Sail Date: January 2019
Winter getaway from Maryland. Itinerary changed due to propulsión problem in San Juan. Tried Qsine twice, dissappointed both times. Food subpar. Service only satisfactory. Halfway point st sea. Entertainment not so good, expected ... Read More
Winter getaway from Maryland. Itinerary changed due to propulsión problem in San Juan. Tried Qsine twice, dissappointed both times. Food subpar. Service only satisfactory. Halfway point st sea. Entertainment not so good, expected better. Service in dining room exellent. Upsell for Qzene was not apreciated, interferred the otherwise superior service. Port calls were smooth. Premium Líquor package was worth the price. Internet service was good. Excursion choices were adaquate. Some were clearly casting time in port. The day that we were in port from 8am to 5pm were largly just ok. The "rainforest" Tour was educational, but nota scenic. The beaches were nice but a lo very mucho alike. The "ABC" islands were intetesting but not with the extra travel time. The good in the main dining room was repetitive and not as good as I expected. The service provided by Nitin was excellent. Overall I'm glad I took theCruise, but I won't recommend the Celebrity Summit. Read Less
2 Helpful Votes
Sail Date: January 2017
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and ... Read More
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and Main Dining were NOT up to par; the choices didn't alter per night and basically we ate the same thing every meal, every day. I do not know if that is a ploy to get you to pay for the extra dining or not... but we did. You REALLY need to improve on the Main Dining and Ocean View! The staterooms were really nice and larger than I every thought! The Men and Women who worked on the cruise line where the best!!!The exiting process was nightmare'ish to say the least. Celebrity, stop nickel and diming every little thing. Read Less
1 Helpful Vote
Sail Date: October 2016
We selected this cruise because we enjoy Celebrity cruises and we were able to get a great deal on an Aqua class stateroom. We were on the Solstice last winter on a two week cruise through New Zealand and Australia in Concierage class. ... Read More
We selected this cruise because we enjoy Celebrity cruises and we were able to get a great deal on an Aqua class stateroom. We were on the Solstice last winter on a two week cruise through New Zealand and Australia in Concierage class. Our cabin on the Summit was very clean and in good repair however it appeared to be much smaller than our cabin on the Solstice. The balcony on the Summit was tiny - just enough room for two chairs and a table. We really enjoyed the daily tea provided in our room and we're pleased to find out that the extra amenities in Concierage class ( welcome wine, daily snacks) were included. We enjoyed Blu Restaurant as well as Quine and Tuscan Grille. We tried the main dining room once and it was OK. The ship''s officers were very friendly. The service on the Summit was not as good as on the Solstice. It appeared to be understaffed. We usually had to go to a bar to get drinks ourselves in the lounges, at the pool and at the buffet. Waiters were quite scarce. This was a bit disappointing as we had expected the same level of service on the Summit. We speculated that perhaps this is a training ship as the bartenders and wait staff were not as polished and professional as on other cruises. They were very friendly and helpful though. The entertainment on the ship was pretty good. We especially enjoyed the magic show and the Bandmates band. Nice cabin. Read Less
1 Helpful Vote
Sail Date: October 2016
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem ... Read More
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem was the captain, very unprofessional. Her comments and gestures where more of a taxi drive then a ships captain and mentioning Hillary was most annoying.. Food was far the worst of all my 64 cruises and the predictable and roaming plumbing problems sent this cruise into the list of " got to miss this one" cruise. Celebrity got to get there game together before they loose biz.. I cant say enough about the staff how efficient and accommodating they where. The gaily ways where always filled with odors of clogged plumbing and we devised a way to bypass some floors on the way to the dining room. Please put this ship out of it's mystery. Read Less
3 Helpful Votes
Sail Date: October 2016
I did my first B2B cruise and loved that experience and highly recommend it. We sailed out of Bayonne on 10/16 and Puerto Rico on 10/22. Embarkation in Bayonne was excellent, embarkation for us as B2B at Puerto Rico was problematic but ... Read More
I did my first B2B cruise and loved that experience and highly recommend it. We sailed out of Bayonne on 10/16 and Puerto Rico on 10/22. Embarkation in Bayonne was excellent, embarkation for us as B2B at Puerto Rico was problematic but was rectified quickly once the right person was aware. This was cruise number 2 and 3 for me with Celebrity. I selected Celebrity for many reasons including, reputation, demographics, economics and ports of call. My overall experience was excellent. i Positives- Passengers, muted music and food The passengers are consistently the best that I have encounter on any cruise line. If you have an opportunity to participate in muted music or silent disco DO IT, it sounds stupid --- it is a blast!!!!!! Food. I try new things on a cruise, if i didn't like what I selected, I would ask for something else and was always pleased. Desserts were disappointing. Negatives - Pool area, select dining, drinks and "May I see your sea pass card" at dinner Pool side Ongoing issue with all lines seems to be an understaffed pool area. At the bar, the waiter service and the pool butlers for clean up and patrolling of the saved deck chairs that are unused for prolonged periods of time. This is something the industry really needs to address. Bar service pushes the drink packages and upgrades very heavily on day one. However, they are not able to accommodate the demands of those who invested in the package upfront. I recall the days of servers coming by constantly to get me to "purchase" a drink, those days are long gone. I speculate the drink packages have impacted the way that the bar service earns money. Select dining I have to go with the select dining because I don't like the 2 set times of traditional dining. We typically eat at the same time each night. Our table size varied because of the great people we met and wanted to dine with . When we had the same servers it is EXCELLENT, when we were moved to a different area, the experience was down right AWFUL. Drinks They did not have the wines were listed on the menu - not even on the first night They ran out of wines and some of the high end drinks mid cruise yet did not get them replenished at ports of call "May I see your sea pass card" at dinner With technology the way it is, there has to be a