7 Helpful Votes
Sail Date: October 2018
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when ... Read More
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when booking it, was to take any cabin, knowing full well that when Celebrity announced the 2018 deployments we would switch on the first day staterooms became available for this cruise and get the stateroom we wanted. This cruise was on Summit, one of Celebrity's older M-class ships. We had sailed on her sister ship Infinity (exactly the same ship) six different times so we knew exactly what we wanted—an aft cabin. So when this cruise opened for booking we grabbed it on the first day it was available and got a great aft cabin on deck eight. Our original plan was to do this cruise by ourselves, without any of our Martini Mates, Silhouetters or friends. Just us. So when we booked this cruise we planned some shore excursions with two other couples on the Cruise Critic roll call. This set up a very different dynamic than when we usually sail together. While we usually do shore excursions together, eat dinner together, we wouldn't be able to do that on this cruise as they booked Aqua class (which eats dinner in Blu) while we would be eating in the Main Dining Room (MDR). But we still spent a great deal of time with the four of them but for Kathleen and I, it made it a very different cruise. Disclaimer I came back to add this because it needs to be said. I had a really hard time writing this review because of a number of things but the biggest of them (that colored more than half the cruise) was the fact that we both caught horrid colds about midway through the cruise. Kathleen got it first and I followed soon after. There is nothing worse than being sick on a ship and this really sucked. As I write this (almost two weeks later) I am still coughing. Totally sick of being sick. Just wanted you to know that up front. It didn't really change the quality of the cruise but it did change some of our experiences and that made the trip wind up on a very sour note. Embarkation/Disembarkation From our AirBnB in Manhattan we were picked up (right on time) by Carmel Limo and driven underneath the Hudson River to the Cape Liberty cruise port in Bayonne, New Jersey. It was Sunday, which meant that even though we had been told it would take about an hour to get to the port from downtown Manhattan, it only took us about 20 minutes flat. So we arrived early (around 10:15) which meant we had to wait about 45 minutes in the terminal before we were allowed on the ship. Once we were onboard we went right to the buffet to grab some burgers and started using our drinks package. Staterooms were released at 1:15 and we were in ours five minutes later. An even bigger surprise was that our luggage was already in the hallway which meant we got to unpack and fix up our cabin at one of the earliest time ever, on any Celebrity cruise. Disembarkation was fine. We were off within minutes of when we were told we would be. There is quite a bottleneck in the port to pick up luggage. You have to face off with video screen to clear customs but once you are through there it's an easy disembark. The Food Let's be honest, so much of cruising is about the food. Let's start with breakfast. We ate pretty much every breakfast in the buffet. We prefer Blu for breakfast but since we weren't in Aqua on this trip, off to the buffet we went. On day two I discovered the Eggs Benedict station which was on the starboard side of the buffet, all the way aft. During lunch it is the pizza spot. The Eggs Benedict were superb. I think I ate them just about every morning. They had a variety of styles to choose from but I got hooked on the Mexican ones. The guy cooking would slather guacamole on the English muffin, then salsa, then the perfectly poached egg, then hollandaise sauce. My mouth is watering just writing about it. I can't say a lot about lunch as we either skipped it (after that huge breakfast), were off the ship in ports or we caught a quick burger, salad or pizza in the buffet. We did do lunch in the dining room twice and it was fine. Nothing to be thrilled with. For dinner we normally do early seating or are in Blu because we are in Aqua class but this time since we were in a Concierge cabin and weren't eating in Blu, we decided to try Anytime Dining. We did not reserve our seating time in advance. To be honest, I just didn't think it was necessary and it turned out I was right as there was usually a longer line to get in for those with reservations than those without. The first night we ate in the dining room we had to wait about 30 minutes to get a table. The second night we were given a pager and waited about 45 minutes. After that, we would go a little later (6:00 instead of 5:30) and we usually got in within 10 minutes or so. We always asked for a table of six or eight. We eat by ourselves most nights at home so we like to socialize at dinner. Strangely we wound up at a table (different tables) with just about the same people almost every night we ate in the dining room. This was both a good and bad thing. We liked the people but we were looking for some variety. The food was fine but nothing special. Some of the items on the menu have been there since our first Celebrity cruise in 2004. That's just sad. Service in the dining room was good. Be aware that if you take this particular cruise (New England Fall Foliage) that it will be a predominately older crowd so if you don't want to wait in line, go to dinner later or book traditional Late seating. All our friends who had Late seating told us it was emptier and the service was better and more relaxed. We had great service but there just weren't enough people doing the serving. See my note below about the problems that X has. We did two different nights in speciality restaurants—one in Qsine and one in the Tuscan Grille. Qsine is one of my favorite restaurants anywhere because I love the variety. We had made a reservation pre-cruise for 14 so we could get the big table for a reunion of our Silhouetter buddies and we had an amazing time. There was a snafu with the billing (we had prepaid but the restaurant did not have record that we did) but the meal was AMAZING. I will be sorry to see this version of Qsine go to make room for Le Petit Chef at Qsine or whatever they are calling it. Our night in the Tuscan was almost as good. Service was outstanding, we got a nice discount, we had a bunch of fun with all our friends (we took another big group—this time 10 of us). Which brings me to a comment my brother made. Why can't X make food that is as good as the food they serve in the speciality restaurants for the MDR or the buffet? I mean simple stuff, like desserts for instance. The desserts in the buffet are puffs of air compared to the desserts in Tuscan Grille. I know you get what you pay for but I seem to remember when dinner in the MDR featured that kind of food. The food we had in both Qsine and the Tuscan Grille was FAR superior to anything else I had on board...other than the Eggs Benedict. That was the best thing I ate. Well maybe that was the Qsine lamb chops. The Weather Normally I wouldn't have an entire section in a review about the weather but so much of this cruise was about the weather. For our entire time in NYC, even though it rained a few times, the highs were