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7 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
10 Helpful Votes
Sail Date: April 2019
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on ... Read More
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on Celebrity again. For those who do not object to this terrible noise, I am adding a few comments on other aspects of the cruise. The promotional material said the port of embarkation would be Yokohama. With no explanation and no apology Celebrity sent out an e-mail saying the ship would leave from an freighter port about ten miles from Yokohama. I had to change my hotel reservations. Some people said they didn't get the e-mail, went to the wrong port, and had to scramble. Some poor souls probably failed to make it on board at all. Changes must sometimes be made, of course, but failing to acknowledge inconveniencing your customers and to apologize is a serious breach in good service. Regarding the cabin, the shower was roomy and functioned perfectly. It was the best cruise ship shower I've seen. The little lady who tended to my needs was sweet and responsive. Sheets were changed every three days, which was nice. The bed was over-burdened with huge pillows. I stowed them over the closet and under the bed. My cabin attendant got me a reasonably-sized pillow. The mirror had a big circle of light around it. If I sat on the sofa, the light reflected off my glasses, producing an image in the mirror of me with luminous circular eyes. I was amused. The TVs are bolted to the wall, so when the TV was playing next door, I could hear it. The food in the dining room was mediocre, meaning it wasn't very tasty. The emphasis seemed to be on what is called “presentation.” Typically, food is placed in a heap, rather than segregated on the plate. Maybe this is artistic, but the assemblage has to be taken apart before one eats it. As for the specialty restaurants, I didn't try them. Two [Luminae and Blu] were reserved for people higher up in Celebrity's caste system. As a peasant, I was not allowed in them. There was no library on board. A room called “The Retreat” looked like it served that purpose, but it was off-limits to serfs like me. The ship does not have a card room, but we were allowed to play in the upper dining room near the door into the service area, where there was an escalator in serious need of grease. The throbbing of the escalator, along with thumping ambient music, did not make for a relaxed card game. I imagine dining there would be less than ideal, too. Nearby were tables for two with seats enclosed in a cove of foam. That might help a little with sound abatement. One of the bars had two talented chanteuses and a dance floor. It was a pleasant and entertaining way to spend a little time in the evening. The shows in the auditorium were all grossly over-amplified. The grandest featured elaborately-costumed and energetic dancers wearing fake microphones and lip-syncking to recorded music. I don't expect an orchestra on a cruise ship, but at least the singing should be real. Enrichment included a man who talked interestingly about crime in Los Angeles. The other lecturer, while a dynamic speaker, did not have much of interest to say. His lecture on the Pacific Ocean basically said it is big. I like to go to the gym and use the treadmill. Who needs music playing at all or, if it is necessary, why at such high volume? Maybe you want to watch TV, listen to content on your phone, or just read. The loud music is an annoying distraction. All this noise is a deal-breaker for me. I'll never cruise on Celebrity again. Read Less
8 Helpful Votes
Sail Date: September 2018
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would ... Read More
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would never visit otherwise. Six months ago, Celebrity cancelled the port and substituted Sitka. We were never notified of the change nor were our traveling companions who had booked directly with the cruise line. When we discovered the intinerary change, I called to ask why this was done and why we weren’t notified. Basically we were told that it had something to do with Chinese immigration...yes, that’s right...Chinese immigration even though the last time I looked, Dutch Harbor was in the United States. In truth, the person I was talking with was reading from a paper and couldn’t answer any questions. He said that it was the responsibility of our travel agency to inform us of the itinerary change. I called American Express and they had no record of any changes and, as I indicated, our friends who booked directly with Celebrity were not informed either. The “customer service” represented basically told me my only option was to cancel the cruise. Nice. We boarded the ship in Vancouver and the check in was excellent...much better than we have had at the port on previous cruises. The ship is old and worn but it still has character and we like the small size of the ship...2,100 passengers. Captain Alex is awesome. He is quite a personality and just a lot of fun. He is also visiable around the ship which is nice. Overall, the service on the ship was good and the staff was accommodating even though it is a stressful voyage for them with 8 consecuative days at sea. Sitka is a nice port...no complaints about that other than it wasn’t Dutch Harbor. On the first night of the trip, we were eating in a speciality restaurant when the power went out throughout the ship. This was three hours into the voyage. The generates came on with emergency power and I guess the problem was resolved in about 60 minutes. A disturbing way to start a trip when you are crossing the Pacific Ocean. The cabin was fine...we had an eight deck concierge class room with the option of a bottle of champagne every day. The beds are average. Princess is doing a much better job now with their new beds in all staterooms. Lots of rust on the ship but it is going into a major dry dock in 2019. The buffet lunch was average at best. It was always over crowded and guests would sit at tables for hours playing cards and drinking coffee. You could not get a table until after 2 PM for lunch. There is little effort to encourage guests to eat and then vacate tables. They finally put out tent cards with that except they were only in English and they needed to be in at least two other languages. Food was mediocre. The main dining room was better. The service was very good; food just ok but that is not the waiters fault. The gym was absolutely terrible. You could not get a treadmill at any time of the day or night. People would monopolize the machines for hours despite people waiting. It was so bad that security had to be called at least two times that we know of to prevent fights from breaking out. We finally gave up on the gym after a week...it wasn’t worth the hassles or the frustrations. They don’t have enough equipment, the room is too small, and they need to get rid of the paid exercise classes to accommodate passengers who want to work out. The excursions on the ship in Japan were not worth the expense. They mostly consisted of being transported to a certain area and given free time to explore on your own. The Japanese hosts were lovely people but there wasn’t a whole lot to the tours. It seems that the trend in cruise lines is now to de-emphasize service and to find more “revenue enhancement” activities to make more money. That is not a good policy for elite passengers who travel a lot. The evening cocktail party for elites has been reduced in hours and there is now a three drink maximum during that time. Yes, you can use your cruise card at other bars between 5 and 7 PM but the purpose of the party is to visit with other passengers. Overall, it was an ok cruise but, in truth, a bit of a disappointment. We have been looking more at Princess lately and have some pretty good sailings with them. Maybe it is time to switch once and for all? Read Less
3 Helpful Votes
Sail Date: September 2018
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! ... Read More
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! Overall, I don’t think the Millennium quite measured up to the other ships. I don’t mean that it is a bad ship. it isn’t. It wouldn’t be my first choice but I would take it again. My cabin was better than I had on any of the other ships in the same category. The entertainment, except for the library, was at least as good. The food was slightly below the quality I’ve had on other ships but always equal or above what I’d expect at a good coffee shop. The service was a slight bit below that on other ships I’ve been on but I feel that was management’s fault, not the actual staff that provided the service. To me, service is the complete service package, not just that provided by the actual servers. Millennium management seems to have the idea that to increase profits they can increase the service charge and lower the size of the staff. (It’s called a gratuity but in actuality it is a charge added on to the bill.) I don't mind paying a gratuity and I can't suggest a solution that would insure an adequate gratuity for good service but I don't feel the service charge system on the Millennium insured good service. There were staff members who I thought deserved something extra but as the overall service charge was already over twenty percent of the fare, I didn't give them any extra. It seems that there may be too few staff members to maintain the highest quality or that the training of staff is lacking attention to detail. For example, an inspection of the cafeteria will reveal several instances of neglect: pastries that have been maimed by passengers, food trays with only one or two items left in disarray within them. Unmanned stations. Food trays that are almost impossible to reach. These are all parts of the service I have come to expect on a cruise ship based on my experience with other lines. Examples of what I consider less than adequate service also include the following. . Too few tables in cafeteria. At busy times it was extremely difficult to find a table. Sometimes I had to make two or more complete rounds of the restaurant to find one. This created an unpleasant competitive atmosphere among diners looking for a table. The food stations used for clearing tables in the cafe are in full view. Food scraps in full view are very unappetizing! There were receptacles for teaspoons near coffee stations for both clean and dirty spoons. These could be easily confused and I think passengers sometimes were confused as to which was which because I got a couple of “clean” ones that were were wet and sticky. I also got a napkin wrapped knife that was covered in brown stuff. Coffee stations were often out of coffee (brewing) and usually the coffee was only warm. Pastry area was often a mess - mangled cakes, helter-skelter smaller items. Roast beef and pork were usually somewhat dry and tough. Had Kobe meatloaf that was extremely salty. I had lobster one night which was very good but most of the other food was fairly average.. Waiting time to get into the more formal restaurant always over 15 minutes. Sometimes seemed that there were empty tables. Perhaps this is because there is not enough staff to accommodate the number of passengers. Many of the single party deuces were separated by less than five inches - too close together. The physical menu was lackluster (one page of drinks for sale, the other the menu) which, to me, made the menu offerings less than exciting. I think that when one comes to eat, the food should be the first thing one sees on the menu. The wine list is comprised of mostly overly expensive wines. Limited information is provided about which restaurants are specialty restaurants and their costs and which restaurants were for the lower class passengers and which for the two higher classes of passengers - a rather elitist boat. The Library on the Millennium was an extreme disappointment to me. Based on my experience on other ships, I was expecting to be able to find a variety of reading material. This ships library lacks any reference books and the reading material consists of limited selection of novels and a few non fiction books. I didn’t count them but I estimate the library had fewer than one hundred books, non of which I found of interest. Had I known, I would have brought my own materials. Very disappointing to me. Others might not find it so. One of the worse things about this cruise, however, was Toluene (lacquer) smell which covered over several floors for several days. It gave me a headache. I know ships must perform this sort of maintenance while cruising but there are exhaust systems available to direct the fumes to the outside. I wonder too if the fumes are as volatile as they smell and if so if they represented a fire danger. Surely the fumes represented a danger to the workers if they were not wearing proper safety respirators. Coffee, tea and water were the only sugar free drinks. The singing and dancing ensemble is excellent as was Salvatore and the female singer/pianist. The rest were so-so. Both speakers on the lecture series were outstanding although the fellow was a little difficult to understand at times. But then, my hearing is a little wonky too. Because of a typhoon, we missed a port on the itinerary. I understand and appreciate the concern for safety. I think the Captain would have gained some good will if he had given some small token to make up missing a port. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's ... Read More
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's housekeeper always greeted us and took care of our needs. Cabin was kept clean & lines fresh. We purchased soda package. Limited selection of diet sodas, but good enough. They don't stock bitter lemon! Why? Servers made sure that were never "dry" on sodas. We spent most of our free time in coffee lounge. Staff members there were wonderful and cookies fresh. Captain Alex could be counted on to keep us informed of cruise progress & issues. His jokes were deliberately "corny." Fun hearing from him. Fellow passengers were very friendly and were very interested in other travel experiences. Some children on cruise, but they were well behaved & courteous. Okay, about the food. Breakfast in dining room was very good. Omlets were made to order and were served hot. Breads & pastrys were exceptional. Lunch & dinners were a bit disappointing. Limited menu selections. Buffet was mostly average or worse. Some individual items were good(pepperoni pizza. salads, and rice), but scrambled eggs were too "wet," and chicken pie was wretched. It was like somebody put a bunch of leftovers in a blender and turned it in to a glop filling. Hamburgers & hotdogs at pool grill were very good. We only purchased the Tokyo Tour/Airport Transfer excursion. I called Celebrity before signing up for excursion to confirm that my wife could stay on bus during stops. She had back surgery 12 weeks ago & can't walk far or fast. Celebrity rep assured us that she could stay on bus. We took the excursion. Just before arriving at first stop, guide informed us that all had to leave bus for that stop. We all need to walk quickly to keep up. My wife gave up after 2 blocks. We dropped out of group and waited for bus to return an hour later. Guide was very apologetic, but it was Celebrity that misled us. Typhoon caused us to be stranded overnight in Narita Airport. Not Celebrity's fault. Read Less
Sail Date: September 2018
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The ... Read More
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The cabin service was less than satisfactory. On some occassions, our room was not cleaned until after mid-day. The Cabin Attendant did not build any sort of rapport with us and we rarely made contact with him. Shore excursions were, as usual, expensive and unimaginative. Unfortunatley the weather on the Japan tours did little to improve the experience. The dinining each evening was excellent. Our waiter , Basheer and Assistant Suthasine were extremely curtious and very friendly. They should be complemented by Celebrity. Disembarkation included a tour of Tokyo and set down at the airport. My main criticism of this is that our flight was at 10.00pm and we were left at the airport at 3.00pm! Most unsatisfactory and something Celebrity should address. I normally pre-book the drinks package but on this occassion I purchased the standard package at the beginning of the cruise. I was advised of a price by your staff of $675. Much to my surprise, I was charged an additional $121.50 gratuities! despite notifying customer relations at the beginning of the cruise that I did not want gratuities added to my invoice!! Read Less
3 Helpful Votes
Sail Date: September 2017
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the ... Read More
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the great legions of unwashed out). Hot tubs, especially the outside ones, were only lukewarm on some days. Maintenance was o.k No issues with toilets or bad smells for the most part. Cabin review below. Food was o.k. - I cringed as I read reviews after the ship got to Asia last year. We ate in the MDR for every dinner, and all except one lunch (menu was that bad). We were advised by a waiter on the first night that breakfast in the buffet had more selection. He was right, breakfast in the MDR was pretty poor and one could do better in the buffet except for getting something other than overcooked poached eggs. The other trouble is that there is a lot of misrepresentation in the menu. Chicken Kiev is not stuffed with butter, Mâche salad has absolutely no mâche in it, barramundi on the second lunch (lunch menus only took 4-5 dayd before the started to repeat) was not barramundi. A lot of meats are also over cooked or improperly cooked (dry heat instead of wet heat, etc.) Really a lot of merely o.k. and even more mediocre. MDR service, especially for "Select" dining was very rushed. We'd be seated at 1930 and could easily make the 2045 show even with 4 courses and a coffee. Very friendly otherwise. Food, especially entrées a.k.a. appetises were more often than not served not in the other that we wanted, Maybe a training or management issue. We don;t begrudge the frontline staff. Menus were also fairly unadventurous and seasoning, even for dishes vaunted to be boldly flavored, weren't. Don;t expect fine dining (unless you pay for Aqua, Suite or an exorbitant extra charge restaurant. We found the food on Holland America, at least 3 years ago, to be better. The buffet was o.k but sometimes we'd go around a few times before picking something to eat. SOme stuff was o.k. but food was rather mediocre for the most part. Bread was however excellent and some pastries and desserts were delightfully not oversweetened. Ethnic foods were generally a poor facsimile of what they were supposed to be. Buffet was kept cleaner than some Carnival Corp lines for the most part. Watch for the "no sugar added" ice creams and desserts as Maltitol or other sugar alcohols may be used and cause a lot of gas (there are no warning labels). Spa Café food was o.k. though surprisingly a lot of sugar was used in a lot of the foods (namely the muesli). If nothing else, the entertainment was superior to some other lines, namely Holland America and Princess. Some oft he performers were mediocre but some were stellar, and came back for quite a few more performances. Production show especially singers and dancers were also better. Activities were generally poor and not much going on without having to pay. Cooking demonstrations were not very well run and you didn't really learn much, or could see unless you were in the first row or two. The staff are very friendly for the most part, or at least acted that way. Food service was haphazard though. Didn't pay for any port excursions (in fact, didn't spend onboard other than a duty-free purchase and mandatory HSCs as pricing for the most part is extortionate). Dutch Harbor was changed to Sitka rather at the last minute. Didn't care for stops so I didn't mind. Otaru and Hakodate were o.k. but I would have been fine with sailing straight to Yokohama. I'd go again, but only if the price was very low. Read Less
