1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
5 Helpful Votes
Sail Date: September 2018
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. ... Read More
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse than the worse cafeteria food both on Deck 10 and in the dining room. The service in the dining room was S-L-O-W. At least 20 minutes between ordering the meal, receiving the starter, another 20 minutes to receive the main course and at least another 20 minutes after completing or asking them to take a dish away to receive the next item of disgust or the dessert menu then yet another 20 minutes to receive the dessert. Yet the steward and his helper always smiled. The food received at the table at dinner was cold and had to be returned many times. The spa only offered services of the sauna. My husband and myself were denied access to the steam room and other spa facilities other than those at cost such as massage services. When we asked the room steward for CLEAN robes in the stateroom because those in the stateroom had a horrific odor about them, the room steward hung smelly robes in the room. We had to ask for CLEAN ODOR FREE robes in the stateroom. We paid for transportation to the airport at the end of the cruise. We set on a bus at the cruise terminal for 3 hours waiting for the bus to leave the port. We were instructed to disembark and be on the bus for transport to the airport at 0630. We sat on that bus without food water and access to restroom facilities for 3 hours before the bus drove the 2-hour route to Narita Airport. There was constantly a crowd of people outside our stateroom during the cruise. I am a disabled senior citizen. I went to the Main Lobby to complain about the constant crowds outside my stateroom including the fact that other passengers do not have to deal with such crowds at all times of day and evening and I was rudely mistreated by the fellow working the Captains Club. The officers and the crew on the Milennium are very disrespectful. Not only will I NEVER go on another Celebrity Cruise, I do NOT recommend this cruise line at all. I will forever stick with the cruise lines I have sailed with in the past....the wonderfully appointed Holland America Cruise Line. Heck! I have even had better cruise experiences on Carnival Cruises. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise