5 Helpful Votes
Sail Date: September 2016
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What ... Read More
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What was promised as a luxury vacation was far from that, we have been on more than a dozen other cruises with various lines and unfortunately this has been our worst experience so far. We tried Celebrity on the recommendations of friends who have sailed on other ships and for this particular itinerary (which was excellent). The ship shows it's age, from talking to both other passengers and crew members we are under the impression it it is due to be sold in the near future which may explain the situation but does not compensate for it. GOOD POINTS All the staff members we came into contact with were polite, chatty and efficient (but see below). Celebrity select dining for evening meals was generally well catered for and is a good idea - if you wish to be alone, that's fine but if you wish to share with others you meet a wide variety of people. This particular itinerary was generally good and there was sufficient time in each port. The port tours we tried were generally efficiently handled although there needs to be some training for the guides - on this particular itinerary they seemed to assume all the people on the tour were American/Canadian but us Brits and others had never heard of a lot of the "famous" names/places mentioned! Embarkation/disembarkation is generally efficiently handled although on this cruise a substantial proportion of passengers were either elderly or infirm (or both!) and this should be catered for sympathetically whilst not conflicting with the requirements of more able passengers. NEEDS IMPROVEMENT We said above that all the staff members we came into contact with were polite, chatty and efficient but in many places they are inefficiently deployed, at breakfast for example there were often three staff crammed in frying eggs but nobody to serve the dishes at the back, the glass screens are so low the passengers cannot reach underneath. This ship is showing signs of age but this is not taken into account in the price of the cruise. Nothing was tatty or dirty, everything just shows heavy use to to age. The dinner menu needs more varied choices, particularly for dessert where there are half a dozen stock options and only two new ones each night. The buffet lunch in Oceanview had many of the same dishes every single day with only a few variations. At breakfast there were several stations for cooked food but only one for things like pancakes/french toast/cereal. The food was not always sufficiently hot. On a couple of occasions items like mushrooms and fried bread were completely cold. Empty tables were sometimes not cleared for 10/15 minutes, in the pool area sometimes not at all. The table service in the Cafe al Bacio, Rendezvous Lounge and the Martini Bar was very good but it seems as if all the staff were there; table service was virtually non-existent in the theatre and Revelations lounge. There was either a long queue for drinks or a 20-minute wait. I expect to get what I pay for with a premium package Ditto for the pool area, on a few occasions the pool bar was closed but there was still very little visible service. All in all we enjoyed ourselves but did not feel this cruise lived up to expectations and most certainly does nothing for Celebrity's reputation. Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary. It visited a number of places that we hadn't been, and was an economic way to see more of that part of the world. We really liked the helpful attitudes of all of the staff that we ... Read More
We chose this cruise because of the itinerary. It visited a number of places that we hadn't been, and was an economic way to see more of that part of the world. We really liked the helpful attitudes of all of the staff that we encountered. We had a problem with night time noise in our cabin (2181), and they dealt with the issue in a timely and appropriate way. The food variety and selection was excellent, with the possible exception of the quality of the deserts. The ingredients (e.g. the use of fresh cream) sometimes had the taste and appearance of being mass produced in the most economic way possible. Water was served at every meal in the MDR. Our last ( and ONLY) cruise with MSC did not provide this. There was also a lack of fresh fruit variety. I was looking forward to consuming massive amounts of blueberries as we were in the "blueberry capital" of the world and it was blueberry season...but not a fresh blueberry was to be seen. The entertainment was generally of high quality. It is difficult to have a variety that will be pleasing to everyone , every night. My biggest criticism of the cruise was the timing of the MDR/showtime clash. If you had early dining MDR (5.30), you could not get to the start of the 7pm Showtime event, unless you skipped desert and coffee. We often would go to the second half of the first show and the first half of the second show, which is hardly ideal. Admittedly we like to go to bed early, but I am puzzled as to why it wasn't possible for the Early Dining people to be finished in time for the Early Show. Why not make the show 30 minutes later, or dining 30 minutes earlier or be faster with food serving? The maintenance and cleaning of the cabin was excellent. The ship always looked clean. We were given adequate help in organising our own shore excursions. There is not a lot to do on Sea Days...at least for me. The craft programme was ghastly, and repetitive and minimal. The speakers varied. Evan Weiner was very unstructured and seemed to work on a stream of consciousness. The Shore Excursion speaker was excellent and informative. The Entertainment Director was very upbeat but unimaginative in the way that he introduced Acts or gave out information about Entertainment options. Read Less
5 Helpful Votes
Sail Date: September 2016
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) ... Read More
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) was a good size, properly furnished and everything worked; the entertainment in the theatre was of a high standard and the staff (with some exceptions) were generally helpful. On the other hand, the food was of a poor standard in both the restaurant and the cafe - breakfast was served in the cafe on cold plates which meant everything got cold very quickly, it was better in the restaurant but some of the waiters were extremely slow; dinner in the restaurant was a hit or miss affair, often a miss, food was of poor quality and sometimes inedible, the food in the cafe was virtually the same every night of the cruise which meant that very few people used that facility. Amazingly for an American ship, coffee was never hot, often tepid and frequantly cold straight from the dispenser. About 3.00 pm in the afternoon when people were coming back from shore excursions the cafe had virtually no food available for returning guests. In addition, on most occassions food had to be served by crew members, guests were often not allowed to help themselves. Additionally, the ship was generally very cold. The weather was often bad (we were running a head of a hurricane) and the outside temperature on the low side (on sea days it was often pouring with rain outside) which made the cold ship even colder. At one point the airconditioning unit in our cabin would only put out cold air which made the cabin very cold. It took numerous complaints to get it fixed which took two days. Finally, two separate points. The ship left early (at 2.00 pm) to get out of New Jersey ahead of the hurricane, while some people received a text or email we did not. It was only by luck that we arrived at the cruise terminal early and thus avoided missing the ship. The cost of everything on the ship was expensive. Two medium glasses of wine (including tip) was $22, the cost of using the internet was extortionate ($19 for one continuous hour, it was not possible to split the hour), photographs were also on the high side. The guests were told at a navigation lecture that the cruise had become very expensive for Celebrity because of the Captains decision to leave NJ early. The ship was too early to berth at the first port Boston and thus had to circle for some hours outside Boston harbour using up fuel. Thus there was a real effort to recoup the losses by encouraging guests to spend as much as possible. I could go one but you get the picture. My wife and I wanted to see New England and Canada, this was one of the few ships that went to Quebec. We really enjoyed all the ports of call but as with other reviewers I will not travel on this ship again. Read Less