3 Helpful Votes
Sail Date: September 2017
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the ... Read More
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the process up to and including US Customs (note, if you smile are offer politeness, you will get that in return, funny how many people have forgotten that). Our day at Sitka was extremely enjoyable and the buses that were arranged to take all of us to town was very well organized and efficient, and as such allowed us to spend a good long time on shore to explore the area. The disembarkation at Otaru was disappointing, however, given the amount of people that had to clear Japanese immigration it is to be expected. We had planned a self guided tour but did not get off the ship unit 3 1/2 hours after the first group number was called (ours was 27). Once off Otaru was a joy to visit. Hakodate was incredible and like Sitka they had buses arranged that made the disembarkation process very efficient and enjoyable. We enjoyed Hakodate very much and will go back there again, as well as Otaru. We disembarked at Yokohama a day early and the process was flawless, mind you we were were pretty much alone in the immigration hall and the Japanese Customs staff were incredibly friendly and polite (they even handled our baggage!!!!) as well as being expectedly efficient. The internet serviceis terrible when looking at the cost and for the last 4 days of the cruise it didn't work for us at all. When I purchase something I don't like feeling abused, but in purchasing the internet package for both of us we did indeed feel taken advantage of. Ridiculous. I found the food in the Ocean View buffet good as any buffet I have stood in front of, in fact, maybe even a tad better given the varied selections. I was disappointed all too often in the lack of clean tables during breakfast and lunch rushes.While not averse to cleaning my own table I don't feel it was my place to do so given the price to sail and the lack of attention to or planning for the rushes was disappointing. The Tuscan Grille and Quisine are great places to dine and the food is very good in both and for me, worth the price we paid, which by the way were discounted prices I guess due in part to the fact they were seldom busy. Give me a 25% to 50% discount off the regular price and I'm going to take part. Highly recommend either of them. The food in the main dining was disappointing for us and those we sat with, which is unusual for Celebrity I am told (it was out first cruise on Celebrity), but while it was not terrible by any measure we have had much better food (taste and visual presentation) on Norwegian and RCCL. Perhaps it was just this sailing, I don't know. The staff in the main dining were good and we enjoyed our time with them generally. Bar service was okay, running from great to ,"Hello? Is anyone here?" kind of service. But again, I've had better bar service on other lines. It wasn't terrible, just not up to what I was told I would expect for Celebrity level of service by people familiar with the line. The Future Cruise staff member we encountered were less than helpful, I guess if you aren't a Elite member, you are wasting their time, or at least the guy that we encountered seemed to example that poor attitude. To say he was diffident and completely lacking in willingness would be an understatement. One of our top very disappointing encounters on board. The Captain and crew are all approachable and professional and when talking about the Captain with the junior crew members it was evident that they all have a great deal of respect for him. It starts at the top and the Captain exemplifies that concept. The ship is in nice condition for its age and is well tended to. Our cabin (7099) was in great repair and kept that way by our cabin attendant Eddie all the time. Since it was September and we were sailing through the Bering Sea I didn't expect Caribbean type weather so there was no poolside experience for us. There was lots to do as we traveled and the entertainment team did a very good job of arranging a variety of experiences for all guests. The speakers were good to very good, music was excellent, daytime activities were enjoyable, all in all, a good time should have been had by all. If you couldn't find something fun to do, you weren't looking! I would sail with Celebrity again were they sailing to a destination I am interested in but I wouldn't go out of my way, nor would I pay a premium for it. I was expecting more because of conversations I had with experienced travelers prior to sailing that extolled the greatness of Celebrity, I did not see that greatness. Read Less
2 Helpful Votes
Sail Date: September 2017
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the ... Read More
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the Celebrity Select and moved around until we found a table that worked for us. The ship was clean and well maintained in the public areas and the restrooms that I used had attendants there constantly to keep them clean. Friendly crew everywhere with smiles and greetings at all hours. The Bad: Bring your ear plugs. The production shows were a bit too loud, but most any other live music venue - such as the Rendevous or the pool deck - were amplified beyond all reason. The captain's club host even had the acoustical strings duo amplified in the Cosmos lounge to where conversation - the reason to go there - was impossible. For a less amplified cocktail hour, we started meeting friends near the Martini bar and sat in some comfy chairs and could converse without shouting. Concierge stateroom was comfortable except for mattresses that appear to be as old as the ship. Obviously broken down where people sit on the bed near the nightstand. Flipping the mattresses helped some. MDR and Horizon Court chairs had many with stains on the seat fabric - something that a little steam cleaning would take care of. Shows lack of attention to detail. The Horizon Court is not well laid out with any semblence of a logical traffic flow, with the result it was like trying to navigate a zombie apocolypse to gather a meal. Food was OK, but not worth the effort. We ended up with most meals in the MDR where things were a bit more civilized. The Ugly: Mobility devices were stored in and partially blocked the corridors and stairway crossovers at night - violation of SOLAS and Celebrity policy. Complaints to guest relations did no good. A friend using a wheelchair during the cruise couldn't get by other's mobility devices parked in the corridors. I think the cruise line is waiting for a disaster to make passenger fire safety a priority. During the cooler weather on the crossing, space in the Solarium was a premium and crew allowed people to "reserve" chairs and loungers for the day with a rumpled towel, a paperback book, and a flip flop. Again, complaints to guest relations and the pool deck staff did no good. When I see a chair hog nest that is untouched for four hours, why can't the crew also see it and do their job? Had to endure on-board immigration checks twice and both were a unregulated hot mess. The crew seemed reluctant to enforce any line control, with passengers butting in line willy nilly - pretending they didn't "see" there was a line, or "gee, the stairs put me here, so I'll just get in line here." I'm a pretty big guy and with my Harley shirt on, I became the line enforcer. We never received the memo on which nights were "shorts and ballcap" nights, but it appeared to be just about every night. There was even an arm wrestling night while the waiter stood by and laughed. Don't worry about any decorum in the MDR, anything goes. Overall, we enjoyed the cruises, but don't expect the crew to enforce any policies and bring your ear plugs and you'll be fine Read Less
8 Helpful Votes
Sail Date: May 2017
We have booked Aqua Class cabins since introduced on the Solstice. Check in was easy, enjoyable (with happy checkers) and fast. Then check in process took maybe a total of 10 minutes. The embarkation was handled very poorly. A woman ... Read More