in the mid 70s. With horrible humidity. Horrible for us. Here in Seattle we don't ever get that warm and that humid at the same time. On the cruise, the weather turned even weirder. Our first three days—sailaway from New Jersey, our stops in Boston and in Portland, Maine—were downright warm. The high in Boston on October 9 when we were there was 86 degrees. Even crazier, the high in Portland, Maine on October 10 was 84. In the sun it was substantially warmer. Then the very next day when we were supposed to stop in Bar Harbor, Maine the ship wasn't able to because of the high seas and the wind. From that point on we had some of the rockiest weather we have ever had on a cruise. Going around Nova Scotia and across the Gulf of St. Lawrence until we were in the St. Lawrence seaway, we rocked and rolled the entire time. The same was true on the way out of Québec as well. That meant that on a 14 night cruise, we had at least 6 days that featured some heavy oceans. Another weather consideration if you are thinking of taking this cruise would be the lateness in the past few years of the fall foliage colors. Celebrity offers this itinerary three times each fall. As of now, you can take it in early September, mid-September or when we did—early October. It used to be (10 years ago) that the best foliage was on the middle cruise. As the globe has warmed up, fall colors are getting later and later each year. For instance, on our pre-trip we barely saw reds, oranges or yellows in Vermont or upstate New York. On the cruise we really didn't see incredible fall colors until we were on our way into Québec. Totally amazing (check out the pics in the slide show on the home page). The Ship Summit is in OK condition for a ship that was launched in 2001. She was "Solsticized" in the late 2000s after the Solstice line of ships joined Celebrity, but she is in need of another fix up. There is nothing horribly wrong, just rust showing on verandahs, creaking floors, verandah doors that sticks and other symptoms of an older ship. The rumors are that Summit will be going into dry dock in 2019 and we hope that is the case. The rest of the ship also needs updating. The public areas are still nice. Definitely an improvement on the RCL ship we sailed on two weeks before we left on this cruise. That ship (Explorer of the Seas) was built around the same time but looks much more the worse for wear. That said, I now believe I like the Solstice class ships more than the Millennium class. They just have so much more to offer and so much of the M-class ships have been just had things added on to them which makes them much more hodge-podge than ships that are built for a purpose. A great example are the dining rooms. On M-class ships the Aqua class dining room is an add-on, carved out of the main dining room but on the S-class they are purpose-built and feel more natural, like they belong there. I will say that parts of the ship are in great shape, like the gym. Lots of great equipment, kept in pristine condition, open almost all the time and just an all around great place to work out. The Martini Bar, the Main Dining Room (MDR) and other large venues are still almost as nice as they day they were built and put in service. The worst part of the cruise We had one major complaint about this cruise: the ship is understaffed. That's the best way to put it. We found so many great, hard working Celebrity crew members that did the very best they could but there just weren't enough of them. Some examples: We were in the Rendezvous Lounge before dinner and there were at least 100 people in the lounge and about 20 of them waiting at the bar and there was just ONE bartender. That's it. We were in the buffet for dinner. We had our dinner and we waited more than 20 minutes for a server to come by and offer us a glass of wine or a cocktail. I finally got up and walked to the bar on the far end of the buffet and got my wife a glass of wine and ordered a drink for myself. The bartender there said that he would bring it to me. About 20 minutes later, I finally got up and went back to get it. Another night in the buffet, it was a SPECIAL burger night at the grille at the back of the buffet. I went back there on three separate occasions about 15 minutes apart and each time there was a line of 8-10 people waiting and ONE crew member working. On a daily basis in the Rendezvous Lounge there was only one server for the entire side of the lounge, more than 150 plus people. My brother, his wife and our two best friends were in Aqua and eating in Blu. There was one sommelier in the entire restaurant each night for more than 150 diners. Good luck if you were looking for a different bottle of wine or a maybe just a second or third glass with dinner. We had the best stateroom attendant we have ever had on any of our 26 cruises (17 with Celebrity) but he worked with no help whatsoever. Not sure he ever got any time off. When we first sailed Celebrity in 2004, stateroom attendants had an assistant and were responsible for about 15 staterooms. our amazing stateroom attendant had no assistant and at least 20 staterooms to attend to. As a long-time Celebrity cruiser who loves the Celebrity product, I will have a much harder time recommending Celebrity after this experience, especially with the staffing situation becoming even thinner with their concentration on their new ship Edge to the detriment of the other ships in the fleet. There were other problems (all fixable, as is this one) but this is the biggest one and it faces the entire industry with the onslaught of more than 120 new ships coming in the next five years. Lastly, I want to mention that at least twice I went to ask to speak to the Hotel Director or Food and Beverage Manager about this situation. I went to Guest Relations and was told someone would contact me. I was never contacted. Television and internet connectivity sucked! The television experience on this cruise was the WORST I have ever had at sea after 25+ cruises. I know, I am on a cruise, do I really need to watch TV? Yes. Because my wife and I both caught horrible colds and just needed a day to be sick in our cabin. We wanted to take our minds off of how we felt by watching television. Good luck! Nothing on at all. Barely got the map of where we were. When something would come on the reception was horrible and the selection even worse. HGTV that flickered in and out and was cut to ribbons by Celebrity to eliminate commercials. Cooking channel that repeated the same shows over and over again. Celebrity's television experience has gotten worse and worse over the years. Now I totally get problems with satellite reception. Weather can screw that up and on this cruise we had some crazy weather. But couldn't they PLEASE put some movies, TV shows, anything on their server that we can access while at sea. The only option other than the aforementioned lousy programming were movies that were chargeable at $14.95 per viewing. Most of them were old. Something that I would find free on Netflix or Amazon Prime. Last summer we did a quick HAL cruise to Alaska and their TV was AWESOME! Tons of free movies, the full catalog of BBC nature films and so much more. Incredible 4K televisions in every cabin. Makes X look sad in that department. I have had people ask me why I didn't just stream Netflix or