Sail Date: September 2014
Our five star sailing started at Newark Airport having just arrived from Edinburgh and the long wait to get through customs there was nobody from Celebrity to greet us and we had to find our way through the airport catch the air train to ... Read More
Our five star sailing started at Newark Airport having just arrived from Edinburgh and the long wait to get through customs there was nobody from Celebrity to greet us and we had to find our way through the airport catch the air train to another part of the airport to get the hotel shuttle which was not fit to carry farm animals in the hotel was Hilton Doubletree. The port for the ship was a disaster as we were getting of the bus we were asked for money from baggage handlers which they did not get after the way they were handling the cases. On the ship we had problems in our stateroom No3097 the toilet would not flush and after three visits from plumber and a battle with the woman on the guest relations who came to our room and told me to push the flush button hard well the air was blue me being a plumber to trade The dinning room on the first night my wife asked for tea and the waiter came back and told her they had run out. One morning I waited 35 minutes for a bowl of porridge and the next morning the milk was sour and there was no sorry. We always like to have lunch in the Aqua spa but we could not get a table for other guests playing cards and when I approached the staff you just get the vacant look and the shoulders come up. The food on the ship was ok but not fine dinning we found it was very bland and one night pork and beans was on the menu. The entertainment was good but the cruise director if he said awesome once. We liked going to the port lectures and we felt sorry for Emile Baladi as he was having to lecture in a bar lounge where you could not see his screen and the tanonoy would come on a and he had to stop and as I passed the cruise director on my way to our cabin I approached him about it and he was very rude with his answer. Disembarkation was terrible as we followed the signs for buses etc only to be tolled we had to go back to the other end tent and we were spoken to like animals and then the small bus that was taken us to our hotel was in a terrible state dirty and the smell of fumes was terrible. If this is the way that Celebrity treats there guests and as we are elite members will we use them again well the jury is out on that one.I have written to Celebrity about our complaints on 16th October and as yet no answer. I would like to mention two special people on this ship that gave us a lot of help with our problems and that was the Captain Clubs concierge girls Nadia and Ashley they were great and they were prepared to listen to you not like guest relations The cruise itself the places we visited was great and the colours were fantastic but I do think this ship needs a lot of work done. Read Less
Sail Date: September 2014
First off, my beloved spouse & I have had 3 previous GREAT cruises on Celebrity Solstice ships (in Aqua Class, because of the great food & service & ambiance, etc.)......just GREAT cruise experiences. So, before this cruise, WE ... Read More
First off, my beloved spouse & I have had 3 previous GREAT cruises on Celebrity Solstice ships (in Aqua Class, because of the great food & service & ambiance, etc.)......just GREAT cruise experiences. So, before this cruise, WE LOVED CELEBRITY. After this cruise, we cancelled a Celebrity Caribbean cruise in January 2015 and may never cruise again....period. This is not intended to be unkind or rude to those who DID enjoy all or part of this cruise---we are very kind, caring, fun-loving, friendly, easy-to-get-along with, conversation-loving, fellow-traveler-loving (met some of the best people ever on this cruise and prior cruises) folks---and incredibly tolerant & patient (lots of parenting experience helped that!). But really, I have to agree with ALL of the pertinent NEGATIVE COMMENTS on previous posts (can't comment on excursions we did not take, of course, or specific personal issues fellow travelers had). This was just a beyond-all-comprehension awful Celebrity cruise experience. Secondly, I want to add to the chorus of POSITIVES ABOUT THE HARD-WORKING & CONGENIAL CREW, especially our wonderful room attendants, especially Santana, the marvelous women who work at the El Bacio specialty coffee cafe (both behind the counter and as servers), and the equally-marvelous women who served drinks at the Rendezvous----reminded us that cruising should be a fun & special experience. Thank you! I won't reiterate all of the negative comments on the general problems with this cruise (read, for example, Nice Cruise, but Celebrity's Halo Has Slipped!, for just one excellent listing of the serious problems many of us experienced on this cruise). I have a small notebook with 12 pages listing specific complaints (most of which my spouse shared with a supervisor at Celebrity HQ when she called to cancel the January cruise---to Celebrity's credit, the supervisor prompted my spouse to talk about each and every concern with the cruise in as much detail as possible----excellent follow-up, showed genuine interest & concern---not sure if it, along with complaints by others, will have any effect on future Summit cruises, but, for Celebrity's sake, let's hope it does. If anyone wants me to list the complaints I will, but they have been adequately covered in the other posts with serious negative comments. In general, we thought the Millenium-class Summit was horribly designed (compared to the awesome later Solstice ships) and much too small & very confusing to navigate; the service, other than by the above-mentioned crew, was beyond-belief uncaring, un-pampering, un-Celebrity-like, unprofessional---some of this was because the crew was obviously overworked and understaffed as to the number of passengers on this cruise, but a lot of it just seemed to be an unbelievable "we don't really care" attitude, as if the normally attentive crew & professional staff decided that this was a good cruise for them to take a breather (and that the head folks on the ship & at Celebrity HQ had given them the go-ahead to do so)---totally bizarre for a major cruise line like Celebrity to allow this to take place, BUT IT DID TAKE PLACE! In addition, the food in the Aqua Class Blue restaurant was mediocre compared to prior Aqua cruises, especially, as one commenter mentioned, the lobster-from-hell, and the set-up & the food & the staff in the general eating area (Ocean View?) was much, much worse (the food was almost inaccessible due to the crazy-huge sneeze-glass-coverings over all of the food areas---just nuts!---normal things like milk dispensers were few and far between (one skim milk dispenser, some of the time---none a lot of the time---sheesh!), dirty plates and silverware just left on tables for the entire length of meals (at all the tables, not just the one you were eating at!), little or no table drink service, some really terrible and often cold entrees, etc., etc., etc. Oh I could go on and on and on. Just a huge, huge, huge disappointment. You get an F Celebrtiy.....thank heavens the weather was great in Acadia National Park (awesome lobster lunch as part of our paid excursion) and the wondrous Prince Edward's Island (Anne of Green Gables country and one of the most delightful & beautiful places on the planet)----those two get A's. Otherwise, Yikes! Read Less
Sail Date: September 2014
Celebrity is coming back around with excellent food in MDR, the previous 2 cruise we were disappointed in the food. Lobster tail night was "just ok" lobster were called Caribbean Lobster (cause their small) but they were bought ... Read More
Celebrity is coming back around with excellent food in MDR, the previous 2 cruise we were disappointed in the food. Lobster tail night was "just ok" lobster were called Caribbean Lobster (cause their small) but they were bought in Maine (go figure). Someone along the line over booked the early sitting by 600 guest so you can imagine how cramped in we were not to mention the hell the waiters had to go through. Food on Deck 10 Ocean café was good if you could get to it, they have these awful glass panels over the food where you need a 4 foot spoon to reach the food, just very awkward . very small trays so that you were lucky to get a plate on it. Gone are the days with white linen and big trays for your food and waiters waiting to carry your trays. this cruise was booked solid and the service is not what it used to be. The piped in music was terrible!!! The average age on this cruise was at least 65 and they had hip-hop and some electric crap that you could not find a quite place to sit unless you went to your cabin. I mentioned it to guest relations and cruise director ken and both said this is what the "home office wants" HUH?   Read Less
Sail Date: September 2014
I sailed on the Summit in September to New England and Canada. This was my 3rd sail on the Summit. It's a nice ship but my husband and I prefer, larger, more modern ships and we won't be returning to the Summit again. I wish ... Read More
I sailed on the Summit in September to New England and Canada. This was my 3rd sail on the Summit. It's a nice ship but my husband and I prefer, larger, more modern ships and we won't be returning to the Summit again. I wish Celebrity would bring new ship to Bayonne because we love Bermuda and would love to sail their again but we are tired of this ship at the point and our next cruise with be on the new RCL Quantum of the Seas. This was a nice relaxing and very scenic itinerary. We had great weather and enjoyed all the ports. We booked all our excursions through Celebrity and I am glad we did as there was lots of traffic in some areas and we might not have made it back on the ship if we didn't. The food and entertainment were all very good. We are both 60 and this trip had a much older crowd, to be expected on this type of cruise with a length of 14 days. The highlight of our cruise was following Jordan Peterson, the Piano Player/Vocalist, around from one venue to another. This was our 3rd sail with Jordan and we loved every one of his performances. He made our trip enjoyable. Jordan playa a wide range of music and appeals to his entire audience taking requests along the way. He is absolutely wonderful. We also had a wonderful lecturer on our ship, Steven Friedman, who did several lectures on Broadway musicals. He was wonderful. Read Less
1 Helpful Vote
Sail Date: September 2014
Sailed on the September 21st Canada/New England 14 day cruise. With the exception of the second day in Quebec City, we had nice weather and the leaves were starting to change colour. Food is always very subjective. I always found ... Read More