We have booked Aqua Class cabins since introduced on the Solstice. Check in was easy, enjoyable (with happy checkers) and fast. Then check in process took maybe a total of 10 minutes. The embarkation was handled very poorly. A woman named Francine (who was very clearly stressed out and unorganized) was directing the embarkation process. She herded us to a seating area she told us was for Aqua Class cabins. We watched a multitude of people with bag tags clearly for other areas. (Aqua Class on Solstice is limited to Deck 11). We observed many people with lower decks and tags embark with the Suite customers. (We cruise often enough to recognize which tags and areas are indicated). It was frustrating to watch. It would have been simple as we have experienced in the past to have signs indicating which area to be seated in with customer service agents directing traffic. Previously in Aqua Class you received benefits like fresh flowers, bottled water daily , Persian Garden access, sparkling wine on embarkation, fresh fruit, priority embarkation, etc. These benefits have been curtailed, abandoned or are now only upon request. Celebrity should really notify guests when this occurs rather than causing frustration to travelers beginning their vacation which should be less rather than more stressful. Also, the menu in Blu has been kept the same for the past 8 years and really deserves an update at the very least. Celebrity has now instituted nickel and diming guests for every activity or event it seems. There used to be complimentary yoga or Pilates classes, not anymore. Now all there is are paid classes or if "complimentary" then you endure a sales pitch. The Persian Garden hours are limited when we previously enjoyed an after-dinner or show visit to relax before retiring for the night. Now it closes at 8 p.m. On sea days and 9 p.m. for port days. The shows were very disappointing and lack luster with the exception of "Rock", which the performers seemed to enjoy working in. I actually slept through one whole performance without recognizing even one alleged Broadway tune. Embarkation was an hour late starting and the women's restrooms were disgusting and backed up. I would be interested if other had similar experiences. Read Less
2 Helpful Votes
Sail Date: May 2017
.We have been on more than 20 Celebrity cruises, but this was our first cruise on Celbrity Solstice. We wanted to see Hawaii, as well as enjoy a repositioning cruises. We have always enjoyed the evening's entertainment, especially ... Read More
.We have been on more than 20 Celebrity cruises, but this was our first cruise on Celbrity Solstice. We wanted to see Hawaii, as well as enjoy a repositioning cruises. We have always enjoyed the evening's entertainment, especially the production shows, but not this time. The production shows were the worst we have ever seen on a Celebrity cruise. The food was fine, but if you want something from the grill, you have to walk outside, half the distance of the ship. This you have to do in the wind and cold and hope you get back to your table with warm food and everyone else already not done eating. On the positive side, the captain was outstanding, on the bridge keeping our sailing safe and comfortable , giving a talk on the building of the Solstice, and a member of the "Liar's Club". All the service personnel were excellent, going out of their way to be of assistance. Read Less
3 Helpful Votes
Sail Date: April 2017
POSITIVES: we were on deck 7. Ship was clean, room clean. We had a balcony which was lovely. Shower room was a nice size. The bed big and comfortable. Our room steward was lovely. We had open dinning which gave us the freedom to ... Read More
POSITIVES: we were on deck 7. Ship was clean, room clean. We had a balcony which was lovely. Shower room was a nice size. The bed big and comfortable. Our room steward was lovely. We had open dinning which gave us the freedom to choose which place we wanted to eat. The food in the seated dinning room was lovely, varied and hot. The buffet restaurant had a great choice, but you had to queue for quite a while for toast and eggs etc. The food was also not very hot at times. The staff were cleaning the ship constantly, and you were not allowed into the dinning rooms unless you sanitised your hands. There was plenty to do on the ship, and the guest speakers gave good insight to places that were being visited. The waiters were very attentive, couldn't help but be so as there were so many of them. The places we visited were lovely, you couldn't pick a favourite. The trip to Pearl Harbour was very moving experience. The embarkation was very smooth and quick. NEGATIVES: Why were staff trying to sell drinks packages as soon as you set foot on the ship, and I mean as soon as u stepped aboard. You had your hand luggage, a welcoming drink, in the other hand, were trying to get your bearings to your cabin and they were hassling you to buy a drinks package!! The Wi Fi is a rip off, 390 dollars for 17 days. we went ashore and went to the cafes etc and got it free or for a minimal cost 2 dollars. We were told it was due to the satilitte, but come on 2800 passengers x that by 390, nice little earner. The shore excursions were very expensive, we heard a lot of people complaining. We went with local companies ashore for half the cost, or did our own thing. We only did 2 ship excursions. Some people had booked on line and tried to cancel when they got onto the ship. We have cruised many times but not with Celebrity, we found this ship did not have the 'wow' factor like the Royal Caribbean ships. The Atrium had a big green plant in a coloured pot, not an ideal backdrop for photos. We like to have a nice picture taken on the nights that we dressed up in our lovely dresses and suits. The back drop to the professional photos were not great. We had one taken, cost us 25 dollars, which although expensive was a lovely keepsake. But we were disappointed and disgusted that this photo did not even come in a presentation folder, which we had on all the other cruises we had been on. We did try and speak to the photographic manager, and ask why no presentation folder but this uninterested arrogant individual couldn't have cared less. Told us lots of people had complained, well he's the manager why didn't he do something about it! The gratuities were also expensive, but you could have them taken off and tip who u wanted to. Like a previous comment we were very disappointed that people did not dress up when going to dinner, sometimes it appeared like a Butlins cruise.! But all said we did enjoy the cruise, meeting some lovely people, visiting some beautiful places. You expect to pay when on a ship, but not to the extent that Celebrity charged their customers. We would not sail with Celebrity again, for the reasons stated above. not a five star experience. Disappointed from Kent. Read Less
2 Helpful Votes
Sail Date: April 2017
Embarkation Was seamless, we are Elite Plus level and we do enjoy some benefits such as early embarkation, hey we have cruised a large number of cruises with them, Royal Caribbean and 1 with Azamara Journey (wasn't really all that ... Read More
Embarkation Was seamless, we are Elite Plus level and we do enjoy some benefits such as early embarkation, hey we have cruised a large number of cruises with them, Royal Caribbean and 1 with Azamara Journey (wasn't really all that good and not 5 star). Glass of bubbly is still available if you like on boarding the vessel, they haven't removed that yet, give them time! Ship Condition Overall it was good inside it is showing some signs of wear and tear however, we have been on this ship for 6 cruises and it now has paint flaking off it, not seen that before, maintenance appears not a priority anymore. Staff and Service Only recognised two staff that we had previously met on this ship, they were both bar staff and were as good as ever. Although the older of the two was a little unhappy as the management were not quite up to scratch and were more concerned about selling drink packages and speciality restaurant packages than ensuring that the customers were being looked after, shame really! Our cabin steward was missing in action for most of the first day, we asked about the bottle of sparkly we are supposed to get as part of the Concierge package, well you would think we were asking for $1000 OBC, he said we have to ask for it now, and for bathrobes, etc, etc. He was the worst room steward ever, we also were on the cruise afterward back to back to Vancouver, the service went from bad to worse, and he accused us of stealing something on our last night, that was the last straw! Guest Relations staff, except for the Manager, are rude and non accommodating. We had transferred our 2 cruises from Asian cruises to the Sydney to Hawaii and Hawaii to Vancouver and we had been the 3 perks package transferred over $300 OBC, free gratuities, and the Classic Alcohol and non alcohol drink package (CALL) for both cruises, we had this is black and white from our travel agent, who had it in writing from Miami office of Celebrity. Well we had the fight of our life to get the CALL package honoured, 5 hours later after lunch, we finally managed to have it honoured after we spoke to several customer service people, managers, they called our travel agent, and Miami, we think, and we finally had our first drink on the package 6 hours after embarkation. What a joke and a calamity, they have no care or concern for any passengers and especially loyalty club ones with a large number of cruises with them under our