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4 Helpful Votes
Sail Date: April 2018
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on ... Read More
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on this one. Everything was crowded and finding a seat in Oceanview Cafe was difficult if not impossible. Service in the dining room at lunch was VERY slow. Entertainment was poor and when you're at sea so many days, good entertainment is something you look forward to, but not so much this time. Of course there were several repeats being a back to back cruise for us and most were not ones I cared to see twice. A little new talent came on board in Russia and was pretty good but not the quality we had experienced on Celebrity in the past. The lounge groups were not changed out and were so so at best, in my opinion. It seems sad when Karaoke has better talent than the stage. However, the Production Crew of young people were the best I've ever seen on any ship. Kudos to them. I understand it may be hard to obtain entertainers due to the long flight over and many days at sea with having only one or two shows, but The Captain was wonderful, seen everywhere, kept us well informed, attended every performance, and so forth. The Cruise Director also did everything he could to make it fun. Those special events for Captains Club were hit and miss. The brunch was lovely. The party with Senior Officers was so crowded there were no seats and service was not good. With so many members perhaps 2 parties could be held splitting up the group. When I mentioned this to the young woman at the CC desk she acted offended. And although I appreciated the box of chocolates it was given to us as we were packing to depart so there was no time to enjoy it and who wants to add baggage at the last minute? Ports of in Japan of Aomoir, Hakodate,Sapporo, and our final port in Canada - Vancouver were all wonderful. I enjoyed Petropavlovsk, Russia as well but the tendering was a mess. Very rough and the line to get on the tender to return to the ship was well over an hour standing in line. Some who came later just got off and right into line to return to the ship. There was even damage to one of the tenders it was so rough. This was my first and last Trans-Pacific cruise. Read Less
4 Helpful Votes
Sail Date: April 2018
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed ... Read More
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed over the mattress to try to give some comfort. Bed was suppose to be a queen, but was two singles put together. A foam overlay was first placed on top after the initial complaint, then a second. The overlays were of different heights which made it hard to sleep together, The bed remained lumpy and uncomfortable for the cruise, and we slept very uncomfortably for the entire 18 nights.. We both rose every morning with back pain. Night time entertainment was good, although the evening shows only lasted about 45 minutes. There was very little of interest to do of a daytime. Enjoyed the daytime lectures but again only lasted about 45 minutes.Spent a lot of time just sitting looking at an ocean. A very boring cruise. The food was great, but became monotonous in the grand dining room because the menu was never varied much. Read Less
4 Helpful Votes
Sail Date: October 2017
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down ... Read More
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down over food issues and brought chef to us--who then made excuses about trying to please guest who didn't like spicy or tasty food. (Cruise line trying to please wrong people). .Ports ok... Specialty results were good=with the quality one used to find of Celebrity.. Stale crackers in essentially forced quarantine. What we were offered for restitution totally inadequate. Service on board was great except for room service who may have gotten overwhelmed because of serving quarantined guest. Restitution offered only for days you had sought medical treatment. Had to smooze staff to get a refund on excusion we were unable to go on due to sickness. Policy exist to only refund those unable to attend during quarantine. (we had been sick for two days before quarantine)... Won't be traveling Celebrity any time soon... Kudos to our cabin attendant Lenie who went far beyond the normal call of duty. We were in 9356... This was out 19th cruise.. 4k video will soon be posted on you tube.. Bora Bora and Sydney were the best ports. Ackland cultural experience excursion Disappointing--2.6 hours on bus thru NZ countryside not mentioned beforehand. Read Less
1 Helpful Vote
Sail Date: October 2017
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained ... Read More
