite measured up to the other ships. I don’t mean that it is a bad ship. it isn’t. It wouldn’t be my first choice but I would take it again. My cabin was better than I had on any of the other ships in the same category. The entertainment, except for the library, was at least as good. The food was slightly below the quality I’ve had on other ships but always equal or above what I’d expect at a good coffee shop. The service was a slight bit below that on other ships I’ve been on but I feel that was management’s fault, not the actual staff that provided the service. To me, service is the complete service package, not just that provided by the actual servers. Millennium management seems to have the idea that to increase profits they can increase the service charge and lower the size of the staff. (It’s called a gratuity but in actuality it is a charge added on to the bill.) I don't mind paying a gratuity and I can't suggest a solution that would insure an adequate gratuity for good service but I don't feel the service charge system on the Millennium insured good service. There were staff members who I thought deserved something extra but as the overall service charge was already over twenty percent of the fare, I didn't give them any extra. It seems that there may be too few staff members to maintain the highest quality or that the training of staff is lacking attention to detail. For example, an inspection of the cafeteria will reveal several instances of neglect: pastries that have been maimed by passengers, food trays with only one or two items left in disarray within them. Unmanned stations. Food trays that are almost impossible to reach. These are all parts of the service I have come to expect on a cruise ship based on my experience with other lines. Examples of what I consider less than adequate service also include the following. . Too few tables in cafeteria. At busy times it was extremely difficult to find a table. Sometimes I had to make two or more complete rounds of the restaurant to find one. This created an unpleasant competitive atmosphere among diners looking for a table. The food stations used for clearing tables in the cafe are in full view. Food scraps in full view are very unappetizing! There were receptacles for teaspoons near coffee stations for both clean and dirty spoons. These could be easily confused and I think passengers sometimes were confused as to which was which because I got a couple of “clean” ones that were were wet and sticky. I also got a napkin wrapped knife that was covered in brown stuff. Coffee stations were often out of coffee (brewing) and usually the coffee was only warm. Pastry area was often a mess - mangled cakes, helter-skelter smaller items. Roast beef and pork were usually somewhat dry and tough. Had Kobe meatloaf that was extremely salty. I had lobster one night which was very good but most of the other food was fairly average.. Waiting time to get into the more formal restaurant always over 15 minutes. Sometimes seemed that there were empty tables. Perhaps this is because there is not enough staff to accommodate the number of passengers. Many of the single party deuces were separated by less than five inches - too close together. The physical menu was lackluster (one page of drinks for sale, the other the menu) which, to me, made the menu offerings less than exciting. I think that when one comes to eat, the food should be the first thing one sees on the menu. The wine list is comprised of mostly overly expensive wines. Limited information is provided about which restaurants are specialty restaurants and their costs and which restaurants were for the lower class passengers and which for the two higher classes of passengers - a rather elitist boat. The Library on the Millennium was an extreme disappointment to me. Based on my experience on other ships, I was expecting to be able to find a variety of reading material. This ships library lacks any reference books and the reading material consists of limited selection of novels and a few non fiction books. I didn’t count them but I estimate the library had fewer than one hundred books, non of which I found of interest. Had I known, I would have brought my own materials. Very disappointing to me. Others might not find it so. One of the worse things about this cruise, however, was Toluene (lacquer) smell which covered over several floors for several days. It gave me a headache. I know ships must perform this sort of maintenance while cruising but there are exhaust systems available to direct the fumes to the outside. I wonder too if the fumes are as volatile as they smell and if so if they represented a fire danger. Surely the fumes represented a danger to the workers if they were not wearing proper safety respirators. Coffee, tea and water were the only sugar free drinks. The singing and dancing ensemble is excellent as was Salvatore and the female singer/pianist. The rest were so-so. Both speakers on the lecture series were outstanding although the fellow was a little difficult to understand at times. But then, my hearing is a little wonky too. Because of a typhoon, we missed a port on the itinerary. I understand and appreciate the concern for safety. I think the Captain would have gained some good will if he had given some small token to make up missing a port. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's ... Read More