belt. Shame we are over them and have not booked anymore cruises with them!! Cabin Was ok however Concierge class is not worth it, it is a rip off big time! Entertainment We have seen most of the crew shows previously, as we cruise a lot 33 or 34 cruises up to this one, not all with Celebrity, we have been with Princess, Azamara, Royal Caribbean, P&O, MSC, HAL, Captain Cook, etc. However guest entertainers was good on the whole! Dining Main Restaurant food has deteriorated to the a level where it is not 5 or even 4 star, the fish was the worst, it had been thinned out by slicing it horizontally and tasted dry and virtually tasteless, the waiter did warn us, we had anytime or select dining although they placed us mainly at the same wait station, with the same waiters. We did manage to go to the other side of the restaurant and see how the service was there. Overall service was ok, however, the waiter management are younger and are not up to scratch as I said previously. Bistro variety was good, food not too bad, they cannot serve poached eggs that the white has been cooked properly, not in the restaurant or especially up in the bistro. Attended the Tuscan on one night, as we received a special price, very nice indeed. However, they are now openly informing us that you cannot get the meals we were used to having in the main dining room anymore, you must purchase the speciality restaurant package to get that quality. Money, money, money, bring back Daniel Hanrahan, get rid of this bean counter who is running the cruise line!! Shore Excursions Didn't go on any, as we had been on this cruise in 2013, and they were good then. Conclusion We were extremely disappointed with Celebrity, from what they used to provide and the great service we once received is all but gone, pity! Read Less
2 Helpful Votes
Sail Date: April 2017
We always do the royal Caribbean cruise line and was told celebrity was better, so booked this one, some ports of call were way to short. The ship its self is more for the aged and we are all in our 50s and we are so darn board, our room ... Read More
We always do the royal Caribbean cruise line and was told celebrity was better, so booked this one, some ports of call were way to short. The ship its self is more for the aged and we are all in our 50s and we are so darn board, our room is so noisy with rattling ceiling, bathroom door rattles and so does the balcony door, had to purchase ear plugs to sleep. Very disappointed, don't pick cabin 8268, the staff are fantastic. I suggest they do a big overhaul of this ship and put some good activities for slightly younger people, the stop in Auckland was way to short, moorea and bora bora were magical. Food on the ship are lovely the specialty dinning rooms are expensive but very nice, way to many things that you still have to pay for, we didn't travel with children but people we met did and there isn't enough to entertain children. I will not be doing anymore celebrity cruises. Read Less
13 Helpful Votes
Sail Date: September 2016
We chose this cruise to celebrate our 70th birthdays and the fact that we could spend a month with our daughter in Melbourne after docking in Sydney. Food is OK, only two new choices each day for starters and mains and desserts. Many ... Read More
We chose this cruise to celebrate our 70th birthdays and the fact that we could spend a month with our daughter in Melbourne after docking in Sydney. Food is OK, only two new choices each day for starters and mains and desserts. Many extra restaurants for which premium prices are paid. Staff are excellent and friendly. Entertainment is very disappointing, mainly solo artistes who are not to our taste. In nine days we have not had one costumed singing dancing razzamatazz show with sequins, feathers and nice songs. The best show so far was in Tahiti when the best folkloric group on the island gave a fabulous performance for 45 minutes. The lecture series consists of Mickey Live, who is a self-confessed geek but very interesting and entertaining on things like Google Earth, digital photography; Peter Donaldson who talks about Captain James Cook, the Equator and International Date Line, a lady who spoke about French Polynesia and the artist Paul Gaugin, a person who spoke about sharks and stingrays, animals and the sea. We were annoyed that in the first couple of days we were hassled to buy the very expensive drinks packages. Now we both like a drink but to have $56 worth each day for 18 days is going too far, even for us. As the cruise has gone on, we have been offered bottles of wine for $20 to drink in our cabin, which is not too bad. There are no formal nights now. Since January 2016, these are now called smart chic, which basically means nothing. I saw only one dinner jacket, a couple of suits and ties, but that is about it. Very casual nearly every night, with the ladies making far more effort than their men. Disappointed so far especially as this is the longest, most expensive cruise we have been on. We prefer English cruise lines which seem more gracious, better lecturers and more variety.of evening entertainment. A very expensive decision on our part. Read Less
5 Helpful Votes
Sail Date: September 2016
We chose the Celebrity Solstice because it was rated Australia's best cruise ship 2015 and the ports of call, Hawaii, Lahaina Maui, Bora Bora,French Polynesia, Papeete,Tahiti, Moorea, French Polynesia, Auckland, Bay of Islands New ... Read More
We chose the Celebrity Solstice because it was rated Australia's best cruise ship 2015 and the ports of call, Hawaii, Lahaina Maui, Bora Bora,French Polynesia, Papeete,Tahiti, Moorea, French Polynesia, Auckland, Bay of Islands New Zealand, and Sydney Australia. The ports of call were great, but as seasoned travellers we did not use the ships shore excursions as they are always over priced by comparison with local tours, and doing it yourself doesn't present any problems, and as a small group you have a much better time. Boarding in Honolulu and disembarkation in Sydney, went wthout a hitch. Our welcome onboard consisted of being continually harassed (17 times in 4 hours) to buy the overpriced beverage package. Great welcome to a supposedly four star, best cruise ship in Australia. When I questioned Guest Relations they said that they never get complaints about the harassing. Our cabin, sorry Verandah Stateroom (7303) was sufficient, and our cabin staff were excellent. The Epenay restaurant and Cafe' were up to the usual cruise ship standard. The Speciality Restaurants, Murano ($50 USD per person), Tuscan Grille ($45 USD per person), and the Silk Harvest ($35 USD per person) compared to other cruise lines are overpriced. This was probably why they were only half full every night we attended. (6 times). Dining packages are available at a reduced price. Running out of New Zealand Villa Maria, Sauvignon Blanc ($10 AUD) selling for $60 AUD, before we got to Tahiti, doesn't rate the Food and Beverage Manager too highly, especially when you see them on TV replenishing the stock when they get to port, but wasn't done in Auckland, had to wait for Sydney. The compulsory gratuities of 18%, because they say staff don't get paid enough, has always been a joke. Pay them a basic wage and charge accordingly.Restaurants in Australia would die to be able to charge $60 for Villa Maria and get away with it. The entertainment was okay but nothing you'd rave over. The amateur opening Hawaiian night in Honolulu was disgraceful considering the talent that would be available in Honolulu for one night. 2016 and cruise liners are still "ripping off" passengers with overpriced WiFi. Lucky we have free onshore WiFi when we dock. Our "so called" Cruise Director Ken was an absolute joke.The only word most passengers understood from him was "awesome". The morning activities TV shows consisted of him and Peter, the Activities Manager, seeing who could talk over each other the most. More activities should have been on offer and less emphasis placed on selling goods. This review has also been sent to Celebrity. We are booked to travel again around New Zealand in February 2017. I hope it improves. Read Less
2 Helpful Votes
Sail Date: September 2016
Staff were really excellent, friendly and helpful - cabin always well maintained. Food average compared with other cruises we'd been on with not a lot of variety in the main dining room. Solstice show band and regular singers and ... Read More
Staff were really excellent, friendly and helpful - cabin always well maintained. Food average compared with other cruises we'd been on with not a lot of variety in the main dining room. Solstice show band and regular singers and dancers were very good but shows themselves were not as glitzy as expected. Couple of guest piano players/singers were excellent. It would have been good if musicians providing background music in bars and quiet areas had not used amplifiers as it was often impossible to have a conversation once they started. There were the usual activities such as game shows and trivia but so much on offer each day seemed to focus on events in the shops to encourage people to spend money. Drinks had an automatic 18% gratuity added - far more expensive than the other 8 cruises we'd been on previously. Shore excursions expensive - a lot cheaper to take one of the local buses/taxis/tours of which there were many available at each stop, and they are just as reliable in getting you there and back on time. Overall it is a nice ship but we are unlikely to sail with them again. Read Less