Sail Date: September 2016
We decided to cruise as we have never been this itinerary before. We had a first day out being rough due to a storm but it was fine. The staff could not have been friendlier and more accomadationg. We are elite cruisers with celebrity so ... Read More
We decided to cruise as we have never been this itinerary before. We had a first day out being rough due to a storm but it was fine. The staff could not have been friendlier and more accomadationg. We are elite cruisers with celebrity so we know what to expect and this was very good. The room was adequate but the attendant really did a super job. Incredibly friendly staff. The entertainment was also good with standard production shows, a great comedian and a magic act. The bars were also great as were the captains elite program. That is a great reason to have allegiance to Celebrity. I'm getting tired of typing. We would definitely consider doing this cruise again due to the staff. We ate at qzine 3 nights as the food was so good. Oh and they brought in Maine lobsters from one of the ports one night. A great treat. Read Less
4 Helpful Votes
Sail Date: September 2016
We always wanted to sail from New York so we could spend time in the city before our cruise. We had a wonderful pre cruise visit and stayed in lower Manhattan at the Conrad hotel and did 2 walking tours with Real new York tours...can ... Read More
We always wanted to sail from New York so we could spend time in the city before our cruise. We had a wonderful pre cruise visit and stayed in lower Manhattan at the Conrad hotel and did 2 walking tours with Real new York tours...can highly recommend both of them. We received an email notifying us of early departure due to the storm. Thank you Dial 7 for responding so efficiently to needing to change our pick up time. Dial 7 offered great service for airport and port transport at a reasonable cost. Celebrity did a great job here. only a handful of passengers didn't make it and joined us In Boston. Given all the disruption to transport across the US due to the hurricane I was amazed at how they managed to get almost all of us there early. Embarkation at port Liberty was quick and easy. Lots of comfortable seating. For this anniversary cruise we travelled in a suite 6145 (S1). When we were taken on board we were taken to Michaels club where coffee and refreshments were served prior to lunch in Luminae. Maja the concierge was absolutely wonderful, very welcoming and encouraged a nice social atmosphere. She kept in touch throughout the cruise and resolved some minor issues for us easily. She is worth her weight in gold. Michaels is a lovely lounge where live music events and nice drinks and canapés were served in the evening. In the morning pastries and coffee were available and throughout the day tea coffee and drinks of all kinds were available. Luminae was open for breakfast lunch and dinner on sea days, but wasn't open for lunch on port days. It was a joy to eat there. wonderful service and a short but interesting menu. You could also have items of the other dining room menu if nothing appealed. I cant praise the staff here enough. They were all fabulous. I do think there are options for enhancement for suite guests by having a small cocktail bar near the entrance of luminae, and an outdoor terrace from Michaels. Our Butler Chip and Muriel and her team were fabulous, a credit to Celebrity. Unobtrusive yet stylish service were evident and we couldn't have asked for a single extra thing. Our stateroom was beautifully decorated for our anniversary, a wonderful surprise. The disappointments on the ship were the Tuscan Grill and the Martini bar. Although the staff were welcoming and service was good in the Tuscan grill, the food was a big disappointment. Huge portions don't make up for average food imho. The anti pasti platter was nicely done, and the limoncello a nice surprise, but everything else disappointed us. It was included in our deal... I would have been very unhappy if I'd had to pay. We had another free speciality but didn't use it. We are usually regulars at the Martini bar, but on this occasion the service wasn't great, the drinks were lacking in style and presentation. The staff seemed to have fun with each other rather than with the guests. We used the rendezvous lounge instead. The entertainment on board ranged from excellent classical duo, pianist and guitarist in the bars, to some very very strange stage shows. Celebrity seemed to have lost their way here. The ship handled the rough weather very well and we were kept fully informed by Captain Alex. Outer decks had to be closed. The weather improved after the first couple of days with the exception of a nasty squall one night We arrived in Boston safe and sound and on time. We had downloaded the freedom trail onto our ipod at home (very inexpensive) and walked the trail end to end visiting all the main historical sights. We had lunch at Quincey's market where there was such a huge choice on offer at reasonable prices. We loved Boston and found it a safe and easy city to tour on our own. Our Portland visit was a little marred by fog and mist however we enjoyed our tour on Portland trolley tours, booked independently. We were recommended to a place where we ate our first lobster of the trip. We were shown how to shell it and it was excellent and great fun. Nice handicraft stalls along the road on the walk back to the pier. In Bar Harbour there was a tender. Maja arranged the best priority boarding we have ever had. Again the day was foggy with the mist clearing and falling throughout the day. We had pre booked Oli's trolley in advance. We went through Acadia National park. We perhaps would have been better waiting at these small ports to check the weather as there were lots of options available at the pier. We had a very good lunch Lobster roll meal with blueberry pie to finish! Charlottetown in PEI was a place we hadn't planned anything. It was a good clear day so we took a cab at the pier and agreed a country drive with the Green Gables House. It is a clean and pleasant island nice country views. We had lunch at a wine bar and had the local special...you guessed it Lobster Poutine. A Canadian variation which was the best meal off ship of the entire trip! Lovely craft stalls right at the pier. Quebec was wonderful. We had an overnight. Easy city to explore on your own. We had a guide Nomad tours on day 2 who gave a insight into the old city and its