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's housekeeper always greeted us and took care of our needs. Cabin was kept clean & lines fresh. We purchased soda package. Limited selection of diet sodas, but good enough. They don't stock bitter lemon! Why? Servers made sure that were never "dry" on sodas. We spent most of our free time in coffee lounge. Staff members there were wonderful and cookies fresh. Captain Alex could be counted on to keep us informed of cruise progress & issues. His jokes were deliberately "corny." Fun hearing from him. Fellow passengers were very friendly and were very interested in other travel experiences. Some children on cruise, but they were well behaved & courteous. Okay, about the food. Breakfast in dining room was very good. Omlets were made to order and were served hot. Breads & pastrys were exceptional. Lunch & dinners were a bit disappointing. Limited menu selections. Buffet was mostly average or worse. Some individual items were good(pepperoni pizza. salads, and rice), but scrambled eggs were too "wet," and chicken pie was wretched. It was like somebody put a bunch of leftovers in a blender and turned it in to a glop filling. Hamburgers & hotdogs at pool grill were very good. We only purchased the Tokyo Tour/Airport Transfer excursion. I called Celebrity before signing up for excursion to confirm that my wife could stay on bus during stops. She had back surgery 12 weeks ago & can't walk far or fast. Celebrity rep assured us that she could stay on bus. We took the excursion. Just before arriving at first stop, guide informed us that all had to leave bus for that stop. We all need to walk quickly to keep up. My wife gave up after 2 blocks. We dropped out of group and waited for bus to return an hour later. Guide was very apologetic, but it was Celebrity that misled us. Typhoon caused us to be stranded overnight in Narita Airport. Not Celebrity's fault. Read Less
Sail Date: September 2018
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The ... Read More
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The cabin service was less than satisfactory. On some occassions, our room was not cleaned until after mid-day. The Cabin Attendant did not build any sort of rapport with us and we rarely made contact with him. Shore excursions were, as usual, expensive and unimaginative. Unfortunatley the weather on the Japan tours did little to improve the experience. The dinining each evening was excellent. Our waiter , Basheer and Assistant Suthasine were extremely curtious and very friendly. They should be complemented by Celebrity. Disembarkation included a tour of Tokyo and set down at the airport. My main criticism of this is that our flight was at 10.00pm and we were left at the airport at 3.00pm! Most unsatisfactory and something Celebrity should address. I normally pre-book the drinks package but on this occassion I purchased the standard package at the beginning of the cruise. I was advised of a price by your staff of $675. Much to my surprise, I was charged an additional $121.50 gratuities! despite notifying customer relations at the beginning of the cruise that I did not want gratuities added to my invoice!! Read Less
3 Helpful Votes
Sail Date: September 2017
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the ... Read More
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the great legions of unwashed out). Hot tubs, especially the outside ones, were only lukewarm on some days. Maintenance was o.k No issues with toilets or bad smells for the most part. Cabin review below. Food was o.k. - I cringed as I read reviews after the ship got to Asia last year. We ate in the MDR for every dinner, and all except one lunch (menu was that bad). We were advised by a waiter on the first night that breakfast in the buffet had more selection. He was right, breakfast in the MDR was pretty poor and one could do better in the buffet except for getting something other than overcooked poached eggs. The other trouble is that there is a lot of misrepresentation in the menu. Chicken Kiev is not stuffed with butter, Mâche salad has absolutely no mâche in it, barramundi on the second lunch (lunch menus only took 4-5 dayd before the started to repeat) was not barramundi. A lot of meats are also over cooked or improperly cooked (dry heat instead of wet heat, etc.) Really a lot of merely o.k. and even more mediocre. MDR service, especially for "Select" dining was very rushed. We'd be seated at 1930 and could easily make the 2045 show even with 4 courses and a coffee. Very friendly otherwise. Food, especially entrées a.k.a. appetises were more often than not served not in the other that we wanted, Maybe a training or management issue. We don;t begrudge the frontline staff. Menus were also fairly unadventurous and seasoning, even for dishes vaunted to be boldly flavored, weren't. Don;t expect fine dining (unless you pay for Aqua, Suite or an exorbitant extra charge restaurant. We found the food on Holland America, at least 3 years ago, to be better. The buffet was o.k but sometimes we'd go around a few times before picking something to eat. SOme stuff was o.k. but food was rather mediocre for the most part. Bread was however excellent and some pastries and desserts were delightfully not oversweetened. Ethnic foods were generally a poor facsimile of what they were supposed to be. Buffet was kept cleaner than some Carnival Corp lines for the most part. Watch for the "no sugar added" ice creams and desserts as Maltitol or other sugar alcohols may be used and cause a lot of gas (there are no warning labels). Spa Café food was o.k. though surprisingly a lot of sugar was used in a lot of the foods (namely the muesli). If nothing else, the entertainment was superior to some other lines, namely Holland America and Princess. Some