4 Helpful Votes
Sail Date: September 2016
This was our second Celebrity cruise the first being on the Reflection in April 2015. Though Celebrity is always touted and touts themselves as better than all the other cruise lines and prides themselves on "excellence" this has ... Read More
This was our second Celebrity cruise the first being on the Reflection in April 2015. Though Celebrity is always touted and touts themselves as better than all the other cruise lines and prides themselves on "excellence" this has not been our experience. And we have experience since this was our 20th cruise. The overall impression is that Celebrity is catering to their higher paying guests and that all efforts are aimed at them spending more money whether its for a premium drink package, specialty restaurants, or specialty coffees, etc. And though the Elite status and above clientele is catered to above all else my question was why would I want to endure being treated poorly to reach a higher status in hopes that I'll then be treated better? Now to the specifics. Despite our disappointments with the Reflection, the one highlight of note on the Reflection last year was the high quality of the food. This was certainly not the case on the Solstice. The food in the Oceanview buffet was mediocre at best and the selections were limited in choice and the quality was at a lower level. Examples of this were the choice of fresh fruits which were always: melons, apples,apples and bananas. never papaya, or any berries. If you happen to go to the Aqua Spa cafe you might find a bit of mango or berries but not in general. The same was true for the cheese choices: always: provolone, blue cheese, cheddar, monteray jack-all pretty plebian. In the dining room it was hit or miss-some nights there were excellent choices, others the food again was below par. All the pastries and desserts were very poor except at Cafe Baccio but many folks were fooled into believing they had to buy a specialty coffee to ask for these which was not the case. We ate in three of the speciailty restaurants. The Silk Harvest had lovely decor and service but the food was overall very poor. And we ate there twice so we had other choices in hopes that we had just gotten it wrong the first time. Shame on us. The Tuscan Grill was by far the best and I felt worth the money as well as excellent service. We were disappointed with the service and the food in the Murano and it definitely was not worth the additional tarrif. Enough about the food. The original embarkation in Vancouver was a disorganized mess that took far longer than any other we have experienced. We had good staff and poor staff. My biggest complaint was frquently we received conflicting info about how to do something, e.g. when I asked about how to order a wine package I was directed to Guest Relations. At Guest relations I was told " I don't know why you were directed here we don't do that" and go to CellarMasters. At Cellar Masters the wine steward could help me but had to hunt for the wine choices in the different packages and only had one copy. I once asked a bartender in the Lounge area where the specialty restarants were located if I could throw away a dirty napkin and he told me "no". (He was only setting up the bar at the time) It was my birthday when we arrived and my husband had alerted the line of this fact-nothing was ever acknowledged about it. Tendering was sometimes easy, sometimes arduous, always confusing. Sometimes you needed a tender ticket, sometimes you didn't and staff could not tell you which was which until the exact moment which made planning difficult if you had a non Celebrity excursion to get off for. Here's what went well: the room size is generous and we liked that. We knew a refurb was happening after this cruise so the torn curtains in our room was overlooked. Our room stewards were very attentive. We had to switch rooms from one part of this cruise to another (B2B). Celebrity and the staff made this effortless for which I am quite grateful. The reembarcation process in Honolulu was a breeze for which we were most grateful and all based on Celebrity's procedures. Two of the enrichment speakers one in particular (Mickey Live) were excellent. I would go on another cruise where Mickey Live had his shows just because of that. Mary Amanda was the other who was quite good. We were not fond of her husband, Brent Nixon d/t to his presentation style which was always over the top which was too bad as he was quite knowledgable. Read Less
7 Helpful Votes
Sail Date: September 2016
We sailed the Celebrity Millenium on a 16 night transpacific cruise from Vancouver to Tokyo in September 2016. This was our 4th cruise. The previous 3 were with Royal Caribbean. We were less than impressed. Embarkation went smoothly. ... Read More
We sailed the Celebrity Millenium on a 16 night transpacific cruise from Vancouver to Tokyo in September 2016. This was our 4th cruise. The previous 3 were with Royal Caribbean. We were less than impressed. Embarkation went smoothly. We arrived very early and within a short time they started processing people. This went smoothly and we were on the ship at about 11:00. The ship is the same size and basic style as ones we have previously been on. We like the somewhat smaller ships. Our cabin was wonderful - we had never had a balcony before. By dumb luck, our balcony was twice as deep as most balconies. Only 12 were like this (cabin 6031). We enjoyed the room and balcony. The bathroom was a little bigger than we've experienced before and our shower was very roomy. Our stateroom attendant was excellent. The service in the main diningroom was pretty good, but we have experienced better. There really was not much variety on the menu with only a few items changing each day. Portions were smaller and there was no meal that "wowed" us. The buffet was set up so that you had to go around the entire thing (quite long, in a circle). There were quite a few choices, but little changed. Many items in sauces and not very healthy, although there were some healthy choices. There was very little fruit to choose from. The buffet was very busy during meal times and it was difficult to find a place to eat, so we often ate in the Solarium. In the Solarium, there is a Spa Cafe. This is where the healthy choices are found. Two friends said that the poached salmon was very good and that the spa cafe had the best food on the ship. We ate at the Tuscan Grill one night and the food was excellent. My husband absolutely raved about the pistachio marbled creme brulee. We really did get tired of the same choices every night. Entertainment and activities were ok. The average age on the ship was over 70 - we are in our late 40's and by far the youngest on the ship. So entertainment was geared that way. We aren't that big on shows anyway, so this did not bother us that much, although we would have liked more to do. We chose this cruise because it was going to Japan and knew there would be a lot of sea days - we loved that. They did change one port before the cruise. We were supposed to go to Russia, but, instead went to Dutch Harbor. We were very upset by this since we chose this exact cruise because of the stop in Russia. We already had flights booked and the fees were too high ($1000) to cancel. I know they have the right to do this, but what rights do we have? The ports had very limited choices for shore excursions. We ended up on tour buses, which is our least favorite thing. We found out that Japan is extremely safe and friendly (love the Japanese people), so we could have gotten around on our own easily. Not thrilled with the excursions we took. We loved the Solarium and spent a lot of time there. Our cruise was too chilly for the outdoor pool, so indoor was better. The pool is a thalasotherapy pool and made more for floating and relaxing than laps or active swimming. There are two hot tubs in the Solarium and two outdoor hot tubs. There were many complaints about the outdoor hot tubs being too cold and the crew agreed, but said they wouldn't do anything about it. The Solarium has nice, plush lounge chairs, but we had to get up there early to nab any. It's peaceful and relaxing. In the evenings, after dinner, we would go up for a swim and time in the hot tub. Our biggest complaint is that they were constantly working on the ship. During the day, we would hear drills running and hammers pounding. In the Solarium in the evenings, they would be cleaning the lounge chairs at 8:00, even though the Solarium did not close until 10:00. There were often ladders on the stairs that we had to go around and they changed out a lot of carpet. These things should be done while guests are sleeping or in port, out of view. It felt like they were getting ready for the next cruise and we did not matter. Another complaint is that the service really was not up to par. We've gotten used to good service with Royal Caribbean and we did not get that on the Millenium. We chose this cruise because of the destination. We have decided that we will stick with Royal Caribbean unless they don't go to the destination we have in mind, which was the case with this cruise. We would go on this cruise again because we loved Japan (and Dutch Harbor, too). We will be hesitant to cruise with Celebrity again. If they offer the destination we want, then we will, otherwise we will probably stay away. Read Less
7 Helpful Votes
Sail Date: September 2016
