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3 Helpful Votes
Sail Date: April 2018
A cruise ship is a small city, and 3/4 of the people are all living in the same hotel (the other 1/4 are crew, and live on the lower decks). Depending on what you've reserved (a room versus a suite, a window versus a balcony), ... Read More
A cruise ship is a small city, and 3/4 of the people are all living in the same hotel (the other 1/4 are crew, and live on the lower decks). Depending on what you've reserved (a room versus a suite, a window versus a balcony), it's a hotel life. Attendants make your bed and change your towels, space is at a premium, there's a small safe in your closet, and the mini-bar has a few drinks and snacks for you to buy. Oh, and there are way too many older men wearing Speedos around the pools. This cruise on the Celebrity Solstice had us move to a new room just down the hall. We had just finished 3 consecutive cruises in the same room, but we weren't able to keep that room for this 4th trip. No worries... it was just down the hall, and the room attendants would move our suitcases and clothes for us. As with all cruises, we were required to disembark (in Sydney, Australia), and we wandered around the Royal Botanic Gardens, had a cappuccino, and discovered a very friendly white ibis who was sure there were insects and snails in my shoe. We walked into our stateroom, and immediately noticed mold in the shower, and broken or stained furniture. We called Customer Relations at once. Should we unpack our stuff, or should we keep it in the suitcase so it is out of the way for repairs? "We will respond to it tonight", we were told. Great! We went out to dinner and evening activities. When we returned, nothing. The next day, we called again... "Sorry, we have no record that you called about your room." What the... ? By evening, no change. We happened to see the incredibly friendly hotel director, Sue Richardson, just before dinner, who asked us very sincerely how things were going. We paused in our response... after all, she was the hotel director, responsible for big picture things. But she noticed our hesitation and asked for more details. So we showed her the photos of the room. "Unacceptable," she said. She was on the phone instantly. We didn't hear the conversation, but she turned to us and said, "We will make this right." Well, we returned to our room in the evening to find the mold (mostly) cleaned off, the drawer repaired, and the closet door repaired. The stain and tears on the couch were still there, as well as the mismatched sofa cushions (didn't notice the first day... was one changed?). Later, someone from Customer Relations asked us how things were. Remember, this was day 2. We had the stress of having to deal with an unsatisfactory room and being totally ignored on the first day. So we said, "The best we can say is that the room is now just below average." Well, that's not the ideal situation for a 19 day cruise. We asked if there was an alternative room. Later, we were asked if we would look at another room in the same class. We did (with Customer Relations junior officer Denis), and found the room better, but seeing how this was now day 3, we said we had put all the energy we wanted to into the room issue, and the new room wasn't worth packing and moving for. We said "thanks, but no thanks." I think Denis noticed how emotionally draining it was for us... day 3! He asked if he could keep looking into our case. Less than 30 minutes later, he contacted us and let us know there was a room with a balcony available, and could we go with him and look at it? Well, it was a very nice room (later we learned about its proximity to the noise from the smoking section in the deck below, and that it was the room that was utilized for parts when needed), and it would be appreciated. We moved the next morning. Thanks Denis! But for 3 days, we were feeling embarrassed, ignored, and... trivialized? How could we get put in a room in that condition in the first place? Why was our call to Customer Relations on day 1 ignored? Then no repairs or response on day 2, until only by chance we spoke to the Hotel Director? Then to think that our room was full of cleaners and mechanics fixing things, followed by being asked if it now meets our satisfaction, with the sofa in the condition noted. Below average at best. The Solstice made us feel ignored and unwelcome. That hung over us for 3 days. That was the memorable part of this cruise, and it was not the memory we wanted. There were a few other things. The "hairball" in the stewed mushrooms during breakfast, with no follow-through when I brought it to the attention of 2 shift supervisors. For obvious reasons, this turned my stomach! You have to wonder... Well, that's my rant. There were a ton of things I liked about this cruise but, as I mentioned above, the negatives became the narrative. Who wants to brag about negatives? Celebrity Solstice, I was wincing way too much on this cruise. What was great? The staff, of course. When even the the staffers cleaning the railings in the stairways get to know your name, you know the company emphasizes making a connection. We learned the food will meet your expectations, but you have to be willing to be honest with the cooks and servers about what those expectations are. And on this cruise the Beyond the Podium lectures were fabulous! The speakers really knew their material (much better than some previous speakers). Read Less
4 Helpful Votes
Sail Date: October 2017
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down ... Read More
A relatively EXPRENSIVE 17 DAY TRANSITION CRUISE TO SYDNEY FROM HONOLULU...Lots of people sick from on board virus..(removed number 0ver 200). food in dinning room and buffet monotonous and bland. Asst Ma'de tried to calm us down over food issues and brought chef to us--who then made excuses about trying to please guest who didn't like spicy or tasty food. (Cruise line trying to please wrong people). .Ports ok... Specialty results were good=with the quality one used to find of Celebrity.. Stale crackers in essentially forced quarantine. What we were offered for restitution totally inadequate. Service on board was great except for room service who may have gotten overwhelmed because of serving quarantined guest. Restitution offered only for days you had sought medical treatment. Had to smooze staff to get a refund on excusion we were unable to go on due to sickness. Policy exist to only refund those unable to attend during quarantine. (we had been sick for two days before quarantine)... Won't be traveling Celebrity any time soon... Kudos to our cabin attendant Lenie who went far beyond the normal call of duty. We were in 9356... This was out 19th cruise.. 4k video will soon be posted on you tube.. Bora Bora and Sydney were the best ports. Ackland cultural experience excursion Disappointing--2.6 hours on bus thru NZ countryside not mentioned beforehand. Read Less
6 Helpful Votes
Sail Date: October 2017
First time on Celebrity and first time at ALL the ports. We selected this cruise because we wanted to see all the ports and relax on the slow float back to our home port. We flew to Honolulu from Sydney stayed at the Moana Surfrider in a ... Read More
First time on Celebrity and first time at ALL the ports. We selected this cruise because we wanted to see all the ports and relax on the slow float back to our home port. We flew to Honolulu from Sydney stayed at the Moana Surfrider in a Bunyan Room with views to the beach and Diamond head, it also had access to the Beach Club Room (pay the extra it is worth it). We pre-ordered a day pass/passport at Pearl Harbour through recreation.gov, so we had our allocation to the tender to see the Arizona and entry (plus audio guide) to all the sites at the memorial, the Bowfin submarine, Museum, Missouri and the Aviation Museum. You need a full day to see all the sites, I would highly recommend a visit. Note: they don't allow bags in the site, so pack your pockets not a bag. Embarkation in Honolulu was hot and noisy and the lines were long. However, when you get near the front, they ask those with priority boarding/Aqua Class to go to another area. However, the customs official for our embarkation area was very strict, so the priority line was longer than the non priority - you have to wait sometime. Once onboard, the holiday begins, Celebrity service and staff are wonderful, treat people as you want to be treated and a smile goes a long way. Those who board who expect servants not service make me annoyed. Unfortunately, there are a number of those personality types who cruise. We booked Aqua Class as this was our preview cruise with Celebrity. The cabin 1541 was spotless and the location was fantastic, one fight of stairs turn right to Aqua Spa Cafe - light breakfast and lunch and the adult indoor heated pool, turn left and you are at the entrance to the Canyon Spa and the Gym. Book early for embarkation deals if you like the Spa treatments onboard, I had saved for 'something special' and the embarkation deal I purchased was the buy 4 massages and get 1 free. Five heavenly massages from Riyha, the highlight of the cruise. Two flights up and you are at the Sky Lounge and the walking track. Sky Lounge is the location for trivia and evening band 'Celebrity Life' activities, our cruise have Bandioke, CelebrityVoices, and many other fun nights after 10pm. We always walk down the stairs and up the lifts, however, the location of our cabin made walking up easy to all our favourite locations. Their is even access through an open door on Level 11 on the starboard side (forward) so you can access the treatment rooms and the relaxation room only available to aqua class. This room has the best view of the ship over the bow with comfortable lounges, reading and sleeping as you sail. Dining - We bought a 7 night Specialty restaurant package - our first booking by Celebrity was in the Silk Harvest 7/10. If you do the same, cancel straight away and book all your meals at the Murano. We did not find out how good the Murano was until we had also eaten at the Tuscan Grille (being Italian - 6/10 Nonna cooks better). However, the Murano is a MUST and Sasha the Maitre'D is excellent. I ordered the same meal (5 times) - Crab parfait 10/10 entree and the Lobster Main course, the Lobster is cooked at your table. 20/10 Entertainment was hit and miss, most shows are OK. I don't cruise for the shows or the entertainment, I want to relax, if it interests me, then I go. Ports - Lahaini - we would go back to port and have the pineapple at the cafe across from Bubba Gumps - Maui Aquarium was a good surprise. Papeete - BB Cafe for the Surf and Turf - best meal and free wifi Bora Bora - Bloody Mary's and the Public beach - wonderful Auckland - catch the ferry to Devonport and wonder, then public library has the best view and free wifi. Bay of Islands - Ferry to Russell, then to the Waitangi Treaty Grounds (a must) Shore Excursions - Lahaini - Robert's Hawaii - 8/10 Papeete - Celebrity - Bus around the island - 6/10 Visit to the gardens was the highlight Bora Bora - Celebrity - Glass Bottom Boat - 9/10. Our own local 'taxi' to Bloody Mary's' and the main beach 10/10 Auckland - own - Fullers ferry to Devonport and 1 hr tour - 9/10 . Walked around and had lunch at Hum Cafe 10/10 Bay of Islands - own Ferry to Russell 9/10, self guided visit to Waitangi treaty ground + Museum 10/10 Do it again - we booked a future cruise on board and saved, plus Perks - next time we have our Classic drinks package and Internet included - bam! Note to Celebrity - if they included Aperol in the Classic Drinks Package I would book 20 more cruises. Read Less
1 Helpful Vote
Sail Date: October 2017
Just completed the October 2017 Solstice from Hawaii to Sydney. We had a fabulous time. The staff were friendly and the activities team led by Shawna had picked two terrific bands who provided lively dance music to suit lots of different ... Read More
Just completed the October 2017 Solstice from Hawaii to Sydney. We had a fabulous time. The staff were friendly and the activities team led by Shawna had picked two terrific bands who provided lively dance music to suit lots of different age groups at different times of the evening.This meant that our group of party-goers were able to have fun every single night dancing either in the grand foyer, Sky Lounge or the nightclub. The three silent discos were a blast especially the one up the lawn where we danced barefoot! The headphones provided had three choices of types of music to suit most tastes. Food in the buffet and the main dining room was delicious and the service was always attentive. An exercise dance class with Shawna on sea days helped us to keep fit and not put on weight either ( combined with always taking the stairs not the elevator). One suggestion though- please provide more seats around the foyer on all the levels including the bottom one as older people such as my mother cruising with me cannot endlessly stand up to watch the entertainment. Read Less
4 Helpful Votes
Sail Date: October 2017
Well done Celebrity Solstice, we love and adore you. Your staff and ship are just awesome, we can't wait till our next one in Europe in 2019. So very sad to have to disembark after such an amazing time. Dining anytime was very well ... Read More
Well done Celebrity Solstice, we love and adore you. Your staff and ship are just awesome, we can't wait till our next one in Europe in 2019. So very sad to have to disembark after such an amazing time. Dining anytime was very well organised, loved sitting at different tables every night or just the two of us. Staff in this area were well trained and wonderful human beings. Our room steward was just more than happy and anything we asked was attended to immediately. Entertainment was awesome as expected, played bocce every sea day as port days taken up with tours. Evening Shows were amazing spectacular events, managed to make the majority of them but with so much to do on this ship didn't get to them all. Martini Bar was the place to be seen of an evening before or after dinner. Love the Lycheetini's, mmmmmmm. We cannot wait for our next Celebrity Cruise with we booked whilst on board for 2019 Read Less
2 Helpful Votes
Sail Date: October 2017
I think this itinerary was mis-named. For me, South Pacific Treasures would have been more accurate, because it was traversing the South Pacific ocean that was the purpose of this cruise, with a total of 11 sea days. One day we were ... Read More
I think this itinerary was mis-named. For me, South Pacific Treasures would have been more accurate, because it was traversing the South Pacific ocean that was the purpose of this cruise, with a total of 11 sea days. One day we were treated to 4-5 meter waves, another day 2 meter waves, another day it was a pacific ocean, smooth as a lake. Overnight of Oct. 5, we were treated to a beautiful full moon reflected on the water. As attractive as most of the stops were, spending time on open water was the central reality of this re-positioning cruise. Embarkation in Honolulu was smooth, with a different look, we each received a shell necklace as we entered the registration area. We cruised the Inside Passage on the Solstice last year, and it seemed a fair number of other passengers had previously been aboard this ship, allowing a comfortable familiarity for us. Certainly for us, the other passengers help make this a very enjoyable vacation. The many Australians we met during this trip were individually and as a group friendly and good-humored. The fun we had with our trivia team was a highlight of the whole cruise. The Cruise Critic meeting was well attended by cruisers and officers. Hotel Director Andrea and the Cruise Director Ben were very visible and active leaders throughout the cruise, one never knew where and when either of them might appear. Parag was our stateroom attendant, and he performed his duties with a smile, and proved quick to respond to both face-to-face requests and to phone calls. Blu was good for us. Telma and her restaurant staff provided excellent service throughout the cruise. Our main complaint is and has been, that we would like richer flavors in the food. Over 17 nights, the menu of course had repetition, and constraints of resupply further limited some of the potential choices. Considering there was some understandable drop-off in fresh produce, we admired the way Celebrity handled the logistics of supplying our cruise. Rose of Captain's Club had plenty to do, and was once again helpful to us. Ben was ok as CD, he is definitely energetic. Alexa and Nick ran trivia, both injecting some dry humor into the sessions. The house band Sound Stars was as good as any we have seen during our 16 years cruising. They played a range of popular music, covering different styles well, with some good interpretations thrown in. Prisma, the string duo, were excellent throughout the cruise, and I made an effort to hear them play. Starlight, the fusion quartet were good. Duo, the acoustic pairing were not as good for us as the other performers. Of the stage productions, the acrobatic/aerial show was much better than the other productions. Yoomi was good, as was Denny Elliot. The entire Hotel Staff deserves kudos for their efforts to clean and re-clean the ship during the Norovirus outbreak. Days before the cruise ended, thorough cleaning and re-cleaning of some state rooms commenced, pillows and linens were removed. The housekeeping and restaurant staffs, I think the entire Hotel management and staff, worked hard long hours to contain and rectify this outbreak. People were quarantined, care was offered and given. We very much appreciate all the efforts the service staffs made on the passengers behalf. The Polynesian Enrichment team provided ukulele lessons that I attended when they were available. They also were offering hula and other dance lessons, and were well attended, again when they were officially scheduled. It was odd to see them aboard and stating they were willing to hold classes that for some reason weren't being scheduled by the activities director. We watched some of the Enrichment lectures via the television, which was a first for us. We made good use of the fitness center and walking track. We the number of sea days, we had ample time to walk the promenade, and decks 14 and 15. Disembarkation in Sydney was easy, with helpful attendants sprinkled throughout the terminal. If the meters worth of missing wood railing on decks 14 and 15, and the connecting stairways; and the amount of rust clearly visible on our veranda and other parts of the ship are any indication, then the Celebrity Solstice best not wait until 2019 or even later to be totally refurbished. Overall, the combination of meeting friendly and interesting fellow cruisers, excellent service, the Pacific ocean, and attractive ports made for memorable travel. Read Less
1 Helpful Vote
Sail Date: October 2017
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained ... Read More
This was the only cruise line sailing from Hawaii to Australia at the time we were going. On-board check was done ahead of time yet we had to go through it all over again. Very disconcerting. The too narrow sofa had a stained mattress. Ugh! Dining was just so-so. The extra dining rooms were priced high at $50/person. Much too pricey. They would stand outside the main dining area and try and recruit people to go there. Most everything on board had an extra price tag to it or it was intended to sell you something as a result of a presentation. Our room steward was superb but was run off his feet with so many rooms to care for just on his own. We've always had 2 stewards on other cruises. The ship had no promenade deck to walk around. This was a huge disappointment. The running track above the pool area was short and had a lot of people walking across it or using walkers. Not good for a power walk. The ship had an outbreak of the Nora virus. We all had a number of days of sickness but not from that. But because one of us visited the medical clinic, we were quarantined, including our luggage. But were not told that our luggage would be in a different area when we disembarked. Read Less