Amazon? Well besides only having Elite Plus internet minutes, in our aft cabin, the connectivity was HORRID! I ran a couple of speed tests and got barely .3 megabytes per second up (at home I get 50 MB up and down). Yes, .3! My brother had better luck than I did and I think that may have been because of his placement on the ship (remember, we were in an aft cabin) but when I would go forward and sit in a common area, mine wasn't much better. A little about those people who did great work Let's start with the best stateroom attendant we have ever had in more than 23 cruises, Eddie who took care of us in stateroom 8176. The photo below are our gang, the Cruise Ruiners with the amazing Marly from Columbia in the Rendezvous Lounge. She was beyond phenomenal. Never seen anyone work so hard. The entire crew in Cafe Al Bacio was awesome. The amazing Voltan who was EVERYWHERE in every dining venue at all hours of the day and night. All the guys who make eggs Benedict in the buffet—the best I have ever had and I love eggs Benedict. We are big trivia fans and the activities staff that ran the daily trivia contests were awesome. And there were a lot of them. Some sea days there were four sessions. I do wish they were all up in the Revelations Lounge where everyone could see the screen they were projecting video questions on but that's a minor complaint. The staff did a great job running the games. We were pretty much one of the top teams. Our team name was the "Cruise Ruiners" because one lady thought we were talking a little too loudly during a bingo session that preceded one of the trivia games and told us we had "ruined her cruise." The name just stuck. Maybe we'll get shirts. The People who were Disappointing Some of the people who were not so good: The guest relations people who told me they would have someone call me back but never did (about our ongoing issues). The manager of Qsine who woke me out of sound sleep because he thought we had walked away from the tab on a table for 14 when we had paid pre-cruise as a group through the group department almost a month before we sailed. He did apologize after waking me up with a phone call at almost 10:00 pm but there is no excuse for this. Where did he think we were going to go to get away from him? Jump ship and ditch the last 10 days of the cruise? The Concierge who was supposed to be there to help us as well as the special events coordinator who turned the Cruise Critic group down cold when we asked to be able to have lunch together in the dining room on the last sea-day. This is something that we have had no problem arranging on Infinity, Silhouette, Solstice and Eclipse on previous voyages. These people were totally unhelpful. Would I recommend this cruise to a friend? They ask this on the Celebrity cruise evaluation that they send you. Well, I would recommend it but as it stands now, I would tell them that before they consider taking Summit to New England, they need to re-evaluate whether they want to sail on a ship that is so understaffed. If they are willing to wait 20-30 minutes for a cocktail or glass of wine. That If they want anytime dining they might have to be willing to wait 30 to 45 minutes to be seated. They also need to think about what will happen if they become ill and want to just lay in their staterooms and watch the WORST television on the high seas. Holland America makes Celebrity's television look like the 1950s. They need to decide if they want (or can) sail and be away from work and family with the WORST internet connectivity ever. My average download speed was under 1 MBPS and upload speed (I need to upload changes to websites when on vacation) was NON-existent. I would tell them that if they can put up with this, then maybe Summit to New England is for them. I would tell them that the crew that will be sailing with them there are OUTSTANDING and trying as hard as they can to help them have a great vacation. Read Less
1 Helpful Vote
Sail Date: October 2018
Chose this ship for the itinirary which was very nice although unable to stop at Bar Harbor due to weather. We did have rough seas on several days 8 - 14 ft waves. We were concerned about being on Deck 2 but actually was an advantage. ... Read More
Chose this ship for the itinirary which was very nice although unable to stop at Bar Harbor due to weather. We did have rough seas on several days 8 - 14 ft waves. We were concerned about being on Deck 2 but actually was an advantage. More stable. Able to walk up to Dining room on 5 & main common areas. Never an issue getting on/off ship in ports from Deck 1,2 or 3. The entire staff was very friendly, helpful & efficient. However, could never understand the Captain in his announcements. Heavy accent. Food was good, not great, in Dining Room. Better at the Ocean Buffet. Big problem with lunch on the day Bar Harbor was skipped. Main dining room not open. Everyone trying to eat at Buffet but it was packed. No place to sit, passengers frustrated, difficult to fix your plate & take elsewhere because the ship was rockin & rollin in high seas. Should have been better prepared ! Entertainment ok - nothing outstanding. Ship itself badly in need of update & maintenance. Window in our stateroom full of mold/mildew on inside. Grout on Shower floor was black with mildew. Many passengers experiencing allergy episodes. Triggered My asthma & after 3 days home still having congestion. 1st time on Celebrity. Had heard they were the higher end of cruise lines. Perhaps for the Elite but certainly not for the rest of us. Very obvious that there is a "Caste System" on the ship. Deck 11 with the panoramic views was frequently restricted for use only for passengers in higher end cabins or those with multiple cruises. Michaels Lounge, lower section of library - all restricted. Embarkation & Disembarkation was well organized & easy. Sorry - have been happier with Princess. Read Less
2 Helpful Votes
Sail Date: September 2018
We had booked the Canada/New England cruise around two years ago after travelling on the Celebrity Solstice and were eagerly looking forward to it. We were disappointed that our second Celebrity cruise didn't live up to the hype. ... Read More
We had booked the Canada/New England cruise around two years ago after travelling on the Celebrity Solstice and were eagerly looking forward to it. We were disappointed that our second Celebrity cruise didn't live up to the hype. While the majority of the crew tried hard, the cruise was let down by poor organisation (particularly by the shore excursion team and by security in the embarkation process at ports). At Bar Harbor, one shore excursion cancelled at short notice and everyone listed on that excursion was keep waiting in the Theatre for a considerable time, with little information and without being allowed to get onto the tenders and to travel into the port. No alternative arrangements were offered. This resulted in a lost morning at port for us. We had a second excursion booked later that day and were told to meet 'at the pier', when we got to the pier there was no-one in sight and we eventually found the shore excursion contact waiting in the carpark near a bus. For the embarkation at ports, security seemed to have difficulty coping with the many elderly and infirm guests. It took a long time to board the ship and, at one port, guests were kept waiting in the rain on the gangway. The Summit was allocated poor berths in Quebec and in Halifax, requiring a bus to get into town. Loading the buses took some time due to the high number of infirm and elderly guests. Service was inconsistent at the bars onboard. Often the service was slow and on some occasions we were told that certain drinks weren't available at that bar, when we had had those drinks there on another night. Disappointingly one of the better bars, the Revelations Lounge on deck 11, was not open until around 7:00pm/7:30pm each night as it was reserved for Celebrity Elite and above clients. On being turned away from this area, we felt like second-class citizens and not valued by Celebrity. Finally, we had asked that our account be charged in US dollars. This was ignored and the charge went through in Australian currency. Read Less