We have been exclusively Celebrity Aqua Blue travelers since we started cursing with Celebrity. However, although we will continue with Celebrity, we will no longer book in Aqua Class! We believe we pay an average of $1000.00 more for the ... Read More
We have been exclusively Celebrity Aqua Blue travelers since we started cursing with Celebrity. However, although we will continue with Celebrity, we will no longer book in Aqua Class! We believe we pay an average of $1000.00 more for the Blu Restaurant. Except for an exclusive waite staff, I no longer feel the food is that much better. Aqua class has discontinued the daily bottled water. Our belcony was obstructed view I could have gotten that for 1500 less per guest. On the positive side the Captain and staff were top of the Line.. I can not say enough Good for the Captain and Cruise Host. They were superb. There was a problem with the Crafts teacher. My wife participate in Water Color. The instructure did not instruct. She was not prepared. She seemed to not be coordinate with the Cruise staff. There were not enough materials for the participants. Sea days are what makes the cruise for us. We really enjoyed the activities and lectures on this particular cruise and the Entertainment was in my opinion Top Notch. I wish I had worked with other experienced cruise critic travelers to book our shore excursions. I will the next time, as I feel the cruise line's excursions were very expensive for what was obtained. Read Less
2 Helpful Votes
Sail Date: September 2016
I have about 2-3 months cruise trip every year. This economic crossing pacific ocean plus extensive calls to Japanese ports made me take the cruise. A unexpected storm made us stay in ship extra 4 days, the way customer service handled ... Read More
I have about 2-3 months cruise trip every year. This economic crossing pacific ocean plus extensive calls to Japanese ports made me take the cruise. A unexpected storm made us stay in ship extra 4 days, the way customer service handled the situation is one of my review. The cabin and dining (only apply to fixed dining area) are excellent. The service crews and manager have made a great adjustment to different passengers, from mainly American to Chinese in the last 8 days of my cruise.(I cutted 2 days short from the normal intanary. The major problem came from the lack of coordination among departments, especially between customer service area and others. Plus the attitude of a few individuals from customer service made some situation intolerable. There are some examples. 1, I had an excursion and waited in waiting area. When the excursion staff called my number to go down to the gangway about 10 of us got up and took the elevator down to gangway on deck one. When the elevator opened on deck one, a customer service staff, his name is Silvio, shouted to us "you are not supposed to come down here before the announcement, go back up...." In fact, we came down under the announcement of excursion staff. Should a customer service staff told us nicely instead of shouting, it was way before a lot Chines got on board, most of us are American. This is the first leg of my cruise. 2, When the ship arrived in Yokohama Japan, I had a big luggage for my daughter who lives in Tokyo. Because the luggage is heavy and wheel is broken, I asked a help to bring the luggage down the ship as a debarkation passenger, to avoid beaking the carpet if I dragged the luggag by myself. I was told, no problem, will issue a luggage tag to my cabin. When the luggage tags distributed to all cabin, I did not have it. When I was in front of customer service desk to ask the tag, the customer staff, Silvio approached me and told me that bring a luggage down the ship requires a documentation, and I have to talk to "Documentation Official". When I finally find a documentation official and she had no idea what I was talking about. At the end, I found the head of documentation official, Rose, She was surprised, and told me that is customer service job, and all I need is a luggage tag. So, I got a tag, and bought the luggage to my daughter. How nice, or lack of knowledge of Mr. Silvio from customer service area. This is still the first leg of my cruise. 3, Because I will cut my 3rd leg of cruise short by 2 days and landed in Japan, instead of going to China. At the first port of call in Japan, every one has to go through Japanese immigration. I was told repeatedly by staffs from documentation official and customer service that I have to get my passport from customer service, cut the line, and go to a special immigration booth (most passenger only has a copy of passport). I did not know why I have to cut the line, and was very uncomfortable to do so, as I was educated, after asking the staff in customer service multiple times, I ask him to write a note, so I can show a staff who control line. I went to the front of line with difficulty, there was Mr. Silvio again, my luck,when I showed him the note, he just did not care at all, and asked me wait at the end of line. I asked him call the customer service desk to verify it, He just refused. What kind of customer service staff, how much that Mr. Silvio liked to show his big authority, not warm service. (It happened in the 4th leg again, this time I asked the head of documentation official to escort me to cut the line. I still do not know why I have to cut the line.) 4, Because there was a big storm coming, captain decided to skip the last port of call in Japan where I was scheduled to land and leave the ship in my 3rd leg. So, I had to stay in ship for a short 4th leg cruise. The ship shows accommodation to customers who planned to leave the ship as I try to do, but I still spend extra thousands dollars on the 4th leg cruise fee (It should be free to me, but it was not), and hotel cancellation that I can not get refund, and last minutes expensive hotel booking in Japan. The worst part is the attitude of customer service staff, again, when the passengers realized that the ship skip the last port of call in Japan, there were a lot of passengers in the customer service desk to find out what to do with their individual need. However, the first sentence I hear from the staff was "we have a legal right to change the itinerary and skip a port of call" Come on, customer service should try to diffuse the tension, not fuel the tension, It was service desk and legal court house. The manager had a big problem and wrong attitude. No wonder, some Chinese passengers made a big deal in the next few days. Do not blame the chinese, they are the customer (they are different, but same as Italian and Brazilian need different way of service), the attitude of customer service staff was bad, way before Chinese customer on board. Read Less
2 Helpful Votes
Sail Date: April 2016
We usually cruise with RC but this time www decided to try Celebrity. We were impressed with the poshness of the ship, but after spending a while on her you could see she was tired and in need of a freshen up. When first on the ship it can ... Read More
We usually cruise with RC but this time www decided to try Celebrity. We were impressed with the poshness of the ship, but after spending a while on her you could see she was tired and in need of a freshen up. When first on the ship it can be quite disorientating. but you get the hang of it. We were on Deck 9 in cabin 9179, It was kept spotless and well cared for during our stay, our Attendant was very good. Dining was a complete disappointment we found that the menu selection was far better on the RC. We didn't like the set starters and deserts on every day. the menu as a whole we found to be poor in the main dining room, and we went to Mucanos for my 50th birthday but unfortunately there were a group of people in like a side room who the chef was cooking for, but at one stage i counted 16 members of staff going into serve this table or something, i felt left out and felt we didn't get the service we maybe should have. Also our waiter was so busy serving 6 other tables and cooking the lobster at the table side he was run ragged. he was juggling so many balls and just couldn't control them calmly. We then went to the Tuscan Grill on the last night, well wow, the food was amazing, the very best lasagna i have ever had, and the soup was beautiful, if we had gone to them the first night i would of eaten there every night. Well now, in the Ensemble lounge where we liked to sit was a guy called Stephen Aubery, He was the worst entertainer i have ever heard. he asked for people to tell him what they wanted him to play but he could only play 4 or 5 songs and he just repeated them, i even heard him (unfortunately) in by the Ice-cream bar and he sang the exact same songs. out of tune as well. He did not play one request, i listed off about 6 songs from different genre and different tempo and he didn't know any of them, none of the music he played current it was more obscure and also he had an awful habit of saying this next song is from tonights show and play something we never heard of. if we wanted to hear a song form the show we would of gone and if we were going we certainly didn't want it ruined by him singing the songs from it. He also went from playing the guitar to the piano but the song was still playing on the guitar even though he wasn't touching it. he's a fake and a brutal entertainer, not one person was tapping or dancing, and speaking of dancing, it was awful the tiny space there was to dance and it was at the base of the stairwell. really disappointing. Going ashore was also disappointing ... one we did was to a beach, but the bus took us to a hotel holiday resort beach, when the buss arrived a guide got on and spoke for about 20 minutes on everything we had to purchase. we then had a long walk (husband was disabled, able to walk but not far) then he stops us like a group of school children, and tells us where to go to buy this or that, and that we were going to collect our beach chairs then, but we didn't realise we would have to carry them some distance. We had to pay for one meal and get the other half price i believe, i had thought we were going to be taken to some exclusive beach somewhere not a hotel resort, yugh terrible. We spent 2 days in Honolulu before the cruise and stayed on Waikiki beach and that was amazing. I had bought we were getting like private transport to the cruise, i wasn't expecting to be put on a bus, as it was my birthday we had splashed out a bit. When we were on this cruise some loyal cruisers to Celebrity said that when you book a cruise with them and pay for it that is only a deposit as the amount of stuff you have to pay for onboard is never ending. we had bought an alcoholic drinks package yet www couldn't get a Kir Royal on it. Having said all that, we have booked another cruise with Celebrity and really looking forward to it. Read Less