history. Marie Claire was a wonderful and considerate guide. In Sydney we didn't have anything booked so again picked up a taxi to the Bell museum. Well worth a visit for those who are interested in inventors and inventions. Nice ride up there with beautiful views. On the way back our driver recommended the 'Governers' for lunch and a drink. Great local band playing upstairs and some nice fish and chips and beer. Again local crafts on sale at the port. Halifax we had a driver in a van for 6, Ed Benoit. A great tour of Halifax and Peggy's cove. It was a wonderful tour so much to see and Ed was so knowledgeable and engaging. We saw the obvious and quirky on a memorable day. The biggest mistake was that 4 in the van decided against lunch. The place we would have gone was a small cove with beautiful views and wonderful fresh lobster! Again lots of beautiful local handicrafts on sale right at the pier. Debarkation at port liberty was great with Maja escorting her guests off the ship to our luggage. A first class service from start to finish from her. We used Hilton at Newark, day room before our night flight. Convenient shuttle right to the terminal door. Read Less
6 Helpful Votes
Sail Date: September 2016
I will start off by saying we have been on about 45 cruises, (age 54 + 56) and this was just about the worst. We have been on Celebrity 7 or 8 times, and all the previous times were great. Maybe because she is an old ship? It was just ... Read More
I will start off by saying we have been on about 45 cruises, (age 54 + 56) and this was just about the worst. We have been on Celebrity 7 or 8 times, and all the previous times were great. Maybe because she is an old ship? It was just refurbished, so it should have been in a lot better condition. Our room was 8168, at the back of the ship! the bed was worn out, the TV in the sofa area was taped to the desk. Had to call 3 times to get the TV's re-set to work properly. Old small TV's. When we cruise, we like to relax in our room and watch movies, when not on tours. Well, Celebrity sure has messed that up. All the latest movies cost 14.99 each now, which is ok, as long as you can watch on- demand movies whenever you want. That's the problem-there are none! you get regular TV, and maybe 3 movie channels, complete with commercials. the listing page takes 3 or 4 minutes to load, so you never know what’s on. If you do find a movie to watch, it seems to be poor reception, skips, and gargled-except when you get to a commercial-they run perfectly. The movies you can get, are very old. We opted for the unlimited internet so we could stream movies on our i-pads - 175.00 for unlimited for one, and the second one was 225.00. OUCH! I guess this started us off on the wrong foot for sure. The staff were great-no complaints at all, smiling and ready to help where needed. Food- was very good! We only ate at the Buffet. We were charged 3.00 for an orange juice, and 3.00 for a bottle of water. Seems like Celebrity was trying to squeeze every last cent out of us. Glad I read the part on cruise critic that says all ships tap water is the same, so we just drank the water in the cabin, from the bathroom tap. Sickness -yes we got sick, and had to disembark in Quebec city. Seems a lot of people were coughing/sneezing. First time for that. The staff was very helpful -they refunded our unused shore excursions-nice! We rented a car and drove home. Awesome deal from Avis - 50.00 one way from Quebec city to Toronto. Entertainment – was very good. Embarkation – with the storm coming, we left early. More people to get on board in less time. Was very smooth -took about 1 hour Ship -better send her back in to fix all the rust, she is a tired looking ship. What does refurbishing actually mean? Our room furniture was old, the closet had been repaired poorly, the sink was disgusting, and it was almost impossible to open the balcony door. The bed was old, TV's old and small, The AC was freezing-my wife has hot flashes, and still was cold! We will never sail on the Celebrity Summit again. And we will make sure the next ship has on-demand movies. If it wasn’t for the movies, we would have been ok. That’s a deal breaker for us. Read Less
3 Helpful Votes
Sail Date: September 2016
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different ... Read More
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different use! Separate saunas in the locker-rooms for men and women are ridiculous. Prices in Shops and Photography are too expensive. Jewelry and watches are not worth their reduced price. Unfortunately we bought some bracelets and even the shutters worn. No chance now to reclaim it and convert. Staff mostly friendly but even not willing and able to speak other than english. Waiter in buffet-restaurant are rare to find. Every time I ordered a sherry , they brought me a port or cherry-liqueur. Nowhere were really not what it would cost the food in the specialty - restaurants . It showed only afterwards on the bill. The destinanions were very beautiful and unique. Made some excursions as to waterfalls in Quebec, but time was to short to climb the hill to make more photographs. Read Less
2 Helpful Votes
Sail Date: September 2016
This was our third time on the Summit doing the same cruise to Quebec and back from Cape Liberty. Embarkation was easy as well as disembarkation. I love sailing out of Cape Liberty both for the Teardrop park and the Statue of Liberty, ... Read More
This was our third time on the Summit doing the same cruise to Quebec and back from Cape Liberty. Embarkation was easy as well as disembarkation. I love sailing out of Cape Liberty both for the Teardrop park and the Statue of Liberty, etc. We always have someone drop us off at the port. I have seen negative comments on this ship but I must say that is not what I see. Younger people see things differently. Generally most cruisers are over 50 and yes with canes, walkers, wheel chairs and scooters but each is treated with respect. There are couples with special needs children too. My husband who uses a walker is always helped on and off the ship and treated with respect in the dining room (we are in Blu since we did aqua class). This cruise was ahead of hurricane Hermine and yes we hit some rough waters and fog but had a great time. Since we all don't have the same taste, at times some food might not meet with our approval or a show isn't exactly what we want but that isn't to say that is the way it is for others. We always have breakfast delivered to our cabin and have lunch in the buffet. Never a disappointment with either. Since this was our third cruise to Quebec on Summit, we only did two excursions. I alone did the double decker bus in Quebec (one of the best tours I ever had) and the horse and buggy in Charlottetown and then walked around the town. That was amazing too. I did the Harbor Walk in Halifax; do it if you can; it was beautiful. We both did the lobster boat in Bar Harbor which was interesting but it was in the fog. We both did the train ride and lobster lunch in Portland which was disappointing. We didn't realize how much walking was involved from the ship to meet the train and then from where the train dropped us off for lunch to get us back to the ship. The train ride was extremely short. The lobster lunch was so so. This is not for a person with a walker, wheelchair or scooter. We have done other tours in Bar Harbor and Portland other years which were great. Each night we would enjoy our dinner and then off to a show. I must add that if I have the opportunity, I hope to do the cruise again in two years but next time in October to see the changing colors (which we did two years ago). One more important thing: at one of the ports, the Captain got off the ship and shook everyone's hand that got off the ship; and on 911, they did a tribute which was touching. Happy Cruising. Read Less