Sail Date: October 2017
We always wanted to do this cruise and visit Hawaii. Unfortunately our time in Hawaii of 5 days was not enough time, you definitely need a full week or more. Hawaii is great. The weather was great and so was our accomodation at the ... Read More
We always wanted to do this cruise and visit Hawaii. Unfortunately our time in Hawaii of 5 days was not enough time, you definitely need a full week or more. Hawaii is great. The weather was great and so was our accomodation at the Hilton Embassy Suites. Celebrity Cruises are great as was this one. The service and staff are amazing and very friendly. No faults there. However I will say that this cruise really needed more port stops. It was too many sea days. It was definitely very relaxing as the weather was great, but by time the second lot of 5 days of sea days came, we were a little over it, especially during the day. At night it was fine, as you had a pre-dinner drink, then dinner in the Dining Room (open dining times) then after we would go to see the 9pm show. But for us we just felt you needed at least two more port stops. Possibly in Fiji or the Cook Islands region. Overall we definitely enjoyed it though. Read Less
3 Helpful Votes
Sail Date: September 2017
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the ... Read More
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the great legions of unwashed out). Hot tubs, especially the outside ones, were only lukewarm on some days. Maintenance was o.k No issues with toilets or bad smells for the most part. Cabin review below. Food was o.k. - I cringed as I read reviews after the ship got to Asia last year. We ate in the MDR for every dinner, and all except one lunch (menu was that bad). We were advised by a waiter on the first night that breakfast in the buffet had more selection. He was right, breakfast in the MDR was pretty poor and one could do better in the buffet except for getting something other than overcooked poached eggs. The other trouble is that there is a lot of misrepresentation in the menu. Chicken Kiev is not stuffed with butter, Mâche salad has absolutely no mâche in it, barramundi on the second lunch (lunch menus only took 4-5 dayd before the started to repeat) was not barramundi. A lot of meats are also over cooked or improperly cooked (dry heat instead of wet heat, etc.) Really a lot of merely o.k. and even more mediocre. MDR service, especially for "Select" dining was very rushed. We'd be seated at 1930 and could easily make the 2045 show even with 4 courses and a coffee. Very friendly otherwise. Food, especially entrées a.k.a. appetises were more often than not served not in the other that we wanted, Maybe a training or management issue. We don;t begrudge the frontline staff. Menus were also fairly unadventurous and seasoning, even for dishes vaunted to be boldly flavored, weren't. Don;t expect fine dining (unless you pay for Aqua, Suite or an exorbitant extra charge restaurant. We found the food on Holland America, at least 3 years ago, to be better. The buffet was o.k but sometimes we'd go around a few times before picking something to eat. SOme stuff was o.k. but food was rather mediocre for the most part. Bread was however excellent and some pastries and desserts were delightfully not oversweetened. Ethnic foods were generally a poor facsimile of what they were supposed to be. Buffet was kept cleaner than some Carnival Corp lines for the most part. Watch for the "no sugar added" ice creams and desserts as Maltitol or other sugar alcohols may be used and cause a lot of gas (there are no warning labels). Spa Café food was o.k. though surprisingly a lot of sugar was used in a lot of the foods (namely the muesli). If nothing else, the entertainment was superior to some other lines, namely Holland America and Princess. Some oft he performers were mediocre but some were stellar, and came back for quite a few more performances. Production show especially singers and dancers were also better. Activities were generally poor and not much going on without having to pay. Cooking demonstrations were not very well run and you didn't really learn much, or could see unless you were in the first row or two. The staff are very friendly for the most part, or at least acted that way. Food service was haphazard though. Didn't pay for any port excursions (in fact, didn't spend onboard other than a duty-free purchase and mandatory HSCs as pricing for the most part is extortionate). Dutch Harbor was changed to Sitka rather at the last minute. Didn't care for stops so I didn't mind. Otaru and Hakodate were o.k. but I would have been fine with sailing straight to Yokohama. I'd go again, but only if the price was very low. Read Less
4 Helpful Votes
Sail Date: September 2017
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience ... Read More
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience and in talking with Celebrity guests, many find the attraction is the Captains Circle perks. None of this should be considered a reason not to take Celebrity but to let you know - Celebrity fell short of expectation and needs to advance their game. Celebrity does not do any place set up at the Oceanview Buffet. Other cruise line puts napkins, forks, knife, and spoon on every table. Doing so will alleviate crowding/ circulation issues. Other cruise lines put a coffee mug and glass on every table. Celebrity: nada. This means passengers need to carry many things away to their table and sometimes make multiple trips back to the serving area. This compounds the already crowded space. Celebrity puts a spoon holder next to the coffee dispenser. People put used spoons into the spoon holder. If not, the spoon holders are otherwise empty. Other cruise lines put out coffee stir sticks plus spoons but the spoons are already on the table thus are often not necessary. Celebrity coffee is very good. Keep it up. Prepare to spice your food – Celebrity adds minimal seasoning. Sticky buns – only once on the voyage. No bran muffins. Oat muffins yes. They have no sugar added cookies – thanks. Other cruise lines create a main course style buffet dinner using elements from the main dining menu. Some also put a place mat and wine glass at the buffet place setting. Celebrity did not use much imagination here and sometimes appears to create the buffet dinner menu out of what was available for lunch. We had the occasional “Good Evening” from the Celebrity waiters as diners entered the restaurant. Other cruise lines have a variety of individual cereal boxes for breakfast. Celebrity uses only 3 bulk cereal dispensers. Different fruits may be available occasionally, yesterday bananas, today grapefruit. So far no fresh plums, strawberries, blueberries, nectarines or peaches. Cantaloupe, watermelon, pineapple, pineapples and apples are the usual. It appears the custom pasta dishes lack garlic, basil, capers and fresh squeeze lemon – no flavour. Due to the extended cold weather, the line up for lunch in the dining room is too long and tables in the buffet at noon are scarce. Signs urge passengers to not occupy the table any longer than necessary so others can sit down. Dining areas are often crowded. Something is amiss. Celebrity sugar free and no sugar added desserts are varied and tasty - kudos. Celebrity fish and chips were quite good. The Celebrity Timeless Dinner menu carries both steak and escargot - bravo! Celebrity Scampi are only large shrimp. Formal night scampi was a mere 4 shrimp with rice. Another formal night had lobster. The dinner portions on Celebrity are small – enough for me but many people ordered double everything. Salad soup entrée. Some waste observed and definitely adds to the cruise line costs. Stores were nice and probably too big and too numerous. The staff appeared under worked and needed sales. Celebrity had a buffet chocolate dip dessert for fruit. Nice. The Beef Bourgogne was sent back – it had strips of burnt bacon added to the stewed beef. The sea bass fish was over cooked, the seafood bisque smelled foul fish and some fish dishes were simply not fresh. The Greek salad had no tomatoes, red onions or Greek dressing. The trout was a mere half of a fillet. The potatoes whether on the plate or in a salad were undercooked. Many items were very good. The Captain Nicholas from Chania was personable, exuded competence and kept us all informed. Excellent leader. Theatre and lounges were very nice. Entertainment average to “Let’s leave early” The invite to the Heli Pad was nice. Terrible TV, no on demand service, the onboard recording service in some cases used old equipment. No published movie schedule The Deck 8 Library was almost void of any books. No onboard laundry or ironing board. Laundry by the bag is $50 each. Read Less
9 Helpful Votes
Sail Date: September 2017
My husband and I chose this cruise because we love to cruise and wanted an easy way to visit our son who is studying in Japan. We have never sailed on a transpacific or transatlantic cruise and were a little apprehensive about all the days ... Read More