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained mattress. Ugh! Dining was just so-so. The extra dining rooms were priced high at $50/person. Much too pricey. They would stand outside the main dining area and try and recruit people to go there. Most everything on board had an extra price tag to it or it was intended to sell you something as a result of a presentation. Our room steward was superb but was run off his feet with so many rooms to care for just on his own. We've always had 2 stewards on other cruises. The ship had no promenade deck to walk around. This was a huge disappointment. The running track above the pool area was short and had a lot of people walking across it or using walkers. Not good for a power walk. The ship had an outbreak of the Nora virus. We all had a number of days of sickness but not from that. But because one of us visited the medical clinic, we were quarantined, including our luggage. But were not told that our luggage would be in a different area when we disembarked. Read Less
4 Helpful Votes
Sail Date: September 2017
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience ... Read More
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience and in talking with Celebrity guests, many find the attraction is the Captains Circle perks. None of this should be considered a reason not to take Celebrity but to let you know - Celebrity fell short of expectation and needs to advance their game. Celebrity does not do any place set up at the Oceanview Buffet. Other cruise line puts napkins, forks, knife, and spoon on every table. Doing so will alleviate crowding/ circulation issues. Other cruise lines put a coffee mug and glass on every table. Celebrity: nada. This means passengers need to carry many things away to their table and sometimes make multiple trips back to the serving area. This compounds the already crowded space. Celebrity puts a spoon holder next to the coffee dispenser. People put used spoons into the spoon holder. If not, the spoon holders are otherwise empty. Other cruise lines put out coffee stir sticks plus spoons but the spoons are already on the table thus are often not necessary. Celebrity coffee is very good. Keep it up. Prepare to spice your food – Celebrity adds minimal seasoning. Sticky buns – only once on the voyage. No bran muffins. Oat muffins yes. They have no sugar added cookies – thanks. Other cruise lines create a main course style buffet dinner using elements from the main dining menu. Some also put a place mat and wine glass at the buffet place setting. Celebrity did not use much imagination here and sometimes appears to create the buffet dinner menu out of what was available for lunch. We had the occasional “Good Evening” from the Celebrity waiters as diners entered the restaurant. Other cruise lines have a variety of individual cereal boxes for breakfast. Celebrity uses only 3 bulk cereal dispensers. Different fruits may be available occasionally, yesterday bananas, today grapefruit. So far no fresh plums, strawberries, blueberries, nectarines or peaches. Cantaloupe, watermelon, pineapple, pineapples and apples are the usual. It appears the custom pasta dishes lack garlic, basil, capers and fresh squeeze lemon – no flavour. Due to the extended cold weather, the line up for lunch in the dining room is too long and tables in the buffet at noon are scarce. Signs urge passengers to not occupy the table any longer than necessary so others can sit down. Dining areas are often crowded. Something is amiss. Celebrity sugar free and no sugar added desserts are varied and tasty - kudos. Celebrity fish and chips were quite good. The Celebrity Timeless Dinner menu carries both steak and escargot - bravo! Celebrity Scampi are only large shrimp. Formal night scampi was a mere 4 shrimp with rice. Another formal night had lobster. The dinner portions on Celebrity are small – enough for me but many people ordered double everything. Salad soup entrée. Some waste observed and definitely adds to the cruise line costs. Stores were nice and probably too big and too numerous. The staff appeared under worked and needed sales. Celebrity had a buffet chocolate dip dessert for fruit. Nice. The Beef Bourgogne was sent back – it had strips of burnt bacon added to the stewed beef. The sea bass fish was over cooked, the seafood bisque smelled foul fish and some fish dishes were simply not fresh. The Greek salad had no tomatoes, red onions or Greek dressing. The trout was a mere half of a fillet. The potatoes whether on the plate or in a salad were undercooked. Many items were very good. The Captain Nicholas from Chania was personable, exuded competence and kept us all informed. Excellent leader. Theatre and lounges were very nice. Entertainment average to “Let’s leave early” The invite to the Heli Pad was nice. Terrible TV, no on demand service, the onboard recording service in some cases used old equipment. No published movie schedule The Deck 8 Library was almost void of any books. No onboard laundry or ironing board. Laundry by the bag is $50 each. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room ... Read More