5 Helpful Votes
Sail Date: September 2018
The service on board the Summit was excellent and the entertainment great. I love the fact that they have a live band backing up the entertainers. Food was pretty good, but wait staff was excellent. My only complaint is about the ... Read More
The service on board the Summit was excellent and the entertainment great. I love the fact that they have a live band backing up the entertainers. Food was pretty good, but wait staff was excellent. My only complaint is about the smell near our cabin. The area around our cabin had the distinct smell of sewer gas, we could smell it in the passageway on deck 6 starboard midship as well as in our room and on our veranda. I suspect that there is an external sewer vent that is too close to an air intake vent somewhere, but it could be other things. The ship is undergoing a major retrofit. Hopefully this is one of the matters that will be sorted out at that time. Only other issue is the limited number of electrical outlets in each cabin (2 110v). Perhaps back in the day that was enough but with electronic devices more are needed. Again, hopefully that is resolved in the overhaul. Read Less
4 Helpful Votes
Sail Date: September 2018
This was our 11th Celebrity cruise. Comments reflect comparisons to other trips we have had. It seems things are being cut back. Entertainment was the worst I have seen on Celebrity. It appears standards are decreasing. Only one act ... Read More
This was our 11th Celebrity cruise. Comments reflect comparisons to other trips we have had. It seems things are being cut back. Entertainment was the worst I have seen on Celebrity. It appears standards are decreasing. Only one act had a double standing ovation. The production shows were lacking staging.Dancers were outstnding. Too much country and western music throughout the two weeks of shows. Menu same as on other Celebrity ships---time for a change. Presentation and portions poor. Many cuts of meat were not well trimmed of excessive fat or selected for the tender cut. Fixed seating waiter and asst were outstanding. Very entertaining and courteous . Buffet dining lacking in day to day variety. There is too little attention to providing sugar free choices. Beyond the Podium speaker was outstanding. She was Canadian and very knowledgeable about all the stops we made in Canadian ports. Many excursions were not well described in the listing. There needed to be more details about time on the bus. I complained about one and they reluctantly gave me a 20 per cent refund, after much arguing. Service generally in all parts of the ship was good. Likely things will get better once the ship is renovated later this Fall. Read Less
1 Helpful Vote
Sail Date: June 2018
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the ... Read More
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the price was a little high.($45 p. person) The service in the dining room was good and also the room steward was good. The refrigerator in our room did not work and we had meds that needed to be kept cold. They brought a portable refrigerator that did not work and they finally brought another that finally worked. (After a few days) The ship is OLD and I would not recommend it. Ports were good! We saw a lot and the people on the tenders were helpful. The ship is rusty and old. Balcony was okay and very private. We liked the overhang that kept us from the sun and being baked. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for ... Read More
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for tours on this cruise were poor, limited and boring. We tried booking three tours that caught our attention "A Taste of Maine" (included food tasting, lobster roll, apple pie, visit to a farm, hayride), it got cancelled. Another one that seemed fun, Acadia park and Cadillac Mountain, it was immediately sold out. They sold a very limited number of tickets for this tour which was supposed one of the main attractions for this cruise. The third one we couldn't do because it was also cancelled was "the best of Halifax". The only options to replace those tours were just sight seeing tours. We did them, but they were not the kind of experience we wanted. The food and the entertainment were really good. That is was I gave this trip a three star rating. Disembarkation at Bayonne New Jersey Port was horrible. There were only two immigration officers to check documents for more than 2100 passengers. The line for this ordeal was close to two hours. We were supposed to disembark at 8:20am because we had to take a plane at noon from Newark Airport, but we were not able to get out of that mess until 10:00 am. I don't plane Celebrity for the incompetence of that port and the immigration authorities. However, it affects the overall experience of the cruise. Read Less
Sail Date: October 2017
We chose this cruise because it went to Quebec. We were disappointed in the small venue entertainment, but we were very pleased with the theater entertainment. We also, enjoyed Jim Kennedy as a speaker. We were disappointed in the ... Read More
We chose this cruise because it went to Quebec. We were disappointed in the small venue entertainment, but we were very pleased with the theater entertainment. We also, enjoyed Jim Kennedy as a speaker. We were disappointed in the pastries and bread in the Ocean View every day. the food in the ocean view was just average too much food with sauces and too much fat. Would like to see more healthy foods on the buffet beside salads and fruit. We were billed for food and water that was in our room that we never used and talked to customer service before leaving the ship and were still billed and had to call Celebrity...this has happened before and THIS IS NOT ACCEPTABLE BUSINESS PRACTICE!!! We realize this is not a newer ship and getting ready to be refurbished, but the bathroom grout was very stained and needed scrubbing. The bed kept coming apart in the middle. We had a locked pass door in our room and we could hear the conversations from the people in the next room. The robes were very old and very thin and should be in the rag bag and not on a luxury cruise!!! The curtains were coming off four of the hooks and attention needs to be paid to the appearance!!!!! Did not like that we could not get the reservation times we wanted one time for the anytime dining we signed up for we called early and could only get 3:30-time slot. We were told that people called before the cruise and were able to make reservations for select dining, if so this was not sent out to all select ding cruisers!!!! /Very disappointed!!!! Read Less
1 Helpful Vote
Sail Date: October 2017
We are Elite+ travelers and usually LOVE our cruises. This time, however, we were very disappointed to find Aqua class so increased that dining in BLU became more of a chore than a treat. There is no way that the wait staff can give ... Read More
We are Elite+ travelers and usually LOVE our cruises. This time, however, we were very disappointed to find Aqua class so increased that dining in BLU became more of a chore than a treat. There is no way that the wait staff can give exclusive dining service with so many folks crowding in. At one evening meal we had a 20 minute wait for a 4 top. Two other nights also had waits, one 2 top, one 4 top. The "savorys" are a joke! One day, several people were in the passageway kidding with each other about them. Celebrity production shows have steadily been going down hill. Weak concepts, mediocre singers, middle school quality choreography and sound system management that makes the music so loud that singers lyrics can not be heard. We still like Celebrity very much and hope that they will stop the slide down to the level of their competitors and move overall quality up to where it once was. Read Less
1 Helpful Vote
Sail Date: October 2017
only reason we chose this cruise is to piggyback on friends' trip. Overall the trip was good, but could have been much better if systemic details were handled better. The ship was clean, the cabin and food staffs were excellent and ... Read More
only reason we chose this cruise is to piggyback on friends' trip. Overall the trip was good, but could have been much better if systemic details were handled better. The ship was clean, the cabin and food staffs were excellent and attentive. The itinerary covered lovely cities and countryside and for the most part we had great weather. What could be improved? The cabin (veranda) was on the small side; there were only 2 power plugs for American electrics/electronics and none in the bathroom. So to dry hair or use an electric shaver you had sit at a small desk. The biggest bug for us was that the key to the cabin stopped working at least 10 times for both my husband and myself, so we had to go to the reception desk continuously throughout the trip. At first we were told that we were putting the key next to a phone or iPad. the key was reprogrammed then stopped working within hours or days. Sometimes it stopped after one use. We asked to be relocated or fix the problem after a 3-4 trips to the reception desk or to fix the problem once and for all but that didn't happen. It was a real downer to keep going, stand in line, and explain to the various staff members what's going on. Must have spent at least half a day on this issue. Towards the end of the trip, a manager owned up that it wasn't our fault and that they have a system problem. This was also corroborated by the fact that other passengers had a key issue but not to the same extent. Not fun. The saga continues. When the bill came, there were several entries for drinks and food that should have been covered by the "classic" drinks package, that were billed, I assume because the key wasn't working at the time. I asked for these additional amounts to be removed and was told that they would be. I haven't checked whether they were as yet. The food was Ok with some meals that were good/very good and one that was actually excellent. The food service in the dining rooms was very attentive. The self serve buffets were efficient and had many stations and servers and overcrowding was minimal. The ship was being continually cleaned and serviced. It is old (2001) but well maintained. On the whole, we thought that the trip was overpriced. Some of this was on us as we should have not gotten the drinks packages at $1816 for 2 people but paid for drinks individually. We have 1-2 wine drinks each per day and a couple of lattes. Read Less
1 Helpful Vote
Sail Date: September 2017
Picked this cruise because I had never been to Quebec City or Saganay. Missed Saganay because of Wright Wales & speed restrictions. Really pissed about that & we were not even given any sort of perk because of it. Port of ... Read More
Picked this cruise because I had never been to Quebec City or Saganay. Missed Saganay because of Wright Wales & speed restrictions. Really pissed about that & we were not even given any sort of perk because of it. Port of Sydney has nothing going for it & it poured all day (had been there before & done the only thing really interesting). Overall the service on the cruise was very good, the staff friendly, and the food fine, but nothing exceptional. The entertainment throughout the ship between 5:00 - 8:00 is totally lacking & what there is is rather poor. Am used to before dinner trios, etc. Late eve as well. This cruise seemed to have a very elderly crowd who did not seem to care. Of the entertainers in 14 days, I had seen 3 acts on a previous Celebrity cruise in January. Buffet is mobbed early meal times - could not find seats before 10:00am for breakfast, or much before 1:30pm for lunch & annoying that folks do not clear away from the tables, but sit & read r play cards when tables are needed. I was really looking forward to this cruise, but would not recommend. Read Less
2 Helpful Votes
Sail Date: September 2017
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any ... Read More
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any other balcony cabin and they are located just under the pool and Lido deck which became very noisy at times. The Blu restaurant was nothing special. I actually ordered off the main dining room menu several times. I was expecting more diverse choices. The extra spa facilities included the sauna and what they call the Persian Garden which is nothing more heated benches and aromatherapy. I was expecting a Jacuzzi. The ship is old and the noise level in the cabins is bad. Slamming doors day and night. I feel like I got robed. I could have saved a lot of money by just being in a regular balcony. I will never take Aqua class again. Read Less
7 Helpful Votes
Sail Date: September 2017
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive ... Read More
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive category but seemed very clean. I now always seem to cough for WEEKS, after cruising. Don't know if germs are spread in the air conditioning. If it is, better filters must be used. The theater shows had an abundance of theatrical smoke. After a few days many passengers were also coughing. This smoke supposedly is an irritant to some people. Shows were enjoyable...especially Antonio Salci, a very talented pianist! There were two very good nature speakers. Food was salty; especially soups. Some soups were too full of corn starch and flavor was lost. Some people paid extra in the restaurants on board and like the food very much. I think this better food should be standard for everybody. The buffet is a choice which goes much faster than your assigned dining time and there are many choices but one cannot order salt free dishes, unless you have it made at the Asian station in a WOK. There are lots of seniors on non holiday two week cruises. Read Less