better way to account for drinks at dinner. I understand the need to show my sea pass card however, I find it utterly ridiculous and annoying to have to show it to the wine guy, the bar guy and the coffee guy at dinner. One would think they could figure out how to account for the bills and inventory with one swipe of the card at dinner or even collect them when we sit and return them once done. Another area the industry needs address. My best advice for others reading reviews is to first know what it is the YOU want in your cruise experience and select carefully. The ship is not new. It is VERY well maintained and the staff is friendly. What I like best about Celebrity is the demographics (fellow passengers). It is the one thing I emphasized when speaking to fellow passengers who were disappointed in some minor aspects of the cruise who expressed concern about future cruises with Celebrity. If you are looking for perfection in every area, Celebrity is not the cruise line for you. It is great and I will cruise with them again with expectations of very minor issues that will be resolved quickly and easily once identified. Read Less
7 Helpful Votes
Sail Date: October 2016
First, a little about us. This was my twelfth cruise with Celebrity, and my fourth on Summit. I was travelling with my partner, my seven year old son, my mother, and her husband- all of us have Elite status with Celebrity except my partner ... Read More
First, a little about us. This was my twelfth cruise with Celebrity, and my fourth on Summit. I was travelling with my partner, my seven year old son, my mother, and her husband- all of us have Elite status with Celebrity except my partner who is on his second sailing. We chose the repo sailing because the airfare is much cheaper for us, and we like the Summit. We booked through a major agency that gave us the Classic drink package, $350 OBC, and prepaid gratuities for 2, on both cabins, and my son was given a classic non alcoholic package and 40 minutes of internet. My partner and I upgraded to the premium package. Precruise: We flew down a day in advance on Air Canada and stayed at the Fairfield Inn & Suites by Newark airport on points. They upgraded our family to an executive suite which was a fabulous way to start the trip. My son had his own little room with a pullout sofa to sleep on, and we had a private bedroom. They also include a hot breakfast in the morning. Embarkation: We had some hiccups here. My son was booked into my mother's cabin since she goes to bed very early and that way my partner and I could go out in the evenings. I had checked my son in on my cabin's Express Pass since we were flying a day early and my mother and her husband were flying day of, and I didn't want there to be any issues. It was frustrating to find out that they got to the port about an hour ahead of us and they told her she had to wait for us to arrive to give us my son's Seapass. I spoke with a supervisor and she told me that my mother had been given incorrect information and they should have just left his Seapass at the desk for us to pick up when we arrived. It was a minor inconvenience but she was annoyed at having to wait for no reason. Other than that, embarkation went quickly and we were on the ship by noon having lunch at the Oceanview. Stateroom: We had booked two oceanview GTY cabins and my mother, her husband, and my son received cabin 3000, all the way forward. My partner and I were given cabin 3112, which is the first cabin in the area next to the conference room, midships. It was SO quiet there, which we really enjoyed. We never heard doors slamming or even a peep from our neighbours the entire trip. The room was kept clean and was well maintained with the only minor issue being that the ballast was old in our bathroom light, and it would occasionally flicker or turn itself off then back on. We did have some issues with our stateroom attendant, which while relatively minor, were still a bit disappointing. I asked him to put a copy of the Fun Factory daily program in our cabin when he left the Celebrity Today, and it took three days and letting the Fun Factory know we still hadn't received it before we started to get it. We wanted to make plans about which segment of camp that my son would attend and to see when the family events were planned and this was made more difficult. We also requested an egg crate mattress pad and the steward ignored the request. I don't know if they ran out or not, but he said yes of course and then it never materialized. The night before the first port day, we are used to receiving beach towels in our stateroom. At 10pm when we hadn't gotten any I called Guest Relations to ask if there had been a change in policy about the beach towels and I was told that no, I should have received them. I said not to disturb the attendant now, that I'd get them myself in the morning, but I had just wanted to clarify the current policy. We did receive towels for the next port. Dining Room: We had table 502 for five on deck 5 along the upstairs railing, which gave us a great view of the dining room. We did encounter a serious issue in the dining room, unfortunately. Three of the people in our group have severe food allergies, and we had this noted on our original booking and contacted Special Needs before the cruise. In addition, we told the waiter on the first night about the allergies. My partner ate a breadstick from the bread basket and had an allergic reaction to it which while fortunately was not too serious, still necessitated a visit to the medical facility and ruined the rest of his evening. After this issue, the maitre d' came to our table every evening to help the people with allergies choose their meals for the following evening but not only did he continue to still mix up allergies (attributing one of my son's allergies to my partner), but no customization of meals to remove allergens was allowed. In the past, with 24 hours notice it has been no problem to have items modified to make them safe for our group to eat, but when we asked this time we were told it was not possible. And I'm not talking about very unusual allergies- my son is allergic to peanuts and peas, my partner is allergic to peanuts and tree nuts, and my mother is allergic to almonds and pitted fruit. I don't think it would have been that difficult to have a salad made with no pistachio, for example, but we were told no by the maitre d'. We also noticed a staffing cutback partway through the cruise- the bar servers were removed from our section. I saw our bar server at Cafe al Bacio later in the cruise and she said they were removing bar servers from the dining room at dinner, and to order drinks from the sommelier or the assistant waiter. I find that disappointing because it's already difficult to get a sommelier's attention given the number of tables they must serve, and the waiter and assistant waiter are so busy already. Again, a minor issue, but it doesn't give one a positive impression to