Sailed on the September 21st Canada/New England 14 day cruise. With the exception of the second day in Quebec City, we had nice weather and the leaves were starting to change colour. Food is always very subjective. I always found something on the daily menu to eat - trying pasta, vegetarian, beef, lamb, chicken, veal etc. I think that portions were smaller; however, it meant not feeling 'stuffed' when having an appetizer, soup or salad and the main entrée. Some of the descriptions of vegetables did not indicate that they were mainly pureed. I had no complaint with the food. We had early dining. Also had breakfast (once) and lunch) (once) in the main dining room and room service (twice). The buffet had lots of choices, and personally I liked that some portions were in small bowls. At breakfast - they had assorted fruit in a bowl; however, next to this they had watermelon, various melons that you could serve yourself. The pizza line-up was sometimes long as was the sandwich area. Did not eat at the grill by the pool. Again - lots of choice in the buffet. Tables in the buffet (when I was there) were always kept clean and no dirty dishes were left on the tables. Also - had staff asking if I wanted an additional beverage or sometimes I went and got my own bottled water, which was my choice to do - not because of lack of service. Bistro on Five continues to be a favourite of mine - especially the Italian crepe (even good at breakfast). Serving staff were excellent. Café Baccio also a favourite - enjoyed the delicious pastries and the various teas (I am not a coffee drinker) I had the premium non-alcoholic package and never a problem being served - there was always someone asking me if I wanted something, including in the theatre. Staff were always friendly and eager to please. Room steward and assistant room steward were excellent in keeping the cabin clean, keeping the ice bucket filled, etc. Also, when I had a slight mishap -- they brought an extra ice bucket to use for cold compresses, etc. Waiters/waitresses were also very good, not only in the main dining room but in other venues as well. The one complaint I would have is "Shame on you Celebrity" As so many passengers wanted early dining and the select dining was full, they decided to add an additional 240 diners to the maximum capacity of 600. The first few nights everyone served, including the maitre'd. As they added tables, waiters had a hard time getting between the tables with their trays. Celebrity -- as the average age on the ship (I heard) was 77 years - what would have happened if there had been an emergency?? The captain Leonardo Palalokrassas (voice from above) was seen regularly chatting to guests and he kept us informed. We had a problem when the ship left Halifax and he kept us fully informed. A result of this was that we did not visit Sydney, Nova Scotia. Celebrity offered $300 compensation to each stateroom as well as port fees. As we had a ship excursion, this was also refunded. I thought that was very fair and I had not expected it. The shows - some I liked over others - but that is personal preference. I really enjoyed the guitarist, Nestor Santuro, when he played in the various venues and the Andrea Lisa Quartet. Personally, I did not attend any of the dance sessions, Sin City etc. but some of our table mates did and they had a great time. Personally, I did not find Emile Baladi, podium speaker, to be very good and also very hard to understand. Have had better speakers on other Celebrity ships. Concierge hostess, Nadia, and guest services staff were always helpful. Excursion staff did not always have the correct information when asking about excursions. We did mainly ship excursions and booked them prior to sailing however, inquired about descriptions of several of the tours and was given wrong information. Balcony was fine and showed no rust. I did not specifically go around looking for areas to find some problems with. Public areas were clean. It is a vacation and I am there to enjoy myself. All in all - had a very good cruise - met lots of nice fellow passengers, enjoyed the various activities that I attended. Will I sail with Celebrity again -- yes - have two cruises booked.   Read Less
1 Helpful Vote
Sail Date: September 2014
The itinerary was just as we expected and we loved every port of call but our cabin and many outside areas were disgusting! We are in our late 40's and have been on 5 cruises to date and this is the worst room I have every stayed in ... Read More
The itinerary was just as we expected and we loved every port of call but our cabin and many outside areas were disgusting! We are in our late 40's and have been on 5 cruises to date and this is the worst room I have every stayed in whether on a cruise or hotel In our cabin we had...rusty outside table, dirty patio doors and runner, badly chipped handles, ripped valence, wonky light switches, water ingress on the bathroom mirror and worst of all, broken bathroom tiles with rust stains. (I have photos if you want to see them) We complained both on board and since our return but no one seems to care. Even the head of housekeeping said she was appalled by the state of our room but had no control over moving us. The swimming pool had large rust areas on the edges of the pool and around the submerged lights, did not use it. The sun beds were badly stained and the decking needed re-painting as was mouldy and black. This was our first (and last) trip with Celebrity, never again. this is NOT 'Modern Luxury' by anyone's standards and their customer care is non-existent. Read Less
1 Helpful Vote
Sail Date: September 2014
Fall colours were amazing!! Overall we had a wonderful time, the weather was unusually warm & sunny, with the exception of one windy, cold day in Quebec City. Specifically wanted this cruise for the stop in Cornerbrook, NFLD - a ... Read More
Fall colours were amazing!! Overall we had a wonderful time, the weather was unusually warm & sunny, with the exception of one windy, cold day in Quebec City. Specifically wanted this cruise for the stop in Cornerbrook, NFLD - a highlight for us - met locals & saw amazing vistas. We rented cars for PEI & QC & “got out of town” to see wonderful sites/ enjoy the local flavour. Used trip advisor & planned our own activities for each port. This was cheaper & more enjoyable than bus excursions. Re: Celebrity Service & crew - wonderful. Very professional captain. Entertainment - the dancing in shows - very well rehearsed, singers - not as strong but okay. Featured artists - Mark Preston (from the Lettermen) - absolutely wonderful shows. Some other strong performances. Comments re: Celebrity Summit Main concerns related to: port & embarkation, our specific room experience & the cruise director. Other comments are lesser issues. The port embarkation process - disorganized - some people left sitting x hrs The Cape Liberty port experience & the New Jersey hotels & limos seem to have an extortion ring going. The hotel staff would not call a taxi, nor are there phones in hotel lobby to call a taxi - you had to use who they called. The cheapest limo ride from our hotel to the dock (all of 7 minutes) was $60. Thought this was robbery til we met a couple that were charged $160 for same distance. When asking the hotel staff to suggest alternative options they were uniformly mute. I’d gone on line to try to book a ride but it was very convoluted (couldn’t get info easily on this) When we tried to “share” a limo with another couple (we’d met in hotel lobby) the limo staff refused to allow us to share, despite very large vehicle. This whole transit experience left us with very bad taste. Upon disembarkation we caught a shuttle transfer from port to Newark airport (twice of distance of shuttle from hotel to ship) for $16. Looking at the Newark area hotels (very expensive despite really mediocre quality/ no surrounding sites/ mediocre food available). I will NEVER return to Cape Liberty & the State of New Jersey if I can humanly avoid it. Celebrity should hear that people are THAT TURNED OFF by the Newark airport/ hotels/ transportation that they will make travel choices to avoid being gouged. Concerns re: our Summit inside cabin - 7075 - This cabin is apparently located under a “staff work area”. We were awoken each morning by 6 AM by heavy sliding noises directly above our bed. One night (about day 11), in rough seas,some carts or items were not tied down & they rolled all over all night long. I didn’t sleep much with all the noise. We didn’t want to complain previously as our room steward had described how some other guests had been so miserable with complaints & demands that she’d gotten trouble from her boss. We saw the stress on her while this “went down”. We had been told it was a sold out cruise so didn’t think options available to change suites. When we spoke with front desk (after the rough seas night) they indicated that a couple suites had been vacated by folks who had left the cruise for family emergency situations so a couple rooms had opened up. Our sleep was also impacted by poor mattresses/ pillows. The twin bed mattresses in the cabin were very “worn” & didn’t come/stay together - we had a noticeable difference b/w 2 mattress heights. It was as if a very obese person had previously destroyed one mattress - it was lumpy & terrible. The steward did all she could to secure the twin mattresses together (kept coming apart & we’d wake in the “divit”). She packed the centre area with a blanket. Pillows were terrible - as if had been destroyed in a pillow fight. Did get new ones delivered by the cabin steward. Not the level of furnishings / mattresses that we’ve had on prior Celebrity Eclipse cruises. Other room issues - the toilet stopped working x 1, the room safe “demagnetized” & we had to call for opening service x 3, the phone didn’t work & had to be replaced, the shower drain was VERY slow draining - had to be careful not to flood the suite with each shower. The whole suite looked “tired” & bathroom grouting/ corners - looked its age / didn’t sparkle (to say it nicely). Re: Entertainment / Activities We “reacted” to the Cruise Director right off. He did the “Newlywed game”one of the first nights. His questions to the couples were crass, double entendres and focused on sexual themes. Very inappropriate. He would also use a manner before evening performances that came off as “rallying high school students” rather than recognizing that the guests on board with demographically late 50’s and up. “Are you ready for a good time?? I can’t hear you… are you ready for a good time?” This does not convey professionalism or respect for your audience. We started avoiding anything that the Cruise Director would be involved with. Other cruisers shared similar reactions to this fellow. Other comments: Celebrity is making noticeable cutbacks to save money. From the elimination of the “chocolate” on the pillow for nightly turn-down service through to cutting out the buffet showcasing ice sculptures & the like. Simmit is looking “tired” despite the advertised Solticizing. The furniture is looking “weary & worn”on outside decks & some of the lounges The main dining room - we had many great meals. The head chef is from India - his marinated meats (lamb especially) were amazing. Yet across the board - beef offerings were flavourless & uninspired, served other than as ordered, etc. Re:the lobster event: the lobster was overcooked - a disappointment. On prior cruises there were “theme” late night offerings to correspond with port locales ( eg. for stop in Germany we had German food, after Russia had Russian singers brought on board & then traditional Russian food served). This was not done except for the lobster served on last port day. These “flavours” to celebrate each port’s uniqueness was missed. EG could have had Quebec maple syrup & crepes offered, could have had PEI oysters, etc. Really missed the opportunity for formal / ballroom dancing. The bands playing in the various lounges were mediocre / not suitable for such dancing - we’ve previously enjoyed the evening dancing's what we most look forward to. Disappointed with the lounge singers with the exception of a spanish guitarist. Coffee in the ocean view cafeteria - TERRIBLE - made far too strong. Activities for sea days - Such a HUGE PUSH (more than prior cruises) for guests to spend $$ on specialty dining areas, on spa, casino, bingo , purchase pictures, ETC. It was off putting. Celebrity should recognize the “missed opportunities” Celebrity has an educated guest population (many professionals - I'm a professor) but the cruise activity offerings didn’t acknowledge this. Emilio who spoke on the history of the area/ ports was a lovely man. Yet he was so confused, his powerpoint slides were so bad it was laughable, he was so easily distracted onto “side trails” that we learned nothing through him. How about Celebrity putting on academic presentations - eg. we are at sea - no lights from cities to impact - why not a series on the constellations then look at them in the night. The presentation on navigation by the captain was good but only offered once. Take away impression - we plan to never travel Celebrity on other than actual Soltice ships again. We will confirm what is above every cabin & ensure that noise levels not impact our rest/vacation enjoyment. Read Less