My husband and I chose this cruise because we love to cruise and wanted an easy way to visit our son who is studying in Japan. We have never sailed on a transpacific or transatlantic cruise and were a little apprehensive about all the days at sea, but we really enjoyed it. We were able to sleep late and not worry about getting up early for a shore excursion. We did hit the remnants of a typhoon and had some rough seas, but the captain and crew handled it perfectly. I did not get seasick even though I do suffer from motion sickness. We thought the size of the ship was very good. We never had to wait in long lines at the elevators like we have had to on other ships. The Oceanview Cafe did get very crowded in the mornings at breakfast time, so it was hard to find a table, especially on those days when it was cold and rainy so no one wanted to eat outside. I liked the fact that there were stairs close to every bank of elevators. That made the elevators much less crowded. The meals in the Metropolitan dining room were very tasty. i did not like the scrambled eggs on the buffet or many of the bakery items. I love sweets, especially chocolate chip cookies, so I was disappointed in that aspect of the food. The cookies were frequently over-baked and tasteless. We did select dining and loved the flexibility. I would recommend getting reservations. On some nights, there were lines for those who did not have reservations. We loved the entertainment on the ship. The shows done by the Celebrity singers and dancers were fantastic. We loved the Forster Duo who played in the bars. The cruise director Paul Biya (sp?) was fantastic! We had a veranda cabin and we were happy with the amount of floor space, but storage is lacking compared to the cabins on Princess. I was disappointed with the drink service in the Oceanview Cafe. It seemed like there were not enough staff in that area. I often had to flag someone down to get them to bring me a mimosa or diet coke. Princess has much better service in the buffet area. Since this was a transpacific cruise, we had very few ports. We stopped in Sitka, Alaska; Otaru, Japan; Hackodate, Japan, and Yokohama, Japan. We did Celebrity shore excursions in Sitka, Hackodate, and Yokohama and enjoyed them. It would have been nice if Celebrity had provided a shuttle into Otaru. Although you can walk into the shopping area of Otaru, you have to walk along a very busy road with an uneven side walk. Embarkation was a bit crowded, but we did not have to wait in line very long. Disembarkation was very easy. The cruise director Paul said goodbye to us as we left the ship. That was a very nice touch. We enjoyed our cruise on Celebrity and would cruise with Celebrity again. Read Less
5 Helpful Votes
Sail Date: September 2017
The Millennium was in fine shape. We enjoyed this cruise! The weather was cool but the Persian Garden and Solarium helped warm us up. The BLU restaurant was excellent as usual. The staff was friendly and efficient everywhere we went. ... Read More
The Millennium was in fine shape. We enjoyed this cruise! The weather was cool but the Persian Garden and Solarium helped warm us up. The BLU restaurant was excellent as usual. The staff was friendly and efficient everywhere we went. The captain was the best we have encountered - very visible and kept everyone up to date as to the weather. We really enjoyed Japan - it was very easy to get around, exceptionally clean, friendly with lots to see. The BLU staff was exceptional and was the staff in the Cosmos lounge. The Elite Captains Club cocktail gatherings were well staffed to take care of the big crowds. We met lots of fun people at those gatherings. Adding an hour a night on the Pacific crossing was an easy way to get ready for the big time change and losing a day. Overall, this was a very good trip. Read Less
7 Helpful Votes
Sail Date: September 2017
We picked this cruise for a trans-Pacific experience after having a couple of trans-Atlantic cruises. we wanted lots of sea days and not a port-intensive cruise - and that's what we got. Embarkation was OK, but a little disjointed ... Read More
We picked this cruise for a trans-Pacific experience after having a couple of trans-Atlantic cruises. we wanted lots of sea days and not a port-intensive cruise - and that's what we got. Embarkation was OK, but a little disjointed in finding the right line at Canada Place in Vancouver. Welcomed on board with a glass of sparkling wine, a nice touch, even if the wine wasn't very good. Loved our cabin, an aft Family Veranda. With a separate sleeping and sitting area along with a deep balcony made it one of the best cabin experience in 15 years of cruises. We don't take part in much of the activities (triva, art auctions, lectures, etc) but did enjoy the live music venues nearly every day. We didn't attend any of the evening shows. The House Band was OK, but we really liked the Forrester Duo and Groovity. Service was outstanding most of the time. There were a couple of meals in the MDR where it seemed like our table had been forgotten by the waiters after we were seated. And a couple of times it took a long time to get wine service. The Cellar Masters Bar and the Casino Bar were our favorites. The servers there got to know us quickly and provided great service. In general all the other bars had reasonably good service as well. A pet peeve however, is that the drink menus were very inaccurate. They tended to just list what MIGHT BE AVAILABLE since not all bars had the same supplies. I think each bar should have had a drinks menu that was specific to that location. Food was hit and miss, especially in the MDT. There was nothing terribly wrong with the food, just ordinary fare except dishes with an Asian flare seemed better executed. The Tuscan Grill and Quisine did much better than the MDR. Our first dinner at the Tuscan Grill was the best meal the the entire vacation, not just the cruise. The i-pad ordering system at Quisine was hard to use, but the food and the service were excellent. I have to say that Captain Nick was probably the best ship's master I've sailed with. He was visible and engaged with the passengers. His daily briefings on weather conditions as we neared a typhoon were great. I've never had a captain give passengers so much information, so regularly. Due to construction issues in the port we called at Sitka rather than Dutch Harbor. Sitka was easy to get around in after the free shuttle bus took us from the port into town. Really like the Raptor Center and Totem Park. After 8 sea days we called at Otaru, Japan. We took the train to Sapporo for a Fall Festival, but heavy rain forced us to cut short the sight seeing after lunch. Next was Hakodate, Japan. Again a free shuttle took us into town. We walked so much the previous day that here we went to the Morning Maket, the Red Bic Wharehouses and the Hakodate Beer Hall for lunch, then back to the ship. Final port was Yokohama for Tokyo. We overnighted here before disembarking. A free shuttle took us to the train station where we could go into Tokyo or elsewhere. This was only our second cruise with Celebrity, but we will consider them again. We usually sail on Holland America and i think HAL has an edge on the MDR food quality and consistency. The Millennium is the largest ship we're sailed on, but it never felt crowded except the buffet for breakfast and lunch was a zoo. It was a great cruise! Read Less
3 Helpful Votes
Sail Date: September 2017
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the ... Read More
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the process up to and including US Customs (note, if you smile are offer politeness, you will get that in return, funny how many people have forgotten that). Our day at Sitka was extremely enjoyable and the buses that were arranged to take all of us to town was very well organized and efficient, and as such allowed us to spend a good long time on shore to explore the area. The disembarkation at Otaru was disappointing, however, given the amount of people that had to clear Japanese immigration it is to be expected. We had planned a self guided tour but did not get off the ship unit 3 1/2 hours after the first group number was called (ours was 27). Once off Otaru was a joy to visit. Hakodate was incredible and like Sitka they had buses arranged that made the disembarkation process very efficient and enjoyable. We enjoyed Hakodate very much and will go back there again, as well as Otaru. We disembarked at Yokohama a day early and the process was flawless, mind you we were were pretty much alone in the immigration hall and the Japanese Customs staff were incredibly friendly and polite (they even handled our baggage!!!!) as well as being expectedly efficient. The internet serviceis terrible when looking at the cost and for the last 4 days of the cruise it didn't work for us at all. When I purchase something I don't like feeling abused, but in purchasing the internet package for both of us we did indeed feel taken advantage of. Ridiculous. I found the food in the Ocean View buffet good as any buffet I have stood in front of, in fact, maybe even a tad better given the varied selections. I was disappointed all too often in the lack of clean tables during breakfast and lunch rushes.While not averse to cleaning my own table I don't feel it was my place to do so given the price to sail and the lack of attention to or planning for the rushes was disappointing. The Tuscan Grille and Quisine are great places to dine and the food is very good in both and for me, worth the price we paid, which by the way were discounted prices I guess due in part to the fact they were seldom busy. Give me a 25% to 50% discount off the regular price and I'm going to take part. Highly recommend either of them. The food in the main dining was disappointing for us and those we sat with, which is unusual for Celebrity I am told (it was out first cruise on Celebrity), but while it was not terrible by any measure we have had much better food (taste and visual presentation) on Norwegian and RCCL. Perhaps it was just this sailing, I don't know. The staff in the main dining were good and we enjoyed our time with them generally. Bar service was okay, running