keep seeing these cutbacks. Our waiter did work very hard to try and keep my son happy, though, and aside from those issues we did enjoy our meals in the dining room. Food quality didn't seem any different from previous sailings and was still reasonably good, and it seemed much quicker to get an extra item than it had in the past. At one point my son asked for more shrimp cocktail in the middle of the meal and the waiter had it for him within 5 minutes. My partner liked the design of the dining room on this class versus the S class because of the windows. We also had breakfast here once so that my partner could get his eggs Benedict freshly made, and lunch a few times on sea days. We received good service and hot food, although no special requests could be made (I asked for cheddar cheese instead of blue on a Cobb salad and was told they could remove the blue cheese but not add anything else). For those who care about the dress code, nothing was enforced even on chic night; we saw passengers wearing T shirts and other very casual attire. My son got lots of compliments on his tuxedo, though! Specialty Dining: My partner and my son went to Sushi on Five twice for lunch and they both enjoyed it. My son was given a set of child's chopsticks to use which he got to keep, and he liked that. They tell me that the sushi was excellent and portion sizes were relatively good (I don't like sushi). For the two of them for lunch, it was in the $30-$40 range. The service was attentive and they enjoyed their meals. The restaurant wasn't very busy at either time- perhaps people found the pricing a bit steep? We also ate at Tuscan Grill one night. Discounts weren't plentiful on this sailing- sea days were full price and 20% reduction on port days. When I went to make a reservation I had my son with me, and I said it would be for just our four adults and my son would go to the kids' club that night but the manager said we would be welcome to bring him and there would be no charge. I was very surprised by this and I asked if he would be eating off the Tuscan menu and they said yes. My son has eaten in nice restaurants before and I thought he'd be able to handle the dining experience, so we took them up on it and booked a table for five at 6pm. I must admit that I don't care for the new menu as much as the old one, but that's a personal taste issue. I miss my lobster pappardelle! At least the crab cake (my son devoured it) and the calamari are still on the menu, and you can get the antipasti included again instead of paying extra. It's a rather smaller selection of items and didn't include all the previous things though. I am not sure if this is a benefit or not and I suppose it depends on the way you see it. We did get excellent service and enjoyed our meals. The limoncello cheesecake was out of this world! They also served a complimentary glass of limoncello before dessert and brought my son some lemon soda. We didn't visit Qsine on this sailing. Pools: The T pools on the M class ships are awesome. It was actually a lot of fun when the ship was in rocky seas because the T pool was rocking, too! They closed the pools early on some days likely as a result of this. I was surprised and pleased that children are allowed in the regular pool deck hot tubs when supervised. The temperature is more warm than hot, so it's not a safety issue. My son had a great time hot tubbing with us. Oceanview Café/Poolside Grill: As usual, we enjoyed the offerings at the poolside grill. Maybe it's just my memory, but the burger patties seemed thicker and larger than before. I did notice that there was no longer a daily special but what was there was yummy. We had a few meals in the oceanview cafe, and it was a good place for a late night snack (open until 1am). I wasn't all that impressed with most of the hot entrees because I found by the time I brought them back to my table that they were cold. I did enjoy the fresh made to order meats at the back of the ship, and the fresh sandwich grill. I noticed that afternoon tea has been cut back quite a bit as well. Maybe there has been a lot of food wastage? I remember on my last sailing they still had those little sandwiches and lots of selection and this cruise there were only two options. I also noticed that the scones were more like hockey pucks which was a little disappointing. Again, this isn't a major issue, but it was definitely something I enjoyed on previous sailings and missed it this time. They had a daily offering in the evening over the dinner hour for a different type of cuisine made fresh in the buffet, and we did enjoy these when we had room for them! It was from 5:30-9:30pm and varied from Mexican to shawarma to kebabs to Japanese etc. Anything that was made fresh was delicious. Bars: One thing I really miss about the S class ships is the Molecular Bar (now World Class). It's probably one of my favourite evening hangouts since it's so centrally located and I like the drinks. On this sailing, we wound up spending most of our time up at the Sunset bar on deck 11. We aren't martini drinkers so didn't want to go to the Martini Bar, and the Rendez-vous was generally quite loud with karaoke in the evenings so we had to find a new watering hole to relax at. There was live music some evenings at the Sunset bar which was nice and not too loud. If you see Ketut there from Indonesia (or in the Rendez-vous), he is a fabulous bartender. I wish we'd met him before the last two days of the trip. He could even make a mocktail for my son into a work of art! He also gave us some great mixology information and showed us some neat tricks on keeping a drink balanced. We didn't even order specific drinks from him- he just started making us new and interesting things based on our preferences that he'd learned, and they were all different and fabulous. Entertainment: We were a little surprised that there was no deck party this sailing. It's always fun to dance up on deck or to sit in the hot tub and listen to the music. There was live music in the evenings but sporadically. There was a piano player in the evenings at Cafe al Bacio, and there was a guitar player sometimes in the Rendez-vous. He and a singer also played at the Sunset bar some evenings. We didn't go to any of the production shows. We did attend the late night comedy and it was funny and enjoyable- definitely worth going to. There were two speakers onboard who did various enrichment lectures. My only thought is that not many people wanted to get up at 9:15am on a sea day to listen! We enjoyed the lecture about rum, though, since it was held a little later. Also, the talk at the Tuscan Grill about how to cook the perfect steak was interesting, except that no steak was cooked! We didn't attend any trivia, but it was offered several days. My mother played Bingo but she didn't win. It's $59 to play now, which seems a little steep to me, but the lines were long so I assume this amount works for other people. Fun Factory: There were only 20 children