1 Helpful Vote
Sail Date: April 2016
This was our cruise of a lifetime. We decided to spend the extra $$$ and go for the deluxe balcony. I was extremely disappointed. We were on the 7th floor and instead of overlooking the water there was a blue deck under the balcony. It was ... Read More
This was our cruise of a lifetime. We decided to spend the extra $$$ and go for the deluxe balcony. I was extremely disappointed. We were on the 7th floor and instead of overlooking the water there was a blue deck under the balcony. It was okay if you looked straight out but not down. Also the lifeboats were just several rooms away. The balcony table was in very poor shape. The top was not fastened and the tray almost flipped off. The legs of the table had the paint peeling off in strips. The telephone did not work and our Stewart said" oh well you don't need to call anyone" 2nd attempt at fixing the phone and still not working and Leslie said we just wanted a new phone. Finally 3rd call was to House Manager, Margaretha. Phone was fixed immediately, Also the clothes hook that was pulled from wall was reinstalled. Drapes were dirty and ripped. Day 2 we noticed a bobby pin on the floor in the bathroom. Neither me nor my partner wear these pins. Stayed on the bathroom floor for 3 days until we picked it up. Also found a bobby pin in the cabin. Again we picked it up and an old potato chip after 3 days. Room was never dusted or vacuumed.. The Solstice has 2 tiny outdoor pools, one with a wooden ladder to climb down. There was no bar service in the pool area. The one pool bar always had long lineups and usually only one attendant. The ship advertised The Lawn Club with real grass. Several times we ventured up to this level only to see signs to "Stay Off The Grass.....It is Resting." Total nonsense. We never did see anyone playing or sitting on it. Now on the positive, the food was great. Our waiters were extremely helpful and they were especially attentive and mindful around food allergies Entertainment was wonderful and we especially enjoyed the lecture series on the 5 days sailing back to Vancouver. Met some great people from The USA and had many laughs.Movies were good and it was nice to get the lectures on the TV in our cabin. Loved the Trivia games. Also enjoyed the Ukulele lessons and the concert. If you have mobility issues, there are only 2 elevators, one at the front and the other in the centre of the ship. Make sure you book near the elevator. The walk from aft to elevator if very long although it was good to walk off all the wonderful food we had. I would sail with Celebrity again but certainly not on the Solstice. It is in need of a complete refurbishing. Read Less
2 Helpful Votes
Sail Date: April 2016
This was an18 night cruise from Sydney to Hawaii with lots of sea days. We have cruised before on both Princess and Royal Caribbean ships and this was our first with Celebrity. I had read quite a few reviews of the Solstice that were all ... Read More
This was an18 night cruise from Sydney to Hawaii with lots of sea days. We have cruised before on both Princess and Royal Caribbean ships and this was our first with Celebrity. I had read quite a few reviews of the Solstice that were all very good so my expectations were high. Embarkation was smooth and easy and we were soon on the ship. Our stateroom 6162 had partially obstructed view - which comprised of the tops of the supports for some lifeboats. This was not a problem, as looking out to sea wasn't obstructed. The stateroom was a good size and layout although the balcony was smaller than we are used to. The bathroom and shower were probably better than we have had before. The shower is a really good size and there is plentiful hot water. There wasn't a drying line in the bathroom which would have been handy as there is no laundrette on-board. On an 18 night cruise the lack of a laundrette is noticeable. The main atrium area where the lifts are is very unimpressive - Princess know how to do it! The lifts seem to work on some programme that defies logic. It's fun just to stand there and watch the lifts go by while you wait to go to dinner. This is the 21st century isn't it? For some reason they decided to "Dumb-down" the formal evenings and make them "Evening Chic". A notice sheet in our stateroom on the first day set out the dates for the Evening Chic evenings which we noted into our diary - Except that they subsequently changed the date of the last evening without highlighting this on the daily news sheet. Many passengers only went by the daily news sheet so didn't get caught out, but unfortunately we did as we had already noted it from the initial information. Not amused really. Dinner was in the Epernay Dining room and the meals offered were most uninspiring. I'm so used to being "wowed" by the selection on cruises and this was just plain boring. Breakfast and lunch were in the Oceanview Café. Very good selection and seating was generally ok. The big problem here is that after a while the staff start closing sections and putting barriers up. Then the fun begins as passengers try to navigate across the room avoiding barriers and trying to find where the food has been moved to. Princess and RCI don't do it this way. We found all the staff to be friendly and very helpful. Finally, the pool/sun-deck areas - clearly designed without passengers in mind. There are way too many shaded areas around the pool. Placing your lounger (if you can get one) in the sun around the pool is a feat in itself. Watch out for the feature fountain - you can't put any loungers there! Large areas of the top decks are laid out with real grass - which Celebrity are very proud of. Then they rope off most of it and put signs "Lawn is Resting" and "Even the grass needs a vacation - Please use the paved walkways to give the grass a rest". Crazy, who came up with the bright idea of making large areas of deck un-usable? No wonder there aren't enough loungers - there's nowhere to put them. Would I cruise Celebrity again - probably not. There are already very good cruise operators out there. Read Less
Sail Date: October 2015
Some background to start- this is my 6th cruise and first on Celebrity. Things they did well: Very Clean- toilets were exceptional- they have attendants in them constantly cleaning them- this was great. The ship is nice but nothing ... Read More
Some background to start- this is my 6th cruise and first on Celebrity. Things they did well: Very Clean- toilets were exceptional- they have attendants in them constantly cleaning them- this was great. The ship is nice but nothing exceptional. The room attendants were good, no complaints at all there. The buffet was pretty good but the egg stations ere chaos each morning and they seemed unable to cook toast to a crisp- it was always underdone. The rooms were a good size and the bathrooms were great- plenty of room and a shower screen and not a curtain which was appreciated Things that were Ok: The entertainment was Ok- some really good guests but some average shows as well. Most of the staff were pretty good. Things they did bad: Dining room only average- meals not hot all the time- variety not great. Casino- Rudest staff I have ever seen at a ship casino- manager was disgraceful Bingo- $59 u.s to play 3 games of bingo! It as such a rip off that one of the days they had to refund people who had paid because they didn't have enough people playing- fancy not enough people out of 2850 passengers- shows that people refuse to be ripped off. Selling- Constantly trying to sell restaurant visits (paid) and drink packages. We heard they put the price of drink packages up when all the Australians boarded the ship on Honolulu- top package was $77u.s per night PLUS 18% tip (compulsory) when you take into account the Aussie dollar the cost was around $120 aussie dollars per day for top drink package. The celebrity brand is a rip-off - not as good as you would expect for the dollars paid- will stick with carnival in future- food better and staff much better. Read Less
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