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room table - we had asked for a large table but we ended up with a table for two. This made it hard to meet people. We did do a couple of lunches with shared tables but then did not see these people again. The second disappointment was that there was no game room. (Never thought to check) There was a two level library with no books on the second floor - (this could have been converted to a game room). To play cards we had to go between meals and play in the Oceanview Cafe. We did see other playing in the bars and around the ship but the tables were short and you had to lean over and this hurt the back. The Oceanview Cafe for breakfast, lunch and tea time - only changed a few items everyday - but was pretty much the same. We understand it is hard to change for breakfast but not for lunch and tea time. (Didn't use for dinner except the first night as we didn't get in till almost 9 PM) The main dinning room for dinner - the wait staff was great but the food was not what we were expecting. We had always heard that Celebrity was one step above RCCL but this was not the case. Of the 14 meals we had in the dinning room 3 were very good, the rest were not. I did mention this to the Head Waiter and she suggested an Indian Dinner - we said OK - but I had had two Indian Dinners on RCCL on our March cruise and Celebrity did not measure up to them. We had asked for a low diet for Paul - when we were on RCCL the Head Waiter came every night to talk to Paul and wanted to know what Paul wanted the next night and the meal was prepared with no or little salt, on this cruise they left it up to the waiter and all he did was point to an item and say that he thought this was the lowest salt item. After the third night we didn't even ask him - we looked over the menu and decided what would be best for Paul but mostly he ate grilled chicken as this seemed the best choice without a sauce. We did not find the Elite Program as good as the Diamond Plus program. There were several things that we noticed. One was that as a diamond plus we got a free photo. This is is very inexpensive perk since the photos are already printed and are just recycled (thrown away) anyway. On Celebrity you did get a discount but you had to pay for the photo. The other thing was on RCCL between 5-8 in the evening you could go to the diamond lounge and get free drinks (alcohol, pop, water) and get up to three drinks per person additional that could be used at any bar on the ship except in the dinning room (this was automatically put on your sea pass). On Celebrity - you got only three coupons for the free drinks but they were only good at two individual bars plus the club and if you went into the elite lounge (club) they required a coupon for each drink. We found the excursions extremely high priced especially is Russia. We did mention it to the shore excursion people and they said that the prices were set by corporate office. We did enjoy the excursions but we felt that the excursion in Russia to be worth at the most about $100 per person rather than $249 per person. The ship ran out of things like Peanut Butter, Shrimp and Half & Half. They may have run out of more items but this are the only ones that we know of. We realize that they might not have been able to supplement there provisions due to the ports we were at but these items are pretty standard item and they should not have run out. As we wondered about our opinions, we were concerned if it was just us, but we talk to a few other couples at the airport going home and they were feeling the same as us - especially about the food. We are not sure if Celebrity has slipped or if it was just this ship - but it makes us think twice about doing another Celebrity cruise. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable ... Read More
My wife has waited for 40 years to see Hawaii but this trip was the worst ever. The ship was very good but the excursions are not set up for passengers with disabilities as there was nothing that could accommodate an electric portable scooter . We saw nothing of Hawaii only the shops around the dock area. The entertainment was so poor that the passengers were leaving the theatre as the shows were going on , some shows were over a year old as seen on an Alaska cruise before. Staff and food were very good but a complete waste of money for us would not do this again. This could be our last cruise on Celebrity or Royal Carribbean as we feel like that the qualiy has dropped below the standard we expect from them.Tendering is a complete nightmare for those with a disablity as we were informed 3 times that we could take her travel scooter on the tender and when we got to the tender we were informed that it was not possible to take it. Read Less
8 Helpful Votes
Sail Date: September 2016
Stateroom 2112 Concierge class. We book this cruise to celebrate our wedding anniversary. Embarkation: arrived at port to find a queue over 100 yds long awaiting to deposit their bags in the baggage drop area, in temperatures of ... Read More