6 Helpful Votes
Sail Date: October 2016
I chose Celebrity because of past experiences.. I had taken this cruise two other times and had a wonderful experience. This time I was not so impressed. The ship seemed to have cut down on expenses across the board. The food ... Read More
I chose Celebrity because of past experiences.. I had taken this cruise two other times and had a wonderful experience. This time I was not so impressed. The ship seemed to have cut down on expenses across the board. The food experience, which we in the past had highly enjoyed, was bland and rushed in the main dining room in the evening. We found ourselves in the Oceanview Café most nights. Having a spouse in a wheelchair, I was looking forward to a respite of care, having someone wait on me... not so much here. I still had to fend for both of us, and one meal was always cold by the time I got both plates prepared. The shows were about 1/3 terrific and 2/3 mediocre. Enough of the remakes of old songs. Lots of emphasis on shopping on the ship and upsells (know that's part of cruise revenue...but it gets old after 14 days). Lots of space was devoted to "special areas" for high end passengers... guess they are catering to the many repeat customers who go into the pricier cabins. Staff was terrific! Can't say enough about the people who were so very helpful. Captain Kate was amazing with her daily talks. Totally enjoyable. I felt badly because we had some friends who had never cruised before and listened to us rave about Celebrity..... they went with us and although they enjoyed it... they had nothing to compare it to as we did. Few activities/lectures to spark interest. Read Less
1 Helpful Vote
Sail Date: October 2016
This cruise itinerary was just awesome! Captain Kate did not disappoint despite the fact that she had to skip the Bar Harbor stop due to bad weather. She meticulously explained her decision making process from her office to us over the ... Read More
This cruise itinerary was just awesome! Captain Kate did not disappoint despite the fact that she had to skip the Bar Harbor stop due to bad weather. She meticulously explained her decision making process from her office to us over the TV. She also came to visit the masses in line at the Portland Maine stop as US immigration made us wait needlessly until they showed up. She is an absolute delight and incredibly friendly and accessible. With all that said, Captain Kate's excellence is not demonstrated by her staff. 1) Meals were served cold multiple times, our wait staff mediocre 2) guest relations staff, with a couple of exceptions, were not helpful and in fact dismissive and condescending (way too much work to get something done) and 3) Finally the Captains Club representative was WAY too hard to get ahold of with no direct VM. Often times, we had to go through guest relations. Also, the drink coupons were bungled multiple times requiring us to spend way to much of our vacation time sorting it out 4) The overall condition of t he ship is a little worn. I'm a long time Celebrity fan and found this cruise (with the exception of the itinerary) to be mediocre at best. Read Less
1 Helpful Vote
Sail Date: October 2016
Sorry to say that compared to last year this cruise was not as good. This is mostly due to poor Captains club and cruise critic party stuff.9:30 AM really?? Also, not just my opinion, the food in the main dining room left a lot to be ... Read More
Sorry to say that compared to last year this cruise was not as good. This is mostly due to poor Captains club and cruise critic party stuff.9:30 AM really?? Also, not just my opinion, the food in the main dining room left a lot to be desired. Again that is compared to last year. But the best of the trip was meeting folks and my sharing time with Laura. Doing this cruise again next September. It will be interesting to see how that will compare. Captain Kate is the best. Sure hope she is in command next year. Yes we did miss Bar Harbor due to high seas (boo bummer)but Captain Kate gave us safe relatively smooth sailing. Note: this old ship was said to have been refurbished but I did not see any improvements in my cabin on deck 2 which was the same one as last year???? Gussie3 Read Less
2 Helpful Votes
Sail Date: September 2016
The ports were all fabulous as was the weather, but I believe the standards of Celebrity in general have gone down. My husband and I were on Celebrity ships in the past and the service and the food were excellent. This trip, however, I ... Read More
The ports were all fabulous as was the weather, but I believe the standards of Celebrity in general have gone down. My husband and I were on Celebrity ships in the past and the service and the food were excellent. This trip, however, I felt that the food and service had gone downhill considerably. Out of 13 dinners in the dining room, I had 4 excellent ones 4 that were good and the rest were so so. I had 1 dinner at the buffet & my steak was charred. I did not have to cook or clean up but considering how much cruises cost, especially for the single traveler, I felt the standards should have been highee. For the most part, it seems like Celebrity and most other cruise lines in general are saving all the good food and service for the extra cost restaurants. I really enjoyed Captain Kate & was able to understand all of her announcements over the intercom. Celebrity has always had a nice library altho this one had more foreign language & nonfiction than fiction. The taped music running in the public lounges was unbelievable considering that the average age of the cruisers on this trip was 65 to 70. The music piced in was techno dance noise that was anything but relaxing. The only people who seem to enjoy it were the crew members. Read Less
7 Helpful Votes
Sail Date: September 2016
The cruise was chosen for the itinerary as it is one of the few that wife and I have not been on. We have over thirty cruise so we have some experience in regards to cruising. Embarkation and disembarkation was a breeze, however we ... Read More
The cruise was chosen for the itinerary as it is one of the few that wife and I have not been on. We have over thirty cruise so we have some experience in regards to cruising. Embarkation and disembarkation was a breeze, however we departed a couple of hours early due to Hermine. Just wondering out loud why Aqua Class has no embarkation lunch in Blu but Luminae is open for suite guest and the MDR for concierge cabin guest. Kudos to the Master and his staff is keeping us ahead of the storm safe and sound. On a side note, Celebrity informed me and others by call, text, and email of the early departure. I would recommend that when Celebrity does call please have Celebrity Cruise show up on the caller ID instead of all ones. When I saw that I just let it go to voice mail as many don't answer call from unknown IDs. I did receive a text about an hour later. Since 2010 we have been cruising in Aqua Class exclusively and only on "S" class ships. The Summit appears to be a tired ship that needs some tender loving care with rust removal from numerous areas along with replacing worn furniture in both public and private areas. The ship does lack many amenities that other X chips have but that is sort of expected. The drink service in many area of the ship was spotty at best. I don't know if