from great to ,"Hello? Is anyone here?" kind of service. But again, I've had better bar service on other lines. It wasn't terrible, just not up to what I was told I would expect for Celebrity level of service by people familiar with the line. The Future Cruise staff member we encountered were less than helpful, I guess if you aren't a Elite member, you are wasting their time, or at least the guy that we encountered seemed to example that poor attitude. To say he was diffident and completely lacking in willingness would be an understatement. One of our top very disappointing encounters on board. The Captain and crew are all approachable and professional and when talking about the Captain with the junior crew members it was evident that they all have a great deal of respect for him. It starts at the top and the Captain exemplifies that concept. The ship is in nice condition for its age and is well tended to. Our cabin (7099) was in great repair and kept that way by our cabin attendant Eddie all the time. Since it was September and we were sailing through the Bering Sea I didn't expect Caribbean type weather so there was no poolside experience for us. There was lots to do as we traveled and the entertainment team did a very good job of arranging a variety of experiences for all guests. The speakers were good to very good, music was excellent, daytime activities were enjoyable, all in all, a good time should have been had by all. If you couldn't find something fun to do, you weren't looking! I would sail with Celebrity again were they sailing to a destination I am interested in but I wouldn't go out of my way, nor would I pay a premium for it. I was expecting more because of conversations I had with experienced travelers prior to sailing that extolled the greatness of Celebrity, I did not see that greatness. Read Less
9 Helpful Votes
Sail Date: September 2017
We recently cruised on Millennium from Vancouver to Yokohama Trans Pacific. Initially we had some concerns about the ship from previous posts, to our delight once on board our fears had been a waste of time. The ship is older, she does not ... Read More
We recently cruised on Millennium from Vancouver to Yokohama Trans Pacific. Initially we had some concerns about the ship from previous posts, to our delight once on board our fears had been a waste of time. The ship is older, she does not have all the bells and whistles of the bigger ships, yet there is a lovely feeling of ambience, a sense of feeling very comfortable and at home. Millennium is showing a few signs of wear in places, some parts a little dated, none the less she is spotlessly clean and beautifully maintained by the the wonderful Captain and crew who really do make the extra effort for you on board. We cruised in C1 aft, our stateroom was of a good size and the balcony was huge. Our room attendant Ahmad was a gem and could not do enough to make sure we had all we required on a daily basis. Our Dining experiences on board were overall extremely good, most of our meals taken taken in the Ocean View Cafe, which provided us with an abundance of choices on a daily basis. Sometimes a dish was not to our liking, but overall the food was of an excellent standard and was hot. Yes we heard the proverbial complainers, nothing appears to ever be right for some folk, maybe they should stay at home. Unfortunately I personally was unwell on this cruise, the medical staff were wonderful and made me feel they really did care and I was treated for my illness. We were disappointed at missing out on Dutch Harbor, but Sitka was an excellent alternative at short notice. The Sea Days in between came and went very quickly with a myriad of on board activities or my book in a quiet corner, also lovely afternoon naps. Ports in Northern Japan offered some lovely experiences, Otaru (Sapporo) and Hokadate. The ship handled the sometimes stormy conditions well, we grew to love Millie and have booked an Asian Cruise on her for next year. Thank you Celebrity for providing us with another memorable holiday. Read Less
4 Helpful Votes
Sail Date: September 2017
This cruise was VERY LONG AT SEA. TOO LONG in our opinion. There was supposed to be a "break" about half way through at Dutch Harbor but at the very last minute, Celebrity changed the itinerary to include Sitka instead. While ... Read More
This cruise was VERY LONG AT SEA. TOO LONG in our opinion. There was supposed to be a "break" about half way through at Dutch Harbor but at the very last minute, Celebrity changed the itinerary to include Sitka instead. While the contract allows for changes based on circumstances, everyone we talked to on the cruise indicated that they were extremely disappointed: a) the change meant that we spent nine uninterrupted days at sea, which may sound great to some people but is other folks' worst nightmare; b) Dutch Harbor was a major selling point for the cruise due to its hard-to-reach location and it historical and cultural significance; and c) no one believed that Celebrity did not know or could not have known about the problem with the dock in Dutch Harbor earlier in the year. That said, we were in concierge class and can recommend it. There were unique activities for our group, which were much appreciated. We were given an extensive tour of the stage areas by one of the principal dancer/singers AND we were invited to a champagne treat on the helicopter pad at the sail-in to Hakodate. Very nicely handled! Embarkation as concierge class was easy as far as Celebrity was concerned. But there was a very confusing and time consuming customs and immigration process because we were in Canada but would be going to Alaska in the U.S. so we had to go through two separate customs. Signage was poor and everyone was quite confused. The entertainment was uniformly superb. As mentioned by others, it is cold on the Bering Sea and in northern Japan and you need to be prepared. I would book on the starboard side of the ship if possible because we were on the port side (8150) and our deck was pretty unusable most of the time. It was sunny for at least part of the day on the starboard side. There was a storm that affected our specific preferred charted route, but the captain kept us out of the storm and well informed of our path and deviations. Obviously, North Korea's threats were a concern on this cruise, which intended to stop at two north Japan cities. We were told that Celebrity was in touch with the State Department and we were cleared to stick with the itinerary. The ship is older but well cared for generally. The wood could use some attention on the decks but it is not anything that detracts other than aesthetically. The Captain and crew are very visible and involved with all that the ship offers which in our experience is very unusual. We saw the captain around the ship or at the entertainment venues daily. Very refreshing. Read Less
2 Helpful Votes
Sail Date: September 2017
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the ... Read More
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the Celebrity Select and moved around until we found a table that worked for us. The ship was clean and well maintained in the public areas and the restrooms that I used had attendants there constantly to keep them clean. Friendly crew everywhere with smiles and greetings at all hours. The Bad: Bring your ear plugs. The production shows were a bit too loud, but most any other live music venue - such as the Rendevous or the pool deck - were amplified beyond all reason. The captain's club host even had the acoustical strings duo amplified in the Cosmos lounge to where conversation - the reason to go there - was impossible. For a less amplified cocktail hour, we started meeting friends near the Martini bar and sat in some comfy chairs and could converse without shouting. Concierge stateroom was comfortable except for mattresses that appear to be as old as the ship. Obviously broken down where people sit on the bed near the nightstand. Flipping the mattresses helped some. MDR and Horizon Court chairs had many with stains on the seat fabric - something that a little steam cleaning would take care of. Shows lack of attention to detail. The Horizon Court is not well laid out with any semblence of a logical traffic flow, with the result it was like trying to navigate a zombie apocolypse to gather a meal. Food was OK, but not worth the effort. We ended up with most meals in the MDR where things were a bit more civilized. The Ugly: Mobility devices were stored in and partially blocked the corridors and stairway crossovers at night - violation of SOLAS and Celebrity policy. Complaints to guest relations did no good. A friend using a wheelchair during the cruise couldn't get by other's mobility devices parked in the corridors. I think the cruise line is waiting for a disaster to make passenger fire safety a priority. During the cooler weather on the crossing, space in the Solarium was a premium and crew allowed people to "reserve" chairs and loungers for the day with a rumpled towel, a paperback book, and a flip flop. Again, complaints to guest relations and the pool deck staff did no good. When I see a chair hog nest that is untouched for four hours, why can't the crew also see it and do their job? Had to endure on-board immigration checks twice and both were a unregulated hot mess. The crew seemed reluctant to enforce any line control, with passengers butting in line willy nilly - pretending they didn't "see" there was a line, or "gee, the stairs put me here, so I'll just get in line here." I'm a pretty big guy and with my Harley shirt on, I became the line enforcer. We never received the memo on which nights were "shorts and ballcap" nights, but it appeared to be just about every night. There was even an arm wrestling night while the waiter stood by and laughed. Don't worry about any decorum in the MDR, anything goes. Overall, we enjoyed the cruises, but don't expect the crew to enforce any policies and bring your ear plugs and you'll be fine Read Less