Stateroom 2112 Concierge class. We book this cruise to celebrate our wedding anniversary. Embarkation: arrived at port to find a queue over 100 yds long awaiting to deposit their bags in the baggage drop area, in temperatures of over 24 degrees.This was despite all our bags being pretagged with our deck and stateroom number on. There was a total lack of porters to help speed up the process. Once on board our stateroom was very comfortable and our stewardess was excellent. We then encountered the two main problems. The food in the Grand Epernay restaurant was limited in choice and very low quality, far below the standard we expected. If this restaurant was in the high street it would not last 6 months. After 5 nights we decided to eat every night in the Speciality Restaurants. This cost us an additional $800 just to get food near the standard expected. We also talked to people who reverted to eating the childs portions because the food was of a higher standard, and others went to the Oceanview Buffet Restaurant where the menu was more extensive and the food better.. We purchased a drink package on the promise of fine wines and speciality beers. We found from the very first night at a lot of the speciality wines or beers were not available, having apparently been consumed by guests travelling from Vancouver to Hawaii, so all the was left were wines of a lesser quality. As the cruise progressed the standard of wines available deteriorated further. Certain spirits also began to disappear and go out of stock for the entire cruise. We also felt that there was a lack of professionalism by some of the bar staff, having the return 6 gin and tonic at various times and bars, 3 due to being mixed with soda, and 3 mixed with totally flat tonic, again not what you expect from supposedly top of the range cruise line. As the cruise progressed certain food disappeared from the Oceanview Restaurant. This cruise had 9 sea days and the daytime entertainment fell far below what we would have expected. We found this ship to be very divided by class. Aqua Class had their own dining room as did Suites, and judging by the menus available to these guests the food was far more varied and of a much higher quality. So if you want fine dining you had to go Aqua Class or above or do what we did and dine in the Speciality Restaurants. Disembarkation was an even bigger shambles. We had to be out of our stateroom by 8am and its was 2.1/2 hours before we could exit the ship, only to meet more chaos and holdups in the baggage collection area. All in all this was the worst cruise we have ever been on, and it is unlikely that we would go with Celebrity again. We would not recommend Celebrity Cruises to anyone. Read Less
6 Helpful Votes
Sail Date: April 2016
For decades, celebrity has been my favorite cruise line. I have recommended celebrity to hundreds of people. After spending time on the Solstice, I honestly cannot recommend this cruise line anymore. The ship itself was great. While ... Read More
For decades, celebrity has been my favorite cruise line. I have recommended celebrity to hundreds of people. After spending time on the Solstice, I honestly cannot recommend this cruise line anymore. The ship itself was great. While buffets for breakfast and lunch where diversified and tasty, dinner is a different story. I was sitting at a table for 10 and not one night went by without someone returning their meal. In over 100 cruises I never sent back an entrée but I did so on the Solstice. Also, diner service was slow. Waiters were really hustling but, in my judgment, they were spread too thin and could not keep up with their table assignments. Visiting entertainment was very good. On the other hand, the production shows where too loud, and all rock type music. The average age on the ship was probably between 55 to 60. The shows should have been presented to teenagers or 20-year-olds. . We were on Azamara a month or two ago and found the same problem. The dancers were excellent but the content of their shows was entirely misdirected. A complete waste of talent! On sea days, we found two guest lecturers were excellent. But that's about it. The rest of the daily activities were average, at best. Well most of the day crew were well-trained and provided good service, a reasonably large percentage of crewmembers, especially in the the cafeteria and deck areas were much too anxious to get where they were going in as a result there was a lack of courtesy to passengers who happened to be in the way. As far as shore excursions were concerned, we did not participate. I did not hear any comments, good or bad from fellow passengers Did use the gym two or three occasions and the equipment was above average.. Read Less
16 Helpful Votes
Sail Date: April 2016
This cruise was selected as we had done the identical cruise, same time, same ship, last year (2015). On the basis of that particular cruise we were (and are) in a position to make an unbiased comparison to both cruises. Itinerary was the ... Read More