3 Helpful Votes
Sail Date: September 2016
My husband and I signed up for this cruise to join friends who had already booked. By the time we sailed we were a party of eight. The itinerary was much more interesting then I would have imagined. Quebec is a world class gem! Boston, ... Read More
My husband and I signed up for this cruise to join friends who had already booked. By the time we sailed we were a party of eight. The itinerary was much more interesting then I would have imagined. Quebec is a world class gem! Boston, Portland, Charlottetown, and Halifax were wonderful ports. Easy to find interesting things to see and to do. Bar Harbor very pretty, but very, very touristy; t-shirt shops galore. Sydney, Nova Scotia needs to work a little harder to convert itself from an industrial town into a cruise destination, but has a beautiful natural setting and the natives could not have been more friendly. The Summit, while older, is well maintained and updated in the public spaces. The staterooms could use a face lift, although ours was very clean and comfortable. Crew were wonderful without exception. Some cutbacks in quality of rooms service offerings were apparent. Many more room service items now have an "up charge" attached. Entertainment was the best I can remember on a cruise ship. Food in main dining was very good, bordering on excellent. Food in the Oceanview Café was also very good. One in our party had celiac disease and was delighted to discover many tasty gluten free options. Fitness center well designed with modern equipment. Embarkation and disembarkation were well organized and efficient. Read Less
10 Helpful Votes
Sail Date: September 2016
I was on the Summit for the September 4-18th Canada trip. Had a great time. The staff was very friendly, food excellent, weather good and bad but the ship was safe and we all enjoyed every day. We especially loved the after dinner ... Read More
I was on the Summit for the September 4-18th Canada trip. Had a great time. The staff was very friendly, food excellent, weather good and bad but the ship was safe and we all enjoyed every day. We especially loved the after dinner snack of sushi every night in the cafe. I enjoyed the various activities and seminars during the day. I learned quite a bit at the iphone class. I like photography and video so attending the seminar on the GoPro was fun and I met several other enthusiasts at the gathering. Entertainment was unbelievably talented. We go on cruises because of excellent entertainment and the singers and dancers were amazing. The orchestra was so talented too. I just wish they performed more often. The one negative I have is with the Theater move projector. The image was very poor, fuzzy. They need to upgrade the projector. After the first movie I decided to avoid more and just wait until I got home to view them later. The sound system was fabulous, however. The new internet speed was excellent and the wifi signal was the best in our room 7057. I was able to stream 10 security cameras from home with the wifi on board the whole trip. Best speed I ever had. I did a Summit walk around the ship video in 3D. If you have a 3D TV with a You Tube ap you can see this in expansive 3D. If not you can view the tour in 2D by adjusting the settings gear in the bottom right of the video window in You Tube on your computer. I will be adding more videos over the next few weeks of our shore excursions so look out for them her in the forum and on my You Tube channel. https://youtu.be/cB9-EGdqs3k Read Less
12 Helpful Votes
Sail Date: September 2016
I chose this cruise for the itinerary, as it is unusual to find one that does a round trip in this region, and the ports looked great. I would do the same trip again, but not on this ship, and not with Celebrity. The ship was ... Read More
I chose this cruise for the itinerary, as it is unusual to find one that does a round trip in this region, and the ports looked great. I would do the same trip again, but not on this ship, and not with Celebrity. The ship was reportedly recently refurbished, but there seems to be no evidence of that, other than change in a couple of venues. The entire ship just looks tired and worn. Cabins desperately need to be gutted and redone completely. Mattress was fairly firm but sunken, so not very comfortable. Counter tops of vanity and bathroom are spotted & scarred, shower tiles mildewed. Woodwork is chewed up, scratched, and a bit grimy. Balcony & its furniture are messy, dirty, and needing replacement or more thorough cleaning on a regular basis. TV is tiny & not working properly; and the heating & A/C needed servicing twice in my cabin. I was Really disappointed in the food in both the OceanView Cafe buffet and the dining room. Completely sub-average on all counts, and Celebrity seems to have substantially downgraded their menus & food choices over the past couple of years. The section labled "Gormet Selections" never once had anything but sad, bland, country-cooking style over-cooked, unspiced & unimaginative meats and plain-everything. Gormet???---HA! Totally unacceptable food for a cruise line, and every day the same boring, bland choices without variation. Stale saltine crackers are the Only crackers provided with the appetizer cheeses. Can you believe serving Brie with saltines? Well that's all you get. Seems that the desserts & Sushi are the only things that Summit chefs feel the need to provide lots of choices, even if the same every single day. On this 14-day cruise, I believe there was a single shellfish mixture that was offered on the buffet at least 10 times in the same form, and completely without flavor after the first day. Would have been great if done freshly each time, and I would likely have eaten it every day. But it was old, cold, and bland after the first serving day. One more thing--the serving staff in the buffet areas all seem Very Unhappy and barely pleasant, much less friendly. The Oceanview Cafe seating is horrendously crowded and limited. You just cannot get a seat without walking around in circles for 10-15 minutes at any time for breakfast, and most often the same happens for lunch. This is also just not acceptable. The stir-fry and pasta sections remain absolutely the same without variation, every single day! And in the mornings, you will NOT find any reasonable selections for packing a lunch to take off the ship during port days. So many other cruise lines do so much better than this. Briefly, the Theater shows each night were pretty average & non-stellar, with not enough variation from night to night (too many musicals/singers, with only one comedian, and one magician to break it up). I left several of the programs early. Daytime Sea Day schedules were limited & not very appealing to a wide population, and I found very few activities that were really interesting over the course of the entire cruise. Wow. Have not experienced this before, and it was a great disappointment. Completely inconsequential, but I found all the artwork & sculptures to be pretty hideous on this ship. Who chose them, and what were they thinking??!! If you are not taking a ship excursion, you will not be provided with any substantial information about getting around the ports on your own. Yes, the ship wants your money for the excursions, but other cruise lines provide standard maps & directions to highlights, and even lectures to plan your own time ashore. Suffice to say that I would never book another cruise on this ship, would never recommend it to anyone, and have just one more scheduled trip on Celebrity before I will likely move to other lines. Read Less