oft he performers were mediocre but some were stellar, and came back for quite a few more performances. Production show especially singers and dancers were also better. Activities were generally poor and not much going on without having to pay. Cooking demonstrations were not very well run and you didn't really learn much, or could see unless you were in the first row or two. The staff are very friendly for the most part, or at least acted that way. Food service was haphazard though. Didn't pay for any port excursions (in fact, didn't spend onboard other than a duty-free purchase and mandatory HSCs as pricing for the most part is extortionate). Dutch Harbor was changed to Sitka rather at the last minute. Didn't care for stops so I didn't mind. Otaru and Hakodate were o.k. but I would have been fine with sailing straight to Yokohama. I'd go again, but only if the price was very low. Read Less
3 Helpful Votes
Sail Date: September 2017
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the ... Read More
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the process up to and including US Customs (note, if you smile are offer politeness, you will get that in return, funny how many people have forgotten that). Our day at Sitka was extremely enjoyable and the buses that were arranged to take all of us to town was very well organized and efficient, and as such allowed us to spend a good long time on shore to explore the area. The disembarkation at Otaru was disappointing, however, given the amount of people that had to clear Japanese immigration it is to be expected. We had planned a self guided tour but did not get off the ship unit 3 1/2 hours after the first group number was called (ours was 27). Once off Otaru was a joy to visit. Hakodate was incredible and like Sitka they had buses arranged that made the disembarkation process very efficient and enjoyable. We enjoyed Hakodate very much and will go back there again, as well as Otaru. We disembarked at Yokohama a day early and the process was flawless, mind you we were were pretty much alone in the immigration hall and the Japanese Customs staff were incredibly friendly and polite (they even handled our baggage!!!!) as well as being expectedly efficient. The internet serviceis terrible when looking at the cost and for the last 4 days of the cruise it didn't work for us at all. When I purchase something I don't like feeling abused, but in purchasing the internet package for both of us we did indeed feel taken advantage of. Ridiculous. I found the food in the Ocean View buffet good as any buffet I have stood in front of, in fact, maybe even a tad better given the varied selections. I was disappointed all too often in the lack of clean tables during breakfast and lunch rushes.While not averse to cleaning my own table I don't feel it was my place to do so given the price to sail and the lack of attention to or planning for the rushes was disappointing. The Tuscan Grille and Quisine are great places to dine and the food is very good in both and for me, worth the price we paid, which by the way were discounted prices I guess due in part to the fact they were seldom busy. Give me a 25% to 50% discount off the regular price and I'm going to take part. Highly recommend either of them. The food in the main dining was disappointing for us and those we sat with, which is unusual for Celebrity I am told (it was out first cruise on Celebrity), but while it was not terrible by any measure we have had much better food (taste and visual presentation) on Norwegian and RCCL. Perhaps it was just this sailing, I don't know. The staff in the main dining were good and we enjoyed our time with them generally. Bar service was okay, running from great to ,"Hello? Is anyone here?" kind of service. But again, I've had better bar service on other lines. It wasn't terrible, just not up to what I was told I would expect for Celebrity level of service by people familiar with the line. The Future Cruise staff member we encountered were less than helpful, I guess if you aren't a Elite member, you are wasting their time, or at least the guy that we encountered seemed to example that poor attitude. To say he was diffident and completely lacking in willingness would be an understatement. One of our top very disappointing encounters on board. The Captain and crew are all approachable and professional and when talking about the Captain with the junior crew members it was evident that they all have a great deal of respect for him. It starts at the top and the Captain exemplifies that concept. The ship is in nice condition for its age and is well tended to. Our cabin (7099) was in great repair and kept that way by our cabin attendant Eddie all the time. Since it was September and we were sailing through the Bering Sea I didn't expect Caribbean type weather so there was no poolside experience for us. There was lots to do as we traveled and the entertainment team did a very good job of arranging a variety of experiences for all guests. The speakers were good to very good, music was excellent, daytime activities were enjoyable, all in all, a good time should have been had by all. If you couldn't find something fun to do, you weren't looking! I would sail with Celebrity again were they sailing to a destination I am interested in but I wouldn't go out of my way, nor would I pay a premium for it. I was expecting more because of conversations I had with experienced travelers prior to sailing that extolled the greatness of Celebrity, I did not see that greatness. Read Less
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