This cruise was selected as we had done the identical cruise, same time, same ship, last year (2015). On the basis of that particular cruise we were (and are) in a position to make an unbiased comparison to both cruises. Itinerary was the same however on a scale of 1 - 10, 2015 cruise rated an easy 8. This year however was an entirely different story and the cruise rates a (struggling) 2. We had MAJOR problems with our stateroom (Concierge 9243) regarding persistant noise issues. These issues were due to construction being carried out within the ship and continued (during the day) unabated. Apparently a major construction was under way to enable the ship to re-enter Alaskan waters - or so we were told. Requests for another stateroom was a failure and we were told the job was a "contract" that had to be completed so problem could not be resolved. Three page letter sent to Miami via ships Concierge desk. Refund of cruise of replacement cruise requested which resulted in a settlement of sorts after much haggling.... initial offer of 250$ onboard credit. both offensive and inadequate. Surrounding cabins (10 or so) had similar problems, grinding, drilling banging etc resulting in bathroom floor literally vibrating. Lack of staff on this cruise remained blatantly obvious. Stateroom staff struggled to keep up with their 20 something cabins and gone was the (entertaining) towel formations. Cabin Staff seemed to lack the inbuilt "radar" and "sonar" witnessed on other ships which saw them enter your cabin two or three times a day. Pillow chocolates have returned if that,s your "thing". Cabin lads did their best however. "Concierge" class did not rate the extra payment resulting in a couple of extra pillows. dressing gowns and afternoon snacks delivered to the stateroom at 4 each day. Would NOT travel this class again. Disappointing all round considering having traveled Celebrity previously. l Dining room staff were also in short supply and having the late "sitting" at 8.30pm saw us enter the Dining Room like a herd of cattle exiting a stock holding yard. No staff assisted this manouver and as we all had our "allocated" tables we descended onto the restaurant like a flock of seagulls on the beach. Previous year saw 10 or 12 staff on the inside of the doors waiting to escort us to our tables, pull out the chairs for the ladies and place the serviettes onto our laps.....in true dining room style. A complaint lodged on the first night achieved only knowledge of our christian names by staff but the lack of service continued. Noticeable also was a deterioration in suitable attire with the removal of the "formal" nights. Significant events held in either the "grand Foyer" or the pool deck were a disaster with insufficient space for the quantity of people crew were trying to entertain. Entertainment has also fallen off dramatically since last year with several "showroom" nights now having members of the ships crew entertain guests in lieu of the more traditional professional entertainers. Three such "concerts" consisted of this form of entertainment. It seems in every direction, cost cutting measures have been made. Dining venues were much the same as previous and yet seemed lacking in variety in the Dining Room. The usual "bun fight" was nearly always apparent in the "Coles Cafeteria" or Oceanview Cafe regarding lack of seating space. Not long now and you will be required (I believe) to attend this venue by deck numbers to alleviate the crush. Bad weather on the pool deck made it even busier at lunch without the poolside BBQ. Sadly, for those who had not been to Morea or Bora Bora previously the weather was not good and the beauty of these ports and islands was not apparent. Beyond the control however of ships crew. Overall, the ships is beginning to look tired and due for its refit come October/November this year. It desperately needs a facelift in addition to the Sushi restaurant planned for deck 5. Would definitely re-consider travelling with Celebrity again and made this obvious at time of settlement of our complaint. STRONGLY suggest that maintenance of such a nature that resembles having a stateroom within a construction zone, be looked at VERY hard by Celebrity. I hold whomever made the decision for this work to be carried out whilst passengers were on board irresponsible and that includes Miami, the ships Engineer and indeed, the Captain of the vessel. lt will be interesting to see what response emerges from Head Office in Miami...if any!! Read Less
4 Helpful Votes
Sail Date: April 2016
Beautifully appointed, lovely cabins and cabin staff but let down by poor food, overpriced wine, poor timing and exorbitant excursion charges. Firs impression was "Make my own luggage tags by photocopying a template, folding and ... Read More