12 Helpful Votes
Sail Date: September 2016
Celebrity is supposed to be a better quality line...could have fooled us. Supposed to have upgraded food....dinner room (deck 4 & 5) terrible food and service. Joke on board was dine there and then go up to the Oceanview to get ... Read More
Celebrity is supposed to be a better quality line...could have fooled us. Supposed to have upgraded food....dinner room (deck 4 & 5) terrible food and service. Joke on board was dine there and then go up to the Oceanview to get something to eat. Food better in the cafeteria ! Joke on the ship as the raw lobsters served on lobster night !!! and do not order the Sirloin steak thinner than a cheap hamburger pattie - tasteless you need DNA testing to prove it was beef ( old diary cow that escaped from Burger King ) Cabins were poorly paid out - but shower bigger than Princess Common room windows were FILTHY Common room chairs - stained and worn out. Price Edward island - wonderful Quebec aquarium is a delight Bar Harbor, Halifax, Boston, Portland nice. Sidney NA - stay on board not worth getting off the ship. Many on board were repeat Celebrity cruisers and were disgusted with the food and the condition of the ship. Read Less
3 Helpful Votes
Sail Date: September 2016
Chose this cruise for the 2 days in Quebec City. 14 days long. Perhaps a bit long on sea day. We had a Spa Cabin which we chose due to dining in Blu. Our experience was not a happy in Blu with regards to the quality of the food. ... Read More
Chose this cruise for the 2 days in Quebec City. 14 days long. Perhaps a bit long on sea day. We had a Spa Cabin which we chose due to dining in Blu. Our experience was not a happy in Blu with regards to the quality of the food. Near the end of the trip many dining there had the same opinion. We sailed Equinox in Jan of this year and thought the food in Blu was decent. Blu waiter and wine steward were great. Getting seated was kinda slow. Loved the gym plenty of equipment to use. Shows were really good. Hubby had a massage and thought the gal could use a bit more training. We dined with a group of 8 in Quzine for the fun of it. Make sure you ask for a discount as for $45 per person it was on the high side. Food was fun but not fine dining. We had lots of laughs. Tuscan Grill was awesome. The filet at 9 ounces was more than we could eat. Again, ask for a discount we were just 2 persons and paid $30 each vs the $45 they ask for. Food quality and quantity was really good. Read Less
1 Helpful Vote
Sail Date: September 2016
We chose this cruise after many years waiting to sail to Canada on such a great itinerary. Celebrity offered an appealing two-week trip that stopped in several enticing New England ports along the way, with PEI, Quebec City and Nova ... Read More
We chose this cruise after many years waiting to sail to Canada on such a great itinerary. Celebrity offered an appealing two-week trip that stopped in several enticing New England ports along the way, with PEI, Quebec City and Nova Scotia in week two. We had not sailed Celebrity before but took a chance and were not disappointed. Other than being chased by TS Hermine up the coast, leading to a lot of fog and some rough seas early on, overall, a trip that I would recommend on the refurbished and very pleasant Summit. The cabin was comfortable and well attended, the food was overall enjoyable with a wonderful wait staff in the main dining room, with only one or two exceptions, the entertainment was first rate, including an energetic and truly talented main cast of singers and dancers whose stamina amazed me! Their costumes and theatre were first rate as well. My initial impression was "too much selling going on" but either I got used to it or it slacked off as we went along. Other than that, we had a very positive experience. Read Less
3 Helpful Votes
Sail Date: September 2016
This cruise was on our bucket list because of the itinerary, and the fact it was a two week cruise. We were notified that Celebrity was moving up the boarding time because of hurricane Hermme. Somehow they were able to get previous guests ... Read More
This cruise was on our bucket list because of the itinerary, and the fact it was a two week cruise. We were notified that Celebrity was moving up the boarding time because of hurricane Hermme. Somehow they were able to get previous guests off the ship and start boarding at 10:00. We were met with champion and allowed in our room by 1:30. We sailed early beat the hurricane with only a few ruff seas. The ship is the oldest in the fleet and it shows it somewhat, but overall the common areas were in good shape and only the room really reflected the ships age. A knob missing here, rust on some of the painted surfaces, and a small shower with a curtain. The crew from the captain (Alex) on down were excellent. While we saw little of our two cabin stewards the room was always clean and neat. They made every attempt to say Hi on a daily basis, and make certain we were happy with the service we were receiving. We had open seating in the dinning room for two days then moved to early seating. While our table mates arrived at 5:30 we never came into the dinning room until 6:00 or later. Our waiter Carmelo was outstanding! He made the trip so much more than just a cruise. Our wine steward and assistant waiter were also great. The food was great with only two days main selection was a little dry and more like processed food. One day a 1 1/2 lbs Main lobster was a highlight as was prime rib. The entertainment was constantly the best on any cruise I have taken. Only two acts were not noteworthy and something that I could have missed. While weather impacted some of the stops, we had fog and rain, we enjoyed all of the stops. We tok both ship tours and self directed tours. We were unable to see some of the lighthouses due to fog and the Acardia tour was marred because the tours guide allowed a leader of a group of 25 or so international guest take over the mike and narrate in Tia. This resulted it all of us only getting about half the information we should have . The cruise director said it should not have happened but they did not offer and relief to us. I would recommend this cruise to everyone who enjoys the beauty of North America. But if you want to see the changing colors of fall you should wait until October as that is when the leafs are changing, not September. Read Less
3 Helpful Votes
Sail Date: September 2016
I have cruised with Celebrity before and reserved on board. I will have deep consideration before I go with them again. It started with 6 contacts from them to bring immigration documents I did not need. All I got in response was the ... Read More