Sail Date: September 2014
Academy Bus service from New England delivered us right to the ship! Sailed out of Bayonne on a beautiful afternoon in September 2014 and had weather "made to order" for this end of summer itinerary! Embarkation was smooth/quick ... Read More
Academy Bus service from New England delivered us right to the ship! Sailed out of Bayonne on a beautiful afternoon in September 2014 and had weather "made to order" for this end of summer itinerary! Embarkation was smooth/quick and DH and I found our oceanview cabin ready and waiting, even with he extra mattress topper we requested -- on to deck 10 with our MardiGras beads to find other friends at the "sailaway" good drinks and a terrific young musical duo - so spectacular to go past the NYC skyline and under the Varrizano Narrows bridge. Every day was beautiful and ports were just what we had expected/planned for, except for Cornerbrook - looked pretty depressed to us. ooks like they have substituted Boston for 2015. It would be hard to pick a fave - the rest offering unique and totally pleasurable days. The "Ollie's Trolley" tour into Acadia National Park was spectacular and not to be missed, and the Quebec excursion out to St. Anne de Beaupre was beautiful and inspiring with the afternoon sun shining on the newly cleaned basilica/copper roof. Found the MDR very busy at 6:00 but enjoyed it nonetheless, and marveled at how our waiter could greet us by name nightly - a skill they have mastered and a nice touch. Ate at Qsine once - a really fun experience with a very helpful waiter - a "must-do". Enjoyed a spa treatment on a port day -- a good value. Enjoyed the adults only T-pool daily. Took in almost every show which we always enjoy, followed by a nightcap at the Martini Bar -- not only did the waiter remember us, he started to prep our drinks as soon as he saw us coming! However, some things change......this was our seventh trip with Celebrity in the past seven years -- yes, we are Loyal -- but we were somewhat disappointed with a change in the "flavor" -- gone is the option for quiet classical music now and then. It has been replaced by loud piped in noise I cannot even call music! Did inquire with Ken who basically "blew me off" - "Modern Luxury" seems to really mean exclusively pop with little regard for the "classy" flavor of the past. While the staff, especially "guest relations", was always ready to meet our every need we did miss something of the previous style. That said, we loved the itinerary and service so much that we have booked again for 9/15 sailing!! Hoping for the weather we had last year -- we will enjoy the fine parts and "deal" with the rest of it..... Read Less
Sail Date: October 2013
Boarding in Bayone was difficult as the previous cruise had a bad Noro outbreak and they had to totally clean the ship before they could allow guests to their staterooms. We were finally allowed in our rooms around 6:00 and had the muster ... Read More
Boarding in Bayone was difficult as the previous cruise had a bad Noro outbreak and they had to totally clean the ship before they could allow guests to their staterooms. We were finally allowed in our rooms around 6:00 and had the muster drill before dinner. The buffet was wrapped in plastic for the first 7 days of the cruise which made serving lunch difficult as it was no longer self service. You were not able to get coffee, water, etc yourself, but had to wait in line to have a staff member serve you. There were no salt and pepper shakers on the tables until the last two days of the cruise, you had to request packets. The library was closed until the last two days of the cruise also. All that being said, we were very happy that they took the precautions that they did as it kept the ship Noro free and allowed everyone to have a happy healthy cruise, We were in the penthouse, which in itself is fantastic, and ate with our friends who were in Aqua Class in Blu for dinner every evening. Luigi, the Matre De was exceptional and our waiter and Asst waiter, Reynaldo and Gana were just fantastic. We loved them and received fantastic service and exceptionally good food. Our butler, Jose and room attendants Michael and Ade were also wonderful and saw to all of our needs. The shows were good, especially two comedians who were from Quebec and did a very original show. The audience loved it, we laughed so hard we actually saw it twice. The weather for the cruise was very good considering the time of year. Portland was foggy and rainy, but after that stop the weather cleared and was beautiful. Bar Harbor is a quaint town and very walkable from the tender stop. Halifax and Charlottown were also very walkable ports. Sydney and Gaspe left a lot to be desired, and i would advise anyone stopping in Gaspe to prearrange a tour. Gaspe is very small, not a lot to see, but the tours, we were told were very good. we did not prearrange any, and none were available when we reached the town. Quebec, as we knew was the highlight of the trip. Unfortunately we were not at the pier close to town, but were provided with a free shuttle. The colors of the trees in Quebec were at their peak, and for someone from the desert, were absolutely beautiful. The staff had to work very hard due to the issues with the previous cruise, but they were always smiling, greeting us by name and went out of their way to do anything to keep the guests happy. The Staff Officers were always visible and the crew are what makes each cruise feel like coming home. We would highly recommend this cruise to anyone looking for a New England/Canada fall color cruise. Read Less
Sail Date: October 2013
We left New Jersey late with delayed embarkation due to a thorough cleaning of the ship as the noro virus was on the previous cruise. The buffet was encased in Saran Wrap for days, salt and pepper shakers removed from tables, and the ... Read More
We left New Jersey late with delayed embarkation due to a thorough cleaning of the ship as the noro virus was on the previous cruise. The buffet was encased in Saran Wrap for days, salt and pepper shakers removed from tables, and the library closed until the last sea day. We were squirted with antiseptic gel at every doorway and the ship was antiseptic in every crevice. They cleansed it beautifully and very few got sick (to my knowledge.) Kudos to the captain and crew! This was a spectacular trip for us. The food was heavenly. We loved every meal. The wait staff bent over into pretzels to make everyone happy. The Cruise Director was fabulous, going out of his way to meet nearly everyone. The shows were great, including terrific entertainers brought on board, and such talented production show performers. There were afternoon shows as well as evening shows on sea days. There was always something to see. We usually do not need Guest Relations to solve problems but we had an issue with noise and shaking/rattling in our room at night and I could not sleep at all ( cabin 3132) and they moved us to a quiet spot. Bravo! The ports were great. Portland was fogged in, but we saw lighthouses and strolled Kennebunkport with lobstah lunch (on our own during free time.) Bar Harbor was going to be sightseeing in Acadia but the government shutdown ruined those plans. We strolled the town on our own and had lobstah rolls dockside. Yum. This time of year they are great. Close -out buys on clothing everywhere and we got sweatshirts very cheaply. They came in handy. Quebec was the ultimate highlight. We walked all over the first day, and did a ship excursion to the Falls and countryside the next. There was only 30 minutes given to us to race to see the water. Very frustrating. Spent more time on the bus than off. Next time we will take a cab there. Halifax is a great city with lots to see. We ate in Qsine one night. Thought it was way overpriced, and the food not worth that much money. We wont do it again. The service and presentation was exceptional, but the food and service in the main dining room was fabulous. We loved everything about this ship and voyage and booked it again for next year!   Read Less
Sail Date: October 2013
After the stories in the press we were a little nervous about taking this cruise,we needn't have been ,more later. The big problem was embarkation with the times being pushed forward and forward as the crew tried to complete a deep ... Read More