Beautifully appointed, lovely cabins and cabin staff but let down by poor food, overpriced wine, poor timing and exorbitant excursion charges. Firs impression was "Make my own luggage tags by photocopying a template, folding and stapling to my bags. Really!" The food was a disgrace. We took the chef's table on the fourth night where the sous chef (who learnt to cook in Edmonton Canada and favourite food is hamburger) demonstrated he couldn't cook a scallop. Executive chef was unsighted, and the kitchen staff were determined to show their disgust with a lack of leadership by even failing to cook a good bowl of rice. Yogurt presented 10 days after expiry, 6 month old fish (supplied in Ft Lauderdale), a Kenyan cooking Italian and worst of all Mohammed making sushi with a weird American sauce to spice it up. Dishes that had no resemblance to their name: Vitello tonnato (veal with tuna sauce) is not carpaccio with aeoli, prawn tempura is not school prawns in a nondescript sauce, pad thai is not pad thai with the wrong noodles and wrong sauce, a soufflé rises above the ramekin and risotto is not rice soup............................. So much for the food on a relocation cruise. Only one meal of three good courses - in the Tuscan grill because the Maitre'd told the chefs what the food should look and taste like. We reversed more transactions (mainly unauthorised gratuities) than were accurate, dress standards had been dropped so that patrons were allowed into the specialty dining rooms in T shirts and shorts. Disembarkation was a farce, Papeete is closed on Sundays, and Lahaina has little to offer in comparison with Hilo which the ship avoided. Read Less
Sail Date: April 2016
Mainly to see the islands on the the way to Hawaii. Ports of call were uninteresting and third world islands - nothing there. Also schedule was wrong as most ports visited were on public holidays, shops bars and restaurant were ... Read More
Mainly to see the islands on the the way to Hawaii. Ports of call were uninteresting and third world islands - nothing there. Also schedule was wrong as most ports visited were on public holidays, shops bars and restaurant were closed. Too much time spent at sea and nothing to do. Swimming pools 3 in all were too shallow, too small and too crowded. Lawn bowling green was under repair, the gym overcrowded and walking deck too short to stretch a leg. Evening entertainment fairly good but ship lacked atmosphere and ship captain and officers had no personality. So called duty free shopping a load of rubbish, inferior quality and jewellery outrageously expensive. Cosmetics and perfume limited for choice. Drinks package overpriced particularly the wine selection which was not good. Food overall very basic everything tasted the same from curry to lobster... either tasteless stew ( not even curry in a hurry) or dried overcooked lobster. So too was the overcooked fish, roast pork, beef and steak which was always tough and totally inedible. The worst of this ship and cruise is that every other passenger after one week's cruising got sick and after five weeks still suffering from a virus that cannot be yet be identified. My rating of this ship is…. ZERO. Read Less
1 Helpful Vote
Sail Date: April 2016
Our first time with Celebrity - in no hurry to go back. With the exception of the wonderful very hard working cabin staff, our overall experience on this ship was generally disappointing - average service, disinterested staff, average ... Read More
Our first time with Celebrity - in no hurry to go back. With the exception of the wonderful very hard working cabin staff, our overall experience on this ship was generally disappointing - average service, disinterested staff, average food, inadequate venues and for us, a lack of activities. Clearly, there was a lack of bar and wait staff. Drinks handed to us in a can - no ice, no straw, no glass. Ocean view cafe food was above average but at times it was impossible to get a seat. Shows in the foyer area- no room and unable to see. Night time entertainment was hit and miss - a couple of really god acts and some really not so good. Glad we brought our own games as there was a distinct lack of interesting daytime activities. On the plus side, the ship itself is nicely fitted out. The cabins were well set out and the shower in the bathroom was a generous size. Good storage areas available. Have had a much better experience with RC and Cunard. Read Less
6 Helpful Votes
Sail Date: March 2016
We have recently returned from a cruise to the South Pacific on the Celebrity Millennium which was advertised as a five star cruise The cruise from Sydney to Honolulu via Fiji & Tahiti on the Celebrity Millennium would in our ... Read More
We have recently returned from a cruise to the South Pacific on the Celebrity Millennium which was advertised as a five star cruise The cruise from Sydney to Honolulu via Fiji & Tahiti on the Celebrity Millennium would in our opinion rate as 3 stars at best and this was a case this of false advertising & misrepresentation on the part of Celebrity. We have friends who have sailed with Celebrity and had told us we should expect to have a better experience than we had previously with Princess Cruises and Carnival. We can now tell them that they are mistaken and that they should sail with Princess Cruises or Carnival before they make such ridiculous statements. The problems started from the moment we set foot aboard the ship. Our cabin which had been reserved several months earlier was occupied by other passengers. Even though we had booked the cruise and chose the cabin in August 2015 the couple who were occupying the cabin decided