I have cruised with Celebrity before and reserved on board. I will have deep consideration before I go with them again. It started with 6 contacts from them to bring immigration documents I did not need. All I got in response was the canned we are sorry. I hate to be spammed. On arrival at the port there were not enough personnel to accommodate the number of handicapped patrons. We waited for one person to shuttle 2 of us to the terminal. Inside the terminal there were not enough chairs for all, and one person had theirs taken away. On board the wait staff worked very hard, and were pleasant, but they too were understaffed to meed the dining room demand, as well as the kitchen was slow. No change after complaint. One morning when we went to the dining room for breakfast. The wait staff was working very hard, and were very busy, but the service was very slow, and the staff could not get to everyone with water, coffee, pastries, and finally our orders, and breakfasts. The shore excursions were poorly organized. Excursion staff were not knowledgeable of where to meet etc. The amount of walking was not managed to reduce it for handicapped customers. WE were told to meet at the bottom of the dock ramp by a ship shore excursion person, later he told us to meet at the top of the ramp. Tough for handicapped people. Then instead of the excursion personnel telling us to meet at the launch dock so we could walk slowly, we had to go with the group at the fast pace. That was unnecessary. One shore excursion was totally over priced, and a completely unnecessary amount of walking. 1 was very good, and 3 others were mediocre. Shore excursion staff was unable/unwilling to provide adequate refunds for the mismanagement. Handicapped services were inadequate to say the leaset. Money came up missing in the stateroom. Security and others did a total search. 4 people shook the journal where it had been, nothing. But magically it was there when we got home. Maybe an investigation scared someone. On the positive side the wait staff, and captain went totally out of their way to make my family, and grand children feel welcome. They were awesome. There were ten of us. The overall cruise was mismanaged. Read Less
3 Helpful Votes
Sail Date: September 2016
We drove to the port the day before which was a good thing since the Captain decided to leave 2 hours early to try to get ahead of Tropical Storm Hermaine. Celebrity contacted us on my cell phone with a robo-call, by text, and with an ... Read More
We drove to the port the day before which was a good thing since the Captain decided to leave 2 hours early to try to get ahead of Tropical Storm Hermaine. Celebrity contacted us on my cell phone with a robo-call, by text, and with an email. I talked with others who never received notice. Many folks were checking the website to find out if there was any news, but for some reason Celebrity didn't have anything. It really should have been in big letters as soon as you logged on! (We went through Trinity Reservations and got a "Park and Sail" package that was a get deal. Since parking at the pier is $19 a day, paying $209 to stay at the Ramada Newark Airport, leave our car there for free, and get transportation to and from the pier seemed like a bargain to us.) We continue to sail Celebrity because it is a cut above similarly priced cruises; and as Elite Captain's Club members we get a lot of benefits. Having said that, it's never as good as the last cruise. There seem to be fewer and fewer service staff to passengers, so it often takes a while to find a clean table in the Oceanview or find a bar server when you want a drink. Since so many people are taking advantage of the drink packages (whether they buy them or have them included in their cruise purchase) there is less incentive to sell drinks. In the theater at night there were maybe 2 or 3 servers on the upper level. We'd often just get a drink at one of the other bars and bring it in with us since it was quicker. When in Canada, they're only allowed to have 1 bar open per deck, so that made it even more difficult. If we wanted a beer or soda with lunch, we'd order before we got our food--otherwise the food was gone or cold before you got your beverage. As vegetarians we're pleased they have a separate menu for us, but I can't say the food is terrific. So much of it seemed tasteless. I don't think they salt most food, maybe figuring you can add salt yourself; but I really believe you need to add flavor while you're cooking, not just after it's on the plate. I heard the same criticism from others, so I know it wasn't just me. Shows were fine, but most were just average. It would have been nice to have movies in the theater during the day on sea days. We didn't have very good weather, so people were looking for things to do. There's an outdoor theater on deck 12, but the weather rarely cooperated when there was something scheduled up there. The only tour we booked was in Halifax because I wanted to go to Peggy's Cove. (For all the other places we just did walking tours that I'd downloaded to my e-reader.) It's a beautiful place, but being there when 2 other ships are in port wasn't all that much fun. The Google images of the lighthouse are much nicer than the ones I have with 150 standing all over the rocks in front of it. Plus it's an hour out and back! We did the morning tour so we had 1 hour to wonder around, but folks that went in the afternoon only got 1/2 hour. Beautiful scenery along the way, but no time or place to stop. Coming back into the city we were on highway most of the way. Just not worth the money for me. Read Less
2 Helpful Votes
Sail Date: September 2016
Traveling with friends. Compared to past Celebrity cruises, the food in the dining room was average at best. Three different beef dishes were chewy, overcooked and bland. With your eyes closed you couldn't tell cheese cake was cheese ... Read More
Traveling with friends. Compared to past Celebrity cruises, the food in the dining room was average at best. Three different beef dishes were chewy, overcooked and bland. With your eyes closed you couldn't tell cheese cake was cheese cake and that chocolate cake was chocolate cake. Pastries in the buffet were mostly not worth the calories. On the other hand, the service in the dinning room was top rate. They used to be much better. Now the food is more like RC, the parent company. On a high note, entertainment was very good. The shows were well produced, even the comedians were funny. Internet remains a poor value. A 60-minute package had to be used all at once. You could not spread the 60 minutes over the length of the cruise. Nothing more to add except my wife and I really enjoyed the couples massage in the spa. Will try Windstar next time Read Less
Sail Date: September 2016
Even given Hurricane Hermine, this cruise was superb. From Captain Alex to Waiter Milan and Hotel Manager Mark, the onboard staff were amazing and always upbeat. All ports were highly interesting, save Sydney, which is an economically ... Read More
Even given Hurricane Hermine, this cruise was superb. From Captain Alex to Waiter Milan and Hotel Manager Mark, the onboard staff were amazing and always upbeat. All ports were highly interesting, save Sydney, which is an economically depressed area but rich in its wonderfully welcoming and positive residents, who greet you with smiles and open arms. This is one of those rare cruises that we would definitely book again. Highlights included the following: Ports -- Booth Bay Harbor, Prince Edward Island, and Quebec. We would have loved to have an overnight in Booth Bay or PEI -- hint, hint, Captain Alex. Bar -- The martini bar rocks with its dancing and always laughing staff and its frozen bar top! The drinks here are the best on board. Food -- Both the Tuscan Grille and Quisine are equally fabulous. As for entertainment, we found this area a bit lacking but fine. Read Less
3 Helpful Votes
Sail Date: September 2016
Wanted to do this itinerary for a while and was not disappointed with the ports however the ship is another story. Good parts are the Martini bar staff, Tuscan grill staff and our sommelier Melwyn. Food in general was good and ... Read More