Sail Date: September 2017
After enjoying three transatlantic cruises with Celebrity, we decided it was time to take a longer cruise to visit Alaska and Japan. While the size or class of the room never matters to us with European, Alaskan or Caribbean cruises, ... Read More
After enjoying three transatlantic cruises with Celebrity, we decided it was time to take a longer cruise to visit Alaska and Japan. While the size or class of the room never matters to us with European, Alaskan or Caribbean cruises, when there are few ports of call in cruises lasting 14 or more days we like to book a suite to enjoy Michael's Club and Luminae as well as other perks. And we certainly were not disappointed. Our cabin attendant, butler and servers in Michael's Club and Luminae were outstanding, professional and personal. Kudos to the Captain and officers for providing a genuine and sincere respect for guests. We were very impressed with the visibility of the Captain and officers throughout this cruise. We highly recommend the shore excursion to the Alaskan Raptor Center in Sitka---probably one of the best Celebrity tours we experienced. Given how much we enjoyed this transpacific cruise, we certainly may consider a return trip as it is always a pleasure to spend a few extra days in Vancouver before the trip as well as some extra time in Japan. Read Less
2 Helpful Votes
Sail Date: September 2017
With only three ports of call after departing Vancouver, this cruise is for hardcore cruisers that love sea days. All the usual shipboard activities were offered by the crew. Captain Christodoulakis could also be seen walking around the ... Read More
With only three ports of call after departing Vancouver, this cruise is for hardcore cruisers that love sea days. All the usual shipboard activities were offered by the crew. Captain Christodoulakis could also be seen walking around the ship regularly and engaging with the passengers. We found the ship and our concierge balcony cabin in good condition despite previous reviews. Sitka was substituted for Dutch Harbor (home to Deadliest Catch) but no itinerary changes otherwise. We sailed nine days through the Aleutians and Bering Sea; encountered some high seas; crossed the International Date Line; and followed the Kamchatka Peninsula coastline south past the Kuril Islands claimed by Russia. The Kamchatka River and the surrounding central side valley are flanked by large volcanic belts containing around 160 volcanoes; 29 are active (look closely to see steam rising!). Otaru was our first Japanese port of call. The city is known for glass works, music boxes, sake distilleries and the Otaru Canal. It is now lined with cafes and shops in converted old warehouses, including a steam clock that was a gift from Vancouver. About one hour west is the Shakotan Penninsula where you can hike Cape Kamui and look for Kitsune or Hokkaido fox. The second stop in Japan was Hakodate: one of the main cities on Hokkaido Japan's northernmost island. Looming over the town is 334m high Mount Hakodate reached by an aerial gondola. Tsugaru Fort is a short walk from the main building. At its base is Motomachi: a neighbourhood of steep streets with Western-style early-20th-century buildings and the Museum of Northern Peoples. Our final stop was the converted red brick warehouses near the port that are filled with shops! Back-to-back cruisers like us, who kept our suite, had two days in Tokyo (Yokohama). Despite heavy traffic the first day we saw key sights, such as Ginza, a popular upscale shopping area, Meiji Shrine, Sensoji Temple, the Imperial Palace and the Tokyo Tower. Japanese wear kimono to mark special occasions or cotton yukata for casual summer gatherings. Nightly there was a light show near the Yokohama Red Brick Warehouse, which we viewed from our balcony. During our second day in Yokohama we traveled south to the seaside city of Kamakura. The political centre of medieval Japan, this resort town has dozens of Buddhist Zen temples and Shinto shrines. The most recognizable landmark is the Kotoku-in Temple’s Great Buddha: a 13m high bronze statue still standing after a 15th-century tsunami. We also visited the Tsurugaoka Hachiman Shinto Shrine, which was a Buddhist Temple for almost 700 years. Keep in mind that Japan is hilly and full of steps: all excursions should be rated strenuous. We ate in all the specialty dining venues, the main dining room and the Cafe. Our key complaints were average to poor food quality, slow service and overcrowding in the main dining room. Read Less
8 Helpful Votes
Sail Date: May 2017
We have booked Aqua Class cabins since introduced on the Solstice. Check in was easy, enjoyable (with happy checkers) and fast. Then check in process took maybe a total of 10 minutes. The embarkation was handled very poorly. A woman ... Read More
We have booked Aqua Class cabins since introduced on the Solstice. Check in was easy, enjoyable (with happy checkers) and fast. Then check in process took maybe a total of 10 minutes. The embarkation was handled very poorly. A woman named Francine (who was very clearly stressed out and unorganized) was directing the embarkation process. She herded us to a seating area she told us was for Aqua Class cabins. We watched a multitude of people with bag tags clearly for other areas. (Aqua Class on Solstice is limited to Deck 11). We observed many people with lower decks and tags embark with the Suite customers. (We cruise often enough to recognize which tags and areas are indicated). It was frustrating to watch. It would have been simple as we have experienced in the past to have signs indicating which area to be seated in with customer service agents directing traffic. Previously in Aqua Class you received benefits like fresh flowers, bottled water daily , Persian Garden access, sparkling wine on embarkation, fresh fruit, priority embarkation, etc. These benefits have been curtailed, abandoned or are now only upon request. Celebrity should really notify guests when this occurs rather than causing frustration to travelers beginning their vacation which should be less rather than more stressful. Also, the menu in Blu has been kept the same for the past 8 years and really deserves an update at the very least. Celebrity has now instituted nickel and diming guests for every activity or event it seems. There used to be complimentary yoga or Pilates classes, not anymore. Now all there is are paid classes or if "complimentary" then you endure a sales pitch. The Persian Garden hours are limited when we previously enjoyed an after-dinner or show visit to relax before retiring for the night. Now it closes at 8 p.m. On sea days and 9 p.m. for port days. The shows were very disappointing and lack luster with the exception of "Rock", which the performers seemed to enjoy working in. I actually slept through one whole performance without recognizing even one alleged Broadway tune. Embarkation was an hour late starting and the women's restrooms were disgusting and backed up. I would be interested if other had similar experiences. Read Less
9 Helpful Votes
Sail Date: May 2017
My wife and I were celebrating 25 years of marriage and opted for a cruise to commemorate our honeymoon. It was our 5th cruise and first on Celebrity. Staff from the Captain to the management team all the way down to people directly ... Read More
My wife and I were celebrating 25 years of marriage and opted for a cruise to commemorate our honeymoon. It was our 5th cruise and first on Celebrity. Staff from the Captain to the management team all the way down to people directly serving us: Room Attendant, Grand Epernay Dining Room Staff, Specialty Restaurant Staff, bars etc: All provided us friendly, attentive and efficient services. We've never experience before, a captain and his crew being so visible and active with "regular" passengers during a cruise before. Bravo! The Embarkation process (Port of Honolulu, security) was a bit confused initially and we were delayed in embarking. Once passed security, Celebrity embarkation process was a breeze and we were promptly welcomed on Board with a glass of sparkling wine. It took us one hour to make it from the street up to the ship. Activities and Entertainment were numerous and varied! For the most part everything was fun and entertaining. We thoroughly enjoyed ourselves! Bravo! The only issue which we believe could be improved involved some of the evening shows. Most guest entertainers on board were excellent and we had a great time with them, namely: Sean O'shea, Jordan Bennet, Synergy, Flying Colors and Tatiana Maria. We did not enjoy as much the Impressionist, although his performance worked well; however for the first show, he was talking to a camera more than communicating with the audience and it failed to bring us new illusions. The Productions shows involved skilled musicians, dancers, singers; beautiful costumes and decors; however, for the last two shows, when all put together, something was missing and the sound was at time unclear, too loud for some instruments or not loud enough for others. Our onboard experience exceeded our expectations: food was good to excellent everywhere on board; we loved the island distribution and options available at the Ocean View Cafe, the food and service in the Grand Epernay Dining room, and we treated ourselves with fantastic experiences at Tuscan Grill, Silk Harvest and Murano Restaurants. Regarding Murano, we were blown away by the Lobster Bisque as a starter; followed by the Losbter Tail prepared and Flambeed at our table! Wow! We took three Celebrity Shore Excursions and we would highly recommend them as well! We had a most fantastic time visiting the Haleakala Crater (although it started by a bus error, which delayed us a bit), and were delighted by the Hilo and Volcano Tour (where we were fortunate to see a live lava boiling from an active volcano) as well as the Highlights of Hailua-Kona Tour. Weather on this cruise was unfortunately not the best, mainly during the 5 days at sea; including strong winds, cold temperatures and moderate to rough seas rocking the ship quite a bit. It was particularly difficult in the morning of May 16. Weather is always the uncontrollable variable of any trip. It could have been better but it could also have been worse. So no complaint. The debarkation process, although well organized and well managed by Celebrity was a bit delayed by the Vancouver Port Authority having to deal with the simultaneous arrival of 3 cruise ships. We had to vacate our rooms by 08h00 AM (which is reasonable) and were hoping for a 08h30 debarkation. Having not opted for the self debarkation, we ended up debarking at 09h30 after spending one hour waiting comfortably at the Al Bacio cafe. All in all we enjoyed ourselves on board, everything met or exceeded our expectations and as a result, for the first time, we booked a future cruise while on board! Thank-you Celebrity and Staff for a job well done and for a wonderful experience! Read Less