to extend their cruise but instead of moving them to a new cabin Celebrity staff saw fit to let them remain in the cabin we had reserved. This only came to light when we entered the cabin and found it was occupied and there were personal belongings scattered around the room. This situation could have been very embarrassing for both parties and we are still concerned that our ship’s pass could open a cabin that was occupied by others and for the entire duration of the cruise my partner was worried that somebody else may be able to enter our cabin. As you can imagine this was not the best start to our relaxing holiday Not 5 star service Leaving Sydney on a cruise ship should be an unforgettable experience and as Sydney is undoubtedly one of the most beautiful & spectacular ports in the world we were expecting a spectacular sail away party to remember. You can imagine our dismay when we just sailed out quietly - what a disappointment that was! Our experience with other cruise lines led us to expect certain things to be as standard, so we asked our cabin steward why there was no shower gel in the bathroom only to be told that those sorts of luxuries are for Concierge and Suite class guests only. We were appalled and yet another trip to Guest Relations. Not 5 star service SERVICE We are at a bit of a loss to understand why you charge 18% service charge on your drinks when service on the deck area and in the theatre was virtually non-existent. Not 5 star service Although the shows presented were of a very good standard this was let down by having one member of staff taking drinks orders in a 900 seat theatre that was generally full to capacity. Not 5 star service Additionally on our several days at sea the service on the open decks was again virtually non-existent, so again we were paying 18% service to collect our drinks at the bar. Not 5 star service At dinner my partner decided to have a glass of Port after her meal only to be served this in a champagne flute Not 5 star service OVERCROWDING The sunbeds were of poor quality and there were no sunbed cushions making them quite uncomfortable. The positioning of the sunbeds on the open decks was ridiculously close together making it impossible to put things like bags, drinks and the like down beside you. Has nobody in the Celebrity organisation heard the phrase "Sometimes less is more?" A few less sunbeds and a bit more personal space would be a vast improvement, again not what we would call 5 star service ENTERTAINMENT The only saving grace in this area were the shows put on in the theatre. There was very little entertainment around the pool during the day. In the evening the entertainment consisted of Latitude the house band who is a scruffy rock band who played very little other than rock, rock and more rock and generally when they were playing the dance floor would be empty. If you consider that the average age of the passengers was probably 70+ I think some soul, swing or pop would be more likely to fill the dance floor. DJ Rock star awful we can’t say any more than that The end of cruise party should not be held on the last night as everybody is packing and had to be up early for disembarkation so no one wanted to party. If it had been held the night before we think it would have been better attended instead we were subjected to something called Bandioke where guests could sing with the band. Only two guests did so and to be honest they were better than the band. Crossing the Dateline celebrations consisted of a few balloons falling into the Atrium. Crossing the Equator party was over by 10 p.m. Definitely not 5 star entertainment DINING The standard of dining in the Metropolitan was generally very good but the lack of variety in fresh fruit options in the Ocean view restaurant was very disappointing – only watermelon, honeydew melon and cantaloupe for the whole 18 days – no pineapple, strawberries or other exotic fruits even though we were in the South Pacific!! We visited the speciality restaurants Qsine, Bistro on 5 and The Olympic. Qsine was fun and definitely different Bistro on 5 also good fun The Olympic was a great disappointment - it was what we would normally expect in the standard dining room on a Princess or Carnival cruise SHORE EXCURSIONS We booked several shore excursions the second of which was our excursion in Papette which was cancelled due to the venue (The Intercontinental Hotel) not being able to accommodate us for lunch. Therefore we did our own thing and got a local tour and had a great time On our return we got chatting to other passengers and found that they had made their own way to the Intercontinental hotel and had eaten and drunk there and the hotel was able to accommodate them. After that we cancelled the rest of our tours through shore excursions and we then had some fantastic experiences without the aid of Celebrity Definitely not 5 star service On a closing note We have delayed writing this review as we both completed the online feedback questionnaires. And as we were told that feedback is taken very seriously. We