on this sailing, but we weren't expecting many. It was lucky for my son that most of them were also in the 6-8 age range so there was a Cadets group. There were lots of activities that he enjoyed, including Family Bingo where he won a backpack and a water bottle. He also liked that he could have more time on the Xbox since there were fewer children. What he didn't enjoy was that the schedule was a bit less flexible this time- if he didn't like the scheduled programming, he wasn't allowed to do anything else. As a result, we checked the daily program in advance (when I finally received it!) to make sure the activities for each segment would be something he enjoyed. They held to the same schedule of 9-12, 2-5, and 7-10, with a 10-1 pajama party. My son only went to the morning segment and occasionally the afternoon; he preferred to eat with us in the dining room and not with the kids club. He went to bed too early to participate in the later night sessions. I suspect he would have had a better time on one of the Royal Caribbean megaships with more children and more activities and things to do, but he certainly did well enough with Fun Factory. Photography: The Studio had been added to Summit, which we hadn't noticed on our last sailing in 2013 (if it was there then). We didn't use it this time because of the cost, but we got great photos there on Eclipse last year. This time we used our Elite discount coupon to get six photos for $100. The signage was a little misleading, though. It read that with all packages you get a CD and photo editing software, and they told us that was only if you elected to take digital prints instead of paper ones. While it's not really a big deal, I think if a sign says ALL packages, that they should honour this. The other minor issue is that they sell packages for six photos, for ten photos, or unlimited. We wanted to purchase seven and they told us that the package is for six and the seventh would be at full cost ($29.95). Since their signage says to bring the photos you want and inquire about a package, that also felt a bit misleading because I assumed that meant they would work with you on pricing for the number of photos you wanted. We decided to purchase only six photos as a result. Security: We had a serious incident on this cruise and as a result got to know the security team better than we would have liked to. My son's Nintendo DS and bag of games was stolen from a tied shut and buckled canvas knapsack from the pool area partway through the cruise, and the theft was flagrant as the thief left behind the single game they didn't want! We reported the theft to Guest Relations and escalated by asking to see the Hotel Director. We were taken to meet Matti, the security chief. We filled out paperwork and described the incident in detail, and then went up to deck 10 to point out the exact location where the bag had been and at what time, so they could check security tapes. We were assured that they were taking the theft very seriously. We were not given any information about action taken or the person who took our items, but we weren't interested in anything but getting our items returned, honestly. I posted about the incident here on Cruise Critic and I think the community helped because the Celebrity Cruises social media representative contacted Summit on our behalf (thanks so much!) and my son's items were recovered. We were so happy to receive a positive resolution because we were worried the Nintendo was gone forever. So a big thank you to Celebrity and to the Cruise Critic community for helping us end the cruise on a very positive note. Medical Staff: The medical staff were professional, courteous, and friendly. They took good care of my partner after his allergic reaction and responded quickly. He wasn't charged for this visit. Captain's Club: I am not sure if there was a large number of Elite members on this sailing, but we never really saw or spoke to the Captain's Club hostess. We did eat breakfast several mornings at the Tuscan Grill which was enjoyable, and the service was excellent. Although it's only a cold breakfast, there was a large selection of baked goods, fresh fruit, smoked salmon, cold cuts, and cheeses. If you do not have a drink package, there are complimentary beverages served as well. I had a Bellini with breakfast most days It's vacation, right? Ports of Call: We visited St Maarten and St Thomas en route from Cape Liberty to San Juan. Since we had my son with us, we went to the St Maarten zoo, which I would highly recommend if you have children. It's $10 for adults and $5 for children, and there were lots of interesting animals there that you can learn about and feed. The zoo recently got a new sponsor so it's been totally redone and looks great. (https://www.facebook.com/stmaartenzoo/) We took a cab to Magen's Bay in St Thomas, which lives up to the hype. No need to book an excursion, it was $10pp each direction plus a $5pp entry fee. Make sure you have cash if you want to rent floating mats or lawn chairs or snorkel equipment- they also charge a refundable deposit for each item you rent so you need a lot of money up front. Disembarkation: Quick and easy. We had a very early flight (American had changed times) so we needed to get off the ship ASAP. Americans could walk off at 7am but international guests needed to wait until 8am for immigration agents to arrive. But even with the agricultural bag check we were sitting at our gate nearly 45 minutes early for our 10:35am flight. Smooth and easy way to end the cruise. General Comments: Many people have posted comments about maintenance issues. We looked, and in our opinion Summit looks pretty good for a 16 year old ship. There was only one serious issue that should be taken care of immediately and that was in the men's change room. The floor is a wooden grate and it was missing one of the supporting pieces. If something went wrong, a person could put their foot right through the flooring and potentially get injured. I would say that is maintenance that needs to be done immediately. Other than that, Summit looked to be in great shape and I'd happily sail her again if finances and time permitted. Sailing with a child was much easier this time around since he could go to the kids' club and we had time to relax. Also, he didn't need to go to bed quite as early now that he was older, he could sit through a full meal in the dining room and behave and enjoy himself. It was much better than the sailings at 14 months or 4 years old. While the cutbacks continue to be a bit of a disappointment, I still think that every line has cut back similarly, and since I enjoy the Celebrity product I will continue to sail with them until I feel that I'm not getting value for my money. I do wish they would bring back some of the touches that made their cruises really feel like a premium product, though. I'd love to give this cruise 4 stars, but I have to deduct a point because the allergy issues could have been far worse, and I think Celebrity should handle that better. I am still thrilled at the recovery of my son's Nintendo system and games though- thank you so much, Celebrity! Read Less