9 Helpful Votes
Sail Date: May 2017
What a wonderful cruise this was... This was the first time my wife and I have ever had this many sea days in a row (7) and we loved it... The Captain did a wonderful job of course corrections to miss any weather and most days the ... Read More
What a wonderful cruise this was... This was the first time my wife and I have ever had this many sea days in a row (7) and we loved it... The Captain did a wonderful job of course corrections to miss any weather and most days the water was quite smooth... The little bit of rocking would put me to sleep every time I sat down. This is our 21 cruise but our first on Celebrity and I am singing their praises on this particular cruise. It was wonderful to see the community come out to the docks and thanks us for coming to their port. Music and song were quite unexpected. Onboard the crew and officers seem to fill our needs even prior to us knowing we had a need. We would end up at the coffee shop several times a day for tea or coffee and within a few times our servers knew what we liked and helped with suggestions to add fun tastes to our order. One afternoon I forgot and item and the server knew we went to the 7:00 show I the theater, she found us an returned our item. I hadn't yet realized the item was missing. The bartender at the Martin Bar was fantastic, even allowed me to pour eight martini's from eight different mixers all at the same time. I felt quite accomplished... I think the thing that impressed me most was the Captain and Officers on this ship, they were out with the guests and the crew. As I spoke with crew members throughout the cruise they spoke about being part of something bigger not just working for a company or doing their job. They all seemed to understand the company culture and lived it... It's obvious the Captain is the leader of this successful crew and it shows in everything they provided to us. The specialty restaurants were wonderful and we left feeling so full I think we waddled out of each venue. But we never missed a breakfast the next day... (LOL) If one had never had the opportunity to take a repositioning cruise I would recommend it to anyone... We are going to book another cruise on Celebrity in the next few months and unless something really goes south we may have two cruise lines that we pick as we make travel plans. Thank you to all who were part of the voyage. Bud and Lorraine Read Less
5 Helpful Votes
Sail Date: May 2017
Japan and crossing were what we were really wanting to do this time. We have been on the Milli at least 1/2 a dozen times and all though we are no longer wowed at a new large ship all is good. Do not believe she is this horrible old ship. ... Read More
Japan and crossing were what we were really wanting to do this time. We have been on the Milli at least 1/2 a dozen times and all though we are no longer wowed at a new large ship all is good. Do not believe she is this horrible old ship. The ship and crew delivered all we expected and more. Lots of variety on the buffets even though we had access to all the restaurants and enjoyed all. Food was great as always. The officers lead by Captain Nicklaus were the best. They really spent time during the 9 day crossing meeting all the passengers and not just the Suite guest. Everybody had a chance to say hi. The intertainment was the best we have had in I don't no when. Ports were all good except Russia. Petropavolsk was a total waste. People and port people were quite rude so we just left. Japan was to die for. All ports She may be old but all the public rooms are still great Thanks Celebrity Read Less
16 Helpful Votes
Sail Date: May 2017
This was our first transpacific crossing and our second visit to Japan. We flew in business class from DFW non-stop on JAL to Narita airport using AA miles. We spent about thirteen and a half hours in the air from take- off to landing. ... Read More
This was our first transpacific crossing and our second visit to Japan. We flew in business class from DFW non-stop on JAL to Narita airport using AA miles. We spent about thirteen and a half hours in the air from take- off to landing. We stayed the first night at the Narita Hilton and it was a great choice. We took the free shuttle to hotel and then back to the airport the next morning. We got Yen from the Seven Bank (7-11) international ATM at the airport. It was a free standing machine ATM in the arrivals hall; it was not in an actual 7-11 store as we had expected. The airport limo (bus) service into Tokyo worked great. This was our first blush with how organized things were in Japan. The bus took about 90 minutes and dropped us right at the Tokyo Hilton in Shinjuku. There was a convenient free shuttle from the Hilton to the Shinjuku Station area which had several department stores and places to eat. We had 5 nights total in the Tokyo area and did our touring independently using public transportation. It was “Golden Week” (holiday) in Japan and a lot of people were off work making some tourist sites very crowded. I have never ever seen as many people in one area as we encountered at the Sensoji Temple in Asakusa. We had fun in Tokyo and saw many amazing things there but this is Cruise Critic so…..on to embarkation day. We took public transportation from Shinjuku- san-chrome station to the Nihon Odori station near the Yokohama pier. There were no train changes and no stairs to lug luggage up (several escalators). The walk from the station to the terminal was about half a mile. The walk was some effort with luggage but doable for us. It was a very cheap option for getting from downtown Tokyo to the ship. The ship was returning from a holiday charter cruise and was not available for early boarding. We dropped our bags and went to the nearby Yokohama Beer fest in the red brick warehouse area. Yokohama is very scenic and easy to get around. There are great gardens near the port and a big China town to explore on the overnight there. Our cabin was 8003 which was an extended ocean view with the area that would have been a balcony area inside the cabin. We estimated that it was 220-230 square foot instead of the usual 170 square foot. There was a leather sofa and a large leather chair. It was near the front of the ship right next to cabins for officers near the bridge. We did not have any noise from the forward area but our neighbors in the next cabin aft were very noisy. We liked this spacious cabin and our service was good. There is a cloth shower curtain. There is not a good room darkening curtain and light came in around the curtain on the large window. We were put off by the exterior condition of the ship because there was rust in many areas including around the inside of our window. The table inside our room was covered with rust around the base. This was surprising because the ship had recently undergone a dry dock refurbishment. We did not miss having a balcony on this cruise because it was cold and windy out during the crossing. We actually liked the ship a lot. It was our first time on a Celebrity smaller M class vessel. The public areas were great and it was nice that music did not overlap from one public area to another. The show room was very comfortable and the sight lines were good. The buffet was crowded during prime times but there was a lot of window seating available most of the time out side of prime times. We loved the fact the casino was non- smoking. The Rendezvous Lounge and the Cosmos lounge we both busy during the early evening. On this cruise Elite passengers were given coupons good only at the Cosmos, the Rendezvous and the Pool Bar. Weather made the outdoor venues uncomfortable and the Cosmos was closed two evenings for use by immigration officials. It would have been nice if there had been another bar for coupons. Bar service was good considering the number of drinkers. I do think it was good that all passengers were able to use the Cosmos Lounge because there was some beautiful scenery especially in and out of Muroran, Petropavlovsk and sailing the inside passage into Vancouver the last day. We saw whales on two sea days from our stateroom. We were in select dining and had reserved a 6:30 time on line before the cruise. We thought the food was good. We did not have anything that had to be sent back and we did not have anything that we just pushed away because it was under cooked or overcooked or not edible. In our experience through 35 cruises, this is a decent recommendation. We enjoyed the company of our table companions from Austin and Atlanta and did not dine in any of the specialty restaurants. We enjoyed the activities provided. We missed having