thought we would hear back from Celebrity as we raised all of the above in our questionnaires. It was not until I contacted Lisa Lutoff-Perlo President and CEO (lLutoff-Perlo@celebritycruises.com) did I get a response The Millennium was going for a refit in Vancouver. It is very tired ship and I feel that Celebrity knew they could get away with using a tired and tatty ship as the itinerary sold the cruise. We spoke to many passengers and most of them were very disappointed with the Celebrity experience. We will relay our experience to all our family and friends and will not consider using Celebrity again We would like to add that cruising is becoming more and more popular and competition is increasing. We feel that Princess and Carnival offer a more enjoyable and luxury brand than Celebrity!! There was nothing 5 star about this experience except the price !!! Read Less
Sail Date: April 2015
It has been several months that I have given Celebrity the opportunity to follow up and make good on the concerns and disappointments my sister and I experienced on our most recent cruise from Honolulu to Vancouver in April 2015 so I am ... Read More
It has been several months that I have given Celebrity the opportunity to follow up and make good on the concerns and disappointments my sister and I experienced on our most recent cruise from Honolulu to Vancouver in April 2015 so I am now going to post this review as I have not received the promised call back I was given in May. I am not one who likes to or complains often but felt it was important to ensure the management of the Celebrity Solstice understood and could deal with the problems my sister and experienced. We booked the cruise after my sister had a marvelous experience on a recent Celebrity cruise she was on in the Caribbean. She raved about the service, food and beverage and how courteous and professional the staff were on that cruise. Unfortunately, she could not say the same for the April 2015 cruise on the Solstice. We booked the CONCIERGE PACKAGE and UPGRADED OUR BEVERAGE PACKAGE TO PREMIUM so we could enjoy some of the best services on board without having years of experience with Celebrity cruises. When we checked in we also purchased a $99 package for exclusive dining in 3 of the speciality restaurants. We were supposed to be one of the 1st to receive our luggage but waited over 3 hours for our luggage to get to our room. There was no champagne waiting for us in our room but there was some warm scallops appetizer sitting on the table. Many excuses were made by our cabin steward but we did not blame him for the problem….just waited patiently in our room to get our bags so we could dress for dinner. Dinner in the Tuscany was just ok. That was the 1st day. On the 2nd day we hung around the pool. That was nice except the bar was super busy and staffed poorly. One of the bartenders was very rude and lazy and also charged my account for drinks even though my card clearly showed I was a PREMIUM BEVERAGE guest. It was after this experience that we went to customer service and expressed our concerns, receiving more excuses and the promise that our concerns would be shared with the appropriate channels. Well, we did hear from the Food and Beverage manager (sat down at our dinner 2 nights later and listened) after we experienced more bad service and food as well as additional charges on our account! We used our onboard credit to have spa access and even that was a disappointment because it wasn't always working properly. We were listened to but nothing changed and nothing provided to compensate. Upon returning home, I called Celebrity customer service to follow up, give a detailed account of our experience and say I would not be able to recommend them. The gentleman I spoke to said there had been other complaints about the Solstice and that he would get back to me before the end of the week. I never heard back from him or anyone else at Celebrity customer service :( We talked to several passengers on board who have cruised with Celebrity for 10 years or more and were also disappointed with this cruise….it was unusual they said. I'm glad to hear that but I feel Celebrity should have done something for us to regain our confidence in their service. I won't be booking with Celebrity in the future because they did not deliver the service we paid for nor made up for it in any way. Positives were: we met some great people, our cabin was very comfortable, the pool area was fun and clean and lots of towels, the buffet had lots of good food choices, gym was in good shape Negatives were: Overall concierge service was not received…luggage and champagne was late, appetizers in room were poor, bar service at the pool was inconsistent (tried to use bar alcohol instead of premium and charged account for premium), speciality restaurant food was disappointing and not worth the extra cost (food was too rich and service was pushy), SPA was not working properly at times, customer service was just lip service Read Less
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