Wanted to do this itinerary for a while and was not disappointed with the ports however the ship is another story. Good parts are the Martini bar staff, Tuscan grill staff and our sommelier Melwyn. Food in general was good and according to my wife the lobster was great. Bad parts are has mentioned by previous reviewers the cabins. Complained about the stained balance sheet on bed, mirrors in bathroom, general sad state of the cabin. This is not up to Celebrity's usual standard and does not compare with the Solstice class ships. Our friends were disappointed with the entertainment (other than one comedian).The overall level of drinks service was lacking in most of the bars. Because I booked the cruise for friends as well as well me and my wife, I feel I have let them down in some way. Because we like Celebrity we will book future cruises but only on Solstice class ships. CELEBRITY THIS IS NOT MODERN LUXURY! Read Less
1 Helpful Vote
Sail Date: May 2016
The itinerary for this cruise was fantastic and we particularly enjoyed our couple of days in Quebec and the Canadian ports. We had purchased a Celebrity transfer from Manhatten to the ship and this worked well and was quite good value. ... Read More
The itinerary for this cruise was fantastic and we particularly enjoyed our couple of days in Quebec and the Canadian ports. We had purchased a Celebrity transfer from Manhatten to the ship and this worked well and was quite good value. However when we got to terminal we had to queue for a long time before we were processed and allowed to board the ship. Once on board we realised that our drinks package had not been included on our sea pass. This involved joining another queue at guest relations to have this included on the sea pass. I duly presented my receipt for the purchase of the cruise showing the drinks package but this was not sufficient evidence and 2 members of staff spent about 10 minutes trying to find the proof on their system before agreeing I was correct and reissuing the sea passes. Our cabin was 7145 a balcony centrally located. The cabin was fine. We rarely saw the cabin steward although he looked after the cabin well and quickly provided anything we asked for. The food in the buffet was standard fare but the selection seemed less. We did not eat in any speciality restaurants. We had booked Select dining and booked a dining slot for each night from home before we boarded the ship. The first night was total chaos with very long queues- the booking times seemed to be irrelevant and in the end we gave up and went to the buffet. After this we had to queue every night and it quickly became apparent that there was a major problem in communications as often when we finally got into the dining room there were numerous empty tables around us. It was also clear that the queue for non booked tables moved quicker than the booked and one couple we met used to join the separate queues to see who got to the front first. We started going down to dinner 15 minutes before our booked time to allow time for the queue - on the one night when the queue was miraculously shorter we were turned away for arriving too early and given a pager which was then never triggered. After this we complained to Customer Relations and were contacted by Maitre-D whose solution was that we should contact him every night when we wanted to eat and he would find us a table He was not remotely interested in listening to our observations of the system. Actually when you get into the dining room the service was excellent. Entertainment- we're British and didn't particularly enjoy the shows but it was clear that others did. We dislike comedy based on racial stereotypes and walked out of one show where this was the style. The Cruise Director was ok but the entertainment teams seem to be shrinking. We enjoy quizzes but we're very unimpressed by the young woman running most of the quizzes on the ship. She didn't make anything of the quizzes, decided everyone should mark their own papers(!!), the content was limited and definitely slanted to the majority audience of Americans something we have not experienced before. One quiz was 10 questions on soft drinks - who knew this would be possible? The Captain was an excellent communicator and Officers were very visible around the ship. Read Less
2 Helpful Votes
Sail Date: October 2015
I was not pleased with the entertainment when comparing it with other cruises. It appeared because it was a 14 nt. & older group, which was constantly mentioned , that we didn't get the caliber of other cruises I've been ... Read More
I was not pleased with the entertainment when comparing it with other cruises. It appeared because it was a 14 nt. & older group, which was constantly mentioned , that we didn't get the caliber of other cruises I've been on. Also the food was not exceptional. I really felt we should have had lobster two nights on a 14 nt. cruise & especially a New England & Canada one. Some nights the food was excellent but others not so good. Also there were not enough activities . I'm also not in favor of the alchol package as it makes people feel they should over-indulge to get their money's worth. By dinner many guests were drunk. We enjoyed the ports and our rooms were adequate. We'll really shop around for our next cruise. Read Less
7 Helpful Votes
Sail Date: October 2015
We spent two days pre-cruise in an airport hotel in Elizabeth, NJ, praying the storm would change course...and it did just in time for our sail away. The winds caused very rough seas for a couple days but our excellent Captain Kate got us ... Read More
We spent two days pre-cruise in an airport hotel in Elizabeth, NJ, praying the storm would change course...and it did just in time for our sail away. The winds caused very rough seas for a couple days but our excellent Captain Kate got us underway w/o any major problems. Note to fellow cruisers: ALWAYS pack Dramamine! Better safe than sorry (sick??) We have cruised w/Celebrity enough times that we are Elite Status. I think it speaks well for the cruise line that about half the passengers on this cruise were Elite Status. Read that return customers. We were on a "leaf Peeper" type cruise from Bayonne, NJ to include several New England and Canadian ports, including Quebec. Unfortunately for us, this has been a very mild fall so most of the trees hadn't turned yet. It rained a bit but nothing torrential. We took two private tours and two ship sponsored excursions. One of the ship sponsored excursions was absolutely NOT a good value for the money. And yes, I did say exactly that to Patrick, head of the Excursion Department. He very generously refunded a portion of the ticket price, which I appreciated very much. If I am allowed, I want to give Bill Murray of Charlottetown, Prince Edward Island a HUGE thank you for the wonderful private excursion we took w/his company, "Take the Island Adventure Tour". All I can say is this is the best tour we took of the entire cruise. Send Bill an email if you need a tour in PEI. I promise you won't be disappointed. Pretty much everything was perfect from beginning to end on this cruise. Boarding was a breeze. Our luggage magically appeared in our cabin which was immaculate and the bed was very comfortable. We had an aft cabin which gave us a huge balcony on the end of the ship. Because of the storm and rain we were not able to use the balcony as much as we would have liked but that is in no way the ship or the cruise line's fault. There was plenty of room and hangers in our closet for our