2 Helpful Votes
Sail Date: October 2016
My husband and I booked this last minute trip for rest relaxation and delicious food. With three sea days we certainly got the rest! Our cabin was just fine, nothing special but the bed was comfortable and we had no external noises to ... Read More
My husband and I booked this last minute trip for rest relaxation and delicious food. With three sea days we certainly got the rest! Our cabin was just fine, nothing special but the bed was comfortable and we had no external noises to keep us up. What we did NOT do was eat well! We are first time Celebrity cruisers who chose this ship based on reviews of the dining experience. I don't know if the quality was different due to this being a re-positioning cruise, or if you need to do specialty dining to have a good meal ,but aside from some crispy bacon and one great chocolate cookie the rest of the food was so-so to downright inedible. We gave up on the MDR after day 2. Too long to wait for lukewarm, under seasoned food. The Buffet was full of gray gloppy entrees or ethnic specialties that tasted nothing like the originals. Everything was cold before we got to our table. Poached eggs in the morning? COLD. Butter Chicken over rice? COLD. The one exception was the grill to order station in the aft where I had an excellent tuna steak one night. The baked potato? COLD. My husbands favorite part of any meal is dessert, and their displays were gorgeous, but none of them had flavor. It was like there was gelatin in everything and it was all dry. We know cus we kept trying hoping to find that magic slice of cake or pie...NOPE. I wanted to love this ship. The size was great. My two previous cruises were on ships with over 5000 passengers and twenty minute walks to venues. I had hoped to have found my new favorite line but we can't, or shouldn't, be expected to pay over $150 to $200 dollars a day at specialty restaurants for a DECENT dining experience. Read Less
3 Helpful Votes
Sail Date: April 2016
We have cruise many times, but this was our first repositioning cruise. We left from San Juan, and ended up in Bayonne, New Jersey. I happened to be on the Summit in January, 2016, prior to its refurb. One of the nicest new features is a ... Read More
We have cruise many times, but this was our first repositioning cruise. We left from San Juan, and ended up in Bayonne, New Jersey. I happened to be on the Summit in January, 2016, prior to its refurb. One of the nicest new features is a comfortable outdoor movie venue. It has nice couches arranged in little groups so you feel like you are in your own area. The Summit isn't as sexy as the larger Celebrity ships. The balcony cabins are fine, except when you fold out the love seat for a third person; then it is very tight space wise. We were able to open the doors between 2 of the 3 balcony cabins we had together; unfortunately, they couldn't open all 3 balconies. The food and service were great. We love Celebrity. They go out of their way to make your trip enjoyable. Our main dining room server was fantastic. We did not have an assigned table, but they made sure we went back to the same table every night. It was great. We ate at QSine also which was an amazing dining experience. The entertainment was good (not great). The captain was Captain Kate--her announcements from the bridge were something we looked forward to. Unfortunately, bad weather kept her on the bridge when she was going to do a talk in the theater. We went to St. Maarten, St. Thomas, and Bermuda. We had never been to Bermuda before. We enjoyed all of the islands. This was a family cruise with an age range from 26 to 91 and everyone had a good time, which is saying something. Celebrity will be our first choice when shopping for our next cruise. Read Less
6 Helpful Votes
Sail Date: March 2016
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. ... Read More
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. They do charge $1 per piece of luggage so this was an addiltional $6. Hotel allowed early check in. Free reception in the evening with beer, wine, pina coladas, nuts, and popcorn. The beach is across the street and about a block down. The hotel charges a resort fee. Upon walking to the beach it was very crowded, as it was Good Friday, and we didn't see a hotel area with chairs. Disappointing. There is a Walgreens directly across the street. The next am, we checked out at noon and headed to the port. Taxis were waiting right outside the door. $30. 15 mins. Upon drop off, we headed to the luggage line, 6 people in front of us, to drop off tagged luggage, and then proceeded to the check in line with passports and express pass, printed during online check in, in hand. Security scanned our remaining luggage then we were directed to the correct lane, waited maybe 10 mins, got our room cards, and walked right onto the ship. It was 12:50. By 1pm the rooms were ready, we dropped off our luggage, and noticed a bad musty smell in our sons room, 2076. Luckily we always bring room spray and he didn't notice. Rooms were beside each other but had a different layout. 2072 had the bed positioned on the right wall which only gave about a foot between the front of the bed and mirrored wall. 2076 had the bed on the back wall. Both had twin sofa sleepers and a desk. Small bottles of lotion, shampoo, and body wash along with bars of soap where given. Bath towels had sewn in hooks that made it easy to hang. Ellisio, our room steward was excellent and then the NIGHTMARE started. Ship set sail at 9pm and we entered our room 2072, around 11pm and laid down to sleep. About 30 mins. later an inconsistent low bass banging started and continued about 8 times per minute. We were beside the steward closet and thought maybe, a clothes dryer. My husband even went into the hall to see if it was a loose door, but found nothing. We were so tired from traveling we finally fell asleep. Next day we awoke in Tortola, had prebooked the catamaran snorkeling excursion. Excellent!!! Celebrity is very organized with their tours. Tickets delivered to stateroom with instructions. We had prebooked dinner reservations, online, about 3 months before for the dining room. Edie, our waiter, made recommendations and we always enjoyed our food. Best service! After a long day, we were ready for bed, and low and behold, as soon as the ship started sailing the low bass banging noise started in our room. The noise would reverberate into your chest. After about an hour, we called maintenance. The arrived in 5 minutes and proceeded to call someone else to hear the problem. Meanwhile my husband went and spoke with Josue at guest services. He said he would need to wait for maintenance to determine what could be done. Maintenance said they couldn't fix it. Hubby asked if we could be moved and he stated "Procedure will have to be followed, ?what does that mean?, and told us to go back to the room and he will call. He called about 30 ins. later and said he was checking with maintenance about carpet drying in another room and would call back. Another 45 min of sitting in this room and I was nauseated with a huge headache and in tears. NO call back. Now I, hubby, and son went down to guest services and spoke with Josue, and he stated THERE WAS NOTHING HE COULD DO. I asked 3 times and he answered the same. At this point, 11pm we just wanted a room we could sleep in and thank goodness we had our sons room. After 30 more mins. hubby thought his was ridiculous and went back down to guest services and spoke to Celebrity's true guest representative, Victoria, and she quickly gave us keys to 2 available rooms. The guests had not arrived for the cruise. I have never been so glad to be packing and moving at midnight. Lunches were eaten in the buffet and at the grill, many separate stations, hardly any lines. The best buffet food we have had on a cruise ship. Almost nightly from 9-12pm, 1/2 price drinks were available at certain bars. This cruise was port intensive, 5 days. At Dominica, we choose the emerald pool and trafalgar falls. Beautiful scenery and information but lots of time in the bus but well worth it. At St. Kitts we booked Greys Island tour, online, and would highly recommend this. It was raining at St. Thomas so we opted to relax in the thallasospa area. It is like an indoor pool, the bars in the pool to recline on are soooo relaxing, for adults only, with healthy food options, fruit water, hot tea, etc. Disembarkation went smoothly. We had to be out of the room by 8am. We had filled out the paperwork on when we would like to debark and were given the time we had asked for in 2 of our rooms but not the 3rd. Strange. Luckily, we had enough luggage tags with the 2 rooms. We then proceeded to the theater to wait for our number to be called. After leaving the ship, key card must be used, picking up our luggage and going through customs, we were in a taxi headed to the airport. 45 minutes max! When you get to the airport, don't forget to have luggage scanned for produce. They place a small sticker on it. It is at the very front entrance. Not many food options and lines were 20 people deep during lunchtime. Read Less
6 Helpful Votes
Sail Date: March 2016
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought ... Read More
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought the Summit up to what appears to be the a new standard feature for cruise ships, but rather than in a large public area Celebrity has a more intimate setting. Unfortunately, the bright and shiney ship doesn't guarantee an excellent cruise experience. Pros: The Solarium was a pure delight, a refuge in which to achieve what we were after, relaxation. Spa services, while a bit pricey were excellent and delivered in a highly professional manner. The lack of in your face attempts to attrack additional money from cruisers (think overpromotion of Bingo, pull tabs, onboard/shore shopping, etc) was a welcome relief. Officers were very visible and approachable throughout the cruise. Finally, the beverage card was an absolute must as it relieved us from signing for beverages each time we used it. Note, our key purchases were not alcohol but bottled water and specialty coffees (coffee bar had better breakfast pastries than othe locations). Cons: Service ranged from very good to indifferent. Cruise director and his sidekick came across as buffoons. While the headline acts were very good to excellent, the production shows were disjointed and in a word dreadful. The dancers were OK but the singers could only manage to sing in one style so virtually every song sounded the same. The bright spot were the acrobats, but their talent was misused (there should have been a show built around them). With some exceptions the other musical talent on board were postal, they just mailed their performances in. Other comments: Food, in general, was good to very good but not exceptional. Spa Café a nice addition with light, healthy meals. Pan American dock in Puerto Rico a little out of way and very congested. On Dominica docked at the out of the way commercial dock, not an attractive entry point to island. Onboard activities/games were basically standard for cruise ships although, as noted earlier, higher involvement of ships officers. Ship rarely felt crowded despite being in peak travel period. Read Less
1 Helpful Vote
Sail Date: January 2016
Flew into San Juan a few days prior to the cruise. Flying in early turned out to be great. Not only did we have time to unwind, we also got to enjoy the San Sebastian street Festival. Old San Juan was quite crowded with people enjoying ... Read More
Flew into San Juan a few days prior to the cruise. Flying in early turned out to be great. Not only did we have time to unwind, we also got to enjoy the San Sebastian street Festival. Old San Juan was quite crowded with people enjoying the festival events. We took public bus from our hotel to the Old City (75 cents) and then the free trolley to get around to most places. Old San Juan is a US national historic site. Visited 2 of the 3 old forts, ate great food, and had a nice time walking around the revitalized historic area. Also, picked up some toiletries at Walgreens. We enjoyed our time in the Old City so much that we returned on the turn around day. Check in for the cruise was quick and easy. We enjoyed eating at the Pool Grill which made very good hot dogs and burgers. Our cabin, 7154, was ready by 1 pm. We had our luggage within an hour after boarding. We spent the afternoon at the pool. We dined in select and enjoyed the flexibility. After a few nights, we requested a certain waiter who was superb. Menus were the same for both weeks of the cruises. On the second week, we ate in the Buffet when the MDR had the Top Chefs menu. I don't like that menu. The Buffet for dinner was a nice option. It was Greek night. The nightly sushi was delicious. For the rest of the 2 weeks, we reserved the same table in the MDR. Ocean view Cafe was good most of the time. Even when it was crowded, we managed to find a clean table quickly. Staff cleaned off tables promptly. Food choices were okay. Cakes were fabulous. Cupcake Day was my favorite. I did not like carrying the heavy plates. Wish that the plates were lighter and that there were trays. To get a meal with drink, it took many trips to and from the table. Often the drink stations were missing some items....cups, ice, spoons, coffee, etc. It was unusual to visit one drink station and get what you wanted. MDR breakfast was slow. We ate there when we were not in a rush to go anywhere. We also enjoyed the breakfast in the Captains Club Elite venue. Captains Club evening event was good. Ashley, Captains Club hostess, was charming. Entertainment was fair. MY favorites were the 2 house bands: Funk it Up and Groovity. I liked listening