After the stories in the press we were a little nervous about taking this cruise,we needn't have been ,more later. The big problem was embarkation with the times being pushed forward and forward as the crew tried to complete a deep clean of the ship,of course not everybody got the message to delay their arrival at the terminal so when we turned up at our allotted time the place was buzzing.Credit to Celebrity they provided hot & cold food vouchers only they had run out by the time we arrived so we finally embarked around 5pm instead of 11am.We were fortunate as we had booked a transfer with Cape Liberty Shuttle.com who adjusted their timings to suit the delays,a good company.. We made our way to the Aqua Spa café on deck 10 for the sailaway as this forum in order to get a nice view of Manhattan & the Statue of Liberty only it was very hazy so not a great view. Eventually we got to our cabin No 9015 on Sky deck,first impressions were that it seemed on the small side but also well laid out with plenty of storage for our needs,the closet had 20 hangers and along with the few we brought with us we had plenty.The balcony was one of only about 6 on deck 9 without a massive 7foot overhang so check before you book if you want to maximise your sunbathing.This cabin is well forward but apart from a bit of heavy footwork from the spa above was very quiet and very convenient for the elevator and only a short distance from the pool.Aqua Spa Café & the pool bar. Regretably I have to say the room was not as clean as we expected and we had to call the room steward to clean up certain areas, after that all was well.Another thing was having to wait 4 days for a room service menu and 3 days for a laundry bag despite repeated requests and when room service eventually delivered there was always something missing from the tray,disappointing.Unfortunately after the norovirus no amenity books were in the cabins so you had no idea of the various facilities or the prices of drinks etc. We opted for select dining and we made our reservations online well before the cruise,the only thing we couldn't understand was that there were two lines for dinner,with & without reservations but the without crowd were always seated before us,a mystery.All of they dining room staff were absolutely great,friendly and efficient especially on the first night when virtually everbody turned up at once wanting to be fed,they did a great job.Of course every corner you turned had a Purelle dispenser or a crew member with sanitizer,and it worked no problems on this cruise. Most days we had breakfast in th Aqua Spa,lunch in the Oceanview Café and dinner in the Cosmopolitan restaurant all fulfilled their function very well,never to difficult to find a seat with more room than expected to the aft end of the ship where there were some extra speciality serveries. On one occasion we had dinner in the sublime Normandie Restaurant for a special birthday and it was worth every penny of the cover charge with relaxed professional service and very good food. As for entertainment the production shows were very professional with lavish sets & costumes along with really good performers.Other nights featured individual artists and although not all of them were to our taste we could appreciate their talents,overall we thought the shows were pretty good. Also on board were resident musicians performing at various venues during the evening most of whom were quite listenable,except that is for the party band Flava who were brilliant at getting the party mood going. We did enjoy having coffee in the Café al Bacio on 5 but getting a seat wasn't always easy as many selfish people were occupying the tables playing cards or sitting doing knitting etc for long periods,there are plenty of other areas for that other than the café. The ships tours we took were well organised but on one or two Celebrity were only acting as ticket agents for shore based companies so you took your chances getting a decent seat.get there early!! Favourite port...Quebec followed by Prince Edward Island then Portland for the lobster at the Portland Lobster Company which is fronted by a small'shack' with seating out the back posh it ain't but the food is excellent. This was our first cruise with Celebrity after being with several other lines and overall didn't feel it quite lived up to its reputation,many of the open areas had peeling or peeled varnish which clearly hadn't been attended to for some time and there was a distinct shortage of drinks waiters around,maybe a plan to stop you getting more than your share out of the drinks packages,cynical me.However we felt the drinks packages to be worthwhile and would use them again. The actual disembarkation process was straight forward but we,along with many others were left a bewildered at the lack of either tickerts or vouchers for the airport transfer but it seemed you just joined the bus line and without any checking got on the right bus as advised by the ground handling staff and off you go. This was a pretty good itinerary but the 2 sea days on the return leg would have been better to have called at,say,Bar Harbour,on the way back rather than on the way out. Would we do Celebrity again ? probably because the food and crew were so good. Read Less
2 Helpful Votes
Sail Date: October 2013
About Us: We are in our mid-60's, both retired. This was our 5th cruise, 3rd time on Celebrity. We live in northeast Ohio. On this cruise, we traveled with our daughter (DD) and her boyfriend (BF), (collectively referred to as ... Read More
About Us: We are in our mid-60's, both retired. This was our 5th cruise, 3rd time on Celebrity. We live in northeast Ohio. On this cruise, we traveled with our daughter (DD) and her boyfriend (BF), (collectively referred to as J&J), who live near Washington, D.C., and, as it turned out, were both on furlough from the National Institiutes of Health for much of this cruise. We booked back in January through their TA using the matching gift card credit, plus Celebrity threw in $300 OBC per cabin. We usually pick cruises based on the itinerary and Canada/New England was a long-time dream of mine. DH prefers round trips cruises, but we found this one was a bit too long. Pre-cruise: On Thursday we drove to MD to spend the night with J&J. On Friday we loaded everything into and on top of our SUV and drove to Elizabeth, NJ. We spent the night at the Courtyard by Marriott We chose to pay the extra $10 for breakfast, and got $30 worth of breakfast for that price. This sort of made up for part of the $35+ in taxes added to the base rate of the room. We arranged to meet some Cruise Critic friends who were staying in nearby hotels for dinner at Ruby Tuesday's, right across the parking lot. It was fun meeting all of them. Embarkation: Because of norovirus on the previous 2 cruises, our boarding was delayed, then delayed again, until 5 pm. I must say Celebrity did a great job of notifying us of the changes, with multiple emails and phone calls. So we decided to go across the street to the Jersey Garden Mall to see a movie. When we arrived at the port around 5, they had already started letting people board (we heard at 3:30) so BF dropped us and our luggage off, parked the car, and we made it through embarkation very quickly. The rooms were not yet ready, and there was nowhere to sit. We did finally manage to grab a couple chairs at last. Once the rooms were opened, luggage arrived soon, our steward Sandrick and his assistant George introduced themselves, and we had everything unpacked and stowed by muster drill. I have allergies and can't have feather pillows. I told George that I realized how hard they had worked already that day, but could he please replace all the feather pillows in the cabiin? When we got back from dinner, he had done so. This is just one example of the excellent service they provided all during the cruise. Cabin: Since we were going to a cooler climate, we opted to forgo the balcony and save some money on an oceanview cabin. Ours was located 4 doors down from the Atrium. It was supposed to sleep 3 with a pull-out sofa, but I don't know how you could use the desk or see out the window if the sofa were pulled out. Still, for 2 people, it was certainly adequate. Ammenities kept appearing over the course of the cruise. Tote bags arrived before the first port day, a laundry bag appeared when I asked for one, robes showed up halfway through the cruise. The ice bucket never appeared, although the ice tongs sat on the tray on the desk the entire time. As I said before, Sandrick and George provided excellent service. Dining: We chose Select Dining in the Cosmopolitan Restaurant. After a few nights of showing up and waiting, we settled on eating at 7:30. If we wanted to see the show, we would go to the 7 pm show and eat afterwards. We rarely sat in the same area more than 2 nights in a row, so we got to know many of the waiters. It amazed me how many would remember us and greet us personally in the buttet or dining room at breakfast or lunch, especially since DH & I ate those meals at different times from J&J. There were a few glitches in service the first two nights, but on the third night Assistant Maitre d' Shah and his assistant Ana both went around asking people about their experience. We voiced our concerns. Service certainly picked up after that. Headwaiters were excellent, and when the assistant waiters were less than stellar, their superiors picked up the slack and provided valuable training for the assistants. We all agreed that dinners in the main dining room were uniformly excellent. I'm not big on exotic fare but there was always something appealing to suit my tastes. DD has dietary restrictions due to allergies. She was able to pre-order every night for the following dinner. Sometimes, when she could eat none of the desserts offered, the chef would prepare something special for her. Sometimes they even brought her two desserts. I think my only complaint about the dinners was that often the portions were too big. I hate to waste food, but I simply couldn't finish the entire entree and still have room for one of the scrumptious desserts. We ate breakfast in the dining room when our schedule allowed. This was sort of hit-and-miss. Quality was inconsistant, so one day, you'd get really great scrambled eggs, and the next day, they'd be really greasy. Once I ordered Eggs Benedict and the eggs were more hard-boiled than poached. We also ate lunch in the dining room a few times, and had good meals. I'd like to see them offer more main dish salads though. Buffet: There was the typical selection of salads, sandwiches, soups, hot entrees, and pizza. For the first week, the buffet was wrapped in plastic wrap and everything, even the beverages, was served by the waiters. People were happy that the restrictions were removed, but I didn't notice anything running more smoothly except the beverage stations. The pizza crust was often burnt around the edges. The selection got monotonous since it was such a long cruise. We also ate lunch at the Mast Grill, great hamburgers; Bisto on Five, excellent crepes; and in the AquaSpa cafe, same healthy selections as in the Oceanview Buffet. The buffet presents a good breakfast menu. I like hot oatmeal on cold mornings, and they had the best oatmeal on the ship. It looks like glop, but if you have them add hot milk, and you doctor it with your choice of brown sugar, raisins, and nuts, it's quite tasty. The oatmeal in both the AquaSpa cafe and the main dining room was like soup. Public areas: Pleasant, very clean, very crowded, probably because it was too cold for people to spend any time outside. Staff: Outstanding. These are people who love their work and enjoy interacting with the public. The senior officers were very visible and approachable. Some of the people working in the shops were a bit snooty, but one evening we got into a conversation with the director of the boutique area, and he had us in stitches for almost half an hour with his anecdotes. Even those who do not normally interact with the public, such as the maintenance people, were always polite and smiling when you passed them in the halls. Spa & Fitness: DH and I both used the gym on sea days. He did the weight machines, and I used one of the recumbant cross-trainers. He reported that some of the machines were in need of repair. I never used the spa itself, but had a manicure, pedicure, and re-polish for my nails in the Salon and found the technician very friendly and professional. The Fire and Ice pedicure was heavenly. Entertainment: We saw very few of the evening shows, but the ones we saw were almost all very good. Best was La Compagnie De Danse Migrations, a group from Quebec who performed a variety of local folk dances. We also enjoyed Mark Preston, formerly of the Lettermen, and comedian Louis Johnson. Tom Wopat was the 54 Below performer on this trip. Unfortunately he had a cold and did not sing well or make a good impression with his stage presence. If he felt that bad, maybe they should have just cancelled the show. As far as the ship's entertainers, we didn't much care for the dance quartet Smooth Sounds, or singer-guitartist Jefferson Ang. We enjoyed party band Flava, although they could get too loud sometimes. We also enjoyed pianist-vocalist Jim Long, guitarist-vocalist Brandi Page, and the a capella group, 4 Sail. Ports: Except for Bar Harbor, we booked all our excursions through Celebrity. We are willing to pay extra for a worry-free excursion. We generally pick some sort of overview in the morning, and allow time in the afternoon to explore on our own. 1. Portland: Lighthouses of Maine, a bus trip to see three lighthouses. Since it was very foggy, we didn't see as much as we hoped, but two of the lighthouses were in operation, and we could see the light going around and hear the foghorn. The third is strictly historical. It was raining by the time we finished lunch, so we opted to remain on the ship in the afternoon. 