this is in connection with the drink packages or just a lack of service personnel. However this is annoying when it was taking over 15 minutes or not at all in the theater or Oceanview. A definite lack of personnel appeared to be the issue in these areas. Food is subjective so here it goes. The food in Blu has declined since we started cursing in Aqua Class. The menu has not had any significant changes or updates since its inception. We ate with the same people just about every night and many times we just ordered off the MDR menu which our waiter was more than happy to accommodate. The service in Blu was very good but many times the staff was rushed and appeared in a hurry. The Oceanview provided a nice alternative for food. We did dine in Qsine and Tuscan and both were excellent, however you should not have to pay extra for the service that should be standard throughout the ship. The entertainment onboard was good to very good, no complaints here. We only took one X shore excursion as we usually use private tours. However the Celebrity Sugar Shack with dinner in Quebec City was outstanding, I would sign up for this again as it was a great time and the dinner provided was delicious and plentiful. The cabin steward was efficient and personable, no issues here.The itinerary is very good except for the stop in Sydney, NS. I would recommend taking advantage of a spa discount while in this port. Overall, a little disappointed on this trip comparing to past other cruises on Celebrity. In the past couple of years in my opinion that the experience on Celebrity has declined in regards to food and service. We usually have about 2 or 3 cruises booked at any given time but only one Celebrity cruise on the docket in March on the Eclipse. After the Eclipse trip we will see if Celebrity will be right for us. Read Less
3 Helpful Votes
Sail Date: September 2016
Chose this cruise for the 2 days in Quebec City. 14 days long. Perhaps a bit long on sea day. We had a Spa Cabin which we chose due to dining in Blu. Our experience was not a happy in Blu with regards to the quality of the food. ... Read More
Chose this cruise for the 2 days in Quebec City. 14 days long. Perhaps a bit long on sea day. We had a Spa Cabin which we chose due to dining in Blu. Our experience was not a happy in Blu with regards to the quality of the food. Near the end of the trip many dining there had the same opinion. We sailed Equinox in Jan of this year and thought the food in Blu was decent. Blu waiter and wine steward were great. Getting seated was kinda slow. Loved the gym plenty of equipment to use. Shows were really good. Hubby had a massage and thought the gal could use a bit more training. We dined with a group of 8 in Quzine for the fun of it. Make sure you ask for a discount as for $45 per person it was on the high side. Food was fun but not fine dining. We had lots of laughs. Tuscan Grill was awesome. The filet at 9 ounces was more than we could eat. Again, ask for a discount we were just 2 persons and paid $30 each vs the $45 they ask for. Food quality and quantity was really good. Read Less
3 Helpful Votes
Sail Date: September 2016
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different ... Read More
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different use! Separate saunas in the locker-rooms for men and women are ridiculous. Prices in Shops and Photography are too expensive. Jewelry and watches are not worth their reduced price. Unfortunately we bought some bracelets and even the shutters worn. No chance now to reclaim it and convert. Staff mostly friendly but even not willing and able to speak other than english. Waiter in buffet-restaurant are rare to find. Every time I ordered a sherry , they brought me a port or cherry-liqueur. Nowhere were really not what it would cost the food in the specialty - restaurants . It showed only afterwards on the bill. The destinanions were very beautiful and unique. Made some excursions as to waterfalls in Quebec, but time was to short to climb the hill to make more photographs. Read Less
5 Helpful Votes
Sail Date: September 2016
Overall on average I had to give three stars. We left for our New England cruise in a hurricane so it was a bit rough the first few days. Our captain did a great job.The ship itself needs updating...rusty balcony, worn carpets, broken ... Read More
Overall on average I had to give three stars. We left for our New England cruise in a hurricane so it was a bit rough the first few days. Our captain did a great job.The ship itself needs updating...rusty balcony, worn carpets, broken drawers and chairs, problems with In room TV system, staff didn't keep pool area free of dirty dishes and used towels, messages left on room phone for changed excursion arrived the day after it was sent. On the flip side, entertainment was terrific, ports were wonderful, they even brought in fresh lobster for dinner in Portland. The select dining was moved downstairs but the room is overcrowded, noisey and food comes out cool. We had to send cold food back several times. The ship laundry lost some of our clothes.Even the movies shown were not the best.there was a 9/11 service which was very moving though it should have been nondenominational, not Christian. The prayer delivered mentioned Jesus Christ...many non Christians were upset.We have done this cruise before on this same ship and we're sorry to see these negative changes. Read Less
2 Helpful Votes
Sail Date: September 2016
Traveling with friends. Compared to past Celebrity cruises, the food in the dining room was average at best. Three different beef dishes were chewy, overcooked and bland. With your eyes closed you couldn't tell cheese cake was cheese ... Read More
Traveling with friends. Compared to past Celebrity cruises, the food in the dining room was average at best. Three different beef dishes were chewy, overcooked and bland. With your eyes closed you couldn't tell cheese cake was cheese cake and that chocolate cake was chocolate cake. Pastries in the buffet were mostly not worth the calories. On the other hand, the service in the dinning room was top rate. They used to be much better. Now the food is more like RC, the parent company. On a high note, entertainment was very good. The shows were well produced, even the comedians were funny. Internet remains a poor value. A 60-minute package had to be used all at once. You could not spread the 60 minutes over the length of the cruise. Nothing more to add except my wife and I really enjoyed the couples massage in the spa. Will try Windstar next time Read Less
3 Helpful Votes
Sail Date: September 2016
We drove to the port the day before which was a good thing since the Captain decided to leave 2 hours early to try to get ahead of Tropical Storm Hermaine. Celebrity contacted us on my cell phone with a robo-call, by text, and with an ... Read More