to the guitar player at the Sunset Lounge when there wasn't anyone smoking cigars. Unfortunately, the smoking restrictions were not maintained. People were smoking everywhere on the aft deck. I did not like the DJs choices of Rap Music. Bar service was good throughout the ship. Cafe Al Bacio was one of my favorite places. I loved the Forte teas. I was surprised and disappointed when they ran out of many tea choices at the Cafe. I enjoyed most ports. Internet speed was much quicker than my previous Summit cruise in June 2015. It was also better than my Silhouette cruise in Oct. 2015. Nice changes making using the internet easy. I had heard several b2b change stories that were unpleasant. Fortunately, my experience was very good. The change over day on the b2b was quick and easy. Met in the Revelations Lounge, turned in the old sea pass, got the new sea pass, had US Customs check our passports in the Lounge and had new photo taken. Process took 5 minutes. Never had to leave the ship. For the most part we enjoyed the cruises. Our cabin steward was excellent. Our waiter, Edi, was fabulous. Alex, the new Captain was visible and mingled with the guests. Most of the staff were friendly and interested in making the cruise a great experience. The exception was the cruise critics social on the 2nd cruise. It was cut short so that the Captain could make his daily 10 AM announcement. Comments and questions from cruise critics were poorly addressed. The Cruise Director rudely dismissed comments by guests. On an otherwise nice cruise, the attitude of the Cruise Director was poor. The ship is going into dry dock soon for 2 weeks. Looking forward to seeing the updates on my next cruise in May. Disembarkation was easy. Porters were available inside the terminal. Passing through customs and immigration was quick. Taxis were waiting. Took a taxi from the port to the airport. ($25 for 2 persons with 4 bags) Read Less
3 Helpful Votes
Sail Date: January 2016
Our 7th cruise on the Summit. It is a great size and we find that the public areas, lounges, venues etc. are just great. They have many things to do aboard and the crew is the best around. We did many excursions on the islands mostly with ... Read More
Our 7th cruise on the Summit. It is a great size and we find that the public areas, lounges, venues etc. are just great. They have many things to do aboard and the crew is the best around. We did many excursions on the islands mostly with local tours, even some for the 2nd time because the previous times were so much fun and great prices. Our cabin was located mid ship and our cabin stewards Mo and Sunni were outstanding. This was our 1st time in Aqua Class so we ate in Blu. The food was excellent and our waiters were great- Arwin, Oscar and Billy and Luis the sommelier and Angelique. David the maitre d was great. I did miss having the experience in the main dining room having a large table and getting to know our table mates. But we did get to meet and talk to lots of folks from all over the world during our time on board. We enjoyed the shows though we had seen most of them before. Mark Weston the activities manager was a trip and he will make a great Cruise Director for sure. Captain's Club hostess Ashley was great as always doing her best to greet and get to know her guests. Disembarkation was no problem and went smoothly for us. We booked our next cruise on board as we usually do and look forward to another great cruise in the future with our favorite cruise line CELEBRITY. We have cruised since 1994 and have always had a terrific experience. Read Less
2 Helpful Votes
Sail Date: October 2015
This was our first Celebrity cruise and I was really looking forward to it. From start to finish our overall experience was very good. Our stateroom was lovely, and our attendant was brilliant. Our waiter and his assistance were ... Read More
This was our first Celebrity cruise and I was really looking forward to it. From start to finish our overall experience was very good. Our stateroom was lovely, and our attendant was brilliant. Our waiter and his assistance were excellent, The entertainment was brilliant on board. It was great to see the senior officers including the Captain walking around the ship, and chatting with the guests. The shopping on board was very good, got some great bargains The only downside was the food in the Cosmopolitan , while the presentation was good the food was a let down. Disembarkation was efficient and organised. Having said that I would still cruise again on the Celebrity Summit Read Less
Sail Date: October 2015
I have been on 3 previous cruises before and this is the first time I was on celebrity.. I was sailing the aqua class on the summit with my sister and mom and dad. The blu restaurant was outstanding..and the food was terrific. We had ... Read More
I have been on 3 previous cruises before and this is the first time I was on celebrity.. I was sailing the aqua class on the summit with my sister and mom and dad. The blu restaurant was outstanding..and the food was terrific. We had perfect weather at all islands and we had a ball. The crew members made the trip. The crew comes up to you and ask how your day was and makes you feel at home. David who worked in the blu restaurant was the sweetest guy with a big heart and you can tell he loves his job. Also in the buffet there was a worker who always made sure everyone was happy and content and if not he fixed the problem. His name was laszar and he was so nice that he even gave me special milk for my coffee when I asked. I also had a big crush on him as well.. the bartenders where great and me and my sister got very close to them. It was very sad to leave but we know we will see them again. Read Less
1 Helpful Vote
Sail Date: March 2015
My family of 5 (parents and 3 kids ages 28, 25, 22) went on the Celebrity Summit and are all huge fans of cruises. We each have gone on over 20 cruises and this was one of the best experiences we had. We stayed in the family suite, room ... Read More
My family of 5 (parents and 3 kids ages 28, 25, 22) went on the Celebrity Summit and are all huge fans of cruises. We each have gone on over 20 cruises and this was one of the best experiences we had. We stayed in the family suite, room 8181, which is probably intended for parents and 3 children, but we made do just fine! There was plenty of room for storage and the balcony is to die for! Plus it's a great location to get anywhere on the ship. The food was excellent, the ports were great (as always in the Caribbean), the shows and entertainment were phenomenal (especially the dancers - what talent and hard work!), but the best part was the staff! The Captain's Club lounge every night had the best waitstaff and staff that made our vacation wonderful. They got us involved in the many fun game shows and activities and made memories for a lifetime! Our cruise director and his staff were a blast and extremely entertaining 24/7 - I don't know how they all keep going with their energy and enthusiasm! Some of the best activities we did were the trivia games, Dancing with the Stripes, theme parties, Top Chef at Sea, the galley tour, backstage tour with the singers and dancers (they were wonderful1) and The Newlywed not so newlywed game show. Most evenings we ate in the main dining room for late seating. It did get very late to eat though and the buffet was just as good for dinner. None of us ate at the specialty dining restaurants, but heard positive reviews on them. The gym is smaller than on most ships, and no outside access from it which was a bit frustrating. Although it was never very crowded! We for sure will continue sailing with Celebrity in the future, and can only hope for such a great experience again! Read Less