2. Bar Harbor: Unfortunately, Acadia National Park was closed thanks to the givernment shut-down, so many ship excursions were cancelled. I was thankful we had booked independently with Oli's Trolley. They were able to adapt their tour so we could ride around the park with a few photo stops. I'm sure it's better when the park is open, but they did their best and the guide was very informative. Since this was a tender port, we had lunch in town at Stewman's Lobster Pound--YUM! 3. Halifax, Nova Scotia: We did the Essential Halifax tour, a hop-on, hop-off bus ride with admission to the Citadel and the Maritime Museum of the Atlantic included. It's essentially three different bus loops and took us all day. 4. Sydney, Nova Scotia: Our tour was The Heart of the Island, which took us to Bras d'Or Lake and the Iona Highland Village, a reporduction of the way the early settlers would have lived, going from their home in Scotland to the 1920's in Canada. There are costumed interpreters and it was very interesting. My only complaint was it was too short. 5. Charlottetown, Prince Edward Island: Here we took two separate tours. I'm an Anneophile, so I took the Anne of Green Gables and Island Drive excursion. DH, never having been a tween-age girl, chose to visit the Confederation Bridge along with J&J. Both of us enjoyed ourselves. It's an easy walk from the pier to downtown Charlottetown, so we walked to town after lunch to shop and explore. 6. Quebec City, Quebec, Canada: This was an overnight stop. Because there were several other ships in town, we were docked west of town, just below the Plains of Abraham. Celebrity provided free shuttles to and from the downtown area. The first morning, we took the ship's Old and New Quebec tour, a bus ride with photo stops that provided an overview of the area and enough of a look at the Citadel and Battlefields Park that we felt no need to revisit them later. In the afternoon, we took the shuttle into town, caught the Funnicular to the Upper Town, and visited several spots for a closer look. The second morning, it was cool and misty, but we took the shuttle so we could explore the Lower Town. This was Canadian Thanksgiving Day, but the shops were open, and we saw some areas we had missed previously. In the afternoon, we, along with J&J, took the tour to Montmoremcy Falls and Ste. Anne de Beaupre shrine. Both were awe-inspiring. 7. Gaspe, Quebec Province, Canada: Since we both enjoy old churches, we took the Spiritual and Sanctuary tour. We visited a small Anglican church, a large, modern Catholic cathedral, and a small Cahtolic shrine. We had time to walk into town before lunch. It took us about an hour to walk across the bridge from the tender port, walk up and down Main Street, and get back to the tender port. It's a quaint little village, but most of the excursions were all day ones to Perce Rock and Forillon National Park. Debarkation: This is one area where the crowds were noticable. Everyone had to be out of their cabins by 8 am, and there really wasn't anywhere to go. It was sort of reminiscent of embarkation day, everyone wandering around with their luggage, trying to find a place to sit. We were to meet in the Rendez Vous Lounge. Once the shore excursion was called, we found seats and waited. Disembarkation actually went very smoothly, and we were through customs and on the road by 11. Summary: My dream itinerary lived up to my expectations. Leaf colors were good, not great. On the lower portion of the trip, everyone kept telling us the leaves would peak the following week, and by the time we'd reach Quebec and Gaspe, they were starting to fall. It makes me wonder if this cruise shouldn't be done in reverse order--start with the northern leg and move gradually south on the way back. But when your biggest complaint is the weather in two ports, and the US politicians trying to make a point instead of work together to run a country, it's a great cruise!   Read Less
Sail Date: October 2013
Overall a wonderful cruise Embarkation was a awful. Due to sanitizing of the ship; boarding was delayed till 4 or 5 pm and cabins were not ready till after 6pm. Our 6pm diner reservations were delayed till 8:30 pm. We felt that day 1 was ... Read More
Overall a wonderful cruise Embarkation was a awful. Due to sanitizing of the ship; boarding was delayed till 4 or 5 pm and cabins were not ready till after 6pm. Our 6pm diner reservations were delayed till 8:30 pm. We felt that day 1 was literally taken away from us. After that things were up hill all the way. The staff was just wonderful throughout the entire cruise; always a friendly smile and greeting; service was perfect. We did aqua class for the 1st time and would highly recommend it to anyone willing to spend the extra bucks. Eating in Blu was a fantastic experience. The food was delicious and the atmosphere was very quiet and relaxing. We received two bottles of water in our cabin each morning as well as a cravat of tea. The fruit in the room was 3 apples on a plate and we never did see the "pillow menu"however the pillows they did provide were extremely comfortable. The shower and fog free mirror were a big plus as well as the plush towels and robes. We enjoyed all the ports except Gaspe, which we felt was a total waste of time. We were a little disappointed where we were docked in Quebec as we had to be shuttled to the main district. Two Holland America ships were docked there. The shuttle did run smoothly and we really did enjoy Quebec. The entertainment was good except for one night, we were seated in the back near the door and were able to exit easily and without disruption. Overall, this was a great cruise and we would not hesitate to do it again. Read Less
1 Helpful Vote
Sail Date: October 2013
We had a wonderful two weeks on our cruise north to Canada from New Jersey. Since the ship had to be totally sanitized we boarded and left late but enough precautions were in place to keep us from getting sick. I applaud the job done for ... Read More
We had a wonderful two weeks on our cruise north to Canada from New Jersey. Since the ship had to be totally sanitized we boarded and left late but enough precautions were in place to keep us from getting sick. I applaud the job done for the full time of our cruise. We did miss the first show that we went to, doors were locked but no sign about it not showing. Cabin was small and needed a facelift. Supposedly this ship had been upgraded but we had water issues, cracked tiles, mold, closet door off it's hinges and shower breaking off the wall. Attendant was not up to snuff. Gave us umbrella after rainy port, laundry bag after request and forgot extra towels we requested several times. We were charged for bar drinks from the room bar that we never used. Make sure to check your bill carefully on the last day! The food in the dinning room was the best we've had on any cruise. The staff was so concerned that when we said the ice cream was not up to par they checked the machines and it was improved for the second half of our trip. We took two ship excursions, one in Sydney and one evening in Quebec . Both were well done. Having to dock at a pier away from the old town in Quebec was inconvient. Cabin staff was average. Shows were top notch. Tendering in two ports was well done. We ate in Q sine, such a fun experience, but annoyed we weren't informed from the start that they do a lunch at a reduced price as well as some dinners toward the end. Paying the full price for this experience is too much. I would recommend this cruise highly. Read Less
Sail Date: October 2013
This was our second cruise on the Summit.. We previously cruised on this ship in Aug. 2010. We were anxious to see the changes done during the renovation and were not disappointed. Embarkation: Our embarkation was delayed due to code red ... Read More
This was our second cruise on the Summit.. We previously cruised on this ship in Aug. 2010. We were anxious to see the changes done during the renovation and were not disappointed. Embarkation: Our embarkation was delayed due to code red procedures that were in place for a norovirus outbreak on the previous cruise. We were able to check in at 5 PM but it went very smoothly and we were on board by 5:30 and having a beer at the Sunset Bar. Since we live in NJ it is very easy to get to the Bayonne port and our daughter dropped us off and picked us up. The crew was excellent at cleaning and preventing another outbreak. Ship: This is an older ship but we love the size. We prefer this size ship compared to the mega size ships. We sailed in Aqua class and we would definitley do so again. Blu was excellent and was beyond our expectations. We were able to request seating in the same station each morning and evening because we loved the service provided by Rambo and Oksana. We ate breakfast and dinner every day in Blu. The food was fantastic and the atmosphere is so much better than the MDR. Entertainment: We very much enjoyed the Production singers, expecially Glenn and Hannah. The shows themselves were a bit corny but the talent and enthusiasim of the singers and dancers made up for it. Mark Preston, a former member of The Lettermen, was one of the guest entertainers and he was superb. Tom Wopat was the Studio 54 entertainer and although he was suffering from some throat issues we enjoyed his performance and the Q&A done afterwards by the Cruise Director Alexander Yepremian. Alexander was a great CD and also a great singer. Ports: We enjoyed all the ports although Gaspe is quite small but had very pretty scenery. I liked Quebec the best and my husband liked Halifax. The weather was not the the best but this did not impact our enjoyment of our vacation. Food: Again Blu was fantastic. A hidden gem in our opinion was Bistro on Five. For a $5.00 cover charge you can literally eat all you want. We did not go to the buffet at all since we either ate lunch in port or at Bistro on Five. I would recomment trying the Tuscan crepe for lunch and the Italian crepe for dessert DELICIOUS! Cabin: Due to the norovirus outbreak on the previous saling some of the Aqua Class amenities were originally missing. Our room steward Diana was great and provided all items as soon as they were available. The shower is so much better with doors instead of a shower curtain. All you have to do to prevent a flood on the floor is to pull the doors slightly inwards while showering, not a big deal at all. The room size was fine for 2 people and there is lots of storage space. Disembarkation: Unfortunately disembarkation was not handled particularly well. Aqua class and Conceirge class were told to meet in the Normandie restaurant to wait for disembarkation. There were not enough seats for everyone and it was a bit chaotic. I would recommend that Celebrity rethink how and where they do disembarkation for Aqua Class. In conclusion we had a great time and would whole heartedly recommend the Summit. Great crew Great ship Great Time! Read Less
Sail Date: October 2013
This was our second time on the Summit, It turned into a real adventure. We were to board at 1 p.m. in Bayonne New Jersey. We received a message two days before that due to some illness on the cruise before ours, we would be boarding at 2 ... Read More
This was our second time on the Summit, It turned into a real adventure. We were to board at 1 p.m. in Bayonne New Jersey. We received a message two days before that due to some illness on the cruise before ours, we would be boarding at 2 p.m. Then the day before we received another message stating that we would start boarding at 5 p.m. and leave at 8p.m. This was a little bit of a hassle for us as we 8:10 a.m. train reservations from Washington D.C. to Newark N.J. Have you ever tried to kill several hours in Newark N.J.? We got on board to find our cabins were still not ready and all of the public spaces were filled. we sat on the floor of deck 8. This was sort of cool as you got to know some of the people around your cabin. Not to labor this subject to long, the buffet was cling wrap central, so all food and drink was handed to you. Every time you turned around there was someone to spray hand sanitizer into your hands. no sat or pepper on the tables, you could not touch anything. This whole thing sent a lot of the passengers into a tail spin. There is yelling at the wait staff, yelling at the severs, you got the feeling that the crew had set out to spoil their cruise. The crew did what they had to do to keep everyone from getting sick. It appeared to work. to my knowledge, no one got sick. The population on this cruise was for the most part very old, very set in their ways. The ports were very nice and the foliage was beautiful. I would recommend this cruise if you want a lot of quite time.   Read Less
Sail Date: October 2013
Linda and I are 74 and 67 with more than 25 cruises to our credit. We sailed on the Eclipse in April/May of 2012 for a 23 day B2B from Miami to Norway and Southamption (CS 1233), which is where we booked this cruise. On July 31, 2013, we ... Read More
Linda and I are 74 and 67 with more than 25 cruises to our credit. We sailed on the Eclipse in April/May of 2012 for a 23 day B2B from Miami to Norway and Southamption (CS 1233), which is where we booked this cruise. On July 31, 2013, we booked three shore excursions, one of which was Down Home Cape Breton at Rita MacNeil's. We paid $178 which was much more than any other excursion we booked. There was a very clear statement that we would be entertained by Rita MacNeil unless she had a prior commitment. The ticket delivered to our stateroom also contained a disclaimer that Rita MacNeil MIGHT not be available. Shortly after boarding the bus, the tour guide announced that Rita MacNeil passed away in April 2013. I expressed my disappointment to the Celebrity rep who called several days after we returned and she gave me the toll free number for RCCL/Celebrity guest relations. After two conversations, I was told Tough Cheese. So we paid $178 to ride on a bus with NO a/c, eat a very minimal lunch and be entertained by some elderly lady playing a piano. The ship itself was in very good shape. No signs of wear and tear except on the balcony railings and the cold weather kept our use of the balcony to a minimum. The cabin was probably the largest of the Sky Suites. The cabin stewards were great as were most of the ship's personnel. We particularly liked the bartenders, especially "G" at the Martini Bar and Jo at the Pool Bar. We ate in the main dining room (8:30 fixed reserv.) ten of the fourteen nights. Service was very good and food for the most part was very good. We ate three times in The Normandie, two of which were free. Can't complain about free. Disembarkation was a breeze. Putting aside the shore excursion, I do have a few negative comments. We had quite a few sea days and I heard numerous complaints about the lack of onboard activities. The men versus women trivia contest seemed to be the highlight of almost every day. I love to play bingo and for many cruises I have paid $20 for three cards in a strip to play four games. I guess Celebrity decided that they needed to generate more revenue so they raised the price to $39.95 for a three card strip to play three games. They also had separate sessions for a substantial cash price for 50 numbers or less ($20 for a three card strip). This is like throwing money away. I might add that the Activities Manager was about the get off the ship and it showed. The noro virus was a pain but the precautions apparently worked. Having said that, at the beginning of the second week, I began to develop a head cold, and by the time I got off the ship, it was nasty. Two weeks later, it is finally going away. It appears from CC Board for this cruise that many of the passengers caught a head cold, and even a few from the cruise before. Not blaming this on Celebrity. We booked an Alaskan cruise on the Solstice for my 75 birthday next May but have since cancelled. Not sure we will ever return to Celebrity. I might add that our travel agent went to the Celebrity website ten days before our departure to arrange a gift for us. Three days after our departure, he was told that the website was having problems so we received nothing. Read Less
Sail Date: September 2013
Our first cruise on celebrity after a couple each on HAL and Princess. We were led to believe that celebrity was a much better cruise line. We did not think it was. Cabin (2B) seemed smaller than what we had on other lines. Entertainment ... Read More
Our first cruise on celebrity after a couple each on HAL and Princess. We were led to believe that celebrity was a much better cruise line. We did not think it was. Cabin (2B) seemed smaller than what we had on other lines. Entertainment was probably better. Crew seemed inexperienced. Both cabin crew and dining crew had to be told twice or three times to bring ice or stop by our table once in awhile to offer some service. They finally got it right later in our cruise. Food was just average and did not have the variety of other lines. Excursions generally were well done. Gaspe port was a wasted stop. Understand that they will substitute Newfoundland next year. A good idea. Thought there were just too many sea days. Not many activities aboard ship as compared to our other cruises. Tough to find a spot out of the cabin to sit and read. Finally found a spot on the 11th deck, forget the name, but they kept running us out for a special event. Check in and check out went smoothly. Portland and Bar Harbor were good stops. Quebec was the best. Weather was good all the way. Overall experience was good but not great. Read Less
Sail Date: September 2013
New England/Canada cruise departing 7 Sept was our third cruise, all with Celebrity &worth every penny. We put our cruise dollars into the cabin, and Aquaclass did not disappoint. Our steward, Diana from the West Indies and her able ... Read More
New England/Canada cruise departing 7 Sept was our third cruise, all with Celebrity &worth every penny. We put our cruise dollars into the cabin, and Aquaclass did not disappoint. Our steward, Diana from the West Indies and her able assistant Acajoe from India kept our cabin spotless and provided that extra service of being sincerely committed to us enjoying our voyage. Diana realized we particularly enjoyed starting the day with room service coffee, FRESHLY squeezed OJ and pastries. She made sure we had plenty of request cards and cheerfully fulfilled our requests. Know that we returned her professionalism by making only reasonable requests. She ,Acajoe, and #9046 get 5-plus stars. Boarding was delayed when the security computer went down, but the dockside tent had plenty of chairs, non-alcoholic refreshments; boarding maybe 30 minutes late. Glass of bubbly on the way to the room, which was ready. Seeing the Statue of Liberty from our balcony was one of the unexpected things making this a great vacation. Aquaclass gave us entree to BLU whenever we wanted. Maitre'd Luigi insisted upon seating guests himself, worth the short wait. The service by Luigi, Rambo and Sydney our waiters was outstanding, especially since BLU was usually full or near it. Our sommelier, Jomqwan, made excellent suggestions, and knew how to pour. They noted those times we did not dine there and all asked if there were any way they coud make our "BLU experience" better. No. Sometimes we preferred the menu in the MDR, where the chateau briand was perfect. Also the view out the two storey stern windows. Service was excellent given the crowd. MDR's Joe and Gabriella always welcomed us--personally--and saw that we promptly got a good table. We like being at larger tables than at BLU and meeting other cruisers. I made a point of talking to veteran cruisers, who had taken 10 to 92 (yes!) cruises, all of whom said that for the money Celebrity is tops. YES. At NORMANDIE, Summit's top specialty restaurant, we were served by Andre and two others plus the lady sommelier. Service was efficient & friendly, but not in your face. Andre's table side preparation of our lobster was worth the cover charge, all by itself. We saw him, Tim, and Lucian elsewhere on Summit and were always warmly greeted by name. Bistro on 5 had the best chocolate dessert on the ship, served by Ariawan, another credit to Celebrity. Our Captain's Club concierge, Chester Tercero, was particularly helpful I getting me the bridge tour. Service Desk personnel Bruno, Nadia and Angela were equally helpful. My wife and I experienced what a previous Cruise Critic reviewer said: Celebrity has a corporate culture of making each passenger enjoy his or her voyage to the fullest. Captain Zakkas, Fabio- food & beverage manager, Cruise Director Steve, BLU waitstaff Gana, Jovana--all gave us that extra caring effort. Read Less
Sail Date: September 2013
Starting a few days into the cruise it became obvious that more and more people were absent from the dining room. Some jumping up from their tables and running out of the room. I overheard a number of people talking about someone in their ... Read More
Starting a few days into the cruise it became obvious that more and more people were absent from the dining room. Some jumping up from their tables and running out of the room. I overheard a number of people talking about someone in their party getting sick to their stomachs. My roommate starting getting sick. This is a lady who never gets sick. The first management acknowledged anything was wrong was by a letter left in our cabin. They claimed that it only involved 3% of the passengers. But it was pretty obvious that at least 50% of the people were missing from their tables. And the lounges were pretty deserted every night. By this time I was pretty sick, out of the blue, with a terrible cold. My roommate was still under the weather. There were mobs of people waiting at the medical center to get shots or pills for vomiting. According to the CDC, cruise ships do not have to report illness until it was over 3%. We missed some of the stops and were too sick to leave our cabin. Then some people started coming back to the dining room, but others in their party had become sick. The crew was wonderful - the cabin stewards waiting on us - delivering sick food. The dining room staff. There were two nights I ended up the only one at my table, and that's only because my roommate was so sick and crabby, I had to leave her alone so she could sleep. The last two nights we were the only two at the table. Everyone else was sick, either with the Norovirus or the cold. Not only were we both sick for almost a month after we got home, it was reported on Cruise Critic that quite a few people had been sick, or gotten sick with both the Norovirus, or the cold, within a day or two of returning from the cruise before ours. But management hushed it up, and allowed us all to get on and get sick. We have been on many cruises, but this was the worst cruise ever. Celebrity tried to cover it up, but it didn't work. To add insult to injury, we all received a $75 credit to be used within a year. Like we would ever get on that ship again??? Read Less
1 Helpful Vote
Sail Date: September 2013
Embarkation: Smooth, on before Noon. Food: We thought that the quality and the preparation was very good. We did each of the specialty restaurants and found Normandy & Qsine to be excellent. A little disappointed in Bistro on Five. We ... Read More
Embarkation: Smooth, on before Noon. Food: We thought that the quality and the preparation was very good. We did each of the specialty restaurants and found Normandy & Qsine to be excellent. A little disappointed in Bistro on Five. We only ate dinner in the MDR 3 times because we did not find it to be very relaxing there -- it was very noisy and overcrowded. However, the evening buffet on this ship was far superior to the Infinity which we sailed in May for 23 days, so we ate in the buffet the other nights and enjoyed the grilled fish & meats as well as the pasta, sushi and other stations. Entertainment: Very poor. The male singers had very good voices but the amplification in the main theatre for the production shows was so loud that we left early. The music in the bars did not meet our expectations and I cannot understand the rationale behind two guitarists and no string group -- probably the guitarists cost less & X is trying to save money. On our Infinity cruise in May, they had an excellent string group from Russia, and we were so disappointed in the quality of the entertainment on this cruise. Service: Our room stewards were outstanding. The service in the buffet and bars was excellent. Service in the MDR did not meet our expectations; mostly adequate but nothing special -- maybe that's what "Modern Luxury" is all about. As an example, my husband likes tea for breakfast and after ordering it on multiple mornings (with 2nd/3rd requests) and still no tea brought to the table, he started drinking milk instead. However, coffee was easily available. Activities: My husband enjoyed the Trivia sessions each day and met some very nice people there. Ports: Excellent. We did not do any tours preferring to explore on our own. Weather: Excellent Seas: Smooth Debarkation: Smooth. Summary: We enjoyed the cruise and the ports very much. There were a number of minor inconveniences during the cruise because we had a major outbreak of norovirus. Fortunately, we did not get it. I understand that it started on the previous cruise, but peaked on ours.   Read Less
Sail Date: September 2013
Got to the port by car service and went through embarkation extremely easy. I know some people feel Bayonne is weird but I do not mind it and if you get there at the right time you are on the ship in less than 20 minutes. We went to Bistro ... Read More
Got to the port by car service and went through embarkation extremely easy. I know some people feel Bayonne is weird but I do not mind it and if you get there at the right time you are on the ship in less than 20 minutes. We went to Bistro 5 instead of the buffet and I loved it. It was quiet and relaxing. We got into our cabin by 1:15pm. The Summit is one of my favorite ship’s since it is an M class. The ship is in good condition, but I liked the ship better before it was soltisized. We were in Cabin 8147, close to the back elevators. There were 3 of us. Brought my adult daughter with us and there was enough room since it is concierge class. I like the storage space on M class better than S class. For the week were on the ship I had a wonderful time except for the 2 hours I had the noro virus. Quarantined myself for 24 hours and fine afterwards (missed Halifax). My daughter got it two days later and we were at sea and she was also fine in 24 hours. She did go to medical. It was bad on our ship. The crew did a great job and by the next cruise the ship was fine. Loved the night time entertainment. Shows were very good. We had Select dining and a friend was on the ship 3 weeks before and told us to find the waiter Juan Carlos and sit at his station. He was wonderful. Since we have been to New England many times, we took a short shore excursion in Boston around the town. In Portland we went on our own and took a ferry boat ride around the islands for 2 hours. It was a little chilly but fun. Since I was not feeling well, my DH and DD took a taxi to Murphy’s Restaurant and had lunch and bought souvenirs. Love their gift shop. This was supposed to be a relaxing trip and to enjoy the fall colors. My husband got sick Saturday, September 28th late in the afternoon. We went to medical. We got fantastic care from the whole medical staff, and guest relations. Do not want to go into his condition but it was very serious at one point. My husband was taken off the ship on Sunday morning by ambulance and taken to the Quebec City hospital..On the ship the drs. stabilized him and when taken to the hospital he was monitored for 28 hours (stayed stable) . The dr from the hospital gave the ok to fly home (and not continue on the cruise). We left our daughter on the ship (she is an adult) to finish the cruise and take our luggage home. When we got back to the ship a medical staff person stayed with us the whole time we were on the ship that afternoon. Guest Relations booked us a flight home that evening. I cannot thank enough everyone we came in contact on the ship, from the medical staff, to guest relations to our cabin steward Gatot and his assistant Ida. Our waiter in the MDR Jaun Carlos, and the Captain's Club staff. Even when we were getting off and on the ship visiting my husband in the hospital the staff stopped and asked how he was. After my husband and I left the ship and it continued on the staff kept asking our daughter how he was. My husband had a pacemaker put in on October 8, 2013 and is doing better.   Read Less
Sail Date: September 2013
We chose this cruise as a quick getaway from Bayonne, with no airfare involved. The Summit, an older ship in the Celebrity Fleet did have that lovely Thalassotherapy indoor pool area warm and inviting with days at sea. The highlight of ... Read More
We chose this cruise as a quick getaway from Bayonne, with no airfare involved. The Summit, an older ship in the Celebrity Fleet did have that lovely Thalassotherapy indoor pool area warm and inviting with days at sea. The highlight of this trip of course was Quebec, the old city. A photobug I took a lighthouse tour of Bar Harbor, Maine through the ship which was fine. As a seafood junkie, I had my fill of lobster, clams and crab, with a fine lobster roll at the Clam Shack in Kennebunkport, a lovely town. Let me say that my husband and I had Select Dining this time and loved every meal. Lobster was served twice on this cruise and it was delicious as was everything else. The staff and waiters couldn't have been nicer or more accommodating. We also dined in QSINE the last night which was really fun. Zumba classes were offered on the ship which I partook in whenever possible and would have liked to have them a longer and a bit more intense. The entertainment was well, entertaining and different then past cruises with Celebrity. We particularly enjoyed a hypnotist who selected members of the audience to participate and it was amazing. Quebec was lovely, however, our ship docked very far from The Chauteau Frontenac site, and it took us an extra shuttle bus to first get into the city with a huge walk. A Holland America ship actually had the perfect docking spot. I felt sorry for the seniors who didn't dare venture out because of this. We visited Gaspe, Sydney, and a few other ports. Prince Edward Island was actually a pouring rainy day so we hung out on the ship that day. We really had a wonderful cruise, and I happily came away with a lot of lovely photos of which I've incorporated into a hardcover book.   Read Less
Sail Date: September 2013
My husband and I have been cruising many years with many lines. We stayed away from Celebrity as many of our friends had gotten sick onboard with the Noro Virus. We finally broke down when a friend asked us to cruise with them on the ... Read More
My husband and I have been cruising many years with many lines. We stayed away from Celebrity as many of our friends had gotten sick onboard with the Noro Virus. We finally broke down when a friend asked us to cruise with them on the Celebrity Summit. What a mistake. We have never had a bad experience on a cruise, fortunately until now. Even if we hadn't gotten the Norovirus, as everyone on board eventually was sick with it, and worse, it was by far the filthiest and poorly run cruise we ever experienced. Everything from dirty cutlery, glasses, paper coffee cups, to not wiping down tables in the buffet or dining room. Staff hygiene is suspect and nasty attitude by every staff member on board. We were led to believe this would be a higher level of service than any other cruise line we traveled with, what a lie! They didn't even have hand sanitizer to use the first few days of our trip, and the wait staff handled everything with dirty hands. We also noticed members of the dining room picking their nose, teeth, etc then handle the cups, forks, etc. We called the cruise line to complain about this and were told there was nothing they could do. Well how about cleaning up and teaching their staff how to have good hygiene? If want to enjoy your cruise, go on another line but do not take Celebrity. OUr Cabin was nice as our steward, but there were many others on board who complained of their rooms not being clean and the steward not cooperative.   Read Less
1 Helpful Vote
Sail Date: September 2013
Our 14-night New England & Canada cruise departing September 7, 2013 was the second of our Back-to-Back (B2B) cruises on the Celebrity Summit, so we were already on the ship when our cruise began. We kept the same stateroom #3092. A ... Read More
Our 14-night New England & Canada cruise departing September 7, 2013 was the second of our Back-to-Back (B2B) cruises on the Celebrity Summit, so we were already on the ship when our cruise began. We kept the same stateroom #3092. A glance out my stateroom window the morning of the start of our cruise showed that it was a beautiful sunny day. After breakfast, two dozen passengers who were all doing B2B cruises and not taking a shore excursion on Embarkation Day met in a conference room to fill out Custom Declaration Cards. Then staff members escorted us off the ship to a shuttle bus for the very short ride to Customs and Immigration. When the next agent became available, we were processed quickly and transferred back on the shuttle bus to the ship. It was such an easy and quick procedure. I then went up on deck to snap some photos of the magnificent New York Harbor, Statue of Liberty and Verrazano Narrows Bridge among other sites seen from our ship. Although, before my retirement, I had lived all of my life in New York, I, too, was impressed with seeing the New York Skyline from the ship’s deck while docked in Cape Liberty, Bayonne, New Jersey. What a glorious sight! Our ship’s Ports of Call were Cape Liberty, Bayonne, New Jersey, Portland, Maine, Bar Harbor, Maine, Halifax, Nova Scotia, Charlottetown, P.E.I., Quebec City, Quebec (overnight,) Quebec City, Quebec and Gaspe, Canada. It is a wonderful literary and if you have never seen this part of the world before, I highly recommend the cruise. Every port is exciting, different and interesting. For peace of mind, we booked Celebrity shore excursions in each port. The high quality excursions were interesting, educational, and fun. The guides were well informed and personable. We chose the first week of the Fall Foliage Cruises because we were hoping for warm weather and we were not disappointed. The foliage colors were just starting to turn so if the fall foliage is what you want to see book a later date. Our Oceanview stateroom #3092 on Deck 3 was conveniently located near the front desk and Grand Foyer, just two decks down from our Main Dinning Room assignment and the Celebrity Theater. Our cabin was bright and quite comfortable with a king bed, end tables and a small couch with multiple small pillows. Floor-to-ceiling mirrors on one wall made the room seem larger. A desk with a mirror and chair plus a glass cocktail table and a wall hanging completed the decor. There were enough drawers, shelves and closet space for our belongings. My only complaint was that the passageway into the room was a bit narrow especially when we both needed access to the closet, drawers, safe or bathroom. The bathroom was of average size and adequate for our needs with sufficient towels and other amenities. I especially appreciated the retractable clothesline in the shower and the nightlight that many ships do not have. Celebrity provided two robes and a large umbrella for use on the cruise. We received a complementary logo tote bag to keep. The attractive ship hallways also seemed a little narrow but still airy-feeling with light colors, landscape photographs on the walls and mirrors on the ceiling. Our steward, Joanne had a new assistant on this cruise and they again did a great job of keeping our stateroom tidy and stocked with amenities. We took almost all our dinners in the elegant yet understated Cosmopolitan Main Dining Room with its 2-deck tall wall of windows looking back to the ocean. Its center ceiling of glass changed from a glowing yelloow gold to rose during dinner. We requested Celebrity Select Dining on this cruise. Sudarmika from Indonesia and his assistant Melvin from the Philippines continued to serve us throughout the journey at our same table by a window. The friendly hostess, Gabriella told us to skip the reservations line and proceed directly to our table each night. This saved us wait time. Our servers did a superb job serving us, anticipating our needs and offering suggestions for the best choices at mealtime. Although we did not always take their suggestions, we did appreciate their knowledgeable advice. Head Waitress, Ana from Mexico, handled special meal requests. We had such a wonderful relationship with her that we would often chat with her at the breakfast and lunch buffets. She was personable, helpful, upbeat and knowledgeable. Karen from Columbia was our Wine Stewardess and she did an excellent job of chilling our bottles and refilling our wine glasses. Shah from India was a friendly Assistant Maitre’d who always stopped by our table to ask how everything was going. We made friends with Christian from Guest Services and he was a big help to us with any questions that we had. When Captain Theo was in the public areas of the ship, he always had time for pleasantries. Steve Gayda, our Cruise Director was always available especially on port days. He was very friendly and chatted with everyone - "Hi, Steve!” Almost all the MDR meals met with our satisfaction. We all especially enjoyed the Mushrooms stuffed with Crabmeat appetizer - always on the menu and ordered it frequently. Other favorites were the beef dishes especially the very tender Prime Rib and, of course, the lobster Tail. Portions were generous and we barely had room for dessert each night. One entrée, however, did disappoint me. Instead of incorporating an egg in with the Spaghetti for Spaghetti Carbonara, the chef simply placed a poached egg on top of the spaghetti. I could not detect any cream in the sauce. This is not the correct way to prepare this dish. We usually ordered the more unusual flavors of ice cream each night such as Rum Raisin, Cherry Brandy, Rocky Road, Cinnamon and Honey Caramel. The Crème Brulee was another favorite as was the Baked Alaska. Breakfast and lunch were usually in the Oceanview Café. There was always a wonderful selection of fresh salads, entrees, pizzas, pastas, Mexican Grill, Asian Specialties and casseroles as well as deli sandwiches and deserts to please almost everyone. I loved the hash brown patties, the varieties of Eggs Benedict and fresh fruit for breakfast. We enjoyed eating real ice cream at the lunch buffet in addition to frozen yogurts, sherbets, soft serve and sugar free ice cream along with several different toppings. Many cruise line only serve soft serve ice cream at the buffet or poolside. Once or twice, we enjoyed breakfast or lunch in the MDR on sea days just for a change. Celebrity offered rewards for B2B guests. We received 15% off a shore excursion in Canada, 25% off dinner in a Specialty Restaurant and 20% off AquaSpa treatment. A much-appreciated benefit was a free load of laundry. Another perk was lunch in the Quisine restaurant, an unusual restaurant. As Captain Club Members were received additional rewards for savings on AquaSpa and Digital Printing, wine bottles, Bingo, Laundry, Coffee Drink in a Specialty Restaurant, Internet Savings and Casino Match Play, In addition, our travel agent gave us a free dinner in any Specialty Restaurant, a bottle of wine and shipboard credit. We chose dinner in the Normandy Restaurant. What a treat that was! There were many servers attending us. We received a complementary appetizer before our meal even started. The setting was quite romantic, the service impeccable and the food was divine. Everything was fabulous and I highly recommend this restaurant especially if you are celebrating a special event while onboard. The only hiccup was that the restaurant sent our vouchers to the incorrect department. It took several days for the removal of charges from our bill. The ship has all the usual shipboard activities including art auctions, dance, fitness (Zumba) and language classes, trivia, arts & crafts, games, bingo and ship tour. In addition, there were various seminars, ice carving and port talks. I very much enjoyed the Champagne Galley tour. We especially appreciated all the Beyond the Podium Speaker Series of lectures given by Smithsonian Journeys Geologist Professor Pat Abbott, Canada & New England Historian Bruce Daniels and Space Exploration Speaker Jim Kennedy, a retired Director of the Kennedy Space Center. My husband and I are deeply interest in the space program. It was why we moved to Florida‘s Space Coast. Therefore, we attended every space talk. Speaker Jim Kennedy used to live in my condominium complex and he is still a resident of the area. It was wonderful chatting with him and his charming wife Bernie. Some of the many highlights of my cruise were: Rock the Summit and White Night Parties, ice carving, Captain’s Club Senior Officers’ Cocktail Party, Behind the Stage Doors Q&A & Moonlight Serenade with the Production Cast, Broadway Meet & Greet: Andrea McArdle and the Captain’s Gala Welcome Aboard Toast. I enjoyed the, iClass Complementary Class for the iPad and iPad Tips and Tricks. A couple of unexpected delights were riding elevators that looked outside onto the ocean and finding windows to the ocean on the floor of the Oceanside Grill where the restaurant juts out. The entertainment was wonderful. The various lounges had live entertainment in the evenings. The theater was quite attractive as were all the public areas. Every single night there was a different Celebrity Theater show. I especially enjoyed the big production numbers with the talented singers and dancers. Although these were the same production shows that we saw on the previous Bermuda cruise, iHollywood, Broadway@Sea and Sirens, I enjoyed them all again. The choreography was first rate. The Sirens Show had beautiful stage settings. The costumes for the production numbers were beautiful. The aerialists were marvelous. Other enjoyable shows were Comedian Michele Balan from Brooklyn, NY, Mark Preston, member of The Lettermen, Buzz Sutherland, a very funny, personable person, Doug Cameron - performer, arranger and composer and last by not least Glenn Smith, performer, musician and singer. The only show that I, myself, did not care for but that many others thought was hilarious was Bande Artisque. There is something here for everyone. There were so few kids on board since the cruise was 14-nights long that I never saw any children in the Fun Factory. Perhaps there were six kids onboard. This was definitely a senior group of cruisers compared with the previous Bermuda cruise, which due to its shorter length of 6 nights was comprised of a younger age group, many working age singles and families with young children. Everyone on the 14-night cruise wanted to eat early, ordered fewer drinks in the theater and partied less late at night. I did some shopping in the neat shops onboard. I bought jewelry, logo items and apparel. Even my husband made some purchases. There were plenty of daily deals and special sales going on to tempt passengers. I want to applaud Celebrity for placing cards on the sun lounges reminding guests not to leave their chairs unattended. Sun Chairs are at a premium in pool areas. Unfortunately, I had so little free time on the cruise that I rarely used the beautiful pools, hot tub or indoor Thalassasotherphy pool. I also liked the guests did not have to sign for towels, sports equipment or blankets. Beach towels were in staterooms, also. I was not however, happy that the cruise line reserved two rows of seats in the theater each night for those guests staying in the highest priced rooms. When the line emphasizes that guests may not save theater seats for others, it should follow its own rule. Find another benefit for these guests. In summary, our party of four had a very memorable cruise. Waters were calm and the weather was good. Entertainment, service and food were fine. Best of all, the ports were beautiful and the excursions were worthwhile. We all hope to travel again on Celebrity.   Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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