We drove to the port the day before which was a good thing since the Captain decided to leave 2 hours early to try to get ahead of Tropical Storm Hermaine. Celebrity contacted us on my cell phone with a robo-call, by text, and with an email. I talked with others who never received notice. Many folks were checking the website to find out if there was any news, but for some reason Celebrity didn't have anything. It really should have been in big letters as soon as you logged on! (We went through Trinity Reservations and got a "Park and Sail" package that was a get deal. Since parking at the pier is $19 a day, paying $209 to stay at the Ramada Newark Airport, leave our car there for free, and get transportation to and from the pier seemed like a bargain to us.) We continue to sail Celebrity because it is a cut above similarly priced cruises; and as Elite Captain's Club members we get a lot of benefits. Having said that, it's never as good as the last cruise. There seem to be fewer and fewer service staff to passengers, so it often takes a while to find a clean table in the Oceanview or find a bar server when you want a drink. Since so many people are taking advantage of the drink packages (whether they buy them or have them included in their cruise purchase) there is less incentive to sell drinks. In the theater at night there were maybe 2 or 3 servers on the upper level. We'd often just get a drink at one of the other bars and bring it in with us since it was quicker. When in Canada, they're only allowed to have 1 bar open per deck, so that made it even more difficult. If we wanted a beer or soda with lunch, we'd order before we got our food--otherwise the food was gone or cold before you got your beverage. As vegetarians we're pleased they have a separate menu for us, but I can't say the food is terrific. So much of it seemed tasteless. I don't think they salt most food, maybe figuring you can add salt yourself; but I really believe you need to add flavor while you're cooking, not just after it's on the plate. I heard the same criticism from others, so I know it wasn't just me. Shows were fine, but most were just average. It would have been nice to have movies in the theater during the day on sea days. We didn't have very good weather, so people were looking for things to do. There's an outdoor theater on deck 12, but the weather rarely cooperated when there was something scheduled up there. The only tour we booked was in Halifax because I wanted to go to Peggy's Cove. (For all the other places we just did walking tours that I'd downloaded to my e-reader.) It's a beautiful place, but being there when 2 other ships are in port wasn't all that much fun. The Google images of the lighthouse are much nicer than the ones I have with 150 standing all over the rocks in front of it. Plus it's an hour out and back! We did the morning tour so we had 1 hour to wonder around, but folks that went in the afternoon only got 1/2 hour. Beautiful scenery along the way, but no time or place to stop. Coming back into the city we were on highway most of the way. Just not worth the money for me. Read Less
3 Helpful Votes
Sail Date: September 2016
Wanted to do this itinerary for a while and was not disappointed with the ports however the ship is another story. Good parts are the Martini bar staff, Tuscan grill staff and our sommelier Melwyn. Food in general was good and ... Read More
Wanted to do this itinerary for a while and was not disappointed with the ports however the ship is another story. Good parts are the Martini bar staff, Tuscan grill staff and our sommelier Melwyn. Food in general was good and according to my wife the lobster was great. Bad parts are has mentioned by previous reviewers the cabins. Complained about the stained balance sheet on bed, mirrors in bathroom, general sad state of the cabin. This is not up to Celebrity's usual standard and does not compare with the Solstice class ships. Our friends were disappointed with the entertainment (other than one comedian).The overall level of drinks service was lacking in most of the bars. Because I booked the cruise for friends as well as well me and my wife, I feel I have let them down in some way. Because we like Celebrity we will book future cruises but only on Solstice class ships. CELEBRITY THIS IS NOT MODERN LUXURY! Read Less
1 Helpful Vote
Sail Date: May 2016
The itinerary for this cruise was fantastic and we particularly enjoyed our couple of days in Quebec and the Canadian ports. We had purchased a Celebrity transfer from Manhatten to the ship and this worked well and was quite good value. ... Read More
The itinerary for this cruise was fantastic and we particularly enjoyed our couple of days in Quebec and the Canadian ports. We had purchased a Celebrity transfer from Manhatten to the ship and this worked well and was quite good value. However when we got to terminal we had to queue for a long time before we were processed and allowed to board the ship. Once on board we realised that our drinks package had not been included on our sea pass. This involved joining another queue at guest relations to have this included on the sea pass. I duly presented my receipt for the purchase of the cruise showing the drinks package but this was not sufficient evidence and 2 members of staff spent about 10 minutes trying to find the proof on their system before agreeing I was correct and reissuing the sea passes. Our cabin was 7145 a balcony centrally located. The cabin was fine. We rarely saw the cabin steward although he looked after the cabin well and quickly provided anything we asked for. The food in the buffet was standard fare but the selection seemed less. We did not eat in any speciality restaurants. We had booked Select dining and booked a dining slot for each night from home before we boarded the ship. The first night was total chaos with very long queues- the booking times seemed to be irrelevant and in the end we gave up and went to the buffet. After this we had to queue every night and it quickly became apparent that there was a major problem in communications as often when we finally got into the dining room there were numerous empty tables around us. It was also clear that the queue for non booked tables moved quicker than the booked and one couple we met used to join the separate queues to see who got to the front first. We started going down to dinner 15 minutes before our booked time to allow time for the queue - on the one night when the queue was miraculously shorter we were turned away for arriving too early and given a pager which was then never triggered. After this we complained to Customer Relations and were contacted by Maitre-D whose solution was that we should contact him every night when we wanted to eat and he would find us a table He was not remotely interested in listening to our observations of the system. Actually when you get into the dining room the service was excellent. Entertainment- we're British and didn't particularly enjoy the shows but it was clear that others did. We dislike comedy based on racial stereotypes and walked out of one show where this was the style. The Cruise Director was ok but the entertainment teams seem to be shrinking. We enjoy quizzes but we're very unimpressed by the young woman running most of the quizzes on the ship. She didn't make anything of the quizzes, decided everyone should mark their own papers(!!), the content was limited and definitely slanted to the majority audience of Americans something we have not experienced before. One quiz was 10 questions on soft drinks - who knew this would be possible? The Captain was an excellent communicator and Officers were very visible around the ship. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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