clothes. We became aware of one closet door not closing properly after listening to it bang open and shut our first night. A word to Leticia, our room steward, had it fixed by the time we returned from an excursion. She also replaced our towels twice a day if needed w/o being asked and immediately provided an extra blanket when we asked. Our cabin was always clean and tidy thanks to Leticia. We used the laundry service twice, which was a free perk for being Elite. It was returned the next day all clean and neatly folded. We did notice a change in the food. Not in quality but rather in quantity in the main dining room, which we considered to be a plus. Hopefully there was not as much wasted food every night. We absolutely love "Any Time Dining". A word to the Maître D' the first day enabled us to sit at a table for 4 w/our new found friends every night. Our waiters, William and Jose were both very professional and very friendly.The buffet area had a huge selection of food day and night. Something for everyone, as they say.I am sure no one went hungry on this cruise. We ate lunch there nearly every day w/no complaints. The spa was pure heaven. I wish I could have taken Olena, the masseuse home w/me. One of the best hot stone massages I have ever experienced! I also treated myself to a facial from Louise. Pure magic! These services are not cheap but they are first rate in my opinion. I really felt I got what I paid for. The shops on board were a bit picked over since this was the last cruise to Canada and New England for the season. Even so, I managed to find a couple things I could not live without. I did however support the local economies in nearly every port we visited. Our dining time made it difficult to catch the show most evenings. What we did see were very entertaining and not just over the top. We enjoyed seeing "John , our cruise director" playing w/the band one evening. BTW, we have cruised w/John before and he is always wonderful. As I mentioned, we had spurts of bad weather throughout this cruise. However, I always felt vey safe. There were doors and outside areas closed during rough weather , with signage throughout the ship. We had one tendered port. This also was handled very professionally and safely. Getting off the ship at the end of the cruise was as organized and smooth as getting on 2 weeks previous. Uniformed ship personnel were visible and very helpful for the entire process, including finding our luggage that the numbered tags had fallen off of. Plenty of porters to help those who wished assistance. I must say this was the most UN-harried departure we have ever experienced. Kudos to all who helped to make that happen. IF we have any complaints it would be that the Summit is in need of a serious refreshment, or is it called overhaul ? The drapes/shades in the buffet area were gone but you could still see the hardware. The chair bottoms in the buffet area were absolutely shot. The kind where you sit down and keep on going because the springs are worn out. There were a few "soft spots" in the floor that felt mushy when you walked on them, which we tried to avoid. The carpet throughout the ship seemed very worn. The drapes in our cabin were totally void of any mechanism to open or close them and in my humble opinion very old, faded and ugly. However I LOVED the very heavy blackout shades behind them. I love to sleep in while on vacation. Pretty much a perfect cruise with really very little to complain about. We send our congratulations and appreciation to Captain Kate and the entire staff and crew of the Summit for a wonderful cruise. Read Less
6 Helpful Votes
Sail Date: October 2015
We have sailed on the Millennium and Infinity (sister ships) and by far the Summit was the best of the three. It was clean, staff was outstanding and the food in Blu was excellent. the team of people in Blu, from the host to the maitre-d ... Read More
We have sailed on the Millennium and Infinity (sister ships) and by far the Summit was the best of the three. It was clean, staff was outstanding and the food in Blu was excellent. the team of people in Blu, from the host to the maitre-d to the waiter was the best team we have experienced on the many Celebrity cruises we have taken. The only down-side on the Millennium Class ships we have been on is the deck in the A1 Cabins. A1 is suppose to be a good cabin location and is except for the BALCONY. On each ship one cannot use the balcony after a rain as the balcony does not drain and remains flooded. We did ask to have this corrected on the ships and it was never done! Recommendation, do not book an A1 cabin. Read Less
7 Helpful Votes
Sail Date: September 2015
Oh dear. We are enthusiastic cruisers and we took this cruise as it offered a good round trip with easy access (New York). We thought it would be a standard Celebrity offering but it really was not. For a start the cruise ... Read More
Oh dear. We are enthusiastic cruisers and we took this cruise as it offered a good round trip with easy access (New York). We thought it would be a standard Celebrity offering but it really was not. For a start the cruise "demographic" as cruise director Ken called it was elderly and of (generally) poor mobility. I have never seen so many wheelchairs, waking aids, oxygen tanks on a cruise before - it was really quite a shock. The knock on effect of this was that the entire cruise was geared around older less able passengers. There was little if any poolside entertainment, what there was was on a loop of 100 songs (Frank Sinatra, Beach Boys, Frank Sinatra, Beach Boys.....) that played for the entire 14 days at the pool, in the restaurants and in the corridors. I spoke to Ken about changing it and he said that due to the "demographic" this was his chosen playlist and then he thanked me kindly for my input and toddled off. The DJ's were as frustrated as I was as they were not able to play (for example Amy Winehouse) anything off the playlist. There were a few really great shows - stand out performances from the comedian and the Band Ensemble act. The Summit itself is very tired (not sure if there was a single point where all 4 midship lifts were working) and really needs passed on to another cruise line if Celebrity are to keep their standing. The cabins are fine although in the Consierge Class cabin that I had there was not a single drawer or door that didn't squeal when using it, the lights were broken and had to be fixed, the bathroom door didn't close (reported but never fixed) and one of the cabinet doors was actually split in half and kind of glued together again ! The crew are the usual smiling cheerful selves and made the best of the restrictions placed upon them in terms of entertainment. Of the itinerary it was ok, we could have easily skipped Sydney (no idea why any ship would stop there as there is nothing to do and nothing to see !) and stayed easily 2 days in Halifax where there was loads to do and not enough time. The food was almost Celebrity Standard - as usual when eating in the main restaurant there were issues of cold food (plates are cold) however the menu was varied and easily accommodated us over the 2 weeks. I am sure that there are plenty who enjoyed the cruise however for those under the age of 70 odd - my husband is 73 and he found the entertainment woeful as did all our friends on board, I would suggest look elsewhere. Its a shame because this was not a cheap cruise in fact it was one of the most expensive I've ever booked ! Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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