organized Bridge but we participated in the progressive golf putting on sea days and enjoyed it very much. We only went to a few of the lectures but others seemed to have enjoyed them as they were well attended. We went to a couple of the afternoon matinee shows and particularly liked the presentation given by Domenick Allen about his career in music from Sinatra and Liberace to rock and roll. The magician Alexander Great presented a show of close up magic almost one on one in Cellars Masters for our group of four. He gave a demo of easy “bar tricks” to amaze your friends to a larger group on another day. This was in addition to his main show in the theater. You usually get more opportunities to get to know and see the entertainers on a long cruise with lots of sea days but this cruise was exceptional. The evening shows were good. The production shows were far above average and the guest entertainers were varied enough that it was fun to go to the show after dinner every evening. We were actually surprised the entertainment was so good on a ship that had been in Asia all season. We spent some time in the Casino and took advantage of the slot play bonus program. There were some tables dealing $5 blackjack in the afternoon on some (low limit) sea days. My husband played in the Texas Hold’em tournament against the officers and I was a finalist in the “International” slot tourney. Both were free events. Speaking of “international” the passengers on this cruise were very diverse with many Australians and Canadians in addition to people from all over the world. I was active in the Cruise Critic roll call prior to the cruise and enjoyed taking part in the planned cabin crawl. The Captains Club loyalty party was divided into two groups because there were so many Captains Club members on board. The Senior Officers party was very over crowded with standing room only for many people. The ports were Yokohama, Hakodate, Muroran in Japan and Petropavlovsk in Russia. We did not do any Celebrity excursions. In Hakodate, we took the free city shuttle to the train station in the center of town. Our cruise critic friends from Austin had arranged for a Goodwill Guide for the four of us. She was a delightful young mother who had attended college in the United States. She did a good job of showing us the sights and helped us sort out a tasty lunch at a local restaurant. In Muroran, we purchased the 1000 yen ($10) all day buses ticket right off the ship at the pier. This was really the only way out of the port area into town, but it actually worked like a hop on hop off to all the sights. There were not a lot of sights but we visited a book store that was filled with anime (animation/cartoons for adults) and other popular paperback books and action figures. Hello Kitty was just the beginning for Japan, and this store really was amazing. We also stumbled on a 100 yen store. I don’t know the real name but in the U.S. it would have been a $1 store. I bought a lot of neat fun little souvenirs for my friends back home for 100 yen each. I am not a big shopper and I had been putting off picking up gifts. This was my last chance and I had a ton of change to get rid of so it was a good find. Petropavlovsk Russia was a very pleasant surprise. We woke up with the ship parked in a beautiful small harbor surrounded by snow capped mountains. The sun was shining and the water was very calm. Miracle of miracles, immigration went very quickly with no face to face. We were on a tender with our passport in hand by 11:00 even after taking our time getting off. No Russian Visa was required to walk around on your own. We saw lots of locals out enjoying the beautiful day and managed to have a drink in a bar that I am sure no one else went into the basement to explore. According to staff that had made this stop on previous cruises, our cruise was extremely lucky with both the beautiful weather and with the unusually quick Russian immigration clearance process. Our cruise director Steve had made this trip back and forth many times (7?) and commented this was the earliest and smoothest clearance ever. Because of good weather and smooth seas the Captain was able to take the inside passage into Vancouver and it made for some beautiful snow capped scenery on both sides the last afternoon. Again it was a warm sunny day and nearly everyone was out enjoying the views from the open decks. On the last day, we woke just in time to see the bridge overhead sailing into Vancouver. We opted to the walk off with our luggage at 7:30 and the process went smoothly. The breakfast in the Buffet was not as organized as usual, out of some food, out of plates, juice machine not working, tables not cleared but I think there was a challenge with an inspection being made by Canadian officials because the ship was returning from Asia. There were no problems at the port leaving the ship but immigration forms were collected as we left the arrivals hall. We took the Sky Train from the port area (Canada Place) to the Vancouver airport. The Sky Train took 35 minutes and cost less than $4 for both of us. We fortunately had some Canadian change from a previous trip. Immediately after clearing security at the airport, we passed through United States immigration for the ongoing flight to Seattle which allowed us to skip immigration in Seattle. We were inside of the secured area at the Vancouver airport heading to our gate by 9:20. I hope that I answered some of the questions you may have had concerning this Trans Pacific cruise. We enjoyed it very much but realize that others on the same sailing may have had different experiences and opinions. We actually enjoy being frugal and getting involved in the local experience, but realize not everyone will want to use local transportation and “DIY” shore explorations. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room ... Read More
We chose this cruise because of the ports. As we have done a couple of Celebrity and it is a sister cruise line to RCCL we figured it would be great. We were sorely disappointed Two major disappointments The first was our dinning room table - we had asked for a large table but we ended up with a table for two. This made it hard to meet people. We did do a couple of lunches with shared tables but then did not see these people again. The second disappointment was that there was no game room. (Never thought to check) There was a two level library with no books on the second floor - (this could have been converted to a game room). To play cards we had to go between meals and play in the Oceanview Cafe. We did see other playing in the bars and around the ship but the tables were short and you had to lean over and this hurt the back. The Oceanview Cafe for breakfast, lunch and tea time - only changed a few items everyday - but was pretty much the same. We understand it is hard to change for breakfast but not for lunch and tea time. (Didn't use for dinner except the first night as we didn't get in till almost 9 PM) The main dinning room for dinner - the wait staff was great but the food was not what we were expecting. We had always heard that Celebrity was one step above RCCL but this was not the case. Of the 14 meals we had in the dinning room 3 were very good, the rest were not. I did mention this to the Head Waiter and she suggested an Indian Dinner - we said OK - but I had had two Indian Dinners on RCCL on our March cruise and Celebrity did not measure up to them. We had asked for a low diet for Paul - when we were on RCCL the Head Waiter came every night to talk to Paul and wanted to know what Paul wanted the next night and the meal was prepared with no or little salt, on this cruise they left it up to the waiter and all he did was point to an item and say that he thought this was the lowest salt item. After the third night we didn't even ask him - we looked over the menu and decided what would be best for Paul but mostly he ate grilled chicken as this seemed the best choice without a sauce. We did not find the Elite Program as good as the Diamond Plus program. There were several things that we noticed. One was that as a diamond plus we got a free photo. This is is very inexpensive perk since the photos are already printed and are just recycled (thrown away) anyway. On Celebrity you did get a discount but you had to pay for the photo. The other thing was on RCCL between 5-8 in the evening you could go to the diamond lounge and get free drinks (alcohol, pop, water) and get up to three drinks per person additional that could be used at any bar on the ship except in the dinning room (this was automatically put on your sea pass). On Celebrity - you got only three coupons for the free drinks but they were only good at two individual bars plus the club and if you went into the elite lounge (club) they required a coupon for each drink. We found the excursions extremely high priced especially is Russia. We did mention it to the shore excursion people and they said that the prices were set by corporate office. We did enjoy the excursions but we felt that the excursion in Russia to be worth at the most about $100 per person rather than $249 per person. The ship ran out of things like Peanut Butter, Shrimp and Half & Half. They may have run out of more items but this are the only ones that we know of. We realize that they might not have been able to supplement there provisions due to the ports we were at but these items are pretty standard item and they should not have run out. As we wondered about our opinions, we were concerned if it was just us, but we talk to a few other couples at the airport going home and they were feeling the same as us - especially about the food. We are not sure if Celebrity has slipped or if it was just this ship - but it makes us think twice about doing another Celebrity cruise. Read Less
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