Sail Date: March 2015
We have cruised with Celebrity for years, the last few cruises were on the Solstice, Equinox and Eclipse and were excellent. Somehow we thought the Summit would be up to that standard, especially since it was refurbished. Unfortunately ... Read More
We have cruised with Celebrity for years, the last few cruises were on the Solstice, Equinox and Eclipse and were excellent. Somehow we thought the Summit would be up to that standard, especially since it was refurbished. Unfortunately it is not half as nice. The entertainment shows put on by Celebrity were not the first class shows you are used to, the dance and singing troups are actually from a different company and it shows. The ship is truly getting worn out - from bent railings to rust stains that have not been painted over, wood that is peeling from lack of varathane and floors looking worn, the public bathrooms had stalls blocked off and peeling surfaces on the dividers, the main curtain in the theatre was broken and had not worked for months according to the staff. Very disappointing. However, we loved the changes made with the small food portions, you know no one has been digging in your food and it feels much more sanitary. Also, keep in mind that the Solstice class has bigger verandas. Concierge class did not give us a chocolate each night, no fresh ice each day and no fresh flowers. Read Less
1 Helpful Vote
Sail Date: October 2014
This was our first cruise on a Celebrity ship. Previous cruises have included Holland America and Carnival. We did not pick this cruise for the ship, but rather the itinerary and to try out the Celebrity experience (another line had a ... Read More
This was our first cruise on a Celebrity ship. Previous cruises have included Holland America and Carnival. We did not pick this cruise for the ship, but rather the itinerary and to try out the Celebrity experience (another line had a similar itinerary offered). There were pros and cons to our experience on this ship. Pros- Embarkation was great. There were free alcoholic and non-alcoholic drinks and we were never waiting more than a couple of minutes to get to the next area. The iced towels were a nice touch. The whole process took us maybe 20 minutes? Definitely a better experience than on other lines. Entertainment was good. The shows had very interesting performers, including acrobatics. The parties that the ship hosted were neat and you can tell a lot of time and effort went into planning them. For example, there was a "Frozen" party and they had ice sculptures, acrobats, dancers, and the place decorated all in white. They also threw quite the bash for Halloween and had much of the ship decorated (even carved pumpkins). Drinks were very good. The ice bar was a lot of fun after a hot day in the sun and the martinis were very good. Every drink I had on the ship was expertly crafted. I also really enjoyed the wine bar with the self-serve machines which utilized a pre-loaded card. I really enjoyed the galley tour and cooking demonstrations. The ship overall was very clean. The clientele were friendly and we met a few couples that we talked with on several occasions. Service as a whole was good throughout the ship (wait staff in mdr & buffet area, bars), except our cabin steward (discussed below). I really liked the hydrotherapy pool area and the aqua spa cafe. A great place to stop by and get a snack when needed. Also, the hot tubs and pool in this area were never crowded. Cons- Our room steward was subpar. When we checked into our room, there was trash from prior guests and there were half-drank drinks in our fridge. Although we asked repeatedly, these things were never removed. On a couple of days we didn't receive towels, which was a big deal given their importance. There were a couple of occasions where we called to request wine glasses be brought to our room and we did not receive them. We also missed having the towel animals (again, non-existent on this cruise and prominent on Carnival & HAL). Food was fine, which isn't necessarily a con, but I'm used to food being really good on cruises. In this case, it was not great, but not terrible. I actually enjoyed the buffet dinners just as much (if not more) than the dining room. At the buffet, they had great curry dishes and the cheese spread for breakfast was fantastic. Highly recommend the buffet area. The seated dinners left much to be desired. Many dishes lacked flavor or were over-cooked. I ordered fish on the first couple of nights and stopped because it was very dry and overcooked. The deserts weren't that great either, and we missed the lava cake from Carnival. I actually really found myself missing the food from HAL and Carnival. Both of those lines (which I recognize are really the same company) had better dining room food than the Celebrity Summit. Additionally, the dining room entertainment experience on Celebrity was non-existent. I know it is silly, but I enjoy the fun singing, dancing, etc. in the dining room which is part of the HAL and Carnival experience but not this one. Disembarking- This was not as good as getting on the ship. Long lines, although generally pretty organized. It would have been better if they allowed more time between the numbers. Would have preferred to sit for a bit longer on the ship and not have had to stand for over an hour in long lines. We don't do ship excursions, so I can't comment on those. We like to do our own thing. I can say that if you take a port you've already been to and make it an at-sea day, you will have a fantastic time. It is great when there's almost no one else on the ship. Overall, we had a good time on our cruise and compared it to our prior cruise experiences. We liked that it did have a bit more of an upscale feel and the embarkation went smoothly, but thought that the cabin service and the food left something to be desired. That being said, from what we've seen so far, we don't have any particular reason to favor one line over another. We generally pick on itinerary and wouldn't mind sailing on this ship again if it was going where we wanted to go. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

Find a Celebrity Summit Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise